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422 Norwegian (NCL) Western Caribbean Cruise Reviews

Due to having to use tenders, one port was canceled. At the other two, it took hours to re-board. The cruise director did a TERRIBLE job of communicating in Cozumel. Yes, there were a lot of ships which I understand makes it more ... Read More
Due to having to use tenders, one port was canceled. At the other two, it took hours to re-board. The cruise director did a TERRIBLE job of communicating in Cozumel. Yes, there were a lot of ships which I understand makes it more congested. However, they refused to communicate over the loudspeakers as to how we were to disembark on the tenders, leading to mass confusion. It took us 4 hours to get off the ship. We were told they were going to make sure we got there for the excursion, but that time came and went. Then they said the excursions would wait, but when we finally got ashore we were told they left without us. We had a grand total of 2 hours at the port before we stood in line another 2 hours to get back on the boat. I completely blame the cruise director and the crew for their terrible communication and organization. They made an already difficult situation 10 times worse and ruined our vacation. I used to love Norwegian but I will never sail with them again after this. Learn how to make proper announcements so people can plan accordingly and disembark in an organized manner. The dining was actually good, especially Ocean Blue. Many of the cruise staff were amazing through everything, but several were really obnoxious. We missed our first port because of choppy waters, but Jamaica and Grand Cayman were awesome. I highly recommend the ATV excursion in Jamaica and checking out Seven Mile Beach in Grand Cayman. The parties on the ship were lackluster at best, and we really missed the white party which they normally have on Norwegian but didn't this time. Syd Norman Pour House was cool for music but usually too crowded to enjoy. Same thing for the pool. The shows were great as well. We loved Six! All in all, I would not go on another huge ship like the Breakaway again. Q Read Less
Sail Date March 2020
Because NCL hasn’t told anyone this, Margaritaville is longer existent on this ship, and we booked in February (it was removed before we even booked). We tried to upgrade rooms and had no help from Norwegian or the website although ... Read More
Because NCL hasn’t told anyone this, Margaritaville is longer existent on this ship, and we booked in February (it was removed before we even booked). We tried to upgrade rooms and had no help from Norwegian or the website although we kept getting emails to upgrade. Our cruise rep, Brandon, was supposed to call us the day before and did not. So we made attempts the day before sailing and the day of departure to contact him with no success. We tried to ask at the terminal but the woman was so rude and rushed us through she wouldn’t let us ask questions. Our stateroom was wrong and not what we booked. We also were supposed to have a cake in the room which we never received. Everyone other than the cruise director, Mandy, and our steward, Michelle, the staff was miserable. Mandy and Michelle always had smiles and great energy and always stopped to ask us how our day was. Aside from 2 servers from a restaurant and the stewards on our deck, nobody even looked at you. They charge you tips and service fees ($15 per passenger per day) in addition to the ones already paid. You get yelled at by guest services for asking questions like I did this morning when I called to get charges removed (the guest services rep yelled at us and hung up). I get better service at Waffle House. O’Sheehans - wow - the service is slow and they ALWAYS forget you, as well as your meals sometimes (happened to use twice out of the 3 times we ate there). Taste and Savor are the same restaurants with different atmospheres but are pretty much the same. We went to the Manhattan room the first night and I ordered the beef dish with curly potatoes - which meant frozen curly fries. All of the complimentary dining rooms were the same menus and food that were on the buffet, the only difference was the sit down restaurants served it to you. I highly recommend all the specialty restaurants, I did have some of the best meals I’ve ever had when dining in them. We waited 4 hours for tender boats in Cozumel. They took away every amenity on board except the pool and casino with no compensation or explanation (if you questioned them you were yelled at). The ship is clean and well maintained, but the one outdoor adult pool is smaller than my bedroom. We purchased week passes to the spa and had amenities in there taken away after day 2 of 7. No apologies, discounts, or refunds. The bartenders at the bars outside are slower than snails. They do not serve whoever is next and you have to fight to get drinks. The cocktail servers leave the bars and go stand in corners away from everyone with their trays pretending like they’re working. Read Less
Sail Date March 2020
This was my 26th cruise and it was by first NOT enjoyable one. The first time I didn't gain weight and the first time we couldn't wait to get the hell off that annoying ship. The food was absolutely the worst Ive ... Read More
This was my 26th cruise and it was by first NOT enjoyable one. The first time I didn't gain weight and the first time we couldn't wait to get the hell off that annoying ship. The food was absolutely the worst Ive ever had on a cruise. It reminded me of school cafeteria food. The first day we hit the buffet for lunch and both of us were shocked at the lack of selection and low quality. We thought it was a fluke at first but unfortunately, it was the standard. We also tried the "specialty" restaurants. The French restaurant was anything but special. There I had the worst tenderloin I've ever had in my 57 years! This was the first time I've ever eaten less than half of my steak. It was so full gristle I couldn't eat it. This steak would have given my bulldog a run for his money. My husband only ate a couple of bites of his dish as well. Actually we ate just a few bites of everything. The waitress didn't bother asking if anything was wrong. She didn't care. They weren't busy at all either. Then we went to the Italian restaurant where I had the absolute worst meal I've ever had on a ship. Again, we ate about 2-3 bites off each dish and pushed it to the side. The waiter didn't ask if we wanted something else, how was it, is there a problem, etc. Nothing! Then we went to the steakhouse. We both had decent steaks but the rest wasn't so great. The lobster bisque was like tomato soup with a minute amount of lobster on top. Again, the waitress didn't ask how things were. It's obvious to us, nobody gives