631 Royal Caribbean Oasis of the Seas Cruise Reviews for Family Cruises to Caribbean - Western

My wife and 2 kids have Celiac, and thus can not eat gluten or have any cross contamination. We heard Disney and Royal are the two lines to go on if you have that, so having already tried Disney it was time to try Royal. Royals food ... Read More
My wife and 2 kids have Celiac, and thus can not eat gluten or have any cross contamination. We heard Disney and Royal are the two lines to go on if you have that, so having already tried Disney it was time to try Royal. Royals food was MUCH better than Disney in my opinion. I do not have Celiac, so I got to try food that was specially prepared for my family, and the food that was made for the average guest. I read a lot of reviews prior to going on this ship, and saw that gluten-free chicken fingers apparently are impossible to come by. That is UNTRUE. We had it multiple nights and afternoons on the ship ( my 6 and 3 year old liked them ). Ask for Robinson, he will help you out in the general dining room. Gluten free waffles also can be done but has to be preordered. Also we got doughnuts gluten free one morning, but didn’t taste that great. We also did 2 specialty restaurants...Chops and Giovani’s . Both were excellent. Chops had the best filet I’ve ever tasted. We went into the restaurant the day before and found out what is safe for Celiac and what they could make up for us. It was a very easy going experience. My wife felt a little off towards the end of the cruise but we think it was just because of the AMOUNT of food and heavy dairy, but she didn’t get glutened. Both of my kids were good too. The entertainment and overall cruising experience was absolutely wonderful, but just wanted to write a review for all the concerned parents out there with kids that have celiac. If you cruise with Royal at least on this boat you will be fine. Read Less
Sail Date March 2019
We went on Oasis of the Seas in March. It's a beautiful ship with amazing activities and entertainment. This was our tenth overall cruise (we've also been on Carnival, Celebrity, Disney, and Norwegian) and our first with Royal ... Read More
We went on Oasis of the Seas in March. It's a beautiful ship with amazing activities and entertainment. This was our tenth overall cruise (we've also been on Carnival, Celebrity, Disney, and Norwegian) and our first with Royal Caribbean. We enjoyed the cruise overall, but had a very inconsistent customer service experience and a number of issues during our cruise. PROS: -Gorgeous ship. -So many activities on board: carousel, DreamWorks characters and parade, zipline, flowrider, children's splash area, daily trivia, and much, much more. -Amazing shows. The highlights were Oasis of Dreams, Come Fly with Me, the sand artist during Frozen in Time, and the adorable glow-in-the-dark children's puppet show. -Dedicated children's TV channels, which not all cruise ships have. Made a big difference when we were in the room. -The food was the best we've experienced on a cruise. Wide variety and good quality. We didn't try the specialty restaurants. -Seamless embarkation and debarkation experiences. -My kids loved the dedicated playroom. This was a great feature not all cruise ships have. -Babysitting for younger children--even my 15 month old--so parents can enjoy a night out. -Dining: Once we were finally seated, service in the main dining room was generally excellent. Since we have young children, the dining room staff made sure we received our meals quickly, which is not often the case on other cruise lines--including Disney. One of our servers remembered our preferences after the first night and provided excellent service. -Our stateroom attendant formed a bond with our children--they were eager to see him each time we left our room. -Central Park: Very unique and beautiful feature for a cruise ship. We stayed on deck 8 and enjoyed walking through the park to get to the other end of the ship. CONS: -The buffet was always crowded, particularly during breakfast. It was very hard to navigate and find a table, especially with two young children and a stroller. -Ports: There was little communication when we arrived in port, which was surprising, given our past cruise experiences. -Housekeeping always had bags of laundry and carts in the narrow hallways, making it very difficult to navigate with a stroller in order to get to our cabin. -Communication issues: We didn't receive our Cruise Compass the first three days of the cruise and didn't get it until we complained to guest services, so we were a bit lost and missed out on some activities. (We didn't know it was formal night, didn't know we couldn't drop our daughter off at the kids club at certain times, and didn't know about DreamWorks character appearances--characters weren't listed in the app.) -Wi-Fi/App: Constantly lost our connection and had to keep on reconnecting. -Babysitting: We were unable to use babysitting we had reserved for various reasons: one of our shows was canceled, we tried dropping off our daughter at the kids club at a time that was blocked out--unbeknownst to us because we hadn't received the daily schedule (and rather than being apologetic, the staff member simply told us we should have read the daily guide, which we never received), and one time Royal Babies & Tots failed to reserve our babysitting hours--even though we confirmed in advance. When we did drop off our 15 month old the first time for babysitting services so we could enjoy the comedy show, they called us multiple times during the show, forcing my husband to completely miss it. -Shows: While the entertainment was great, you had to reserve everything in advance. Also, one of our shows (Oasis of Dreams) was canceled and rescheduled. -My time dining was difficult. There was often a long wait to make a reservation or request a table. When we finally got to the reservations desk, the dining room kept mistakenly thinking we were part of a party of 13 and made us wait while they figured it out. Once our name was finally taken, there was often still a 15-20 minute wait for a table, which is difficult with young kids. We were given different information from different people about our reservation times throughout the week, which was confusing. -Tiny, claustrophobic shower. This isn't surprising on a cruise ship, but the showers on Disney and Norwegian are better. Difficult to bathe young children in a tiny shower. -Billing: We were mistakenly charged $200 for towels we had returned. They sprang this charge on us at the last minute--I checked our bill after 10:00 pm on the last night of our cruise and didn't see this surprise charge until we received our bill the last morning. When I addressed this issue with guest services, they weren't apologetic at all, but did remove the charge. -Elevators: Elevator doors didn't stay open long enough. Once the doors opened, you had to run to get to the elevator or risked missing it, which was very difficult with a stroller. The sensors on the doors didn't work properly. My young daughter was hit with the elevator door once when exiting. Read Less
Sail Date March 2019
Oasis is an amazing ship. There was so much to do and the service was excellent. Staff could not have been better. Sean (007) took excellent care of our cabin and was always so friendly morning, noon, and night. He called my son by his ... Read More
Oasis is an amazing ship. There was so much to do and the service was excellent. Staff could not have been better. Sean (007) took excellent care of our cabin and was always so friendly morning, noon, and night. He called my son by his name in the hallway on the first day even before meeting him! In the main dining room, Glen and Heriyanto made sure that my daughter, who is a vegetarian, always had a vegetarian entree and meal waiting for her on special order. The activities and entertainment were excellent. We were amazed that with so many cruisers, we were able to enjoy all of the activities we wanted to without having to wait very long. On other cruises we have taken, there were many activities we never even got to try because the lines were so long. I was expecting the same on such a large ship, but that never happened on Oasis. The pools and hot tubs, although somewhat crowded at times, were still quite accessible. The fitness center and the running track are superb. We were four people (two adults and two teenagers) in a standard balcony cabin! I was a bit worried after reading reviews that we would not be very comfortable. But we were fine. It was a bit crowded at bed time, but everyone had a good night sleep. And, we were not often in the room during the day anyways. Read Less
Sail Date March 2019
As I tell everyone when writing a review; Don’t let anything you read in this review dissuade you from going. Everyone has individual experiences, likes/dislikes. I can only tell you about mine. One of the things that I pieced ... Read More
As I tell everyone when writing a review; Don’t let anything you read in this review dissuade you from going. Everyone has individual experiences, likes/dislikes. I can only tell you about mine. One of the things that I pieced together, when reading individual reviews, is that people like myself, who’ve been on several cruises with the same company, tend to be more critical than people who’ve been on one or two. I think the Reason for this is that people who’ve been on a lot of cruises remember the way things were before all the changes the company has made over the years all for cost cutting reasons. No, this doesn’t apply to all, but for myself, I’ve been on a few cruises (you can see how many in my signature) and most of them have been on Royal Caribbean. I am a diamond member and Prime member. Thus, I did spend a fair amount of time in the casino. I traveled with my family and I stayed in a Grand Suite. I previously lived in New Hampshire and now live in Florida, so getting to Port Canaveral was a simple 2 hour drive as compared to having to fly and come a day early with hotel stay. I thought the check in process was relatively easy. If you’ve read any of my other reviews, you know that I travel with my dad, who has the same name as I do but we have different middle names. I still can’t understand why Royal Caribbean can’t add a middle initial on your Sea Pass Card. This would be a simple IT fix. But we all know how Royals IT is so maybe that explains it? Thus, the nice ladies checking us in we’re confused as to why 2 people with the same name could be in the same cabin. This would continue on all week when dealing with guest