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725 Norwegian (NCL) Western Caribbean Cruise Reviews

I will never go on a NCL ever again after the experience my boyfriend and I had. We did get a good price because we booked it two weeks before our sail date. However, it was not worth what we paid. One of the only things we enjoyed was ... Read More
I will never go on a NCL ever again after the experience my boyfriend and I had. We did get a good price because we booked it two weeks before our sail date. However, it was not worth what we paid. One of the only things we enjoyed was seeing the stand-up comedians and a comedic magician in the Breakaway Theater. They were both very talented and amusing. As for the things we did not like...when we first got on the ship and into our room, our toilet would not flush and I had to tell a worker who then said the entire hallway's toilets were not working either. The first island we were supposed to dock at was Bahamas. The morning of that, the captain said we would not be stopping at all because of the windy conditions. While I understand that they cannot control the weather, I feel like we should of been compensated in some way for missing an entire port - the one I was most excited for. Because of that, we were at sea for another whole day. In addition, the main pool was closed for 2 days because of the wind. Again, another compensation would of been nice. Two days at sea and no one can even swim? Also, the tendering process was by far the worst and most unorganized process I've ever experienced on a cruise. And this is my 5th cruise. We had specific times we were supposed to be on the tender, but the tender boats were hours late for every port. This made us very late for our NCL booked excursions those days. In Cozumel we were supposed to be at our excursion meeting point at 12:15 pm for a 4.5 hour excursion - a speedboat and snorkel session for $135 per person. The ticket said allow 45 minutes for tendering so we needed to be on the tender around 11:30 am. We were all forced to wait in the theater until at least 1:00 pm because they said there were no tenders for anyone yet. While the speed boats were fun our snorkel session was about 20 minutes and I saw about 5 fish total. Then he made us get back in the speed boat and return to shore at 2:30 pm. We were very upset we did not get to have the full time. The taxis picked us up at 3:45 pm. When we complained to the Shore Excursion desk, the lady was rude and did not believe us. She ended up giving us both 20% off the excursion after arguing with her for 20 minutes. Lastly, the food was not the best. My boyfriend and I had to eat at the buffet at least one meal a day because there was not many complimentary places to eat at. And the Manhattan Room (main dining room) was not very big and a dress code is required for men. I've cruised with NCL before and the last time was nothing like this. I do not recommend Norwegian Breakaway. Read Less
Sail Date March 2020
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect ... Read More
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect Ship: Small which is OK but it is laid out very poorly, you have to go thru too many places to get where you are going Cabin: we had a handicapped accessible room ( I use a wheelchair) Room layout was fine, Bathroom layout was fine. But there were a lot of issues, the toilet would not flush after about an hour of being in the room( it was fixed right away). The shower flooded all the way into the cabin ( they tried to fix it multiple times) it was never fixed. The air conditioner did not work, after they said they fixed it 3 times, until we waited in the room for the repair guy it was finally fixed , 3 days later. Dining: the food in the main dining rooms was good. The buffet is the worst I have seen on a ship. I know this was a smaller ship but the items in the buffet just mirrored on the other side. Poor selection, and some items were there for days. We tried the Sports bar for a change and that was awful. I ordered chicken tenders and my wife ordered a panini , the tenders were limp and rubbery, like someone microwaved a frozen piece of chicken, the panini was on a sub roll with a couple of grill marks on it and what was in it was inedible. We are not food snobs but this was bad Entertainment: saw the Rock and Roll show it was OK, the couple they had singing Country one night in the Bliss were really bad Service: as usual the NCL staff were great, but the room attendant was not so good, I don't think he actually cleaned the room at all, just took out the trash and gave us towels Key West : highlight of our trip, had a good time there Cozumel: too many people hassling you to buy there stuff Getting on & off he ship was fine, actually getting of was the best we have ever had , was in the car by 7:45 Would I go on the Sun Again, NEVER will I go on NCL again, yes , just has to be the right ship and go someplace new Read Less
Sail Date March 2020
