62 Norwegian Star Caribbean - All Cruise Reviews

*Embarkation* We sailed from Miami, but first we got to sit on the floor at the cruise terminal for 2 hours. We knew there was a bit of a delay, so we made sure not to get there too early. Why aren't there enough seats for ... Read More
*Embarkation* We sailed from Miami, but first we got to sit on the floor at the cruise terminal for 2 hours. We knew there was a bit of a delay, so we made sure not to get there too early. Why aren't there enough seats for everyone? There was nowhere to stand b/c you were constantly in someone's way, but there was also nowhere to sit. Once we got onboard, a little after 2:30pm, we rushed to the buffet to try to get something to eat & the table were filled with dirty dishes. It was so gross. Meanwhile, people are still boarding & the ship is trying to do the safety drill. Such a poor start to our vacation - NCL should've pushed the drill back 30 mins to an hour to allow people the chance to eat and/or finish boarding. *Ship* The Star seems old & dated, which is weird since it was supposedly retrofitted recently. The USB ports in the cabins were nice, but my god the Versailles Dining room was hideous. Aqua was better, a bit more modern & smaller/more intimate. I just felt like I was walking around a ship that had it's heyday in the 80's/90's...with present day A/C (pack a jacket b/c the entire ship is COLD). *Dining* I felt bad for many of the servers, who seemed to be in the weeds the entire 11 days of our cruise. By not having seated dining times, so much effort is wasted by everyone: now you need hostesses to seat the guests, guests are in different phases of their meals which means chefs are cooking anything & everything at all times. One night, I just wanted some water in my glass. I couldn't for the life of me flag anyone down to fill it. It feels so impersonal sitting down every night with a different waiter, different people at your table (or no one else except your partner) and then gambling on dinner taking anywhere from 1-3 hours & wondering if you'll make the night show. This is after you've waited (or not) for a table. Even with reservations, there was still waiting. I miss mandatory formal night, but was happy to see a lot of people still dressed up. Oh, and the MDR food was pretty disappointing overall. Carnival & Princess have much better menus. *Entertainment/Activities* The shows onboard were great, really well done. The singers/dancers are working their butts off to perform an entertaining show (some of the shows didn't really make sense, but that's not their fault - that's on the choreographer). There were a couple acts brought in that were good as well. The comedian was the best comedian I've seen on a cruise (not too much pandering to the audience). The onboard activities were so-so. We went to trivia most days, which was so hit or miss (Thanksgiving themed trivia? who cares? I want normal trivia). We were constantly late to activities because we showed up at :01 after the hour. I get that things need to stay on schedule, but giving people 3 minutes to show up would be nice. I would not bother with getting your card signed off at each activity, as the prizes were not worth it. *Service* I saw a different review of the prior cruise that said staff was woken at 3:30am for immigration when they got to Miami, which may explain why it seemed that everyone was in such a mood on embarkation day. I actually said to my partner, 'does anyone like working here?' Usually you see smiles everywhere you turn. The service did improve a bit, and I must say the room stewards are amazing! We had a few servers in the dining room that were on top of things, but also a lot of newbies who seemed lost. Customer service desk was helpful in getting us a different room, but not good at notifying us that they had done so (we hadn't asked for a new room, just for the noise to die down in the middle of the night). It took them 2 days to track us down, which is weird since they knew where we were staying. *Ports/Excursions* All the ports were fine, we did 2 excursions with NCL & 3 on our own. The NCL ones were great, we really enjoyed them. *Overall* For what we paid, this was a good deal, but not a memorable cruise. The food was forgettable, everywhere we turned they were asking us for money, there was no sauna available unless you wanted to pay another $200+ per person, the hot tubs were either scalding hot or lukewarm... NCL was very adamant about how it is a laid back cruise, but I felt like we were constantly rushing to make the activities or hit the dining room at just the right time so as to avoid waiting too long. Debarkation was very easy & smooth. Read Less
Sail Date November 2018
We recommend Curacao. It had great beaches, clear water, warm water and the temperature was not too hot during our cruise. St. Thomas and St. Martin were still recovering from hurricane damage but our beach excursions were nice. We ... Read More
We recommend Curacao. It had great beaches, clear water, warm water and the temperature was not too hot during our cruise. St. Thomas and St. Martin were still recovering from hurricane damage but our beach excursions were nice. We enjoyed the onboard shows and recommend them. The food was not as good as Carnival in my opinion. Our favorite place was Sheehan's. We also enjoyed eating breakfast in our cabin. I used deck 7 for walking. It had a nice fitness center, but I did not use it. I used the internet package. It was not what was explained to me when I purchased the 11 day package. Only one device can use it at a time. I was told I could use my phone to make calls. I could not, unless I used Skype or something equivalent. Texting would work and was very helpful for me. Our only issue with embarkation from Miami was the poor coordination and lack of organization for wheelchair access to the ship. This was frustrating to quite a few people who had to rely on this service. Overall we had a good time. Read Less
Sail Date November 2018
We love the islands, weather and NCL. It was our 30th wedding anniversary and we have taken previous cruises on our 20th and 25th anniversary. We have never been disappointed. The on board staff are amazing people an a credit to NCL. The ... Read More
We love the islands, weather and NCL. It was our 30th wedding anniversary and we have taken previous cruises on our 20th and 25th anniversary. We have never been disappointed. The on board staff are amazing people an a credit to NCL. The food, entertainment, bars, restaurants all exceeded our expectations again. The overall value is good and I highly recommend the owners suites. They are spacious and well appointed. The butler and housekeeping staff are tremendous and attentive. I also recommend the food and drink packages. The cost for the entire cruise was slightly high however you do get great value for your money. Although the entertainment was great the cruise had one band that we felt didn’t live up to NCL standards. The shows are all A+ and class acts and overall well worth your time. We are already looking to schedule another cruise just looking for a interesting designation, new incentives or deal. Read Less
Sail Date November 2018
Embarkation went fairly smooth. Our cabin and cabin attendant were very nice for an obstructed Oceanview cabin. The ship was small and comfortable. Entertainment on the ship was okay nothing really spectacular except for one singer rest ... Read More
