3 Helpful Votes
Sail Date: March 2019
My wife and 2 kids have Celiac, and thus can not eat gluten or have any cross contamination. We heard Disney and Royal are the two lines to go on if you have that, so having already tried Disney it was time to try Royal. Royals food ... Read More
My wife and 2 kids have Celiac, and thus can not eat gluten or have any cross contamination. We heard Disney and Royal are the two lines to go on if you have that, so having already tried Disney it was time to try Royal. Royals food was MUCH better than Disney in my opinion. I do not have Celiac, so I got to try food that was specially prepared for my family, and the food that was made for the average guest. I read a lot of reviews prior to going on this ship, and saw that gluten-free chicken fingers apparently are impossible to come by. That is UNTRUE. We had it multiple nights and afternoons on the ship ( my 6 and 3 year old liked them ). Ask for Robinson, he will help you out in the general dining room. Gluten free waffles also can be done but has to be preordered. Also we got doughnuts gluten free one morning, but didn’t taste that great. We also did 2 specialty restaurants...Chops and Giovani’s . Both were excellent. Chops had the best filet I’ve ever tasted. We went into the restaurant the day before and found out what is safe for Celiac and what they could make up for us. It was a very easy going experience. My wife felt a little off towards the end of the cruise but we think it was just because of the AMOUNT of food and heavy dairy, but she didn’t get glutened. Both of my kids were good too. The entertainment and overall cruising experience was absolutely wonderful, but just wanted to write a review for all the concerned parents out there with kids that have celiac. If you cruise with Royal at least on this boat you will be fine. Read Less
1 Helpful Vote
Sail Date: March 2019
We went on Oasis of the Seas in March. It's a beautiful ship with amazing activities and entertainment. This was our tenth overall cruise (we've also been on Carnival, Celebrity, Disney, and Norwegian) and our first with Royal ... Read More
We went on Oasis of the Seas in March. It's a beautiful ship with amazing activities and entertainment. This was our tenth overall cruise (we've also been on Carnival, Celebrity, Disney, and Norwegian) and our first with Royal Caribbean. We enjoyed the cruise overall, but had a very inconsistent customer service experience and a number of issues during our cruise. PROS: -Gorgeous ship. -So many activities on board: carousel, DreamWorks characters and parade, zipline, flowrider, children's splash area, daily trivia, and much, much more. -Amazing shows. The highlights were Oasis of Dreams, Come Fly with Me, the sand artist during Frozen in Time, and the adorable glow-in-the-dark children's puppet show. -Dedicated children's TV channels, which not all cruise ships have. Made a big difference when we were in the room. -The food was the best we've experienced on a cruise. Wide variety and good quality. We didn't try the specialty restaurants. -Seamless embarkation and debarkation experiences. -My kids loved the dedicated playroom. This was a great feature not all cruise ships have. -Babysitting for younger children--even my 15 month old--so parents can enjoy a night out. -Dining: Once we were finally seated, service in the main dining room was generally excellent. Since we have young children, the dining room staff made sure we received our meals quickly, which is not often the case on other cruise lines--including Disney. One of our servers remembered our preferences after the first night and provided excellent service. -Our stateroom attendant formed a bond with our children--they were eager to see him each time we left our room. -Central Park: Very unique and beautiful feature for a cruise ship. We stayed on deck 8 and enjoyed walking through the park to get to the other end of the ship. CONS: -The buffet was always crowded, particularly during breakfast. It was very hard to navigate and find a table, especially with two young children and a stroller. -Ports: There was little communication when we arrived in port, which was surprising, given our past cruise experiences. -Housekeeping always had bags of laundry and carts in the narrow hallways, making it very difficult to navigate with a stroller in order to get to our cabin. -Communication issues: We didn't receive our Cruise Compass the first three days of the cruise and didn't get it until we complained to guest services, so we were a bit lost and missed out on some activities. (We didn't know it was formal night, didn't know we couldn't drop our daughter off at the kids club at certain times, and didn't know about DreamWorks character appearances--characters weren't listed in the app.) -Wi-Fi/App: Constantly lost our connection and had to keep on reconnecting. -Babysitting: We were unable to use babysitting we had reserved for various reasons: one of our shows was canceled, we tried dropping off our daughter at the kids club at a time that was blocked out--unbeknownst to us because we hadn't received the daily schedule (and rather than being apologetic, the staff member simply told us we should have read the daily guide, which we never received), and one time Royal Babies & Tots failed to