1st time cruise Waited in extreme long lines to tender off and on the ship,Over 2 hours each way. I feel we should have been compensated because lf lack of enough tenders to get us off the Ship. Leaving us with little time in ... Read More
1st time cruise Waited in extreme long lines to tender off and on the ship,Over 2 hours each way. I feel we should have been compensated because lf lack of enough tenders to get us off the Ship. Leaving us with little time in each port It was my understanding with the price we paid we would get Steak and lobster .. The lobster was a additional charge /same for crab legs. Most places to eat charged extra, even with specialty dining package. Did not make the first port (Bahamas) due to rough seas. Most music was bad. we seen as little as 25 people watching a show The Champagne Catamaran excursion should have been canceled as well. That was a joke trying to get people on and off their boat without falling in Was made to wear a lifejacket when snorkeling ( I don't think they understand you must go underwater to snorkel. another joke ) They have a Bar called Bar 21 worst bar for service. There were video poker machines at each seat at the bar . Some worked some won't If you sat at a broken one they wouldn't take your drink order You were told to move to another machine .All bartenders ignored you. I guess they thought we should be paying for each drink Never again Read Less
Sail Date March 2020
I have been on few cruises with RCL, Carnival before, and this is my first time with NCL, the experience with NCL is the lowest I must say. Highlights: - Smooth Embarkation - Great service by most Restaurant staff - Clean Ship ... Read More
I have been on few cruises with RCL, Carnival before, and this is my first time with NCL, the experience with NCL is the lowest I must say. Highlights: - Smooth Embarkation - Great service by most Restaurant staff - Clean Ship Lowlights: - Poor quality of buffet at Garden Cafe and low quality food at some restaurants similar to those at University canteens but with more varieties - Need to pay extra for specialty dining but overall quality was meh, worst part they charge some items in addition to the already paid package meaning you pay twice. With RCL and Carnival its free with much better quality - Overall Quality of nightly entertainments in the theatre were low, one show we even left without finish watching it, the next night they had the same show so we didn't even bother going - We were supposed to visit 4 islands, first one due to wind we missed without any alternative island or compensation, well things happened..2nd island Ocho Rios weather was not good so not their fault, Cayman by the time we were able to get on the tender and landed we only got 3 hours to visit the beach and back, last Cozumel we were the second group to get on the tender so thought we would have plenty of time to do things but again it was their fault to let us disembark very late so it left us a bit over 3 hours to do things, can't imagine those disembark much later than us may just get a drink somewhere, go to washroom and have to go back with a long line up. - Overall Guest Services is poor, and the guy from Chile seems like he is doing you a favour for letting you ask questions and answering you. I do not know the other cruises with NCL so can't comment on them. Would I recommend Breakaway? I would recommend to stay far away from it. Read Less
Sail Date March 2020
We chose this cruise for a 65 birthday occasion, and for snorkelling. This is our 10th cruise (all but one Norwegian) and we’re looking forward to it. Paid extra for Vibe, and then suffered from lack of service. First two days closed ... Read More
We chose this cruise for a 65 birthday occasion, and for snorkelling. This is our 10th cruise (all but one Norwegian) and we’re looking forward to it. Paid extra for Vibe, and then suffered from lack of service. First two days closed (but that was the weather). I understand th ere is “no refunds for weather” but really, when you pay over $400 that is too much for like max 6 hours use. Also the bartender (s) spent too much time at the outsid bar, three times we had to go there to be served. Paid for the spa upgrade and for 2 days there was no hot tub and no water/tea Fruit. Food was ok, esp in specialty restaurants, and manhattan room. Six was great! Took too long for tenders on Cozumel. And it seemed “groups” were given priority, not platinum level members or ncl booked shore excursions. So out three snorkelling trips turned out to be one half excursion. Not enough trivia! Read Less
Sail Date March 2020
Very disappointed with this cruise. The people that worked on the ship were the rudest people ever. With that being said our cabin steward Jason was AWESOME!! The room was ok the. They did an excellent job keeping our hands washed and ... Read More
