2 Helpful Votes
Sail Date: May 2018
Decided to propose and get a fancy suite for the occasion. The strawberries and champagne were to arrive night one at 8pm. After it got to be 8:30, I called room service and they indicated they would call back. Never heard back. When I ... Read More
Decided to propose and get a fancy suite for the occasion. The strawberries and champagne were to arrive night one at 8pm. After it got to be 8:30, I called room service and they indicated they would call back. Never heard back. When I spoke with concierge the next day, they said I requested for the following day. After I showed my email with the correct date, didn’t even receive an apology. Was just trying to make everything special and the flow of the proposal was kind of thrown off. When they did arrive the next night, the card even reference the date from the day before. Other issues: Pictures from our 1st night never showed up on our picture card. Sad we never got them back so we setup a studio appointment at picture this. Very nice photos but extremely expensive. The packages went up to $3500, with the cheapest being $550 for 6 digital pics. Water in shower suite fluctuates from Luke warm to scolding hot constantly. Crew pressure washing windows at 2:30 am on two separate nights. Waited for 30 minutes in excursion line in Mexico and no one ever showed. When we called, we were told it was there and we didn’t go. We may have made an error and went to the Liberty excursion line, but the signage was very poor. Regardless, we didn’t any cared after they got our money. The positives were the dining experiences at the specialty restaurants. Probably the best part of the experience and we’ll worth the price to upgrade. 150 Park is the best of them. Another positive was the unboarding process with a suite. We were out in 15 minutes and avoided all the lines at customs. Overall, I was very disappointed and didn’t feel I got the value for what we paid or that anyone cared about the issues. I’ll probably pay a few extra bucks and try Regent next time. Read Less
1 Helpful Vote
Sail Date: May 2018
We were super excited about going on the biggest ship in the world (it was when we booked it, then the Symphony came along and ruined that plan :) ) I had written a nice long review about the ship and its features but opted for an ... Read More
We were super excited about going on the biggest ship in the world (it was when we booked it, then the Symphony came along and ruined that plan :) ) I had written a nice long review about the ship and its features but opted for an easier to read version. The boat is huge but still crowded. there aren't enough seats inside to house everyone at night, especially if its raining and the aqua theatre is closed. Don't believe me? there's a lounge for suites guests so they can go relax in their own little haven away from the 6000 other guests. Food: Windjammer - basics like burgers and hot dogs are on at lunch and dinner, and are cruise ship average. Entree options are decent for lunch and dinner, if a little bland. Food is constantly cold. Honestly didn't eat a hot meal in windjammer my entire vacation. Main Dining Room - Options are good. Food was hot, service impeccable. Food was too salty for me but still a decent option. The Smart portion of Smart Casual attire wasn't enforced. I noticed a fair number of guests dining in Short and T's or baseball jerseys without an issue. Sabor Mexican Grill - Food was great, service was average. Entertainment: You MUST pre-book your entertainment and you MUST attend on the night you planned to see it. if you don't, you'll have to queue at Guest services to rebook or remove your reservation, and who wants to stand there while you are on holiday? Comedians were good, one was a little racist, but not in the usual funny way, sounded more like an angry drunk than someone pointing out the cultural differences in an entertaining manner. Ship: For it being a $5million a week boat it certainly doesn't look like it (6000guess x $750 = $4.5m, I rounded up as 750 is the inside cabin rate) The ship is generally unclean, the windows are streaky, there's dust everywhere (look in the corners) and it just looked generally dated. Would I go again?: No. I can excuse the ageing of the boat, it is getting a bit older. I can excuse the food, its impossible to cater to everyone taste. I can excuse the weird booking system for shows. What I cant excuse is all of them together. Too many little things on board made it difficult to enjoy. I'm still glad I experienced it, but I wouldn't do it again. Read Less
2 Helpful Votes
Sail Date: April 2018
For our 30th anniversary and we have never been on a Royal Caribbean cruise but we have heard how great they were. The room was very small and it was a balcony. The steward was excellent . The main dining room is good and the service was ... Read More
