2 Helpful Votes
Sail Date: July 2019
We just returned from a one week cruise on the Viking Atla. The cruise and destinations are beautiful and interesting; however I want to talk more about the ship and the staff. The ship was built in 2013 and is beginning to show its ... Read More
We just returned from a one week cruise on the Viking Atla. The cruise and destinations are beautiful and interesting; however I want to talk more about the ship and the staff. The ship was built in 2013 and is beginning to show its age; however it is meticulously maintained. We have done river cruises with other companies and we found the layout of the Viking longships to be the best we have experienced. We particularly liked the rooftop and the Aquavit Terrace as they were perfect for cruising down the river, Despite varying water levels on the Danube, the captain and his crew managed to sail from Budapest to Nurembreg with only minor schedule changes. Michael, the program director, worked with the captain and cruise staff to minimize interruptions and to keep us informed. His cruise staff kept everything in order and the shore side guides were excellent. The food was varied and of excellent quality. Our thanks to the head chef and his team. The hotel department was also excellent and our room was always clean and prepared with no interruption to ourselves. The front desk was always helpful. The entire staff was always friendly and warmly met us everywhere went. Kudos to Viking. Read Less
4 Helpful Votes
Sail Date: June 2019
We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help ... Read More
We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help us. They were vague and noncommittal and made it seem as if we were crazy to be upset about being bussed for several hours to see the sites. The Viking Atla stayed parked in the dismal canal for four days. Each night we were given a vague update. At these meetings the waiters offered drinks. We assumed that Viking would pick up the tab considering the information they were imparting to us, but we were told the drinks would be charged to our room. Eventually, we were taken on a 4 1/2 hour bus trip from Nuremberg to Austria to meet our new boat, the Viking Jarl. The bus we were on was not a Viking bus. The seats were tiny, cramped and uncomfortable . The bus made a stop at McDonald’s for 45 minutes because we are told drivers are not allowed to drive for 4 hours without stopping for 4 hours. Vienna was lovely and things went smoothly there. The next mishap occurred the morning we were to arrive near Budapest. We were told that over night we spent too much time waiting to go through the locks, so we would all need to stay on the boat directly to Budapest . Although this resulted in beautiful scenery, our sightseeing in Budapest was cut down to 4 hours and all of our excursions had to be cancelled. At this point even the staff agreed this was pathetic! Viking was no help on the phone while this is happening and has not reached out at all. Their customer service is horrible!’ Read Less
7 Helpful Votes
Sail Date: November 2018
I could go on and on about this trip and how Viking was misleading and didn’t come close to delivering what they originally promised. I am going to touch on a few of the lowlights. First with something positive, the crew was been put in ... Read More
I could go on and on about this trip and how Viking was misleading and didn’t come close to delivering what they originally promised. I am going to touch on a few of the lowlights. First with something positive, the crew was been put in a tough situation and tried to make the best of it; however, I can’t give the cruise director a pass. Having seen this happen over and over, he is a willing accomplice to this train wreck; feigning surprise at every new disaster along the way. The first sign of the impending doom were the two emails I received within days of our departure stating the river was low and we might have to take a bus between ports. Once I received the letter, I immediately called Viking and asked for a refund. They assured me this was “very unusual and not to worry.” I encouraged them to do the right thing and give me a refund, but when push came to shove they said no cancellation or refund would be allowed and that this was “in my contract.” So my family and I hoped for the best and got ready for the trip. We have been on many cruises with nearly every cruise line. I mean how bad could it be, right? I kept thinking Viking wouldn’t have all these people spend all that money only to be put us on buses; that could kill their reputation. Passau, Germany. The wheels start coming off the train. Boat never made it to Passau. Instead we docked around Straubing in the middle of nowhere. Took a 3-hour, roundtrip bus ride from the boat to Passau. When we finally arrived in Passau, our day, of course, was cut short due to the drive. The bus pulled up to the dock right at the edge of town where the ship should have been. My wife and a bunch of other passengers paid a lot extra for the Salzburg excursion. This drive was an extra 1 ½ hours, which left very little extra time to explore. You have seen the commercials. They advertise that you will be cruising leisurely through the captivating Wachau Valley, laughing with drink in hand as the incredible scenery passes before you. No such luck. Instead, we awoke at 8 am to pack our bags and leave them in the hall. Then boarded a bus for a 3 ½ hour trip, including an hour long stop at a truck stop in the middle of nowhere. My wife and I did manage to get a romantic stroll through the parking lot and they did give us all tokens to use the bathroom. That’s right, you read that correctly. PACKED BAGS, TRUCK STOP AND 3 ½ HOUR DRIVE. Didn’t board the new ship till after 12pm for lunch and delivery of our luggage. But, the show must go on. A few brave souls that refused to be denied, walked to another bus for another 45 minute drive to the Gottweig Abbey tour. We were now so far behind schedule it was late, completely dark and foggy. Needless to say, we could not see anything. However, the abbey really looked beautiful from the pictures I have seen. On to Budapest! Up at 6am to pack our bags and put them at the door by 7:15am. By now we know the drill. Less like a vacation and more like the military. Bus departed at 8:21am for Budapest. Another 3 ½ hour drive, including an hour long stop at a (you guessed it) TRUCK STOP. Have you ever seen four packed tour busses unload at a small truck stop? If not, you should. It is quite the treat. No, I am not making this up. We arrived at Budapest exhausted and were shuffled off to the tour, already way behind scheduled and ending again IN THE DARK. None of the promised time to “explore the city.” No night time scenic cruise of the city. There was a lot more that happened, but you get the idea. There were bed bugs, torn sheets, boats stacked 3 deep on docks, no toilet paper on busses, only one on ship lecture, etc, etc. Viking pretty much gave up. By the time we boarded the third boat and with a completely different crew, they had completely given up. Bottomline, this is an expensive, bad bus tour between boat docks where they use their stationary boats as floating hotels. I still can’t believe they are getting away with this. Viking’s staff issued talking points are to try and tell you how unusual this is, but we spoke to vendors that work with Viking (think bus drivers, tour guides, taxi drivers) along the way and they all said this has been going on with Viking for some time now. It is a known issue (that is, the low river levels). Final story, as we were leaving for the airport, the next group of passengers were boarding the boat. I overheard a crew person trying to explain to the new guests how the boat would not be leaving and they would need to board a bus in the morning for their next destination. Needless to say the passenger was upset. Wow, good job Viking! Read Less
