1 Helpful Vote
Sail Date: March 2019
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as ... Read More
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight. This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes. So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship. The crew was not the most personable compared to the Freedom and Voyage Class Ships. The crew seemed weathered, wore out and not very enthusiastic. I get it, these people are working around the clock nonstop day after day, dealing with all types of diversity etc. RCCL owns these issues as “IMO” RCCL is asking more from these people than RCCL “Company” can deliver. The Big Ships hold no comparison to the Freedom and Voyager Classes when it comes to customer service and one on one communications. Customer / Bar Service During our 7 Night Cruise we saw 3 Bartenders on the Pool Deck the whole week, needless to say although we received some service – Most of our drinks were self-Served at the bar. The casino was much worse where waiting for an Hour for a drink was the norm or not getting a drink at all, I actually ordered a drink from a wait staff member and ended up waiting 4 Hours (During this time I was up and down getting my own) Windjammer Nightly – No seating available, general wait time 15-20 minutes before sitting down, Lack of Workers to keep up with the Customer Demand. Dining Room Breakfast Waited 1 Hour for our breakfast – Half Cold – Half Missing and Half Wrong. To top it all off I order Eggs Benedict and the eggs were hard boiled. The Manager of the Breakfast Room told me quote “That is the way they are served” – I looked at him and said you’re kidding right? I was so dumbfounded that I just had to walk away before I said something as imprudent as he just did. Next Cruise Office Honestly – we were treated like children, we were treated like we had no idea what we were doing, One of the Employees that was helping us put a whole new meaning on the word condescending. Casino The Hostess were incredibly rude – condescending and most unprofessional we ever met, Pit Bosses? All they did the whole cruise was sit in the bull pen and talk to one another, a far cry from the Allure 3 months ago where all the pit bosses including the manager were very involved with passengers in the Casino. Bad for business IMO. With that here is what the Oasis Cruise Ship and other Big Liners are missing Customer Service Customer Care Professionalism Cruise Passenger Interaction The Basics that made them who they are With ANY company, bigger does not mean better, especially when your company relies on customer service and fun filled adventure, relax let us do it for you ect. I have a terrible feeling that RCCL and others like it are trying to race to the top with the biggest and best without any regards to what they are actually losing, In comparison to the Freedom / Vision Class Ships – We still maintain that the customer service is outstanding on the smaller ships. At least that is where we left it last we cruised with them. We will know in about a year whether that still stands but for now. Because of our status and offers we have received from RCCL we will be on board the Oasis in December 2019 – Between now and then I do plan on writing letters to corporate with the hopes that things can improve. Look me up late December as I will be sure to write another review. Note: We are not looking for anything – kickbacks etc. We are simply trying to point out that RCCL Oasis Class Ships are missing what we love about cruising – The one on one personal interaction, we do not expect anyone in any field to wait on us hand and foot – that is not the type of people we are, we don’t expect special privileges. We are just pointing out that our concern is that the seasoned cruisers can see what’s missing. We still stay loyal to Royal – just hoping they can get back to the basics. Happy / Safe Sailing Read Less
4 Helpful Votes
Sail Date: January 2019
Just returned from Oasis - Eastern route - after taking Western one year ago. This year's experience was even better than last year because of a much better dining experience. Last year, My Time Dining was a disappointment overall. ... Read More
Just returned from Oasis - Eastern route - after taking Western one year ago. This year's experience was even better than last year because of a much better dining experience. Last year, My Time Dining was a disappointment overall. This year we chose early dining and our server Vaibhav and asst Claire at table 564 in Grand DR were outstanding. The American Icon for breakfast and lunch was always impressive. Windjammer was chaotic at times but well managed. We even tried Johnny Rockets for a fun lunch but opted not to try other optional restaurants. Arrival at Port Canaveral was again the most organized port we've ever experienced - kudos to all the helpful staff there. We chose a Boardwalk balcony - 10329 and it proved to be spectacular- offering both views of the ocean along with the Aqua Theater events. Highly recommended especially if you like an aft view. Once again the entertainment was very enjoyable everywhere except we avoided Cats after being disappointed last year. This massive ship offers such a variety of acts and venues. Glad to see that smoking is being very restricted. Crazy ridiculous drink prices are very evident even with highly promoted packages. Nassau, St. Thomas and St. Maarten were good stops that still displayed the horrific hurricane damage from 2017. They're still trying to recover especially in St. Maarten. Disembarkation was organized considering well over 6000 pax. We opted to self-disembark. Overall a great experience despite such a large ship. Anxious to see what the Oasis two month refurb this fall will have to offer. Read Less