Embarkation went fairly smooth. Our cabin and cabin attendant were very nice for an obstructed Oceanview cabin. The ship was small and comfortable. Entertainment on the ship was okay nothing really spectacular except for one singer rest of it was average. I have nothing to good to say about the main dining room except the desserts were good. Our disembarkation went very smoothly got off the ship quickly and easily. specialty restaurants are very good absolutely enjoyed them. All the extra perks we got on this Cruise made it worth it. Surprisingly the Wi-Fi service was actually fairly good on this Cruise. the pool area was very nice and surprisingly for that many people on the ship there are generally seats available most of the time. I like the pool bar the best for the service and friendliness. also the food by the pool was fairly good the hamburgers were constantly fresh in the buns of very fresh as well. Read Less
Sail Date November 2018
We chose this cruise for the itinerary. It was an 11 day cruise going to Jamaica, Aruba, Curaçao, St Maarten and St Thomas. The ports are great except for Ocho Rios, Jamaica. Nothing to see there if you don’t buy an excursion. ... Read More
We chose this cruise for the itinerary. It was an 11 day cruise going to Jamaica, Aruba, Curaçao, St Maarten and St Thomas. The ports are great except for Ocho Rios, Jamaica. Nothing to see there if you don’t buy an excursion. Embarkation was a nightmare! Waited over 2 hours to board. Was informed before the cruise that the ship was coming in from Europe and would be a longer wait to board because of customs having to inspect everything. By then our flight was already booked and would cost to change it. NCL was aware of this delay ahead of time and maybe they should have provided snacks for those waiting in the port. They didn’t have enough seating for everyone either! I don’t understand why we always have at least an hour wait to board NCL after we check in. We never have that problem with Carnival. I don’t have a problem with long lines but once I get my room key what takes so long! I was disappointed that NCL seems to have downgraded their MDR menu. They no longer serve lobster tails unless you pay extra for it! And the beef they serve is a much cheaper cut. I couldn’t eat most of it because it was so tough and had so much gristle! They didn’t serve prime rib until the last night and it was only 1/4” thick! I have never seen prime rib cut as thin except at the $4.95 dinner at Las Vegas! The ship was very nice. The crew and staff are awesome! The Captain has a great sense of humor! The cruise director, Roberto always stopped to say hi when he saw us! The ships seems a little more reserved. They took out the water slides. I think they are trying to cater to an older crowd. They didn’t have any drink specials (like 2 for 1) except the “drink of the day” and it was on special for $8.95! Compared to other cruise lines this is not much of a “special”! Please replace the seats in the theater! I think they are the original seats. Most are so worn that they slope down! They are so small and so close together that you don’t have any room! My husband is 5’8” tall and weighs 145 and it was tight for him. His knees hit the seat in front of him! The servers have a hard time serving drinks because there is no room for them to get through. If you want a drink at the show you need to sit on the outside aisles but be prepared to stand up every time someone wants to sit in the middle! NCL charges $25 for a Deal or No Deal card and $40 for Bingo! Isn’t $20 enough? I would have played more if it was $20! In the casino I didn’t play as much because they charge a fee if you charge money to your room key! Carnival does not charge a fee! I don’t like carrying so much cash on a cruise just to gamble. If Carnival starts charging a fee then I will play less there also! Read Less
Sail Date November 2018
We choose this 11 day Southern Caribbean cruise because we were celebrating our 35th wedding anniversary. We don't make a tom of money and felt the value of a cruise, this cruise was a great use of our vacation dollars. Our room ... Read More
We choose this 11 day Southern Caribbean cruise because we were celebrating our 35th wedding anniversary. We don't make a tom of money and felt the value of a cruise, this cruise was a great use of our vacation dollars. Our room steward Ven was amazing. His timing was perfect. Never did we return to our room and have it not ready to receive us. We didn't eat at the buffet much, rather we ate at the other non specialty restaurants. We did not have a bad meal. We chose the older, smaller cruise ship to avoid the lines, etc. associated with having several thousand other passengers on board with us. I would recommend this to others and think we go this route in the future. We found all the staff accommodating and friendly. We did all of our excursions through NCL but may rethink that if we return to the same ports again. As long as we can get back to the ship, it is easy to get around and cheaper to grab a taxi or share rides with other passengers. I recommend NCL for it's service and for their freestyle cruising. Read Less
Sail Date November 2018
Not knowing what to expect, we had a great time. The embarkation was quite delayed for the first cruise in the US after retrofit, which shouldn't happen again, but once boarded everything was great. Perfect size for first cruise ... Read More
Not knowing what to expect, we had a great time. The embarkation was quite delayed for the first cruise in the US after retrofit, which shouldn't happen again, but once boarded everything was great. Perfect size for first cruise with plenty to see and do, If you are looking for a wow dining experience you won't get that but you will be more than satisfied with the food offerings and the freestyle of dining at your pleasure. The drinks were great and all staff were friendly and helpful. The cabin was clean and perfect for 2, we had a porthole on deck 5 - no complaints at all. The sea was calm with only one afternoon of 7 ft waves and I hardly noticed. This was an 11 day 5 island cruise & it was beautiful. The entertainment was bright professional & pretty good every time. Any questions were answered calmly and thoroughly to our satisfaction. Often excursions are pricey & you will be able to get a comparable tour once ashore for a better price but it will be far less organized. Feel free to go & do whatever you want wherever you want. Very clean ship. Not the larges in the fleet which suited us best I think, Excellent first experience. Read Less
Sail Date November 2018
I picked this cruise both for the itinerary and the ability to have a family suite without breaking the cruise budget. Highlights: Great service Updates to cabin (12506) include new TV, new couch Wonderful breakfast and lunch ... Read More
I picked this cruise both for the itinerary and the ability to have a family suite without breaking the cruise budget. Highlights: Great service Updates to cabin (12506) include new TV, new couch Wonderful breakfast and lunch in Moderno and Cagney's Ship wide updates: Thermal Loungers in Spa, Teppanyaki expansion, Spice H20 deck 12 aft Spacious cabin Lowlights: Delayed embarkation First day lunch shelved because of problems at Cagney's Flashing lights (because of LED upgrades) in several restaurants, most annoying was Le Bistro One song playing continuously in the Thermal Spa Excursions: Best of Ocho Rios Excursion included poor instructions about how to prepare for the waterfall climb, bickering about directions between the driver and the guide. Best of Aruba tour included a guide/driver (Ruben) who thought it was amusing to keep circling a roundabout (3 times) because he said he was "crazy". I'd use a different term. The tour also took us over a long bumpy road to the "Natural Bridge" but it had fallen down a number of years ago....waste of time. Historical Philipsburg by bicycle was awesome! Fun ride, great sights. Legendary Kon Tiki beach and sight seeing was fun. Mostly beach time and free drinks. Hato Caves and Ostrich farm was fun, enlightening and interesting. Read Less
Sail Date November 2018
Loved NCL cruising. The crew and staff on board have always been friendly and attentive. Not this time. None were rude, but few spoke. Service overall in the the restaurants was s-l-o-w. And heaven help you if you were in a group. Expect ... Read More
