276 Norwegian Star Mediterranean Cruise Reviews

In my opinion, my best advice would be to stay away from Norwegian all together and sail with another cruise line. If you must sail with Norwegian, I wouldn't recommend sailing on the Norwegian Star. For starters, we arrive and are ... Read More
In my opinion, my best advice would be to stay away from Norwegian all together and sail with another cruise line. If you must sail with Norwegian, I wouldn't recommend sailing on the Norwegian Star. For starters, we arrive and are told 2 ports have been eliminated from our cruise, Kotor, Montenegro and Santorini, Greece. Missing Santorini upset so many. it was a highlight stop of this cruise. we were told that a failed engine caused those to be eliminated. Of course, a few days later in the cruise, a crew member told us the engine had been fixed which must have occurred at the scheduled stop in Bar, Montenegro, instead of Kotor, at the being of cruise because the stop was noted as being for maintenance service. Santorini could have been added back to the cruise, but Norwegian probably didn't want to because it would cost them money to dock there. To top it all off, several others ports had there times cut back 1-2 hours which ruined some peoples excursion plans. This was not a cheap trip. It was a waste of my money when I could have found a more reliable cruise line to book with. All Norwegian wanted to give you was a $100 cabin credit and a 20% off a future cruise. What a slap in the face that was. Everyone was angry. Norwegian could pull this stunt no matter which of their ships you were on, so just be aware of what you're letting yourself in for if you choose to sail with them. On another note, I believe there may have been questionable sanitary practices on board this ship. The number people in our tour group coming down with respiratory ailments during this cruise was highly suspect of unsanitary conditions. We had people with problems after just a few days through the middle of the cruise and at the end of it. Also, some people had the respiratory problems the following day after disembarking. My spouse had to be hospitalized after returning home. The food onboard was good for the most part, but one of our tour members did get sick within an hour or two after eating in O'Sheehans. Needless, to say, I did avoid eating there for the rest of the trip. I only ate there the first day. Our cabin was nice. Entertainment in the theater at night was good with one exception. The Vegas Night show needed to forget the fake smoke. It was so thick people were coughing all around. It had a very funny smell to it. I even wondered if there might have been some type contamination in it. Others noticed how strange it was as well. It was very boring onboard during sea days. No truly interesting things to participate in. One activity was actually being held in a bar area that smelled terribly of sewage one day. When I walked through that area headed somewhere else, people had their noses covered with napkins. I had looked forward to my Italy/Greece trip for a whole year and just can't fathom my disappointment in this cruise line. In addition, I have just seen online where the Norwegian Joy at the LA dock has now had people come down with flu 2 weeks in a row from 2 different cruises. Some had to go to the hospital. Really makes you question Norwegian's sanitary practices. Maybe the online comment someone made about not letting the Joy sail again until it passes a health department inspection would be a good idea. That would really put a dent in Norwegian's pocketbook. Read Less
Sail Date November 2019
I chose to schedule this—my first—cruise trip, to spend some time with good friends and visit places I've never seen. I was especially interested in visiting Santorini, Greece and Montenegro. Nevertheless, I was disappointed when, ... Read More
I chose to schedule this—my first—cruise trip, to spend some time with good friends and visit places I've never seen. I was especially interested in visiting Santorini, Greece and Montenegro. Nevertheless, I was disappointed when, after starting the trip, was informed that both destinations were cancelled. Furthermore, the reasons were generic/non-specific and only given thru a letter left at my stateroom. For the "inconvenience," my stateroom (3 of us) was refunded $100 (to be divided by 3). Everyone also received a $22 refund for port taxes. In addition, we were offered a 20% discount on new trip reservations good for two years. I think the refunds were insufficient, and many passengers were disappointed with the port cancelations, and the reduction to time spent at the remaining ports, which were also changed/limited. Overall, the employees provided good service, and the ship was clean and fairly up-to-date. The food was tasty, but often at less than desired temperature (cold). There were at least two nights of terrible ship rocking, as I believe it battled stormy weather. I did enjoy spending time with my friends, but wish the experience was as we had planned it: Better! I don’t believe my next trip will be on Norwegian. Read Less
Sail Date November 2019
I chose this cruise because I was excited that we would be at port most days and I really wanted to visit Santorini, Greece. Unfortunately, we were notified the day before we set sail that the itinerary had been changed and we would not ... Read More
I chose this cruise because I was excited that we would be at port most days and I really wanted to visit Santorini, Greece. Unfortunately, we were notified the day before we set sail that the itinerary had been changed and we would not be going to Santorini after all. They offered us $100 compensation per state room. They had also removed a stop to Montenegro and had shortened 5 of our other stops. I was informed by management that we had lost an engine and were running at half speed which is what caused the changed in the itinerary. Suddenly, we were spending significant time on the ship rather than exploring the Mediterranean. I tried to make the best of it. The staff were all very friendly and helpful which did help ease my disappointment. We upgraded to include 5 nights of specialty dining. This was good as the food in the main dining rooms was fine, at times good, but at times the food was not hot and often very salty. Each day we were at sea I looked for entertainment on the ship. This left something to be desired for a middle aged person such as myself. I wasn't interested in Bingo or the art auctions. The classes offered almost always felt like they were trying to sell you something on the ship. The live music was all mostly classic rock and easy listening. There's only so much drinking I really care to do and it was too cold for the pool. This left me fairly bored most days. They had some decent shows at night and I checked out the night club and karaoke once or twice. I'm not sorry I went as I made some good friends along the way and got to see some great places. However, I will not be cruising with Norwegian again which sends people out on a busted ship and then does not compensate properly for changes they make. Read Less
Sail Date November 2019
We found out two days before the cruise that we were not going to two of the destinations at all and all of the other port times have been altered considerably to be shorter due to a mechanical problem with our ship. Doesn’t exactly ... Read More