reserve our babysitting hours--even though we confirmed in advance. When we did drop off our 15 month old the first time for babysitting services so we could enjoy the comedy show, they called us multiple times during the show, forcing my husband to completely miss it. -Shows: While the entertainment was great, you had to reserve everything in advance. Also, one of our shows (Oasis of Dreams) was canceled and rescheduled. -My time dining was difficult. There was often a long wait to make a reservation or request a table. When we finally got to the reservations desk, the dining room kept mistakenly thinking we were part of a party of 13 and made us wait while they figured it out. Once our name was finally taken, there was often still a 15-20 minute wait for a table, which is difficult with young kids. We were given different information from different people about our reservation times throughout the week, which was confusing. -Tiny, claustrophobic shower. This isn't surprising on a cruise ship, but the showers on Disney and Norwegian are better. Difficult to bathe young children in a tiny shower. -Billing: We were mistakenly charged $200 for towels we had returned. They sprang this charge on us at the last minute--I checked our bill after 10:00 pm on the last night of our cruise and didn't see this surprise charge until we received our bill the last morning. When I addressed this issue with guest services, they weren't apologetic at all, but did remove the charge. -Elevators: Elevator doors didn't stay open long enough. Once the doors opened, you had to run to get to the elevator or risked missing it, which was very difficult with a stroller. The sensors on the doors didn't work properly. My young daughter was hit with the elevator door once when exiting. Read Less
Sail Date: February 2019
As I tell everyone when writing a review; Don’t let anything you read in this review dissuade you from going. Everyone has individual experiences, likes/dislikes. I can only tell you about mine. One of the things that I pieced ... Read More
As I tell everyone when writing a review; Don’t let anything you read in this review dissuade you from going. Everyone has individual experiences, likes/dislikes. I can only tell you about mine. One of the things that I pieced together, when reading individual reviews, is that people like myself, who’ve been on several cruises with the same company, tend to be more critical than people who’ve been on one or two. I think the Reason for this is that people who’ve been on a lot of cruises remember the way things were before all the changes the company has made over the years all for cost cutting reasons. No, this doesn’t apply to all, but for myself, I’ve been on a few cruises (you can see how many in my signature) and most of them have been on Royal Caribbean. I am a diamond member and Prime member. Thus, I did spend a fair amount of time in the casino. I traveled with my family and I stayed in a Grand Suite. I previously lived in New Hampshire and now live in Florida, so getting to Port Canaveral was a simple 2 hour drive as compared to having to fly and come a day early with hotel stay. I thought the check in process was relatively easy. If you’ve read any of my other reviews, you know that I travel with my dad, who has the same name as I do but we have different middle names. I still can’t understand why Royal Caribbean can’t add a middle initial on your Sea Pass Card. This would be a simple IT fix. But we all know how Royals IT is so maybe that explains it? Thus, the nice ladies checking us in we’re confused as to why 2 people with the same name could be in the same cabin. This would continue on all week when dealing with guest services, Club Royale, Loyalty Ambassador, you get the idea. The one thing that was different from past cruises here was the order of boarding. Now that Royal has added “the key”, the new order of boarding is back to back cruisers, suites/pinnacle, diamond plus, “the key”, diamond, emerald, platinum, and gold. I was a little upset over diamond members being moved down but I boarded with suites so this didn’t affect me but I’ll keep it in the back of my mind for future reference. We ate lunch in Chops and everyone agreed this was a good option over other venues. By the time lunch was over, the rooms had opened up and we could get in. You may have noticed that I skipped over the quality of food in Chops. I don’t review food because of how subjective that becomes. Only to say, that the food quality has gone down and I find the menu options to be the same fleet wide. When going to the room, this was the first cruise I’ve been on where the TV in the cabin wasn’t turned on to the safety message. I thought that was odd. Our muster station was in Sabor on the promenade. There were no TVs to watch any safety messages, you couldn’t hear the announcements from the captain, and we were in the back, so you couldn’t see the life preserver demonstration. So it was a waste of time. Essentially, everyone was holding private conversations and no one was paying attention. On a positive note, you could hear the 7 short blasts followed by the long blast. The night that we left was the Super Bowl. Being from New England, I’m a huge Patriots fan. There were a few other Patriots fans on board but the overwhelming