Loved NCL cruising. The crew and staff on board have always been friendly and attentive. Not this time. None were rude, but few spoke. Service overall in the the restaurants was s-l-o-w. And heaven help you if you were in a group. Expect to spend 2-3 hours for dinner. If we wanted to to see the early show, we had to eat at the Garden Cafe to insure getting done in time to get to the theater. Some of the waiters had colonge on way to heavy. And finally, there were few activities on sea days. I remember in the past, even on the Star having to highlight the activities we wanted to do so we would know when and were to be because there were so many activities you really had to pick and choose what to do. What happened to the entertainment during sea days? There was no band or musicians playing until that night. Not to mention no bar or limited bar service. I really think this ship was grossly understaffed. There just seemed to be no good leadership on board. No enthusiasm of the crew. Not a "happy" ship like it used to be. Read Less
Sail Date November 2018
We recently did an eleven day southern Caribbean cruise on the Star. We had an outside cabin with an ocean view. The 1st night was ok, but the 2nd, 3rd and 4th we could not get any sleep because of something banging on the outside ... Read More
We recently did an eleven day southern Caribbean cruise on the Star. We had an outside cabin with an ocean view. The 1st night was ok, but the 2nd, 3rd and 4th we could not get any sleep because of something banging on the outside bulkhead. I called guest services and nothing was resolved. The banging stopped for 2 nights then a different noise like a heavy line or cable rubbing against the side of the ship. That finally when away and was replaced by slouching sound like water is a tank slouching back and forth. So no sleep. Guest services sent me a bottle of wine and some chocolate covered strawberries. I am sorry but that does not make up for a terrible trip. The day we were in St Maarten, we went back to the cabin in the afternoon for a short nap. We woke up to a toxic odor of paint solvent. I called guest services and they said they would send someone down right away. Well, he showed up 24 hours later, we could have been died by then. Luckily, the ship sailed and it dissipated the odor. The food: Most of it was unrecognizable and bland. The only thing with any favor was some beef stew at the Garden Cafe. The dessert sucked no favor, so we ate a lot of ice cream. At the Aqua and Versailles restaurants the only eatable entree was the New York Strip, the rest was garbage. The Ginza Asian restaurant, we ordered sweet and sour pork, it was so bad that we left the plates full and when to the Garden Cafe. We ate lunch at O'Sheehan's Grill several times because they did make a descent burger much better than the Topsider Grill. Entertainment: The entertainment was overall pretty good. The best was the singer Jenene Caramielo, she was fantastic. If you ever have the opportunity to see her show do not miss it! The Russian high wire act good also. The other singers and dancers were good also. We have been on several cruises from different cruise lines, this was the worst experience overall. They should have given us a refund instead of a bottle of wine. I could have asked for a refund of the gratuity but I did not want to punish the cabin steward. Read Less
Sail Date November 2018
It was a very inexpensive 11 day cruise. This was the worst food of all the NCL cruises we have been on. It seems leftovers were being predominantly used day after day. We travelled with a three year old and the crew were fabulous with ... Read More
It was a very inexpensive 11 day cruise. This was the worst food of all the NCL cruises we have been on. It seems leftovers were being predominantly used day after day. We travelled with a three year old and the crew were fabulous with her. Other than the food we had no complaints, The cruise director was Italian and difficult for an old man to understand. The entertainment was great, We put our granddaughter in the kids club almost every day and she loved it. There were lots of things to keep her happy, including face painting, which she loved. No smoked salmon for breakfast. The fish and chips in O'Sheehan's was terrible. Almost all the regular cruisers we talked to hated the food. It was a big talking point. We joked that all the good food was used on the previous cruise in the Mediterranean. Fortunately the buffet had a huge choice of fruit. Read Less
Sail Date November 2018
We had two separate rooms that were on opposite sides of the ship, but at least on the same floor. Alberto my cabin steward (8176) was amazing always smiled, made sure we had everything we needed. Dining was extremely slow in both main ... Read More
We had two separate rooms that were on opposite sides of the ship, but at least on the same floor. Alberto my cabin steward (8176) was amazing always smiled, made sure we had everything we needed. Dining was extremely slow in both main dining rooms and even worse was O'sheehans. Food was mostly good though. Breakfast at Versailles was typical cold by the time we got it. Dinner took at least 2 hours long. Shows were a mixed some were really good and would happily watch them again. Pool was always too overcrowded so didn't spend much time there. Had thermal spa pass really enjoyed that was nice and quiet. Pool was very cold though we loved taking a book and laying on the heated loungers. Our boys loved the Entourage. They had games and little parties that they enjoyed being a part of. Casino was enjoyable but too smokey to be in for to long. Read Less
Sail Date November 2018
Have done over thirty cruises with Carnival, Holland, Princess, and Royal Caribbean, while this was the tenth cruise with Norwegian. We had the opportunity to book a suite for the first time which was a definite upgrade from the normal ... Read More
Have done over thirty cruises with Carnival, Holland, Princess, and Royal Caribbean, while this was the tenth cruise with Norwegian. We had the opportunity to book a suite for the first time which was a definite upgrade from the normal balcony. The suite was magnificent and the balcony was large enough for two chairs, a table, and lounger. The service could not have been any better from the cabin stewards, to our butler, and our concierge. Specialty Dining was delicious. Ultimate drink package was exceptional valve and the port excursion credits and free wifi were all part of the package. Combining our onboard credit with the excursion credits, we were able to do six shore excursions, dining package, wifi, drink package, thermal spa pass, and a two hour massage for all under fifty dollars! The benefits we received MORE THAN made up for the higher price of the suite, which was also secured on sale. For a smaller ship the STAR serves its purpose of getting passengers to their ports in a timely manner for its itinerary. Read Less
Sail Date November 2018
Chose this cruise because i've always loved sailing on NCL and loved the length and itinerary. Did not realize that the ship was "in transition" from Europe to California. The ship itself was in good shape, have no ... Read More