We found out two days before the cruise that we were not going to two of the destinations at all and all of the other port times have been altered considerably to be shorter due to a mechanical problem with our ship. Doesn’t exactly inspire confidence in the safety of the boat. No offer to reschedule or change to another cruise which we couldn’t do anyway because when we found out we were already in Europe. We did not get to go to Santorini at all which is one of the main reasons we chose the cruise. Montenegro was also skipped. Once we were on board we found out that time in all of the other ports were shortened as well. When we arrived at our state room we found two beds pushed together to be a king which was fine unfortunately the two were different heights by about 6 inches making sleeping in the bed very difficult as there was a cliff in the middle. when we spoke to our cabin person he said there was nothing he could do the next day we also found out or shower was broken so that the only way you could shower was to hold the hat as the bracket could not hold the shower wand and the towel bar was broken. Both things remain broken for our entire 12 trip. Whatever the problem with the ship was mechanically it made our trip horribly rough many people were seasick. We arrived late at almost every port so we barely got any time ashore and the excursions we paid for were there for shorter but the cost was not reduced. The only compensation we received for our trip not being the trip that we paid for by far was a $50 a person non-refundable credit that we could use only on the ship. The food was of poor quality but the worst was the final night of the trip when we went to what we thought was going to be our 45th anniversary dinner in the main dining room. We sat and ordered received our appetizer and then waited for over an hour our waiter disappeared and we finally got up to complain when the person in charge came over to us and told us my husband steak was taking a while to cook. I told him that if the state had been cooking for one hour it wasn’t going to be edible. We then left he came to us in the buffet where our dinner consisted of a dried out prune danish and some ice cream that I had to go under on the closed rope to get ( all of the food lines were closed even though it was earlier than the time that they were supposed to close) at least half an hour later and told us our dinner was now done. Unfortunately the restaurant was closed so I guess we were supposed to go and get it and eat it in our cabin I don’t know because by then we told him we didn’t want the dinner Unfortunately the restaurant was closed so I guess we were supposed to go and get it and eat it in our cabin I don’t know because by then we told him we didn’t want the dinner. 45th anniversary trip was ruined by this cruise line and the horrible treatment we received. When we went to complain we had to return three times to do so......With one reason after another that we couldn’t even file a complaint. he finally insisted and was given a number and told the only thing I could do was complain after the cruise which I intend to do. Horrible customer service we had to wait over an hour while he typed up a complaint form, and in the meantime did several other things and made us wait. Read Less
Sail Date November 2019
I chose this cruise because my family and some friends were going on a reunion. The cruise was simply amazing. The staff was friendly and professional and they always followed up with our requests. Our stateroom housekeepers always kept ... Read More
I chose this cruise because my family and some friends were going on a reunion. The cruise was simply amazing. The staff was friendly and professional and they always followed up with our requests. Our stateroom housekeepers always kept our room clean and provided soap and other items when I asked for them. The food and services were excellent. My family and I always ate our meals in the buffet or the restaurants on board. The quality of the food was incredible, and I was amazed that there was a variety of cuisines available each day. The staff did a great job in preparing the food and taking their time in cooking before serving the food to us during meals. I really enjoyed the production shows and entertainment provided to us each night. The performers did an amazing job with the songs, dances, and other acts during the shows. The cruise director was excellent because he was so funny and he kept us entertained. I also enjoyed the shore excursions because we got to tour the towns and cities where the ship was docked. It was worthwhile getting to experience a different culture and seeing other places unlike the ones back home in the United States. The services on the ship were excellent as well, based on my experiences with the onboard photographers and Guest Services. In general, I enjoyed my cruise on the Norwegian Star, and I would definitely go on a cruise with the Norwegian Cruise Line again in the future. Read Less
Sail Date November 2019
First get a email when leaving Florida to got to Venice Italy that ports have been canceled and hours taken for or their ports. Shop was supposedly broke. Tipped on it side going in to port dishes flying off the shelf. If you like to be ... Read More
First get a email when leaving Florida to got to Venice Italy that ports have been canceled and hours taken for or their ports. Shop was supposedly broke. Tipped on it side going in to port dishes flying off the shelf. If you like to be bored go on NCL star. And for cancel the ports they gave us fifty dollars a person . Room had a leak wet our clothes o e good thing was our clothes got clean. People on the ship got sick from the food. Been on 17 cruise with carnival and royal. Never will we sail on NCL again and I tell everyone who wants to go on a cuties not to take NCL. Took this cruise cause it was suppose to have a stop everyday but one. Leaving Venice we where on the ship for three days. Only thing to do is listen to music expect for the shop at nice which is as food. As for food not much of variety. The day we left the ship a officer ask did we have fun I said no he did oh ok. Read Less
Sail Date November 2019
When we arrived on board it was complete chaos, I was shocked. There was a lineup wrapping around the main level of the ship interfering with the passages to the gangway, due to all the number of complaints. People were yelling, ... Read More
When we arrived on board it was complete chaos, I was shocked. There was a lineup wrapping around the main level of the ship interfering with the passages to the gangway, due to all the number of complaints. People were yelling, crying, and were utterly miserable. No smiles or laughter to be seen or heard from both staff and guests. When approaching the Customer Service desk the staff would act as if they had no idea in the world why people were upset, "can you tell me what your issue is?" How much time do you have NCL?!?!?!?!? We didn't want our first minutes onboard spent in such a negative environment, after all it was our honeymoon. We politely asked for a complaint number, which the agent was refusing to give to us! We had to take a harsher and firmer tone in order to get the proper forms to fill out. When we raised concerns about our cancelled ports and excursions, we were directed to the shore excursion desk. Honestly it was insulting, we were treated as if we were stupid sheep. Go stand in another line for two hours to get NO WHERE! After all this wasted time we were informed that no refunds or credits would occur onboard and it would have to go through head office in Miami. We got a phone call from NCL the day before our trip advising to check our email account, we did, and it was just two emails trying to up-sale their onboard packages. We DID NOT receive notification of any itinerary changes or missed ports. I spent a full year planning, researching, and corresponding with locals at each port to ensure our honeymoon was perfection. I am glad I did this as NCL provides no information about any ports on board. Only information given about the