services, Club Royale, Loyalty Ambassador, you get the idea. The one thing that was different from past cruises here was the order of boarding. Now that Royal has added “the key”, the new order of boarding is back to back cruisers, suites/pinnacle, diamond plus, “the key”, diamond, emerald, platinum, and gold. I was a little upset over diamond members being moved down but I boarded with suites so this didn’t affect me but I’ll keep it in the back of my mind for future reference. We ate lunch in Chops and everyone agreed this was a good option over other venues. By the time lunch was over, the rooms had opened up and we could get in. You may have noticed that I skipped over the quality of food in Chops. I don’t review food because of how subjective that becomes. Only to say, that the food quality has gone down and I find the menu options to be the same fleet wide. When going to the room, this was the first cruise I’ve been on where the TV in the cabin wasn’t turned on to the safety message. I thought that was odd. Our muster station was in Sabor on the promenade. There were no TVs to watch any safety messages, you couldn’t hear the announcements from the captain, and we were in the back, so you couldn’t see the life preserver demonstration. So it was a waste of time. Essentially, everyone was holding private conversations and no one was paying attention. On a positive note, you could hear the 7 short blasts followed by the long blast. The night that we left was the Super Bowl. Being from New England, I’m a huge Patriots fan. There were a few other Patriots fans on board but the overwhelming majority were haters. Just a few things about this. I found a lot of questions, pre cruise, on these boards about what Royal does for the big game. There was a huge party held in the Aqua Theater with food, drinks provided. They also passed out towels to cover yourself up because it was rather cool that night. I thought that was a nice touch. So now I’m going to talk a little about our dining experience. Not going to talk about food. So, for me, I like eating in the dining room. Staying in a suite, I have the option of going to Coastal Kitchen and eating there. But I like the dining room experience. And this is one of the areas where when I read people having great experiences with dining, it usually falls between people who’ve been on a few cruises and people who’ve been on a lot. The service was not the best we’ve ever had. I don’t normally complain to anyone but this was one of two times that I had to complain on this cruise. By night 3, I wasn’t happy with the menu options, so I ordered the upcharge filet/lobster. We had early seating (5:30), and literally everyone else in the dining room was done with their meals/ deserts when our food was served to us. Our food came out around 7:20. I spoke with the Head waiter and after that, the service picked up dramatically. Drinks were waiting for us at the table when we arrived and food was served quickly and we were in and out. We did eat dinner at Coastal Kitchen on the second formal night and it was fantastic. I ate lunch at Johnny Rockets and that was great. Also had lunch one day in Windjammer. The service wasn’t good. No one coming around to pick up empty plates. Our room Stewart was fine. He introduced himself on day one and we really didn’t see him again. The only issue we had was, staying in a suite, we get free pressing for our formal wear. We sent our suites our for pressing with instructions to have them back by 4:30 for our early seating. Well they never came. I made several phone calls to guest services and tried calling our steward to be told that he was on brake and couldn’t be disturbed. The clothes came at around 5:20 so we were late for dinner that night. The reason for wanting the clothes back early was because we like to go to the Suite Lounge for cocktails before dinner. That didn’t happen that night. Our stops were Labadee, Falmouth, and Cozumel. In Labadee we rented a cabana at Barefoot Beach. The furnishing in the cabana was torn and needed to be replaced. For the amount of money you are charged for a cabana, And how many people use that destination for Royal, I can’t believe the company would allow that. I also thought the food wasn’t as good as when I was their last time. Although that was 7 years ago. Well the cushions looked like they were that old. We also did a jet ski tour excursion and that was fantastic. I wouldn’t hesitate to do that again. In Falmouth, we just got off the ship and went to the local shops. We did stop and have lunch at Margaritaville. There were so many people there using the free wifi that it was a little overwhelming. It didn’t take too long to figure out that most of the people there were crew members from our ship and the Disney ship in port that day. So that was crazy. And in Cozumel, we did a catamaran excursion that was great. I wouldn’t hesitate to do that again as well. We went snorkeling and then went to a private beach with free chairs, water sports and drinks. A couple of things that went sideways: on this cruise, I achieved my 140 point status but didn’t get my crystal. I had to see the Loyalty Ambassador and had to wait and listen to other complaints. It was really eye opening listening to what other people were complaining about. I got my crystal. The other thing was on the last day, I went to get my free picture for being a diamond member. When I pulled up my pictures, the one I wanted wasn’t there. So they gave me a slip of paper and told me to come back at 9:00pm to get it. Well the picture that was printed out was of my dad which we had already got. So, I had to straighten all of that out and it took over 2 hours to do. Oasis is definitely showing it’s age and is in need of the upcoming Amp. I still will cruise with Royal. I booked my next cruise on the Allure and got a $700 on board credit. Read Less
Sail Date February 2019
After being on a dismal Carnival cruise we wanted to redeem our cruising experience and go all out. The Oasis of the Seas did not disappoint. We booked through cruisedirect to get some additional OBC and dinner voucher. The embarkation ... Read More
After being on a dismal Carnival cruise we wanted to redeem our cruising experience and go all out. The Oasis of the Seas did not disappoint. We booked through cruisedirect to get some additional OBC and dinner voucher. The embarkation process was a little slow, but the disembarkation was very slow, not sure if either was RCCL fault. The cruise was Western Caribbean and we really enjoyed all the ports. Our least favorite was Cozumel and that might just be because of the age of our kids. We had my family time dining, which started at 5:30 pm. They say the kids are supposed to be all fed and ready for a kid's club pick-up, but they rarely got all their food before 7 pm. I much preferred the Windjammer over the Main Dining for all meals. The WJ was always busy, but never took long to find a place to seat and had much more variety and you didn't have to wait around forever. The 2 Dreamworks parades were a lot of fun. We skipped Cats, but saw all the other main shows with our kids and thought they were all really well done. I tried out the Flowrider and lost a contact out of my eye. Be sure to back backups, something I didn't do. I was able to buy some more contacts in Cozumel at Optica Caribe. We did pretty much every single activity they had, including mini golf, rock climbing, massage, and ice skating. We did not do their zipline, it seemed very short and uninteresting. All the staff and fellow passengers were all super nice and I'd highly recommend the experience. No fault to RCCL, but our whole family ended up getting the flu on the second half of the cruise. When considering a cruise vacation there must be a higher chance of getting sick due to the sheer number of people around you. Read Less
Sail Date February 2019
The Oasis of the Seas is a beautiful ship!! I could not imagine anything at sea that is as amazing as "Central Park" on the Oasis. One night, however, as we sat listening to beautiful stringed music, a group of children (from ... Read More
The Oasis of the Seas is a beautiful ship!! I could not imagine anything at sea that is as amazing as "Central Park" on the Oasis. One night, however, as we sat listening to beautiful stringed music, a group of children (from one of the programs) came marching through with their instruments singing & playing. Nice (if you're their parents)... a bit much if you're trying to listen to a violinist play. The cabins are pretty standard size and amenities, we were in an ocean view balcony cabin (which is what we always sail in) and it was pretty much as expected. There was quite a variety of entertainment on the ship, although the only show we saw that really impressed me was the one at the Aqua Theater. The divers/gymnasts were amazing and the show was very well done. "Fly with Me" and "Frozen in Time" (skating show) were both good but not great. "Cats" was... well "cats". For a ship with over 6000 passengers, the only time it felt crowded was right after the muster drill, when EVERYONE wants an elevator... and during disembarkment. The other drawback to the number of passengers was the need for a reservation to do EVERYTHING! If you weren't living on a pre-planned schedule, you couldn't get into shows, dinning rooms, or activities. For me, this takes away from the relaxation of a vacation. However, when it comes to dinning, the Oasis fell WAY short of my expectations!!! First of all, without paying an additional charge, there is really only one place where you can sit down and have a waiter bring you your dinner... that is the main dinning room. Other 'included' dinning options were a buffet, hot dot stand, pizza stand & 2 delis. The quality of the food was average to poor. It seemed like everything they served in the main dinning room was served with brown gravy, even my Chicken Cordon Bleu! Also, being the only table service restaurant included, it was ALWAYS crowded and very loud, with lots of children. With the exception of continental breakfast, room service has a delivery charge, and a very limited menu. One night my mother ended up with severe gastrointestinal problems that were completely gone by morning (food poisoning? Only explanation I could come up with!). I was surprised by how many children were on the cruise, given it was mid-January. But I can imagine that for a family with kids, this may be a very good cruise. Kids don't care about dinning or commotion, and the ship seemed to have quite a few activities planned for them. I was also annoyed by the fact that it seemed every time I turned around, there was something else that I had to pay an 'up charge' for! I know all the cruise lines are beginning to do this, but it seemed excessive on Oasis. I've been on several other cruises, on both Celebrity and Norwegian, and never noticed so many up charges. I did hear other passenger saying that they wished there were more public places where you could see the water! (I hadn't noticed because we had our own private balcony) The way Oasis is designed, balcony cabins sit with their railings right at the edge of the ship, so the only place to see the ocean (if you don't have your own balcony) is one of the pool areas, either on top or in the front of the ship. Most of the time that I was on the ship, I felt as if I was in a big 'mall'. Overall, the ship is beautiful, even if there were design elements I did not appreciate. But I won't be sailing on Royal Caribbean again. Read Less