Chose this cruise because i've always loved sailing on NCL and loved the length and itinerary. Did not realize that the ship was "in transition" from Europe to California. The ship itself was in good shape, have no complaints there. Our cabin 10106 was a balcony cabin and the change that I did not like was the new TV unit. It is a flush unit with no storage. The entertainment that I attended (evening shows) were good to very good. The daytime activities lacked greatly. A high percentage of them were seminars that would lead to trying to sell you something. I would rate the overall service with the exception of the specialty restaurants, poor. There seemed to be a shortage in dining room help and the time it took if you were at a table larger than a table for two was way to long! Went early to be able to get to shows but didn't get out in time. Tables were left dirty in the buffet, again lack of help. O'Sheehans was the same thing. Long waits for service, food etc. I had to go to the bar to get my own drinks several times after waiting far to long for service. Bar service that I used was good, not excellent. Did a few shore excursions in Curacao, Aruba, St. Maarten and St Thomas (St. John). No issues. As the title indicates, I will insure in the future that it is not a ship in transition. I have sailed on the Star previously and loved everything about it. Not this time. My theory is "Any cruise is better than no cruise" so I always find something to do and try to enjoy it. Our cabin steward Ryi was excellent. Read Less
Sail Date November 2018
My wife and I sailed with the Star to the Caribbean. We had a good time, meet new friends and enjoyed the cruise. We had a small issue with our cabin. After embarkation in Jamaica, the crew did not tie up the ramp properly. We had 2 ... Read More
My wife and I sailed with the Star to the Caribbean. We had a good time, meet new friends and enjoyed the cruise. We had a small issue with our cabin. After embarkation in Jamaica, the crew did not tie up the ramp properly. We had 2 nights at sea with a lot of noise. Then after visiting Aruba, the ramp was tied up properly and the noise disappeared. The problem came back after the next island. We understand where the problem comes from and asked the crew to pay attention to this problem. Otherwise, the ship looks good after refurbishment. Always good Norwegian food and entertainment. We visited MDR and specialty restaurant. Our favourite is Le Bistro. The SPA received new heated beds as the Breakaway class has. The slides from the pool deck where removed and additional chairs placed. Cabins have wall light with USB chargers. One more cruise with NCL coming up soon and we can't wait to explore the Escape for the first time. Thank you NCL and Norwegian Star staff for all your hard work. Special thanks to Yulia, Ekaterina, Sergio, Susana, Kash, Pablo, Artur and Philip. We greatly appreciate your excellent service and effort to make our cruise memorable. Read Less
Sail Date November 2018
Last year we cruised on the sun and had a wonderful time. We expected the same but were disappointed in the entertainment choices. The people we met made the trip. Because of limited evening entertainment we were normally in bed before ... Read More
Last year we cruised on the sun and had a wonderful time. We expected the same but were disappointed in the entertainment choices. The people we met made the trip. Because of limited evening entertainment we were normally in bed before 11 pm The shiws in the main theatre were good. The karoake was not working the last two evenings. When you look forward to karoake as your entertainment something is amiss. They had a piano player but no sing along. Limited poolside activities and the band was too loud poolside The stardust theatre seats are horrid except in the balcony. For anyone over 5 10" you have to sit sideways and then the air condition unit will still leave a mark. The seats are very low to the floor. We ate at all the speciality restaurants except Le Bistro and each meal was excellent as was Ginza. Service at o sheehans was slow Read Less
Sail Date November 2018
Every cruise has a hiccup or 2 and this was no exception. A cabin too warm on embarkation day, an under cooked dinner and mediocre service on occasion were not going to ruin our trip Lack of ADA shore excursions was an issue. By the ... Read More
Every cruise has a hiccup or 2 and this was no exception. A cabin too warm on embarkation day, an under cooked dinner and mediocre service on occasion were not going to ruin our trip Lack of ADA shore excursions was an issue. By the looks of the number of walkers, wheelchairs and scooters on board should tell NCL that they need to cater excursions that accommodate them We had a suite with a great butler who made up for any misses we encountered The ports were warm and welcoming although we chose not to go into Ocho Rios. Jamaica is not our cup of tea. Aruba was our favorite. It’s definitely a happy island. The beaches were incredible St. Maarten and St. Thomas are always places we look forward to returning to. Curaçao was nice. We just didn’t get to see much of it due to disability / tour issues Over all the cruise was relaxing and filled with sunshine. Great way to spend Thanksgiving Read Less
Sail Date November 2018
I like to cruise with NCL. The NCL Star was recently refurbished and was a beautiful ship. The staff were great and very helpful, always ready to go the extra mile. There were some good shows onboard. Food in the Versailles main dining ... Read More
I like to cruise with NCL. The NCL Star was recently refurbished and was a beautiful ship. The staff were great and very helpful, always ready to go the extra mile. There were some good shows onboard. Food in the Versailles main dining room was excellent. I upgraded to a balcony room, and would do that again. Our cabin was roomy and having the outdoor private space was wonderfu. The only negative I have at all was that WiFi onboard is a joke. It costs about 50 cents a minute if you buy a package and it takes 20 minutes to download an app. Ridiculous. NCL either needs to give the very slow WiFi away for free or speed it up if they are going to charge so much. I couldn't even access my Google Mail account. Other than the poor WiFi, we loved the NCL Star and like the size of the ship. Read Less
Sail Date November 2018
Although we were one of the youngest couples on the cruise (and we are mid 50’s) it was a fantastic cruise. The staff were friendly and attentive. The ship was clean. Loved the Cruise Director, Roberto, and his staff. As always we ... Read More
Although we were one of the youngest couples on the cruise (and we are mid 50’s) it was a fantastic cruise. The staff were friendly and attentive. The ship was clean. Loved the Cruise Director, Roberto, and his staff. As always we stayed mid-ship in an inside cabin. We were in cabin 9613. No complaints other than every night in the middle of the night, the engine made extremely loud noise and vibrated the room. And no, it wasn’t the tequila! That was annoying and literally woke us up every night. Loved the location of the cabin. The one negative thing I have to say...the quality of the food was poor. We were on an 11 day cruise and did not eat in MDR 4 of those nights. We usually enjoy dressing up for dinner and eating in MDR but the menu options were disappointing as was some of the food. The Garden Buffet was not up to par in comparisons to other NCL ships we’ve sailed on. I feel like they are pushing the specialty dining and I do not appreciate that. Ochoa Rios was a bust...this does not reflect poorly on NCL but I will never get off the ship there again. Read Less
Sail Date November 2018
Places we have never been We had a wonderful time. O Sheehans was wonderful and the service was pretty good. I loved their salad, and there drinks were very good. Would go there most of the times for our drinks. The shows were great! ... Read More
Places we have never been We had a wonderful time. O Sheehans was wonderful and the service was pretty good. I loved their salad, and there drinks were very good. Would go there most of the times for our drinks. The shows were great! Loved the comedian, but all the show were good. This is our 5th cruise with ncl and it was nice. Will not go out of Miami again, to much traffic . I wish they would go out of Charleston again. My husband wanted a banana split and because they didn't have it , they had delivered there take on it to our room and it was so good. Never have done the spa before this cruise , but was very nice and loved the girl that took care of me. She was wonderful, would love to see her again. I would do it again if it wasn't out of Miami. Read Less
