2 Helpful Votes
Sail Date: July 2019
Okay, the good news: yes, it is a cruise. Yes, there is plenty of good food. Yes, the rooms are cool, dark, and comfortable. Yes, the port logistics are pretty solid. Also, the Coastal Kitchen still very much rocks. Now, the nit-picky ... Read More
Okay, the good news: yes, it is a cruise. Yes, there is plenty of good food. Yes, the rooms are cool, dark, and comfortable. Yes, the port logistics are pretty solid. Also, the Coastal Kitchen still very much rocks. Now, the nit-picky things: - The Oasis is really starting to show her age, as most of the surfaces in guest rooms are quite warn. - The 14 floor is LOUD. You hear chairs scraping throughout the night if there is wind. You hear herds of teanagers stomping back and forth. Sleep works if you are a pretty sound sleeper. - The fitness center constantly smelled of cigarette smoke, due to bad ventilation. And now, the ugly: - The staff was much more curt than I am used to. I'm not sure if it's a European thing or not, but there was a constant tone of disdain and annoyance from everyone except from housekeeping and the waitstaff. For example, the concierge was even testy with me. And as someone who went with 2 suites, I would have expected then to actually want my business a bit more. There is of course the endless nickel and dining. But that's now in the category of "to be expected". But then there is some really lame ones -- for example, the shuttle to town in Marseille was 10 Euros per person, with your other option of staying on the boat. The transfer to the airport is very overpriced. It's a bus, and it cost us 80 Euros for the transfer. I paid in advance, because I thought my luggage would magically get to the airport in our cab. But, I carried our luggage, and rode a bus. Total rip off, since there were Taxis galore. Overall, I may do a cruise again with RC, buy not anytime soon. Read Less
4 Helpful Votes
Sail Date: July 2019
This is my 2nd time cruising with Royal Caribbean, the first time was 8 years ago. This time it was with my husband and 2 children ages 15 and 11. My sister and her family of 4 and mother and aunt joined us as well. The service is ... Read More
This is my 2nd time cruising with Royal Caribbean, the first time was 8 years ago. This time it was with my husband and 2 children ages 15 and 11. My sister and her family of 4 and mother and aunt joined us as well. The service is excellent, waitors, room attendant, guest services, entertainment staff all provide exceptional service. The food is delicious, no complaints there. However for a family of 4, it is expensive on a 7 day cruise. Every thing is extra like pop, alcoholic drinks, specialty restaurants. There is also an 18% daily gratuity expense for all the staff, which includes the behind the scenes staff. Which I understand is well deserved but if you buy something that is extra like a Starbucks coffee or an alcoholic drink at the bar, you are also charged another 18% gratuity tip and then asked if you want to add an additional tip on top of that. Yes they give you an onboard credit for each room you book, and in our case we booked 2 indoor state rooms because 1indoor stateroom is too cramped for a family of 4. An indoor stateroom is of course the cheapest price and they say it can accommodate a family of 4 but it really can't. However booking 2 indoor state rooms was cheaper than booking a slightly bigger room (with a window or a balcony). However that also means double the gratuity charges. The onshore excursions are also very expensive. Yes they provide convenience of pick up and drop off right at the ship and most likely provide excellent tour guides however for a family of 4, we could not afford the Royal Caribbean onshore excursions as the cost could run us from minimum $400 USD for half day excursions to over $2000 USD full day excursions and if you are at a different port each day, the cost of all the daily excursions add up. This is why we either went out and ventured on our own or hiring a local touring company, which I highly recommend and it will involve months of pre-planning but so worth it and affordable for a family. I have mixed emotions about cruising, the positive is that they provide excellent service and for a Mediterranean cruise, is a good way to see Europe however the negative, the cost for the cruise alone is expensive but it doesn't stop there as there is so much extra you are paying for - pop and alcoholic beverages, specialty restaurants, their onshore excursions, and plus the gratuity and additional gratuity for all the extras. Read Less
7 Helpful Votes
Sail Date: July 2019
We decided to do a month long European vacation which included a 7 day Mediterranean cruise. My wife and I and our 2 children aged 7 and 9 stayed in a grand suite with 2 bedrooms and my mother and partner in an owners suite. Having ... Read More
We decided to do a month long European vacation which included a 7 day Mediterranean cruise. My wife and I and our 2 children aged 7 and 9 stayed in a grand suite with 2 bedrooms and my mother and partner in an owners suite. Having travelled on RCI and other cruise lines many times before, I was excited as this time I was taking my kids with me. Embarkation was fine although they couldn’t find my mothers partners luggage. We had to make a fuss to find it and the staff were extremely unhelpful in this regard. The ship was about to go for a refurb so I wasn’t surprised that the rooms were quite shabby and although clean, didn’t feel it. The good was that the kids had a blast however that is not unexpected on a ship of this size as the entertainment was excellent. The service from the crew was also very good. For the ports, they should drop Marseilles as it’s really a terrible port and city. The main issue with the ports was that probably due to the size of the ship or more likely trying to make more money, you are docked miles away from everything and RCI charges exorbitant amounts for transport. As an example in Marseilles they offer transport for $20 per person but they make no mention and actually go out of their way NOT to tell you that their is a free shuttle service. Yes it’s a 20 minute walk to get it but that’s just because you are docked so far away although other ships of a similar size are docked much closer. This really ruins most ports. The bad was that RCI has become a real rip off where they are charging less for cabins but almost everything is extra and at exorbitant prices. Drinks and food are ridiculous. Averaging $3-4 for a coke and over $10 for a single shot of alcohol. It seems that RCI thinks people are to be extorted. A refreshment package was $30 per day per person for coke, sprite etc all from a soda fountain. And this was waters down. The alcohol package was an astonishing $90 per day per person. Doesn’t seem much but that’s based on their exorbitant pricing. In the real world it’s criminal and a complete rip off. Excursions are the biggest joke. $500 on average for 4 adults and 2 kids under 10 for a simple bus ride, boat ride and train ride and then back on a bus. We priced the same excursion elsewhere and it was 80% less for exactly what you got. An 8 hour excursion of which you spent 4 hours traveling and 1 hour total with a guide. They were even to cheap to cut an hour off the trip by just staying on the train so we could enjoy more time on the boat. Another crime was the food. Absolutely shocking and we had access to the suite restaurants. In the windjammer food was stale, bad cuts of meat, over cooked pasta and felt like being pushed through the worst buffet known to man. The dining hall was not better. Same food just presented better. Every time food was cold and uninspired. Tiny portions made to look like it was special but wasn’t. Same in the coastal kitchen. Also our billing was incorrect and we spent ages having bills corrected as they overcharged. I would never recommend RCI to anyone and will never travel on the oasis as it’s designed to rip off the customer and take advantage of people by offering what they call “ value “ until you get onboard and you discover you could have gone on a better class of ship and probably paid less or even the same for twice the value. Celebrity, Seabourn and even carnival were far better. Check before you go as this is a joke Read Less
1 Helpful Vote
Sail Date: July 2019
I bought 2 expensive suites for a very special trip for my family. I have cruised over 70 times in my life and can honestly say this is the worst, Boarding the ship they had my wrong room and they lost my partners bag and didn't even ... Read More