Sail Date January 2019
We enjoyed another excellent cruise aboard the Oasis. Embarkation was relatively quick and painless, save for a slight delay in boarding due to the previous cruise’s late arrival. No biggie. If you cruise on this ship with the aim ... Read More
We enjoyed another excellent cruise aboard the Oasis. Embarkation was relatively quick and painless, save for a slight delay in boarding due to the previous cruise’s late arrival. No biggie. If you cruise on this ship with the aim of looking for things to complain about, you will find them. She is tired and needs a refurb. However, it takes more than a scuffed chair or stained carpet to bother me when the fundamentals are spot on, which they are on this ship. She was a pleasure to sail aboard. My cabin was clean, quiet and comfortable. The food, whether in the MDR, Windjammer, Park Cafe or Solarium Bistro was excellent. We especially enjoyed the “taste of the Mediterranean” dinners in the Solarium Bistro - free of charge (you just need to make a reservation) with beautiful fish and meat cooked to order, piping hot and in a relaxing atmosphere. The food in the MDR was great, there were just some evenings when there was nothing that jumped out at me but I made do and the food I did order was good. The service throughout the ship was excellent. The aqua show was fabulous, as was the Move It parade on the final day. I skipped on Cats (not my thing) and didn’t bother with other shows I have seen before (but very much enjoyed previously). The rising tide bar, or uppy downy bar as we call it, was entertaining. The Diamond lounge was a joy, as usual. The pools were sometimes crowded on sea days but that’s what you get when you’re not aboard a private yacht. We didn’t go to speciality restaurants as I don’t see the need to pay extra when the food and service in the MDR is top notch. Same goes for room service - there are so many places to get food on this ship and so easily, there is no need. We had a wonderful time. The ship is not brand new and is showing her age but this didn’t affect our enjoyment of the cruise at all. Read Less
Sail Date January 2019
We traveled with my parents who, at 70+ years old, were first time cruisers. We sailed on the Oasis a couple of years ago, so we knew what to expect. I have to say that this cruise exceeded even our expectations. My parents had a wonderful ... Read More
We traveled with my parents who, at 70+ years old, were first time cruisers. We sailed on the Oasis a couple of years ago, so we knew what to expect. I have to say that this cruise exceeded even our expectations. My parents had a wonderful experience. Yes, the ship is huge, but once you know the layout you appreciate the exercise after eating all of the delicious food you have to choose from. Our stateroom attendant kept our cabins immaculate, and the service in the dining room was perfection. The waiters treated our daughter like a princess, and treated us like royalty. We did not venture out in any of the ports, as there were no excursions that peaked our interest. Our daughter loved the kids activities on board, and spent most of the time with her new friends. We loved the on board entertainment, especially Oasis of Dreams and the Beatles headliner band.We will definitely cruise RCCL again, and hope to sail on one of the newer ships in the upcoming year. :) Read Less
Sail Date January 2019
First off I want to start by saying we were on the cruise that got returned to port a day early, were aloud off at Haiti, but were not aloud off at Jamaica and Cozumel. Started out as a smooth boarding process, nice, get on the boat and ... Read More
First off I want to start by saying we were on the cruise that got returned to port a day early, were aloud off at Haiti, but were not aloud off at Jamaica and Cozumel. Started out as a smooth boarding process, nice, get on the boat and our rooms are no where near our family as they were suppose to be in fact they arent even in the ballpark of close. But 2nd day we tries to make the best of a bad situation because I was suppose to have a room next to my parents so when our kids were asleep my husband and I might be able to check out the night life of the cruise. We get off at our first port Haiti which was beautiful I'd never been there before, had lunch had drinks it was a great time, get back on the ship and everything does a 180. Nero Virus. My son who was upstairs in the kids section got closed because kids were throwing up on everything, they closed the free play area so our 1 year old really didnt have anywhere to play other than on the floor which everyone was throwing up on. That night my husband and I also unfortunately got sick. Tried to give her to my mom who was not sick but my father , and grandmother were sick and they had not place for people who werent sick to go to sleep. Then our son got sick who is 5. So we had to stay in with him till he had clearance to go out of the room . Then our 1 year old got sick. We didnt even get to come out of the room to experience anything on the ship. Royal Caribbeans daycare after our son was cleared gave our sons Nike jacket to some other kid. Then on top of everything else mixed up the quarantine that was suppose to be on my daughter and put in on my sail and sign card, they would not let me off the ship with my kids and my family and I had all the medicine for her. From start to finish just a horrible experience. By the time you started feeling better someone else in your party started feeling terrible getting sick all over the place. Pick a place, fly to it. Go all inclusive and say yourself the wasted vacation days that you wont get back. Read Less
Sail Date January 2019
I don't usually write reviews, but I feel I have the duty to do so as a public service announcement before you spend your hard earned money and coveted vacation time. We are a family of four with teenaged children. We are both ... Read More
I don't usually write reviews, but I feel I have the duty to do so as a public service announcement before you spend your hard earned money and coveted vacation time. We are a family of four with teenaged children. We are both healthcare professionals and have extensively travelled all over the world. This was our 7th cruise, third with RCCL. Here is the review of the ill-fated Jan 6th cruise: First impression of the ship: It was dirty. This being our 7th cruise- first thing my children noticed was that nobody asked us to sanitize our hands entering the ship. A few steps in the ship, the glass counter on the watch display case in the center of the ship had so many fingerprints on- it looked like it hadn't been cleaned for days. I cannot remember seeing a display case with so many fingerprints anytime and anywhere in my life. In the room, the carpet was dirty and under the bed was a thick layer of dust. The bedding had an odour that wasn’t from a detergent. We both felt it smelt like a man who slept in the bed before. The sheets were obviously fresh, so we think it could have been coming from the duvet. Dining: Windjammer: Again the first few days, sanitary conditions lacking. Typical cruise ship cafeteria style with limited opening hours. Only went there for breakfasts and 2 lunches. Windjammer supposedly closes at 11 for breakfast. At 10:48, the supervisor comes around and barks aggressively “interrupt, interrupt, interrupt” over my head- as the guy on the other side of the counter was handing over a slice of toast to me. The guys then dutifully and frantically start putting away the trays and literally pulling the food right from under your hand. Similarly, they start closing the sliding doors to the cafeteria as though a vault is closing. Dining hall: the food served in the main dining hall in the evening is at best mediocre. Essentially the same menu is served every night with the exception of the lobster night. I think this is done to encourage people to try the specialty restaurants, as they get sick of getting the same awful food night after night. Unfortunately, RCCL doesn’t realize people will stop coming to your cruises after you push the boundaries of mediocre too far. Dear RCCL: If we paid thousands of dollars on the flight, hotels, transfers, and cruise ship, we can afford a slice of bread to feed ourselves. We are not a charity case where you think you can pull away a slice of bread at 10:48! And your cafeteria operation is not space shuttle take off- where you must “interrupt” with such panic due to a malfunction! Furthermore, your crappy cafeteria food is not a precious vault where you have to close it with such vengeance to passengers who paid pretty penny for this vacation! It is offensive. Labadee, the first and only port the ship stopped at: The private RCCL beach property---We rented a pricy cabana at the far end of the property, which was nice. The food is served in an open pergola- some chicken was BBQ’d on site, and some food was brought in from the ship. The major problem with this port, however, was the flies. There were literally thousands of flies on the food as it was being served. There is an open washroom area next to the food pergola and the flies are in both places. In all our extensive travels all over the world, I do not recall ever seeing this many flies on food being served ever! Unfortunately there is no other area to eat on this private property and so you either eat the food with flies or starve your children all day or you leave your pricy cabana and return to the ship. Dear RCCL: Do you know that flies are a major vector of infection spread? And do you know having flies that circulate between the toilets and the eating area next to it can spread