Sail Date November 2017
Being a newly married couple (just two weeks before we boarded the ship) we were very excited to start our honeymoon. We booked a crusie becuase we though it would be nice for us to be alone and go travel together. We started our cruise ... Read More
Being a newly married couple (just two weeks before we boarded the ship) we were very excited to start our honeymoon. We booked a crusie becuase we though it would be nice for us to be alone and go travel together. We started our cruise like everyone else, waiting in a line that never seemed to end. By the time we got to the counter we had been waiting for almost an hour and a half, but its part of life, having to wait for your turn. This isnt that big of an issue, because everyone has to wait, but when we got up to check in and get our ship keys, the person behind the desk was so distracted that for the majority of the converstaion it seems as if we didnt even exist. We got through and onto the ship we wandered around for a bit, initally we were very impressed and were excited with the fact that we were on the ship and ready to being our honeymoon. After walking around we made our way to our Cabin. We loved the fact that we had spent the extra money for a room with a balcony. As the afternoon went on we just hung out for abit and waited for the ship to leave port. Before long we realized that we had a few questions on some of the free offers we had received as part of the cruise offer. So we headed downstairs to check out the shore excursins desk and also talk with member services. My wife lead the way as she had been on a few crusies before. For me this was my frist cruise and not being a very avid travler i wasnt sure what questions i should be asking. We stopped to check on our on board credits and to find out how that would work. When speaking to the woman behind the counter, my wife became very upset becuase the staff couldnt understand what we were asking, at this point she began giving us what seems to be like a canned responce. It didnt help that beyond the fact that she didnt understand us and was providing informatoin we didnt need, we couldnt undersatnd her, it was so loud in the lobby that we kept having to ask for her to repeat herself. Being on a ship with people from all over the world is great, the culture and experences they bring is awesome, but the language barrier makes some experences very frustrating. Of all of the interactions we had with staff almost none of them (there were a few that were outstanding and made our trip very memoriable, our cabin steward was amazing, so was all of the cleaning staff for the 8th floor, thank you Dixon, we will never forget you). The cruise director staff was fun and we enjoyed interacting with them, but the service staff was lacking in many ways. There were but a hand full of people in the restuarnts that ever seemed to be happy to be working. It wasnt until the last two days of our trip that the service staff seemed to be happy. And we could only attest that to the cruise being almost over. But beyond that our over all feeling is that there was a general attitude and a border line feeling of rudeness from most staff. Our worst experence with staff was when we ordered a drink in the lounge and the waitress (whos name we did not get) gave us back the wrong card. When we went to ask her about it she immedatly blammed us for the issue and said it was our fault. This left a bad taste in our mouth for a good majoirty of the time we were on the ship. Please note this is not an overall generalization for the staff, i am fully aware that there are likely very nice and good people on the ship. The issue was, we didnt seem to come across those people a good majority of the time. Our cabin was amazing, we loved having a view, and being higher up in the ship. It was awesome and we enjoyed that very much. Out of all of the things in our room our bed was less then amazing. It was likley the most uncomfortable either of us had ever slept on. I dont think for the 10 nights we were on the ship i slept for more then an hour at a time without waking up and needing to move because my body physically hurt. The one reason beyond everything else i couldnt wait to be back in Maimi is for a bed i might acutally get a good nights sleep in. We failed to go and complain about the bed, becuase in my mind what were they going to do, the cruise was sold out and there was no place to move us to. Plus i dont see them carrying dozens of extra mattresses on board for when people complain. So we just sucked it up and delt with it. Without being melodramatic and rediculas, i would say there were times that my physical organs hurt from laying on the bed and just attmepting to sleep. The food on the ship was hit or miss, i feel like there were times that we would find good things and others we would not. We ate alot in one of the main resturants on deck 8 only becuase we knew what we would get, unlike at the buffett. One night we ate in the main dining hall on deck 6 and it wasnt bad, but it also wasnt anything i would write home about. Before the end of the cruise we had though about going and paying to eat at one of the nicer resturants on the ship, as each night went on, we failed to do so. I couldnt find it in me to go and have us spend more money then we already had to risk not having a good meal. So many times the food had been so lack luster that i didnt want to be more disapointed then i already was, and have to spend money for it on top of that. I think some of the big issues was the lack of varity, the majority of the time the menu didnt change. The same staples every day, which is great if you want to eat the same thing every day (which i pretty much almost did, Nachos, and a chipoltle chicken sandwich). I will say i did enjoy the breakfast on the ship, and most of the time the deserts were very good. But all in all, i wish that like our at our wedding the food was something that i would never forget and we would still be excited and raving about. The activites and entertainment was pretty good. We enjoyed the shows and had fun playing trivia and bingo. Our only issue is that the trivia was the same they had used on the previous cruise. So all of the passangers who had played trivial and the game shows the trip before that stayed on already knew the answers. Beyond that the comedian and the hipnotist they had on board was fun to go and watch. The final show, was weird, and i didnt quite undersatnd it, but never the less it was a good show. We stopped at 5 ports in Ocho Rios (Jamaica); Oranjestad (Aruba); Willemstad (Curacao), Kralendijk(Boniare), and Punta Cana (Dominican Republic). We were re-routed due to the hurricanes coming though a month or so before we left. Initally we were not suposed to go to Bonaire or the Dominican Republic, but Saint Martin and Saint Thomas. The chagne in plans was unexpected of course, but a natural disister will do that and i am partialy glad we go to see the other two islands instead. We really enjoyed going to the falls in Jamaica, we had a very enjoyable time. The ABC Islands were amazing and we are already making plans to go back to them and visit again. Punta Cana was a bit of a disapointment, this was mostly becuase the tour we were going on (which was around $80 a person and also told that it was one of their best selling tours and would fill up fast, so we booked it). It was the Chololate, Rum, and Shopping excursion. We thought it sounded like it would be a good time and all in all, we did enjoy orselves, but for the amount of money we paid, we went to 2 places. The frist was the for the intal part of the