15 Norwegian Sun Cruise Reviews for Romantic Cruises to South America

Booked this cruise as a means to achieving a long held curiosity to see South America. By sailing this cruise from Buenos Aires to Santiago and following that up with the Santiago to Miami leg we were able to see a great deal if not the ... Read More
Booked this cruise as a means to achieving a long held curiosity to see South America. By sailing this cruise from Buenos Aires to Santiago and following that up with the Santiago to Miami leg we were able to see a great deal if not the full monty. Not much space to do justice to 30great days but I’ll try! The Sun is a small ship and did suffer because of this at times on the first leg on sea days. This was especially true of the buffet where spaces were frequently at a premium. Size also meant that the options for light dining at lunchtime were very limited. Sandwiches were limited to filled croissants and there were few cold meat options. By contrast I found the range of choice in the main dining room to be excellent. In 30 nights I never duplicated a main course choice and was never disappointed. Of the speciality restaurants if found La Cucina and Los Lobos to be very underwhelming, but Le Bistro was excellent. We thoroughly enjoyed the entertainment in the Windjammer, especially Kiefer Wiley, who always kept the party going. A young pianist, Walisson, had joined the ship’s crew at Buenos Aires so it was early days for him but he settled well and was well worth a pre dinner listen. We caught a performance by the ship’s singers in Bliss one evening. Backed simply by electric piano, they were superb and distinctly better than in the over amplified main theatre. The show and produced a similar quality performance at each of the Jazz Brunches we attended. Old adage if you’re good enough you don’t need to be loud. We didn’t use any of the ship’s excursions, joining fellow Cruise Critic members on a series of excellent trips. Not once were we in danger of missing departure and one of the early questions we were always asked was when does the ship leave? I’ll probably give a thorough review of each excursion on a post under South America Ports of Call. Special stand out mentions now however for Dennis Purtov at Puerto Montt and Patricia at Trujillo. We also had great experiences at Valparaiso, Coquimbo and Puerto Chacabuco. I have to say that embarkation at Buenos Aires was excellent. A clean, comfortable waiting hall, a speedy transition through check in and a good transfer by bus to the ship was a really good quality service. Compare that to the sloppy positioning of colour tag luggage, muddled exit pathways and haphazard progress through security at Miami and it was like being in two different worlds... and it wasn’t the third world country that was shown up! Just an extra point of minority interest. It was so nice to be able to run on the Promenade deck and not feel guilty. Runners don’t have to feel compelled to run on treadmills in a humid gym or up on an exposed top deck. We made so many new friends on this trip and hope to meet up again some time. A lot of that was down to a really active Cruise Critic Roll Call, so thanks for making it all such a great trip! Read Less
Sail Date March 2019
We have cruised 5 times each year and this was one of the best experiences mainly because of the dramatic vistas floating past our balcony. Gigantic Glaciers, rugged mountain peaks, wildlife(penguins, alpacas, condors,..) and cultural ... Read More
We have cruised 5 times each year and this was one of the best experiences mainly because of the dramatic vistas floating past our balcony. Gigantic Glaciers, rugged mountain peaks, wildlife(penguins, alpacas, condors,..) and cultural ports in Argentina and Chile. The ship itself was clean and well-maintained with attentive staff everywhere. We would have liked a better quality of shows in contrast to "Burn the Floor" on the Escape. But this was a smaller ship and so it is a matter of economics. Fortunately, the weather was mainly fine and the choppy seas around Cape Horn were mitigated by the ships stabilizers. Our next cruise is on the maiden voyage of NCL "Bliss" to Alaska which is much larger. We expect to see from our balcony, dramatic Glaciers and craggy peaks, but we hope it will not be too boisterous with all the race car tracks, water slides, and other adventure features. Just a nice cozy safe trip is all we are looking forward to experiencing. Read Less
Sail Date February 2018
I traveled with my girlfriend and chose this cruise because of timing and itinerary - December/January - to escape the cold in upstate NY and visit Patagonia in two weeks. First issue is the port of embarkation was changed from ... Read More
I traveled with my girlfriend and chose this cruise because of timing and itinerary - December/January - to escape the cold in upstate NY and visit Patagonia in two weeks. First issue is the port of embarkation was changed from Valparaiso, Chile - A great place to visit from everyone's opinion - to San Antonio, Chile - Nothing to write home about - all after we booked the cruise and with no sort of compensation what so ever. The ship is clean, well laid-out and has a full track around the ship on Deck 6 for walking/running. It is an old ship so it is much better decorated than newer NCL ships. The cabin was the most spacious inside cabin of all ships I have sailed so far - a lot of space - a characteristic of old ships - the Sun is the second ship of the Norwegian fleet. Newer ships like the getaway of the escape will give you a closet-size cabin as a comparison. Dining is nothing to write home about compared to other cruise lines - Carnival and most other cruise lines I sailed with offers a better menu in its main restaurants. Norwegian is trying to push its pay extra a-la-carte restaurants like Le Bistro, Cagneys, etc. You