a crap on this ship! I think they're told to NOT ask if things are ok. The buffet is worth avoiding at all costs. It doesn't matter what time of day, its really low-quality food. The main dining rooms were both very disappointing as well. By day three I was dreading my next meal. We both were. We love to eat but we do have some standards. If you like McDonald's then you'll love their food. If you like Ihop you'll love those horrible omelets with pancake mix added to the eggs. I dont ever eat crap like that! The layout of this ship was so annoying! We kept getting lost and finding that elevators didnt go to every floor so finding your way away around this ship is a real hassle to say the least. On a funny note, we kept running into other people getting really annoyed with the same thing. The overall service was very poor throughout the ship. Although it was amazing how suddenly so many employees were smiling and acting like they gave a crap on the last night. Hoping for tips I guess. They say this ship was recently renovated but I saw many things that needed work. Our balcony had a lot rust on it. When it rained our balcony quickly flooded and chipped paint was then covering our balcony floor. Our toilet stopped working night 4 but it was quickly fixed. Come to think of it when we first got on board I had to go to the bathroom. I went to the first one I could find which was near where we boarded. When I opened the stall I noticed right away there was no toilet paper in that stall. This was a sign of things to come I guess! Our favorite part of this terrible cruise was the music by the pool. That's the only highlight. Never, ever, not even if it's FREE, will we ever cruise NCL again! Actually, the last night we met other people and compared notes. They couldn't get off that ship quick enough either. I'd rather go camping, and I hate camping. Read Less
Sail Date March 2020
First off, service across the board is lacking. Our ship cards got deactivated on the second day, due to a few members mistake, which prevented us from using any of the bars until reactivated. Therefore, we had to wait in the guest ... Read More
First off, service across the board is lacking. Our ship cards got deactivated on the second day, due to a few members mistake, which prevented us from using any of the bars until reactivated. Therefore, we had to wait in the guest services like for 1 and a half hours. Cesar Diaz from guest services acted surprised that a card was deactivated and assured us it was our fault, not there’s. Additionally, the majority of the wait staff acted as if they could not be bothered by actually helping us and doing there job, likely because they already have a $15/day tip coming their way. Very few speak good English and it is hard to communicate with the ones who stick around long enough for you to ask them a question or order something else. This was a big issue because my husband has a severe pineapple allergy and we had to make sure certain drinks didn’t include pineapple. With that being said, there were a few that were good and that deserved additional cash tips, which they were given. Also, the ship rocked... a ton and all the time. I have been on several cruises, in much worse weather, and had never felt a boat shake so continuously. But, if you choose to book with NCL, don’t worry, it isn’t likely you will gain any weight on this boat. The food was not good. As stated, I’ve been on several cruises and I always look forward to the food, both in the dining rooms and buffets. Here, everything was mushy, flavorless and unappetizing. We ate bread and potato salad for 7 days straight. The only meal from the dining room that was decent was a sirloin, featured one night only, and even then the sides were not good and tasted similar to hospital food. None of the food was the fancy stuff you normally expect on ships, and it was just plain not good. Go to your local high school or hospital to experience gross cafeteria style food like on the Pearl. Our room steward, HeHe, was nice and attentive, or so we thought. If what you read above doesn’t deter you from NCL, keep reading. BED BUGS. We stayed in room 5609 on the March 1st sailing. About 2-3 nights in my husband noticed he had a rash on his chest. We thought it was no big deal and may be from chlorine or something. We were wrong. On day 4 we saw a couple blood spots on the bed. We thought the room steward would change the sheets. He didn’t. The next day we noticed even more blood marks and thought that while we were out at port the steward would surely attend to the stained sheets. He didn’t. After talking to another guest about our strange findings, it hit us. Bed bugs. We had never had them before and didn’t connect the dots that the rash, which looked like small bites and kept getting worse and spreading to other body parts, and the blood stains were 2 of the most prevalent signs of bed bugs. We alerted guest services and they said the would send an expert and if it was positive, change our linens. Their examination was negative but they changed the blood stained sheets nonetheless. The next day, on clean sheets, more blood stains appeared. We went back up to guest services and asked to speak to someone in charge. We were told there was no one in charge, and we could wait to speak to the pest expert since his decision was final. We waited in our stateroom for the expert. When he arrived he told us he wasn’t an exterminator or entomologist, he just went to school in his home country, not America. He said that while blood stains, like ours, and my husbands rash were signs of bed bugs it was NCLs policy not to do anything unless an actual bug was found. We had a dead one we found, he told us it was a breadcrumb. He also stated that if it was up to him, based on his findings, that we would go through the sanitation process for bed bugs based on the signs found. When we asked to speak to his supervisor he said he didn’t have one and to go to the service desk, the desk that sent us to him. When we became frustrated that no one was in charge or helping, he changed his story and said we must be scratching and causing the small blood dots which were from the foot of the bed to under the pillows. We exited the boat with no help found and carried the bed bugs off. Upon exiting we found bed bugs, alive, in our luggage and we fear they may get into our home. My husband still has a rash and NCL has done nothing. I called NCL and hit almost all the buttons to reach each department, every person said they could not connect me to someone in charge or directed me to an online claim form which will take 15 days to get a response. I submitted a claim, but I fear the bed bugs could continue to infest the Pearl, those on it, and spread to things we come in contact with. Read Less