tour. It was a cigar making facility, a rum distilery, a coffee place, and also a chocolate museum and a small amount of shopping. Our only issue was when we got there, the place was packed to the brim with people, which is understandable, but they herded us around like cattle from place to place. On top of that the whole compound was under construction, the choclate museam wasnt even open and it seemed like it was not a very well planned or though out thing to do. After that we were taken to a local beach and had the opportunity to enjoy some local food. That was fairly enjoyable. One of the biggest issues we had was the organization for getting off the boat and finding out where you were going when you were in the port. Jamacia was the most unorganzied of them all and i feel like i can say we will never go back their again. As for the ABC islands, i have nothing but great things to say about them. And we enjoyed every minute we spend on the islands, in fact we wish we could have had more time on each to explore and walk around. Overall we enjoyed ourselves, but us having fun was part of the goal of the trip in the frist place. I would say that i will likley have to really research if i will travel with Noweign again, as this experience did not lead me to feel like i truly got what i paid for. Yes i had an experence, yes we had a good time, but at the end of the day we slept like crap, didnt really enjoy what we were eating, and seemed to have issue after issue with the staff. If we wouldnt have been on a cruise and had an optoin of travel and room and board, we would have walked out in a heart beat. For all of the great people we meet on board the ship, almost none of them had good things to say about their experences. I tried not to take any of that into consideration for our trip as everyone has a different expereence. But at the end of the day, i feel like i didnt truly get what i paid for. For a trip with on board charges that close close to 5k i am left feeling a sense of lacking. If we ever choose to travel with Norweign again it will likley only be becuase of the destinations we are wanting to go to. I normally try to find the postivie and look to give people and compaies the benifit of the doubt, but this was a once in a life time event for us. This was our honeymoon and for both of us the memories we have will forever be overshadowed by the fact that it was really a poor experence wrapped up in moments of fun. PS, im not going to spell check this so dont mind my spelling mistakes. Read Less
Sail Date November 2017
This is an older ship but I felt it was very clean and well cared for. I traveled alone and met some wonderful people on this cruise. I also met and heard the complainers. It is embarrassing to see someone talk down to a server or a staff ... Read More
This is an older ship but I felt it was very clean and well cared for. I traveled alone and met some wonderful people on this cruise. I also met and heard the complainers. It is embarrassing to see someone talk down to a server or a staff member over something trivial. I understand your soup might be a minute late but a bit of gratitude goes a long way. I really enjoyed the harmony of all the staff. This is a group that comes from all over the world and makes it work. I never saw laziness, disrespect or eye rolling unless it was from a rude passenger. Embarrassing. Needless to say, most folks were very kind and thankful that the staff was sincerely concerned that they were happy. It is easy to forget that their lives and possibly the well being of their families depends on keeping this employment. I saw that commitment. The food was good. Not over the top but very good. I am a chef and I understand what this takes. I felt the specialty dining was the best. Generally I was pleased. There was a plumbing issue by my cabin and the staff was very concerned with my well being. It wasn't the squeaky wheel gets the .oil. They wanted me happy. I prefer the smaller ships and enjoyed this. I know some folks like the mega ships and that is just a preference. I didn't get lost as much. :) There is always room for improvement. When you have passengers for many days, they tend to get edgy or maybe hung over with an attitude. Nice job Norwegian. Read Less
Sail Date November 2017
We chose this cruise because my husband was ready to try a cruise experience. We wanted a ship that wasn't too large and offered a variety of things to do including excursions. The food and service was great, we tried 4 of the dining ... Read More
We chose this cruise because my husband was ready to try a cruise experience. We wanted a ship that wasn't too large and offered a variety of things to do including excursions. The food and service was great, we tried 4 of the dining program restaurants. The cabin was comfortable and the cabin steward did a very good job of keeping it tidy and responding to any needs we had. What we enjoyed most was just being able to relax and enjoy the experience. The excursion opportunities were good and we enjoyed all of them. We thought the punta cana excursions were overpriced and ended up canceling the one we had selected because the snorkeling portion had to be cancelled. However we enjoyed the day on board. Embarking and disembarking were organized and seemed to go smoothly, we appreciated the communication that embarkation would be delayed. Instructions related to hotel pick up were not received at the hotel until late in the morning which was a little concerning but everything went well. Read Less
Sail Date November 2017
11 day over thanksgiving cruise with the whole family. We had 13 people on board the Star on several decks in balcony cabins. We were on deck 10 cabin 10610. Great location and close to everything. Let me start by saying that we all ... Read More
11 day over thanksgiving cruise with the whole family. We had 13 people on board the Star on several decks in balcony cabins. We were on deck 10 cabin 10610. Great location and close to everything. Let me start by saying that we all had a fantastic time on this cruise. Call me a cruise snob, and I am okay with that, but i will go over the good the bad and the ugly on this review. Stick around to get a vast perspective on many things I have not read on the reviews on here. I want to talk about the ship mostly in this review. Having sailed over 30 times on most of the major lines, there were some issues here that I think everyone should be made aware of. First and foremost: Why hasn't anyone talked about the bathrooms on this ship? The cabin toilet area is the smallest in cruise ship history.I am 6 feet tall and 235 in weight. They have tucked it into a small little closet with a useless door that actually prevents you from using the toilet. Can't lean left or right and knees hit the wall in front. They remodeled the bathrooms making the shower bigger( thank you for that) but took the space from the toilet area. No sink space or shelving for putting bathrooms stuff. Our friend could not use the toilet in his cabin and I had issues as well. There are many more people on these ships bigger than we are who could not use their cabin restrooms . Thus they used the public restrooms and this may be why the public restrooms were in such disrepair.We actually looked for a handicapped bathroom and they were few and far between. public bathrooms on pool deck often closed for repair, making people go into elevator hallway bathrooms for use. Down right nasty. I don't know if giving everyone the option of the drink package is a good thing for this ship. 1. Fewer servers on the pool decks, with the exception of Tristsann...it was a long wait or long line to get drinks anywhere on the ship. By day 7 they started running out of domestic beer, Bud light, Mic Ultra, Coors light, and by day 8 and 9 they were just out of almost everything, Including Grey goose, Seagrams, Fireball etc...I