ports was in regards to weather, disembark, and embarking times (which were changed last minute each day). If you like surprises, expect a surprise each time your disembark - as you never know whether or not your shuttle is free or charged to your room. Our cruise went from 1 day at sea to 3. The compensation was $100 onboard credit and 20% off of our next cruise. Like I would ever give my money or time to this company again!!! Instead of going to the port, Kotor, we were informed we would be making a mechanical stop in Bar for 2 hours. I curiously asked the Customer Service agent what should we do in 2 hours time. She informed that its a very scenic view from the boat as we were not permitted to get off. We arrived to Bar at night, all we saw were some lights and darkness. We literally sat in the water for two hours outside of Bar and then sailed onward. Sadly, we were then two hours late arriving to our port the following day. Pointless and completely avoidable. Our original itinerary involved us having 92 hours in port. We ended up with 61.75 hours inland. That is 33% of our trip lost. Naples was supposed to be a 10 hour day, got cut to 6 hours. Rome was supposed to be 12 hours, got cut to 9 hours. We lost Kotor and Santorini and nothing was given to replace it. One of our excursions were cancelled since we were no longer docking in Kotor. We paid $211.54 DOLLARS and got back an onboard credit. Which we found very difficult to use as most things were sold out within hours, due to the chaos that welcomed us onboard. Looking at other people's posts while we had days at sea, I came to learn through Cruise Critic that there had been mechanical errors for the two cruises prior to ours (dating back to October 2019). The fact none of this had been disclosed until last minute is absolutely disgusting and despicable. NCL whoever is at the head of your helm must be a narcissistic con-artist who enjoys robbing people of their time, hard earned money, and dignity. Staff did not manage issues at all. Staff appeared to not know or honestly did not know anything. Performances were just mediocre on most occasions. There were maybe 3 decent evening performances on a 12 day cruise. The TV channels were not appropriate for all ages and/or repetitive. One day my husband and I actually watched a TV show were two teenagers were smoking heroine or crack. I didn't know which drug since it was in another language. The days at sea were money agenda pushing itineraries. Most activities involved an additional fee or your ears being tortured. The Asian trio band singing Elvis, Beatles, Journey, etc with accents was just avoidable and the drum track was pitiful. The musicians that were actually good had awful sound staging and tone. I recommend ear plugs or save yourself the money and stay in your room. Trust me, your not missing out on anything. Room service. We never once had our toilet cleaned in a 12 day period. We found bedding bundled in a bag beneath our bed. Our queen bed was two singles pushed together and constantly slid apart, because of the serve winds and rocking the boat made. Vacuuming happened very infrequently. We never received any recognition for being on a honeymoon. Not looking for much, maybe a card and a cute folded towel. There was never a folded towel. Same staff ALWAYS working, I truely feel bad for them. When staff are overworked and get no breaks, quality will suffer. We had a meal package and even the food in those restaurants was okay at best. Finally, as for a romantic cruise it was nothing of the sort. The only romance we had is what the two of us have always shared as a couple. NCL did nothing to enhance our experience or to create romantic opportunities. The only noteworthy moments we had are due to things we had planned and researched on our own. All that was being promoted was drinking, gambling, buying artwork, buying more cruises, buying cheap overpriced jewelry, buying handbags from that were on-trend two years ago. I could go on forever, but long story short avoid this god awful cruise line. Avoid the Star. Avoid NCL. And if anyone who works for NCL is reading this, consider actually repairing the ship before frauding more people into giving you their money. Read Less
Sail Date November 2019
We took this cruise as part of a fairly large group of friends. We cruised Norwegian in the past, when we had a great experience, so we were excited. We learned through social media that the Star was having propulsion system problems, and ... Read More
We took this cruise as part of a fairly large group of friends. We cruised Norwegian in the past, when we had a great experience, so we were excited. We learned through social media that the Star was having propulsion system problems, and was unable to complete its previous itinerary as planned. One of our group is a travel agent, who contacted the NCL headquarters a couple of days before sailing to inquire about the status of our cruise. She was told that all was well, and there would be no changes to the itinerary. When we boarded, we were told that this wasn’t true. Two ports were dropped (Kotor and Santorini) and two days at sea replaced them. Other port visits were shortened, resulting in abbreviated shore excursions. While we weren’t charged for the Kotor and Santorini excursions, we were billed full price for the shortened ones. The ship arrived late in nearly every port thanks to their engine problems. A letter awaited us in our stateroom, claiming that the changes were due to “unforeseen circumstances,” which of course isn’t true. There is nothing unforeseen about known engine problems. Norwegian has an integrity problem! We were given a $100 shipboard credit and offered a 20% discount on a future cruise, which is obviously useless to us, as we’re done with Norwegian. The ship itself provided a Carnival-esque experience, with adequate food and friendly staff. The specialty restaurants were excellent. The ship was dirty in places (the glass on our balcony was dirty enough to be difficult to see through, and the rain gutter had broken glass in it), and the WiFi was glacially slow. Drink packages were exorbitantly expensive, as were the premium cocktails. One couple in our group had a stateroom immediately below one of the decks. They were awakened at 2 to 3 am every morning to the sound of deck furniture being slid and banged around on the deck. Daily complaints did nothing to resolve the issue. The shore excursions were adequate, although they provided little to no free time to explore on our own. Thankfully, we visited a couple of ports where we booked no excursions and were able to enjoy the locations. What itinerary we were able to experience was interesting, and the tour guides did their best to work within the time constraints they were dealt. As far as we can tell, Norwegian apparently has no plans to repair/maintain their ship. Unacceptable. Read Less
Sail Date November 2019
Cons Significant itinerary change was the largest issue and made 2 days prior, 2 At Sea days were added for a total of 3 days. Santorini and Kotor were cancelled due to ships mechanical issues (they told us they lost an engine.) They ... Read More