I bought 2 expensive suites for a very special trip for my family. I have cruised over 70 times in my life and can honestly say this is the worst, Boarding the ship they had my wrong room and they lost my partners bag and didn't even bother to look for it till I made a terrible Fuss. My suite was clean,. We had our own concierge, but due to the dinners and activities, they were always gone when I needed them, therefore I had to use the Guest Services . I have never in my life been spoken to so rudely, As you know as soon as you take a drink from a bar it is on your bill. However if you need a credit, it took 5 days and many hours to get the rude inefficient Guest services to attend to it. I was overcharged and when I asked for the signed receipts they could only produce 30% of them. they said their system is manual, funny but the charges are computerised. WATCH YOUR BILL. Beatrice is the only decent concierge on the ship. RCI is only interested in the money, they overcharge for everything you even have to buy ice cream and coffee I travel Crystal & Seabourn, all drinks everywhere including champagne are free Michelin chefs great shows and did not cost me more than what this 3rd rate ship did.. RCI prices for drinks are exhorbitant. they are so greedy that they even charge for water.. The staff on the ship are quite rude and only start smiling at you from the second last evening when tips are due. The pools are totally inadequate for the amount of people and dangerous as the floors are very slippery. . The excursions are awful, long bus rides as the ship being so big can only go to commercial ports which are far away from the nice places and by the time you get to the place you have so little time that it is a waste of money. The kids club is very good and the shows too. My grandkids loved the club and the shows. Bless Crystal and all who sale on her!!!!! Read Less
2 Helpful Votes
Sail Date: June 2019
Not a cruise person but choose it bc of 4 kids various ages. The ride was super smooth never a bump. Sunsets amazing and cabins were clean and bed very comfortable. There are no coffee makers which was upsetting but free room service for ... Read More
Not a cruise person but choose it bc of 4 kids various ages. The ride was super smooth never a bump. Sunsets amazing and cabins were clean and bed very comfortable. There are no coffee makers which was upsetting but free room service for breakfast ONLY. All other room service comes with a fee. The food in American Icon was good not great but what i expected on a cruise.. Not a great ship for food allergies as the gluten free options were slim. The ports were very crowded and very hot. Palma was a waste of time as we did off and on bus and it was packed and scorching hot inside and on top of the bus. We were miserable. Provence we did the petit train (you have to take a taxi to the train) to the Cathedral and it was beautiful our lunch was great and we used google translate to read the menu. For pisa we decided to take the cinque terre train to explore the 5 villages. It was so hot and exhausting for our very active and fit family but beautiful. We had a RC excursion to take us to Rome on the train which was easy and comfortable and then we had purchased a better than skip the the vatican tour. It was TOO crowded at the vatican but the tour was worth it. We hired a private car for the amalfi coast. Very expensive and several of us got very car sick. I wish I would have known about this...we never get car sick so we had no idea this would happen but the roads are very windy. The coast is beyond words...we only got to Positano and Sorrento. Read Less
1 Helpful Vote
Sail Date: June 2019
We sailed on the Oasis of the Seas on 30th June for a 7 night Med cruise, calling at Palma, Marseilles, La Spezia, Rome, and Naples. Boarding was in Barcelona and the ship is so large that it boards over two terminals. We were allocated ... Read More
We sailed on the Oasis of the Seas on 30th June for a 7 night Med cruise, calling at Palma, Marseilles, La Spezia, Rome, and Naples. Boarding was in Barcelona and the ship is so large that it boards over two terminals. We were allocated terminal C and after dropping off our cases we were on board the ship in less than 30 minutes from arriving at the terminal. Upon boarding, we were greeted with a glass of bubbly, which was a nice touch. As we were in an Aqua Suite, we headed up to the suite lounge, which is a calm oasis away from the hustle and bustle of boarding day. In the suite lounge, we were able to book a couple of shore excursions and signed up for a 3-night specialty dining package. One benefit of being in a suite is the use of the suite lounge which is open all day for snacks, drinks and table service in the Coastal Kitchen Restaurant which is incorporated into the lounge. We ate lunch in the Coastal Kitchen, which was delicious and then headed to our Aqua Suite no 14330. This was a very nice suite with a separate lounge and dining room and a bathroom with a full-sized bathtub. The balcony was split and to be honest I would have preferred one of the lower Aqua Suits with a wrap-around balcony. We did have some issues with a leak in our cabin, but the housekeeping and maintenance teams sorted that out very professionally. During the week the temperatures were very high, mainly around 30 degrees so it was quite tiring to walk anywhere off the ship. We stayed on board during the first two ports and enjoyed the ship. There is so much to see and do onboard, one review would not do it justice. Day 3 we took a tour which involved taking a ferry to a very picturesque island, the ferry took around half an hour to cross the bay but the walk from the ship to the ferry took longer, not an excursion for anyone with any walking difficulties. Next day we did an olive tasting tour, this I would highly recommend. A beautiful scenic drive through Tuscany and a visit to a farmhouse once owned by the brother of Napoleon, which today is an olive farm. At the last port of call, Naples, we walked off and not far from the port found a really nice restaurant and ate authentic Napali Pizza, just 4 Euro each for a large pizza. Whilst onboard there is so much entertainment going on, from Aqua SHows, Ice SHows, West End Style Theatre Shows, comedians and musicians as wella s Karaoke for those who like to entertain themselves. There are seven neighborhoods onboard the Oasis but we really liked Central Park and The Boardwalk. There is a vast choice of where to eat on board. You have of course Coastal Kitchen for Suite guests and the Windjammer buffet-style Restaurant, then for snacks, you have the Boardwalk Hot Dog Stand, Sorrentos Pizzaria, The Park Cafe and for Tapas you have Vintages Wine Bar. For dinner, you can choose the main dining room or plump for a specialty restaurant. You can choose from Izumi Japanese, Sabor Mexican, Choppes Grill Steakhouse, Giovanni's Table Italian or our favorite the 150 Central Park Bistro. All of these come with a supplement, but if you purchase a dining package you can get a good discount on the cover charges. I would have to say that the food on this cruise was about the best we have experienced on a cruise ship and the staff and service from every member of staff without exception was fantastic. We had the opportunity to meet the Captain and The Hotel Director and the ship, crew, food, and facilities are a credit to them. We had an awesome cruise holiday and can't wait to get back to what I think is our new favorite ship Read Less
2 Helpful Votes
Sail Date: June 2019
Really nice, smooth sailing comfortable ship that was clean, well designed, well attended with excellent room / waiter service, two flow riders, a beautiful 8th floor central garden, rock climbing, zip line, too much entertainment for us ... Read More
Really nice, smooth sailing comfortable ship that was clean, well designed, well attended with excellent room / waiter service, two flow riders, a beautiful 8th floor central garden, rock climbing, zip line, too much entertainment for us to choose from all to outstanding sites with many options for excursions. We flew into Barcelona directly from Newark, cleared customs in Barcelona that was not as smooth as Rome last year but was reasonable (about 45 minutes) got our bags and took a flat rate cab of 39 euros from the airport to the cruise terminal. Got right on board without any hassle e.g. showed our passports, got our room cards and boarded the ship by noon. Went to lunch and got into our room when it was ready by 1 pm. Had a great first day doing zip liner and flow rider, went to first great dinner (always at Grande restaurant for dinner). Second day Mallorca island off the coast of Spain went on the Drach cave tour (really nice) - really tremendous to see. Next day went to Provences of South of France visiting St. Martin and Le Beaux after seeing luminere mine art beaming of Van Gough works. Villages of France trip was wonderful. Wife got lots of nice perfumes, we had some great cheese and wine, loved the villages that had really nice local shopping with a passionate outstanding guide. Next went to Florence on the museum tour - had lunch included on the excursion that was really good pasta (lasagna) / red wine (good table) / salad / tiramisu gelato for desert. Walked through all of Florence, saw a presentation on the quality of their gold (skipped the leather presentation for more gelato for the kids on our own), went to the museum with the highlight being the statue of David by Michelangelo (truly the best sculpture I have ever seen) - the marble just glistened! The rest of the museum we could get to was darn good too. We pretty much walked and were toured through the key central areas of Florence that was outstanding. Next we went into Rome using Royal Caribbean just for the bus in and out of Rome. We went to our favorite places in Rome to visit (favorite gelato / crepe place on Nationale), Piazza