11 Helpful Votes
Sail Date: November 2018
We purchased the very over-priced Viking Romantic Danube cruise, departing from Nuremberg and "sailing" to Budapest on Nov. 18, 2018. During the weeks and months prior to our first river cruise date, members of our foursome ... Read More
We purchased the very over-priced Viking Romantic Danube cruise, departing from Nuremberg and "sailing" to Budapest on Nov. 18, 2018. During the weeks and months prior to our first river cruise date, members of our foursome contacted Viking to confirm conditions were still good for our cruise. We were told that if we hadn't received any notifications indicating otherwise, all was well. On Nov. 14, 2 days before our long flights from YYC, Viking sent notice that low water levels meant we would travel on a similar longship "with all the comfort and style" of the Atla and that " on the morning of Day 7, we will likely need to disembark the ship in Vienna and travel by motorcoach to Budapest (150 miles)". Our river cruise and upgraded flights were all paid for, so we moved forward - hopeful that we wouldn't have to trade the most beautiful and anticipated part of our river cruise - the Wachau Valley - for a tedious 4 hour bus tour. But, of course we did - and not only did we miss the Wachau Valley because we reached it in the evening, but we endured another 4 hour bus ride on the busy Autoban while being shuffled around 3 different ships! Every few nights we had to pack up our rooms and set our bags outside for transfer to our next Longship We are frequent ocean cruisers and realise river cruising is different, but neither our ships nor our "French Balcony" stateroom could be described as comfortable or stylish. Our French Balcony was an expensive security risk - usually we were docked with another longship wedged up beside us - curtains had to be kept closed and balcony door locked - it was claustrophobic in the tiny room. Since there are no exercise facilities on the Viking Longboats, I took along water-weights, hoping to work out in our room, but that was impossible, since bags had to be packed up frequently and the room was far too small to allow any movement. All optional tours in Budapest were cancelled, due to our late arrival. The highlight of our trip was the days before and after the Viking cruise that we spent on our own in Nuremberg and Budapest. Our meals were good - nowhere near what we're used to on Ocean cruises (for a far less price). The rooms were clean. The staff were hardworking and friendly (so we paid the full recommended tips). The included shore excursions were good, however we only had opportunity to go on one optional excursion and that was very expensive but good, as well. Our upgraded liquor packages were not worth it, since they had run out of most of the wines we were told would be available to us, by the time we reached our last ship and they certainly weren't serving anything up on our bus hauls! The worse is yet to come!...our follow up. Viking offered us a future cruise credit "because we believe your overall cruise experience may have been affected by an unexpected situation". In other words, purchase another Viking cruise and they would be willing to pay for a small part of it - provided you did it within a year. When I said "thanks but no thanks" I was contacted by phone by a very unprofessional Viking agent. Our call consisted of so many long, pregnant pauses that I finally had to ask why she had called. She said she didn't want to insult me but wanted to make a deal. She offered a slightly larger cruise credit. When I asked how many times she thought we had changed ships, she gave it some thought and said "Oh, on this trip - maybe 3 or 4". Obviously, she hadn't even read my written complaint, but so much for the "unexpected situation"! When I told her that our travelling companions and other guests had been offered more, she told me that we were "entitled to nothing" and that we "can't make a deal" and proceeded to hang up. I can't imagine ever doing business with Viking again. Only their greed and confidence that they wouldn't be held liable could have allowed them to sell such a cruise (known low-water conditions) to unsuspecting fools like us. They were careful to keep the on-going situation hidden from us until the last days prior to sailing, and even more careful to include all kinds of self-serving protection in the fine print regarding "the carrier's rights". Read Less
2 Helpful Votes
Sail Date: July 2018
Viking Cruises now has a loyal customer for life! Not only was the cruise AMAZING! But I feel like you learn a lot about a company based off of how they deal with obscacles. Four days before our cruise started, we were informed that ... Read More
Viking Cruises now has a loyal customer for life! Not only was the cruise AMAZING! But I feel like you learn a lot about a company based off of how they deal with obscacles. Four days before our cruise started, we were informed that the water was low and we would be aboard Ship Jarl (not original ship) instead of Ship Atla (orginal ship) and that there was a possibilty that if the water didn't rise, we would have to swap from the Jarl to the Atla.  How fabulous is it that the moment they knew of the issue, they informed us! When we got on the Jarl, our WONDERFUL Cruise Director, Mario, told us what he knew, what we could expect if we had to switch ships, and when he'd give us our next update. They were honest and kept us informed as they promised. Where we did have to switch ships, because mother nature wasn't in our favor, they did EVERYTHING they could to make the change comfortable. Mario worked countless hours with other individuals behind the scenes to get us to the Atla with as much ease as they could provide. All inconveniences were minimal. We had to pack and unpack an additional time. And if you can even call it an inconvenience, we were able to take the most beautiful country side drive through Germany for 3 hours. We saw farms, villages on the hill side, and gorgeous churches and their different architecture. AND a tour that they thought they'd have to cancel, Mario worked it out so we'd be able to do the tour at a later time after we reached the Atla. We were so impressed by how they handled the issue. And it's worth noting that there was another cruise line (that