30 Nuremberg Emerald Waterways Emerald Sun Cruise Reviews

Danube Delights Cruise on the Emerald Sun with Emerald Waterways. Excellent! Our first river cruise but certainly not our last. The ship was brand new; it was christened during our trip along with its sister ship the Emerald Dawn. ... Read More
Danube Delights Cruise on the Emerald Sun with Emerald Waterways. Excellent! Our first river cruise but certainly not our last. The ship was brand new; it was christened during our trip along with its sister ship the Emerald Dawn. The ship was immaculately clean and beautifully designed. We had booked a Panoramic Balcony Stateroom which was comfortable, roomy and attractively appointed. The stateroom was cleaned twice a day! The food on the ship was varied, often containing dishes relevant to the area which we had visited that day and without exception delicious. Entertainment on most evenings was provided by George the pianist together with taped music for those passengers who wanted to party, party! On two occasions the entertainment was provided by local groups; an oompah duo - very entertaining and on another occasion a typical music and folk dancing group who were superb. There was a small gym on the ship, a small swimming pool and a cinema, none of which we used. Every member of the staff was friendly, courteous, helpful and hard working. Nothing was too much trouble. My partner was rather disappointed to find that an Apple Strudel had not been included on the menu. On his busiest day of the cruise the chef took time out to prepare one for him especially! The Cruise Director on our trip - Ray - was without a doubt a major contributor to our enjoyment of the cruise. He was extremely knowledgeable about every port of call, always available to the guests and a delight to spend time with. All in all we can't wait for our next trip with Emerald. Read Less
Sail Date August 2015
From the moment we boarded the 'Emerald Sun' we were made to feel welcome, due to a traffic jam on the way from Munich to the ship we arrived too late for lunch. However the chef provided me with a delicious curry. The ' ... Read More
From the moment we boarded the 'Emerald Sun' we were made to feel welcome, due to a traffic jam on the way from Munich to the ship we arrived too late for lunch. However the chef provided me with a delicious curry. The ' Cruise Director' - Ray - was first class and gave great presentations on the forthcoming visits. We found him most knowledgeable and very approachable. I think the staff on this ship are the best I have ever encountered during my decades of travelling. To give an example I said to the head chef that Apple Strudel would be nice at one meal, he told me that he would try to fit it in the menu. By the final evening of the cruise I had resigned myself to the fact that the Strudel was not going to appear. Imagine my surprise and delight when the head chef popped his head out of the galley to say that my Strudel was ready. This was made on the day the ship was christened and the galley crew were very busy - now that's service. The Texan Read Less
Sail Date August 2015
None of my party has ever been on a cruise before and didn't know what to expect. We loved it! It was a perfect vacation for my mom as her ability to walk long distances or on hard terrain is limited. My sister and I enjoyed it just ... Read More
None of my party has ever been on a cruise before and didn't know what to expect. We loved it! It was a perfect vacation for my mom as her ability to walk long distances or on hard terrain is limited. My sister and I enjoyed it just as much as she did although we did take the opportunity to take longer and faster walks when we could. The ship is new, having been brought on-line just this year. The amenities were all very nice although the pool was a little smaller than I expected. However, they do have an "endless pool-type" feature that creates a current if you want to swim. The weather when we sailed was cool and rainy for most of the days so I don't know if the retractable roof was opened much during the cruise. The lounge area is nice and has a lot of seating although if all cabins had been filled I think it might have been a little more crowded than I wold have liked. We found the cabins to be more spacious than we expected, and very comfortable. The ability to open the window as we sailed helped with the temperature control and brought in fresh air. We had full size floor to ceiling windows with two chairs we could use to watch as we sailed.The window was very large allowing us to stick our heads out to look around if we wished. We were on the middle floor which was perfect. We heard from others that it was noisier on the top floor but we heard very little noise in our cabins. We returned from dinner each night to find chocolate on our pillows and the schedule for the next day. (One day we forgot to turn off our do no disturb light so when they came in to put the chocolates on the beds they cleaned our cabin which we really appreciated but didn't expect.) The length of the walking tours were just right and we were allowed free time in just about every city we stopped in. For passengers who needed more time or fewer obstacles, there was always a "gentle walkers group which was perfect for our mom. For the most part the tour guides were very personable and knowledgeable about the area being toured. The guides were local at each port. The absolutely BEST part of the cruise was the staff. As "the Texan" says in a previous review, the