4 Norwegian Spirit Cruise Reviews for Entertainment Cruises to Europe - Western Mediterranean

Cruise from Roma to Barcelona, Nov 11 to 22 2018. Cabin 10568. Two person. Good cruise from beginning to end. 1 days at sea. The food was very good with plenty of choice. Service also excellent the staff were wonderful could not ... Read More
Cruise from Roma to Barcelona, Nov 11 to 22 2018. Cabin 10568. Two person. Good cruise from beginning to end. 1 days at sea. The food was very good with plenty of choice. Service also excellent the staff were wonderful could not do enough for us. Always greeted us with a smile and "have a good day". Plenty to do on board ship something for everyone. Tours offered good variety and were very enjoyable with exellent guides. The only complaint I have is that I bought the cruise in July 2018. Then there was an offer that when you bought you could choose between several offers such as open bar, free WIFI ect. I wrote to Mrs. Kassie Hoover who sent me the email that I had already bought the trip for two people, that I qualified for the offers. I never received an answer I only bought the WIFI package for the trip since the open bar was very expensive. Read Less
Sail Date November 2018
I have sailed with NCL 2x before. I brought my two teens(18,19) to see Spain, France and Italy. First, the port we left from, Barcelona, was the easiest ,nicest port I have used. But March 5th is very cool on the Mediterranean Sea. We ... Read More
I have sailed with NCL 2x before. I brought my two teens(18,19) to see Spain, France and Italy. First, the port we left from, Barcelona, was the easiest ,nicest port I have used. But March 5th is very cool on the Mediterranean Sea. We needed rain coats and jeans to make it through most day trips. The ship ,the Spirit , was a fine older ship. It did rock in the rough seas we had crossing to Corsica( a replacement stop as Marsialles was blowing a gale) and it was rough leaving Italy to Majorcca Spain. The support crew and wait staff were lovely and really made me comfortable. They have yet to know what "homemade chicken noodle soup" tastes likebut hey they were trying when I ordered it for room service and it came cold with spagetti noodles and uncooked celery and carrots. I was disappointed with promo dining which was limited to 3 specialty meals( before we had all). The customer service desk at first denied we had any dining promo and only after a protracted argument where I had to produce proof of the promo( which I had in my bag) were they even going to give us those three. Given the lack of consideration from the ship's customer service desk, I strongly suggest you confirm your dining options as you check in and be sure your room key reflects those choices.. AND be sure to order water ahead of time, or you will pay over $5 per liter once on board. Despite those unfortunate rude moments, we had a great time. Hot tubs, pools and entertainment were very enjoyable. Read Less
Sail Date March 2017
First time cruisers, picked the Spirit primarily on price. Was a bit concerned initially by reviewers who wrote off the ship as being old and tired. Although we had an inside family cabin, we were happy with the size and condition of ... Read More
First time cruisers, picked the Spirit primarily on price. Was a bit concerned initially by reviewers who wrote off the ship as being old and tired. Although we had an inside family cabin, we were happy with the size and condition of the cabin. We did have a noise problem at 2 AM when the staff was doing deck maintenance directly above us ( tell me how that makes any sense ... ) , and a plumbing backup issue another morning. NCL did provide complementary wine after each complaint, which took the sting out of things. We only ate in the complementary restaurants, but were generally happy with them. Only issues were salty food at times, and an order at the Blue Lagoon that was totally wrong, with very slow service and pretty much ruined our lunch during a busy afternoon at sea day. We ended up leaving after an hour and going to Ruffles Lounge. The evening performances were quite good, which was a surprise given that previous reviewers felt it was cheesy. Cruise director was great, kept things light and nightly videos were used to highlight activities for the next day. That being said, they could have given more port info to patrons not purchasing the ships excursions. The PROVENCE (MARSEILLE) port was changed to the island of Corisca due to high winds. I think this was great as we enjoyed the port, but other passengers were disappointed. We were disappointed that you could not leave the ship and wander around port in LIVORNO (FLORENCE / PISA) without paying 10 euro to sit on the Spirit's bus to go to the end of the wharf. I would have expected that after having paid port fees, I could at least walk thru the port. We were not allowed in port unless we went on the NCL bus. We particularly enjoyed PALMA MAJORCA. Again, more port info earlier on would have let us been more prepared before hand, but once we figured out that you could walk to 'old town', we had a great day. PALMA MAJORCA was by far my favorite port. All this being said, the ship itself was better than expected, the staff were great and the food was satisfying. Great value for the dollar. Read Less
Sail Date March 2017
Our first open sea cruise having only experienced European river cruises previously. However the timing was right and friends who have done multiple cruises before (although not with Norwegian) highly recommended them. On the plus ... Read More