most likely find something you like to eat every time in the main dining restaurants but do not expect escargot or lobster at all, just some regular grub. Entertainment on this cruise was particularly low quality even compared to other Norwegian Cruises. Young people dancing and singing and making noise but nothing special. All ports are worth a visit, except for Puerto Chacabuco - there is absolutely nothing to do or see there. With tour, they will take you to a park, maybe a waterfall, and a couple of volcanoes in the distance if you are lucky enough to get a clear sky and they are not obscured by clouds. My recommendation: stay on the ship and enjoy it while the crowds go out. The best ports is Ushuaia, the most southern city in the world, and Stanley, in the Malvinas Islands (Falklands) where you can see penguins and a particular landscape. I hear Valparaiso, Chile is great but I did not get to see it since NCL took it away and replaced it by the Industrial port of San Antonio. Montevideo and Buenos Aires are definitely worth a visit as well. Service was good, no complaints there - the cruise is multi-lingual with passengers from many different countries mostly Latin America and Europe - yet much of the staff did not speak Spanish to the displeasure of many Spanish-speaking folks. With English, no problems. One issue we encountered was when we decided to leave our big suitcases in Montevideo - for ease of travel reasons - and yet continue one more night with the cruise to Buenos Aires. The ship security would not let us leave the ship with our suitcases because we were going to come back to the ship. The problem was cleared up only after heated discussions with the ship's embarkation/disembarkation officer and the port of Montevideo representative. I see this as an infringement of a passenger's freedom of movement. Passengers should be free to take any of their personal item off the ship at any time they please. It is a matter between them and the customs of the port - none of NCL's business. In any case, we were able to do it and the matter is a rare occurrence so I hope that no one will have to deal with that again. Overall, this is a good cruise but NCL can certainly do better in serving better food and remembering that cruises are supposed to be all-inclusive and still provide excellent food and service. Read Less
Sail Date December 2017
We chose this cruise due to the Panama Canal experience. We wished they had cut out the Santa Marta Stop and let us stop in Panama. There is nothing worth seeing in Santa Marta and was a wasted stop. We also stopped in Manta Ecuador ... Read More
We chose this cruise due to the Panama Canal experience. We wished they had cut out the Santa Marta Stop and let us stop in Panama. There is nothing worth seeing in Santa Marta and was a wasted stop. We also stopped in Manta Ecuador and it was a wasted stop too. Most of these ports are not ready for tourists and big ships. Getting off the ship was different since we were in shipping yards. So you had to disembark then take a bus outside the terminal. The shopping ability on this cruise was poor. This is a long cruise to have only two small shops. One was all jewlery and the other was a gift shop with liquor. They should have changed out the merchandise daily. Since we spent a lot of time at sea, woman like to shop. The choice of merchandise was slim. Cheap t-shirts. The makeup section was pathetic. Our last cruise there was one whole store of makeup and three women’s clothings stores with bathing suits, dresses, shorts, shirts, etc. Not this cruise. Also, there wasn’t the ability to get soft drinks. On our last cruise they had self help areas for drinks. This cruise only offered juice, tea, water and coffee. If you wanted a soft drink you had to go to the bar. Then you were made to feel like you had to tip for getting a coke. (Pepsi) Speciality dining was amazing. The main dining areas were not so impressive. The wait staff was very slow and the food was average. I do want to comment on our steward Lazarro. He was amazing! He heard we were having people over to our cabin for an evening get together and without asking he brought snacks, more wine glasses, and some other treats. Such a nice gesture and very much appreciated. Soledad in the casino was also a GREAT WAITRESS! Wow she was so friendly and always called us by name and made us feel so special. She knew exactly what we liked to drink when we came in to gamble. The entertainment was awful. The comedian we had on board did not even have a routine. His spill was to go around the room and ask everyone their name and what they did for a living. Then if he has something funny to say or interject he would. It was so bad. The magician was from America’s got talent or something like that and his assistant didn’t come with him because of paper work issues. So he was solo and the show was grueling. It drug on FOREVER and was awful. This is the FIRST cruise we have been on that the entertainment was terrible. To spend as much money as we did on this cruise, we were disappointed in many of the details such as entertainment and services available. Also, after about 12:00 at night, it is impossible to find something to eat unless you call room service. Shore excursions: we got off in Lima and did the Machu Picchu trip. When we looked at the brochure it states that if you are handicap, in a wheel chair or unable to climb or walk for long periods of time, this excursion isn’t for you. Well, we ended up with MANY people who should not have been on this excursion. My husband spent most of his time helping an 80 year old lady through the ruins at the mountain. We spent $2000 per person for this trip then spent our time helping others that had NO business being on this trip. Also, who every made the plans for this trip need to rethink the itinerary. We spent