We took a 16-day cruise from Buenos Aires with the Norwegian Sun in February 2024.
We chose it based on the itinerary and the company's good references. The itinerary was good.
The problem was the ship: When we arrived the cabin smelled of cigarettes and bathroom. At night we noticed that there was an unbearable noise coming from the air conditioning.
On the second night when we entered ...
I am rewriting this review to insure that unsuspecting customer read an accurate accounting of our experience with Norwegian Cruise Lines. We all expect that such an adventure will not be “perfect” but seriously this company is the worst. With 20 cruises under our belts with Princess and Celebrity we were lured away by the enticing itinerary.
Check in was pretty much the same old thing although ...
I thought the cruise ship itself was a disappointment from start to finish. I went on this holiday with my mum and dad who were also appalled with the ship. Boarding the ship we were never told about the previous sickness that they had had on board so as you can imagine it was horrific, floors 6 and 7 stank of sick and the food was horrible - I and my parents hardly ate. If we had been told ...
Re NORWEGIAN SUN depart San Antonio (Santiago) 17 Feb 2018 heading to Miami.
(Departure port was changed from Valparaiso to San Antonio shortly before the cruise)
On arrival in our Cabin we were told that:
• There was an outbreak of Acute Gastro Enteritis (AGE) / Norovirus on board
• There was Maintenance planned during the cruise.
We had not received any advice by email, text or ...
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could not get to cabin. Had to wait to be served any food or water the whole time on ship. We could not use the library until the last 3 days of 16 day cruise, ...
1st This is too small an area to list the problems we encounterd on the ship.
The biggest being the noise levels due to ship refitting being done while we were cruising. DB levels were off the charts very annoying in lounge areas (when raining and no other place to hang out) and pool side.
Tea was store bought tea Lipton (sorry Lipton Fans) - why not then also use store bought ...
Cruised around South America with NCL. The ship was old and numerous things in the room did not work or were broken. Food was very basic quality and there was no variety. Same menu every day.
NCL seem to have a simple policy for dealing with any customer queries.
1. If the answer could be Yes or No then the answer is ALWAYS "No"
2. If a third party is involved then the third party is ...
This was our first Norwegian cruise. We chose Norwegian Sun because we wanted to go to a place we hadn't before, which was South America. We also wanted a cruise ship that was sailing for both Christmas and NYE. We thought the itinerary sounded great because it included 3 countries (Argentina, Brazil and Uruguay) and some cities we were looking forward to such as Rio. This was our 5th cruise, we ...
If you are looking to go on a cruise where service is great, staff are happy...do NOT take Norwegian Sun!!
Leadership on this ship and Guest Service manager, do NOT have a clue of what service is all about. She is rude, defensive and insulting to guests.
Luggage delivering was delayed for 13 hours, no apology, no compensation, no compassion! They have this "don't care attitude"
Luggage ...
On our NCL cruise aboard the Norwegian Sun, November 2 -- December 2, 2016, the staff was out of control. Room cleaning was completely substandard. Staff made little response to requests from the passengers. Staff retaliated against "complainers." In one instance, NCL staff left fresh excrement on the shower curtain of a couple who reported multiple times that they could not turn off the heat ...