1 Helpful Vote
Sail Date: March 2019
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as ... Read More
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight. This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes. So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship. The crew was not the most personable compared to the Freedom and Voyage Class Ships. The crew seemed weathered, wore out and not very enthusiastic. I get it, these people are working around the clock nonstop day after day, dealing with all types of diversity etc. RCCL owns these issues as “IMO” RCCL is asking more from these people than RCCL “Company” can deliver. The Big Ships hold no comparison to the Freedom and Voyager Classes when it comes to customer service and one on one communications. Customer / Bar Service During our 7 Night Cruise we saw 3 Bartenders on the Pool Deck the whole week, needless to say although we received some service – Most of our drinks were self-Served at the bar. The casino was much worse where waiting for an Hour for a drink was the norm or not getting a drink at all, I actually ordered a drink from a wait staff member and ended up waiting 4 Hours (During this time I was up and down getting my own) Windjammer Nightly – No seating available, general wait time 15-20 minutes before sitting down, Lack of Workers to keep up with the Customer Demand. Dining Room Breakfast Waited 1 Hour for our breakfast – Half Cold – Half Missing and Half Wrong. To top it all off I order Eggs Benedict and the eggs were hard boiled. The Manager of the Breakfast Room told me quote “That is the way they are served” – I looked at him and said you’re kidding right? I was so dumbfounded that I just had to walk away before I said something as imprudent as he just did. Next Cruise Office Honestly – we were treated like children, we were treated like we had no idea what we were doing, One of the Employees that was helping us put a whole new meaning on the word condescending. Casino The Hostess were incredibly rude – condescending and most unprofessional we ever met, Pit Bosses? All they did the whole cruise was sit in the bull pen and talk to one another, a far cry from the Allure 3 months ago where all the pit bosses including the manager were very involved with passengers in the Casino. Bad for business IMO. With that here is what the Oasis Cruise Ship and other Big Liners are missing Customer Service Customer Care Professionalism Cruise Passenger Interaction The Basics that made them who they are With ANY company, bigger does not mean better, especially when your company relies on customer service and fun filled adventure, relax let us do it for you ect. I have a terrible feeling that RCCL and others like it are trying to race to the top with the biggest and best without any regards to what they are actually losing, In comparison to the Freedom / Vision Class Ships – We still maintain that the customer service is outstanding on the smaller ships. At least that is where we left it last we cruised with them. We will know in about a year whether that still stands but for now. Because of our status and offers we have received from RCCL we will be on board the Oasis in December 2019 – Between now and then I do plan on writing letters to corporate with the hopes that things can improve. Look me up late December as I will be sure to write another review. Note: We are not looking for anything – kickbacks etc. We are simply trying to point out that RCCL Oasis Class Ships are missing what we love about cruising – The one on one personal interaction, we do not expect anyone in any field to wait on us hand and foot – that is not the type of people we are, we don’t expect special privileges. We are just pointing out that our concern is that the seasoned cruisers can see what’s missing. We still stay loyal to Royal – just hoping they can get back to the basics. Happy / Safe Sailing Read Less
2 Helpful Votes
Sail Date: March 2019
My wife and I have been on several cruises with different cruise lines. We've docked next to Oasis of the Seas and added this ship to our cruise bucket list. We are new empty-nesters and decided to take our first vacation in a long ... Read More
