1 Helpful Vote
Sail Date: March 2019
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as ... Read More
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight. This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes. So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship. The crew was not the most personable compared to the Freedom and Voyage Class Ships. The crew seemed weathered, wore out and not very enthusiastic. I get it, these people are working around the clock nonstop day after day, dealing with all types of diversity etc. RCCL owns these issues as “IMO” RCCL is asking more from these people than RCCL “Company” can deliver. The Big Ships hold no comparison to the Freedom and Voyager Classes when it comes to customer service and one on one communications. Customer / Bar Service During our 7 Night Cruise we saw 3 Bartenders on the Pool Deck the whole week, needless to say although we received some service – Most of our drinks were self-Served at the bar. The casino was much worse where waiting for an Hour for a drink was the norm or not getting a drink at all, I actually ordered a drink from a wait staff member and ended up waiting 4 Hours (During this time I was up and down getting my own) Windjammer Nightly – No seating available, general wait time 15-20 minutes before sitting down, Lack of Workers to keep up with the Customer Demand. Dining Room Breakfast Waited 1 Hour for our breakfast – Half Cold – Half Missing and Half Wrong. To top it all off I order Eggs Benedict and the eggs were hard boiled. The Manager of the Breakfast Room told me quote “That is the way they are served” – I looked at him and said you’re kidding right? I was so dumbfounded that I just had to walk away before I said something as imprudent as he just did. Next Cruise Office Honestly – we were treated like children, we were treated like we had no idea what we were doing, One of the Employees that was helping us put a whole new meaning on the word condescending. Casino The Hostess were incredibly rude – condescending and most unprofessional we ever met, Pit Bosses? All they did the whole cruise was sit in the bull pen and talk to one another, a far cry from the Allure 3 months ago where all the pit bosses including the manager were very involved with passengers in the Casino. Bad for business IMO. With that here is what the Oasis Cruise Ship and other Big Liners are missing Customer Service Customer Care Professionalism Cruise Passenger Interaction The Basics that made them who they are With ANY company, bigger does not mean better, especially when your company relies on customer service and fun filled adventure, relax let us do it for you ect. I have a terrible feeling that RCCL and others like it are trying to race to the top with the biggest and best without any regards to what they are actually losing, In comparison to the Freedom / Vision Class Ships – We still maintain that the customer service is outstanding on the smaller ships. At least that is where we left it last we cruised with them. We will know in about a year whether that still stands but for now. Because of our status and offers we have received from RCCL we will be on board the Oasis in December 2019 – Between now and then I do plan on writing letters to corporate with the hopes that things can improve. Look me up late December as I will be sure to write another review. Note: We are not looking for anything – kickbacks etc. We are simply trying to point out that RCCL Oasis Class Ships are missing what we love about cruising – The one on one personal interaction, we do not expect anyone in any field to wait on us hand and foot – that is not the type of people we are, we don’t expect special privileges. We are just pointing out that our concern is that the seasoned cruisers can see what’s missing. We still stay loyal to Royal – just hoping they can get back to the basics. Happy / Safe Sailing Read Less
3 Helpful Votes
Sail Date: September 2018
I've only ever cruised with Royal Caribbean and like the larger ships such as Freedom, but had never been on the Oasis or larger. Had heard great things about the Oasis, but was disappointed. Good stuff - embarkation was smooth ... Read More
I've only ever cruised with Royal Caribbean and like the larger ships such as Freedom, but had never been on the Oasis or larger. Had heard great things about the Oasis, but was disappointed. Good stuff - embarkation was smooth once we finally were allowed to get into the parking lot, although we had to wait for customs clearance which is probably why parking was an issue. Cabin was nice size although if you can't climb over a bathtub to get into the shower you will struggle. Staff were great and always helpful and accommodating. Ice show was great as always and the comedian was very funny. Loved central park which was usually almost empty. The outdoor area for movies was good, but would have liked to see movies on there every night instead of periodically as they were. Disembarkation was very smooth. Disappointing - RC can't control weather and we did have some choppy seas, but at the same time if you're on a ship shouldn't the entertainment be able to withstand the weather conditions? Oasis of Dreams was cancelled on our night due to weather so was rescheduled for 5:30 while docked in Jamaica so had to come back early to see the show and it wasn't as impressive without the dramatic lights against the night sky. Cats was also cancelled that night because of the weather. Come Fly with