Very disappointed with this cruise. The people that worked on the ship were the rudest people ever. With that being said our cabin steward Jason was AWESOME!! The room was ok the. They did an excellent job keeping our hands washed and ship clean. We are over the age of 18 and we visited deck 16 H2O Spice bar everyday. The bar was not opened until 2:00 everyday and they closed at 5:00 everyday due to private parties. Very rude the way they made everyone leave...…..the beverage selection was awesome. Guest Services were a JOKE!!!! Getting off the boat In Grand Caymen and Cozmuel was the most disorganized thing I have ever been a part of. The food was fair.....nothing to brag about. I would not recommend this Cruise to anyone. We will think long and hard about future cruise travel. My advice to them get employees that like their job. Read Less
Sail Date March 2020
Plain and simple - disappointing. To say the least we were very mislead. This was not a cheap vacation and we didn’t expect it to be, but we also expected it to be at least worth what we paid. We chose this cruise because it matched our ... Read More
Plain and simple - disappointing. To say the least we were very mislead. This was not a cheap vacation and we didn’t expect it to be, but we also expected it to be at least worth what we paid. We chose this cruise because it matched our travel dates, budgets, and it had a great itinerary. We loved the idea of freestyle dining. No set times, no dress codes, and we didn’t have to eat at tables with strangers - this was the best part about NCL, Freestyle Dining. The port staff in Miami were very rude and rushed us through without allowing us to ask questions. We arrived in our stateroom to have it not be the stateroom that we booked. Guest relations was able to get it situated. Our steward was very sweet, however I was in complete disbelief at how incredibly rude, unfriendly, and unwelcoming the staff on board was. I was literally yelled at numerous times for asking simple questions. The restaurant staff in the specialty restaurants were extremely professional and good at what they do. The buffet was a nightmare. The food is odd - absolutely terrible in complimentary dining rooms (and all serve the same food at the same time, including the buffet) - absolutely outstanding in the specialty restaurants. The bartenders were slower than snails. Inside bartenders were more attentive than outside ones. They couldn’t care less outside, and the “cocktail servers” hid in corners and talked most the time. We were usually right in schedule or early arriving into ports which was nice, however tendering was a total nightmare. Some of us waiting over 4 hours and most people with excursions canceled. It was very disorganized, there was no communication from the directors - it was the equivalent to waiting in an airport terminal for a very delayed flight. What a way to spend vacation. The excursions were well worth it, but any cruise line utilizes them so I don’t feel NCL deserves the credit for these. If you visit Roátan, I highly recommend Jolly Roger Catamaran and Snorkeling - these guys are a blast and it’s an absolutely great time! There were people of all ages from early teens to 70s. Mandy, our Cruise Director, as well as the rest of the entertainment staff were great. Mandy was the only Crewmember on board to even stop and ask our how our day was. She was so personable and really kept us entertained. There is ALWAYS something going on at all times of the day and night. If you aren’t much for excursions or want something more low-key and private, I highly recommend day passes to the Mandara Spa. It is so relaxing and quiet. They were $246 per person but we used our moneys worth. Unfortunately it closed early the last night of the cruise without notice, so I was very disappointed when I went to get my last steam room session in. The ship was clean and there was a lot to do. Unfortunately due to the Coronavirus, our amenities were limited to literally the pool, casino, and shops. Everything else was closed the entire cruise. The water slides, minigolf, shuffleboard, ropes course, all closed and no staff anywhere to tell anyone. I get the circumstances, but it was a bit insane and nobody was even apologetic. All in all, we probably will not be back to NCL after this. We were also really looking forward to our first time on NCL with this cruise, to take advantage of the CruiseNext for our group cruise coming up, however as good as the deal was, I wouldn’t waste my money on this line. I did not feel valued or welcomed hardly at all on the ship. Read Less
Sail Date March 2020
The Getaway is a fantastic ship for 2300 people. The problem is they put 4000 on it... In no particular order: The HVAC system onboard seemed overwhelmed in the common areas and in the cabins it seemed they worked better or worse ... Read More