majority were haters. Just a few things about this. I found a lot of questions, pre cruise, on these boards about what Royal does for the big game. There was a huge party held in the Aqua Theater with food, drinks provided. They also passed out towels to cover yourself up because it was rather cool that night. I thought that was a nice touch. So now I’m going to talk a little about our dining experience. Not going to talk about food. So, for me, I like eating in the dining room. Staying in a suite, I have the option of going to Coastal Kitchen and eating there. But I like the dining room experience. And this is one of the areas where when I read people having great experiences with dining, it usually falls between people who’ve been on a few cruises and people who’ve been on a lot. The service was not the best we’ve ever had. I don’t normally complain to anyone but this was one of two times that I had to complain on this cruise. By night 3, I wasn’t happy with the menu options, so I ordered the upcharge filet/lobster. We had early seating (5:30), and literally everyone else in the dining room was done with their meals/ deserts when our food was served to us. Our food came out around 7:20. I spoke with the Head waiter and after that, the service picked up dramatically. Drinks were waiting for us at the table when we arrived and food was served quickly and we were in and out. We did eat dinner at Coastal Kitchen on the second formal night and it was fantastic. I ate lunch at Johnny Rockets and that was great. Also had lunch one day in Windjammer. The service wasn’t good. No one coming around to pick up empty plates. Our room Stewart was fine. He introduced himself on day one and we really didn’t see him again. The only issue we had was, staying in a suite, we get free pressing for our formal wear. We sent our suites our for pressing with instructions to have them back by 4:30 for our early seating. Well they never came. I made several phone calls to guest services and tried calling our steward to be told that he was on brake and couldn’t be disturbed. The clothes came at around 5:20 so we were late for dinner that night. The reason for wanting the clothes back early was because we like to go to the Suite Lounge for cocktails before dinner. That didn’t happen that night. Our stops were Labadee, Falmouth, and Cozumel. In Labadee we rented a cabana at Barefoot Beach. The furnishing in the cabana was torn and needed to be replaced. For the amount of money you are charged for a cabana, And how many people use that destination for Royal, I can’t believe the company would allow that. I also thought the food wasn’t as good as when I was their last time. Although that was 7 years ago. Well the cushions looked like they were that old. We also did a jet ski tour excursion and that was fantastic. I wouldn’t hesitate to do that again. In Falmouth, we just got off the ship and went to the local shops. We did stop and have lunch at Margaritaville. There were so many people there using the free wifi that it was a little overwhelming. It didn’t take too long to figure out that most of the people there were crew members from our ship and the Disney ship in port that day. So that was crazy. And in Cozumel, we did a catamaran excursion that was great. I wouldn’t hesitate to do that again as well. We went snorkeling and then went to a private beach with free chairs, water sports and drinks. A couple of things that went sideways: on this cruise, I achieved my 140 point status but didn’t get my crystal. I had to see the Loyalty Ambassador and had to wait and listen to other complaints. It was really eye opening listening to what other people were complaining about. I got my crystal. The other thing was on the last day, I went to get my free picture for being a diamond member. When I pulled up my pictures, the one I wanted wasn’t there. So they gave me a slip of paper and told me to come back at 9:00pm to get it. Well the picture that was printed out was of my dad which we had already got. So, I had to straighten all of that out and it took over 2 hours to do. Oasis is definitely showing it’s age and is in need of the upcoming Amp. I still will cruise with Royal. I booked my next cruise on the Allure and got a $700 on board credit. Read Less
Sail Date: February 2019
After being on a dismal Carnival cruise we wanted to redeem our cruising experience and go all out. The Oasis of the Seas did not disappoint. We booked through cruisedirect to get some additional OBC and dinner voucher. The embarkation ... Read More