Our first open sea cruise having only experienced European river cruises previously. However the timing was right and friends who have done multiple cruises before (although not with Norwegian) highly recommended them. On the plus side, if we had sailed the scheduled cruise, we would have run through storms and high seas so the line (or perhaps the skipper) decided to run the cruise in reverse order. That must have required a huge logistical effort to rearrange berthing dates, excursion dates and supplies but it was handled extremely well and appreciated by most. As we were travelling through Christmas and were actually scheduled for a day at sea on Christmas Day, this did mean some places were not open or were not as active on the new dates of call and some excursions were cancelled or shortened but this was understandable in the circumstances. The quality of the excursions was very good - our only suggestion is that the Avignon & Marseille tour have less free time in Avignon where there was not a lot to do and spend that time in Old Marseille which we did not have time to stop at. But for the ship and on board portion of the cruise, we were not satisfied. Most of the staff were pleasant and capable - there were some notable exceptions. The proficiency levels were mixed with some outstanding members of the crew and some mediocre. The food - we had 4 nights in specialty restaurants and 3 nights in the general restaurants. Of the 4 specialty restaurants, all were excellent with the exception of the Italian restaurant which had a mediocre menu selection and the food quality was just ok - 2 of us selected the Osso Bucco and although it looked great when served, was dry and over cooked inside. No one raved about their dinner. Of the general restaurants, Windows,was the a la carte option. The restaurant presents very well. The head staff were very proficient. The wait staff were a lucky dip. Some were fantastic whilst others were perhaps in training or if not, were in need of retraining. The food selection was much better than we expected. The issue was getting a hot meal and/or hot tea and coffee. It seems the galley for this restaurant is located elsewhere and all meals come in with a warming cover to retain the heat - not successfully. This process added to the time taken to deliver meals. If at breakfast you were unlucky enough to get an inept wait person along with the delay in delivery of the meal, you had to decide whether you were going to wait or going to leave so you could get to your excursion (excursions leave around 8am and we thought getting there for 6:30 would give ample time for a standard breakfast with tea and coffee - wrong - so we ended up having breakfasts at the buffet from day 3 on. The buffet selections were very good and the food was at least what you would expect from a buffet. The entertainment - our river cruises all had excellent entertainment and our friends having travelled on other cruises all spoke in glowing terms of onboard entertainment and shows. Unfortunately that was not the case with Spirit. Our first experience was a duo who performed nightly in the Galaxy of the Stars lounge around departure time each night. Their bracket selection was "varied" to say the least and they were often off key. It got to the point we would head off to dinner when they came on. The "shows" were definitely sub standard. The "production team" were either over choreographed or under rehearsed as you could almost see them counting 1 2 3 4 as they performed their routines. The quality of the sound system did not help them and they were often missing notes. The off-broadway show they did (and granted it was at short notice) was ample reason to confirm why they were not actually on broadway. The acrobatic show was a couple who had been very good at one time but are now living off that reputation. We had wanted to go to some of the themed entertainments advertised prior to departure but these were all around 10 or 11pm which when you have to get up at 6 to get to breakfast at 6:30 so you can get to your excursion on time was just not feasible. Bar staff were either very good or very bad - getting 2 cocktails the same was a challenge - even the cocktails of the day. The accomodation - we selected the 11th floor (top accomodation floor) midship balcony staterooms. They were smallish but quite adequate and very acceptable. Our steward was exceptional. Every night around 10:30pm there was the sound of running on our roof. We can only assume that there was a fitness class at that time of night and they were using the pool area rather than the running track on the 13th floor. But then every morning between 5:30am and 6:30 am there was a scraping and banging on the roof. We couldn't figure out what it was and after 5 days I went upstairs to find that the staff were putting out the deck chairs. They had a big stack which they dragged around making the scraping noise. They would then take a chair off and plonk it on the ground and then another and then another and then drag the stack along further. I couldn't blame the staff as they were only doing as ordered. But who in their right mind would schedule that for that time - people arent going to be using them (if at all in winter) until at least 8 in summer and no sooner than 9 in winter. We were not the only ones to experience this - every cabin below the pool area had the same issue. We did not pay the additional cost for this standard of stateroom to be woken every morning to that. Our tour ended with receiving the account. Because of the excursion downgrades and cancellations, we had a credit balance (and once again, we have no criticism of why these occurred). We expected this to be credited to our card which Norwegian hold on file for settlement of their invoice. However we were told this was not so and that Norwegian would send us a cheque for that amount in due course. That was unsatisfactory - if we owed them money for additional items, they would deduct immediately from our credit card so it is a blatant rort for them to "put a cheque in the mail" in USD which we would then have to pay a minimum $25 clearance/exchange fee to get our own funds. We have communicated with them via the only means they provide (with the exception of a USA phone call) through their web site and have a standard response that someone will look at the email within 28 days - again unsatisfactory. As we bought our tickets through an Australian Travel agent and paid in AUD, our contract with Norwegian is subject to Australian law and we will be lodging a formal complaint to the Australian Government Fair Trade to resolve this promptly. Would we go on another open sea cruise - probably. Would we use Norwegian again - MOST DEFINITELY NOT. Read Less
Sail Date January 2016
Norwegian Spirit Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.5 3.7
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 3.5 3.6
Shore Excursion 3.5 3.7
Enrichment 2.0 3.2
Service 5.0 4.1
Value For Money 4.5 3.8
Rates N/A 4.0

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