The Getaway is a fantastic ship for 2300 people. The problem is they put 4000 on it... In no particular order: The HVAC system onboard seemed overwhelmed in the common areas and in the cabins it seemed they worked better or worse from day to day. The "atrium" (really just a large hole in the deck between 6 and 7) was the worst, but then again, it was always packed full of people. It was always about 80 degrees or better in there. The elevators are insufficient in numbers (8 each at 2 banks), small, with narrow doors. They are always full, and getting on and off usually requires emptying out the whole car if someone in the back wants off. The 'forward' elevator bank is actually more midships. If your cabin is in the front of the boat, you better have walking shoes on. There are 4 call buttons for each bank, but they are not fully linked. Pushing one only activated one half of the elevators. Curiously, in the front bank, pushing one activated both buttons on one side. in the aft bank, pushing one activated it and the one across from it. Weird. Cabins were Standard Mark I, Class I cabins. Average in every way. Not uncomfortable, just not remarkable. A budget Toyota Camry of cabins. Electrical outlets were only two, side by side over the desk, making it hard for CPAP user. An extension cord was provided. The balcony stretches the term balcony severely. About the size of 2 phone booths side by side, unusable for anything other than standing on. The might as well take the chairs off them, they just get in the way. I assume we had a cabin attendant. I mean, the bed was made and the towels changed. but like BIgfoot and the Loch Ness Monster, actual proof of his/her? existence is very tenuous. This ship had the liveliest ride of any ship I have ever been on. Even in low seas and not enough wind to generate whitecaps, she shaked, shimmied and swayed far more than I have ever experienced. In conversation with other seasoned cruisers, I found that most people had that opinion. Perhaps the stabilizers were INOP or not deployed. The buffet was just awful. I have somewhat limited NCL experience, but I find that the buffets are not their strong points. Just a horrible layout, and food quality that would put most land-based restaurants out of business in a month. In contrast, all other dining quality was excellent. Nice selection, well prepared and presented. We did 3 specialty restaurants (Teppanyaki, Italian, and that Brazilian Meat-Sword thing), and all were bordering on the Divine. Wait staff was superb in all restaurants, but our teppanyaki chef made the night. Very funny, and personable. He made us feel like we were the only people he was on the ship to cook for. One thing... the capacity of the restaurants were not up to the number of people on the ship. You would need a reservation even in the complimentary dining rooms, and if you didn't book all nights on the first day out, you were eating at 9:15 at night. NCL really needs to rethink this "freestyle" thing because it ain't working. Bars were plentiful and chronically understaffed. Getting a drink took so long that we usually ordered 2 each at a time so as to minimize trips to the bar. The bar-tending staff heroically tried their best, but their ability to give great service collapsed under the strain Entertainment was hit and miss. They have a nice nightclub (The Pour House) with a great band made up of younger kids and a horrible band made up of old geezers pretending to be young kids. As most things on the boat, it was not designed for the sheer numbers of people on the boat, and it was SRO and out the door every night. The comedy club had a very good comedian with a not-so-good warmup act, and a simply dreadful "dueling pianos" act. The main stage offered us a so-so comic/magician, a cuban dance show that my wife enjoyed tremendously (not really my cup of tea), But the shimmering highlight was the Million Dollar Quartet show. Just astonishing from the first note to the last bow. also, I'm not sure it was a NCL provided show, but a goofy rock band played at the pool and the sound was terrible. I think it was a band that had a large group of fans on board and they threw on a show. I can't blame them for the sound, they had to use ships equipment, but I could only take so much of it. The outside activity areas were nice. Pool and hot-tubs were always crowded (naturally). Being a big kid at heart, I wanted to do the waterslides. I am a bigger guy and I know some things have weight limits. I am ok with that. But I have never had it be a problem on waterslides before. I read every warning and instruction sign listed, but at no time did it mention a weight limit. Not till I climbed all the way to the top did they inform me that I could not go down the slides. It would have been nice to known that at the bottom. Taken overall, this is probably the worst cruise I have ever been on, simply because it was not spectacular. Sad thing is, we finally talked some friends in to taking their very first cruise with us, and I doubt they will ever cruise again. Maybe we built cruising up too much, but they were horribly disappointed. End the end, I cant ever see taking another NCL cruise again. Especially after our last cruise on a competing line. The difference is overwhelming. Read Less
Sail Date March 2020
We have been on 18 cruises since 2000 with 9 of those cruises being NCL. The wind, Majesty, Sky twice, Pride of America, Pearl, Epic and Bliss. Last March we went on the Bliss and it was great. In December we went on the Royal Caribbean ... Read More