Cons Significant itinerary change was the largest issue and made 2 days prior, 2 At Sea days were added for a total of 3 days. Santorini and Kotor were cancelled due to ships mechanical issues (they told us they lost an engine.) They shaved off 1-2 hours per port as well. We received $100 credit and 20% off future cruise. Incredibly disappointing. Lines for everything. Leaving out of Croatia and throughout the night into Greece, the sea was extremely rough and there was no warning. It was loud, the ship was extremely unstable and rocking like I’ve never felt before. Drawers in my cabin kept opening and closing until I stuffed them with stuff and they were too heavy to move. People seemed on edge throughout the evening/night. It certainly made me question the safety of being in a storm of that size with mechanical issues. I received not even 1 hour of sleep that night. Last At Sea day we also had a decent amount of rocking. During dining at specialty restaurant Moderno Churrascaria, we come to find out there actually is no Churrasco. We got 2 free cappuccinos for our trouble. It’s like going to Taco Bell, and they have no tacos. I was surprised at the amount of crew members that were rude. Certainly a stark difference than Royal Caribbean. This is was not prepared for. You literally pay for EVERYTHING and its ALL overpriced. It's a constant money grab on that ship. Food is alright. Dining room the service was extremely slow. We went for breakfast one morning and it took 2 hours, we never went back. When I got my photo taken for my Room Key at the terminal, the photo she took came out completely black, so immediately after boarding I was told to go to guest services, which it looks like the entire ship was also told to do so. The line was snaked all the way around the bar on deck 7. Pros (Not Norwegian) Booked Kings Landing tour in Dubrovnik locally with the most WONDERFUL tour guide for 50 Euro total to include a trip to the top of the mountain, and over the bridge to get some good photos of the ships. Norwegian was charging about $150 just for Game of Thrones tour. We did however meet some incredible people on the ship, MASSIVE shoutout to Marcelo Di Fuente the bartender from Brazil. He made the entire trip! Also shoutout to the hype crew! Shirley, Enti, Sara, Stefy, and Fabi. Read Less
Sail Date November 2019
This is a review about Norwegian, not the Star especially. Because of mechanical issues, it was said, a Nov. 10-22 cruise from Venice to Barcelona, had too many changes. We started with ONE at-sea day and ended up with THREE. NCL dropped ... Read More
This is a review about Norwegian, not the Star especially. Because of mechanical issues, it was said, a Nov. 10-22 cruise from Venice to Barcelona, had too many changes. We started with ONE at-sea day and ended up with THREE. NCL dropped Kotor, Montenegro and Santorini, Greece, precisely why most of us went! This was a big blow. And the changes were advised one day before we left Venice, so no returns or changes could be made. To add insult to injury, various times at port were pared back considerably. For example, we wanted to travel to Florence on our own from the Livorno port. NCL's advertised day was 7 am. to 7 pm so a four hour RT trip to Florence was tight but doable. The night before, the day changed to a 5:30 return so we weren't comfortable going at all. Various days were pared back like this, not just this one. Morning departure times are often later than the docking time. All of us book based on these things. Taken together, this is actually unethical. Compensation for the port changes was $100 to be used on the ship, again after most had bought their wine/internet/whatever packages. Two more surprises: The food was not the general standard; it was definitely lower. I had to ask for salmon when I didn't see it anywhere (they put it on the menu one night thereafter). And the programming was subpar. I think there were two (what I'd call) real "production" shows over 12 days' time. I've never been able to understand why programming can't include some interesting lectures or presentations about some aspect of the country we visit, it's history, or anything of interest. Cruise participants would happily host these things gratis. Does NCL realize there are smart people on these ships? Other thoughts: A movie each night/day? Ted Talks, or discussions about this or that subject, there are thousands of possibilities. It would be so easy and is always resisted in favor of the lowest common denominator offerings. In the end, the staff always knocks themselves out to please and that, along with the wonderful cities and sights we saw, redeemed the journey. I have concerns, though, about returning to Norwegian. Read Less
Sail Date November 2019
We went into this cruise with high expectations. We are Norwegian Platinum members and are no strangers to cruising, having also cruised on Princess, MSC, and Royal Caribbean. Norwegian has been, to now, our go-to cruise line. We thought ... Read More
We went into this cruise with high expectations. We are Norwegian Platinum members and are no strangers to cruising, having also cruised on Princess, MSC, and Royal Caribbean. Norwegian has been, to now, our go-to cruise line. We thought we were booking a Greek Isles cruise, but what we got was a cruise of the Dalmatian Coast. As the reader may have already discovered from other reviews, the Star experienced a "mechanical difficulty" sometime around 48 hours before our embarkation. We received notification about the itinerary change in an email 12 hours before embarkation, with zero information as to the nature of the problem. The cruise before us lost a port (Dubrovnick), and we lost Mykonos, Santorini (the two main reasons we booked this cruise) and Kotor. We were given Barr as an alternate port and we lost that too, allegedly due to weather but at this point, I'm no longer believing anything Norwegian has to say. (I will say that another replacement port they gave us, Split, was surprisingly nice.) The much longer cruise the week after ours apparently had a greatly curtailed itinerary as well. Had we been given the opportunity to reschedule we would have gladly stayed in Venice for a week and taken this cruise next year. But, the contract of carriage says they have the right to change the itinerary, and the almighty dollar rules at Norwegian, and "goodwill toward your customers be damned" seemed to be Norwegian modus operandi, and that ship wasn't going to out of service to fix the problem, so off we went, with the captain ensconced in his quarters or on the bridge and hardly heard from in announcements or seen about the ship. I truly believe the quality has gone downhill at Norwegian. Yes, it's hard to keep foot hot on a buffet but the Star's self serve restaurant (are they still calling it the Garden? I don't remember) just didn't seem up to the task. I will say the bar staff on the ship seemed pretty much on top of things, to their credit. We ate at three specialty restaurants. Cagney's was johnny on the spot with service and my companion reported that the steak was great. My fisherman's platter, however (yes, I don't eat beef), was just average. La Cucina was not bad, pretty much in line with what we've experienced in La Cucina on other Norwegian ships. Now, as for Le Bistro...the food was quite good, but boy, oh boy, the service...it was as if the Keystone Cops were hired to work in the place. Nobody seemed to know what their function was supposed to be. There was just general confusion all around. I'm used to seeing a bit of that in the main dining rooms but wouldn't have expected that in a specialty restaurant. The ship seemed clean, our cabin attendant did a good job and the entertainment seemed typical for Norwegian's fleet, by which I mean...not bad. This trip has us reexamining whether Norwegian will continue to be our go to cruise line. In the first six months of the coming year, we have three cruises booked. I will point out that exactly zero of them will be on Norwegian. Read Less
Sail Date November 2019
We chose this cruise specifically to visit the ports of Santorini & Mykonos. NCL advised us that they had cancelled three of the six advertised ports when we arrived at the port of embarkation , including the two signature ports. We ... Read More