For our 30th anniversary and we have never been on a Royal Caribbean cruise but we have heard how great they were. The room was very small and it was a balcony. The steward was excellent . The main dining room is good and the service was excellent but they should have a better menu selection. The buffet was good but very crowded . I like how they find a table for you but the menu was only ok. The recreation activities were excellent with no crowds. The 150 Central Park restaurant was excellent but the other fancy restaurants are too expensive because they have fees + a la cart options . The shows were all disjointed and made no sense. They do have some very talented performers but not good story lines. The fitness and spa area was over priced and there fitness staff is unqualified but that is the same on all cruise lines. They promote alcohol way too much and shopping is too much also. The cruise director was very low energy and boring. We had issues with our excursions because my wife was sick and customer did nothing to try and fix it. Labadee Haiti was beautiful and I will go back. The ship is huge but very easy to navigate. I liked the art auctions and the ship was beautiful. Embarkation was horrible it took 2 hours to board and we were early. Even though we had issues I will go back. Read Less
12 Helpful Votes
Sail Date: March 2018
Second time on Oasis, fourth overall time cruising with RC. I was a loyal customer to RC, first two times cruising were on Freedom Class ships. Went on Oasis 2 years ago and had a blast, just back from Oasis, not pleased. So I'm going ... Read More
Second time on Oasis, fourth overall time cruising with RC. I was a loyal customer to RC, first two times cruising were on Freedom Class ships. Went on Oasis 2 years ago and had a blast, just back from Oasis, not pleased. So I'm going to jump around I'm sure while I type this out so I apologize. Lets begin with our first stop, the beautiful RC resort of Labadee. We never got off. Unfortunately, last minute the captain came over and said we were not going to be docking due to the waves coming over the pier right where its about to connect to land. We were no more than 25-30 feet away from the pier and ready to dock. I got up early to watch and was able to see the waves going over the pier, yes they were splashing over but it was not terrible. The forecast was for a sunny day. My complaint is, there was no waiting a little bit to see if things got better. I say this because the wind was dying down and the sun was supposed to come out. We just pulled back out and left, no explanation from the captain that the weather forecast was not favorable for the waves to die down in the near future. Just backed out of the port and left. Good news was we were going to get into Falmouth two hours early. Great, right? Wrong. We booked an excursion and due to the meeting time, would not have enough time to explore. You'd think since were going earlier, our excursion would be earlier right? Wrong. Prior to the new arrival time, we had accepted that exploring outside of the excursion time frame was not feasible. But with the new arrival time, we were initially excited but in the long end of it, didn't mean anything to people who booked excursions. We did the Dunns river falls and bamboo beach club excursion. yes it was neat to see the falls but you spend 1/4 of the day standing/sitting around waiting and a 1/4 of the day driving (that's understandable). Also to the two older Danish women who were on my bus and i hope read this, thanks for wasting 45 minutes of everyone's time trying on 10 pairs of water shoes, we should have left you on that island. FUN FACT: I was told from multiple people that Disney and RC were going to stop going to Falmouth and ending their contract or however they do it. Why? The island is supposedly dangerous (haha) and the people are very pushy. But due to the recent hurricanes and destruction of other ports, RC was "forced" to sign another two year contract. The last stop was Cozumel, which the captain said would be partly sunny. So we booked a last minute beach excursion because we missed the beach time at Labadee. It poured ALL DAY. So the frustration was high. Side note, if you do a beach excursion that includes alcohol, be weary of the bottom shelf tequila your served. You may find yourself basking in the sea enjoying your down pouring cloudy day, to gargling sea water and dying on your beach chair. (gotta make light of this all right?) Great i think that covers the ports. NEXT! RC i think cut out a lot of daily at sea activities compared to my time on Oasis two years ago. Which i have no idea why. But what they do have now for activities is still pretty good. Booked the comedy show for an at sea day online well before the cruise date because its impossible to get in if you don't. Well for some reason it never showed up when we got onto the ship. Went to guest services and they couldn't do anything because the shows now, were all booked. Very frustrating. Anyone going on this ship in the very near future, look at the air intake vent right above your cabin door inside the room. Use your flashlight on your phone so you can see inside the vent. Yes you will be breathing that all in on your trip. For those wondering, it was caked in dust and god only knows what else. It was absolutely disgusting. I don't blame the stateroom attendant