Sail Date March 2020
I found myself very unhappy with the Pearl. My opinions are because I'm a accustomed to the Breakaway, Getaway and even the Sky was better. The Pearl's buffet was the same nightly with the exception of the meat. They served ... Read More
I found myself very unhappy with the Pearl. My opinions are because I'm a accustomed to the Breakaway, Getaway and even the Sky was better. The Pearl's buffet was the same nightly with the exception of the meat. They served the same dishes from lunch to dinner aswell such as the pasta. On the other ships, they had themed nights and a ton of variety. I also found the entertainment options to be much less. On the others, there were the regular shows at 1930 adult only shows past 2130. They also had much better side shows such as the dueling pianos, or amazing instrument players, they also had dinner shows (extra cost) but still much more options. On the Pearl, they had the boring instrument players who used recordings more than actually playing. Also after the 1930 and 2130 shows, there wasn't much to do other than a club. Very underwhelming!! I just feel awful paying for what I got compared to what I'm used to with NCL. Read Less
Sail Date March 2020
We have cruised over 15 times, the last four ( with in 2 yrs) with NCL. This was disappointment from the time we entered the ship. We always upgrade to a suite and have been very pleased. This is the first time I used a NCL ... Read More
We have cruised over 15 times, the last four ( with in 2 yrs) with NCL. This was disappointment from the time we entered the ship. We always upgrade to a suite and have been very pleased. This is the first time I used a NCL representative to book and I feel he talked us into the worse suite on the ship. It has a water sealing door instead of an extended window. It was in front of the ship so very, very windy. If we would have been advised, we would have picked a different suite. I feel I would have done better on my own on the website. When boarding the ship there was confusion with the concierge, while we asked to purchase an additional dining package, we were hurried onto the ship and Christopher assured us that this could be done thru the Dining reservation desk. Needless to say, it was never taken care of. It was an issue two nights at diner. We booked a "Catch and Release" fishing excursion. We met in the show room 5 minutes early. We went right to the front and asked the person in charge if we could show him our tickets, to confirm we were in the right place. He asked us to sit down without looking at our tickets. 20 minutes later when again, I indicated we were past the time, he asked what excursion we were going on, radioed someone and then let us know we missed the excursion. This individual was rude and had no customer service skills. We were able to do a later excursion at a higher price. We paid extra for a suite to include Butler and Concierge and I felt as if we were a bother to them. One evening, our Butler knocked on the door and wanted to pick up dirty items. I was in my robe and my husband was in the shower. I indicated we did not need it at the time, he insisted on coming in to clean up. We were advised to meet our concierge by 9:30 on the day of departure. We arrived at 9:00am and waited until 9:30. He did not show up. We got off the ship and that is not the point. We paid to upgrade to get a higher level of service that we did not get. It felt as is the ship was understaffed and service was mediocre. On a positive note, our room steward, Rusty (sp) was great. He always greeted us, watched for us to leave and made up our room. The suite has one electrical outlet. The Dawn does not make up the animals out of your towels that most people have come to expect. The attention to detail is absent. I have learned a couple of things; look at the age of the ship carefully. Just because it has been renovated does not indicate it has spruced up and book your room yourself. Do the research and you will be better off than using a NCL sales person. Read Less
Sail Date February 2020
The food was cold at every station, even the fine dining. Cold and served raw hamburger. I was quarantined from gastroenteritis complications. Symptoms of hot and cold runny nose soar throat brain fog muscle break down fever loss of ... Read More
The food was cold at every station, even the fine dining. Cold and served raw hamburger. I was quarantined from gastroenteritis complications. Symptoms of hot and cold runny nose soar throat brain fog muscle break down fever loss of appetite cough diarrhea, vomiting. I was so sick the ship hospital cost me 4K. So I paid for something that ship infected me with! I was also treated with disrespect at a time when I could not defend myself. The cabin smelled like diesel fuel and I could not get fresh air. Smoking on the ship was everywhere. There was no relief, even in the non smoking section people would light up. Every little thing cost money. Bingo for example the best deal was $69. US. Ridiculous. The entertainment was limited and clearly cheap. The administrators had problems with technical equipment. It felt has if the workers had zero experience. I could not wait to get off that damn ship. It was a horrible experience! Read Less
Sail Date February 2020
Norweigan Getaway FEB 2020 Review The booking experience was a nightmare (I booked directly thru Norweigan). I ended up talking with several different NCL consultants and hands down they were rude and several mis informed me. I should ... Read More
Norweigan Getaway FEB 2020 Review The booking experience was a nightmare (I booked directly thru Norweigan). I ended up talking with several different NCL consultants and hands down they were rude and several mis informed me. I should have stopped there. I thought we were getting a good deal and liked the options so i proceeded with booking two cabins (two people in each cabin). First of all, NCL booked us on flights departing the wrong day. I spent at least three hours on several phone calls to get our flights switched to the correct departing day. The return flight had us leaving 10 hours after the ship pulled in resulting in us arriving home after 1am. On the day of the return flight we were able to pay direct to Delta to change the flight. Second problem with booking: we specifically requested (and paid extra) to have rooms with adjoining balconies and doors together. Our rooms were next to each other, but not with doors next to each other; this is not a deal breaker but disappointing and demonstrates a lack of knowledge by the NCL “professional”. After getting on the ship, we learned the particular ship we booked does not even allow the partition between adjoining balconies to be opened. Again - this demonstrates a lack of knowledge from the NCL