We chose this cruise specifically to visit the ports of Santorini & Mykonos. NCL advised us that they had cancelled three of the six advertised ports when we arrived at the port of embarkation , including the two signature ports. We were also disappointed that the cruise as advertised did not have any sea days, whilst in practise, two of the seven days were spent at sea due to the ships engineering issues. The casino allowed smoking which, as it was central to the ship, at times resulted in a tendency for smoke to permeate to other public areas. We are not sure whether the entertainment schedule had been adversely impacted by the change in itinerary, but previous cruises that we have been on have offered a variety of high class entertainment throughout the ship - this was not our experience on this cruise. On the plus side, our cabin steward was very friendly & helpful & the dining experience was in line with the standards that you would normally experience on a cruise ship. We enjoyed the speciality restaurants that we ate in. Read Less
Sail Date November 2019
We chose this cruise because it was scheduled to go to Mykonos and Santorini and had no at sea days. This " Greek Isle" cruise did not go to either of these islands due to mechanical problems with ship - which we were notified ... Read More
We chose this cruise because it was scheduled to go to Mykonos and Santorini and had no at sea days. This " Greek Isle" cruise did not go to either of these islands due to mechanical problems with ship - which we were notified of only hours before sailing. We weren't offered a refund/cancellation options, only given an onboard credit of $200 - so NCL could get more money. Talk about adding insult to injury! Instead of stopping at 6 ports, we only stopped at 4 - only 3 of which were on original itinerary. Our trip of a lifetime was definitely ruined by NCL. We had also booked and paid for an Oceanview stateroom and discovered that we actually had a cabin with two small oblong windows that were totally blocked by a large lifeboat. There was not even a partial view - no ocean to be seen! We tried to make the best of the situation which we had no control over, but NCL really dropped the ball! At least the food was good, although there were not as many options for non-meat eaters. Entertainment was okay, although the Asian group attempting to sing classic American songs was a big fail, and they performed quite often all around ship. Majority of ship staff were excellent and we enjoyed talking with them. They made our ship time quite pleasant. Activities on board were also plentiful and varied to appeal to all ages. Read Less
Sail Date November 2019
Wait until we have already checked in our luggage. Join a line. Then get handed a letter listing itinerary changes. TO LATE TO CANCEL THE CRUISE WITHOUT LOSING 100%. We have been on the Norwegian Star before and always regarded NCL as ... Read More
Wait until we have already checked in our luggage. Join a line. Then get handed a letter listing itinerary changes. TO LATE TO CANCEL THE CRUISE WITHOUT LOSING 100%. We have been on the Norwegian Star before and always regarded NCL as the best cruise line we have ever been on. Recommended it to all our relations & friends. Well, NOT THIS TIME! The itinerary changes were atrocious to say the least. NO Mikonos NO Santorini. We specifically booked a " no days at sea cruise ". We got 2 days at sea!! Also a trip to Split which was a destination I would NEVER have chosen to visit. To add insult to injury, the list of itinerary changes issued in Venice changed yet again with zero explanation from the dismal ship Captain. Don't get me wrong. We are NOT serial complainers. Our Suite was lovely. Food was quite perfect. Crew, on the large part were perfect, apart from a totally ignorant and arrogant Maitre D in O'Shehans bar that really needs a lesson in manners and learning to be a real human being. I said " don't talk to me in that tone of voice", she replied " I talk to everyone like that". I say I will make a formal complaint about her. Her reply was " I couldn't care less". We were generously give $100 each as a compensation for our itinerary changes which HAD TO BE SPENT ON BOARD ON GROSSLY GROSSLY OVERPRICED MERCHANDISE & SERVICES. Read Less
Sail Date November 2019
We chose the specific cruise for Santorini and Mykonos. These ports were cancelled due to ship mechanical failure. We also didn't get to stop in Bar, Montenegro - - not sure why. I understand mechanical difficulties. But I ... Read More
We chose the specific cruise for Santorini and Mykonos. These ports were cancelled due to ship mechanical failure. We also didn't get to stop in Bar, Montenegro - - not sure why. I understand mechanical difficulties. But I don't understand corporate greed who did not refund any of the cruise payments. We got $200 per cabin, on board credit. . . what an insult. Everything is already marked up 200% to begin with. Food was ok. Entertainment was nothing to rave about. Only one production show - and it got cancelled due to boat movement. Every one of the musicians on the boat were Asian-speaking people . . and they were trying to sing English songs - very poorly. Most of the songs were from 20 years ago. The ship was decent looking, but nothing special. We've been on most of the other cruise line ships and this one had nothing unique or special. I will say I was pleased that the Internet Cafe was finally out of the closet and open/accessible to people. This cruise was a once in a lifetime experience and NCL blew it. Corporate NCL took the low road and put profits over people. They will be reimbursed by insurance to cover lost revenue for the mechanical failures - - - no loss to them. It's the customers who lost the most. If we are able to afford a future cruise, it will certainly not be with NCL. Read Less
Sail Date November 2019
The ship (Norwegian Star) didn’t make it to 3 of the 6 scheduled destinations, 2 of which were the highlights of the trip, Santorini and Mykonos. They added 2 new ports but we only made it to 1. It was disappointment after ... Read More
The ship (Norwegian Star) didn’t make it to 3 of the 6 scheduled destinations, 2 of which were the highlights of the trip, Santorini and Mykonos. They added 2 new ports but we only made it to 1. It was disappointment after disappointment. This also happened to the cruise right before us but Norwegian decided to sail with the Star again anyways, even though they knew the ship had major mechanical issues. We were given minimal compensation for the missed ports. To address our issues, we were given a phone number that does not connect to a person. Instead, everything must be addressed via email. On top of all of this, the cruise staff was rude and unhelpful while on the cruise. The evening shows were great. We liked our balcony suite room. It came in handy with all the additional time at sea we weren’t supposed to have on this trip. The dining experience was disorganized and chaotic. Even with a reservation and paying extra for specialty dining, things always seemed to go wrong with either the staff or the reservation. The most disappointing vacation we’ve been on. We will never sail Norwegian Cruise Line again. Read Less
Sail Date November 2019
We have cruised with many different cruise lines in the past but NCL has been our go to cruise line for several years and we have had wonderful trips until recently. we did a caribbean cruise the end of September on the Breakaway, which ... Read More