the nights in Cusco, where NO ONE CAN BREATHE. Out of 68 people, 65 never slept for two days because we had breathing issues. There are beautiful places in Aquas Calientes that is 6500 feet above sea level where people can actually breathe. Don’t get me wrong, the hotel in Cusco was beautiful but it was a painful experience trying to breathe. Also, someone needs to reach out to the guests before the trip to verify they are able to make this trip with all the fitness requirements. We also had a handicap woman in a motor scooter that got her own van, and personal attendant because she complained to NCL that this is why she came to this cruise. So she made NCL provide her with these options. Then she bragged about pitching a fit to NCL so they would provide these things for her. Really disgusting at what she did, then bragged to everyone about it. She was provided with her own large van and people carrying all her stuff the whole time. Now if she had paid for it, that would have been one thing. But for her to complain and make NCL pay for this service when it clearly states that if you are handicap this isn’t the trip for you. Last but not least. We were told there was the HAVEN class on this ship and this was not true. Read Less
Sail Date December 2017
We chose this cruise because my parents had cruising the Panama Canal as a bucket-list trip. They asked my fiance and I if we'd like to join, and we said yes! My parents chose the cruise line and itinerary, and we came along for the ... Read More
We chose this cruise because my parents had cruising the Panama Canal as a bucket-list trip. They asked my fiance and I if we'd like to join, and we said yes! My parents chose the cruise line and itinerary, and we came along for the ride! My parents stayed in a suite, while we stayed in a balcony mid-ship room. The cruise left from Miami, and we flew in the evening before. We shared a room with my parents that was booked by the agent my parents' used to book their trip. Because my parents booked a suite on the boat, the agent took it upon themself to book my parents the Presidential Suite at the hotel, which was a bit overboard. It was a really nice room, though! Embarkation was a little rough. The Norwegian-booked shuttle from the hotel was over an hour late to pick us up (it was supposed to arrive at 11:15, and our boarding appointment as at 12:30), and the bus that did arrive was not large enough for all of the passengers, so we had to wait longer for another bus to come pick us up. We were not given any explanation of this, and were left wondering what was going on. Next time, we would definitely arrange our own transportation to the pier rather than booking through the cruise line. Once we arrived at the pier, we dropped our bags with a baggage handler (who flat-out asked for tips) and entered the terminal. My parents were in a suite, so they were whisked away to the priority boarding area, and were on the boat almost immediately. Us plebes in the balcony room, however, went to general boarding, where we waited in a slow, agonizing line for about 2 hours. I know that "every cruise line is like this," but there has GOT to be a better way to get people on the ship. Nerves were starting to wear thin after a solid 4 hours of standing and waiting (interrupted by a short bus ride), but things turned around as soon as we got on the boat! Ship: - We loved the Sun! This was my second cruise, and this ship was just a bit smaller than the Carnival Valor, about 1,900 guests. The decor was nice, if a little bit on the "cruise cheese" side, with turquoise carpets, fishes, and the strange Greco-Roman theme of the casino. - I saw that the boat had been remodeled within the past few years, but it is starting to show some wear, with some thin carpet in the staterooms, threadbare seatbacks in the theater, etc. - What I liked most about the ship was that despite the embarkation disaster, it rarely felt crowded! The only times that it was irritatingly crowded on board were in the buffet right after shore excursions returned, and during the damned "$10" sale at the boutique. Cabin: - Our mid-ship balcony stateroom (8220) was plenty roomy for our needs and had tons of storage (there were drawers and cabinets we didn't use) and plenty of space under the bed to stow our luggage (we had 2 large suitcases and 2 carry-on suitcases). - I have to shout the praises of the SHOWER! The stall itself is nothing to spit at (tiny, as usual), but good lord, the water pressure and temperature were AMAZING for a boat. - There was shampoo/condition hybrid and body wash provided, plus hand soap. I ended up using my own. - The hair dryer does the job, but just barely. It's basically a flexible tube coming out of the wall, and it's hard to use. The tube gets hot, and it's almost impossible to try your hair without the hot tube coming in contact with your arms, etc. Uncomfortable, would recommend bringing your own hair dryer. - There was really only 1 outlet in the whole cabin. We brought along a power strip (with USB ports) and it was a life-saver. - We also brought a bluetooth speaker for music in our stateroom, which we played at a reasonable volume, of course! It added to the ambiance. Dining - Dining was fine, but nothing to write home about. We ate at 3 of the specialty dining restaurants, ate in the main dining room 4-5 times, and ate the rest of the time at the main buffet (Garden Cafe and Great Outdoors, aft). - Cagney's was very good (steakhouse), but I was disappointed with Moderno, the churrascaria. - I wasn't too fond of how the restaurants were set up... basically, all many specialty dining restaurants were right on top of each other in the same dining areas. For example, Cagneys, the sushi, and the hibachi restaurants were basically in the same dining room. It wasn't good ambiance to have to listen to the drumming at the