My wife and I have been on several cruises with different cruise lines. We've docked next to Oasis of the Seas and added this ship to our cruise bucket list. We are new empty-nesters and decided to take our first vacation in a long time. We booked Oasis, and we are beyond glad that we did! What an amazing ship! It is extremely clean. Wanda in housekeeping, did an immaculate job keeping our room clean and tidy.She was so friendly and really made our vacation special. We had an ocean view room on the 9th floor. The window was huge, and it allowed us to look out and see the beautiful water and ports. All of the shows were outstanding! Our favorites included "Come Fly with Me", the aqua show, and the ice show. We were never bored. In fact, we were exhausted by the end of the day from all of the activities that we did. Food - All of the food was delicious! The MDR service was great, but even the food in Windjammer exceeded our expectations. Yes, it is a buffet, but it was tasty and uniquie every day. You will definitely want to try Sabor, the Mexican cantina on the ship. It was the best Mexican food we've ever had. Try the margaritas and the guacamole was delicious! Embarkation/Debarkation - Quick and easy. The whole process took about 25 to 30 minutes each time. Port Canaveral does an amazing job moving over 6,000 people quickly. The 7-nights went by quickly and we can't want to check out another Oasis-class ship soon! Read Less
4 Helpful Votes
Sail Date: January 2019
Just returned from Oasis - Eastern route - after taking Western one year ago. This year's experience was even better than last year because of a much better dining experience. Last year, My Time Dining was a disappointment overall. ... Read More
Just returned from Oasis - Eastern route - after taking Western one year ago. This year's experience was even better than last year because of a much better dining experience. Last year, My Time Dining was a disappointment overall. This year we chose early dining and our server Vaibhav and asst Claire at table 564 in Grand DR were outstanding. The American Icon for breakfast and lunch was always impressive. Windjammer was chaotic at times but well managed. We even tried Johnny Rockets for a fun lunch but opted not to try other optional restaurants. Arrival at Port Canaveral was again the most organized port we've ever experienced - kudos to all the helpful staff there. We chose a Boardwalk balcony - 10329 and it proved to be spectacular- offering both views of the ocean along with the Aqua Theater events. Highly recommended especially if you like an aft view. Once again the entertainment was very enjoyable everywhere except we avoided Cats after being disappointed last year. This massive ship offers such a variety of acts and venues. Glad to see that smoking is being very restricted. Crazy ridiculous drink prices are very evident even with highly promoted packages. Nassau, St. Thomas and St. Maarten were good stops that still displayed the horrific hurricane damage from 2017. They're still trying to recover especially in St. Maarten. Disembarkation was organized considering well over 6000 pax. We opted to self-disembark. Overall a great experience despite such a large ship. Anxious to see what the Oasis two month refurb this fall will have to offer. Read Less
1 Helpful Vote
Sail Date: January 2019
My wonderful boyfriend had been on a cruise previously and was excited to be part of this adventure with me. It was my first time on a cruise. You do not have to get off the ship for anything! The food was delicious! the crew was friendly ... Read More
My wonderful boyfriend had been on a cruise previously and was excited to be part of this adventure with me. It was my first time on a cruise. You do not have to get off the ship for anything! The food was delicious! the crew was friendly and professional! the cabin overlooking central park was spotless and romantic! we could hear live music every day from the balcony or our cabin! The entertainment on the most part was excellent! except for Cats (which was boring!!). In the main dining room our wait team were friendly and accommodating as we don't eat meat or shellfish. They went the extra mile to make us feel at home!Thanks to Christopher and Tarin!!!( and the extra delicious bread daily!!) Even though there were 6000 other passengers it never felt crowded or hectic on the cruise! We always could find a place to sit by the pool or deck or dining areas at breakfast and lunch! The week previous to our departure from Port Canaveral, unfortunately the Oasis of the sea passengers were in an outbreak due to the norovirus!! When we arrived we were extremely impressed in how it seemed that all preventative measures had been taken to prepare for us. The whole week the crew went out of there way to keep the passengers healthy with sanitizer at every venue, restaurant and store! I work in healthcare and was impressed!!! My only other complaint was the coffee!!!Thank goodness for Starbucks on sale on the Royal Promenade deck! Can you not improve your coffee???!!! Many of us love a good cup of coffee a couple times a day! Our off shore experience with the Nassau glass bottom boat was not worth the money! The speaker system was horrible and you could hardly see anything where they stopped to look thru the bottom! By the way the rum punch seemed watered down as well.Oasis of the Sea if you have kick backs I think it is time you found a better company! All in all it was a fantastic week! Thanks to everyone that made our time enjoyable! Warm regards, A and P Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise because we wanted to sail on one of RCI’s “Big Ones” and we only wanted three ports so we would have more time at sea to relax. The ship is awesome. Very well laid out. Although there were over 6,000 ... Read More
