1 Helpful Vote
Sail Date: December 2018
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the ... Read More
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the words. Little did I know then that a few cruises later the ship would return early because of a gastrointestinal outbreak. Embarcation was the smoothest I have seen for 6000 people. The dining room is not big enough for the staff to squeeze around each other between the tables with toddlers running around unsupervised by lazy parents. They removed the daily newspapers from the fleet, which we didn't like, and they added alot more shops and ways to charge you for what used to be free. The gratuities rose again. You can't eat breakfast until 630am, which left us and 75 other people waiting in line from 6am to 630am for the windjammer to open. You can no longer get coffee 24 hours a day or just sit in the windjammer reading in quiet. The sanitation of the windjammer has gone down. Servers walk right by dirty tables to chat with other workers rather than clean up tables in front of waiting guests. I cleaned up tables a few times myself. The tables in the windjammer were dirty from the night before when we entered it at 630am. Just terrible. Because I could not get a hot egg from the windjammer, (all are premade and cold) I had to ask Edwin, an officer, to please ask a cook to make me a hot egg. The quality of the food in the windjammer was awful. While we were eating, a staff member interrupted our breakfast to try to sell us dinners at the various specialty restaurants. They really push this kind of thing. They try to milk you at every turn. It gets old really quick. Drink Packages! Massages! Specialty Restaurants! Climbing Wall! Ice Cream! SHOPSHOPBUYBUYBUY! Want to watch a movie in your room? Fork over $11.99 honey. It used to be free, but not now. The quality of the guests has slid some too. For example, I saw a few children in diapers with their parents in the adult-only hot tubs. Really? Do we all have to marinate in your child's piss and poop? If you do this kind of thing, dear reader, stop! After many years on RCCL and Celebrity, we finally made Diamond level, which has nice perks, but even the Diamond lounge was not wheelchair-accessible. Big chairs block wheelchairs and scooters from getting to the lower level. There is no wheelchair access to the upper deck of the Diamond lounge. Stairs only. The Comedy shows and the Love & Marriage show came on way too late.I hears from several guests that the CATS show was great, just too darn long. We saw the synchronized swimming show and the ice skating show which were wonderful! For daily trivia games, the venue could not hold all of the people who wanted to play. This kind of thing is not difficult, RCCL. Come on now! The Scooner bar was not wheelchair accessible because of the pole. RCCL could have designed the bar a little different to allow for the width of a wheelchair, but they didn't. Our room steward was the worst guy we have ever had in our 29 cruises. He was supposed to know that we needed 2 extension cords for our cpap breathing machines, as well as distilled water for both of us. We could not go to bed for four long hours after we arrived in our cabin before the cords arrived. We never got the clothes hangers we requested so we had to live out of our luggage the whole time. Several times we came back from breakfast or dinner to a dirty cabin. Not once was our cabin vacuumed or dusted or trash cans emptied. After 4 days, he put hand soap in the shampoo dispenser! This seems to be the new RCCL standard of quality. Our mattress caused me back pain. Complaining about the room steward got us nowhere. Our room steward was, however, quick to call our attention to the tip envelopes. As a small perk, we got two soda cups which were good for only 3 drinks per day, but the soda machines were frequently out of ice. Your unsuccessful attempt at getting a drink was counted as one of your three allowed. The infinity adult hot tub was wonderful when it didn't contain a stray child in diapers swimming in it. The charge for laundry was way too high. Our cabin was located on deck 14 with an interior balcony. We never slept one good night because of the noise from constant music, screaming kids and running people on the deck right above us. Our first excursion was a dolphin swim at the Atlantis resort. The ship hauled us all in an old, ratty bus with my manual wheelchair hitting other guests and landing in the stairwell, which is unsafe and illegal for it to be blocking the exit. According to the shore excursions brochure, lunch was included. Not so! I had to spend $53 for a water and a fish sandwich that a gas station would refuse to serve, and argue with the shore excursions people to get reimbursed. While they were clearly in the wrong, they argued about how much we had