hibachi grill when you're trying to enjoy a steak dinner. - The 2 main dining rooms are exactly the same, except one of them doesn't allow shorts. It was a little ridiculous to have this pretty arbitrary distinction, because the menu was the same, the decor was the same, and the "no shorts" dining room guests truly didn't look any more upscale or dressed up than the more casual dining room. - The food was probably the low point on board for me. Entertainment and Activities - There was always SO MUCH going on on board that we had a hard time deciding what to do! We were partial to the trivia and game show type things, which were a lot of fun... the staff did a great job with these! - Shows - We only attended 3 shows in the Stardust Theater... there was a Mentalist that was OK, but very overblown, a comedian (I fell asleep), and we attended the "We Will Rock You" show, which was my favorite. It was cruise ship cheese-tacular at its finest, and we were smiling the whole way through (though my fiance is sure that Roger Daltry was spinning in his grave). - There was a "Equator Crossing Ceremony" which should have been a lot of fun, but it was so crowded and sweltering (you know, equator!), I couldn't enjoy it. Alas, I did not get a picture of myself kissing the fish. - Fitness center was very nice! I took part in several of their classes. They were just OK, quality-wise but it was nice to get some exercise in on the ship. I like a little more challenge in my workouts, but I understand that they have to design the classes for the lowest common denominator. Service - Our stateroom steward, Arvin, was amazing, and did a fantastic job the whole way through. - The restaurant staff was spotty... some incredible servers and others who seemed like they were learning as they were going. - Bar staff was mostly great... some were super friendly, others just got down to business. I did get a little upset at one point (#firstworldproblems, I know) for being asked to not eat at the bar at a pool-side barbecue when there was literally NOWHERE TO SIT anywhere else. They said it was because they can't have food blowing across the bar, which I get, but it was completely still that day and, again, nowhere else to sit. - I did note that there was some language barrier issues at play, but I think it could be handled better. If a crew member does not understand the question, I wish they would not just say "yes" without trying to actually figure out what the guest was asking. There were many occasions where we later discovered that we had gotten an incorrect answer from a crew member. Ports/Excursions - Given that my previous cruise experience was a Caribbean cruise with Carnival, the port experience was very different! All of the ports were primarily shipping ports, which I VASTLY preferred to many of the Caribbean ports, which seem to be duty-free shop after duty-free shop (no, I don't want to purchase any diamonds!). - We did an excursion at every port, which got a bit expensive. Most were worth it! - My mom is mobility impaired, and it seemed that people really did need to be good self-advocates for accessibility. Because of the nature of the ports, there were frequently long walks to and from the tour busses, which was more difficult for her, and we sometimes wished that they would have some transport chairs available outside as there were so many older passengers on this ship. - I understand that accessibility in foreign countries can be varied, but I wish that Norwegian would provide more feedback/training to tour operators. Many operators walked far too fast for mobility impaired guests, and they didn't seem to be mindful of differing mobility levels. Some of the "Level 1" activity excursions had more walking that we expected for that level, which was hard for my mom. It's hard to enjoy an excursion when you're having to try hard to move fast enough to keep up without falling! - A couple of tours did have all of the activities advertised due to availability. It would be nice to be made aware of that, but it's possible the tour operators didn't even know certain aspects of the tour weren't going to be available until they arrived (though I feel it's the tour operator's job to ensure that the tour they're advertizing is the tour we're getting). - Peru was the stand-out destination for us. Such unique landscape! Misc Notes - We had the Ultimate beverage package as a freebie (but still paid gratuity). It was worth just in convenience. - There is a $13.99 daily "service charge" that is the gratuity for wait staff and stewards. I wish they would just include that in the price of the cruise rather than springing it on you later. Our bill at the end (including excursions and all on-board spending) ended up being about $1,400 each. We would definitely consider cruising with Norwegian again, and perhaps try one of their newer ships! Read Less
Sail Date December 2017
Flew into Fort Lauderdale the day before and had a wonderful dinner at Anthony's Runway 84. To shuttle to Miami to get on ship. Easy embarkation at the Casino at Sea Counter. The ship was one of the smaller ships to go through ... Read More
Flew into Fort Lauderdale the day before and had a wonderful dinner at Anthony's Runway 84. To shuttle to Miami to get on ship. Easy embarkation at the Casino at Sea Counter. The ship was one of the smaller ships to go through the Panama Canal and locks. It needs some updating which I understand is happening in February or April.2018. In 20 years of cruising, I felt this was the best stage performers. the cruise Director Roberto and Asst Dir...Francesco worked quite well together and made all events a lot of fun. The Dining room was very accomadating on time to eat and if we wanted to be alone or share a table. The sea was a little rough and the ship rocked quite a bit. Although I never got ill, I had a low level headache for several days. The Casino allowed Smoking and because it was small they couldn't divide up smoking and non smoking area. the Ports were fascinating as each port was a working port not a guest port. Very interesting to watch what went on in each port.. Service was impeccable as always. The shore excursions were varied and people found different interests. I was surprised of all the Desert area in South America. Our final days were spend in Santiago Chile, while I enjoyed very much. Big city but lovely people.. I don't believe we would redo this trip as it was too choppy for me. Read Less