Navona, Trevi Fountain, walked all around experiencing Rome once again (such a beautiful city). Final cruise stop was one hour boat ride to Capri (where we had a traditional spinach ravioli lunch (B-) with wine (D), salad (F) and lemon cake (B) that was at best a over all solid C, then a short ride to Sorrento where we toured through -Sorrento I could go back to, never to Capri that is way over rated (Santorini in Greece is much better / similar island) followed by a short tour of Pompei. I was disappointed at Pompeii because Rome to me has similar albeit not as ancient ruins that are grander throughout the city (Coliseum, Pantheon) that were in part restored. That tour did too much and was a bit hurried because of the busy itinerary for us, but still a joy to experience. We went back to Barcelona after eating our final breakfast (all the food was very good (great at dinners) and there was so much choice with every meal that we expect on a cruise), left our week cruise to pick up a cab, go to a hotel, stay a day in Barcelona (went to Barceloneta beach and went to Sagrada Familiar Church (must see in Barcelona)) then woke up the next day, took a high speed train to Paris, stayed in a really nice quaint hotel for three nights, went to the Louvre, went up the Eiffel tower, had a grand time on our own before flying back to Newark directly from Paris. Just a fantastic vacation with everything being great with our foundation of the vacation being the cruise and most importantly the fantastic excursions in Spain, Italy and France! Read Less
2 Helpful Votes
Sail Date: May 2019
It’s a complete waste of time. The traffic is horrific. We sat in traffic for hours. Bus was hot as Hades. Basically paid for a 7 day cruise and spent a day sitting on the side of the cliff stopped for most of the day. Outrageous. We ... Read More
It’s a complete waste of time. The traffic is horrific. We sat in traffic for hours. Bus was hot as Hades. Basically paid for a 7 day cruise and spent a day sitting on the side of the cliff stopped for most of the day. Outrageous. We booked the Roman walking tour that ended with entering the Colosseum from the gladiator enterence. It was astounding. Well worth the expensive cost. The ship is wonderful, given the number of people it holds, we were expecting Disney type lines. We could not have been more wrong. The ship is huge and there is so much to do that people are spread everywhere. MAKE RESERVATIONS EARLY, as soon as you book your cruise. The Aqua Show was amazing as was the magic show - Hector is Magic. The food in the free dining is so/so. However, we are from south Louisiana and are use to awesome cooking. Chops grill is highly recommended. Read Less
7 Helpful Votes
Sail Date: May 2019
We chose this cruise based on history with RCL and the itinerary - Spain, France and Italy in one week! It was a great cruise, a little chilly since it was not that hot in late May and no real pool time aboard the ship - lots of hot tub ... Read More
We chose this cruise based on history with RCL and the itinerary - Spain, France and Italy in one week! It was a great cruise, a little chilly since it was not that hot in late May and no real pool time aboard the ship - lots of hot tub time at night after daily port stops and lots of walking! Oasis is a great ship, our first time aboard but we had been on other Oasis ships before - only disappointment was the Cats Broadway show - just not a good show for the cruise audience - loved other productions on RCL before, especially Mama Mia! Love all the activities and the food was very good. We used MyTime dining and with different port departure times each day it made it easy set our group dining time at a different time each night. Mini golf, zip line, daily trivia and flow rider were very popular activities for the five kids with us. The Harry Potter trivia game was fantastic, held by assistant Cruise Director Prince who wore his Harry Potter cloak and held the contest in the Blaze nightclub. Our favorite onboard shows were the Aqua theater show and the Fly Away show by the entertainment team- both great shows that everyone enjoyed. One complaint was that for those of us who had cruised RCCL before was that we all used the RC onboard app and had planned to rely on that heavily for onboard messaging - only to find out that while RCL has this on Allure of the Seas and other ships, it was not available on Oasis. That is a great feature to use the ship WiFi without buying the internet package to stay connected- hope RCL gets that on all ships soon! Final night we had a mix up with booking tickets for the behind the scenes tour of the ship, and the RCL staff stepped in and fixed the issue when the tour was overbooked and offered us dinner at the Italian Restaurant on the house - our best meal of the trip by far! Read Less
2 Helpful Votes
Sail Date: May 2019
This is a very nice ship and the crew is very friendly but as far as ports this cruise leaves a lot to be desired. If you like to do ship excursions then this ship will work for you. But if your like me and like to go out on your own and ... Read More
This is a very nice ship and the crew is very friendly but as far as ports this cruise leaves a lot to be desired. If you like to do ship excursions then this ship will work for you. But if your like me and like to go out on your own and explore away from the hoards of shipmates I would be warned. This ships itenerary is almost designed to force you to use thier excursions. Here is why. Marsielle, LaSpezia, and Civitevechcia have little to no transportation from the port. Marsielle had none. and RCL shuttle drop you off away from the sights. It was a $40euro taxi ride to town. in LaSpezia you must take their shuttle to the port entrance, then its either a $25 taxi and 45min walk to the train station where there is a good chance you will encounter a pick pocket. then a hour train ride to Pisa. In Civitevechcia (Rome) RCL provided 3 busses for 3000 passengers to the city center which was 20min away. (2 hour bus wait) then then drop you off to a taxis area for a $25 taxi ride to the train station. for a hour ride to Rome. RCL has designed this cruise and its time in port to discourage any freelance exploration. While the itenerary will say 12 hours in port. after disembarkation, busses, taxis, trains, and return you are lucky to get 5 hours. and if you get stuck on the extraordinarily poor Italian train system like we did it could be a expensive day. Read Less
1 Helpful Vote
Sail Date: March 2019
We are a family of 6 with our exchange student with us. Thus we needed adjoining rooms. We the kids in one and my wife and I in the other. First issue is that RC won't combine adjoining rooms into one reservation. Second issue is ... Read More
We are a family of 6 with our exchange student with us. Thus we needed adjoining rooms. We the kids in one and my wife and I in the other. First issue is that RC won't combine adjoining rooms into one reservation. Second issue is that you must have an adult in each room. This would have been easier to work thru had it been communicated when we booked our rooms last summer. They got our money but failed to inform us of these details. When we went about getting final details done a few months ago this room arrangement became a big problem that they could NOT fix on the computer. They could not move me or my wife to the other room. But without an adult in that room we could not finalize that rooms reservations. We spent hours on the phone with this issue. What a complete pain in the you know where. Another big problem was the bait and switch on an excursion. A large group of our friends were on this cruise and we had booked an excursion thru RC for a catamaran to take us to a private beach and back in St. Maarten. When we get off the ship they herded us onto a bus and trucked us to a beach. We protested to the lady that we had a catamaran trip and she looked at us like we were nuts. These two issues put a damper on our experience with RC. As far as the food goes, the main dining is equal to Carnival and Disney but not better. We paid considerably more for RC and there was not one thing that stood out and being worth the extra money. Cabin size. These were the smallest state rooms we have ever stayed in. The bathrooms are tiny. Heavy set people would probably have trouble getting in and out of the shower. The sink is 1/3 the size of a standard sink. Clothing storage. There is very very little. For a 7 day cruise they need more. There are only 3 drawers. There are 3 cubby holes in the closet and about 10 clothes hangers. Read Less
4 Helpful Votes
Sail Date: March 2019
We enjoy Oasis of the seas for our teenage children. There is so much to keep them busy. All kinds of activities all the time and with several sea days, this gives them time to enjoy everything. My boys liked hanging out at the basketball ... Read More