gastrointestinal bugs and more? If you do, why do you keep serving the only food available under these conditions? If you can’t run a food-safe operation in Labadee, why don’t you allow people to take pre-packaged food off the ship instead? Or serve people brown-bagged lunch from the ship? The Norovirus outbreak: Needless to say, and not to our surprise, the next day after Labadee, we find a young child vomiting in the staircase as we were going up for breakfast. Suddenly, the staff was insisting on hand sanitizers. The communication was limited. The information given to us was not factual. The number of guests on board on the first letter sent to our stateroom was quoted as 9000 (it said 2% of 9000 people on board are sick)- However, it is my understanding the ship cannot have 9000 passengers even at full capacity. We were told on embarkation the cruise was not full and there were around 5400 on board. Their last announcement said 480 passengers were sick- but on the last day, judging from the sheer number of yellow stickers on quarantined rooms, I hardly doubt the reported number of 480 passengers was correct! The absolute worse: The ship crew was sent into absolute frenzy with RCCL version of “cleaning” which was beyond ridicules and, as a health care professional, I know it is ineffective. An army of workers with a bucket of dirty water and some kind of cleaning solution was sent around the ship to “clean” every surface. However, this crew obviously had no training on cleaning essentials. Watching the dirty water in the buckets being indiscriminately smudged on the rails, garbage cans, tables, mirror in the elevator, walls was truly repulsive. Water was dripping from the rails everywhere. One guy was assigned to our hallway to wipe all our stateroom handles- so he walked on the hallway with his rag and bucket every five minutes just pouring the dirty water and his dirty rag from one end of the hallway to next--- essentially transferring all the germ from one stateroom to next. Our next-door staterooms both had the virus- so they basically transferred their gems on their handle to our handle! Every time we needed to get in the room, the door handle was dripping wet with sticky fluid (which is the perfect medium for transferring infections). All the railing on the ship were sticky so bad that my elbow got stuck when I inadvertently leaned on one on the 15th floor. The garbage can tops, the railing, and the elevator buttons were cleaned with same rag and water. And then the same rag was used on the walls and mirrors of the elevators! This is how NOT to clean! The army of fluorescent yellow vest wearing crew with a dirty bucket and rag on hand without a clue or care as to what they were doing- in addition to another army pushing hand sanitizers every few seconds- gave an impression of 1- nobody knew what they were doing 2- we were institutionalized/ under captivity. Dear RCCL: I urge you to ask experts in infection control to teach you how to clean properly. Better yet, at no cost to you, watch a YouTube video on proper cleaning techniques and teach your crew. Have you ever been to a hospital where water was dripping from every surface? Does that even seem logical way of cleaning? Your so-called cleaning was deplorable, unprofessional, ineffective and contributed to your outbreak! Read Less
Sail Date January 2019
Norovirus hit the ship and got 7 of the 10 traveling with so sick, including a 1 year old and a 5 year old. The crew was doing what they could, it just wasn't enough. They gave everyone free movies and free room service, restricted to ... Read More
Norovirus hit the ship and got 7 of the 10 traveling with so sick, including a 1 year old and a 5 year old. The crew was doing what they could, it just wasn't enough. They gave everyone free movies and free room service, restricted to what the medical staff said they could eat. Room service was just overwhelmed. Our rooms were on the same level but not near each other. I walked on average 11 miles a day between getting food, gingerale, trying to pretend I dont speak English and smuggle crackers out of the Windjammer cafe. I only did that because room service was taking so long. They wouldn't let you take food from the buffet but did let you take it from the wipeout cafe, but they didn't have crackers. They did say they will be refunding the entire trip which is nice but we were celebrating several things on that cruise and those things were all ruined. It's an experience I will not soon forget and I doubt we'll be cruising again. John and Lloyd at table 714 were great for the few nights some our group made it to the dining room. The ship is simply too large. We made it to Haiti and had a great time on the zipline. The vendors there were too aggressive. I think if R.C. said to them back off and people will buy more it still wouldn't help. When we got back on the ship the 1st of our 7 got sick. We didnt think anything of it and the next morning there was a paper attached to our door saying 2% of people on board were ill and of anyone was experiencing symptoms to call medical. My husband called and was told it would be 3 hours before the nurse could get there. It was 7 hours. They wanted him to give them a stool sample and left cup. Happy anniversary to us. Our kids got sick later that day. Same thing with the stay in your room, etc. Nurse took even longer to get to them. Later that night at a show a woman threw up into a wine glass but it was more than the wine glass could hold so it got everywhere. Another man couldn't make it to the restroom and threw up all over the area in front of the elevators. When picked up my grandson at the ocean adventure (day care) vomit was in several areas. And even though the crew was cleaning and washing everything down I never saw 1 carpet cleaner, and I saw a lot of throw up in carpeted areas. Even writing this now is making me a little sick thinking about it. I also saw a little girl cut her elbow and get back in the pool. The staff was all over it and closed the pool down but that's how nasty people are... damn everyone else, I just want to do what I want. People were rude even before everyone was getting sick. Oh and on debarkation my 1 year old granddaughter (that got sick) was not medically cleared to leave the boat but they accidentally hooked that medical info to my daughter's sail and sign card. So they didnt let my daughter off the boat and told the rest of our party to keep moving. So it took some convincing but we said the sick baby was already off the boat. Then at customs it was clear they were not getting paid. They didnt even so much as check a bag or anything! Just "that's a passport alright, okay. Bye". Makes you feel warm and fuzzy doesn't it? Read Less
Sail Date January 2019
This was our first cruise. We went with 11 other people and were taken care of extremely well. I was impressed with how well the crew took the precautions to prevent any more passengers from getting sick. I was asked if this experience ... Read More
This was our first cruise. We went with 11 other people and were taken care of extremely well. I was impressed with how well the crew took the precautions to prevent any more passengers from getting sick. I was asked if this experience had deterred me from cruising again. This has no way going to keep me from choosing Royal Caribbean again. Our dinner Servers, Mohit and Ikemas were spectacular. We wanted for nothing! We had 2 babies and a 4 yr old with us and both of them had their fruit and milks waiting for them. Ewan stopped by each night to ask about our stay and if we needed anything. As we began the embarkation process, I couldn't believe what a "well oiled machine" this was process was. When we disembarked even with the issues on board the process was just as smooth. I will say that if you have a large group like we did, use a porter to get you to transportation. He saved us 45 minutes in line. Thanks again for the great time. Read Less
Sail Date January 2019
We sailed on the Oasis of the Seas for a Christmas cruise for the family. Embarkation was smooth. Arrived about 10:30, stood in line for 2-3 minutes, and then received our stateroom cards. We boarded with the Platinum group and headed ... Read More
We sailed on the Oasis of the Seas for a Christmas cruise for the family. Embarkation was smooth. Arrived about 10:30, stood in line for 2-3 minutes, and then received our stateroom cards. We boarded with the Platinum group and headed to make dinner reservations, show reservations, and purchase a couples thermal spa pass for two of our guests. I had made reservations for many of the shows before we left and I am glad I did. Most every show was sold out before the ship even left port. Dinner reservations were very easy to make. Just know that if you want to eat hibachi in Izumi, you need to make your reservations pretty quickly as they only have three tables. We purchased the Ultimate Dining Package during the Black Friday sale so we ate in a specialty restaurant every night except for Christmas day. Dining: Service is really hit or miss in all restaurants. Overall, the food was very good. Chops and 150 Central Park were our favorite places to eat. The hibachi at Izumi was pretty bad--mushy rice and an overly-dramatic chef. We stayed away from Windjammer because it was so crowded and the food quality was the worst we have seen on any of our 20+ cruises. Overall, the food choices on the ship are great and no one went hungry. Shows: There is no shortage of things to do on the ship. The "Cats" show wasn't our taste at all and we left after the first 15 minutes. The comedy shows were funny and the water show was entertaining despite there being no understandable story-line. Ports: We did not get off the ship at Labadee. We decided to stay on the ship and enjoy it while everyone else was gone. At Falmouth, we walked around the port shopping area. While in Cozumel, we shopped and enjoyed a lunch at Pancho's Backyard. We chose this particular cruise for the ship and not so much the ports, but we were horrified to see the RCCL will gladly charge you $50.00 if you would like to volunteer at a homeless shelter for a day in Falmouth. Corporate greed at its worst! Stateroom: We had a Central Park View Balcony and loved it. We enjoyed the view and listening to the classical music in the evening. Our cabin steward, Erickson did a great job taking care of us and we appreciated his hard work straightening our room twice a day. Spa: Two of our guests purchased the couples thermal spa package. Overall, the spa was filthy and too small for the number of people