I can't remember the name of) that wasn't able to fulfill on their itinerary because of the low water issue as there isn’t much you can do when it’s a Mother Nature issue. Viking did everything in their power to keep us on track and they did a phenomenal job. The water level was out of their control, but they took control of the issue and provided solution after solution to keep us happy and comfortable. Now, that I've gushed a bit about how they handled that issue (and I could gush more!), I want to gush about the boat, food, staff, and tours. Boat - Easy to navigate. Even the smallest room felt open and roomy. The upper deck was perfect way to end the day. We’d watch the country side as we talked and had our evening tea. THE FOOD!! We were so fat and happy after our trip. The dinners were especially delicious and we loved that it was local cusiune!! So nummy!! Our waiters would give us their recommendations and they never steered us wrong. There were times when all the desserts looked so scrumptious, we got them all!! And had our bellies not been so happily extended, we would have had more!! Staff - Oh, the staff. It didn't matter if we were on the Jarl or Atla, the people were fabulous. Attentive. Funny. Sweet. Caring. Personable. Informative. They made life on the boat a home. We loved how quickly we were able to make jokes with them. They always remembered our drink preferences for meals and would cater their recommendations based off of what we said we’d liked from previous meals. When we’d retire to bed, a blanket that I brought from home was always folded in a new way. My favorite was when Alexander made it into a bow tie! It was a wonderful environment to be in. A huge thanks to Dragan, Connie, Jayson, Radu, Alexander, Skiffy, Emanuel, and Nikolas. They’re who we were able to personally get to know during our trip. And where we were able to get to know them, every person on those ships deserve recognition for how hard they worked to give other guests the same attention and care our little boat family gave us! Tours - Viking picked the BEST people to give tours. They were local to the area and they where very knowledgable and passionate about what we did. It was great to talk to them as they had multiple generations of family that lived in the area and were able to tell us about their own history. No book or class will ever provoke feelings or thoughts like walking around the cities with people who know not only the history stories, but their family’s history as well. You appreciate it so much more. Having that opportunity gave the cities a whole new life and meaning to me. And whether it was the included or optional tours, you can't go wrong. You learn history on such a personal level. Read Less
6 Helpful Votes
Sail Date: June 2018
The Good: The boat is kept in pristine condition. Stateroom adequate and comfortable. Great service from the crew. They really try. Some of the tour guides were excellent and interesting; a few not so. The Not So Good and ... Read More
The Good: The boat is kept in pristine condition. Stateroom adequate and comfortable. Great service from the crew. They really try. Some of the tour guides were excellent and interesting; a few not so. The Not So Good and Inadequate: The wi-fi is advertised but was almost non-existent. Very false advertising. Two of our devices never connected, yet did easily in hotels. Other devices were extremely slow and not available often. No excuses Viking: wi-fi is available these days everywhere, on buses, planes, etc. Wi-fi calling was not available at all on boat, yet available easily at all hotels. If Viking is reading this, you should reimburse us about 15 dollars for needed cell calling. Advertised TV is almost worthless, as there is really nothing to see, The "news" channels CNN and BBC International mostly run 2 or 3 day old feature stories over and over. No local TV including no soccer/football during World Cup. Unforgivable in Europe. Paid-for balcony (or even window) useless as 2 or 3 boats tied up in port and balcony touches other boat. Total waste of money and close to fraudulent as a room upgrade. Best I can say about the food is that it is plentiful but "plain." Some of the local specialties in Austria and Hungary raised the average a bit. Good breakfasts. Program Director was mostly annoying as he was primarily a sales-person for optional tours and $100 certificates for future cruises. Voice blasted at high volume during the sales pitches. Had to listen to sales talk in lounge before dinners as it was mixed with some needed information. Gratuities in literature spoken of as Viking gratuity "policy." A I see it the gratuity "policy" is mine and yours, not Viking's. Viking would not fly us USA to Florence, which was our first choice. Viking would not book us on the only non-stop from Rome to Nuremberg; wanted to route us through Paris or elsewhere at high cost and much wasted time. Therefore would not provide transfer from Nuremberg, though we met Viking rep at airport. Wanted Euro 60 for transfer. Took a cab for Euro 29. Viking transfer bus had 50-60 (?) empty seats. Viking changed our return flight while we were on the boat, because of a strike, but did not notify us. Read Less
Sail Date: May 2018
Our family, my two sisters, my brother and his wife, took our Mom on this cruise, as she had been begging for several years, slipping cruise brochures in our mail slots for many years! Our Dad passed away from Alzheimers, the previous ... Read More
Our family, my two sisters, my brother and his wife, took our Mom on this cruise, as she had been begging for several years, slipping cruise brochures in our mail slots for many years! Our Dad passed away from Alzheimers, the previous summer, so we decide to surprise her with the cruise. Our favorite part of the cruise was Nikolai, our server who thankfully we met on the first day!!! He was absolutely incredible, speaking in several different languages to our family as we speak Russian, as well as English and conversing with our Mother, who speaks Spanish also. We felt as if he were part of our family by the end of the cruise! He was super funny, extremely attentive and perfect at his job! We also loved Zoran, Adam, Sorin and Ivaylo, they all went out of their way to make it a perfect experience for all of us!!! It was clearly evident that all of the staff, from the Captain on down to our housekeeper, took pride in all that they did for all of us! Four of us had the smaller rooms and my Mother and older sister had the larger suite, all of which were beautiful and luxurious! The best all around Customer Service and cruising Experience ever! Read Less
Sail Date: May 2018
We selected this cruise after taking advice that the Danube was a great first time river cruise and had heard good things from other Viking customers. The cruise began the day of my 65th birthday and we spent a night in Nuremberg before ... Read More
