2 Norwegian Star Cruise Reviews for Group and Theme Cruises to Asia

We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised ... Read More
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised an itinerary that was quite frankly exceptional, as it would be touching upon nine ports. Based on this itinerary, we booked the cruise more than a year in advance. Also based on the itinerary and dates, we had booked all the flights and several independent shore excursions. People had booked off vacation time. Our sense of anticipation grew as the travel date got closer. However, just four days prior to our departure, we were informed that the ship has some mechanical issues, specifically one of the azipods was disabled. In order to offset the ship's reduced speed, they deleted four ports and we would have to spend many more days at sea. This was extremely short notice, especially since the azipod issue was known to NCL several weeks in advance. They offered a compensation of 50% refund and a 50% credit for a future cruise (as long as it was taken within a year). This may have been fine for someone who hadn't booked so far in advance was travelling in a small group. However, the logistics of a family reunion are difficult to try and redo again and they didn't recognize the degree to which they compromised our travel plans. I understand that mechanical problems can happen to any ship, regardless of cruise line. My bigger frustration with NCL is their customer service (or lack of). I have been diligently trying to talk to management on the ship as well as reach senior customer management personnel at their head office. However, they continue to exploit their bureaucracy and hide behind front-line telephone operators. They haven't answered any of my questions, but submit vague statements such as "we understand your concern and we can't do anything for you". A true service oriented company would have had their senior management reach out to me and better understand my concerns and try to address them in a more individual manner. At least they would have better articulated their reasons for reaching certain conclusions. I have lost all trust with NCL as they have lost what it means to empathize and properly deal with customers. As a result, it is unlikely that I will ever travel with them again, regardless of the 50% discount they are providing. Read Less
Sail Date December 2016
We picked the cruise on the Norwegian Star from Hong Kong to Singapore on the 22nd December because it included both Christmas and New Year. We arrived in Hong Kong a few days prior to this and then a day before embarking found out the ... Read More
We picked the cruise on the Norwegian Star from Hong Kong to Singapore on the 22nd December because it included both Christmas and New Year. We arrived in Hong Kong a few days prior to this and then a day before embarking found out the ship had mechanical problems and the itineray had been changed cutting out 4 ports. These I may add where the ones We wanted to visit..We had the option to cancel and get "full refund" or go ahead and get a full 50% off and both options included 50% off another cruise. Well there seems to be a big mix up here. Some People had money in Their account only to have most taken out. Some nothing and up to now and We only have 1/2 off it.. No crew seemed to know what was happening as They hadn't been informed.. A lot of People lost money booking and cancelling overnight accommodation for overnight stays. We also expected to have Christmas day at sea but not so, on an 8 hour excursion Vietnam. New Year mixed up too. As for the rest. Crew were great. Food in the specialty restaurants fantastic. We got the package and the alcohol one too. . Ship could do with a face lift and move the kiddies pool away from the back of the ship an d make it a bar/atrium area. Kids do not care about the view. On saying all of this We were lucky enough to win the second Bingo on day 4 and got upgraded from Our 5th deck window cabin to a suite on deck 12. It was well worth My only ever feeling a bit nausous that high up. I would not sail on that particular ship again. Not because of the problems but of the way it was handled. Read Less
Sail Date December 2016
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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