consultant or she was flat out lying to me. The other major problem I had with the ship has to do with the smoke. The casino was mid ship Deck 7 and was open to the bars and restaurants on Decks 6 and 8. The smoke smell was strong enough that it made our throats hurt and eyes burn. Then when we left the ship, they had the line going thru the casino; this was absolutely terrible. By the time we got off the ship we had sore throats, red eyes, and headaches. I know they have to line up people to get off in a civilized manner but there has to be a better way than to make people do a slow death march thru the stale smokey area. Now a few positive comments - the ship is beautiful and very clean. The service was excellent in most cases except in the adults only bar all the way aft where the servers were rude. We loved the hand washing stations (yes - actual sinks with soap!) by the restaurants and there was always someone there spraying everyone’s hands with sanitizer. After booking i was assigned a cruise consultant who was very helpful, but limited in what she could do. The food was excellent (even the buffet). The specialty dining places were excellent (a few had pushy wine stewards that would trick you into buying wine that was not included in the package so we quickly learned to ask the price of things before we ordered). I have cruised on Princess, Royal Caribbean and Carnival cruise lines and the overall experience on all of those lines was monumentally better than Norweigan. I contacted NCL before the cruise to voice my dissatisfaction and they did absolutely nothing to try to remedy the booking errors (even after they pulled up the recording and confirmed that the booking consultant provided us false information. I will never book NCL again! Read Less
Sail Date February 2020
Due to illness the ship made it to where you couldn’t service your self, so eating anywhere was a headache. The ship wouldn’t disclose if someone was ill just saying it was precautionary. For this being a large ship everything sold out ... Read More
Due to illness the ship made it to where you couldn’t service your self, so eating anywhere was a headache. The ship wouldn’t disclose if someone was ill just saying it was precautionary. For this being a large ship everything sold out quickly, they weren’t stocked enough. Shows said sold out but then almost half was empty! Same with restaurants. Last year 2019 we went on the Jade which is half the size had a much better time and experience. One thing I always looked forward to is the towel animals they leave on your bed.. nope not one for 7 day cruise!! Total disappointment! As for the special restaurants we did Cagney twice first time was terrible second time was much better with better service! The attitude of the service was horrible they weren’t smiling or even nice, seems like they was tired and didn’t want to help! Our flights were a total joke! Coming to New Orleans we didn’t get in till after 8pm and going home they didn’t give us flights till 540! So here we sit all day in an airport! All on top of I paid extra to come a day early to be able to hang out in New Orleans and we had enough time to eat dinner and back to hotel to sleep to board the next day! I don’t think we will book again with NCL after this joke of a vacation! Oh and to be upgraded to mini suite total disappointment as it’s no larger than a balcony room we had on the Jade! Outside activities weren’t open all the time! Read Less
Sail Date January 2020
The timing worked out for this cruise as we were planning to be in Orlando at this time and this cruise was leaving Port Canaveral. Also, we had never taken an NCL cruise so after over 20 cruises on five other lines we wanted to try this ... Read More
The timing worked out for this cruise as we were planning to be in Orlando at this time and this cruise was leaving Port Canaveral. Also, we had never taken an NCL cruise so after over 20 cruises on five other lines we wanted to try this one. We opted for the Sail Away oceanview state room. This allowed NCL to select our room. In spite of the words in their disclaimer we never thought they would assign us an oceanview room that did not have a view of the ocean. It viewed a crew break area at the front of the ship. I had no idea a ship would ever be constructed this way. Also, we were asked to close our curtain at night so we didn't distract the Bridge with any light from our room. During the day we had to keep it closed for privacy from the crew. One of our traveling partners believed she got sick on the dining room food. We did not care for the design of the ship. It had a small pool area for 4100 passengers to use. The ports were average. The Roatan port was under construction and very congested. Will never be as nice as Mahogany Bay. The Belize port was nice but accessible involves a long hot walk. Entertainment was good but one show required buying a ticket. This is typical for NCL as they focus on "on board revenue ". We will not consider NCL in the future. There are too many other better options to consider. Read Less
Sail Date January 2020
My daughter-in-law chose this to see it such a great time on their last cruise however, we found this ship to be overcrowded with very few amenities. They call it freestyle however we need to get reservations for all shows comedy clubs and ... Read More
My daughter-in-law chose this to see it such a great time on their last cruise however, we found this ship to be overcrowded with very few amenities. They call it freestyle however we need to get reservations for all shows comedy clubs and dinners. We tried to do them all online however it would not allow us to do several we had to wait until we were on the ship and do it by phone. The Buffett was mediocre at best with not much changes other than leftovers from the day before to create a new sort of dish… Not impressed. On the last day the bag removed from my cabin with my expensive sunglasses and thrown away by room service and took no responsibility of the incident. My son also had an issue when he opted to remove the automatic tip imposed and they promptly placed it back on his bill. It appears they also located the casino in the middle of the inside dining areas so you had to walk through the smoke-filled hallways to get to your destination. Also, Be aware that the excursions are very expensive and could be done as a fraction of the cost on your own with the cabs waiting outside from the local companies. When you get your excursion receipt you will realize that the cruise ship takes no accountability or responsibility for your safety therefore you are on your own. Living in South Florida I have taken many cruises and I found this to be the worst experience bar none! For those who know how to read reviews Well find those who have issues to be the most accurate… Good luck, you’ve been warned. Read Less
