I chose this cruise because my family and some friends were going on a reunion. The cruise was simply amazing. The staff was friendly and professional and they always followed up with our requests. Our stateroom housekeepers always kept our room clean and provided soap and other items when I asked for them. The food and services were excellent. My family and I always ate our meals in the buffet or ...
We found out two days before the cruise that we were not going to two of the destinations at all and all of the other port times have been altered considerably to be shorter due to a mechanical problem with our ship. Doesn’t exactly inspire confidence in the safety of the boat. No offer to reschedule or change to another cruise which we couldn’t do anyway because when we found out we were ...
I choose this cruise because of the port stops.
Because of mechancial issues with the ship we were not able to accomplich all the ports on the tour and other ports where we did stop the shore excursions were curtailed. These mechanical issues with this cruise ship were known well in advance of our embarkation (the last two cruises were negatively impacted) and was not revealed to us until the ...
This cruise for our time line for our group and went to ports we wanted to see. Or at least it was supposed to. A week before we flew to Venice we got notified that there were “technical issues“ with the ship and would be missing two ports. They also shortened the time in the rest of the ports we were scheduled to actually visit. For this we got only a $100 non refundable onboard credit. We ...
I have done over 41 cruises on various lines. I choose a cruise for the itinerary & price. I also did the 14 night trans Atlantic after the 12 night Greek island cruise. This is my first cruise review and only negative feelings about a ship. I had cruised the NCL Star twice in the past and did not feel this way then. Staff were friendly hard workers but not trained well. After taking an ...
When we arrived on board it was complete chaos, I was shocked. There was a lineup wrapping around the main level of the ship interfering with the passages to the gangway, due to all the number of complaints.
People were yelling, crying, and were utterly miserable. No smiles or laughter to be seen or heard from both staff and guests.
When approaching the Customer Service desk the staff ...
This is a review about Norwegian, not the Star especially. Because of mechanical issues, it was said, a Nov. 10-22 cruise from Venice to Barcelona, had too many changes. We started with ONE at-sea day and ended up with THREE. NCL dropped Kotor, Montenegro and Santorini, Greece, precisely why most of us went! This was a big blow. And the changes were advised one day before we left Venice, so no ...
We took this cruise as part of a fairly large group of friends. We cruised Norwegian in the past, when we had a great experience, so we were excited. We learned through social media that the Star was having propulsion system problems, and was unable to complete its previous itinerary as planned. One of our group is a travel agent, who contacted the NCL headquarters a couple of days before sailing ...
In my opinion, my best advice would be to stay away from Norwegian all together and sail with another cruise line. If you must sail with Norwegian, I wouldn't recommend sailing on the Norwegian Star. For starters, we arrive and are told 2 ports have been eliminated from our cruise, Kotor, Montenegro and Santorini, Greece. Missing Santorini upset so many. it was a highlight stop of this cruise. ...
I chose to schedule this—my first—cruise trip, to spend some time with good friends and visit places I've never seen. I was especially interested in visiting Santorini, Greece and Montenegro. Nevertheless, I was disappointed when, after starting the trip, was informed that both destinations were cancelled. Furthermore, the reasons were generic/non-specific and only given thru a letter left at my ...