Sail Date December 2017
We had a great time. Met lots of interesting people and basked in the glow of the service. Loved Cagney and La Cucina. Seven seas and Four Sesons also served exceptional meals. Enjoyed the Cast shows and windjammers. the cruise director ... Read More
We had a great time. Met lots of interesting people and basked in the glow of the service. Loved Cagney and La Cucina. Seven seas and Four Sesons also served exceptional meals. Enjoyed the Cast shows and windjammers. the cruise director was always visible and the staff in general could not do enough to keep us happy. One glitch on embarkation but we got through it. Planned our own excursions. The gym regularly had machines open and was clean. The weather was amazing as we passed Capr Horn and except for the first night of 5 meter seas we we had smooth sailing. Our cabin steward did a great job and kept us amused with his towel animals. The drink Package was worth it. Having spent a career in the navy I appreciate the effort put forth making our stay enjoyable by the crew. The Falkland Islands was a highlight with the trip to Volunteer point in the Range Rovers to see the penguins. Puerto Madrid was also worth the trip to see more penguins. Loved our South American experiance on the Sun. Read Less
Sail Date March 2017
We just completed a 15 day cruise in South America from Buenos Aires to Valparaiso. We were two couples; my wife and I had an Owners Suite and our friends were in a Penthouse Suite. These suites not only come with a list of perks such as ... Read More
We just completed a 15 day cruise in South America from Buenos Aires to Valparaiso. We were two couples; my wife and I had an Owners Suite and our friends were in a Penthouse Suite. These suites not only come with a list of perks such as free liquor and internet but also with VIP status. We have only sailed on Silversea up to now but have never received a level of attention like we did on this cruise. Our butler was fabulous and while we did not need to interact with him everyday, he was always available and was charming. Our steward not only took great care of our suite but also left amazing towel animals as a surprise each evening. But it was our Concierge, Zahira, who was truly amazing. She always knew where we were and what we were doing. She proactively took care of things before we even thought of it and guided us through the entire experience. 15 nights is a long cruise and she took care of everything! There was a big problem at the end of the cruise - a cargo ship was at out dock and would not move so 2000 people and their luggage had to transfer by tender. The VIPs and their luggage got there first - a full 5 hours before the last group made it. We were truly lucky. Of course, there is a much greater diversity of rooms than we experienced on Silversea so a wider range of folks socioeconomically. That said, it was except for the VIP perks, it was as democratic a community as could be and incredibly diverse in terms of nationalities. The only thing I could call a hassle was that on some mornings, the mass of people they had to engineer off the ship for excursions became a bit crazy. But in the end, it all worked. I should mention that we had the Ultimate Beverage Package and I wondered how that would play out. Wondered if it would be hard to flag someone down for a refill. Fear not - they proactively always made sure your glasses were filled! Read Less
Sail Date February 2017
The Good –the Itinerary & the Weather; The bad – the Dining; The Ugly – NCL’s Nickel & Diming We decided on this cruise because of the itinerary and the opportunity to visit Iguazu Falls post cruise. Embarkation was ... Read More
The Good –the Itinerary & the Weather; The bad – the Dining; The Ugly – NCL’s Nickel & Diming We decided on this cruise because of the itinerary and the opportunity to visit Iguazu Falls post cruise. Embarkation was shambolic. Queue for luggage drop off, queue for health documents, long walk or shuttle to ship, long queue to check in. We later learnt that this was because the ship was too far away from the terminals for the computers. The credit card terminal was inoperative when we checked in so we could not register our credit card. The next morning we received a poorly worded, aggressive letter saying that as we had opted to pay cash (not true) our signing rights were cancelled and we would have to deposit some money. Not impressed, compounded by the front desk forgetting to tell the computer when it was sorted and our cruisecard then being embarrassingly rejected for a $6 purchase. To be fair, customer recovery was excellent. Our balcony cabin was fine although the bathroom is indeed tiny. Storage space was sufficient. The ship appears to be well maintained and all public areas were clean and tidy, if a little old fashioned. We thought dining ranged from poor and abysmally repetitive in the buffets to just OK but lacking any pizzazz in the main dining room. We ate at three speciality restaurants, le Bistro, the Italian and Cagneys. They too were OK but I wouldn’t hurry back although the steaks in Cagneys were excellent. On the whole the crew were excellent, being pleasant and efficient. We particularly enjoyed the Great Outdoors bar. Some of the ports required tenders, and we thought the NCL operation slick and safe. We never had to wait long. Disembarkation was OK but getting a taxi a nightmare. Wonderful weather and some chilled ports of call made the cruise. We have some concerns with the NCL pricing model (extra charges in the MDR, extremely expensive drinks, overpriced excursions) which makes it unlikely we will return. Read Less