using the spa. The private area for the mud treatment and whirlpools was very dirty as well and the spa staff were very unorganized. They would not purchase this again. Issues: We purchased a Refreshment Drink Package for my husband which has always included Evian water. This was a real problem this cruise. The only water most bars had to give to package holders was plain drinking water. When we asked Guest Services about this, they explained that every bar should have the Evian and asked which bars we had visited for water. This kept happening and when we asked again, they said that the package did not include Evian water. Something was up with the whole deal. We did stop make an unscheduled stop in Nassau early on the second day and we wondered if they might have stopped for supplies. The soda from the freestyle machines and in the restaurants was awful! We will not purchase another drink package. I realize that people do not go on cruises to watch T.V. but the programming available on this ship is AWFUL! The only saving grace was that there were some free movies in the on-demand movie options. The free movie options disappeared after the third day of the cruise. When one of the people in our party asked about the free movies, she was told that there was a technical problem and they had someone fixing the problem and everything would be restored soon. When I called later, I was told that there actually are no free movies in the on-demand offerings and that the free movies that were there the first few days was a mistake. They need to get their stories straight. This has happened to us on two other RCCL sailings. My theory is they offer them for a few days with the hope that you will purchase a movie when the free offerings disappear. Overall, we had a great time. The ship is huge yet we never felt it was crowded thanks to a good layout by the ship's designers. The ship and its furnishings are definitely showing some wear and tear, but it is a great ship with activities for of all ages. My best advice would be make your show reservations early, stay away from the spa, and download some movies or shows to your iPad for late-night viewing in your cabin. Read Less
Sail Date December 2018
This was our fourth Royal Caribbean ship but probably my 12 th cruise. I had low expectations after reading prior reviews and dealing with the cruise planner people via telephone. However once on the ship we were really pleasantly ... Read More
This was our fourth Royal Caribbean ship but probably my 12 th cruise. I had low expectations after reading prior reviews and dealing with the cruise planner people via telephone. However once on the ship we were really pleasantly surprised. Let me start by saying that a week prior to the cruise we were able to change from the 8 o’clock seating to my time dining However this information was never conveyed to the dining staff a nightly we had issues getting our table After a lot of aggravation most nights we were able to secure a table in the main dining room with a fantastic Duo of servers. The The food in the main dining room and at the other free venues was much better than previous Royal Caribbean cruises in fact it was some of the best cruise food we’ve ever had Another glitch we had was we had made a reservation when we got on board at chops but because we enjoyed our main dining room servers so much we canceled the reservation two days ahead of time however Royal Caribbean even though they took it off of our cruise planner still charged us for the dinner and it took three tries to get it off of our bill A disappointment on the ship was the gym There was plenty of equipment that much of the equipment did not work well and there was never any staff to Fine to assist with it The ship was clean and well kept with plenty of staff We had a balcony room on the Central Park level we did notice that only she would be out that’s worked and that was frustrating There are also very few amenities in those rooms I see only thing that was provided was soap and shampoo conditioner in the shower it was the bare essentials We did not partake in any of the ships tours as we have been to those ports before Laboratory Laberdee was our favorite stop by please be advise that the tender does not run to get you back to the ship and no one tells you this when you take the tender in the morning We always found plenty of deck chairs so there was no issue to reserve seats extra early even during a full Christmas cruise we always found plenty of deck chairs so there was no issue to reserve seats extra early even during a full Christmas Cruise. Even though the ship was a full capacity we never felt the fullness of the ship and often found quiet places Something the staff could do better is enforcing the no children role in the solarium hot tub‘s and the Gym. Which it to a private tour in Cozumel through Viator. Chocolate, tequila and tacos at Discover Mexico. This was excellent. The shows were great But we did leave Cats midway. It was quite long I’m not really uplifting The diving and the eyeshadow were wonderful as well as the comedians on board Finally we all had facials or massages at the spa and truly enjoyed them however the pressure to upsell it’s quite evident Read Less
Sail Date December 2018
We recently returned from our Christmas cruise on the Oasis. Overall the cruise was enjoyable, relaxing and good time, there was just something missing and can't quite put my finger on it. We sailed as a family of 4, (Mid 40s and kids ... Read More
We recently returned from our Christmas cruise on the Oasis. Overall the cruise was enjoyable, relaxing and good time, there was just something missing and can't quite put my finger on it. We sailed as a family of 4, (Mid 40s and kids 19/17) and while there was ample food, entertainment and christmas decor, overall I was expecting a little more for a Christmas cruise. We dined in the Main Dining room 6 of the 7 nights and food was acceptabel but not outstanding and after cruising on smaller Royal ships, found the food better on the small ships. Perhaps due to the large number of guests the quality goes down. Can't comment on the speciality dining. Enjoyed the entertainment for the most part, but found Cats a disappointment. The Aqua show was great as were the comedians and entertainers. As for our kids, they found they were caught in an age gap between kids and adults and really found very little that engaged them at this age, even on a large ship. They weren't bored but nothing specifically was set up for this demographic. We were also part of a larger group (19 total) and saw many other large family groups and being a holiday cruise this makes sense, but with this I experienced less socializing between groups as everyone seemed focused on their family or groups. Again this was different on the small ships and summer time of the year. Overall the ship is lovely, crew were great and wouldn't hesitate to travel on the oasis again, there was just something missing. Read Less
Sail Date December 2018
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda ... Read More
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda machines, ice cream machines, and (most annoyingly) elevators (all the time). We chose this cruise because it was a 'DreamWorks' cruise. We thought it would be like Disney with characters going around. Not so much. In fact, hardly at all. Over 7 days, we saw 4 characters. There were long lines for photos with the crew yelling at people to "get in line!" Not so much for the ambiance. For the kids - our children hated their child center on the 14th floor. Our 9-year old described activities more appropriate for 5 or 6-year-olds and requested to not return after 1 visit. Our 7 year old only went there twice and then didn't want to return. Total disappointment. The staff kept them in 1 room running around playing games for hours. It was like a big kid pre-school. The staff seemed totally totally disinterested. Our child literally said, "I hate this place" right in front of them and they didn't even acknowledge or ask the child why. The housekeeper constantly pressed us on our schedule for the day. We would tell her that we were not sure but we would leave the sign out when were we gone. She seemed annoyed and it became very uncomfortable after several days. We really love to hit the spa (steam rooms, etc.) on the ship. These were tiny rooms. Again, unless you hit the rooms on off-hours, they were very crowded. The staff, who had to open the thermal rooms, often seemed annoyed by having to do their job. The showers were cold and there was no privacy for changing. It was terrible. Did we mention that everything was very crowded? The pools on deck 15 are tiny and filled to capacity except on excursion days. The pools were falling apart. The hot tubs in the family areas were always packed. The ice cream machines were messy and not kept up. You can sign up for various drink packages but the soda machines are not plentiful on the ship. (Floor 5, 15, & 16). They were often out of order, no ice, and the drinks tasted like watered down soda water. You can ask at various bars for soda but the bartenders often seemed annoyed. Overall, not good. Dining - The food was quite good on the first day. However, as the cruise progressed, it became clear that the cooks were recycling left-overs and just changing the food a little bit to make a different dish. Needless to say, it got stale and gross pretty quick. The main restaurant poses as a fine dining establishment. Yet, they blare announcements, loud music, and have the audience "give it up!" for the entire cook/wait staff every night - they would go on and on for 10 or 15 minutes per interruption. We were interrupted during multiple conversations with the family. It totally interrupted nice meals and is very disruptive. Lines and crowding - please be advised that you should make reservations for most things on the cruise well in advance. Expect to stand in line and wait a lot. Again, the boat is bigger but the amenities are really not. The cruise as a whole is constantly trying to get you to spend more money. The experience felt like one upsell after another. The customer service was poor. We felt like they just wanted to process us to get to the next customer. Many seemed nice but quite a few were annoyed at having to help us. Finally, getting off this cruise is hell. Everyone is thrown into a huge warehouse and we had to all be processed through customs. It was so disorganized and stressful. Terrible, terrible experience. We were told that our 'disembark time' was 10:45 AM, then the room attendant told us (that morning) that we were supposed to have been out by 9:00 AM. There was nothing in the documentation saying that!! If you like spending your vacation at a hugely overcrowded, sticky, broken mall, then this cruise is for you. Read Less