We enjoy Oasis of the seas for our teenage children. There is so much to keep them busy. All kinds of activities all the time and with several sea days, this gives them time to enjoy everything. My boys liked hanging out at the basketball courts and the table tennis, my girls enjoy the pool deck. They all enjoy the rock climbing, dive show and other shows, bingo, listening to the musicians and the planned activities. There are always other kids around to hang with and they really enjoyed making new friends. They also love the pizza shop, hot dog shop, ice cream cones, and eating in the main dining room. Having said that, we have cruised a LOT and this is NOT our favorite ship. It is very crowded at all times and there is a line for everything. From the snack/coffee shop, to getting a slice of pizza, be prepared to wait. It was difficult to find pool chairs on sea days, the bars got crowded and we had to wait for drinks around dinner time, bingo was absolutely ridiculous, there were so many people playing that someone got bingo after only 5 numbers were drawn which really takes any fun out of it. The service was spot on as we have come to expect with Royal Caribbean, from the state room attendant to the servers in the main dining room and the bartenders, everyone gave 5* service. I, personally, just prefer a smaller more intimate ship (without so many lines). But for a family adventure this is certainly the right ship! Read Less
5 Helpful Votes
Sail Date: March 2019
My wife and 2 kids have Celiac, and thus can not eat gluten or have any cross contamination. We heard Disney and Royal are the two lines to go on if you have that, so having already tried Disney it was time to try Royal. Royals food ... Read More
My wife and 2 kids have Celiac, and thus can not eat gluten or have any cross contamination. We heard Disney and Royal are the two lines to go on if you have that, so having already tried Disney it was time to try Royal. Royals food was MUCH better than Disney in my opinion. I do not have Celiac, so I got to try food that was specially prepared for my family, and the food that was made for the average guest. I read a lot of reviews prior to going on this ship, and saw that gluten-free chicken fingers apparently are impossible to come by. That is UNTRUE. We had it multiple nights and afternoons on the ship ( my 6 and 3 year old liked them ). Ask for Robinson, he will help you out in the general dining room. Gluten free waffles also can be done but has to be preordered. Also we got doughnuts gluten free one morning, but didn’t taste that great. We also did 2 specialty restaurants...Chops and Giovani’s . Both were excellent. Chops had the best filet I’ve ever tasted. We went into the restaurant the day before and found out what is safe for Celiac and what they could make up for us. It was a very easy going experience. My wife felt a little off towards the end of the cruise but we think it was just because of the AMOUNT of food and heavy dairy, but she didn’t get glutened. Both of my kids were good too. The entertainment and overall cruising experience was absolutely wonderful, but just wanted to write a review for all the concerned parents out there with kids that have celiac. If you cruise with Royal at least on this boat you will be fine. Read Less
1 Helpful Vote
Sail Date: March 2019
We went on Oasis of the Seas in March. It's a beautiful ship with amazing activities and entertainment. This was our tenth overall cruise (we've also been on Carnival, Celebrity, Disney, and Norwegian) and our first with Royal ... Read More
We went on Oasis of the Seas in March. It's a beautiful ship with amazing activities and entertainment. This was our tenth overall cruise (we've also been on Carnival, Celebrity, Disney, and Norwegian) and our first with Royal Caribbean. We enjoyed the cruise overall, but had a very inconsistent customer service experience and a number of issues during our cruise. PROS: -Gorgeous ship. -So many activities on board: carousel, DreamWorks characters and parade, zipline, flowrider, children's splash area, daily trivia, and much, much more. -Amazing shows. The highlights were Oasis of Dreams, Come Fly with Me, the sand artist during Frozen in Time, and the adorable glow-in-the-dark children's puppet show. -Dedicated children's TV channels, which not all cruise ships have. Made a big difference when we were in the room. -The food was the best we've experienced on a cruise. Wide variety and good quality. We didn't try the specialty restaurants. -Seamless embarkation and debarkation experiences. -My kids loved the dedicated playroom. This was a great feature not all cruise ships have. -Babysitting for younger children--even my 15 month old--so parents can enjoy a night out. -Dining: Once we were finally seated, service in the main dining room was generally excellent. Since we have young children, the dining room staff made sure we received our meals quickly, which is not often the case on other cruise lines--including Disney. One of our servers remembered our preferences after the first night and provided excellent service. -Our stateroom attendant formed a bond with our children--they were eager to see him each time we left our room. -Central Park: Very unique and beautiful feature for a cruise ship. We stayed on deck 8 and enjoyed walking through the park to get to the other end of the ship. CONS: -The buffet was always crowded, particularly during breakfast. It was very hard to navigate and find a table, especially with two young children and a stroller. -Ports: There was little communication when we arrived in port, which was surprising, given our past cruise experiences. -Housekeeping always had bags of laundry and carts in the narrow hallways, making it very difficult to navigate with a stroller in order to get to our cabin. -Communication issues: We didn't receive our Cruise Compass the first three days of the cruise and didn't get it until we complained to guest services, so we were a bit lost and missed out on some activities. (We didn't know it was formal night, didn't know we couldn't drop our daughter off at the kids club at certain times, and didn't know about DreamWorks character appearances--characters weren't listed in the app.) -Wi-Fi/App: Constantly lost our connection and had to keep on reconnecting. -Babysitting: We were unable to use babysitting we had reserved for various reasons: one of our shows was canceled, we tried dropping off our daughter at the kids club at a time that was blocked out--unbeknownst to us because we hadn't received the daily schedule (and rather than being apologetic, the staff member simply told us we should have read the daily guide, which we never received), and one time Royal Babies & Tots failed to reserve our babysitting hours--even though we confirmed in advance. When we did drop off our 15 month old the first time for babysitting services so we could enjoy the comedy show, they called us multiple times during the show, forcing my husband to completely miss it. -Shows: While the entertainment was great, you had to reserve everything in advance. Also, one of our shows (Oasis of Dreams) was canceled and rescheduled. -My time dining was difficult. There was often a long wait to make a reservation or request a table. When we finally got to the reservations desk, the dining room kept mistakenly thinking we were part of a party of 13 and made us wait while they figured it out. Once our name was finally taken, there was often still a 15-20 minute wait for a table, which is difficult with young kids. We were given different information from different people about our reservation times throughout the week, which was confusing. -Tiny, claustrophobic shower. This isn't surprising on a cruise ship, but the showers on Disney and Norwegian are better. Difficult to bathe young children in a tiny shower. -Billing: We were mistakenly charged $200 for towels we had returned. They sprang this charge on us at the last minute--I checked our bill after 10:00 pm on the last night of our cruise and didn't see this surprise charge until we received our bill the last morning. When I addressed this issue with guest services, they weren't apologetic at all, but did remove the charge. -Elevators: Elevator doors didn't stay open long enough. Once the doors opened, you had to run to get to the elevator or risked missing it, which was very difficult with a stroller. The sensors on the doors didn't work properly. My young daughter was hit with the elevator door once when exiting. Read Less
1 Helpful Vote
Sail Date: March 2019
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as ... Read More