After being on a dismal Carnival cruise we wanted to redeem our cruising experience and go all out. The Oasis of the Seas did not disappoint. We booked through cruisedirect to get some additional OBC and dinner voucher. The embarkation process was a little slow, but the disembarkation was very slow, not sure if either was RCCL fault. The cruise was Western Caribbean and we really enjoyed all the ports. Our least favorite was Cozumel and that might just be because of the age of our kids. We had my family time dining, which started at 5:30 pm. They say the kids are supposed to be all fed and ready for a kid's club pick-up, but they rarely got all their food before 7 pm. I much preferred the Windjammer over the Main Dining for all meals. The WJ was always busy, but never took long to find a place to seat and had much more variety and you didn't have to wait around forever. The 2 Dreamworks parades were a lot of fun. We skipped Cats, but saw all the other main shows with our kids and thought they were all really well done. I tried out the Flowrider and lost a contact out of my eye. Be sure to back backups, something I didn't do. I was able to buy some more contacts in Cozumel at Optica Caribe. We did pretty much every single activity they had, including mini golf, rock climbing, massage, and ice skating. We did not do their zipline, it seemed very short and uninteresting. All the staff and fellow passengers were all super nice and I'd highly recommend the experience. No fault to RCCL, but our whole family ended up getting the flu on the second half of the cruise. When considering a cruise vacation there must be a higher chance of getting sick due to the sheer number of people around you. Read Less
5 Helpful Votes
Sail Date: January 2019
The Oasis of the Seas is a beautiful ship!! I could not imagine anything at sea that is as amazing as "Central Park" on the Oasis. One night, however, as we sat listening to beautiful stringed music, a group of children (from ... Read More
The Oasis of the Seas is a beautiful ship!! I could not imagine anything at sea that is as amazing as "Central Park" on the Oasis. One night, however, as we sat listening to beautiful stringed music, a group of children (from one of the programs) came marching through with their instruments singing & playing. Nice (if you're their parents)... a bit much if you're trying to listen to a violinist play. The cabins are pretty standard size and amenities, we were in an ocean view balcony cabin (which is what we always sail in) and it was pretty much as expected. There was quite a variety of entertainment on the ship, although the only show we saw that really impressed me was the one at the Aqua Theater. The divers/gymnasts were amazing and the show was very well done. "Fly with Me" and "Frozen in Time" (skating show) were both good but not great. "Cats" was... well "cats". For a ship with over 6000 passengers, the only time it felt crowded was right after the muster drill, when EVERYONE wants an elevator... and during disembarkment. The other drawback to the number of passengers was the need for a reservation to do EVERYTHING! If you weren't living on a pre-planned schedule, you couldn't get into shows, dinning rooms, or activities. For me, this takes away from the relaxation of a vacation. However, when it comes to dinning, the Oasis fell WAY short of my expectations!!! First of all, without paying an additional charge, there is really only one place where you can sit down and have a waiter bring you your dinner... that is the main dinning room. Other 'included' dinning options were a buffet, hot dot stand, pizza stand & 2 delis. The quality of the food was average to poor. It seemed like everything they served in the main dinning room was served with brown gravy, even my Chicken Cordon Bleu! Also, being the only table service restaurant included, it was ALWAYS crowded and very loud, with lots of children. With the exception of continental breakfast, room service has a delivery charge, and a very limited menu. One night my mother ended up with severe gastrointestinal problems that were completely gone by morning (food poisoning? Only explanation I could come up with!). I was surprised by how many children were on the cruise, given it was mid-January. But I can imagine that for a family with kids, this may be a very good cruise. Kids don't care about dinning or commotion, and the ship seemed to have quite a few activities planned for them. I was also annoyed by the fact that it seemed every time I turned around, there was something else that I had to pay an 'up charge' for! I know all the cruise lines are beginning to do this, but it seemed excessive on Oasis. I've been on several other cruises, on both Celebrity and Norwegian, and never noticed so many up charges. I did hear other passenger saying that they wished there were more public places where you could see the water! (I hadn't noticed because we had our own private balcony) The way Oasis is designed, balcony cabins sit with their railings right at the edge of the ship, so the only place to see the ocean (if you don't have your own balcony) is one of the pool areas, either on top or in the front of the ship. Most of the time that I was on the ship, I felt as if I was in a big 'mall'. Overall, the ship is beautiful, even if there were design elements I did not appreciate. But I won't be sailing on Royal Caribbean again. Read Less
3 Helpful Votes
Sail Date: January 2019
We enjoyed another excellent cruise aboard the Oasis. Embarkation was relatively quick and painless, save for a slight delay in boarding due to the previous cruise’s late arrival. No biggie. If you cruise on this ship with the aim ... Read More