Sail Date December 2018
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always ... Read More
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always something to do and we were never bored. I had read the reviews about the ship being old and showing its age, Not true. It was not brand new but was well maintained and clean. The staff were all professional and we never had a issue. We stayed in a junior suite and it was much more comfortable then we were used to. Only issue we had was we were not able to have dinner in the Coastal Kitchen that suite guest could use. By the time we tried to get in it was already reserved for the cruise. Not a big deal the main dinning room was great. The entertainment on the ship was top rate. Cats was excellent and the diving show is something not to miss. I read lots of negative reviews of this ship and I don't see what people are complaining about. I work in a service industry and know hard it is to please some people and RCCL are great. No matter what you do some people will not be happy. I recommend this cruise for everyone. Read Less
Sail Date December 2018
My parents gifted us this cruise for Christmas, and we had a great time! We stayed in a 2 bedroom Grand Suite (sky class) room 10244. My husband and I shared the smaller room with our 7 month old son, my brother slept on the futon-type ... Read More
My parents gifted us this cruise for Christmas, and we had a great time! We stayed in a 2 bedroom Grand Suite (sky class) room 10244. My husband and I shared the smaller room with our 7 month old son, my brother slept on the futon-type couch in the living room area, and my parents stayed in the larger bedroom. We were all comfortable, especially since we usually stay in inside cabins and are used to the tighter sleeping accomodations. I will focus on the baby aspect of this cruise, since I had trouble finding much information on cruising with a baby when I was preparing for this trip. Overall, I think it went very well, but we have a pretty chill baby. First off, we preordered baby food, diapers, wipes, and bottled water for formula. None of the items I ordered matched the pictures on the website, except for the water. The diapers pictured are Huggies Snug and Dry, which is what I have been using for overnight diapers since my son is still too small for the smallest size of true overnight diapers. However, what we got was Huggies Little Snugglers (36 count size 2). The baby food pictured was Geber Organic stage 2. We received regular Geber, stage 1 (which is half the size) - 2 squash, 3 sweet potatoes, 2 carrots, and 2 prunes. The wipes we received were not baby wipes, but Cotonelle wipes (like the kind adults can use too). We ordered the 12 pack case of 1 liter Evian bottles, and that was as pictured/advertised. All items were in our stateroom on arrival. The pack n play provided was clean and adequate, although they do not provide fitted sheets for it, so bring your own. It fit (snugly) between our bed and the wall. We used the pull down bunk beds to store our clothes (still in our packing cubes from the suit case). We brought a small swing for our son, since he still takes naps in the swing and it was a necessity. It fit, unassembled, in our large hard sided suitcase. It is the Fisher Price take along swing and seat. Take extra batteries and screwdriver to reassemble if you bring the swing. Instead of using burp cloths, we opted to ask for extra wash cloths and use those while on the boat. Worked great! We brought the OXO tot on the go travel drying rack for drying bottles and it fit perfectly at the end of the bathroom counter. Also a full size bottle of babyganics dish soap. For dirty diapers, since we didn't have our diaper genie, we used the diaper baggies that come on a roll, to cut down on smell between room cleanings. Since we were in a suite, we had access to a tub for bath time, which worked fine. For the stroller, we opted for a car seat/stroller caddy combo. We brought our Chicco KeyFit30 car seat, which we brought on the plane since we bought him a seat, and also used in the rental car to the ship. We used the Chicco Caddy stroller that the car seat snaps onto, and it worked great. The handles fold down, which is convenient on the elevators of the ship to make extra room. We did also bring our Lillebaby all seasons carrier to wear our baby during the drill on the first day, since you can't use the elevators. We used it during the dive show at the Aqua Theater as well when we had to stand the whole time, since we got there too late for a seat. Our son is still too small for the high chairs provided on the ship, so after trying it out for one dinner, we opted to bring the car seat/stoller combo into the dining room at dinner, fold the handles down, and pull it up to the table. It took up no more room than a chair. When it was time to feed him, we took turns holding him on our lap. We were never offered any pureed food for my son in the Main Dining Room or Coastal Kitchen, but did not ask either. I think if we really wanted/needed it, it could be done according to other reviews I read. One thing to note, if you are in a suite, you have access to the suite deck at the pool. However, there is no elevator that goes to that deck, so we couldn't easily bring our baby up there in the stroller. Other items that came in handy: stroller fan for days in port, baggies for putting ice in for keeping bottles cold, OXO travel spoon with carrying case, wipeable bibs, clorox wipes for cleaning surfaces/plane surfaces/toys, travel lysol to spray down pack n play/plush toys that fall on floor, noise machine, sound-only baby monitors, extra batteries for swing/fan/toys, medicine kit with OTC baby meds (tylenol, saline nose spray, gas drops, etc.) since these are not readily available anywhere. We also opted to keep the items that we knew we couldn't replace easily on the ship in a rolling suitcase that we kept with us when we boarded, instead of checking, so that there was no chance of it getting lost. We did not use the kids babysitting service, but did sign him up on the first day just in case. The suites area of the beach in Labadee had plenty of shady chairs, where we set up shop and our baby napped. Read Less
Sail Date December 2018
This was our 6th time with RCCL and the biggest ship but our balcony room was really too small for 3 of us even tough it "sleeps four"! The ship itself is excellent an dthere is plenty to do - the standad of the outdoor diving ... Read More
This was our 6th time with RCCL and the biggest ship but our balcony room was really too small for 3 of us even tough it "sleeps four"! The ship itself is excellent an dthere is plenty to do - the standad of the outdoor diving show and the indoor ice skating was superb .The comedy shows were also good but Cats was far too long and sadly most people left in the interval We did like the fact you could book the shows in adavnce or take a chance on the night . The courtyard on deck 8 is fabulous for snacks/ lunch and getting a morning coffee. All the staff were excellent and we would recommend this trip We did the usual trip on the last day which includes a transfer back to the airport but as we had done the space centre last time we did the "Air boat adventure which was very disappointing and we couldnt recommend this. Read Less
Sail Date November 2018
From a quick drop of luggage, to getting our Sea Cards, to the most wonderful Cabin Steward, Rod (Rodhel Leno-no relation), to the best waitstaff in the dining room-server and assistant-we received the best service that way passed our ... Read More
From a quick drop of luggage, to getting our Sea Cards, to the most wonderful Cabin Steward, Rod (Rodhel Leno-no relation), to the best waitstaff in the dining room-server and assistant-we received the best service that way passed our expectations. As we're on our 12th cruise and had read mixed reviews about this ship, we had our whole family (8 of us iincluding a 20 month old, we were not expecting too much. BUT.. these guys made sure we were well-fed (Son-in-law and other daughter's BF had 8 lobster tails between them. We did eat there every night, as each of us went our own ways during the day, but we gathered each night and were treated like royalty, with a smile. Cabin Steward Rod, let us do as we pleased but was on any request we had right now. We did give him some extra tips every other day, but that, to us, is the best way to insure great service. Read Less
Sail Date October 2018
We chose this cruise because it sailed from Port Canaveral (only 1 1/4 hours from home) and its ports(Western Caribbean). We took our two adult children for a getaway without Grandkids for a relaxing time. The ship was in good shape ... Read More
We chose this cruise because it sailed from Port Canaveral (only 1 1/4 hours from home) and its ports(Western Caribbean). We took our two adult children for a getaway without Grandkids for a relaxing time. The ship was in good shape and our balcony rooms had ample space and storage. The service in the dining rooms was exceptional, some of the best we have ever had in the 25+ cruises we have done, and we have cruised with RCL, NCL, Princess, Carnival, and Celebrity. Our daughter practices a plant based Vegan diet and the service staff was more than accommodating to her dietary needs. We ate mainly in the American Icon Grill since we had My time dining. The wait staff always asked if we had any shows to attend in case there was a time crunch. Again they were very attentive to all of our needs and they went above and beyond to make sure we were satisfied We also ate at 150 Central Park, which we believe is one of the finest Specialty restaurants available at sea. Again the service was exceptional and the head chef personally served our Daughter her Vegan meals which she was very impressed with!! The entertainment on the ship was ok . The comedians were good (all adult shows), the ice show was very good as well as the knock off game shows. The production of Cats while it may be for some people for us it was a bit of a sleeper! The singing and dancing were good but the story leaves a little bit to be desired and apparently we weren't the only ones that felt this way since half the audience didn't return after the intermission. The ports were good, although in Falmouth Jamaica the Adventure River tubing offered through the ship which we did was a little disorganized and the quality of the tubes was poor. Playa Mia in Cozumel is a very good deal, but I would recommend just getting the basic package and not the all inclusive since their pricing for food and beverages ($12 dollar beer buckets) is very reasonable. All in all this ship allows for great Family fun !! Read Less