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight. This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes. So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship. The crew was not the most personable compared to the Freedom and Voyage Class Ships. The crew seemed weathered, wore out and not very enthusiastic. I get it, these people are working around the clock nonstop day after day, dealing with all types of diversity etc. RCCL owns these issues as “IMO” RCCL is asking more from these people than RCCL “Company” can deliver. The Big Ships hold no comparison to the Freedom and Voyager Classes when it comes to customer service and one on one communications. Customer / Bar Service During our 7 Night Cruise we saw 3 Bartenders on the Pool Deck the whole week, needless to say although we received some service – Most of our drinks were self-Served at the bar. The casino was much worse where waiting for an Hour for a drink was the norm or not getting a drink at all, I actually ordered a drink from a wait staff member and ended up waiting 4 Hours (During this time I was up and down getting my own) Windjammer Nightly – No seating available, general wait time 15-20 minutes before sitting down, Lack of Workers to keep up with the Customer Demand. Dining Room Breakfast Waited 1 Hour for our breakfast – Half Cold – Half Missing and Half Wrong. To top it all off I order Eggs Benedict and the eggs were hard boiled. The Manager of the Breakfast Room told me quote “That is the way they are served” – I looked at him and said you’re kidding right? I was so dumbfounded that I just had to walk away before I said something as imprudent as he just did. Next Cruise Office Honestly – we were treated like children, we were treated like we had no idea what we were doing, One of the Employees that was helping us put a whole new meaning on the word condescending. Casino The Hostess were incredibly rude – condescending and most unprofessional we ever met, Pit Bosses? All they did the whole cruise was sit in the bull pen and talk to one another, a far cry from the Allure 3 months ago where all the pit bosses including the manager were very involved with passengers in the Casino. Bad for business IMO. With that here is what the Oasis Cruise Ship and other Big Liners are missing Customer Service Customer Care Professionalism Cruise Passenger Interaction The Basics that made them who they are With ANY company, bigger does not mean better, especially when your company relies on customer service and fun filled adventure, relax let us do it for you ect. I have a terrible feeling that RCCL and others like it are trying to race to the top with the biggest and best without any regards to what they are actually losing, In comparison to the Freedom / Vision Class Ships – We still maintain that the customer service is outstanding on the smaller ships. At least that is where we left it last we cruised with them. We will know in about a year whether that still stands but for now. Because of our status and offers we have received from RCCL we will be on board the Oasis in December 2019 – Between now and then I do plan on writing letters to corporate with the hopes that things can improve. Look me up late December as I will be sure to write another review. Note: We are not looking for anything – kickbacks etc. We are simply trying to point out that RCCL Oasis Class Ships are missing what we love about cruising – The one on one personal interaction, we do not expect anyone in any field to wait on us hand and foot – that is not the type of people we are, we don’t expect special privileges. We are just pointing out that our concern is that the seasoned cruisers can see what’s missing. We still stay loyal to Royal – just hoping they can get back to the basics. Happy / Safe Sailing Read Less
Sail Date: March 2019
My husband and I chose to purchase 'The Key' on our Spring Break cruise this past March, Since we did not want to spend the extra money on a Suite Class cabin, we chose to purchase some of the benefits that come with Suite Class ... Read More
My husband and I chose to purchase 'The Key' on our Spring Break cruise this past March, Since we did not want to spend the extra money on a Suite Class cabin, we chose to purchase some of the benefits that come with Suite Class staterooms. Priority Check in was fast, easy and we did not wait in line at all!! We walked right up to "The Key" check in desk and it was about 5 minutes of standard check in information, then we were off to the ship. Carry-On drop off. We then proceeded to the carry-on drop off area where we dropped off some items (stroller, carry-on baggage). It was labeled and brought to our stateroom. Off to lunch at Chops! (included with 'The Key') Our lunch at Chops Grill was amazingly yummy!! It also helped us avoid the chaos of the Windjammer lunch rush. The wifi that is also included with the key was high quality and one we appreciated throughout the vacation. The priority seating for all the shows was incredible and having a 4 and 6 year old helped us arrive minutes before showtime and have excellent seats. We also utilized the zip line, rock wall as well as the flowrider designated times without any wait times. Our overall impression of the key experience was amazing, and we will definitely purchase this again, Read Less
Sail Date: March 2019
Oasis is an amazing ship. There was so much to do and the service was excellent. Staff could not have been better. Sean (007) took excellent care of our cabin and was always so friendly morning, noon, and night. He called my son by his ... Read More
Oasis is an amazing ship. There was so much to do and the service was excellent. Staff could not have been better. Sean (007) took excellent care of our cabin and was always so friendly morning, noon, and night. He called my son by his name in the hallway on the first day even before meeting him! In the main dining room, Glen and Heriyanto made sure that my daughter, who is a vegetarian, always had a vegetarian entree and meal waiting for her on special order. The activities and entertainment were excellent. We were amazed that with so many cruisers, we were able to enjoy all of the activities we wanted to without having to wait very long. On other cruises we have taken, there were many activities we never even got to try because the lines were so long. I was expecting the same on such a large ship, but that never happened on Oasis. The pools and hot tubs, although somewhat crowded at times, were still quite accessible. The fitness center and the running track are superb. We were four people (two adults and two teenagers) in a standard balcony cabin! I was a bit worried after reading reviews that we would not be very comfortable. But we were fine. It was a bit crowded at bed time, but everyone had a good night sleep. And, we were not often in the room during the day anyways. Read Less
4 Helpful Votes
Sail Date: February 2019
This was our first cruise and what an experience. We just got back last night and can't stop talking about it. Kids age 15 and 18 were very impressed. Highlights were our cabin steward, Vincent. He was very friendly, making sure to ... Read More
This was our first cruise and what an experience. We just got back last night and can't stop talking about it. Kids age 15 and 18 were very impressed. Highlights were our cabin steward, Vincent. He was very friendly, making sure to introduce himself personally to each member of our family and kept our room clean 2x a day. We felt spoiled for sure. Towel animals were are pleasant surprise. Another big highlight for us was MTD in the American Icon dining room. We had the same 2 waiters, Gerald and Sukhil who made our dining experience truly the best. We sat at the same table 148 after requesting it the first night. We all agree, our dining experience made our trip. The ship was clean, crew very friendly, guest services were helpful in moving the line along. We really liked our ocean view room and would do the same next time. Ice cream machines were popular with our kids and were maned by an attendant which made the line go much quicker. The drink pkg was also worth it for us. We had beautiful days with no rain. The excursions were fabulous. Counting down to our next cruise and can't wait.. Read Less
2 Helpful Votes
Sail Date: February 2019
Our group consisted of 6 people, my wife and myself, our two adult daughters, our son-in-law and our 7-month old granddaughter. We are "loyal to Royal", having completed 14 cruises with RCCL, many of them with our daughters when ... Read More
Our group consisted of 6 people, my wife and myself, our two adult daughters, our son-in-law and our 7-month old granddaughter. We are "loyal to Royal", having completed 14 cruises with RCCL, many of them with our daughters when they were younger. This was our third experience on Oasis-class ships. Overall, we had a good time, and I think this class of ship is ideal for a group with a broad range of ages, as the various neighborhoods offer different experiences for different interests. But there were certainly opportunities for Royal to improve the experience. Booking a family group We needed three cabins for 6 people -- a couple, a single and a family of three. To my surprise, a 7-month old child counts as a full fare paying passenger, so with the single supplement for my younger daughter, we would wind up paying the equivalent of 7 passengers' fares for our group of 6 (there was no "kids sail free" deal when we booked). To get around this, we split up into three couples, with my son-in-law and granddaughter in one cabin, my two daughters next door, and my wife and I in a third cabin. Once on-board, we reconfigured the sleeping arrangements with no one from Royal being any the wiser. Seems like we should have been able to book the cruise with the room arrangements the way we wanted for the same price, but had to MacGyver the solution ourselves. Embarkation We had a mixed experience on this cruise. Our prior cruise (in November '18) was the best embarkation we'd ever had (Anthem of the Seas from Cape Liberty), so my expectations were very high that Royal had implemented the same innovations for Oasis. No such luck. Arrival at the pier was chaotic. We arrived around 11:30 a.m. by