We have cruised with many different cruise lines in the past but NCL has been our go to cruise line for several years and we have had wonderful trips until recently. we did a caribbean cruise the end of September on the Breakaway, which included 4 ports. we arrived at the first port at 4 pm and most everything was closed. the next day we woke up to find that we had not moved on to our second port and were going to bypass it. we hit our third port as planned but the next day found we were heading back toward our first port ,(but not stopping there), instead of going to our 4th port. all and all, we ended up stopping at 2 out of 4 ports and cruising the sea until it was time to return to Miami. NO COMPENSATION. I was livid. we had another cruise booked the end of October and it was too late to cancel. we were leaving from Venice on the Star and had a huge amount of money invested in this trip. we spent a couple of days in Venice and the night before our cruise boarded we received an email with an itinerary change. 3 of the 6 ports had been eliminated and were replaced by 2 others which were unfamiliar to us. The order of the itinerary had also changed. A few days into the cruise they also cancelled one of the ports they had added. our original itinerary was Kotor(eliminated), Corfu, Santorini(eliminated), Mykonos(eliminated), Kefolonia, and Croatia. An extra city in Croatia was added. For this inconvenience we were compensated with $200 per cabin. Unfortunately for us and many others, we booked this cruise for the itinerary especially Santorini and Mykonos and had done a huge amount of research in order to be familiar with all ports. The excuse we were given on this cruise was mechanical problems, Most guests were outraged and Customer service was indifferent to the complaints. I cant help but wonder if this is NCL's new pattern. I am setting up a group cruise in March and though I have Platinum status with NCL, I will transfer it to another cruise line and book with them. I am so disappointed in NCL as I have recommended it to many others over the years. NCL....you need to take care of your people. The ship itself was nice, our cabin was nice,though we missed the little things like ice in our ice bucket, towels folded into animals..small stuff, but special touches. food was good,love Le Bistro, entertainment was non existent for the most part. Games were boring and poorly attended, the shows that actually happened were good, some were cancelled and others repeated, WIFI was a joke most of the time. Service for the most part was good. I use a wheelchair for mobility as needed and found it was difficult especially in the garden cafe. In the past staff has offered to assist me but I had to fend for myself on this ship. Normally when we disembark and return, there is someone to assist with the wheelchair but we either had to ask for help or fold it up and walk it on our own We traveled with 3 others and enjoyed our time together. We always enjoy cruising and this was no exception. These last 2 cruises were however a great disappointment . Unfortunately we are done with NCL for now and grateful to be able to transfer our status to another cruise line Read Less
Sail Date November 2019
We picked this cruise as it was advertised as a "Greek Island Cruise". The night before departure we received an email stating we would not be visiting Santorini or Mykonos, which to us were the highlights of the trip. The ... Read More
We picked this cruise as it was advertised as a "Greek Island Cruise". The night before departure we received an email stating we would not be visiting Santorini or Mykonos, which to us were the highlights of the trip. The last-minute and significant itinerary changes stopped this cruise being a winter sun cruise we had hoped for and the changed itinerary would never have been one we would have opted for but was not offered the option of cancellation and refund only an onboard spend & discount on future cruise-no thank you. The port changes were not like-for-like as were all more northerly and colder than we would expect in the Greek Islands. We were informed of the itinerary changes last minute while we were already in Venice but we both would have opted for cancellation and a full refund as the changed cruise bore little resemblance to the one we booked. We have been on 18 cruises with several lines including Celebrity, Royal Caribbean, P&O, Princess, Costa and NCL (4 previous cruises with NCL) and on this cruise, we noticed a dramatic amount of cost-cutting regarding the quality and variety of food. As a non-meat eater, poached/grilled salmon, smoked salmon and prawns are now not readily available in main dining rooms and the buffet as before. Hoki fish was the only fish on the buffet-every single night. Returning guests notice drops in standards like this and we have cruised enough to know what quality we should expect on any particular line. NCL has fallen very short on this cruise and we would not be confident in cruising with NCL again considering the cost of the cruise , which was not cheap. We would have accepted this cost-cutting if we had been on a cruise where we paid £1000, not £3000. The highlights for us were the staff-they were mainly excellent throughout . The band Upgrade, we thought were excellent and I am not being a lover of rock music but they could sing just about anything. Duo Essenza were also great with their Latin tunes. Read Less
Sail Date November 2019
We arrived at the day of embarkation to find that the itinerary had changed. Apparently, this had been known at least a day before. We were to miss 3 (Kotor, Santorini, and Mykonos) of our 6 ports and they added Split and Bar. We were ... Read More
We arrived at the day of embarkation to find that the itinerary had changed. Apparently, this had been known at least a day before. We were to miss 3 (Kotor, Santorini, and Mykonos) of our 6 ports and they added Split and Bar. We were given $200 OBC per cabin and 20% of our cruise price as credit towards a future cruise. This felt a bit gimmicky and doesn't really make up for the fact of missing these three ports (on top of the fact that we missed Bar due to high winds). When you compare what we received to the cruise prior ($100 OBC per person in a cabin JUST for missing Dubrovnik) and the cruise after ($100 OBC per cabin AND the 20% future cruise credit) just for missing 2 ports (Santorini and scheduling a technical stop in Bar in lieu of Kotor), we really weren't compensated sufficiently. There was a lack of communication overall. At our CC mix and mingle, they told us what was going on. But, nobody else on the ship was aware and rumours flew. I wasn't that angry about missing Santorini and Mykonos, but the lack of communication was stifling. We woke up on the day to reach Bar and were told it was too windy to dock. I could clearly see that. But, I doubt we would have made it anyway because the ship sat in Dubrovnik clear into the early hours of the morning. Other than the faulty engine (and this isn't new to the Star...read the CC boards), the ship was well laid out and nice. It could have done with an extra bar because Gatsby's was always crowded. Yet, the locations of most events were well planned. The cabin (a balcony on deck 10) was just below the spa. It was a large enough size, with a nice balcony, and tons of storage space for our things. Our cabin steward (when I asked) gave us wonderful towel animals every evening. I never had to ask for anything, as he always had things clean and neat for us each day. He always asked us about our day and wished us good morning. The entertainment was quite good. The Paradis show was a bit tongue-in-cheek, but funny and good. The magician was surprisingly good. In the past, I've been disappointed by magicians so was hesitant to go. Yet, he did a lot of close up magic that is popular today. The duo acrobat show was similarly nice while the Paris show was just ok. We loved the staff! The workers at Starbucks, the bar staff at Gatsby's, the entertainment crew. Enough can't be said for Shirley who