We chose this cruise because we wanted to sail on one of RCI’s “Big Ones” and we only wanted three ports so we would have more time at sea to relax. The ship is awesome. Very well laid out. Although there were over 6,000 passengers we never felt crowded. We chose the dining that allowed us to eat at our discretion rather than choosing to eat at the same time and table every night. Our food and service were exceptional! I’ve been on almost 30 cruises and this ship nailed it in the dining/service category! We made reservations before we boarded and that saved us a lot of time waiting in line. We liked the Solarium area to relax and use the hot tub. Most of the time we could find two chairs there with no problem. It’s quiet and relaxing. Also, there is a Buffet there that doesn’t get too busy so that was very convenient. We went to two shows: “Come Fly With Me” and the Aqua show. Both were great. The comedy show was also great so all the shows we went to were well worth our time. We’re not “Cats” fans so did not go to that. We chose the Wave Runner excursion in Labadee and we thoroughly enjoyed it. Our guide spent 15 minutes going through a safety video and making sure everyone was on board with the rules. On the water we had a blast!! I would highly recommend this tour. Labadee is very well laid out and has many different areas to spend your day in. The buffet on the beach was typical (burgers, dogs, ribs, chicken) but it was all good. Our cabin (#11278) was a standard balcony cabin. Arlene was our attendant and she was super!! Very friendly and efficient. FYI there are no outlets by the bed to charge your phone, as a matter of fact there was only one outlet in the cabin (not including the bathroom) and it was located on the desk. It was laid out fine and there is ample space If you use all the cabinets. Tyne only issue was the hair dryer was very weak. Of course, the cruise was badly affected when 500 people contracted the noroviris. We knew something was up when we went to the Windjammer for breakfast and everything was being served by crew members. We couldn’t even get our own water or butter. And the time and effort it took to clean and sanitize a table after someone left was considerable. In the dining room, the servers would sanitize the salt and pepper shakers, sugar bowl and the butter bowl. We arrived in Jamaica that morning and we sat there for about six hours before the captain decided to leave. He made an initial announcement about the delay about two hours after we arrived and made a few more before the big announcement and also that we were leaving. It was during this time he announced people had gotten sick from norovirus. Unfortunately there are many people who come on cruises knowing they’re sick and yet do nothing to stop it from spreading from themselves to others. So many people got sick and it could have been prevented by simple hand washing and practicing good hygiene. The norovirus was and is not the fault of the cruise line. It’s caused by people who don’t care about others. I felt RCI did a great job to try and contain the spread of the norovirus and seemed to have a plan in place from the onset. I commend them for the job they did. I know it doesn’t help those who got sick because their cruise was ruined but I feel it needs to be said that the cruise line did all they could. On the critical side of the review... We were unhappy with our couples massage. They asked us what we wanted and where they needed to focus but they still just did what they normally do. We felt like they didn’t really listen. Massages on the ship aren’t cheap so it would be nice to have them pay closer attention to the answers you give them at the beginning. We were disappointed that the free ice cream was only offered for a limited time during the day. We felt it should have been available until midnight for us late night snackers. Speaking of which, the food choices overall, outside the dining room and buffet after 8:00 pm were extremely limited. The pizza was good but if we didn’t want pizza all you had left to choose from were desserts and petite sandwiches that didn’t look very appealing, at the Cafe Promenade. I feel they could easily improve in that area. Overall we were very happy with the cruise, aside from the norovirus issue. We would definitely recommend this ship. Read Less
1 Helpful Vote
Sail Date: December 2018
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always ... Read More