We enjoyed another excellent cruise aboard the Oasis. Embarkation was relatively quick and painless, save for a slight delay in boarding due to the previous cruise’s late arrival. No biggie. If you cruise on this ship with the aim of looking for things to complain about, you will find them. She is tired and needs a refurb. However, it takes more than a scuffed chair or stained carpet to bother me when the fundamentals are spot on, which they are on this ship. She was a pleasure to sail aboard. My cabin was clean, quiet and comfortable. The food, whether in the MDR, Windjammer, Park Cafe or Solarium Bistro was excellent. We especially enjoyed the “taste of the Mediterranean” dinners in the Solarium Bistro - free of charge (you just need to make a reservation) with beautiful fish and meat cooked to order, piping hot and in a relaxing atmosphere. The food in the MDR was great, there were just some evenings when there was nothing that jumped out at me but I made do and the food I did order was good. The service throughout the ship was excellent. The aqua show was fabulous, as was the Move It parade on the final day. I skipped on Cats (not my thing) and didn’t bother with other shows I have seen before (but very much enjoyed previously). The rising tide bar, or uppy downy bar as we call it, was entertaining. The Diamond lounge was a joy, as usual. The pools were sometimes crowded on sea days but that’s what you get when you’re not aboard a private yacht. We didn’t go to speciality restaurants as I don’t see the need to pay extra when the food and service in the MDR is top notch. Same goes for room service - there are so many places to get food on this ship and so easily, there is no need. We had a wonderful time. The ship is not brand new and is showing her age but this didn’t affect our enjoyment of the cruise at all. Read Less
Sail Date: January 2019
We traveled with my parents who, at 70+ years old, were first time cruisers. We sailed on the Oasis a couple of years ago, so we knew what to expect. I have to say that this cruise exceeded even our expectations. My parents had a wonderful ... Read More
We traveled with my parents who, at 70+ years old, were first time cruisers. We sailed on the Oasis a couple of years ago, so we knew what to expect. I have to say that this cruise exceeded even our expectations. My parents had a wonderful experience. Yes, the ship is huge, but once you know the layout you appreciate the exercise after eating all of the delicious food you have to choose from. Our stateroom attendant kept our cabins immaculate, and the service in the dining room was perfection. The waiters treated our daughter like a princess, and treated us like royalty. We did not venture out in any of the ports, as there were no excursions that peaked our interest. Our daughter loved the kids activities on board, and spent most of the time with her new friends. We loved the on board entertainment, especially Oasis of Dreams and the Beatles headliner band.We will definitely cruise RCCL again, and hope to sail on one of the newer ships in the upcoming year. :) Read Less
3 Helpful Votes
Sail Date: January 2019
First off I want to start by saying we were on the cruise that got returned to port a day early, were aloud off at Haiti, but were not aloud off at Jamaica and Cozumel. Started out as a smooth boarding process, nice, get on the boat and ... Read More
First off I want to start by saying we were on the cruise that got returned to port a day early, were aloud off at Haiti, but were not aloud off at Jamaica and Cozumel. Started out as a smooth boarding process, nice, get on the boat and our rooms are no where near our family as they were suppose to be in fact they arent even in the ballpark of close. But 2nd day we tries to make the best of a bad situation because I was suppose to have a room next to my parents so when our kids were asleep my husband and I might be able to check out the night life of the cruise. We get off at our first port Haiti which was beautiful I'd never been there before, had lunch had drinks it was a great time, get back on the ship and everything does a 180. Nero Virus. My son who was upstairs in the kids section got closed because kids were throwing up on everything, they closed the free play area so our 1 year old really didnt have anywhere to play other than on the floor which everyone was throwing up on. That night my husband and I also unfortunately got sick. Tried to give her to my mom who was not sick but my father , and grandmother were sick and they had not place for people who werent sick to go to sleep. Then our son got sick who is 5. So we had to stay in with him till he had clearance to go out of the room . Then our 1 year old got sick. We didnt even get to come out of the room to experience anything on the ship. Royal Caribbeans daycare after our son was cleared gave our sons Nike jacket to some other kid. Then on top of everything else mixed up the quarantine that was suppose to be on my daughter and put in on my sail and sign card, they would not let me off the ship with my kids and my family and I had all the medicine for her. From start to finish just a horrible experience. By the time you started feeling better someone else in your party started feeling terrible getting sick all over the place. Pick a place, fly to it. Go all inclusive and say yourself the wasted vacation days that you wont get back. Read Less
5 Helpful Votes
Sail Date: January 2019
I don't usually write reviews, but I feel I have the duty to do so as a public service announcement before you spend your hard earned money and coveted vacation time. We are a family of four with teenaged children. We are both ... Read More