1 Helpful Vote
Sail Date: January 2019
My wonderful boyfriend had been on a cruise previously and was excited to be part of this adventure with me. It was my first time on a cruise. You do not have to get off the ship for anything! The food was delicious! the crew was friendly ... Read More
My wonderful boyfriend had been on a cruise previously and was excited to be part of this adventure with me. It was my first time on a cruise. You do not have to get off the ship for anything! The food was delicious! the crew was friendly and professional! the cabin overlooking central park was spotless and romantic! we could hear live music every day from the balcony or our cabin! The entertainment on the most part was excellent! except for Cats (which was boring!!). In the main dining room our wait team were friendly and accommodating as we don't eat meat or shellfish. They went the extra mile to make us feel at home!Thanks to Christopher and Tarin!!!( and the extra delicious bread daily!!) Even though there were 6000 other passengers it never felt crowded or hectic on the cruise! We always could find a place to sit by the pool or deck or dining areas at breakfast and lunch! The week previous to our departure from Port Canaveral, unfortunately the Oasis of the sea passengers were in an outbreak due to the norovirus!! When we arrived we were extremely impressed in how it seemed that all preventative measures had been taken to prepare for us. The whole week the crew went out of there way to keep the passengers healthy with sanitizer at every venue, restaurant and store! I work in healthcare and was impressed!!! My only other complaint was the coffee!!!Thank goodness for Starbucks on sale on the Royal Promenade deck! Can you not improve your coffee???!!! Many of us love a good cup of coffee a couple times a day! Our off shore experience with the Nassau glass bottom boat was not worth the money! The speaker system was horrible and you could hardly see anything where they stopped to look thru the bottom! By the way the rum punch seemed watered down as well.Oasis of the Sea if you have kick backs I think it is time you found a better company! All in all it was a fantastic week! Thanks to everyone that made our time enjoyable! Warm regards, A and P Read Less
2 Helpful Votes
Sail Date: December 2018
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they ... Read More
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they absolutely professional and fantastic! Their food and service are excellent and their prices are affordable. BUT, if you like to social ballroom dance as we amateurs do, Royal Caribbean is definitely NOT for you! We now only take Cunard or Costa ships as they are designed for ballroom dancing of every kind including lessons, bands, singers and floortime every night all night! Both also have excellent food and service, beautiful ships and decent shows. By the way, Holland has carpeted over many of the dance floors on their ships and Celebrity has publicly posted they will no longer cater to ballroom dancers. Why bother with other ships if you are wanting to dance every night?! It is so wonderful! Read Less
1 Helpful Vote
Sail Date: November 2018
We went on an eastern Caribbean cruise. We had a wonderful time overall, but we were both disappointed with the food in the mdr, the windjammer and the solarium. It was just okay or not really good at all. We ate several of our meals in ... Read More
We went on an eastern Caribbean cruise. We had a wonderful time overall, but we were both disappointed with the food in the mdr, the windjammer and the solarium. It was just okay or not really good at all. We ate several of our meals in the specialty restaurants. We ate at Chops, Giovanni's and 150 Central Park. All three were delicious and had great service. Our two favorites were Giovanni's and 150 Central Park. Our room steward, Laverne was absolutely wonderful. She always has a smile for you. She has a very wonderful attitude and added to our whole experience. The casino is a lot of fun, but those slot machines like to giveth and taketh away. Read Less
6 Helpful Votes
Sail Date: November 2018
First time on the Oasis of the Seas and loved every moment of it !! I will not repeat what has been said before about many things in other reviews, but only give you the absolute highlights for us. Central Park is so peaceful and ... Read More
First time on the Oasis of the Seas and loved every moment of it !! I will not repeat what has been said before about many things in other reviews, but only give you the absolute highlights for us. Central Park is so peaceful and beautiful with violin and piano music at night. There are so many choices of venues for breakfast and lunch, that we never felt crowded, but you need to do your homework beforehand or you may miss them. Now at the moment, the Solarium Restaurant up on deck 15 is now complimentary dining for breakfast, lunch, AND Dinner. Dinner is unique in that the appetizers and deserts are buffet style, while the main entrée is cooked to order. Warning -the choices do not change nightly, but with grilled shrimp, chicken kabob and an absolutely tender and delicious New York Strip, you will not be disappointed. And the setting is peaceful. Another sometimes forgotten gem is the Wipeout Café for breakfast. Yes, it is small, but uncrowded with fresh cooked to order omelets. Don’t forget to visit Park Café, especially if you love steamship round of beef sandwiches..well there are just so many places