because its clearly a HVAC persons job since then vent cover has screws that need to be undone to clean inside of it. That's definitely not the state room attendants job. Room was cleaned at least twice a day and have no complaints there, she did a great job. Dining room was great and staff were fantastic. Food was great in there. Windjammer cafe, well its buffet food, it was as good as buffet food will ever be. Bars were great but service on the pool decks was very slow, but then again those were at sea days and the weather was great so there was a lot of people on the decks getting lost in the sauce. Staff in general were great but did occasionally find a bartender who seemed grumpy, but with that many guests, I'm sure they had their fair share of impossible to please guests. If you decide to hang out in the the Solarium on one of those fantastic looking lounge chairs. Just be weary and double check them before you commit to that one. Many are old and sagging a lot, or even torn. Found myself on more than one occasion having to move because I was laying on top of the aluminum supports underneath the fabric. Not comfortable for a day you planned on relaxing. But last complaint for anyone who may not have noticed. The points on cruises from their older benefits tiers have changed. I have cruised 34 days in total and am somehow short one point to the next level above gold. I called RC and after a brief conversation consisting in short of me being told to pound sand, I still am a gold member, remember people I have cruised 34 days with them and am still in the first level. If i book another cruise with them, do i get to reap the benefits of the next tier after day one of my cruise? NOPE! I do not get to enjoy anything until the cruise after. For those of you who had made it this far reading the review, no I do not live close enough to a port to do a quick 3 day cruise with RC. All in all, it will be a very long time till I sail with RC again, if at all. Princess cruise lines, your up next, I've heard great things. Read Less
Sail Date: March 2018
We chose this ship for the ports of call and we didn't even get to set foot on the first location, haiti. The second, jamaica was great. but, we had to take our lives in our own hands to educate ourselves about the terroristic ... Read More
We chose this ship for the ports of call and we didn't even get to set foot on the first location, haiti. The second, jamaica was great. but, we had to take our lives in our own hands to educate ourselves about the terroristic activities on our own because even after the american embassy in mexico was closed for safety concerns, the cruise staff directly lied to our faces and denied any problems with the ferry trips over to playa del carmen to participate in royal caribbean sponsored shore excursions. Only to wait and cancel all our pre-planned and pre-paid excursions to that area the night before. Although we did receive a refund of our money, all the comparable shore excursions were already booked full and the staff couldn't care less. there was a diamond in the ruff to be found amongst it all; his name was daniel and he worked in the tiffany & co. Boutique. He was the sweetest and genuine fella we met during the whole week. Not once did he poke his nose up at us in a snobby manner. In fact, this redneck girl's amazing husband just so happened to purchase a nice gift for me in that very store. Food was nothing to write home about. They definitely pushed the specialty dining over and over for another charge. We will give our business to a different cruise line next time. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise on Oasis as a little romantic getaway and splurged on the Crown Loft Suite. While most of our cruise was great including speedy embarkation, awesome venues and our favorite place, the Coastal Kitchen; RC began a ... Read More
We chose this cruise on Oasis as a little romantic getaway and splurged on the Crown Loft Suite. While most of our cruise was great including speedy embarkation, awesome venues and our favorite place, the Coastal Kitchen; RC began a major construction project on the roof above us that lasted the entire week. The hammering, drilling banging and grinding that went on above us from 8 am to 6 pm was totally unbearable. On Monday, we inquired about the noise and asked if they could switch us to another room but were told that the project was complete and that it would be quiet for the remainder of the cruise....? Tuesday morning, we woke up to the banging again...and Wednesday and Thursday.....it never stopped! I recorded the noise every day and played it back for anyone that would listen?? My Concierge, my room attendant, the hotel administrator....? Finally on the Friday they offered to switch our room? seriously....? We had a day and a half left on our cruise? Thank you, but no....I would have gladly moved on Monday, but with one day left, we were not packing up our entire room and moving. When we returned to our room later that night, they offered us a 30% Future Cruise Credit which was nice....but did very little to make us feel any better about the way we feel they had treated us and the loss of this cruise. Our cruise cost us over ten thousand dollars including flights, hotels etc., and they offered us $1308 for me and $654.00 for DH to use toward another cruise...as nice a gesture as this was, if I'd had the option ahead of time, I would have chosen NOT to have a discounted CLS that was under construction. I know there are many people out there may have opted for the 30% discount and lived with the noise....but I would have chosen to PAY MORE for some PEACE & QUIET!! Read Less