Sail Date February 2017
We are a couple from the Mid-west (age 53 & 62), no kids, retired and Platinum latitude members. When we booked this cruise as our winter getaway, we did not have much knowledge of South America. We arrived in Santiago 2 days ... Read More
We are a couple from the Mid-west (age 53 & 62), no kids, retired and Platinum latitude members. When we booked this cruise as our winter getaway, we did not have much knowledge of South America. We arrived in Santiago 2 days early, a city we really enjoyed; easy to get around and very nice honest people. We booked a private transfer tour from Santiago to Valparaiso and stopped for wine tasting in the Casablanca Valley. Embarkation was long; you stop in a terminal building and then get assigned a number to ride a shuttle bus to the ship, on the ship you then complete the process on board the ship. We were pulled out of line and taken to the concierge desk and assigned VIP status, we never really found out why this happened? I coordinated the CC Meet & Greet for the first time, so this may have had something to do with it? Anyway it was GREAT, the ships crew were extremely accommodating and helpful to our CC group during the whole cruise. Yahira the concierge and Shi the group coordinator went above & beyond for us! Our luggage was in our room by the time we got there. No rest for the weary though, we delivered invitations for the CC activities to everyone and finally sat down for a lunch at 7:00pm. Food- We ate in the buffet, both main dining rooms, LaCucina, LeBistro & Moderno and all were very good. The nice thing about the Sun is that there a lot of space around the buffet that they open during the day, the sports bar, Moderno, etc.. Cabin- we were in an Aft balcony 9277, very adequate for the two of us, I continue to detest the shower curtains on this ship as they stick to you in the shower. We had a few minor issues with the cabin and they were fixed as soon as we reported them. Our stateroom attendant Chris was wonderful! The view can't be beat! Activities: We had our Meet & Greet on the first sea day, NCL arranged a room, refreshments and sent senior officers to give a short talk. As a group we decided against a gift exchange, I had an icebreaker bingo game for people to get to know each other and had purchased a small prize from the gift shop, when more than 1 person won, Shi threw in a 2 bottles of wine! There was a CC mid-cruise dinner, the group was given a private dining room and NCL threw in wine! I am detecting a theme.... We had the beverage plan for the first time and loved it! It was fun trying cocktails we normally wouldn't try. Ports & Shore excursions; after we booked this cruise we did our research and discovered there was a 50 / 50 chance of making some ports due to rough sea's, so we were prepared for this. Fortunately it became quickly clear that this was not Captain Ronny Borg's first rodeo- we made it to all ports. The scenery on this itinerary is just stunning. We used NCL for all our shore excursions and for the most part they were excellent. My favorite ports were the Falkland Islands & Puerto Montt Chile. Disembarkation- the ship had an overnight in Buenos Aires, we had a private a walking tour of the city which I highly recommend. We booked an NCL transfer / tour to the airport and while tour part was good.. there were issues at the airport. As part of our tour our luggage went directly to the airport, it was raining and we were dropped to pick up our luggage at Terminal 1, which is where our guide told us "most flights leave from". Well not this day, we had claim our luggage in the rain and then walk 2 blocks to terminal 3- it was covered. People were dropping like flies- the line to check into Delta was beyond long- after an hour or so they started bringing out wheelchairs for people about to collapse- not a good way to end a fabulous trip. Summary- this really turned into a trip of a lifetime; we really enjoyed meeting people from all over the world that we traveled with, the crew of this ship is outstanding, and the itinerary can't be beat! Read Less
Sail Date January 2017
We chose this cruise because of it's great itinerary. We sailed Rio de Janeiro > Buenos Aires stopping at 5 ports along the way. Firstly, the boarding procedure was quick and simple but when we were on board there was literally ... Read More
We chose this cruise because of it's great itinerary. We sailed Rio de Janeiro > Buenos Aires stopping at 5 ports along the way. Firstly, the boarding procedure was quick and simple but when we were on board there was literally no one to assist us in the direction of our cabin. We eventually found one staff member and asked him and he had no clue where to point us. it took about 15 mins to finally find it. The ship itself was clean and elegant inside and quite luxurious. Our room attendant Jay was superb and so were a couple of bartenders namely Sy and Santos who were super friendly and always remembered our names. I would like to warn anyone who is on the "ultimate beverage package" that the package is very limited. We were shocked to find out that bottled water is somehow not included and they were trying to charge us $4 - $6 for a bottle of water! Also small things like teas and coffees in the cafe were also not included in their "ultimate beverage package". Out of principal we refused to buy bottled water as we paid $800 each to be on this package. My girlfriend got quite sick after three days, probably from