car, and the departing passengers were still in the process of picking up their luggage, so the simultaneous drop-off and pick-up activity made for a very crowded terminal. After getting through the drop-off, pier-side parking in the garage was very quick with lots of availability. Once into the terminal, the line-ups were significant. As Diamond members of the C&A society, we expected a bit of a fast track, but that didn't start until after security screening. The screening process was OK, and once we got into the Diamond line, we were processed quickly and were able to board the ship straightaway. Specialty Dining Our Travel Agent had a deal available that offered us one specialty dining experience per cabin, to be booked once we got on-board. We usually dine in the main dining room, and are always very pleased with the food and service there. But since the specialty dining was a "freebie" we decided to use it. By the time we got around to trying to book a dinner time, things were pretty well fully booked. So if you're thinking of specialty dining it's a good idea to book ahead, or if you have a deal like ours, as soon as you step on board. We booked 150 Central Park. Very nice food and attentive service, and no feeling of being rushed. The only disappointment was the "table side Caesar salad" ... true to the menu, the salad was prepared at our table side, but the dressing was already pre-made. In shoreside restaurants where we've had this, the server made the dressing from fresh ingredients right in front of us, starting with cracking eggs and whisking in the olive oil. At 150 Central Park, they might as well have brought out the bottle of Kraft dressing and poured it into the bowl. Table side Caesar salad done the Royal way is a "why bother". Overall the experience at 150 Central Park was OK, but not something I would pay extra for. As a "freebie" it's OK, but next time around I'll look at some of the other alternatives before returning to 150. Child Care The Royal "Babies and Tots" child care program is excellent! For a low fee ($6 per hour in the daytime and $8 in the evening) you can leave your child in the nursery so you can enjoy some "adult time". My daughter and s-i-l did this a few times during the week. They'd read ahead of time about the need to get in line early to book your times, so we went there directly after getting on board. It was a bit of a wait, but managed to book the times they wanted. If you plan to use this service, it's great, but be sure to plan ahead to get the times you want. Dinner time on formal nights book up very quickly. Poolside There is a special-purpose Baby Splash Pool on the pool deck, designed for babies who aren't toilet trained -- they are allowed in the pool as long as they are wearing a special swim diaper. This was great for our granddaughter, it gave her a first pool experience. Royal is one of the few lines we could find that really catered to parents of young babies, and we can't say enough positive things about this -- it allowed us to really enjoy a 3 generation holiday. Windjammer Buffet This is normally my "go to" choice for breakfast, but on this ship there is no custom omelette / fried egg station, or at least none I could find. You could get fried eggs and omelettes, but they were all pre-made and not necessarily the way you wanted them. We also had two times when there was a huge line up to get into the Windjammer, extending out the doors. We've never experienced this before. In those cases, we turned around and went to the Central Park Cafe for the meal we were looking for, and there was no line up there. Overall, our experience with the Windjammer on Oasis was disappointing. Our prior cruise on Oasis, and our cruise on Allure both had better Windjammer experiences, so hopefully Royal is aware of the problem and is working on improving it. Entertainment The main production show on Oasis is the musical CATS. Strange choice. Aside from the one big song (Memory), there's not much to this show. Many people left at intermission. And it's a frequent enough happening that the comedian in the Comedy Club (great venue) jokes about it when he says "Welcome to the Comedy Club, an intimate venue seating 60 people, which is still more than see the 2nd act of CATS". We sat through both acts, and the singing and dancing were excellent, but overall the show wasn't that entertaining -- which is what I thought of the show when I saw it 30+ years ago in Toronto. Other entertainment on the ship was excellent. The Aqua Show is a must-see. The Comedy Club is great for stand-up, and the Jazz Club had performances by some of the cast members of CATS, doing both Jazz and Broadway standards. Neighborhoods One of the real strengths of the Oasis-class ships is the "neighborhood" concept. Central Park, in the middle of deck 8, was our favorite, an area mostly used by adults. The Central Park Cafe was a good spot for a light breakfast or lunch, without the line ups of the Windjammer buffet. Vintages wine bar is there, along with a couple of the specialty restaurants. The Rising Tide bar stops in the middle of Central Park, and you can ride it down to the Promenade on deck 5. Kids are the focus of the Boardwalk, with it's hot dog stand, carousel, candy shop and Johnny Rocket's diner. We stayed away from that area mostly, as it's pretty chaotic, but if you have young kids, it's the place to be! While the ship was full of kids of all ages, we found many spots we could hang out that were relatively quiet. The Solarium, at the front of the ship on the pool deck, is an adults only retreat with lots of loungers, a restaurant and bar. Fitness There is a well equipped fitness facility on-board, and an excellent walking / running track on deck 5. The track is 666 meters long (about 725 yards), so you don't have to go around in small circles like on most ships to get a significant distance. It wasn't very busy, and from some spots on the track you get a good view of the ocean (or port) as you walk or run by. This is one way Royal has really taken advantage of the overall size of this class of ship, it is the best walking/running track I've used on any of our cruises. Service The service in the Main Dining Room was excellent, and the team we had looking after our table ensured that we had a high-chair for the baby, and a fruit cup and steamed vegetables at the table quickly, so she had something to play with (or eat) while the adults contemplated the menu. The only negative in the MDR for us was the wine service. We started getting a glass of wine at the Champagne Bar just before dinner and carrying it into the restaurant, so that we wouldn't be sitting waiting for 15 minutes for our wine order. We've had this same experience on other Royal sailings, I think it's their service model to really limit the number of Bar Servers on duty in the MDR. Disembarkation After a very optimistic start (our luggage tag numbers were called about 30 minutes ahead of schedule) disembarkation was a disappointment. Just prior to us getting to the gangway, Customs & Immigration shut down the process due to a backlog of processing people. We waited more than 45 minutes in line before the flow of passengers started again. A real positive for Royal in all of this is that several of the ship's Officers made appearances in the line up to apologize for the delay. They did what they could to ensure that we were informed of what was going on, and I give them credit for this. They also brought a drink cart around to offer people coffee & juice while they waited. Once in the luggage warehouse we quickly found our bags and then joined the big snaky line to speak to an Border agent. One of the largest ships in the world was in port, and CBP only had half of their inspection lines open. This isn't under Royal's direct control, but I would expect they could influence the number of agents. I contrast this to the disembarkation from Anthem of the Seas last November, where each passenger could choose to line up to see an agent, or step in front of a camera which used facial recognition to determine if the person was OK to proceed, or needed to go to "secondary inspection". We chose facial recognition, and were waved through immediately without any delay. This innovation should be implemented across the fleet! Overall While my review may sound negative, overall we had a good time with the family, and would recommend Royal Caribbean, and an Oasis-class ship, to anyone looking for a multi-generation vacation. A key tip is to make sure you sign on to the Cruise Personalizer well in advance of your trip and book your main shows and any specialty or MyTime dining you want. Once you're on board it's much more difficult to find the times you want, and the way they schedule the shows, you may find that dinner conflicts with your preferred showtime. If you take an hour ahead of time, it will save you lots of frustration while on board. Read Less
3 Helpful Votes
Sail Date: February 2019
The trip was excellent from getting on the ship to disembarking. This company knows how to move a lot of people through dinners, shows, buffets. Staff are professional and courteous beyond belief. They do everything in their power to ... Read More