Sail Date January 2020
Pros: Nice balcony room Great entertainment Cons: Embarkation was a disorganized mess. Told there would be a 'casino at sea' line but never saw it. Took one hour and fifteen minutes to check in. Terribly ... Read More
Pros: Nice balcony room Great entertainment Cons: Embarkation was a disorganized mess. Told there would be a 'casino at sea' line but never saw it. Took one hour and fifteen minutes to check in. Terribly over-salted pre-made food. Only restaurant we had a decent meal was La Cucina Heavy sell on excursions and future cruises Poorly written Free Style dailies with limited information regarding the ports especially on whether US dollars were accepted or if you wanted to leave the ship NOT on an excursion. Information on items you can buy and bring to ship was contradictory. Never knew our steward's name or did he introduce himself. Service to the room was spotty. The ship can't service the number of people efficiently. Lines EVERYWHERE even when you made reservations in advance. No organization when standing in line to check in to restaurants. One LONG line for everyone with or without reservations. Questions are received with an attitude that doesn't show respect or warmth. Pool was closed two partial days due to accidents by passengers. Hot tub the same. Fight broke out in the bar one night. Too many out of control passengers that impose on other people. SUMMARY: If you want to take a cruise and drink too much, stand in line for everything and eat salty food, then this is for you. Read Less
Sail Date January 2020
Cruised out of NOLA on the Getaway to the Western Caribbean. Disaster from the get go. We booked online...3 balcony cabins all on the same floor next to each other as we were traveling with kids and elderly passenger. We paid for 3 ... Read More
Cruised out of NOLA on the Getaway to the Western Caribbean. Disaster from the get go. We booked online...3 balcony cabins all on the same floor next to each other as we were traveling with kids and elderly passenger. We paid for 3 balcony cabins and were assigned 2 balcony cabins - one at the back of the ship on deck 10 and one one the front of the ship of deck 8 - and 1 INSIDE CABIN on Deck 12 aft. I was at Guest Services 5 times on embarkation day with no resolution. Was told I will see a refund for the inside cabin in 6 - 8 weeks. Really?! They had no problem taking my money immediately when I booked travel. Food - not good. Always cold. And I can still hear that annoying voice saying "Washy Washy" every time we walked in the door. I get it. Use sanitizer to stop the spread of germs. But stop the noise. We tried several dining options. At the noodle bar we took one bite of our food and left. The food in the Taste was horrible. Served cold as well. Thought maybe the food would be better in the restaurants that you have pay extra for (really?) and it was the same. It says something when the best food we ate was at Margarita Ville. Our cabin steward Valerie was so nice and accommodating. She provided us with everything we asked for. Kudos to her. My mother had a rind taken/stolen from her room. She bought a Levian Chocolate Diamond ring at the fine jewel store on deck 8. Back to Guest Services I go. Guess what? ... No resolution to that debacle either. There are cameras everywhere on that ship. Everywhere! I cant believe there isn't a tracking system on the key cards to know when rooms are entered. Unbelievably bad service. Have to file a claims and wait 28 days for a response. From my experiences I am assuming one won't come. The library/game room on the ship is a joke. We told the staff member who is assigned to the library for one hour a day and wont interact with passengers in the library that they need more room. He laughed and said "Yeah...that wont happen." Many people coudn't get in to utilize the space as it fit 28 passengers. There are 4000 passengers on the ship. Im never doing NCL again. Decided to try something new and won't do that again. Expected so much more. I guess I'll stick with Celebrity. Never a complaint with them. Read Less
Sail Date January 2020
I am a platinum member of Norwegian latitude club, so this was not my first cruise with them, but it will be my last. I was staying in a spa cabin which basically means you have access to the spa. After nearly a week in my cabin of being ... Read More
I am a platinum member of Norwegian latitude club, so this was not my first cruise with them, but it will be my last. I was staying in a spa cabin which basically means you have access to the spa. After nearly a week in my cabin of being itchy and finding bites on me, I discovered I had bedbugs. Having traveled half way around the world in my lifetime, I have never had bedbugs and was completely creeped out by knowing I had been sleeping with them for nearly a week. I certainly would have thought that my room steward who made my bed and changed my sheets would have seen them. After calling housekeeping, they put me in another room, and said they would launder my clothes, which they considered to be a perk even though I would have needed neither a new room or laundry service if they had not infested me with bedbugs. When I got my clothes back they clearly had not been washed, but probably put through a dryer, which I found out later, is a way to kill the bugs. I was then stunned when they said that the protocol for compensating someone with bedbugs was a 200.00 dollar cruise credit. They also gave me a case # and said to contact customer relations when I got home. The only way to contact them is by email and there is no one else you can actually talk to, I call that a lack of customer relations. The email I received back offered me 200.00 toward a future cruise. I have to say I am appalled. Clearly Norwegian has a much larger bedbug problem than I was aware of if the best they can offer their traumatized customers is 200.00 cruise credit. I had already reserved a Haven suite for November, with back to back cruises which I have since cancelled. 