6 Helpful Votes
Sail Date: December 2017
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining ... Read More
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining room for supper :often tables not ready (wait time 20 min) food overcooked (fish,lobster,lasagna) and often not hot,(lukewarm) often brought coffe after we had finished our desserts.. People not very friendly compared to other ships We have cruised over 30 times. Our luggage had the handle broken when arrived in our room ,ok they fixed it but it was brand new. Often washroom was missing soap at different floors and Royal had just had bad experience with over 300 passengers sick about 2 weeks earlier,we figured the ship would be always clean and spotless (not the case). Plus side,stateroom attendant very good and room kept well cleaned. Very good shows and headliner show,good spa experience. Guest service after midnite is limited to only 1 employee ,so expect long delays especially on the last night. Read Less
2 Helpful Votes
Sail Date: December 2017
We always sail Royal Caribbean because of the service, structured dining so we have the same waiters and such, and the shows. There is always plenty to do! However on this one... forget it! Too many out of pocket restaurants, and the ... Read More
We always sail Royal Caribbean because of the service, structured dining so we have the same waiters and such, and the shows. There is always plenty to do! However on this one... forget it! Too many out of pocket restaurants, and the shows.... well who would know? They book before you even set sail. Forget whimsically deciding to attend a show, you can't. There are TOO MANY PEOPLE! This ship is by far the worst one. The pluses I would say are the wait staff, room attendants, food is amazing, and some of the little entertainment like trivia, a lot of hot tubs, pianist, guitarist and things like that. We brought kids and they loved the character pop ups, however we wanted to ice skate and couldn't. The line to register was obscene! I have never had issues doing these things or attending shows before, and boy have I always loved the shows! But this one really disappointed me, I really hope this new booking policy doesn't carry to other ships or RC will ruin their cruise line for me. Also the pool deck is big, always found a chair but the flooring is DANGEROUS! I almost fell at least 6 times myself, do not let your kids run!!! There are lifeguards now though so that is a major plus. Read Less
1 Helpful Vote
Sail Date: December 2017
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. ... Read More
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. The ports St. Thomas, San Juan and labadee were really poor, as were all the excursions. Be aware that there’s nothing to do in San Juan activity wise except walk around and also you do not experience the true Haiti in labadee, it’s private royal carribean land that is denied to the natives and sugar coated. Royal carribean expect to be tipped on absolutely everything- where’s the rationality in charging a gratatuity of $13.50 for a box of popcorn which cost $2.50.....? The food in the main dining room was really decent, but the same could not be said for the windjammer cafe, especially at lunch time. The choice of desserts was disappointing and exactly the same everyday- they just changed the colour of the cakes and who wants soggy bread and butter pudding with vanilla sauce everyday(why couldn’t they serve custard, cream or ice cream)? The captain drove the ship quickly and my partner and I were sea sick half the time so we missed out on many activities, unfortunately medication did not work for us Read Less
2 Helpful Votes
Sail Date: November 2017
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that ... Read More
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that I didn't want, having been to the Bahamas and Mexico. I wanted off this cruise and they would not even offer me a refund ! Costa Maya is a filthy, poor, hell hole and Cozumel is only slightly better be ware do not venture off the beaten path ! Thank God for Senor Frogs in the Bahamas and Jimmy Buffet's in Cozumel or it would have been a totally bad day at port. The ship is huge, gorgeous and clean. The dinner menu in the main dining room was very good but I felt it could have had a few more choices of fish other than Salmon. TIPS Don't go off the beaten path in Costa Maya or Cozumel Disembarkation get a porter, it goes faster and easier Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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