realize that this is a smaller ship and can't store/stock as much as bigger ships but to run out of domestic beer on a ship is bad planning on someone's part. I think the drink package takes away from good service also. Bar servers over worked and not enough of them around. I would rather pay for the drink package so the lines can provide everyone with better service. THE DRINK PACKAGE DOES NOT INCLUDE BOTTLED WATER. You can buy a water package but is does not come with the drink package, nor does specialty coffees. Other lines include these in their packages. Ship areas: Pool deck. They placed a couple of slides mid ship pool deck that takes away from space , vision and use of the pool deck ( there is only one major pool on this ship). Slides were very rarely used. In fact we as a group decide that we were going to play on the toward the last few days and had one of the biggest laughs of the trip. About half way down the slide , you just come to a stop. lack of incline , water in the slide, and or the fact we are adults made for some very funny attempts to make it all the way to the bottom of the slides. We tried both of them and to be successful you must throw yourself down the slide and arch your back allowing tour back to ride over the uneven surfaces of the slide to make it to the bottom. In my opinion a complete waste of pool deck space and just not needed. They had a bandstand in the middle of the slides which on a normal sea day only had on act perform on it daily. Pool music played by a DJ once a day then piped in looped music track played so low you could not hear it. If they were going to have an act perform on the bandstand it was usually around noon so it could be interrupted by the excessively long speech daily by the captain over the intercom. NO TRASH CANS ON THE POOL DECK: Norwegian serves drinks on the pool deck in plastic glasses with straws...but there were no trash cans anywhere near/around or on the pool deck. Glasses and straws blowing everywhere. we were constantly picking these up and then had no place to put the. Very little service people around to clean up things. disappointed with this. Watched the bus servers when i did see one pick up plates etc...but walk right past trash, cups, straws etc. Noticeable lack of service by many in our group and people we met on board. Hot tubs were average hot not excessive. Pool was cold the first few days as this ship just came from Europe, warmed up by the end of the cruise where you could get in and actually enjoy it. They stayed open late with one hot tub at the front of the ship open all night. Ship was of a smaller size but not complicated to get around at all. Promenade deck went around the full ship ,not being cut off like some ships. Five Oclock Somewhere bar area is where they had karaoke. Great times were had here, although the venue itself was way too small for the amount of people who wanted to enjoy this activity. This bar actually made the best drinks on the ship and you could only get the specialty drinks they made there in this bar. Somewhat of a shame as they were well made and delicious.They would shut down the action during karaoke when there was still a large group of people enjoying it. Didn't make sense to all who were there Entertainment on the ship was good and there was bad. Shows we saw were good. Other things not so much. Kind of a quirky idea with their trivia. We went once for movie trivia and actually won that event, only to find out that you don,t win a small bauble each event...you get a punch card and must attend over 20 events to win your little bauble. I believe that they had a fair selection of different acts performing through out the ship at various times. The Cello and Violinist were absolutely amazing duo. a must watch on this ship. Piano lady was just ok playing the same stuff nightly. DJ in my opinion could have done a better job of playing to the crowd he had on hand. If you have a full dance floor of people and they are enjoying the music genre that is advertised i.e 80's, 70's country etc... you dont change things up to what you like to play and actually watch him empty the dance floor with thump thump music 3 different nights. Learn your crowd and play appropriate music. Your job is to make the crowd happy not yourself. When he would play on the pool deck it was not pool deck sing,dance along with kind of music you kinda expect on the pool deck. Main atrium area had several acts in it which could be enjoyed from several different areas surrounding it. Cruise directors staff did a pretty good job with activities that I saw. There could have been more pool deck activities as we had 6 sea days on this trip. only one conga line was seen. Spinnakers lounge had a variety of things going on, made some, missed some... ones we saw were good. Food was very good on this ship. Ok Buffett food is buffett food. they did have omelet stations and 6 different stations not all were opened all at the same time but if you are a line follower and you jump into the first line you see be prepared to wait in line. They have different stations to help break up the crowds but people just cannot seem to check things out before jumping into the first line they see. I almost never had to wait because there were different sections and if you take a few more steps you may not have to wait on your omelet of toast. Just saying. I heard a ton of people complaining about the lines I walked by to the wide open with nobody in sections. Specialty Dining was the greatest. We did 4 different venues with each on being better than the last and they were all great. And we normally had 11 plus people if not all 13 of us at each one. Very accommodating to our group. We ate in the Aqua, it was good , not great but good. They allow casual dress including dress shorts in the Aqua. Very much appreciated this as not everyone wants to dress up every night, or pack all those clothes. The Versailles dining room was the formal one and was good. We had all 13 there for thanksgiving and the food was actually good. One note : do not put green bean casserole on the menu and then just serve green beans. We can and will show this chef what true thanksgiving Midwest green bean casserole is if need be. This got quite a laugh from our group. O Sheehans food was okay and ate there several times. One complaint was if you are going to serve people there , then do so. Not enough servers and just a lack of caring. water came without ice, and you had to ask for ice. Servers made it seem like you asked for gold plated silverware. Asked 3 times for a simple coke and finally got up and went to the bar and got it myself. Once again lack of service. This place was open late night for those who got hungry after hours. Hamburgers and hot dogs on the pool deck were so so. good potato salad but everything else just so so. I kinda miss the old days of cruising where they would set up a different specialty food daily on pools decks ..i.e seafood , noodles and wok items, barbque etc.. They did daily bring around fruit on a stick, some kind of frozen berry pop at the pool deck. Nice little touch. Shops are the shops and stores are the store...bought a magnet and my shopping was done. I can't critique these as they are little used by me. I do have one major gripe about the photo service on this ship. We had 13 people in our group. I talked to one of the photographers and asked about getting a group shoot on formal night. My wife wanted one of our family of 5 and we wanted one of the group. I don't ask for much but a family photo was important to me. Was told different things by 2 different photographers. So on formal night getting my whole family in dress clothes and in one place at the same time is a task all in itself. The photographer had to call his supervisor who came up to us and informed us there would be a 60.00 sitting fee for a group over 10 , but we would