Me was cancelled on our night due to illness of one person. Stayed in Headliner show for about 10 mins then left. Cabin was on 9th floor aft and fortunately we're able to walk because elevators usually flew past without stopping or were so full we couldn't get on. Junior Suite "perk" is the Coastal Kitchen which we reserved only 1 night and as someone mentioned in a previous blog, if you have a Junior Suite key you can't open the door and instead have to knock and wait until someone comes and opens the door to let you in! We went on lobster night and had to wait a long time because they ran out of lobster - when we finally got the butter poached lobster in champagne dressing we were very disappointed in the size and the taste and of course by the time we got out Windjammer (which also has lobster) was closed! Main dining room food for dinner was not as good as on previous cruises and was usually warm at best. Shops were very disappointing unless you were looking for a new handbag then you'll be in heaven - at least 3 handbag stores! We did get to relax on the cruise, which is what we were looking for, but definitely prefer Freedom class over Oasis class. Read Less
12 Helpful Votes
Sail Date: July 2018
This is my 3rd time on the beautiful Oasis. I have also sailed on her sister ship the Allure. As far as ships go, the Oasis is awesome. The Aqua Show and the Ice Show are fantastic. I think the Broadway show Cats the Musical is a poor ... Read More
This is my 3rd time on the beautiful Oasis. I have also sailed on her sister ship the Allure. As far as ships go, the Oasis is awesome. The Aqua Show and the Ice Show are fantastic. I think the Broadway show Cats the Musical is a poor choice for a cruise and not only was the theater not full but more than half of the guests left mid-show...not because the performers were not talented but because the show is just weird. As far as my overall experience, let me just share that I am almost a "diamond plus" member for RCCL and I have been very loyal to their brand for almost 20 years. Not any more! I was appalled at the constant "nickel and diming". I knew in advance that for the four cabins I was paying for (3 central park balconies and one junior suite) that with the alcohol package, specialty dining, excursions etc. that I would be paying just about $20,000.00 for the cruise. Little did I know that where popcorn used to be free, they now charge your $2.50 (plus 18% service fee) for a tiny little bag. Room service used to be free - now $7.95 plus the 18% service fee. My spin class had a $20 charge but then they added the 18% service fee (and the instructor was horrible - didn't even stretch us at the end of class. When questioned about not stretching he said that in "boot camp" - which also has a surcharge, they will stretch me!!!). When have any of you ever paid your aerobics instructor a tip? Toooooo Much! Cupcake class - surcharge, sushi class - surcharge, tour of the kitchen (used to be free) - now $30 plus 18%, craft workshop - surcharge, card making - surcharge, body sculpt - surcharge, spin class - surcharge, yoga - surcharge, wine tasting - surcharge - even with the alcohol package!!!! I would much prefer that I was charged $22,000 (vs. $20,000) and EVERYTHING (with the exception of specialty dining, alcohol and gambling) was included. On to the never ending service charges.... Years ago, staff members worked very hard to secure their tip. These were the days when service was excellent. The harder the staff member worked to make your vacation as perfect as possible, the more money they made. About 8 years ago, the cruise lines decided to change this and offer prepaid gratuities. This wasn't such a bad concept because it alleviated the need to hand out cash on the last night to all that helped make your trip special. This has completely taken a wrong turn! For this trip, I prepaid ALL gratuities for my entire crew. Because I know that these service fees are shared among the entire crew, I always bring a few hundred dollars in singles to hand out to the staff member that does something "special". I paid so many service fees, I gave up on handing out the singles. My one specialty dining waitress even suggested that I tip her because she will not see the 18% that I prepaid. If I am paying $180 in specialty dining service charges and the waitress is not seeing any of it (or very little), then where is it going? Do I really need to tip her more one top of the $180? The very last night, My cabin steward gave me an envelope that said "tip,tip hooray" for extra good service. Yes, he did a good job but he was already tipped when I prepaid my gratuities. Do I need to give more than the prepaid amount when he was just doing his job - nothing more, nothing less? You cannot have it both ways Royal - either remove the auto-gratuities - which will promote the excellent customer service you once offered - where your staff earned their tips...or put it in place for your cabin stewards and wait staff ONLY! My next cruise will be with Norwegian Cruise Lines. I like the concept of FREE alcohol, gratuity, excursions, internet and specialty dining!!! Ps. I prepaid the arcade card for my teens to get the online discount - at least half of the games were not in working order. Pay a little extra and buy the arcade cards on ship so you don't overbuy like I did. Read Less
2 Helpful Votes
Sail Date: July 2018