We selected this cruise after taking advice that the Danube was a great first time river cruise and had heard good things from other Viking customers. The cruise began the day of my 65th birthday and we spent a night in Nuremberg before the cruise embarkation. Everything went smoothly. The Cabin was good and the Crew very friendly and helfpul. The initial briefing was good and afterward we had a superb dinner. The Chef was Carlito and he and his staff did a fine job all week. Meals were served at the table and I much preferred this to the Buffet service you often find on cruises where there is a temptation to eat too much. Waiters and waitresses were prompt and efficient. There was a regular menu, special menus for the day and a regional menu which we opted for most of the time. Beer and wine were free at Lunch and Dinner. The cooking was of a high standard. About 70% of the passengers were from the US with perhaps 15% from the UK and another 10% from Canada. We were in a very select group from Europe. Everyone was friendly. Most people seemed to fall into the 55 - 75 age group and mostly couples. Entertainment was provided in the lounge in the evening, but we are not lounge sorts of people. I heard that the entertainment was good. Not any fitness facilities, but the daily walks provided exercise. The boat went from Nuremberg to Regensburg, Passau, Krems, Vienna and Budapest. A tour was included at each stop and there were optional tours at various prices. The tour director was Mario and he did a very good job with a briefing and often a talk on a particular topic before dinner each evening. The tour guides were good and you had a radio with an earphone for the tours. Mobility within this age group can vary a lot and after the first day we had different designated groups: easy, regular and enhanced for the tours. Stops on the walking tours usually had seating which was appreciated. You only had to walk about 15 minutes before a stop and comfort breaks were arranged. We visited Nuremberg, Regensburg, Krems, Vienna and Budapest. For us the best days were at Nuremberg and Budapest and the tour of Gottweig Abbey in Austria although all were good. On the evening in Budapest we had a special cruise to see Budapest at night. Beautiful We took the 2 night extension in Budapest and it was well worth it. We stayed at the Hilton on Castle Hill. The room was superb with a fantastic view of Pest. We visited several museums, the Great Synagogue and the Parliament buildings. When booking places make sure that the staff know you are an EU citizen as they will assume your are American and not entitled to EU discounts. All in all a great holiday. The Viking experience and attention to detail is fantastic. We would take a Viking River Cruise again, but next year we will head for a Viking Ocean Cruise. We particularly liked the inclusive nature of the holiday with a tour included each day as well as beer and wine at lunch and dinner. At the end of the trip the only extras we had to pay were the gratuities for the crew and a few euros for laundry. Highly Recommended. Read Less
1 Helpful Vote
Sail Date: November 2017
We took our first Viking Cruise on the Rhine '15; it was terrific, so we decided to go again and selected the Danube. Both were over American Thanksgiving. The plus of that is there are not a whole lot of tourists in the multiple ... Read More
We took our first Viking Cruise on the Rhine '15; it was terrific, so we decided to go again and selected the Danube. Both were over American Thanksgiving. The plus of that is there are not a whole lot of tourists in the multiple cities and towns we visit; makes for a very nice experience. The minor downside is the lack of warmth and sunshine; simply packed accordingly! We had another wonderful trip and took advantage of an advanced discount on our next cruise, which we will select as soon as we can find the time. Why Viking? They provide a superior experience from booking to return home. Their cruise program is very well-planned as to timing and what is included. Staff is awesome, food is great and as locally sourced as possible, which is really wonderful; staterooms are great; everything about cruising with Viking is great! Having been in the tourism business for many years, I am pretty "picky" when it comes to having everything go perfectly. With Viking, everything goes perfectly and is great fun! Read Less
Sail Date: November 2017
Chose this cruise based on the experience of friends and acquaintances. While the cruise was very good, the time of year limited the use of the entire longboat because of weather and temperature. The entire upper deck was off limits during ... Read More
Chose this cruise based on the experience of friends and acquaintances. While the cruise was very good, the time of year limited the use of the entire longboat because of weather and temperature. The entire upper deck was off limits during the week and the room balconies, though spacious, could not be used. Staff service was spectacular. Regardless of the many roles and positions, every staff member was knowledgeable, kind, friendly, and focused on making the cruise experience memorable. The staff in the dining rooms added a culinary service dimension generally available only in the most extraordinary restaurants. The cuisine was delicious and satisfying. The cabin was well-appointed and comfortable, reflecting the beauty of the longboat overall. Contemporary design and constant maintenance enhanced the indoor experience of the cruise. All the ports and excursions were well-managed, on time, and led by highly knowledgeable and friendly guides who made each place come alive. I would certainly take a Viking cruise. Hope to do a world cruise sometime in the future. Read Less
1 Helpful Vote
Sail Date: September 2017
We picked this because of the itinerary (going to cities we wanted to visit) and the dates matched the time window we had available. We booked our own 3-week trip to Europe, with this as a highlight of the trip. We met up with the ship in ... Read More
We picked this because of the itinerary (going to cities we wanted to visit) and the dates matched the time window we had available. We booked our own 3-week trip to Europe, with this as a highlight of the trip. We met up with the ship in Nuremberg, arriving at the main train station and taking a taxi to the ship. We had little problem finding the ship, but a last-minute message with the specific ship location would have been a nice touch. The ship dock is not close to the center of town, so they offered a free bus to allow you to spend an hour or two wandering around if you chose. I would have liked to know that we would be leaving Nuremberg at 1 pm the next day (right after the completion of the city tour), since we might have planned our time differently. Departure went smoothly, and we had no problems with water levels, although passing through the locks on the Main-Danube canal requires the top sun deck to be closed so the height of the ship can be reduced. The excursions and included tours were pretty good. Some tour guides were better than others, and you can't really select who you will have, but I would still recommend taking them. Since almost everyone goes on the tour, there is not much to do on the ship except hang out. A few times the ship drops people off in one city (example: in Kelheim) and then sails to the actual town (Regensburg) to pick up the tour people and have some shore time. One other small problem with the tours is that you get to see a lot of stuff from the inside of the bus without being able to get out and walk around (example: we saw the Nazi parade grounds in Nuremberg, but the only way to see them in more detail is to take the optional tour at extra cost). The food was pretty good, and the chef was present at all meals. We always had a good selection, and the portions were reasonable size (not huge). They included house wine with lunch and dinner, or you could buy nicer stuff if you chose. I saw a bottle of sparkling wine at breakfast if you wanted to have a mimosa, and that was included also. There were plenty of parties where you'd get a glass of sparkling wine or maybe some schnapps, so overall we did not have to spend a lot on purchased drinks. They offer a "Silver Spirits" package, and some people took that. It made things pretty convenient, but you may not feel that it's a good bargain if you don't spend that much on drinks. Service overall was friendly and fairly efficient. There were times where we did not know for sure who was responsible for serving our table, and orders got a bit confused as a result. It was nice to be able to sit with different people rather than being locked in to one set of companions, so we all moved around from meal to meal. I liked the cities that we visited. We seemed to have enough time in the different cities to walk around and get a feel for the town, not just see it from a distance. We were able to do some shopping, have a snack or a beer, and take advantage of the beautiful weather. Passau was particularly nice, but there was not a bad port in the whole week. Seeing the Wachau Valley from the ship was delightful, even if the morning was a bit chilly. I also liked the optional excursions that we selected. The Danube Narrows and Weltenberg Abbey trip on a small river boat was particularly nice, including the beer and pretzel at 10 am. We also did the Heuringen Evening in Vienna, which had music, food, and wine, and a nighttime walk in the vineyards next to the restaurant. Some of the tours felt a bit rushed, and having a beer at Weltenberg Abbey would have been nice if it was a bit later in the day. We finished up in Budapest, and one thing that I liked was that our ship took us on a short round trip at night to see the city lights from the river. You'd have to pay extra to go on a local cruise boat to see the same thing. The ship docked very near the Chain Bridge, and it was an easy walk to stuff in town from there. If you do the reverse itinerary, your first day after arrival will be very easy and you'll see some interesting sights. Overall, this was a really great experience. We hope that we can go on another river cruise, and we have two travel certificates that we bought on board to help us with the planning. Read Less
Sail Date: August 2017
There were three primary reasons we took this cruise. The first was the outstanding reputation of Viking Cruises. We talked with a number of well-seasoned cruise travelers who all said Viking was the best. The second was the fact that ... Read More
There were three primary reasons we took this cruise. The first was the outstanding reputation of Viking Cruises. We talked with a number of well-seasoned cruise travelers who all said Viking was the best. The second was the fact that the Viking Long Boats only had 190 guests. Neither my wife nor I would ever want to do a cruise with thousands of guests. The third was the itinerary of the Romantic Danube cruise. We both were very impressed with the planning and professionalism prior to our departure. The easy access resources through the Viking web page, getting information about the optional activities, the helpfulness and professionalism every time we called or had a question. The preparation part could not have been easier. We actually added three days in Prague prior to the cruise as well as two nights in Budapest at the end. Everything, the pre and post stays and the cruise itself were beyond belief. Magical even in many ways. In fact, our room was upgraded to the Explore Suite, which was simply wonderful. The food, the wait staff, the management, the guides could not have been more knowledgeable, friendly and helpful. Our first night on the cruise as the waiter is describing the evening's specials I told him I couldn't decide between two of them. His response - "get both of them." The scenery was just outstanding. The countries and cities we visited were just beautiful. The guides were extremely knowledgeable and many were even funny. Everything was so well organized and planned. We meet and made some new friends, one couple whom we keep in touch with and hope to see again. We have had the good fortune to do a fair amount of traveling to some really beautiful places. The second day on the cruise I said to my wife that we should just quit work and travel. But my wife and I both agree that this was the best vacation we have ever had. In fact, we have gone ahead and booked a cruise to Portugal this year and a cruise to Amsterdam in 2019. And we can't wait! Enjoy whatever cruise you select as I am sure you will have the time of your life. Read Less
3 Helpful Votes
Sail Date: August 2017
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been ... Read More
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been any better organized. We felt that the amount of free time was about right and the cities where we stopped and visited offered a great deal of different history as well as beautiful sites. We did encounter people in several of our visited cities that were extremely unfriendly, non communicative and not helpful when asking about their wares. We enjoy cruising on Viking for the very reason, everything is taken care of. No worries as to where to eat, how to get a taxi and how to find our way back to the ship. However, I let called to make sure that I would have only white chicken breast and lots of fruit and vegetables since I don't eat any meat at all. I also told our waiter several times yet the menu was poor for me. The chef said the menu came from corporate office and he had to follow it. Would you want to eat a pain chicken breast on top of mashed potatoes for 7 days? I think not and I think the chef shut have been able to have more variety. I hope your Corporate office will take note of this. It was embarrassing to sit at the Captains dinner with no plate of food!! The staff on Viking is truly the most helpful, pleasant and knowledgeable. Viking left us stranded in Paris for over 7 hours, bumping us off of three different planes to Nuremberg. I finally demanded to be flown to Amsterdam and then to Nuremberg which Air France did after many phone calls to Viking Atla. I could not reach anyone in the CA office as it was too early. We ask to fly in early so that I could celebrate my birthday with my Germany friends and family. The luncheon was over and people had returned to their homes when we arrive at the ship at 6:45pm when we were suppose to be at