spent. I got the cheapest thing on the menu! They referred us to the Atlantis resort operator instead of telling the truth that they screwed up. Most of the activities were geared towards children, and there was no quiet place to sit away from noisy children. During our 2nd excursion, at Buck Island, St. Thomas the captain of our boat accidentally broke my personal prescription lens snorkeling mask then denied doing it. She refused to replace it at first, but then handed me one of the lesser quality snorkel masks on her boat and called it even. I had to argue for the next 3 days with the shore excursions desk people that my custom prescription mask was worth alot more than the used mask she gave me. She didn't break my mask on purpose, but she didn't admit fault when it was clearly her fault. The third excursion was at St. Maarten, the Ultimate snorkle and beach. We saw 1 turtle, 1 ray, fire coral, and 1 very big something. We received a free specialty restaurant coupon from our wonderful travel agent so I ordered crab cakes. The crab cakes were full of corn with one tiny flake of crab. I saw the servers talking among themselves when they should have been working. I am certainly glad that I did not pay for this poor meal and even poorer service. We asked for the gratuities to be removed, but guest services would only remove two days worthfor only one of us in the cabin. I had to argue about that little oversight. In the main dining room, my food allergy was not remembered by the kitchen or the staff. Once I got all 3 courses at once! There was no room on my table for 3 courses, so my husband had to hold one plate in front of him. What's going on here? Basically we paid the same for this cruise but received an awful lot less. We are never going to waste our money on RCCL again. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this ship for our Christmas gift to each other. And Port Canaveral is only 45 minutes away from our house, and the good reviews it has received on, Cruise Critic. This ship is huge! if you have any mobility problems this is ... Read More
We chose this ship for our Christmas gift to each other. And Port Canaveral is only 45 minutes away from our house, and the good reviews it has received on, Cruise Critic. This ship is huge! if you have any mobility problems this is not for you! Walking stem to stern is 1,800 feet make this trip just for your meals and you’ve walked 1 mile. Shipboard activities, any activity, that involved communicating with the crew was difficult. We only speak English so if the crew was speaking English the accents were unintelligible. Service did not come with a smile, they had their 18% gratuity built right in. Buy a can of beer $ 8.00 plus $ 1.44 tip! $ 14.00 liquor plus $ 2.52 tip, $ 16.52 total, for 1 drink! When was the last time you went up to the bartender ordered 4 drinks and gave a Ten dollar tip for your his or her two minutes of time? I was served a slimy shrimp cocktail, room temperature, the waiter said he just took it from the refrigerator. Maybe it was from the refrigerator in our room? Why our room? Because there was a mini-fridge in our room didn't work, the response from steward was, it is just a cooler, not a refrigerator, OK! The food was poor and the service was tepid. The food on the Oasis was bad, bland, dry, and recycled, yes recycled, like a beef loin that was not used up for a dinner service would go into the fridge and would resurface the next day as Beef Bourguignon. Room service is free except for the $7.95 delivery charge and the 18% gratuity. The ship is beautiful, service not so good, food was bad, the room was OK. Outside the cabin was always hot. I had to change shirts every time I came back from being outside our cabin, soaked in sweat. I would not recommend, Oasis of the Sea, to a friend. Read Less
1 Helpful Vote
Sail Date: October 2017
It all comes down to if you like big city life or do you like quiet country living. If you like big city life, Oasis is your ship but if you like more country style living with more personal service, Oasis is not for you. The service is ... Read More
It all comes down to if you like big city life or do you like quiet country living. If you like big city life, Oasis is your ship but if you like more country style living with more personal service, Oasis is not for you. The service is definitely below par when compared to other class of RCCL ships. Our cabin attendant did a really poor job and apparently, according to other passengers we spoke with, other cabin attendants were the same. Guest services and service in all the dining venues were terrific! I had the driest chicken breast that I have ever had at the 150 restaurant but Sabor, Izumi, Windjammer, Johnny Rockets, and the Main Dining Room were all excellent! We went to Blue Lagoon Island when we were in Nassau, Bahamas and we had a great time! We were disappointed that the dive shows were all cancelled but the ice show was good if you knew the stories of Hans Christian Anderson but if you were not familiar with them, it was confusing. Read Less