One of the bigger ships from Royal Carribean - the customer service was exceptional, the staff was friendly and courteous and the food quality tad above average. Lot of activities and plenty to do for families with kids. Separate sections ... Read More
One of the bigger ships from Royal Carribean - the customer service was exceptional, the staff was friendly and courteous and the food quality tad above average. Lot of activities and plenty to do for families with kids. Separate sections for teen and kids activities. I would recommend spend few hours on the first day to acclimatize yourself with the ship as it has lot of places to explore.Crowded ( 6,475 cruisers) and if you plan to attend shows, you need to reserve seats before hand and show up 30 minutes before the show time to get good seats. One thing I didn’t like was that RC loves to nickel and dime on extras; great example - box of popcorn for $2.50 and 18 % gratuity on top of it. I am not a first time cruiser so was a little disapppointed and surprised by some the antics RC uses. Read Less
Sail Date: July 2018
Big ship, pretty, clean, friendly staff, not many activities or variety, food wasn't great, did not feel like it was very fresh all the time. The shows were AWESOME, the waiters at the main dining room were very attentive as well as ... Read More
Big ship, pretty, clean, friendly staff, not many activities or variety, food wasn't great, did not feel like it was very fresh all the time. The shows were AWESOME, the waiters at the main dining room were very attentive as well as the cabin steward. Towel stations were not always open, which sucked. Having a 16 years and older area (the solarium) is cool, but it could also be 18 or 21 and up (did not have any problems with it though). I would recommend including more activities for diverse cultures, i/e more music, salsa lessons, Caribbean beats, Irish dance, something fun and innovative that inspires the guests to try something new. Less ridiculous prices and better photography crew. Some of the pictures they took from us were out of focus or out of the background area, plus the price to pay to get the pictures was too high. It should be more accessible so that all families can afford to bring home their vacation pictures and memories. It was a good experience overall. Read Less
1 Helpful Vote
Sail Date: July 2018
THE UGLY: I would first say that you should not book PRE or POST hotel via the cruise line. They put us up at the Park Inn by Radisson, which they referred to as a resort, well I guess they have never tour this hotel. It is a run down, ... Read More
THE UGLY: I would first say that you should not book PRE or POST hotel via the cruise line. They put us up at the Park Inn by Radisson, which they referred to as a resort, well I guess they have never tour this hotel. It is a run down, filthy, unsafe place that has a staff that could care less. And after a wonderful week on a cruise ship we had to stay here again. When we got off the ship at about 9am we where shuttled back to the same hotel, who refused to check us in until after 4:30pm because there check in time was 4pm. while waiting in there lobby we were told we could not use there pool, or internet cause we were not officially guest, and having no place to put our luggage we were stuck in there lobby until checked in. THE BAD: 2 of the 3 excursions were a waste of time. The Labadee Jet Ski is for beginners only they don't have it grouped experience riders and I spent most of my time waiting on the group and being told to shut my Jet ski off. Falmouth Jamaica was even worse, most of the time was spend just waiting on guides to take us to another line. meeting time was 1045am waited in covered area with a 500 other people and when you ask were you need to go, some one would tell you they will call your group soon. Left meeting area (on a different bus then our group) just before 12 NOON. was taken to the CHUKKA facility to go zip lining, rafting, lunch and swimming. The guides on the zip line and tubing were rude to most our group. lunch was underwhelming and I left hungry, and didn't have time to go swimming because of there disorganization . Each of these guides emphasized tipping and to be honest I didn't tip them. I did make sure the lady who was keeping the bathroom clean was tipped because she took pride in making sure they were very nice. THE GOOD: let just go to the GGGREAT THE GGGREAT:) Will start with the 3rd excursion Cozumel Mexico we went to EXPLOR in Playa DEL Carmen. This by far was my favorite, well organized from the beginning to the end. our guide Alberto was great he was there ever time you needed him. First part was the 3+ hours of Zip lining was way to cool, and worth every calorie burned. from the views to the actual zipps to the water landing zipps loved loved loved this excursion. Next was the ATV buggies were ok but on a controlled track so fun was limited. Lunch was next, they had a huge spread of food and it included fresh cooked hamburgers and steak. Next was the rafting and swimming in the caves it was wonderful but to short, but only because the time we have to allow to get back to the ship. I would do this excursion again well worth the money. The main dining room has all ways been my preferred dining option, because people like our server John (Table #434 late) works hard for you to have a great time and experience, great job and thank you John. Another person who made this a cruise to remember is a FLOW RIDER staff member for spending the time not only with me but every one he help on his shift at the Flow rider. I wish I could remember his name (I am sure he knows who he is and the good job he does). Overall this was a good cruise and if RCI would address information issues it would have been absolutely a great cruises. Read Less