The trip was excellent from getting on the ship to disembarking. This company knows how to move a lot of people through dinners, shows, buffets. Staff are professional and courteous beyond belief. They do everything in their power to accommodate your wishes. Asked for extra towels and couple wine glasses so my wife and I could have a glass on the balcony, was done in minutes. Cabin attendant was funny and greeted you with a smile or joke every time you saw him. Rooms where immaculate always. The waiters in the dining room where as good as any 5 star restaurant. We brought our 18 and 16 year old sons. The staff were courteous with them whether we where around or not. The food is wonderful with selection for any palate. You always knew exactly what was going on because you receive an itinerary every night for the next day. The tv channel also kept you informed. Lots of shows for every taste. The layout of the ship had places for children, adults who wanted to party by the pool and areas for adults only that wanted a quiet place to relax. This is definitely not as cheap as an all inclusive resort but worth every penny. The only Con we had was the Flowrider. It is fun when the guest get to try it and the viewing area cheers and laughs when you fall. When the "Pros" show up and make it into an Olympic sport it ruins it for everyone. The worst is when the old guys from the diamond club get to walk on anytime they want ahead of you. My sons where laughing at them because they where so embarrassed that they though anyone was impressed. Read Less
3 Helpful Votes
Sail Date: February 2019
Overall this was one of the best experiences in my life and I am now looking at other cruises. Getting aboard was long lines but went relatively fast and I feel they do an excellent job considering the number of people. This is a ... Read More
Overall this was one of the best experiences in my life and I am now looking at other cruises. Getting aboard was long lines but went relatively fast and I feel they do an excellent job considering the number of people. This is a massive ship with all the bells & whistles and most of the time was very relaxing but the pool area needs more lounge chairs or better overlook on guests reserving them. Dining was absolutely fabulous in the main dining room with great service with very good selections and prepared to perfection. There are many other choices for complimentary dining at almost any time of the day. The entertainment overall was very good with one exception, The stand up comedy show was very disappointing. There was 2 comedians and the first one was OK but not that funny and the second one was so foul mouthed it was embarassing. I am no prude and am a retired US Navy so have heard it all. This was way overboard with the foul mouth. "Cats" was very good but goes on for too long, most people leave during intermission. Read Less
Sail Date: February 2019
As I tell everyone when writing a review; Don’t let anything you read in this review dissuade you from going. Everyone has individual experiences, likes/dislikes. I can only tell you about mine. One of the things that I pieced ... Read More
As I tell everyone when writing a review; Don’t let anything you read in this review dissuade you from going. Everyone has individual experiences, likes/dislikes. I can only tell you about mine. One of the things that I pieced together, when reading individual reviews, is that people like myself, who’ve been on several cruises with the same company, tend to be more critical than people who’ve been on one or two. I think the Reason for this is that people who’ve been on a lot of cruises remember the way things were before all the changes the company has made over the years all for cost cutting reasons. No, this doesn’t apply to all, but for myself, I’ve been on a few cruises (you can see how many in my signature) and most of them have been on Royal Caribbean. I am a diamond member and Prime member. Thus, I did spend a fair amount of time in the casino. I traveled with my family and I stayed in a Grand Suite. I previously lived in New Hampshire and now live in Florida, so getting to Port Canaveral was a simple 2 hour drive as compared to having to fly and come a day early with hotel stay. I thought the check in process was relatively easy. If you’ve read any of my other reviews, you know that I travel with my dad, who has the same name as I do but we have different middle names. I still can’t understand why Royal Caribbean can’t add a middle initial on your Sea Pass Card. This would be a simple IT fix. But we all know how Royals IT is so maybe that explains it? Thus, the nice ladies checking us in we’re confused as to why 2 people with the same name could be in the same cabin. This would continue on all week when dealing with guest services, Club Royale, Loyalty Ambassador, you get the idea. The one thing that was different from past cruises here was the order of boarding. Now that Royal has added “the key”, the new order of boarding is back to back cruisers, suites/pinnacle, diamond plus, “the key”, diamond, emerald, platinum, and gold. I was a little upset over diamond members being moved down but I boarded with suites so this didn’t affect me but I’ll keep it in the back of my mind for future reference. We ate lunch in Chops and everyone agreed this was a good option over other venues. By the time lunch was over, the rooms had opened up and we could get in. You may have noticed that I skipped over the quality of food in Chops. I don’t review food because of how subjective that becomes. Only to say, that the food quality has gone down and I find the menu options to be the same fleet wide. When going to the room, this was the first cruise I’ve been on where the TV in the cabin wasn’t turned on to the safety message. I thought that was odd. Our muster station was in Sabor on the promenade. There were no TVs to watch any safety messages, you couldn’t hear the announcements from the captain, and we were in the back, so you couldn’t see the life preserver demonstration. So it was a waste of time. Essentially, everyone was holding private conversations and no one was paying attention. On a positive note, you could hear the 7 short blasts followed by the long blast. The night that we left was the Super Bowl. Being from New England, I’m a huge Patriots fan. There were a few other Patriots fans on board but the overwhelming majority were haters. Just a few things about this. I found a lot of questions, pre cruise, on these boards about what Royal does for the big game. There was a huge party held in the Aqua Theater with food, drinks provided. They also passed out towels to cover yourself up because it was rather cool that night. I thought that was a nice touch. So now I’m going to talk a little about our dining experience. Not going to talk about food. So, for me, I like eating in the dining room. Staying in a suite, I have the option of going to Coastal Kitchen and eating there. But I like the dining room experience. And this is one of the areas where when I read people having great experiences with dining, it usually falls between people who’ve been on a few cruises and people who’ve been on a lot. The service was not the best we’ve ever had. I don’t normally complain to anyone but this was one of two times that I had to complain on this cruise. By night 3, I wasn’t happy with the menu options, so I ordered the upcharge filet/lobster. We had early seating (5:30), and literally everyone else in the dining room was done with their meals/ deserts when our food was served to us. Our food came out around 7:20. I spoke with the Head waiter and after that, the service picked up dramatically. Drinks were waiting for us at the table when we arrived and food was served quickly and we were in and out. We did eat dinner at Coastal Kitchen on the second formal night and it was fantastic. I ate lunch at Johnny Rockets and that was great. Also had lunch one day in Windjammer. The service wasn’t good. No one coming around to pick up empty plates. Our room Stewart was fine. He introduced himself on day one and we really didn’t see him again. The only issue we had was, staying in a suite, we get free pressing for our formal wear. We sent our suites our for pressing with instructions to have them back by 4:30 for our early seating. Well they never came. I made several phone calls to guest services and tried calling our steward to be told that he was on brake and couldn’t be disturbed. The clothes came at around 5:20 so we were late for dinner that night. The reason for wanting the clothes back early was because we like to go to the Suite Lounge for cocktails before dinner. That didn’t happen that night. Our stops were Labadee, Falmouth, and Cozumel. In Labadee we rented a cabana at Barefoot Beach. The furnishing in the cabana was torn and needed to be replaced. For the amount of money you are charged for a cabana, And how many people use that destination for Royal, I can’t believe the company would allow that. I also thought the food wasn’t as good as when I was their last time. Although that was 7 years ago. Well the cushions looked like they were that old. We also did a jet ski tour excursion and that was fantastic. I wouldn’t hesitate to do that again. In Falmouth, we just got off the ship and went to the local shops. We did stop and have lunch at Margaritaville. There were so many people there using the free wifi that it was a little overwhelming. It didn’t take too long to figure out that most of the people there were crew members from our ship and the Disney ship in port that day. So that was crazy. And in Cozumel, we did a catamaran excursion that was great. I wouldn’t hesitate to do that again as well. We went snorkeling and then went to a private beach with free chairs, water sports and drinks. A couple of things that went sideways: on this cruise, I achieved my 140 point status but didn’t get my crystal. I had to see the Loyalty Ambassador and had to wait and listen to other complaints. It was really eye opening listening to what other people were complaining about. I got my crystal. The other thing was on the last day, I went to get my free picture for being a diamond member. When I pulled up my pictures, the one I wanted wasn’t there. So they gave me a slip of paper and told me to come back at 9:00pm to get it. Well the picture that was printed out was of my dad which we had already got. So, I had to straighten all of that out and it took over 2 hours to do. Oasis is definitely showing it’s age and is in need of the upcoming Amp. I still will cruise with Royal. I booked my next cruise on the Allure and got a $700 on board credit. Read Less