receive a discount on 3 8x10 photos for that fee. I told them that they we going to lose out on photos being bought by having such a poor policy. We did not need or want a professional posed sitting for 30 minutes as they were proposing we just wanted to stand on the stairs take a picture and have 6 different groups of our family decide if they wanted to buy it or not. Too much of a hassle for something that should have been simple. I have photos from over 30 different cruises and NCL lost out on this families money. Our cabin was a balcony and except for the bathroom was okay, standard balcony cabin. One big issue with it is that they placed the mirror /make up area/blow dryer right at the corner of the bed. No way for one person sitting there using the area for the other person to get around them except for crawling over the bed itself. poor design. Pros for NCL: Muster drill was well done. You did not have to drag your life vest with you. If people would just show up when called it would have been quite faster but that is not the cruise lines fault. Tender and getting off in port. Well set up on deck 4 and went smoothly. If you have 2 sections opened to let everyone off , you will 2 sections to let everyone back on. Please don't close one down and create an unnecessary line and back up. Fresh towelettes were a nice plus. Elevators are elevators folks ...if you can walk up a flight of stairs please don't complain waiting for an elevator. there were 3 banks of them and hardly ever had to wait on one when needed. We did use the stairs and know how to go forward or aft to avoid the lines. Again its people not the ships fault. Room steward was fabulous. Ports were fabulous except one listed in cons. Cons: Overall lack of service. Again Call me a cruise snob but there are things I have come to expect and service is one of them. Was not offered coffee, juice, drinks in the dining venues including the buffet. Fewer servers take away from passenger happiness. Long lines waiting for a drink. Punta Cana. This was a replacement port for St. Thomas and St. Martin as they were hit hard by the hurricanes. There was quite a bit of confusion surrounding this port. NCL did not post any excursions prior to sailing except for 2 days before we sailed and then there were only 7 listed. Once on board there were a few more listed on the papers , but each day that changed. One would be listed people would sign up for it and then it was canceled. Having never been to Punta Cana we were looking forward to this stop. Took the tender into Cap Can a small marina 30 minutes away from the actual city of Punta Cana. The port did have several tents set up trying to shuttle people to different locations. I talked to the person in charge there in port and he told me this was only the 12th ship to ever port there and only the 2nd NCL ship ever. I believe that they are in process of getting this port up and running but are still working on it. Those who went to the beach with the shuttle loved it, others who waited a long time for shuttles. We tried to go to Hoya Azul , but would have had to schedule a shuttle at one location that could only take us to the eco parks front gate then schedule from another place the actual entry and tour of the Hoya Azul location. Quite disorganized. The port of Cap Cana is very pretty and I think in the future this could be a nice stop. Needed longer time in this port to make it to some of the excursions listed on the internet in the city of Punta cana. Another note the taxi costs in Curacao are outrageous. It's not a cab fare it is a per person fare. Crazy. Casino: Personal complaint here, Ship uses the shuffling machines which is ok...but they do not allow the dealers to riffle /shuffle the cards prior to putting them back into the machine. This adds to the casinos advantage.And in my belief does not mix the cards up well. There is many beliefs that the machines can be rigged in favor of the house. 3 card poker table was terrible and the house would get cards that beat every hand most every deal. Would not play that table after the first night watching the house continually beat the players. ODDS are not in your favor. also the way they ran the poker tournament was crazy. you can still get in the poker tourney an hour and 10 minute after it has started. you just pay 80.00 for the entry and 80.00 for the add on and bingo your in a tournament that everyone else was in and participating for an hour before you got there. Embarkation: This ship just came from Europe and that delayed getting on the ship because of US Customs...Not NCL's fault...I try to avoid cruising out of the port of Miami for my distaste of how the US Customs service operates there. For such a large industry...you would think Customs can and should do a better job. Getting off the ship was quite quick and painless , but we got off late and most people were already gone. So picking up our bags was quite easy , not much other luggage around. And no long lines . Did not have the early rush. On our own: We booked Marvyn Gayle private tour in Jamaica for the Blue hole and Dunn's River Falls. A great company who treated us well. Look for my review on trip advisor .They took all 13 of us and we were treated well all day. Lunch at Scotchies Jamaican Jerk Bar-B-Que was very good. Aruba: My brothers and I played Golf at Tierra Del Sol. A fantastic course and they treated us very well. Very good rental clubs . The rest of the family went shopping,butterfly farm and then we all went to the beach. great day. Curacao: Went golfing at Old Quarry golf course at Santa Barbara resort. Fantastic course and the trade winds will beat you up. Rest of the family went to Mambo beach and had a great day. NOTE: Cab fares in curacao are outrageous. per person pricing not the cab itself. NCL did provide a survey about curacao and I filled it out without favorable reviews on that part. Bonaire: We once again privately booked Woodwind snorkel excursion with Dee and Ulf. Probably one of the best snorkeling excursions in the Caribbean. top of the line equipment, guided groups with expert marine educated people, top notch catamaran, lunch, drinks, Can't say enough good things about this company. Reviews on trip advisor also. Overall a good cruise for the money spent. Would I cruise NCl again. NO . In fact when I got home I canceled the NCL cruise we had booked for next November. Read Less
Sail Date November 2017
12th cruise with NCL...have never had an issue or disappointment. Used NCL for transfers, some excursions, and as a platinum member free laundry service means going home with clean clothes. Always found eating tables, even at peak hours, ... Read More
12th cruise with NCL...have never had an issue or disappointment. Used NCL for transfers, some excursions, and as a platinum member free laundry service means going home with clean clothes. Always found eating tables, even at peak hours, and enjoyed the specialty restaurants. The entertainment was the best we have witnessed of the 10 ships we have cruised. Embarkation took no more than 10 minutes with platinum express line, and debarkation was very well organized by colour-coded departures.While Norwegian Star is one of the older members of the fleet, constant upgrades prevent it from showing any age. Staff are more than polite, and main desk has always had the answers. Cruise Next Deposits offer excellent value and help eliminate the daily service charge which is common to all cruise lines. Deposits can also be used as down payments on future cruises. With 2 deposits in hand, we will be planning our next cruise in the new year and will once again go with NCL as freestyle is the only way to go (and I hear other other lines are adopting as the wave of the future) Read Less
Sail Date November 2017
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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