1 Helpful Vote
Sail Date: October 2017
Was so looking forward to sailing on this lady but was so disappointed , the ship its self was fantastic and plenty to see and do on it but most of the staff where horrible and rude we felt like we had invaded there space some how it was a ... Read More
Was so looking forward to sailing on this lady but was so disappointed , the ship its self was fantastic and plenty to see and do on it but most of the staff where horrible and rude we felt like we had invaded there space some how it was a lot of trouble for them to get us a drink at the bar no smile no hi nothing just look at you as if you in there way as for the few who where on the top of there game it was a true pleasure to interact with them asking how our day was ,could they help us and always smileing and happy to help ,the ship is great but very run down in places stains on carpets ect the cabins where very small everyone we talked to said the same , the food in most places was always the same and cold or luck warm never hot unless you dined in a named restaurant which you had to pay for too many children on board late at night not supervisor . Will never do this ship again x Read Less
2 Helpful Votes
Sail Date: January 2017
My wife and I and friends left Port Canaveral on a 7 night stay on the Oasis of the seas. This would be our 6th time on RC ships. We chose the Oasis simply because it was large and convenient to us. We live on the west coast of Fl. ... Read More
My wife and I and friends left Port Canaveral on a 7 night stay on the Oasis of the seas. This would be our 6th time on RC ships. We chose the Oasis simply because it was large and convenient to us. We live on the west coast of Fl. Getting on was fairly quick. But once on, we began the arduous task of bumping with 6000 people. We had a difficult time asking for "Mytime" dining times. Probably beause of the amount of people. The first night dining was OK, nothing special. The food was just mediocre. I have a passion for Escargot, but this time, it was chewy, gritty, and a funny taste afterward. Disappointed. The next day there were no usual gang of staff members dancing around the upper deck trying to brighten up a gray day. No waiters with a special drink to offer. Matter of fact, at any time of the trip. The shower was the worst. The mixing valve for hot cold was not working correctly. You wait to get the right mix, then get in, and then ice cold water, then scolding hot. Complained, complained, complained, but never fixed. Always beating around the bush with no resolution. To make a long story (7days) short. I had the worst time on a cruise ship that I ever had. The usual fancy artwork of towels was not cutting it this time. The ship needs more signage, more restrooms, less people or more elevators. We stayed on the 7th deck. If you don't go in the right elevator, you have to go up or down to the next floor, then go up or down to get to your room. (DUMB design) I always cruise RC, but I will never go with them again. Don't waste your money. Read Less
12 Helpful Votes
Sail Date: September 2016
The best and worst Why do I put just two on five ? It could be one, but there is two good points: The beauty of the ship and the service from waiters and cleaning room team. For the rest it's absolutly incredible to find what I ... Read More
The best and worst Why do I put just two on five ? It could be one, but there is two good points: The beauty of the ship and the service from waiters and cleaning room team. For the rest it's absolutly incredible to find what I met. A International Ambassador who didn't like foreign customers, a food quality equal to school kitchen, shore excursions who are a shame for the company. Everything is made to make money with customers. You always have to pay to have something or a service. In the beginning of the cruise, complains came from French cruisers, then it was from Canadians and finally from some Americans. So the comment is shame on managers who decided to transform the better ship in the world to a bad experience for cruisers. I made the cruise to celebrate my wedding anniversary with my wife and the dream became a nightmare... Dozen of others cruisers had the same point of view, sade, very sade Read Less
3 Helpful Votes
Sail Date: November 2015
Bigger does not always mean better. WalMart is huge with lots of choices under one umbrella of groceries, hardware, getting your nails done or even an eye exam and tires. Oasis provides a similar array of choices. It is a beautiful ship ... Read More