drinking the tap water on the ship! The bottled water policy didn't make sense to me at all, how can a $15 cocktail be included on the package when a bottle of water isn't? None of the staff could explain the logic to me either. Perhaps I was spoilt on my last cruise with Celebrity where their "ultimate package" was inclusive of absolutely everything, even premium whiskies and wines where Norwegian are quick to charge you extra for this. It was really disappointing. Apart from the few staff members i mentioned above, I found the crew to be quite unprofessional at times. There were a few instances were crew were clearly speaking negatively about Norwegian cruise lines in front of guests (happened twice on the tendors and again while we were waiting to be seated at the dining room). I'm not sure whether they are not paid enough or are working too many hours but it is reflecting in their service and we could tell that they were not happy. Overall we enjoyed the cruise because of the ports of call and it was comfortable but unfortunately it doesn't compare to Celebrity Cruises in terms of value for money, service and overall experience. Read Less
Sail Date December 2016
I had chosen this particular line due to a group of factors such as route, the number of days, ports. Analysing by the shipping point of view is visible that is one of the older ships of the Norwegian Fleet having the necessity of a ... Read More
I had chosen this particular line due to a group of factors such as route, the number of days, ports. Analysing by the shipping point of view is visible that is one of the older ships of the Norwegian Fleet having the necessity of a more constant maintenance visible especially on the days at sea. Also, the configuration of some areas such as the buffet that create like an air tunnel on one side and other can be very unpleasant leading to some health problems such as flu. On the part of the staff, it's visible the significant effort to keep everyone happy, but missing some points of details that would be good to see improved. Clear communication in a case of food allergy between the hotel staff and the shore excursions staff which so far doesn't happen. If you suffer from any allergy, you'll need to inform the shore staff, all the time. Also, the internet on board is a complete rip off if you don't have the full package for the entire cruise, and very very slow. Entertainment on board is good considering the size of the boat. Interior cabins are big and spacious. Good experience, if any of the down points aren't too important for you. Read Less
Sail Date November 2016
On our NCL cruise aboard the Norwegian Sun, November 2 -- December 2, 2016, the staff was out of control.  Room cleaning was completely substandard.  Staff made little response to requests from the passengers.  Staff retaliated against ... Read More
On our NCL cruise aboard the Norwegian Sun, November 2 -- December 2, 2016, the staff was out of control.  Room cleaning was completely substandard.  Staff made little response to requests from the passengers.  Staff retaliated against "complainers."  In one instance, NCL staff left fresh excrement on the shower curtain of a couple who reported multiple times that they could not turn off the heat in their cabin. Our trip was ruined from the start.  Passengers are telling each other their bad experiences on board and there were numerous complaints. 1) Our stateroom 8312 temperature was too cold - not inhabitable for us.  We could not shut off the freezing cold current of air.  In addition to being so cold, there was mildew everywhere on the bathroom floor and the vent in the room was extremely dirty. 2) We were lied to for about ten days about a possible solution to the cold air. 3) Finally after my husband went to emergency room for uncontrollable shivering and feverish temperature, we were given a "heater" to counter the cold air.  Because of the pipeline from the heater has to be connected to the bathroom exhaust, our room smelled like sewer.  Even people down the hall could smell it and our steward didn't want to come in to our room to do the routing cleaning. 4) The cruise doctor would not admit that my husband's problem was caused by cold temperature in the room even he could not find what was wrong by tests.  5) The bathroom drain was not working well and water was slashing around the bathroom floor for days, before a technician showed up.  The problem was not fixed properly, but the condition got better. 6) Then the sink no longer draining.  Took two different engineers and three days to fix the very clogged, smelly drain. 7) Our room floor carpet became wet from water condensation from the heater, which has no pipeline installed to lead the water away. 8) The cruise finally offered to change our rooms, but said that we could only stay there for four nights and no guarantee the room would have heat.  There would not be room for a heater.  By then, we had no confidence in their words. 9) The cruise staff was so disorganized and miss communicated.  We were told one thing at one time and another the next.  On the morning of arriving Valparaiso, Chile, we were harassed by a front desk officer by ordering us to leave our room or he would send security to throw us out right after we were told to stay in there by another officer.  10) I served meals to my husband who was sick in bed for the entire trip and we had to cancel excursions and let go $650 ship credit. 11) Our complaints met a blind eye by the captain, who told me that "We don't serve individuals."   He admitted that there was no heat in some cabins and most of time there was no heat on the ship at all.  However, some passengers complained that their rooms were roasting hot and some were too cold.  People got sick and complaints were everywhere.  