staff on the Emerald Sun made us feel welcome the minute we set stepped out of our cab and grabbed our suitcases. We were on the same cruise as the Texan and agree with everything he said. The cruise director (Ray) worked very hard to provide all of the passengers with a good experience. He took our mother under his wing and called her "mum" which she really enjoyed. When she wasn't feeling well he knew (don't ask me how) and asked after her. He checked in with her when she would move around the ship which we really appreciated. I can't imagine a better cruise director. The wait staff, chefs, front desk staff, and housekeeping staff (and all of the other staff we met on board) were also wonderful. Their humor and their ability to remember our personal preferences was amazing. From the first day, they knew our likes and dislikes. My mom couldn't decide between desserts one evening so they brought her both. (She has never eaten so much and so well in her life....) The staff were always smiling, always polite, and always made sure we were having the best time possible. Some people felt the food became somewhat monotonous but we enjoyed it. The only thing I would have liked to see is fewer 5-course dinners as I am typically a more casual diner. The breakfast and lunch buffets were always good. the dinner were also good but lengthy. Possibly more spicy foods on occasion would be nice. I would love to cruise with this staff again at some time and would not hesitate to recommend the cruise line, the ship, and the staff to anyone. Read Less
Sail Date August 2015
This was our first river cruise, but having done 4 big ship cruises in recent years and with an ever increasing bucket list of European cities we want to visit, a cruise down the Rhine seemed an ideal way to spend a week. We had a great ... Read More
This was our first river cruise, but having done 4 big ship cruises in recent years and with an ever increasing bucket list of European cities we want to visit, a cruise down the Rhine seemed an ideal way to spend a week. We had a great week on the Emerald Sun; the crew were wonderful, attentive and friendly in all departments, but not intrusive; the food was very good with a great choice on the menu for each dinner; really liked having a different red or white wine being served with dinner each night. The ship was very comfortable, the large main lounge is the centre for evening entertainment and seemed large enough to accommodate all guests without feeling crowded. There is a (small) cinema onboard but we never went to it so cannot comment on this feature. Our cabin was light and airy, but the bathroom was somewhat cramped; that said the extra inches in the main part of the cabin is more use over the course of the holiday. Our only complaint was not being aware that sun deck would not be open whilst on the Main because of so many low bridges. All the Guides in the ports we visited were excellent, and the split between guided element and free time was just about right. Each night the cruise Director gave a short briefing before dinner regarding the next day's ports and explained the various options. A local map with points of interest and local information was available from reception at each port, which made it easy to find your own way around after the guided tours. All in all a highly enjoyable week and we will certainly be looking at another cruise with Emerald in the future. Read Less
Sail Date July 2015
The brand new SUN is a nice ship. The beds are comfy, the opening windows are a nice touch and the food is pretty good. The staff were also very good. As this was the maiden voyage, there were some teething issues; hair dryers turned up ... Read More
The brand new SUN is a nice ship. The beds are comfy, the opening windows are a nice touch and the food is pretty good. The staff were also very good. As this was the maiden voyage, there were some teething issues; hair dryers turned up late, the pool wasn't in action until about day 4 and then it was very cold. Our bar fridge did not work for the entire trip and the light above our sink liked to blink off occasionally. For the most part, food was pretty good but often the cooked food (in the warming plates) were warm-ish. Also, I'm gluten free and it seemed like the waiters weren't well educated about what that meant and it wasn't always easy to get GF food. However, once I started speaking directly with the Maitre D or the chef, things were better. So don't be shy! My main gripe, as someone who is not yet retired, was the early timing of breakfast. Cooked breakfast was offered between 7 and 9. I don't usually get out of bed before 9 on holidays! So if I wanted a fried egg, I had to set the alarm. Setting the alarm is not really my idea of a holiday! Also, because of the early starts, we tended to do our own thing and only took advantage of 2 included tours. The first one was a bit dry but the 2nd guide was really funny and made the tour more enjoyable. If you have walking issues and/or you don't mind getting up early EVERY DAY, then you'll be fine. They did offer us a lunch when we embarked. Earlier reviews about starving until dinner on the embarkation day is no longer true. The self-serve coffee/tea is really good but a queue would often form since there is only one machine. All in all, I don't think I'd do this type of cruise again, but it was an interesting experience. Read Less
Sail Date April 2015
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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