Bigger does not always mean better. WalMart is huge with lots of choices under one umbrella of groceries, hardware, getting your nails done or even an eye exam and tires. Oasis provides a similar array of choices. It is a beautiful ship but customer service and personality is lacking. It is huge, it is beautiful and offers choices but you will wait in lines forever for activities. Sure it has a carousel, but it is only open a few hours a day. Sure it has a zip line, again only open a few hours a day. It is a handicap accessible ship but not handicap friendly. We took my parents for their 50th anniversary as a gift, they had never cruised before. We had been on 2 recent cruises with Enchantment and Allure with good experiences. We were nearly trampled to death with no special arrangements for handicapped individuals to board. The elevators close so quickly that the wheelchair is constantly getting hit with closing doors that do not seem to sense someone is there. Lining up for shows left wheelchairs near stairs with huge potential fall risks. The impersonal mall-like atmosphere has line dancing, zumba, parades and shopping, but leaves no way for those in wheelchairs or scooters to make their way through. It is chaos. Dining was good. The first night we ate at Chops and it was fantastic, but hugely pricey at $268 for a party of 5. They sang happy anniversary and we received wonderful service. Rooms were clean and steward was on top of everything. LONG lines for customer service constantly. LONG lines for everything. The dining area was so noisy it seemed more like a high school cafeteria with people hollering, it seemed uncivilized. The food was good, but the wait staff seemed stressed and pressed for time and it made it impersonal. I felt sorry for them. There was no joy in their jobs. We went to the Prohibition Party, which again at $35 per person seems pricey. Difficult to get a wheelchair in, and due to impatience of staff getting my mother in, one waiter took it upon himself to press the go button on my mother's scooter, slamming her into the wall and break her toes. She then spent the last 4 days of the 7 day cruise in bed totally black and blue and placed on bed rest by the ship physician. It was awful. What was Royal's response? Why did she allow the waiter to push the button. Like she gave him permission? There was no apology, and for her pain, suffering and missing the cruise, she was offered free medical care when we had already paid for the cruise insurance. The whole process was one of indifference, lacked any compassion, and frankly felt it was disgusting. We will never cruise with Royal Caribbean again and recommend anyone with disabilities to avoid these large mega ships. They staff is stretched too thin to be helpful. Waiting in lines at the buffet or finding a table, there is no wiggle room for wheelchairs or scooters and staff do not have the capacity to help. We had really wanted the occasion to be special. It is very difficult to get to shows - all handicap seating is at the back, and late comers and drunkards are allowed to be at the back, so you get nothing from the shows whatsoever. Read Less
Sail Date: November 2014
I'm pretty disappointed in Royal Caribbean. I went with a group of 16 family members (including me), for our second cruise aboard the Oasis. The executive summary: we will not be returning to Royal Caribbean. The pros: 1. THE SHIP ... Read More
I'm pretty disappointed in Royal Caribbean. I went with a group of 16 family members (including me), for our second cruise aboard the Oasis. The executive summary: we will not be returning to Royal Caribbean. The pros: 1. THE SHIP IS ABSOLUTELY AMAZING. Honestly, the ship is just beautiful to look at, it really is. One of my favorite things to do is get up early and walk laps on deck 16. It's gorgeous, really it is. 2. My cabin steward was amazing. The only one of the bunch that blew my expectations out of the water. The cons: 1. The food is horrible. Breakfast consisted of powdered eggs sitting in water, flimsy fatty bacon, waffles that tasted like sponge cakes, and hashbrowns that aren't even half as good as McDonalds. We had to find a place (Wipeout Cafe) that would actually make me REAL eggs, not reconstituted . For the price of the cruise, this fact in and of itself is absurd. But wait, there's more. My mother and grandfather had NY Strip steak the last night of the cruise... appropriate given the bottle of Bordeaux we had. But the steak was flat out BAD. My mom's was rubber, my grandfathers could barely be even cut let alone eaten. They were not grilled - there were no grill marks or seasoning on the meat, but there were plenty of nitrites and chemicals in it to make it tender. It tasted like Applebee's. That experience we had on the last night was typical. When I did have something good, like the rosemary lamb shank, there were 5 or 6 good bites of meat before it was