the ship at 10:00 AM. This memory is forever gone and a very sad one to have missed. I also let the waiter, as well noted when I booked the cruise that it was a Birthday celebration for me and an anniversary for my brother and sister in law. After many reminders, finally on Saturday, the anniversary was celebrated. We requested on Tuesday or Wednesday. Our waiter did nothing for my birthday and again, so disappointing to me and my family. I ate most of my meals on the back of the deck with soups and salads. When on an excursion, I would find a nice restaurant and eat my main meal off ship. We turned all of our paper work in to the front desk of Atla and we were told that they had submitted all of this documentation to Viking. As of today, we have not had any contact with Viking or Air France. I would appreciate this information be given your immediate attention and contact us. This was or second Viking cruise and we have referred several families to Viking. I expect to have some compensation for this frustration and disappointing experience. It definitely dampened our trip. Read Less
9 Helpful Votes
Sail Date: July 2017
Tired of the floating cities, unruly kids, and crowds and desiring shipmates who are a bit older and a bit more sophisticated and the experience of an intimate ship on a European river, we selected Viking. Although there was room for ... Read More
Tired of the floating cities, unruly kids, and crowds and desiring shipmates who are a bit older and a bit more sophisticated and the experience of an intimate ship on a European river, we selected Viking. Although there was room for improvement, we will be return customers. The ship was wonderful. Small and very user friendly. Everything was only a few steps or a short staircase away. Very nicely laid out and appointed. Our cabin had a veranda balcony but we barely used it. Most of our travel was at night, so there wasn't much incentive to sit outside. In port, we were always involved in a land-based experience. Still, it was pleasant to have the option. The cabin was pleasant, the bathroom quite nice with heated floors if desired. The shower was fully enclosed, so water did not spray or drain onto the balance of the floor. Generous and pleasant toiletries. Our cabin was only a few steps from the lounge and bar area as well as the library (with an excellent selection of appropriate travel focused books) and the 2 computers available for passenger use. Wi-Fi was included, so use of these computers was pretty much nil. Although we were so close to the public areas, we never heard a sound. Due to high water conditions, we were not able to embark at Nuremberg but were redirected to boarding at a non-port. Not Vikings fault and they did an exlemplary job at "crisis management". The shore excursions at Nurembery and Regensburg were still provided, even if it included a bit of bus riding. Inconvenient, but who can predict what curve balls Mother Nature can throw. overall, the included and optional shore excursions were well done. I always wish they could be longer and more comprehensive, but that is not how it works when you are in a port for only one day. The excursions were very well organized, with no delays, long lines or confusion we have seen so many times on the mega-ships. The entertainment was what I would have expected. Excellent opera trio the first evening and a cordial pianist who kept even the oldest passengers dancing. Since the ship is so intimate, obviously there is no glitter, glam and/or corny worthless entertainment . Now, for my constructive criticism. The food was OK. Just OK. Too much repetition (how many ways can they think to serve salmon and "lox") and not enough variety or selection. The weather was extraordinarily hot (100 in Vienna and Budapest) yet hot soups were always one of very few starter options. One night I ordered a lamb dish which was awful. Odd, overpowering seasoning profile which resulted in not being able to identity the underlying protein. And, although we were in Germany, Austria and Hungary, please, how much sausage, sauerkraut, and schnitzel can one take? Service in the dining room was also very spotty. Several mornings, I gave us waiting for a server and hunted down my own coffee. For juice, I walked upstairs to the casual Aquavit Lounge to get my own. Wine and beer are included with lunch and dinner and the servers were good at making sure the house wine was readily available. The problem was with those of us who had purchased a "deluxe" liquor package. Try to find or get service for the "upscale" wine list selections. Again, I needed to get up and track someone down. Rather annoying, I thought. Our cabin steward was very cordial and kept our room tidy.She promised to keep our ice bucket full and in the mini-fridge but she never delivered. Lastly, our cruise director, Sylvie, was top notch and first rate. Her colleague, Zoltan, was equally so. Appreciation also to the three bartenders who were always available, always happy and cordial and who always knew who we were were, what we preferred and what cabin we occupied. Top flight service from all of these folks. So, to wrap up, we did love it and we will return. A cloud here and there is always expected to roll through, but not enough to cause frustration or dismay. My husband I I would definitely recommend Viking. Read Less
7 Helpful Votes
Sail Date: June 2017
Bad food.....wine...very small shower...not worth the money! First.....and last time using Viking.....for the price of this river cruise the food should have been the best ever....was in fact barely eatable for the evening meals! Breakfast ... Read More
Bad food.....wine...very small shower...not worth the money! First.....and last time using Viking.....for the price of this river cruise the food should have been the best ever....was in fact barely eatable for the evening meals! Breakfast was good....lunch was fair...but dinner...was very poor. Poor quality and small portions. Their house red wine was not good, For $10,000 for 7 days everything should have exceeded our expectations...but it did not.. Staff was very friendly....rooms very clean but very small..especially the shower...could not wash you hair without bumping your elbows on the shower door handles...Excursions were good but several were just too short...1.5 hours, not including the drive time...Looked forward to sitting on the top deck for the view but most of the time it was closed....say they had to close it for safety because of low bridges and locks.....Many others also were unhappy especially about he food.....we'll be looking for a different river cruise line! Read Less
Sail Date: June 2017
We went on the Viking because our mom had a river cruise on her "bucket list". We found the ship to be very clean and easy to get around. We liked the idea of having less passengers in ratio to staff. Our staff was very, very ... Read More