Sail Date October 2018
We booked this as a very last minute cruise for myself, husband and 2 kids. We found an amazing last minute fare and couldn't pass it up. We are gold on Carnival. This was our first time on another cruise line and we were so ... Read More
We booked this as a very last minute cruise for myself, husband and 2 kids. We found an amazing last minute fare and couldn't pass it up. We are gold on Carnival. This was our first time on another cruise line and we were so excited to check out the Oasis. The ship itself did not disappoint! It is beautiful! And the layout was great. It very rarely felt crowded at all. The "neighborhood" concept it has really helped keep the crowds spread out enough so that even though there were over 6500 passengers, it never felt that way. I knocked points off though because we felt like the ship was lacking in activities. Yes there was pleanty to do, but it did not have the same planned activities we were used to. The daily cruise plan included lots of seminars and the like for ththe purpose of selling you things. We did participate in the scavenger hunt which was fun. I only ever saw the cruise director during his morning "rant" on the TV. I found him to be whiney and not at all entertaining as we've grown to expect from cruise directors. There were several shows on board. We watched the dive show and frozen in time. We found both to be a bit more "interpretive" than we typically enjoy and were bored by both. We had reservations for Come Fly with me, unfortunately it was canceled due to injury by the only crew member who could operate the set. They had a magician and comedian come out as an alternative. We did enjoy this show much more than the others. I think we were most disappointed with the food. The selections in the main dining room were fantastic! But the options in the Buffett and other free eateries throughout the ship were limited and we found ourself bored of the same things day in and out for breakfast and lunch. This is the first cruise in years we have come home without gaining a pound (or 5!) So maybe the lack of enticing food options was a plus afterall ;) We did not try any of the specialty restaurants other than Johnny Rockets (which was fantastic!) We were traveling with a baby and a 4 year old so specialty dining wasn't a very feasible option for us. Plus we prefer to keep costs down so we can cruise again sooner. The cupcakes from the Ice cream shop were the exact same as available free in the buffet and cafe's. Only they had more frosting and cost $2.50. The chocolate frosting and lemon frostings on both of the ones we tried was a cream cheese. It was an odd combo and completely un appetizing. The milkshakes were better at Johnny Rockets, and included with your meal for just a couple dollars more than just a milkshake from Cups and Scoops. Our 4 year old really enjoyed the kids club! We could barely keep him out of it. He wanted to spend every minute it was open there. And he would hide from us at pickup. Everyone involved was amazing! They would even address my son outside of camp by name when we would run into any of them throughout the ship. My 1 year old didn't use daycare. But it was an option. She did love the carasoul and playground on the boardwalk. The crew was always friendly and warm anytime we encountered them. However our room steward did the bare minimum. Our traveling companions got towel animals nightly (they had no children) and we only got one. We had to ask for clean sheets. My son had gotten toothpaste on them in the morning. He was on the sofa bed so it had to be made and broken down daily. There is no way the steward missed the mess. We came back from dinner to find the same dirty sheets smeared with blue toothpaste. The next morning I asked him to change the sheets because there was toothpaste on them. He smiled and said "oh yes! I wondered what got on them." All in all, we enjoyed the ship and main dining food. Plus the kids club. But unless we come across a too good to pass up deal we will not be choosing Royal Caribbean again. Read Less
Sail Date September 2018
We chose this ship because of the size, the amenities, the live entertainment and cost. We found the ship to be somewhat crowded but not where you couldn't move. The buffet lines for breakfast and lunch were somewhat long but ... Read More
We chose this ship because of the size, the amenities, the live entertainment and cost. We found the ship to be somewhat crowded but not where you couldn't move. The buffet lines for breakfast and lunch were somewhat long but nothing more than 5 minute wait. There were 6,400 passengers and approx 2,000 crew. We had my-time dining which worked out fine. We just told them we wanted 7:30 everyday and they gave us the same table and same waiter for the entire week. My time is not bad at all, in fact you can tell them what time you wanted. Our waiter, Franky, table 232 deck 3 was great. Went out of his way to make your culinary experience great. We found the food to be above average. We did eat in Giovanni's specialty restaurant because I wanted to taste the octopus. I had it as an appetizer and I can tell you it was as tough as a shoe sole. The room was very loud and honestly, I'll probably never go back. We'll go back to Chops instead. Getting on, if you are not diamond or diamond plus may be time consuming. We are D+ so it only took us 10 minutes. Now getting off the ship is another story. The line for customs os very long and relatively slow. Expect 20-30 minutes to get through. Read Less
Sail Date September 2018
First time traveling on RCI as an adult and the experience was great as expected. Oasis of the Seas is a beautiful ship in very good condition with tons of activities and stuff to do. We were two couples in the mid 20's without ... Read More
First time traveling on RCI as an adult and the experience was great as expected. Oasis of the Seas is a beautiful ship in very good condition with tons of activities and stuff to do. We were two couples in the mid 20's without kids. I selected this ship because the last cruise was on Carnival Fantasy in 2015 and the experience wasn't great. I wanted to show my wife why I enjoyed cruising with RCI as a kid and was able to convince her on taking this one. The price wasn't expensive, and the itinerary was good as we would visit 3 new places. Embarkation and disembarkation were easy just very long line to pass through security/customs, but it moved quick. It took us around 30 minutes to get in/out of the ship. First day My first impression as I boarded the cruise was a little disappointed. Crew member weren’t giving a warm welcome and elevators were a mess. This elevator thing was a problem throughout the week. Most times they were very crowded and waiting times were like up to 5 minutes. Even more for people in wheelchairs. I read in previous reviews that crew members were pushing to sell drink packages, but we didn’t experience that at all. Maybe once or twice during the first day. I pre-purchased the First Night Done Right but didn’t know what to do. Most crewmembers had no idea on what to do and once they told I needed to make a reservation at Giovanni’s or Chops Grill it took like 20 min on the phone to be able to get it. We picked Giovanni’s and it was the best dinner of the whole week. I highly recommend the restaurant and it is totally worth it. After dinner we went to see Cats and it was quite boring to be honest. Show was canceled at intermission because wasn’t safe for the performants given that the ship was constantly rocking. Labadee First visit to Labadee was very positive. Lots of sunshine but also enough shade. We just enjoyed relaxing by the beach. Beach we picked was quite rocky that even with water shoes made it annoying. Food options were very limited and local vendors were quite irritating but only if you approach them. Falmouth Port is big and quite nice with many things to do around and shop. Excursion, not so much. One of the worst excursions we have had. Ocho Rios highlights and Rum Tasting. Total rip-off and complete monopoly by the tour operators. Tour guide couldn’t care less, and she was not knowledgeable and clearly guessing answers to basic questions. Cozumel Today started very early. We had to be at the meeting place at 6:45 am and the Windjammer opened at 6:30am. RCI should open the buffet earlier. People don’t want to eat breakfast in 5 minutes to then get into a boat. This might be the reason why there were so many people throwing up during the boat ride to Playa del Carmen. Visiting Chichen Itza took the whole day. Over 7hours siting in a bus or ferry. Actual time spent at location a little over 1 hour, which wasn’t enough to cover the whole attraction. Time allowed for shopping was about 10 minutes. Vendors are very aggressive and persistent. Actual tour guide was very good and knowledgeable. By the time we got back to Cozumel, it was almost boarding time so minimal opportunities to shop or eat. Entertainment was great. We barely had free time. There was always something to do. Most shows were awing or funny. Food was great and many places that we didn’t have the chance to try given so many places. Although for the most part there were long queues. I can keep going in describing the ship but overall it was a great experience and highly recommended. I’m not a seasoned cruise traveler (this is #4 is 15 years) but can’t wait to go again and it will be difficult to try a new cruise line since RCI is always reliable. Read Less
Sail Date September 2018
We chose this sailing as a (cheap) way to get my family, my parents, and my in-laws all on one boat. It was my parents first time on a cruise ship. We started planning it in October of 2017 and that's when the problems with customer ... Read More