20,000.00 dollars worth of business they were more than happy to lose speaks to a much greater problem with the whole company. Im sure there is another cruise line out there that cares about customer service, and I plan to find them and never sail on another Norwegian company ship again. Le Bistro, food was very good as was service, La Cucina was not good, nor was the service. I never got the soup i ordered they just brought the next course. Cagneys was fine, I guess in my opinion a steak house that i have to pay extra for should be special, it was just ok. I had access to Haven dining room because they were trying to make up for the errors on the last cruise I had taken so the dining in the Haven was excellent but limited. Service was great. Entertainment was generally cheesy and not worth waiting in the long lines for. The Cirque show that was an extra fee was a dinner show, food was inedible, service was slow, the show was once again not something I would have paid extra to see. Comedians were ok long lines small venue. The Pour House looked to have some fun things but unless you had hours before the events to wait for a seat it was way to crowded. Most of the activities that were planned took place in the atrium with limited viewing and even less seating, most people stood to watch the trivia or game shows. As I have already covered the service in my cabin (poor), and the service in the restaurants I visited {spotty} the only other service is customer service which Norwegian has evidently done away with as the crew could not have cared less if there was a problem. They just tell you to wait till your off the ship. I did not take any ship excursions as they seemed like over priced bus rides to the shopping center. The ports were mostly crowded with 2 or more mega ships in at the same time. The Carribean was warm which was the point of the trip and to be pampered a bit which did not happen. The ship seemed to be in decent shape although I would have expected it to be in great shape as it had recently been in drydock. All of this is tempered with the memory of living with bedbugs. I know they want me to review other things but through the whole trip I had to worry about being bitten and infested with bugs. I found it difficult to enjoy anything with that hanging over my head. Read Less
Sail Date January 2020
Slow service at the restaurants. Italian specialty restaurant not worth the money. At the bars, the service was slow as well. At times, I didn't even get served. Staff look over-worked and short staffed. At times, staff were flat ... Read More
Slow service at the restaurants. Italian specialty restaurant not worth the money. At the bars, the service was slow as well. At times, I didn't even get served. Staff look over-worked and short staffed. At times, staff were flat out rude. Spent a lot of time at Guest Services, as they kept messing up our account. At first, they stated we didn't even have a credit card on file (we put this information in months ago). Any time we received excellent customer service, it was always a place where we had to pay more to have access to. For example, we paid $189 pp for the cruise to stay in Vibe. Our waiter was always there to help. The ICE bar was great too; but again, we paid 20 pp for access to that. Cruise Carnival or Princess. No matter where we went, we had great service. I've been cruising since 1997, and this was the worst cruise so far! Read Less
Sail Date January 2020
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were ... Read More
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were clearly packaged and not fresh. Looooong waits between courses, 2 hrs+ for dinner. We chose dining rooms because it was the best of the worst. We did complain to guest services about wait staff, met with lead dining mgr, but nothing changed. Additionally, we reviewed all of the policies for Splash Academy, and there is NOTHING in them about illness. Our granddaughter got sea sick and the staff in Splash Academy were very professional, but they said we had to pay $200 to visit the doctor to have her cleared for return. We understand the requirement to visit the doctor, but not for that fee, no prior notice, and no ability to use health insurance. The doctor only treated for sea-sickness and did not test for viral issues. (What if she had a virus? No quarantine, just $200 please) Even after talking with head of guest services, no apology or accommodation was made for the $200 fee. Beware, if bringing kids. A few other negative issues were: - daughter's room door twice left unlocked after cleaning - men watching TV in daughter's room after dinner (claimed maintenance) - late night (9 p.m) knock to repair a light while granddaughter sleeping - zero ice in room, unless requested - zero towel animals at turn-down (although pushed and sold in photo shop) - horrible smoke filtration in casino - asked wait staff numerous times for more water or butter refills - overall staff attitude acted as if "bothered" (There are still a few staff taking pride in their jobs; But, very few. I actually wondered if the SUN might be a training platform?) I've been cruising over 20 years, on 7+ cruise lines and witnessed the decline of service over costs. This was, by far, the worst cruise for food, service, hospitality, commercialism of ports and general attitude toward passengers and me and my family. Cruise lines should revert back to customer tips in envelopes, not pre-paid tips. This would ensure staff is aiming to please, earning their tips and they are guaranteed to get the money... I will never give NCL any more of my business and let anyone know the truth of this line. Read Less
Sail Date January 2020
Excellent prior experiences with other NCL cruises. We have been on a large number of cruises (30+) with many different cruise lines and this was the worst cruise we have ever been on. We are NCL Platinum and have always enjoyed NCL ... Read More
Excellent prior experiences with other NCL cruises. We have been on a large number of cruises (30+) with many different cruise lines and this was the worst cruise we have ever been on. We are NCL Platinum and have always enjoyed NCL ships, however due to the many negative experiences we had on this cruise, we will not be sailing on NCL again. Pros • Food was above average in both quality and selection • Staff attitude was excellent – other than overworked staff at bars • Ship was kept very clean. Cons • Very limited dance opportunities – none of public areas have any area or space to dance. Only dance area was a small area in dining room with very limited dance opportunities. • The onboard musical entertainment was well below average. Not enjoyable to listen to at all. • Very inadequate staffing in main bars (pool, atrium, etc.) during prime time. Extremely poor staffing levels caused very long wait times and the overworked staff did not enjoy their hard working conditions and it was apparent from their attitudes. Read Less
Sail Date January 2020
Chose this cruise out of New Orleans since we live nearby. Beautiful ship-but unfriendly and unhelpful staff. Many are unable to understand or communicate in English clearly. Numerous staff misled or lied to me/my family-often when they ... Read More