We went on the Viking because our mom had a river cruise on her "bucket list". We found the ship to be very clean and easy to get around. We liked the idea of having less passengers in ratio to staff. Our staff was very, very good. They learned your name and used it when ever they saw you. The cruise director did a super job of explaining what each days activity would be. They had alot of extra trips you could take in addition to the ones provided in your trip. At each port our cruise director had an evening planned around where we where (i.e. october fest, opera, german dancing). The food planned by the chef was great and he fit it into the area we were in. We would say that if you want to do something like this, then join the Viking gang because you will have a super time. Read Less
Sail Date: May 2017
Viking Cruise lines is a class act. All the crew were professional, polite, willing to help, patient, and attempted to learn the names of the passengers. I will never do a mega ship again. The ship was very clean. I was a little ... Read More
Viking Cruise lines is a class act. All the crew were professional, polite, willing to help, patient, and attempted to learn the names of the passengers. I will never do a mega ship again. The ship was very clean. I was a little surprised at the decor, in my opinion, it could use a little face lift, It was a lot more plane than I thought it would be. But again, the ship was spotless and well organized and easy to get around. I was very impress with the ship handling skills of the captain and the first officer. I have recommended you cruise to all my friends and coworkers, everywhere we looked was a post card view. The tours were well organized and the guides were all very good. The extra excursions were reasonably priced and I did not feel I was being gouged every 5 minutes like the mega ship cruises. Lee Nashold. Read Less
Sail Date: May 2017
After 25 cruises I looked forward to trying a river cruise. We enjoyed the relaxing atmosphere and exploring ports we would never see if we were on a big ship. The cabin was a bit small for my taste but we managed ok for the week. The food ... Read More
After 25 cruises I looked forward to trying a river cruise. We enjoyed the relaxing atmosphere and exploring ports we would never see if we were on a big ship. The cabin was a bit small for my taste but we managed ok for the week. The food in the dining room was very good. One complaint was the lack of food in the afternoon. I came back from a day of sightseeing and there was nothing to eat. There should definitely be an afternoon snack available, small sandwiches etc should have been available. We enjoyed the shore excursions because they short enough to leave us time to explore on our own. If you're used to the big ships, the lack of things to do in the evening may be a bit disappointing. My biggest problem was with the total lack of security on the ship and the lack of a response from Viking. There was no one at the gangplank to check ID, bags etc. Anyone could have walked onto the ship and no one would know. The ID card they give you doesn't even have a picture and no one even looks at it. It's only used for the purpose of knowing if everyone is back on the ship. Post 9/11 this is completely inexcusable. Even after the attack in Manchester, while we were at sea, they didn't add any security measures. I've asked other people that have taken river cruises and they all said there was someone checking ID etc. All in all, I loved the cruise, but until they add security I won't be taking another Viking River Cruise. Read Less
Sail Date: May 2017
When you consider the history and think about the picturesque beauty this is the Danube, there was no other choice for this to be our first Viking River Cruise. The ports of call each had distinctive features and cruising along canals and ... Read More
When you consider the history and think about the picturesque beauty this is the Danube, there was no other choice for this to be our first Viking River Cruise. The ports of call each had distinctive features and cruising along canals and then the river made for an interesting set of sights. Add to this the efficiency in everything that was done by the crew and the fine dining experiences, this was the first of many that we plan to take. For those who have never been through a lock on a canal or river (we have), the experience to seeing the technology at work is quite impressive. You will make new friends but also have time for yourself, if you so desire. The time during the day to be on the top deck and observe the countryside was great. Last but definitely not least, the trip around the river in Budapest to see all of the night lights on bridges, buildings, cathedrals and more was a sight that made the whole trip worthwhile. Read Less
1 Helpful Vote
Sail Date: May 2017
We chose it because of good reviews, both from online and personal contacts, and because it suited our needs. We didn't need the bell and whistles that many of the higher priced river cruise lines offer. The decor is wonderful, food ... Read More
We chose it because of good reviews, both from online and personal contacts, and because it suited our needs. We didn't need the bell and whistles that many of the higher priced river cruise lines offer. The decor is wonderful, food great, service impeccable - just luxurious enough for us. And what really made it special was the crew actually seemed to like what they're doing and enjoyed the passengers. Don't know if it's training, or just hiring the right people, or that Viking treats its employees well - but they all seemed to be having fun! Makes a big difference for the passenger experience. We also booked our flights through Viking and they took care of everything...more than I expected! We hadn't traveled internationally for 10 years, so it was great to have our "hands held" for this trip. All and all, we would do another Viking Cruise again in a heartbeat! Read Less
1 Helpful Vote
Sail Date: May 2017
It sounded like a fun time. These were cities I wanted to visit and a river cruise was something I wanted to do. Although the cabin was small, we were so busy that we hardly spent any time in there. The food was excellent and there was ... Read More
It sounded like a fun time. These were cities I wanted to visit and a river cruise was something I wanted to do. Although the cabin was small, we were so busy that we hardly spent any time in there. The food was excellent and there was plenty of it. We were never hungry. There were snacks available between meals. Every evening, there was some activity or entertainment if you were looking for additional ways to have fun and meet other people. Because of high river levels, we ended up having to switch ships. They made it so easy and with little inconvenience to us. They had to adjust some of our excursions but we were able to see the Alps which is something we were not originally scheduled to do. Shore excursions were informative and we were given several choices as what we wanted to do. There was also free time to relax, shop or take in more sights. This was my first cruise and I would sail Viking again. Friendly staff, good food and a great time. Read Less
2 Helpful Votes
Sail Date: May 2017
