First off, service across the board is lacking. Our ship cards got deactivated on the second day, due to a few members mistake, which prevented us from using any of the bars until reactivated. Therefore, we had to wait in the guest ... Read More
First off, service across the board is lacking. Our ship cards got deactivated on the second day, due to a few members mistake, which prevented us from using any of the bars until reactivated. Therefore, we had to wait in the guest services like for 1 and a half hours. Cesar Diaz from guest services acted surprised that a card was deactivated and assured us it was our fault, not there’s.
Additionally, the majority of the wait staff acted as if they could not be bothered by actually helping us and doing there job, likely because they already have a $15/day tip coming their way. Very few speak good English and it is hard to communicate with the ones who stick around long enough for you to ask them a question or order something else. This was a big issue because my husband has a severe pineapple allergy and we had to make sure certain drinks didn’t include pineapple. With that being said, there were a few that were good and that deserved additional cash tips, which they were given.
Also, the ship rocked... a ton and all the time. I have been on several cruises, in much worse weather, and had never felt a boat shake so continuously.
But, if you choose to book with NCL, don’t worry, it isn’t likely you will gain any weight on this boat. The food was not good. As stated, I’ve been on several cruises and I always look forward to the food, both in the dining rooms and buffets. Here, everything was mushy, flavorless and unappetizing. We ate bread and potato salad for 7 days straight. The only meal from the dining room that was decent was a sirloin, featured one night only, and even then the sides were not good and tasted similar to hospital food. None of the food was the fancy stuff you normally expect on ships, and it was just plain not good. Go to your local high school or hospital to experience gross cafeteria style food like on the Pearl.
Our room steward, HeHe, was nice and attentive, or so we thought. If what you read above doesn’t deter you from NCL, keep reading.
BED BUGS. We stayed in room 5609 on the March 1st sailing. About 2-3 nights in my husband noticed he had a rash on his chest. We thought it was no big deal and may be from chlorine or something. We were wrong. On day 4 we saw a couple blood spots on the bed. We thought the room steward would change the sheets. He didn’t. The next day we noticed even more blood marks and thought that while we were out at port the steward would surely attend to the stained sheets. He didn’t. After talking to another guest about our strange findings, it hit us. Bed bugs. We had never had them before and didn’t connect the dots that the rash, which looked like small bites and kept getting worse and spreading to other body parts, and the blood stains were 2 of the most prevalent signs of bed bugs. We alerted guest services and they said the would send an expert and if it was positive, change our linens. Their examination was negative but they changed the blood stained sheets nonetheless. The next day, on clean sheets, more blood stains appeared. We went back up to guest services and asked to speak to someone in charge. We were told there was no one in charge, and we could wait to speak to the pest expert since his decision was final. We waited in our stateroom for the expert. When he arrived he told us he wasn’t an exterminator or entomologist, he just went to school in his home country, not America. He said that while blood stains, like ours, and my husbands rash were signs of bed bugs it was NCLs policy not to do anything unless an actual bug was found. We had a dead one we found, he told us it was a breadcrumb. He also stated that if it was up to him, based on his findings, that we would go through the sanitation process for bed bugs based on the signs found. When we asked to speak to his supervisor he said he didn’t have one and to go to the service desk, the desk that sent us to him. When we became frustrated that no one was in charge or helping, he changed his story and said we must be scratching and causing the small blood dots which were from the foot of the bed to under the pillows. We exited the boat with no help found and carried the bed bugs off. Upon exiting we found bed bugs, alive, in our luggage and we fear they may get into our home. My husband still has a rash and NCL has done nothing.
I called NCL and hit almost all the buttons to reach each department, every person said they could not connect me to someone in charge or directed me to an online claim form which will take 15 days to get a response. I submitted a claim, but I fear the bed bugs could continue to infest the Pearl, those on it, and spread to things we come in contact with. Read Less