1 Helpful Vote
Sail Date: June 2018
I chose RC at the last minute becasue we got a great deal. Whereas the overall ship was impressive to look at, it lacked a lot of details. ! of the 2 Drink machines ourtside of Sorrento's did not work the entire cruise. Do they not ... Read More
I chose RC at the last minute becasue we got a great deal. Whereas the overall ship was impressive to look at, it lacked a lot of details. ! of the 2 Drink machines ourtside of Sorrento's did not work the entire cruise. Do they not have a spare or someone that can fix these? 1 of the 2 ice cream machines by the pool only worked the first day. Once again, really?? I was unimpressed the free food choices. They want you to pay for anything above buffet food, basically. I've been on a few Carnival cruises and the Guy's Burger Joint was always packed and the food was wonderful! The "air-conditioning" in the cabin was a joke. I was told that it "met specs" by putting out 20.7C air. However, it could not remotely cool the room down. It took 2 dyas and 10 calls to Guest Services to get the champagne and cupcakes my wife had ordered for my birthday. Everyone seemed clueless when we even mentioned it! Our Kind converted twin beds would not stay together. I would wake up in a hole almost every night. I was not impressed with the food in the American Icon dining room and I reapeatedly had to ask, every evening, for a refill on my iced tea. The staff was very friendly though. The Windjammer conistently ran out of food options. The "taco bar" section only offered tacos and meat. I don't get it! My wife and I haved loved the piano bar on Carnival cruises. The Oasis piano comlpetely lacked any enthusiasm from the piano player and the seating arrangements had most people sitting with their backs to the piano which left them discconnected from the experience. I'm not sure if I will give RC another chance or not. Read Less
2 Helpful Votes
Sail Date: April 2018
This was a honeymoon cruise for me, My 14 th cruise, my new wife's first. She was thrilled, I was greatly disappointed. This large ship experience was very lacking when compared to any other cruise I had taken On Royal, Carnival or ... Read More
This was a honeymoon cruise for me, My 14 th cruise, my new wife's first. She was thrilled, I was greatly disappointed. This large ship experience was very lacking when compared to any other cruise I had taken On Royal, Carnival or Holland. The staff, especially those around the pool were terrible compared to my past experiences. They did their job but that was about it. The cruise director was not seen the whole cruise. Live music by the pool stunk, and nobody to get the crowd involved in fun like dancing or pool games. Windjammer breakfast was cold. Even the towel animals in the room were not what I was used to. Happily my new wife was impressed as she had never cruised before. It seems that since they are now automatically charging your account for gratuities the staff does not not to please anymore. I will never cruise a large ship again and will probably consider other cruise lines instead of my previous favorite of RCCL. Read Less
Sail Date: March 2018
The ship is very dated and now shows her age. The carpet and floors are getting stained and in need of repairs and cleaning as is the bathrooms and public areas. The buffet was not organized or very good food at all. At times for breakfast ... Read More
The ship is very dated and now shows her age. The carpet and floors are getting stained and in need of repairs and cleaning as is the bathrooms and public areas. The buffet was not organized or very good food at all. At times for breakfast the choices were poor, however you can go to American Icon which is very good if you make it in time. The main dining was very good but some of the same choices every night which got very boring especially for appetizers, but was good and the servers we had were very good. We did the zip line in Haiti which was worth the money. The food in the buffet in Haiti was horrible and we went back to the ship to eat. The headliner shows and entertainment were not for us we were bored. The comedian show was good as was the Latin group in Boleras. Embarkment was the fastest we have been on a cruise ship before. In general we would not get on Oasis again and will stick with our regular cruise lines. Read Less
2 Helpful Votes
Sail Date: January 2018
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above ... Read More
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above the pool deck- what a waste of extra money - never enjoyed our balcony for the whole "vacation". Poor Guest services- were not helpful, we felt our concern was ignored. They made empty promises, we followed up in person 3 times escalated to management and they did get back to us at all with any resolution. The entertainment was tops, but you have to book ahead and do not expect to see everything in the 7 days. Some shows had to be cancelled due to rough seas for safety American Icon evening Dining room always very busy, but the staff did try their best to serve guests. Disembarkation off / the ship when at island was very quick and smooth. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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