I don't usually write reviews, but I feel I have the duty to do so as a public service announcement before you spend your hard earned money and coveted vacation time. We are a family of four with teenaged children. We are both healthcare professionals and have extensively travelled all over the world. This was our 7th cruise, third with RCCL. Here is the review of the ill-fated Jan 6th cruise: First impression of the ship: It was dirty. This being our 7th cruise- first thing my children noticed was that nobody asked us to sanitize our hands entering the ship. A few steps in the ship, the glass counter on the watch display case in the center of the ship had so many fingerprints on- it looked like it hadn't been cleaned for days. I cannot remember seeing a display case with so many fingerprints anytime and anywhere in my life. In the room, the carpet was dirty and under the bed was a thick layer of dust. The bedding had an odour that wasn’t from a detergent. We both felt it smelt like a man who slept in the bed before. The sheets were obviously fresh, so we think it could have been coming from the duvet. Dining: Windjammer: Again the first few days, sanitary conditions lacking. Typical cruise ship cafeteria style with limited opening hours. Only went there for breakfasts and 2 lunches. Windjammer supposedly closes at 11 for breakfast. At 10:48, the supervisor comes around and barks aggressively “interrupt, interrupt, interrupt” over my head- as the guy on the other side of the counter was handing over a slice of toast to me. The guys then dutifully and frantically start putting away the trays and literally pulling the food right from under your hand. Similarly, they start closing the sliding doors to the cafeteria as though a vault is closing. Dining hall: the food served in the main dining hall in the evening is at best mediocre. Essentially the same menu is served every night with the exception of the lobster night. I think this is done to encourage people to try the specialty restaurants, as they get sick of getting the same awful food night after night. Unfortunately, RCCL doesn’t realize people will stop coming to your cruises after you push the boundaries of mediocre too far. Dear RCCL: If we paid thousands of dollars on the flight, hotels, transfers, and cruise ship, we can afford a slice of bread to feed ourselves. We are not a charity case where you think you can pull away a slice of bread at 10:48! And your cafeteria operation is not space shuttle take off- where you must “interrupt” with such panic due to a malfunction! Furthermore, your crappy cafeteria food is not a precious vault where you have to close it with such vengeance to passengers who paid pretty penny for this vacation! It is offensive. Labadee, the first and only port the ship stopped at: The private RCCL beach property---We rented a pricy cabana at the far end of the property, which was nice. The food is served in an open pergola- some chicken was BBQ’d on site, and some food was brought in from the ship. The major problem with this port, however, was the flies. There were literally thousands of flies on the food as it was being served. There is an open washroom area next to the food pergola and the flies are in both places. In all our extensive travels all over the world, I do not recall ever seeing this many flies on food being served ever! Unfortunately there is no other area to eat on this private property and so you either eat the food with flies or starve your children all day or you leave your pricy cabana and return to the ship. Dear RCCL: Do you know that flies are a major vector of infection spread? And do you know having flies that circulate between the toilets and the eating area next to it can spread gastrointestinal bugs and more? If you do, why do you keep serving the only food available under these conditions? If you can’t run a food-safe operation in Labadee, why don’t you allow people to take pre-packaged food off the ship instead? Or serve people brown-bagged lunch from the ship? The Norovirus outbreak: Needless to say, and not to our surprise, the next day after Labadee, we find a young child vomiting in the staircase as we were going up for breakfast. Suddenly, the staff was insisting on hand sanitizers. The communication was limited. The information given to us was not factual. The number of guests on board on the first letter sent to our stateroom was quoted as 9000 (it said 2% of 9000 people on board are sick)- However, it is my understanding the ship cannot have 9000 passengers even at full capacity. We were told on embarkation the cruise was not full and there were around 5400 on board. Their last announcement said 480 passengers were sick- but on the last day, judging from the sheer number of yellow stickers on quarantined rooms, I hardly doubt the reported number of 480 passengers was correct! The absolute worse: The ship crew was sent into absolute frenzy with RCCL version of “cleaning” which was beyond ridicules and, as a health care professional, I know it is ineffective. An army of workers with a bucket of dirty water and some kind of cleaning solution was sent around the ship to “clean” every surface. However, this crew obviously had no training on cleaning essentials. Watching the dirty water in the buckets