gone. At Giovanni's Table, for the second year in a row, I almost chipped a tooth on something. This year, I had the crab ravioli.. The second bite revealed a nice chunk of crab shell that I thought had cracked a tooth when I bit on it. When I explained this to the manager, I could not believe what I heard: "I'm sorry sir, we can't control that, it's premade for us and frozen, so we can't see the shells." WHAT??? This is the place that charges $25 to eat, and it's premade frozen?? Avoid the hamburgers at all cost. I ate one and was rather nauseous afterwards. Twice on this cruise, while eating in the dining room, we were offered free meals at The Solarium. We accepted the first time thinking "Hey, they normally charge $20, so we're getting a deal right?" WRONG. we had people having pork tenderloin and sending it back as dry and rubbery. I had the "peppercorn seared bison" or something. There were no peppercorns on the entire plate.. I wound up having to pepper the heck out of it with the shaker just to get the flavor. (Deception is a common thread for this cruise). It seemed to us as if they were trying to get people out of the dining room. They offered this to us multiple times during the cruise. The best food I had on the entire cruse was at Sabor, the Mexican upcharge place. The $9 mole short ribs are the best thing on that boat. Honestly, given the cost of that cruise, the food was so bad and so overprocessed it was offensive by the end of the trip. Especially since at the top of the dining room menu they brag about how everything is "freshly prepared on the ship". Again, stop lying to me and then charging me extra for it. I recommend the buffets if you like cold food. In fact, most of the food on the ship was cold. I routinely sent soup back because it was flat out cold. (oh, and the "French Onion" soup.. they claim to have a piece of gruyere on there, when it fact it's a piece of bread with some toasted cheese shreds on it. And no onions. Again, stop lying to me) 2. The service is pretty consistently lousy. Even trying to make friends with the wait and bar staff in the casino was impossible.. they didn't say hi, or even come around all that often. I always was asking the dealer for a bar server, and then they would begrudgingly come over to take my order. The people at Windjammer? Same thing. Cafe Promenade? Same thing. The pool? Same thing. They weren't friendly despite my best efforts. Granted, that wasn't true for everyone, but it was a consistent theme with the staff on the ship. I'm looking straight at RCCL here, it did not seem like their employees were very happy working for them. I almost wanted to ask someone why but I thought the better of it. 3. Where is the fun? Where is the live music by the pool on sea days? The last day of the cruise was a sea day, we were by the pool all day.. and wait.. do you hear that? NOTHING. NADA. ZIP. Despite there being plenty of live music on the schedule that day, none was to be found outside on a beautiful day. (More deception). The "dance parties" on the promenade started at 7:30ish usually, so you had to be sitting for dinner by 5:30 to get to see them. And even then, they lasted less than 45 minutes, so.. what's the point? How about a nice dance party that starts at 9pm on deck 5 and then continues at a club somewhere? Wouldn't that be fun? I guess not. 4. The cruise is half vacation and half sales pitch. They start throwing this "NextCruse" business at you on the second day. They try to get you to pay for everything even though you've already paid through the nose to be on the ship in the first place. Yoga, spinning, laundry, you name it and you can find at least one place on the ship where it's upcharged. 5. It's completely obvious that RCCL has set this cruise up to squeeze every last penny out of you, the cruiser. As an example, they do not allow irons on board as a "safety concern", put formal night on the second night of the cruise, and then charge $25 to press (not clean, just press) my suit/shirt/tie that was ridiculously wrinkled. And then, on day 5, there was a plastic laundry bag with an offer... "Hey look! We'll do your laundry for you for *only* $30!!" GIVE ME A FREAKING BREAK. What a deceptive joke this "safety concern" is. 6. Hope you're not a cigar smoker! They have no cigar room and the only place you can smoke cigars is by the pool bar and only after 7pm. Again, thanks a lot RCCL. Really classy not to have a cigar room on the biggest cruise ship in the world. Even Carnival had a gorgeous cigar room. 6. Their "Cruise Compass" had several spelling mistakes including "your vs. you're". Does anyone proofread these things? Does anyone pay any attention to detail on this ship? We're not going back. Forget it.   Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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