to get free food! We love to dance and on Oasis there are also many dance venues beginning with DAZZLES the beautiful bi-level venue with live band nightly playing music from the 50’s to present. Boleros, the Blaze, the Solarium on some nights (last two with DJs). Have never seen so many people dancing as on this ship. BUT all venues the music was too loud, even with earplugs, which I highly recommend. IF it is listed and you like Dixieland, don’t miss the Oasis orchestra on the Boardwalk with their Dixeland concert. Do plan ahead and book your shows in advance, you do not want to miss any of them, especially Come Fly With Me - so exciting, unique and entertaining. I know CATS is not everyone’s cup of tea, but the talent was superb. The Aqua show and ice show did not disappoint BUT be ready for possible disappointment as rough seas can nix the performances. Another plus for me was that you could actually find places where there was no music during the morning or afternoon. I love music, but I don’t need it constantly. We found all the staff friendly with a fun Activity staff….especially if you have a smile on your face, everybody else seem to brighten up. My wife and I love cruising when we can and walk on with a smile and 99% of the time walk off with a smile. Read Less
Sail Date: October 2018
We chose this cruise and ship because of the amenities, suites and ports for this particular sailing. We were in suite 1701, Owners Panoramic suite and IT WAS PERFECT. Very spacious, hot tub on the deck....could not have asked for more. ... Read More
We chose this cruise and ship because of the amenities, suites and ports for this particular sailing. We were in suite 1701, Owners Panoramic suite and IT WAS PERFECT. Very spacious, hot tub on the deck....could not have asked for more. Outstanding views of both sea and ship was beautiful. Sailing over Halloween was a blast. Already booked for next year but trying the Harmony Our Royal Genie was good. We did have some issues but it was rectified. We took a shore excursion, we went to St Thomas and St Maarten, to a rum factory...really not worth the 100.00. Formal nights were beautiful. I’m one of those I don’t care what people think and have read a lot of reviews saying people didn’t really dress up. I’m glad I didn’t listen because there were lines of people waiting in formal pictures...the formal dining room was packed with evening gowns and people even still had them on at thhe shows. I’ll say that having star class amenities was WELL WORTH IT. eating whenever and wherever we want...drinking whatever we want...room service whenever we want and whatever we want.....it’s a perk you’ll love. It definitely spoils you. We had no children with us but for some reason review would not complete without saying yes. Read Less
Sail Date: September 2018
We travelled from England UK and had a lovely honeymoon on this ship but I will say things that could be improved also. The ship is a marvellous creation. It is impressive how it has been designed. Before the cruise I notified Royal ... Read More
We travelled from England UK and had a lovely honeymoon on this ship but I will say things that could be improved also. The ship is a marvellous creation. It is impressive how it has been designed. Before the cruise I notified Royal Caribbean that it was our honeymoon. I was a little disappointed that no nice little gestures i.e bottle of champagne/chocolates/petals had been put in our room as most hotels do. What Royal Caribbean did offer was for us to go to a honeymooners club and get complimentary champagne and meet other honeymooners at 11.30 am (prime sunbathing time). Well considering we already had a drinks package that was no good to us and why would we want to meet strangers?? This was a bit poor and sneaky of them and something personal would have been a lovely touch. (if you did want champagne etc I was told you have to pay but i will get on to the money grabbing bit). Getting on the ship was a bit of a hassle. Waiting round in the port and getting off took ages it was all a bit of a faff. Also getting off at the first port Nassau was a nightmare but we learned to wait until most people had already disembarked before we made our way off at the next 2 ports. My problem with the ship was it was too crowded. Queuing for breakfast at the windjammer (until we realised we could get breakfast in the solarium which was so much quieter). Queuing for dinner also and for the zip line etc. The most noticeable part of how busy the ship was is the pools. They are literally jam packed on a sea day. And there is a few of them but they were all heaving. Also the nightclub Dazzles was always full we could never get a seat. The central park area was my favourite. So gorgeous and peaceful if you want to get away from the crowds. It took us about six days to actually realise we hadn't seen certain bars/restaurants as the ship is so big. We bought a deluxe drinks package and that really was well worth the money. Everything was included, wine/beer/cocktails/champagne in the special champagne bar (under $15) pop, water and Spirits. I can not fault that. Great cocktails also. The food was always 5 star. I cant understand how anyone can complain about it. The buffets were great so much choice for everyone. We only ever ate at them for breakfast and lunch. The main dining room was brilliant also. Never had a bad meal. We had one meal in 150 central park which was also great for a change. All the staff gave 100% service in the buffet and the main dining room. We liked Mario (Area 135 American Icon) He was a lovely man. We never kept the same seat in the main