being indiscriminately smudged on the rails, garbage cans, tables, mirror in the elevator, walls was truly repulsive. Water was dripping from the rails everywhere. One guy was assigned to our hallway to wipe all our stateroom handles- so he walked on the hallway with his rag and bucket every five minutes just pouring the dirty water and his dirty rag from one end of the hallway to next--- essentially transferring all the germ from one stateroom to next. Our next-door staterooms both had the virus- so they basically transferred their gems on their handle to our handle! Every time we needed to get in the room, the door handle was dripping wet with sticky fluid (which is the perfect medium for transferring infections). All the railing on the ship were sticky so bad that my elbow got stuck when I inadvertently leaned on one on the 15th floor. The garbage can tops, the railing, and the elevator buttons were cleaned with same rag and water. And then the same rag was used on the walls and mirrors of the elevators! This is how NOT to clean! The army of fluorescent yellow vest wearing crew with a dirty bucket and rag on hand without a clue or care as to what they were doing- in addition to another army pushing hand sanitizers every few seconds- gave an impression of 1- nobody knew what they were doing 2- we were institutionalized/ under captivity. Dear RCCL: I urge you to ask experts in infection control to teach you how to clean properly. Better yet, at no cost to you, watch a YouTube video on proper cleaning techniques and teach your crew. Have you ever been to a hospital where water was dripping from every surface? Does that even seem logical way of cleaning? Your so-called cleaning was deplorable, unprofessional, ineffective and contributed to your outbreak! Read Less
2 Helpful Votes
Sail Date: January 2019
Norovirus hit the ship and got 7 of the 10 traveling with so sick, including a 1 year old and a 5 year old. The crew was doing what they could, it just wasn't enough. They gave everyone free movies and free room service, restricted to ... Read More
Norovirus hit the ship and got 7 of the 10 traveling with so sick, including a 1 year old and a 5 year old. The crew was doing what they could, it just wasn't enough. They gave everyone free movies and free room service, restricted to what the medical staff said they could eat. Room service was just overwhelmed. Our rooms were on the same level but not near each other. I walked on average 11 miles a day between getting food, gingerale, trying to pretend I dont speak English and smuggle crackers out of the Windjammer cafe. I only did that because room service was taking so long. They wouldn't let you take food from the buffet but did let you take it from the wipeout cafe, but they didn't have crackers. They did say they will be refunding the entire trip which is nice but we were celebrating several things on that cruise and those things were all ruined. It's an experience I will not soon forget and I doubt we'll be cruising again. John and Lloyd at table 714 were great for the few nights some our group made it to the dining room. The ship is simply too large. We made it to Haiti and had a great time on the zipline. The vendors there were too aggressive. I think if R.C. said to them back off and people will buy more it still wouldn't help. When we got back on the ship the 1st of our 7 got sick. We didnt think anything of it and the next morning there was a paper attached to our door saying 2% of people on board were ill and of anyone was experiencing symptoms to call medical. My husband called and was told it would be 3 hours before the nurse could get there. It was 7 hours. They wanted him to give them a stool sample and left cup. Happy anniversary to us. Our kids got sick later that day. Same thing with the stay in your room, etc. Nurse took even longer to get to them. Later that night at a show a woman threw up into a wine glass but it was more than the wine glass could hold so it got everywhere. Another man couldn't make it to the restroom and threw up all over the area in front of the elevators. When picked up my grandson at the ocean adventure (day care) vomit was in several areas. And even though the crew was cleaning and washing everything down I never saw 1 carpet cleaner, and I saw a lot of throw up in carpeted areas. Even writing this now is making me a little sick thinking about it. I also saw a little girl cut her elbow and get back in the pool. The staff was all over it and closed the pool down but that's how nasty people are... damn everyone else, I just want to do what I want. People were rude even before everyone was getting sick. Oh and on debarkation my 1 year old granddaughter (that got sick) was not medically cleared to leave the boat but they accidentally hooked that medical info to my daughter's sail and sign card. So they didnt let my daughter off the boat and told the rest of our party to keep moving. So it took some convincing but we said the sick baby was already off the boat. Then at customs it was clear they were not getting paid. They didnt even so much as check a bag or anything! Just "that's a passport alright, okay. Bye". Makes you feel warm and fuzzy doesn't it? Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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