Sail Date: February 2019
After being on a dismal Carnival cruise we wanted to redeem our cruising experience and go all out. The Oasis of the Seas did not disappoint. We booked through cruisedirect to get some additional OBC and dinner voucher. The embarkation ... Read More
After being on a dismal Carnival cruise we wanted to redeem our cruising experience and go all out. The Oasis of the Seas did not disappoint. We booked through cruisedirect to get some additional OBC and dinner voucher. The embarkation process was a little slow, but the disembarkation was very slow, not sure if either was RCCL fault. The cruise was Western Caribbean and we really enjoyed all the ports. Our least favorite was Cozumel and that might just be because of the age of our kids. We had my family time dining, which started at 5:30 pm. They say the kids are supposed to be all fed and ready for a kid's club pick-up, but they rarely got all their food before 7 pm. I much preferred the Windjammer over the Main Dining for all meals. The WJ was always busy, but never took long to find a place to seat and had much more variety and you didn't have to wait around forever. The 2 Dreamworks parades were a lot of fun. We skipped Cats, but saw all the other main shows with our kids and thought they were all really well done. I tried out the Flowrider and lost a contact out of my eye. Be sure to back backups, something I didn't do. I was able to buy some more contacts in Cozumel at Optica Caribe. We did pretty much every single activity they had, including mini golf, rock climbing, massage, and ice skating. We did not do their zipline, it seemed very short and uninteresting. All the staff and fellow passengers were all super nice and I'd highly recommend the experience. No fault to RCCL, but our whole family ended up getting the flu on the second half of the cruise. When considering a cruise vacation there must be a higher chance of getting sick due to the sheer number of people around you. Read Less
2 Helpful Votes
Sail Date: January 2019
We have wanted to cruise on one of the Oasis class ships far some time and thankfully final did. What a great ship. Yes there are 6000 guests on board however with only one exception, we didn't experience any long lines. The exception ... Read More
We have wanted to cruise on one of the Oasis class ships far some time and thankfully final did. What a great ship. Yes there are 6000 guests on board however with only one exception, we didn't experience any long lines. The exception of course was the windjammer buffet. They hold you up at the entrance so they can locate a seat for you which is a good idea. Other wise there would be tons of people bumping into one another trying to find a seat. Just too many people and totally unnecessary. We instead ate breakfast at the Central Park Cafe'. No lines quiet, enjoyable and the food was good. If you want to go to a buffet and load your plate to the ceiling with food you probably wont eat cause it's free, the Park cafe might not be for you. There is no charge, however there aren't 10,000 items to choose from. Specialty dining was simply awesome. I would highly recommend it. Main dining room was OK but we preferred the specialty restaurants. We found the solarium cafe' to be in between the main dining room and specialty restaurants as far as food quality. You will need to make reservations in advance but it is also free. Loved the shows. By the way, RESERVE YOUR SEATS FOR THE SHOWS prior to sailing. Drink prices have gone way up sense we last cruised on Royal three years ago. The drink package might be for you if you plan on drinking five or more drinks per day. Keep your eyes open prior to sailing for deals on the drink package. Day 5 they offered several drink deals. We took advantage of the 10 drinks for $79 card. After gratuity it was close to $100. You save around $35 bucks depending on what you are drinking. Only thing I don't like about RCCL is the day strip on the floor in the elevators. I don't want to be reminded every time I get in the elevator what day it is and how little time we have left. LOL Read Less
5 Helpful Votes
Sail Date: January 2019
The Oasis of the Seas is a beautiful ship!! I could not imagine anything at sea that is as amazing as "Central Park" on the Oasis. One night, however, as we sat listening to beautiful stringed music, a group of children (from ... Read More
The Oasis of the Seas is a beautiful ship!! I could not imagine anything at sea that is as amazing as "Central Park" on the Oasis. One night, however, as we sat listening to beautiful stringed music, a group of children (from one of the programs) came marching through with their instruments singing & playing. Nice (if you're their parents)... a bit much if you're trying to listen to a violinist play. The cabins are pretty standard size and amenities, we were in an ocean view balcony cabin (which is what we always sail in) and it was pretty much as expected. There was quite a variety of entertainment on the ship, although the only show we saw that really impressed me was the one at the Aqua Theater. The divers/gymnasts were amazing and the show was very well done. "Fly with Me" and "Frozen in Time" (skating show) were both good but not great. "Cats" was... well "cats". For a ship with over 6000 passengers, the only time it felt crowded was right after the muster drill, when EVERYONE wants an elevator... and during disembarkment. The other drawback to the number of passengers was the need for a reservation to do EVERYTHING! If you weren't living on a pre-planned schedule, you couldn't get into shows, dinning rooms, or activities. For me, this takes away from the relaxation of a vacation. However, when it comes to dinning, the Oasis fell WAY short of my expectations!!! First of all, without paying an additional charge, there is really only one place where you can sit down and have a waiter bring you your dinner... that is the main dinning room. Other 'included' dinning options were a buffet, hot dot stand, pizza stand & 2 delis. The quality of the food was average to poor. It seemed like everything they served in the main dinning room was served with brown gravy, even my Chicken Cordon Bleu! Also, being the only table service restaurant included, it was ALWAYS crowded and very loud, with lots of children. With the exception of continental breakfast, room service has a delivery charge, and a very limited menu. One night my mother ended up with severe gastrointestinal problems that were completely gone by morning (food poisoning? Only explanation I could come up with!). I was surprised by how many children were on the cruise, given it was mid-January. But I can imagine that for a family with kids, this may be a very good cruise. Kids don't care about dinning or commotion, and the ship seemed to have quite a few activities planned for them. I was also annoyed by the fact that it seemed every time I turned around, there was something else that I had to pay an 'up charge' for! I know all the cruise lines are beginning to do this, but it seemed excessive on Oasis. I've been on several other cruises, on both Celebrity and Norwegian, and never noticed so many up charges. I did hear other passenger saying that they wished there were more public places where you could see the water! (I hadn't noticed because we had our own private balcony) The way Oasis is designed, balcony cabins sit with their railings right at the edge of the ship, so the only place to see the ocean (if you don't have your own balcony) is one of the pool areas, either on top or in the front of the ship. Most of the time that I was on the ship, I felt as if I was in a big 'mall'. Overall, the ship is beautiful, even if there were design elements I did not appreciate. But I won't be sailing on Royal Caribbean again. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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