makes you get out of your comfort zone, makes you laugh, and remembers you daily. She was the heart of the ship! I did manage to see JC a few times and he was entertaining! Another issue we had (once again about communication) was the events taking place. We always enjoy doing trivia and were waiting for one to start. Come to find out, Steph was doing paper and pencil trivia with 2 tables in the corner (at Bliss). We noticed and I asked about it. She said it's just paper and pencil tribond. I know what it was as I've done it before on NCL and it was done with a microphone and PPT. She argued that it's not really trivia (it says tri-bond trivia on the NCL Daily). And then every body else in the room (probably 50+) people had to go get their forms as everyone was waiting for trivia to start. We also had issues on the last day (sea day). We signed up for the black glass tasting at 1pm and come to find out, it had been moved to 12 and 2pm. Having signed up on Day 1 of the cruise, it would be logical to send notifications to the cabins to provide notice. It was not done and when we found at at 12:30, we approached the sommelier hosting the event, who told us they made an announcement. Announcements don't go everywhere (cabins, spa, etc.) and even in the atrium half the announcements are muffled by talking. So, we missed our tasting. The NCL Daily was incorrect as it did not show this change and even the times of the restaurants and bars were wrong. When you have so many other things going wrong with the itinerary, this should be perfect. Dining all around was as expected. We ate at Teppanyaki (9pm reservations but our orders weren't taken until 9:45) the first night, Le Bistro, and Cagney's. The veal steak at Le Bistro was one of the highlights of dinner! We had lunch in O'Sheehan's and the quality was mixed. All the staff were engaging, smiling, and interested in serving us. Food was nice all around, even in the main dining halls. Versailles was a bit quieter than the other one. It rained in a few of the ports (we only had 4). I could have skipped Cofu, but Split, Dubrovnik, and even Argostoli (to a lesser extent) were nice. Argostoli was the warmest and the sunniest, so that was lovely. We did take an NCL excursion in Argostoli and not sure it was worth the money. We rode on a bus an hour there, spent 30 minutes at the caves, then rode the bus another 15 minutes to the lake. We waited in line for the lake, had a 10 minute lake/cave ride. Then, we drove the 1hr + back to port. We opted for the premium plus beverage package and really enjoyed it. I'm 60% sold on it. While pricier, I enjoyed the option of not having to pay extra for nicer drinks (real champagne, whisky, etc.). We got coffees every day and were constantly hydrated with the bottles of water. Another service we chose was the spa. The pedicures we got with our OBC were amazing! We always buy the thermal spa pass. Yet, I was disappointed with this ship's. Usually, there's a sign on the door that says "quiet area". This one did not have one and was always noisy and seemed like a party zone. The hot tub was almost always at capacity and the chairs were always occupied. I had to be stealthy to get a chair and wait patiently. There were also a group of women who took shifts daily in the chairs. There were only 7 chairs, and they occupied 3 of them. As soon as one was ready to leave, they waited for the next member of the group and when he/she arrived, they swapped out. I witnessed this on several occasions and the rotations lasted hours on end. I didn't even get the value from my pass on the trip and avoided it Day 7 as I knew sea days it would be packed. I wouldn't cruise again out of Venice as the port is difficult to get to. Luckily, we just bring carryons and opted to walk from St. Marco square to Piazza Roma and took the people mover. Again, we had to cross several bridges and it took us 40 minutes to walk. The taxis wanted 100 euros to take us the 11 minutes. Read Less
Sail Date November 2019
To start off with I want to clarify the rating of 2. It is not a reflection on the staff (except maybe the Captain), the food or the general boat, though there are some small gripes about that. We, and a lot of the guests, booked this ... Read More
To start off with I want to clarify the rating of 2. It is not a reflection on the staff (except maybe the Captain), the food or the general boat, though there are some small gripes about that. We, and a lot of the guests, booked this cruise because they wanted to go to Kotor and Santorini. There was an unexplained problem with the boat and so they cancelled Santorini and Kotor. This meant we stayed further north and hit bad weather meaning one of the replacement ports of call could not be made. So instead of no sea days we ended up with 3. It was never explained why we could not get as far as Santorini and they seemed to want to ignore the fact that things had been changed. They gave some compensation but really not enough for the large itinerary change. So very disgruntled because of all that, hence the 2. The rumours on the Norwegian Star were that it had experienced problems with one of its azipods and that there had even been a fire of some type. NCL never said what had happened or whether the ship had been inspected by appropriate authorities. So very annoying , made worse by very poor communication and the Captain hiding away Now moving onto other things , the ship, the food and the crew. Communication was generally not that great, small things like the daily sheets not saying if we would be walking or tendering off the boat and if there would be a shuttle to the nearest place. Also no local maps or particular information about the ports of call. The ship is all very neat and tidy and clean but there are no comfortable areas to sit inside that have views. So if the weather is bad you cannot sit and read and still see out. In fact the comfy seating is quite limited. Fine, maybe, in warm places but if the weather is cooler not so good. There is piped music playing everywhere, not sure why, and some of the live music in the Atrium was far too loud if you wanted to have a sit and a chat. The food is very good, be it in the open dining, buffet or specialist dining rooms. It is a bit annoying that even with the Ultimate drinks juice and coffee package you cannot have fresh orange at breakfast or hot drinks in the Atrium, if you want a can of drink you will also have to pay, so not quite so Ultimate. The onboard entertainment, with professional entertainers, was very good. The crew are all very friendly and helpful and the movement of people on and off the boat some of the best we have had. Never any really long queues and bag pickup very well organised. Because of the lack of an observation deck we would avoid this ship, and I know thats a personal thing as is music being too loud, maybe we are just getting old! So all in all we do like NCL, but would avoid this design of ship and are wary of how they address problems. Read Less
Sail Date November 2019
This was to be partners wonderful 70th birthday cruise culminating in Santorini, sadly, not to be. :/ Despite some pre-cruise issues, our taxi delivered us to Venice Cruise terminal without incident. We got in line and a nice Australian ... Read More