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always something to do and we were never bored. I had read the reviews about the ship being old and showing its age, Not true. It was not brand new but was well maintained and clean. The staff were all professional and we never had a issue. We stayed in a junior suite and it was much more comfortable then we were used to. Only issue we had was we were not able to have dinner in the Coastal Kitchen that suite guest could use. By the time we tried to get in it was already reserved for the cruise. Not a big deal the main dinning room was great. The entertainment on the ship was top rate. Cats was excellent and the diving show is something not to miss. I read lots of negative reviews of this ship and I don't see what people are complaining about. I work in a service industry and know hard it is to please some people and RCCL are great. No matter what you do some people will not be happy. I recommend this cruise for everyone. Read Less
2 Helpful Votes
Sail Date: December 2018
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they ... Read More
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they absolutely professional and fantastic! Their food and service are excellent and their prices are affordable. BUT, if you like to social ballroom dance as we amateurs do, Royal Caribbean is definitely NOT for you! We now only take Cunard or Costa ships as they are designed for ballroom dancing of every kind including lessons, bands, singers and floortime every night all night! Both also have excellent food and service, beautiful ships and decent shows. By the way, Holland has carpeted over many of the dance floors on their ships and Celebrity has publicly posted they will no longer cater to ballroom dancers. Why bother with other ships if you are wanting to dance every night?! It is so wonderful! Read Less
Sail Date: November 2018
When we saw CATS was being performed on this ship, we had to book this cruise. It's been 30 years since we've seen CATS on Broadway and in Toronto, and it was every bit as good on the Oasis of the Seas. We saw it twice! In ... Read More
When we saw CATS was being performed on this ship, we had to book this cruise. It's been 30 years since we've seen CATS on Broadway and in Toronto, and it was every bit as good on the Oasis of the Seas. We saw it twice! In general, Royal Caribbean spared no expense--great performers, choreography and technical effects--on all the shows onboard. We also especially enjoyed the ice show (with the Russian sand artist) and the aqua show. This was our (two adults, late 60s/early 70s) first cruise with Royal Caribbean and we thank all the Cruise Critic reviewers for their input, especially the information that advance reservations are needed for shows and dining. We had most things arranged three months in advance and are glad we did, at least for the peace of mind knowing we would see/do what we wanted. I've got to say we missed the spontaneity of past cruises, however on Oasis-class ships scheduling ahead is a must. We chose a good time to go--right after the holiday when most school-age children were back in school and not onboard, so we experienced no child-related issues. The only additional-cost specialty dining we reserved was the $20/pp "First Night Done Right" to ensure we would not run late for our first CATS performance. It was our best meal on board--at 150 Central Park (chosen for us), where we had the chateubriand for two and great service. We ate one night at the Solarium Bistro, where food was good but service was lackluster. Our dinners were rounded out by two nights at the American Icon Grill dining room (one night so bad I ate two bites of the mushy "crab" cake, sent my undercooked ravioli back and ordered a salad instead--though service was great) and a few dinners at the Windjammer (most mediocre, however they put on quite an impressive spread the last night). We also ate lunches and breakfasts at Windjammer, lunch at the Dog House (really enjoyed the German sausage) and breakfasts at Johnny Rockets (good, but slow service) and the Park Cafe. We purchased online, before we left, a soft-drinks (with Voom internet--pretty good reception and speed, overall) and two specialty-coffee packages. We sure never went hungry or thirsty (bartenders and restaurants were always willing to provide soda if a machine was not readily available). Pizza, pastries and sandwiches were always available at no additional charge. Service was, in general, excellent. Our steward, servers and all staff we met were pleasant and helpful. We never had to go to Guest Services other than to get extra tip envelopes. Especially impressive was the system used to let passengers into the Windjammer Buffet: if it was busy, a line was formed and we were