This was our first river cruise and we went with friends. We spent 3 days in Prague beforehand to adjust from jet lag before joining the Atla in Nuremberg and thoroughly enjoyed it. On board the entire crew treated us like royalty and did ... Read More
This was our first river cruise and we went with friends. We spent 3 days in Prague beforehand to adjust from jet lag before joining the Atla in Nuremberg and thoroughly enjoyed it. On board the entire crew treated us like royalty and did everything possible to make the trip memorable. The Maitre d' helped with personalized menu adjustments for food allergies every morning making the meals more enjoyable than we'd ever experienced. The local guides did a great job providing local and regional history and tips for further exploring. Everything did not go as planned however, and spring rains created flooding conditions on the river that eventually stranded us in Regensburg, no longer able to get under the low bridges. The program director worked tirelessly to make and remake alternative plans to insure we were still able to have a great cruise experience and she succeeded. Even though we eventually had to pack up and bus over to a sister ship on the other side of the low bridges, they worked to make that inconvenience as painless as possible. In direct opposition to another cruise line we sailed earlier in the year, Viking never tried to sell us any products or hound us with sales pitches for future cruises unless we specifically wanted the information. The next time we cruise we will definitely consider Viking as they really excel in providing excellent customer service! Read Less
3 Helpful Votes
Sail Date: November 2016
My husband and I recently took the Viking Romantic Danube cruise on the Atla from Nuremburg to Budapest with a group of friends. The small ship was satisfactory, but it was too cold in November to use the third deck for exercise, games, ... Read More
My husband and I recently took the Viking Romantic Danube cruise on the Atla from Nuremburg to Budapest with a group of friends. The small ship was satisfactory, but it was too cold in November to use the third deck for exercise, games, or viewing. Food and staff were adequate. The included morning excursions were enjoyable with excellent local guides. For those who don’t like to shop, there was nothing else to do in the afternoon unless purchasing an optional tour. There were before-dinner lectures but little to do after dinner other than sit in the bar lounge and listen to a singing pianist, except for two game nights and one night of two opera singers with a four-piece string accompaniment, all of which were enjoyable. There were very few TV stations, and the Internet was sporadic. The disastrous part of this cruise was booking it. We started almost a year earlier with Johnny at Viking because there was a “special” price and free airfare from the East coast until January 31. As we worked with him, we learned that Orlando is not on the East coast, but Philadelphia and New York are! We upgraded the nine-hour flight from Orlando to Frankfurt to premium economy for $900 each. We extended two days in Budapest for a deviation fee of $100 each. We were charged $400 each for the two-day hotel stay. We bought the travel insurance for $519 each. The total cost of the trip was $7,800. We decided to book as this was a group vacation. I left messages for Johnny every day for a week, and he never returned my calls. Finally on January 30 I called general reservations and was given another agent to book before the “sale” ended the next day. When I realized we were being charged $800 for two nights in a Budapest hotel, I called the Viking business office and spent a day cancelling it. I instead booked the four-star K and K Opera Hotel online myself for $80 a night. When we later tried to learn the flight dates and times, we were told we had to pay an extra $164 each from Air Plus, Viking’s “exclusive custom air department,” to find out ahead of time and receive “more desirable” flights. These flights were later changed without notifying us, from the agreed-upon 8 AM flight to a 6 AM flight. We learned of the change only after calling the airline to confirm our flight. Even though the cruise itself was adequate, it’s not worth the agony of booking, the unprofessional service, or the ridiculous costs of the add ons. This was not our first European river cruise, but Viking was a very difficult company to deal with. Read Less
1 Helpful Vote
Sail Date: November 2016
My husband and I enjoyed every aspect of this river cruise on the Danube. We had been thinking about it for a number of years and saw a great deal, so we decided to go. Everything was beyond our expectation. The staff were very friendly ... Read More
My husband and I enjoyed every aspect of this river cruise on the Danube. We had been thinking about it for a number of years and saw a great deal, so we decided to go. Everything was beyond our expectation. The staff were very friendly and attentive. The accommodations were clean and spacious. The food was exceptional. The only thing I didn't like was the same wine was served every night. It would be nice to have a variety, in case you don't care for the one being served. The tours were fantastic. One of the best tours were enjoyed was the walking trip to the Farmer's Market in Vienna with the head chef. It was a nice up close and personal view of a local venue. It also allowed us to get to know the chef a little bit. It was a very enjoyable adventure. And, it only cost the price of the train ride! We highly recommend this to everyone and will definitely do it again. Read Less
Sail Date: November 2016
We had traveled with Viking once before in 2013. Even though it was a kind of working trip for us with the Singing Men of Texas on the Black Sea, it was wonderful. Once again we found the service of all working for Viking is above and ... Read More
We had traveled with Viking once before in 2013. Even though it was a kind of working trip for us with the Singing Men of Texas on the Black Sea, it was wonderful. Once again we found the service of all working for Viking is above and beyond anything we expected. Everyone is so helpful and kind. The whole ship is immaculate! All the waiters, tables, rooms, everything was spotless and perfect. The planned tours were very informative and well organized. All the tour guides were knowledgeable and their English perfect. Our last guide in Vienna to the Palace must have been tired or stressed out, because she fell short in the pleasant category. She seemed a little bored with all of us and in a hurry to be rid of the inconvenience. But considering this, only one, out of all the people we met - commendable. Also had a guide in Regensburg, Germany with too many political views concerning American politics, but we just laughed him off knowing he was not in the "know". Political views should be kept to oneself especially concerning a country not your own. All in all, YES, we hope to be able to tour with Viking again. Wonderful experience and one everyone should have at least once in their lifetime. Read Less
Viking Atla Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

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