This was to be partners wonderful 70th birthday cruise culminating in Santorini, sadly, not to be. :/ Despite some pre-cruise issues, our taxi delivered us to Venice Cruise terminal without incident. We got in line and a nice Australian lady and her mother turned to us and said, 'Have you heard about the itinerary change? we hadn't and knew nothing of it, until we were literally in the line to go on the ship. The Australian lady related the disappointing news, that we would not be going to Skiathos, and worse, nor Santorini, due to 'mechanical issues' She was devastated, as were we. At least she'd been told, not a word from Norweigan to us. :/ In a 'well we're here now' spirit, we got on board. Apparently we were now going to Split and Bar (Croatia and Montenegro respectively). Norweigan gave us $200 per stateroom as compensation, not enough, we felt, as did many of our fellow passengers. We had a credit for the excursion we'd paid for in Santorini, so we got one for Split. Not expecting much, Split, the roman ruins at Salona, and the tiny island of Trogir, were very nice. Dubrovnik was great, but no one told us the loo's only accepted euro's despite the currency being Kuna, not good. Bar didn't happen because of high winds, so it was on to Corfu, great excursion, and then onto Kephalonia, a nice sunny walk. then the Sea day, as we weren't going to Santorini. :/ A few observations. The Star was supposed to have been refurbished in 2018, but some areas certainly hadn't been, Le Bistro was charmless compared to the Jade, our cabin wardrobe door was broke and wouldn't open properly. The food was good, (apart from a coq au vin (really dry breast and over reduced stock at Le Bistro) Norweigian really needs to drop this nonsense of charging for posh coffee, even when you have a drinks package, you still have to pay for it! .. It's crazy to not have to pay for a $12 cocktail, but having to pay for a laté, the Royal Carribean set up is much better. As usual, the waiting and service staff were excellent, and friendly. There's never enough seating in Garden Cafe. Overall this was certainly not the best Norweigan could do, regarding the itinerary mess, and the compensation offered. We still have had no definitive answer on why the ship was compromised, or what the 'mechanical problems' were. Read Less
Sail Date November 2019
This was the third time I cruised with NCL, and it was really nice as always! The Norwegian Star is a bit older but they renovated it last year, which was done in an amazing way. You could barely tell it was an older ship. The ... Read More
This was the third time I cruised with NCL, and it was really nice as always! The Norwegian Star is a bit older but they renovated it last year, which was done in an amazing way. You could barely tell it was an older ship. The entertainment was fantastic, such Broadway like shows, all of the artists are so talented. I enjoyed each and every show! The food is also amazing, we just visited the two a la carte restaurants, the pub and the buffet (all included) and felt no need to visit any speciality restaurants. The quality of all the food was amazing and the service very good, as always. The cabin was nice, we had an amazing cabin steward who made towel animals for us on request, since they are appareantly not doing that anymore. When we said we really missed the towel animals, she made an effort to make them EVERY NIGHT! :-) What an AMAZING service. Due to technical reasons we had to skip Dubrovnik which was a bummer but safety first ofcourse. Some guests did not seem to get that it's always SAFETY FIRST, and some things are just beyond their control. We got $100 on board credit per person so that was a really cool gesture. Overall we enjoyed the ship, it was quite a medium ship which was a nice size, the cruise director JC Sanchez was amazing and so was all of the crew actually. Read Less
Sail Date October 2019
We chose this cruise because we had six other couples going as well. Our 30th wedding anniversary is around this time and we first sailed on a cruise 30 years ago with Norwegian for our honeymoon. We hadn't been on a cruise since then ... Read More
We chose this cruise because we had six other couples going as well. Our 30th wedding anniversary is around this time and we first sailed on a cruise 30 years ago with Norwegian for our honeymoon. We hadn't been on a cruise since then and wanted to celebrate our anniversary with Norwegian. We were so excited to see Italy, Greece, and most importantly Croatia. We had been watching documentaries about Croatia and was really interested in all of these places. We had never been to any of these locations previously. We arrived early to our departure city and had a fantastic time. The embarkation went well and smooth. The activities aboard the cruise ship were numerous and entertaining. The food was acceptable and plentiful. The water was expensive to purchase in bottle form, but the unlimited drink package was most helpful! The staff from restaurant to porter was great! They went above and beyond. I do not think I would travel on Norwegian for our next cruise until I know that they have their cruise ships maintained and up-to-date. The loss of a port that I purposely booked for was too disappointing and I don't see the ability to go back to see it anytime in the future. Read Less
Sail Date October 2019
We were able to get on the ship in literally less than 10 minutes. The ship was pretty clean, but there was trash and empty glasses that were left out on regular occasions. O’sheehans staff was rude and on two different dining ... Read More
We were able to get on the ship in literally less than 10 minutes. The ship was pretty clean, but there was trash and empty glasses that were left out on regular occasions. O’sheehans staff was rude and on two different dining occasions we had to find a manager to get drink refills. The specialty restaurants were ok, but La Cucina was horrible on this cruise. The dining was as usual average and you had to beg for tea refills, and then wait 30 minutes for the refill" We skipped the shows because they did not appeal to us. The Asian band was super loud and sounded horrible singing Elvis. The streaming internet was horrible and would not stream. The ship caught fire towards the end of the cruise, where over the pa around midnight someone yelled, “BRAVO BRAVO BRAVO” twice within 20 minutes. We then had to skip Dubrovnik and return to Venice, This would have been a good cruise if the ship would not have caught fire and broke down. Read Less
Sail Date October 2019
This Eastern Mediterranean cruise was a bucket list trip for my husband and I, and NCL was a great line to do it on. We are normally Carnival cruisers, but decided to book this one when Carnival didn't offer one that suited us. This ... Read More
This Eastern Mediterranean cruise was a bucket list trip for my husband and I, and NCL was a great line to do it on. We are normally Carnival cruisers, but decided to book this one when Carnival didn't offer one that suited us. This was our first cruise with NCL since 1987, and we enjoyed "Freestyle Cruising" so much, we will definitely cruise with them again! The ship was beautiful and very clean, from the deck space to the restaurants, the lounges to the cabins. Our ports of call were so old world and historic, and we had great shore excursions at each one. Our cabin was a family balcony room on the port side aft, #9726, and was nice and quiet. We only saw our cabin steward a couple of times the whole week, but he kept our room spotless and stocked before we would return from breakfast or an excursion. We only dined in the complementary venues, but all of the service staff was on point. We especially liked O'Sheehans and Ginza. We had dinner 2 evenings in Ginza and Narayan M took care of us both nights. He was the best waiter that has ever served us on a cruise. All of the staff seemed so happy, and happy to help wherever it was needed. We only went to the last show, but it was so professional and entertaining, we will be sure to make a point to see all of them on the next one. Read Less
Sail Date October 2019
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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