Chose this cruise out of New Orleans since we live nearby. Beautiful ship-but unfriendly and unhelpful staff. Many are unable to understand or communicate in English clearly. Numerous staff misled or lied to me/my family-often when they didn’t know something-instead of admitting they didn’t know-very uneducated staff throughout ship - $18 refund for missing one of 3 stops- thats insulting since the ship will come out ahead at the bar and casino with 8 extra hours at sea. Too many venues that are too small. If you want a seat you have to arrive 45min early. 150 maybe is The capacity in the bar we liked to listen to the bands in- 4000 passengers! Really?? Comedy show was awful-magician show was funnier than comedy headliner. Never cruised on a ship where entertainment shows required a fee to attend. So many extra fees - gym was incredibly small and cramped in an odd area. Who thought a jogging track through the middle of a restaurant was a good idea? Unbelievable. 4000 passengers and only one person at a time can rock climb, jump on trampoline and go down a slide! Unfriendly and unprofessional wait staff in dining venues. Cold food and poor tasting food except for two meals on the 7 day cruise. My daughter got sick in her bed during the night-I did the majority of the clean up including wiping the corner of the mattress affected with my wet wipes - the mattress was not exchanged when I asked them to do so - they just flipped it over and put new sheets on it at 230 in the morning. Saw cabin steward playing on his phone in the hallway numerous times. Linen/housekeeping cart in hallway entire cruise. You had to move to the side of the hall or corridors when staff were bringing supplies here and there - they don’t move to the side. Guest services doesn’t always answer the phone - more than once it rang without being answered or an on hold system would pick up then no staff would answer. Broadway show was fantastic. Luggage brought to port all together-arrived at or near our cabin one piece at a time til 8p or I picked it up myself when I found it down the hallway - we boarded at 12. Really? 8 hours to get my luggage!! First and last Norwegian Cruise. 7 royal Caribbean Cruises - loved them all! One Disney/it was amazing-numerous carnival-some better than others but this was the worst! Read Less
Sail Date January 2020
The staff provided very good service. Our butler and cabin attendant did a great job. The entertainment was very good and the food was good. However, My wife and I contracted a ship-borne virus on the afternoon of the 4th day of the ... Read More
The staff provided very good service. Our butler and cabin attendant did a great job. The entertainment was very good and the food was good. However, My wife and I contracted a ship-borne virus on the afternoon of the 4th day of the cruise. We both received numerous injections and 2 days of IV medications, after two trips to the Medical Center in wheelchairs. We spent the remainder of the cruise quarantined in our cabin. We were only allowed to eat Jell-O, crackers, rice and cold toast. We had to change our own linens and clean up even as we were vomiting and having violent diarrhea for 4 days, with 100-101 degree fevers. We cannot recall ever being this sick in our lives. In addition, the toilet did not flush due to a plumbing problem for many hours, and on two different occasions while quarantined, the hot water was out due to another plumbing problem on the ship. Even thought we paid $36 per day service fees during the time we were quarantined, NCL did not even entertain a partial refund. Their form response letter was unsympathetic and demeaning.. We will never go on an NCL cruise again Read Less
Sail Date January 2020
The entire cruise seemed to be focused around getting people as drunk as possible so they do not pay attention to the overcrowded ship with very poor options when it comes to entertainment and activities. Boasting the smallest pool on the ... Read More
The entire cruise seemed to be focused around getting people as drunk as possible so they do not pay attention to the overcrowded ship with very poor options when it comes to entertainment and activities. Boasting the smallest pool on the seven seas, you would have to wake up at 4 am to get a decent spot at the pool. I didn’t see the staff remove anyone’s items from the lounge chairs when they haven’t been there for hours at a time. Want to go to Great Stirrup Cay? You better hope that the wind isn’t over 2 mph or your not getting on that island. I haven’t encountered a cruise line that has a private island that they can only use half of the time until now. The dining was the EXACT same throughout the entire cruise in the free dining areas. Their are so many better cruise lines to spend your money on. I would recommend that you skip this one. Read Less
Sail Date January 2020
Okay. Not our first cruise. Every place has a different way of conducting business. But this is the worst week of my life! We went as a big group for my grandmas 80th bday bash. 16 of us. Wont make this to long cause this week seemed like ... Read More
Okay. Not our first cruise. Every place has a different way of conducting business. But this is the worst week of my life! We went as a big group for my grandmas 80th bday bash. 16 of us. Wont make this to long cause this week seemed like it would never end! Getting into the boat and off no organization what so ever. Everytime we had a question different info each time. Food disgusting! Even where u had to pay extra! Crew awful and rude! Dont depend on getting in contact with anyone. Room service, housekeeping, operator no one your on your own.! Best way to describe this expensive trip and we were priority the whole time was a dirty hotel on water! Sheets were stained and not even fitted sheets. The bed we slept on was more like a roll out bed horrible. Would never go ever again. You want a quality get your money's worth cruise Disney, its not just for kids the food is amazing where ever u go! Even the free food best food ever! Disney all the way! Super clean staff is great u call someone dosent even have to ring there is someone! Service is outstanding! Read Less
Sail Date January 2020
My boyfriend and I were looking for a cruise last summer. We compared several and used his previous experiences with cruise lines and chose Norwegian, even though it was more expensive. I felt a little put off prior to even sailing by ... Read More