Compare to other cruises we took, NCL Sun was unbelievably worse in their services, room comfort and their willingness to solve problems. We had no room comfort problems on any other ship we sailed. We wrote to management many times.  We were disappointed. We paid over $6,400 for a trip of life time, but we had a miserable time because of bad service leading to illness.   The NCL Sun cruise started on Nov. 2, 2016 from San Diego and ended on Dec. 3, 2016 at the port of Bueno Aires, Argentina, totaling 31 days.  My husband hardly went on shore and he spent most his time in bed. Norwegian Sun staff told us the reason that they continued to work on this ship, because they had no pressure or less pressure.  That explains why the service was bad.   To us, a good service is the management and staff take proactive approach to problem solving.  Show us they care.  But some key staff and officers on Norwegian Sun had bad attitude including lying to make problem go away.  Read Less
Sail Date November 2016
We wanted to see the south American experience. As we embarked, we had lunch at the Garden Café. We found the food to be of a very messy quality. Again as we ate breakfast and lunch we found very little variations from day to day. ... Read More
We wanted to see the south American experience. As we embarked, we had lunch at the Garden Café. We found the food to be of a very messy quality. Again as we ate breakfast and lunch we found very little variations from day to day. Too many dishes with Indian seasoning (curry). I do not understand when you have several specialty restaurants, why you have to pay extra for certain cuts of meat in the Four Season dining room (main dining room). The service was great, waiters and assistant maitre D were the most helpful and congenial people. The main dining room was nice but expected more of a higher quality of dinners, this is in comparison to other cruises we have been on. Eight days into our 17 day cruise I came down with food poisoning, (my strong opinion). This required medical assistance from the ship medical staff. I was quarantined to my room for 24 hrs. We had to cancel a special paid excursion for that day. The medical staff was able to have our $200 fair reimbursed. This was the day we were to celebrate our wedding anniversary. Bummer. Read Less
Sail Date November 2016
We had been on 2 previous cruises with Celebrity & loved the gourmet food but hated the entertainment & onboard activities. Celebrity had no availability on our dates so we thought we'd try NCL. Embarkation in B.A. & ... Read More
We had been on 2 previous cruises with Celebrity & loved the gourmet food but hated the entertainment & onboard activities. Celebrity had no availability on our dates so we thought we'd try NCL. Embarkation in B.A. & disembarkation in Valparaiso were smooth. Our room was ready immediately. The fire drill was intense & thorough. The ship was in great condition considering its age; only showing wear by the outdated decor. We enjoyed having 5 hottubs, basketball court, ping pong, shuffle board & golf cages. The activites offered were fun & age appropriate. We hated the "washy, washy, happy, happy" (is this done on all NCL ships?) & the tender ticket process (expect a one hour line-up to get tickets for the first tenders followed by your ticket being called 30 min. earlier than stated) Entertainment: The ship singers/dancers were great, enjoyed the hyponotist & the magician (corny but entertaining). Food: Here is where NCL fell short for us. We ate in every restaurant except for dinner at Moderno & the sushi restaurant. We bought the 5 specialty dining package with our OBC. The buffets were always packed & stressful with cafeteria/mall food court quality food. The main dining rooms were hit & miss; we had some good meals & some inedible ones. The coffee served at the buffet & dining rooms was disgusting; I'd recommend packing Starbucks VIA instant or packing ground coffee that you can brew in your room. Moderno or the main dining rooms at breakfast worked best for us; not too busy & decent food. The Sports Bar serves tasty fish & chips along with some starters. The tappas at Las Ramblas were good but they often ran out of food. La Cuchina: the worst service, caesar salad made with iceberg lettuce stems, overcooked & starchy pasta, the usual crappy coffee but the best warm sour dough bread. Cagney's: we ate here twice; had good service & great coffee. The meat was good but the sides are bland & lack seasoning except for the fries & onion rings. Le Bistro: Great food & service! Unfortunately, the menu was too limited for us to return; french cuisine isn't my favorite. Teppanyaki: Our favorite; the best food & service by the chef. The waitresses were slow & inattentive; ordered wine before the meal & received it halfway through. The waitress spilled my wine & I had to ask for a napkin to clean it up myself! Service: Other than a handful of awesome staff; we didn't get good service aboard this ship. 50% of the activity staff seemed to hate people. The servers didn't care to ask why you didn't eat your entree. The bar tenders didn't ask if you wanted a drink. The front desk staff were direct & not overly helpful. Our bill had a charge of $30 to our credit card & a $30 unused, non-refundable OBC; a silly error that we had to wait in line at the front desk to correct. We heard many people aboard this cruise who had travelled with NCL in the past say that this was the worst cruise they had ever been on. Maybe the food & service is normally better? Thankfully, the itinerary is amazing! Be sure to book a starboard balcony (if travelling BA to Valparaiso) & bring plenty of warm clothes. The views are breathtaking! I would definitely recommend this itinerary but would pay the extra cash & go on Celebrity! Read Less
Sail Date January 2016
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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