escorted to a table when it became available. (The line ran smoothly and quickly with staff radioing each other for information--and we did not have to search aimlessly for a table.) We loved the peacefulness and atmosphere of Central Park (our cabin was on the same deck), as well as stopping to enjoy its solo and duo (piano, string) entertainment. Activities, of course, were geared to a more-active, family crowd. For that reason, we booked our one excursion through an off-ship source. Labadee, too, did not offer much over a beach chair and barbecue to us (most activities were pay-for). It was necessary to take the tram to get around Labadee (and a map would have been appreciated, maybe included with the Compass newsletter). We were glad a barbecue was set up in each area. Would we sail an Oasis-class ship again? Absolutely, because it offers entertainment and a visual experience smaller ships cannot. Would we go out of our way to book a smaller Royal Caribbean ship? Probably not, because the food and activities--for us--were no better than other comparable lines. Read Less
1 Helpful Vote
Sail Date: November 2018
We went on an eastern Caribbean cruise. We had a wonderful time overall, but we were both disappointed with the food in the mdr, the windjammer and the solarium. It was just okay or not really good at all. We ate several of our meals in ... Read More
We went on an eastern Caribbean cruise. We had a wonderful time overall, but we were both disappointed with the food in the mdr, the windjammer and the solarium. It was just okay or not really good at all. We ate several of our meals in the specialty restaurants. We ate at Chops, Giovanni's and 150 Central Park. All three were delicious and had great service. Our two favorites were Giovanni's and 150 Central Park. Our room steward, Laverne was absolutely wonderful. She always has a smile for you. She has a very wonderful attitude and added to our whole experience. The casino is a lot of fun, but those slot machines like to giveth and taketh away. Read Less
6 Helpful Votes
Sail Date: November 2018
First time on the Oasis of the Seas and loved every moment of it !! I will not repeat what has been said before about many things in other reviews, but only give you the absolute highlights for us. Central Park is so peaceful and ... Read More
First time on the Oasis of the Seas and loved every moment of it !! I will not repeat what has been said before about many things in other reviews, but only give you the absolute highlights for us. Central Park is so peaceful and beautiful with violin and piano music at night. There are so many choices of venues for breakfast and lunch, that we never felt crowded, but you need to do your homework beforehand or you may miss them. Now at the moment, the Solarium Restaurant up on deck 15 is now complimentary dining for breakfast, lunch, AND Dinner. Dinner is unique in that the appetizers and deserts are buffet style, while the main entrée is cooked to order. Warning -the choices do not change nightly, but with grilled shrimp, chicken kabob and an absolutely tender and delicious New York Strip, you will not be disappointed. And the setting is peaceful. Another sometimes forgotten gem is the Wipeout Café for breakfast. Yes, it is small, but uncrowded with fresh cooked to order omelets. Don’t forget to visit Park Café, especially if you love steamship round of beef sandwiches..well there are just so many places to get free food! We love to dance and on Oasis there are also many dance venues beginning with DAZZLES the beautiful bi-level venue with live band nightly playing music from the 50’s to present. Boleros, the Blaze, the Solarium on some nights (last two with DJs). Have never seen so many people dancing as on this ship. BUT all venues the music was too loud, even with earplugs, which I highly recommend. IF it is listed and you like Dixieland, don’t miss the Oasis orchestra on the Boardwalk with their Dixeland concert. Do plan ahead and book your shows in advance, you do not want to miss any of them, especially Come Fly With Me - so exciting, unique and entertaining. I know CATS is not everyone’s cup of tea, but the talent was superb. The Aqua show and ice show did not disappoint BUT be ready for possible disappointment as rough seas can nix the performances. Another plus for me was that you could actually find places where there was no music during the morning or afternoon. I love music, but I don’t need it constantly. We found all the staff friendly with a fun Activity staff….especially if you have a smile on your face, everybody else seem to brighten up. My wife and I love cruising when we can and walk on with a smile and 99% of the time walk off with a smile. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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