My boyfriend and I were looking for a cruise last summer. We compared several and used his previous experiences with cruise lines and chose Norwegian, even though it was more expensive. I felt a little put off prior to even sailing by the whole bidding on a Haven room. I thought that was a little shady. Cruise line staff at the airport was rude and the staff on board ship was overworked and not enough. Several of the crew members told us they were short staffed. The food was cold and two restaurants had the same menu, limiting variety. The entertainment was mediocre at best. The aerial team was great on the ropes, but the interpretive dance was poor. The crew variety show was like attending a high school production. Not to say they weren't good, but I was expecting actual shows. The night clubs also offered the same music in the two dance areas and some of the bands that played were fair. They constantly were pushing for more money whether that be to entertain you on the current cruise or to keep pestering you to sign up for the next one. Guest services couldn't resolve an issue or get in touch with you. It was so over crowded, you couldn't get near the pools or sundecks. The brochures didn't seem like it was the same ship. I will say, we did enjoy the ports of Belize and Costa Maya, Mexico. They were beautiful. We had a balcony room and it was very clean and updated. We will cruise again, but NEVER with Norwegian. I hope this helps you when making your vacation choices. Read Less
Sail Date January 2020
The ship was clean the cabins were nice but limited storage for your clothes. The food was sub par and you were served the same thing everyday unless you paid extra in the specialty restaurants. I couldn't wait for each port to ... Read More
The ship was clean the cabins were nice but limited storage for your clothes. The food was sub par and you were served the same thing everyday unless you paid extra in the specialty restaurants. I couldn't wait for each port to get off the ship so we could have a decent meal. The crew on this ship were the most miserable and rude bunch of people I have ever seen on a cruise, They NEVER smiled and definitely weren't happy to be there. It seemed like they hated their jobs! And my husband and I have been on just about every cruise line out there and never experienced anything like that. Room service was a joke, they would keep you on hold for so long you would hang up and go get what you wanted yourself. I waited 24 min before finally hanging up. The ports were nice but the ship changed it's itinerary 3 times before the ship even sailed so if you booked excursions early on you had to rebook each time they changed their itinerary and HOPE the things you wanted to do weren't full! They would have you make reservations to get off the ship and put you in a holding area and you would wait forever then once the holding area was full they would start letting people off the ship and the people that arrived 30 min after you would be let go first "not by reservation"! The shows would have been fun if the ship wasn't so overbooked that you could never find a place to sit and were all standing room only. I would not recommend this cruise line to anyone, They are NOT about customer service and for what you pay you should leave there somewhat satisfied! Read Less
Sail Date December 2019
I was so excited about this cruise! Let's start with what went well: +smooth embarkation process, very fast +large and cozy cabin +fun excursions +the singing shows were pretty good! The disasters -The air in the ... Read More
I was so excited about this cruise! Let's start with what went well: +smooth embarkation process, very fast +large and cozy cabin +fun excursions +the singing shows were pretty good! The disasters -The air in the cabin was so dry that I would wake up with my nose bleeding every morning and I eventually got terribly sick. I asked multiple times to borrow/rent/buy a humidifying device but the staff could not understand me and when they finally did they could not really provide any solution. This also was partially the cause of something that ended up taking me to the ship's ER for a very simple procedure and left me with a rather shocking $1700 bill -the food was rather mediocre, especially when compared to royal carribean. The salad was always mushy -I contacted the customer support after all this happened and they refused to do anything at all about this Read Less
Sail Date December 2019
We've done many cruises (Royal Caribbean, Disney, etc.) so this review is written based on careful and objective comparison. Too many bad experiences on Getaway, it's hard to start. Our bottom-line: we'll avoid Norwegian ... Read More
We've done many cruises (Royal Caribbean, Disney, etc.) so this review is written based on careful and objective comparison. Too many bad experiences on Getaway, it's hard to start. Our bottom-line: we'll avoid Norwegian at all cost in the future! Number 1, our stateroom on Deck 9, plus the next 8 rooms down, are located right on top of a hard rock music performance venue on Deck 8. Why would a ship be designed this way? Heavy bass and drums regularly played in the afternoon and at night, till 11PM, making it unbearable to rest in our own room. I felt nausea and uneasy and sick after the first half an hour. no way to sleep. Considering time change we lose 1 hour on a few nights, and then we have early excursions. Called again and again and met with customer service face to face. Valuable family time hour after hour was wasted in useless discussions because they can't find a proper place to move us. In the end, they gave our daughter a smaller room to sleep in if she wants to rest before 11PM. We can't all move in there, so the problem was only partially solved. Number 2: FREESTYLE everything, meaning it's HECTIC and you're never sure whether and when you'll be able to eat, and whether you can see a complimentary show in the 7 days on board. For all other cruise lines this was never an issue. With Norwegian, yeah freestyle you'll have to just accept the possibility that you may miss out on things. Number 3: We got a feeling that they're too much into SELLING stuff. From food to water to basic soda, to extra shows (not freestyle), and the list goes on and on. So if you're OK with paying additional $$ around every corner, Norwegian is for you. Number 4: Too few staff, tired and unhappy, they serve the guests without smiling. I wouldn't say they're rude. But in most situations even in main dining, we feel neglected and couldn't find the waiters. A meal drags on to be unnecessary long event because there's no waiter. When they do show up, they are unattentive and feel distant. Hard to find the warmth that cruise staff typically deliver. Number 5: Food quality. It's only OK for the most part. Plus, its only Chinese food option - Shanghai noodle, OGM, IS BEYOND HORRIBLE. Worst meal on land or sea ever, such a disgrace for Asian food. Bland, rubber-like Cha Shao pork. Shrimp dumpling that contains no shrimp and tastes suspicious. Noodles that have no taste at all. Yikes! Servers were not friendly at all, making this the worst restaurant ever. All in all, I feel staff have been working hard. But there're huge problems with management at Norwegian. worst cruise handsdown. Read Less
Sail Date December 2019
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