dining room. Sometimes the service was a bit slow ordering drinks and waiting but the staff all do work so hard to do their best for you. The menu was great lots of choice and always different. I felt like even though we were all inclusive you have to be careful or RC will rinse you. They try and add a daily tip per person to your account but I felt this was awful. Us British have always tipped as and when we get service so we took it off and tipped ourselves as it should be done. $11 to watch a film on the TV... Really?! Paying for gym classes!! and then tips come onnnnn. The excursions were all very expensive, we found it cheaper to go out on our own. Its easy and there are taxis at every port waiting for you. All very safe too as the ships docking is how these islands make money. They have people on the ship taking random pictures. These packages are also pretty expensive. Didn't do any shopping on the ship as they were mainly designer shops and expensive. Speciality restaurants are extra cost (you dont actually really need them as the standard food is so good). Internet was ...wait for it ...$19.99 for ONE day!! That should be free. I wouldnt even mind if it was like $3 a day but to charge $19.99 is robbery. That is for basic speed also.There was a high speed one for about $30 a day. Our cabin was lovely gorgeous ocean view and quite spacious. We were in 8558 and our room attendant Tut was just fabulous. The room was just done up as if by magic whenever we left and come back. He made cute towel animals also with googly eyes which was nice. You could feel the ship moving now and then but overall it was pretty smooth. I get sea sick but never on this. The only show we did was Ice skating it was phenomenal. Never seen such talent before. We wanted to see the aqua show but couldn't get booked in. Making the reservation for 150 central park restaurant was easy. We did the Zip line and flow rider, bit of a queue but good fun. The ports were Nassau, St Thomas and St Maarten. St Thomas was my favourite it was like paradise and the people were so welcoming. In St Thomas we went to Coki beach (in a taxi) and snorkelled it was beautiful. The best snorkelling spot. Loads of tropical fish shallow. In St Maarten we went to Maho beach again in a taxi where the planes come in low to land, what a great experience. In Bahamas we stayed local and walked to Junkanoo beach. It was nice but not as nice as the others. RC try and get people to shop at every port. They obviously get some sort of commission for sending passengers into the local shops but there is more to holidays than diamond shopping at every port (if you can afford it)! I probably wouldn't do another cruise anytime soon as I prefer land holidays and not sure I would go with RC again as they are a bit greedy $$ but I would recommend the ports. Read Less
Sail Date: August 2018
Royal Caribbean set a decent standard for future cruises (while on the ship). The ship was clean and had high end finishings; I However, the cruise check-in staff at Port Canaveral were rude and uncaring. As a first time cruiser, I was ... Read More
Royal Caribbean set a decent standard for future cruises (while on the ship). The ship was clean and had high end finishings; I However, the cruise check-in staff at Port Canaveral were rude and uncaring. As a first time cruiser, I was unsure of where to go and what to do and I found myself being barked at by employees on multiple occasions. On the ship everything was smooth sailing. I enjoyed the many activities that the cruise offered, but I’d like to see more late night activities, as there was nothing to do after midnight besides eating pizza. The dining experience was by far my best experience. My servers Komang and Eri were nothing short of spectacular. They provided stellar service. The dining menu offered various food choices, all of which I found delicious. The show “Cats” was absolutely horrific. I was put to sleep after the first 15 minutes of the show. I would not recommend this show. More than half of the audience filed out of the show at intermission and didn’t return. It was by far one of the worst activities on the boat. Overall, besides the terrible check-in experience at Port Canaveral, I thoroughly enjoyed my cruise. The excursion tours were thrilling and exciting. I would like to see the check-in issues resolved in the future. Read Less
Sail Date: August 2018
I have cruised with Royal Caribbean before, but when my boyfriend told me that he has never been on a cruise before, I knew nothing less than the Oasis of The Seas would do, especially since we were celebrating his 50th birthday. The ship ... Read More
I have cruised with Royal Caribbean before, but when my boyfriend told me that he has never been on a cruise before, I knew nothing less than the Oasis of The Seas would do, especially since we were celebrating his 50th birthday. The ship is beautiful and very well maintained. The stateroom which was over-looking central park was gorgeous!!! It was spacious and well laid out. I will say that the shore excusions are hit or miss. The worst was St. Martin. We did a scenic tour and it was horrible. I understand that the islands got hit by a hurricane, but what we saw was people living in shipping containers, and tents. The service we received was a 10!!! From the cabin attendant to our waiters in the main dining room. Overall, I would rate my vacation as a 9!!! The food, cabin, ship and entertainment was outstanding and will definitely be cruising with Royal Caribbean again. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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