We chose this sailing as a (cheap) way to get my family, my parents, and my in-laws all on one boat. It was my parents first time on a cruise ship. We started planning it in October of 2017 and that's when the problems with customer service started. Pre-Boarding My father has a hard time sleeping prone so we had called RC before we booked and asked if there were any options for him. We were told they had no problem, they could remove a bed and give him a recliner to sleep in. We were sold! We purchased the rooms for all 8 of us and continued to plan. A few weeks later we called back to set up the arrangements for him and we were told that in order to have any option for him, they would need to *rent* a chair from a third-party company and upgrade their room to an accessible room (total cost $1300+). We were devastated and hung up. Called back a third time to cancel everyone, and were told he could get a wedge for his bed for free. Fast forward, we were trying to make sure we were all going to dine together. Because we didn't purchase all three rooms in one go, it wasn't guaranteed, apparently. I had to make 5 different phone calls (and have both sets of parents call twice each) to get varying degrees of answers: "You'll have to do that when you're on the ship", "There's no way because that dining time is full", "You have to do My-Time dining, we can't accomodate groups that large unless you book them together", etc. Finally got those together. We wanted to do something special for them so I set up First Night Done Right via their online Cruise Planner. It allowed me to add the two other rooms to our reservations but wouldn't let me pay for them. I called RC customer service and was told their reservation would be held until 2 days before the sailing date and they could pay at any time. My mother went to pay for it and it wasn't on her reservation. I guess there's an unwritten rule that you need to pay for it within 24 hours of reserving it or it disappears. By the time we realized this, the only dining times available were after 8 pm (which is way too late for our 5 and 9 year olds). The Ship Embarkation was a breeze, although slightly frustrating that we couldn't help walk my parents (new-comers) through the process since we were ushered into the Gold members area to check in. That led to us being separated and took us a while to find them onboard (having to explain to them why just saying "we're on Deck 16 isn't descriptive enough..). Also, they apparently don't give out paper maps to the ship anymore (besides the one horizontal view on an 8 1/2x11 piece of paper which kind of shows what is generally on each level). We're finally on the ship. My husband and I had been on the Allure for our honeymoon back in 2011 so we had some comparison of what it would be like for this cruise. The Oasis was doing well, but she's definitely showing her age in some areas. It was clean, for the most part. The nice thing about this ship is there are surprisingly a lot of areas where you can find peace and quiet away from everyone else (Protip: There are a lot of neat little nooks in Central Park, especially during the day when there's no one around). There seemed to be enough elevators for everyone (unless there was a big event where a lot of people were using them at once) but the thing that got me is that apparently if you pay enough for your room, you can swipe your card at the elevator and not have to stop at any other levels except the one you want to. This makes it a pain in the butt if you're not one of "the elite". They've gone through some extensive remodeling to make sure that "they" don't need to mingle with the rest of us. They've definitely let the game room slide under their radar of cleaning. We opened up the tiny little cabinet they claimed to store the games in and there were only 5-7 jigsaw puzzles with only half the box and most of the pieces mixed together filling the bottom of the cabinet. We went over to a chess table (where all the pieces are supposed to be stored in a drawer underneath the tabletop), and found no less than 6 white king pieces, Othello pieces, more puzzle pieces, and checkers. There was not a single deck of cards to be found in the room. Dining We loved our dining staff, although poor Raul seemed way over worked. The poor man had four or five tables with at least 8 people at each. He still showed up with a smile, learned all of our names by the first night, and diligently took care of us. He'd come by with a plate of cookies for our girls every night (which they always loved in the morning). The food was okay, but I've definitely had better on other sailings. Entertainment & Activities Over the week, we saw Cats, Frozen in Time, Come Fly with Me, and Oasis of Dreams. We also went ice skating, saw the parades, and spent a lot of time in the pools. Cats was an amazing performance, although I had never seen it before so I didn't know what to expect. Half the audience walked out before intermission because the show in of itself is so abstract. Frozen in Time was phenomenal (although the service staff there lacked, I'll get there in a bit) and probably the best ice show I've seen on my three RC cruises. Come Fly with Me (acrobatics, main theater) and Oasis of Dreams (water show) were abstract as well, but the talent shown in both was absolutely spectacular. On our honeymoon, we had the chance to experience the Prohibition Event as only the second trial they ran with guests. We loved it so much we had to do it again this time around. If you're unfamiliar with it, it's a night-time (10-12) event that shuts down the jazz club. You get a special pin to wear, and they let you in the side door if you have the password. It's unlimited drinks and small bites the whole time while they're playing jazz music and trying some story-telling with a horse race (the winner gets a free bottle of bubbly). It was a lot of fun this time, but not nearly as much fun as the last time. They used probably half the time we were there to "teach" us a dance, men separately from the women. We never put it together or actually did the dance to any music. It was probably just a ploy to reduce how much we drank, in all honesty. The woman entertainment staff who was teaching us how to dance was using this obnoxious and creepy accent that made me feel like my ears were getting raped. We brought our five and nine year old daughters with us and my kids absolutely LOVED Adventure Ocean. There were times when we'd give them the option to go to the pool or spend time with us, but all they wanted to do was go back to AO. We met Aladdin (they all have kid-friendly nicknames) on day one and he was probably one of the best crew members we met that week. When we were getting back on board at Cozumel, he made it a point to yell out their names and say hi, which they absolutely adored. My youngest was actually crying after we came home, saying that she was sad she'll never get to see him again. It seemed like there wasn't nearly as much to do on this sailing as there was on our honeymoon (Allure, 2011) or our other family trip (Independence, 2016). The various bars along the promenade would all try to play their music louder than the one next to it which made walking through the promenade quite unbearable at times. We didn't even know what the Cruise Director's name was until Day 4. We had seen it on a few pamphlets but apparently that was wrong. We did, however, know the woman who was in charge of selling us things. At least 60% of the activities on board are trying to sell you something. We heard at least one announcement a day about some art auction or diamond sale going on; we heard absolutely nothing about regular free entertainment. Service After all the highs, we're back down again. As I mentioned, we saw the ice skating show, Frozen in Time. It was right after dinner so my mom went upstairs to get her and my dad's jackets so they wouldn't be too cold. We had a hard time finding her when she came back. I was waiting outside the studio, looking for her, when I turned to one of the entertainment staff who was scanning peoples cards. I asked her if she'd seen an older woman who look a bit lost, and explained I was looking for my mom who has a hard time with directions (and this was only day 2). We talked for a bit, and I turned around to go back inside. Another woman who was part of the entertainment staff looked at me and said "Ma'am, there are over 6000 guests on this ship. We don't have time to look for your drunk mother. Our shift ends when the doors close and we're not sticking around to help her". I was so shocked that someone would speak to me like that (let alone someone who worked on the ship), I didn't get her name. That was bad experience with staff #1. Bad experience #2: My husband and I had just sent the girls off to AO for the evening session and were trying to go to karaoke. The planner said it ended at 8:30. We showed up around 8:15, surprised to find the entertainment staff cleaning up the karaoke equipment (apparently because there was some football game people wanted to watch and that was more important). She looked at us, said we're too late. We were fine with that and asked her if she knew of any other fun things to do on the ship. Her reply, "Why don't you go check the Cruise Planner? That's what it's there for." Bad experience #3: After the previous two issues above, we tried to say something to the help desk about it. Backstory: they station some poor fellow out front by the lines to weed people out before you can talk to someone. There was literally no one in line and two guests at the desk with eight or so crewmembers to help. We approached him and said we'd like to talk to them about the behavior of some of the entertainment staff. We were told we couldn't make any comments about that right now and that we'd have to do so only on our survey that we'll be emailed once we're off the ship. Seriously? You can't spare 10 minutes to talk to a customer about your lousy customer service? Ports & Shore Excursions I got off at all three ports, although we didn't do any of the excursions. As I mentioned, we were mostly going on this itinerary to show my parents the boat and have them experience cruising for the first time. The ports were clean, albeit every one of them is just another bid to get you to buy something at a price 10x what it's worth. The bottom line: Would I go again? I'm honestly so fed up with their lousy customer service, I'm taking an extended break from Royal Caribbean. I've got another cruise planned for this January with Norwegian and a group cruise with friends in 2020 that will also be with Norwegian. Maybe after that, I'll consider it if RC gets their act together. Disclaimer: I have mentioned all of the above the Royal Caribbean: in my survey and on the phone with a representative. I have heard absolutely no feedback or apology from them. Read Less
Sail Date September 2018
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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