We have been on 18 cruises since 2000 with 9 of those cruises being NCL. The wind, Majesty, Sky twice, Pride of America, Pearl, Epic and Bliss. Last March we went on the Bliss and it was great. In December we went on the Royal Caribbean Symphony of the Seas and it to was a great experience. I don't know where to start on the break away but the first issues was the microscopic balcony, almost unusable due to being so narrow. The room layout was not very well thought out with the closet being parallel with the bed. Also, very limited storage for a mini-suite. The shower is nice with full closing doors. The main dinning room is way to small and there is always a wait. The specialty restaurants, small but having great food are hard to get reservations. The pool floor is a joke with a bad lay out and design. The main out door pool area should be much bigger for a ship that carries 4000 people. The Up town Bar and Grill hamburger joint on 16 is a waste of space and should be redesigned. The casino layout is the worst of any ship I have been on except for the Epic. Having the Casino located at the atrium makes the ship a lot more smokey. The worst part of the cruise, even though it was better than being at work, was the food in the Manhattan Restaurant was maybe a few points better than a Golden Corral restaurant. The Garden Cafe was also just a lot of cheap food even though their Omelettes were great and the milk, ice cold. Aboard the Symphony of the Seas the fresh squeezed OJ was included with the drink package, $3.00 of Breakaway. Also RCCL has lobster night, not NCL. I think NCL needs to rethink Free Style Cruising and stop cheapening it out . It's a great idea but they need better quality food, ships that can accommodate the amount of guest on board with more common areas and not just more rooms. Read Less
Sail Date February 2020
Dining: All 3 complimentary dining rooms were very crowded every night. Menu didn't change much over 7 days. They added a couple entrees each night. Sorry to find out Prime Rib was never served! Entertainment: Theater shows ... Read More
Dining: All 3 complimentary dining rooms were very crowded every night. Menu didn't change much over 7 days. They added a couple entrees each night. Sorry to find out Prime Rib was never served! Entertainment: Theater shows were crowded, reservations were needed some nights. They have another venue with a dinner & show which of course was an extra fee. There were no house band(s) playing music for dancing and really no place to dance except on the aft deck outside. The Bliss Lounge was very small and not used much at all. Music was basically a DJ. I've been on smaller ships with 2 bands playing every night in different dance venues. There was a small lounge with rock bands which was very loud and crowded. Only entertainment bright spot was the 3 comedians and "dueling pianos" in the Headliners Comedy club. Pools: No separate one for for adults, packed with kids every day. Elevators: Only 2 banks, one fwd, one aft always crowded, should have a third bank. Margaritaville restaurant has been replaced with American Diner. Breakfast is free, lunch and dinner are ala carte fee. My impression of the Breakaway is that the builders crammed as many cabins as possible in the ship and didn't give much thought about how to handle the 4500 passengers. Will not sail on this ship again! Read Less
Sail Date February 2020
After waiting 4 hours just to get on the ship, my expectations were pretty low. Finally got on about 4pm and rushed to get food. Staff was trying to rush us to leave for the muster stations but people were still getting onboard. Finally ... Read More
After waiting 4 hours just to get on the ship, my expectations were pretty low. Finally got on about 4pm and rushed to get food. Staff was trying to rush us to leave for the muster stations but people were still getting onboard. Finally announced that muster was delayed until 5:30pm. Odd that staff was oblivious to the lengthy embarkation. They were so disorganized that they couldn’t even get all passengers onboard in time for the safety brief. Also recording room numbers for towels on paper then not recording returned towels. Really not efficient or organized. Food was okay. Pool wasn’t great as it was busy and cold. As well as only having 1 pool for families. The inside room was tiny although the bathroom was very nice. Really no storage so we were living out of a suitcase. Evening entertainment was mediocre although Choir of Man was very good. Daughter just turned 18 and absolutely nothing for that age group. They had a 18-25 meet and greet but my daughter isn’t going to hang out with people who can drink. Not an appropriate age mix. Also missed one of the ports (Costa Maya) which was disappointing and the revised schedule for the day was underwhelming at best. Received a phone call morning of disembarkation that we had a credit on our account. Luckily we had time to go to customer service as it was money from the excursion we missed when the ship couldn’t dock. Paid out in cash with no proper receipt for us to look at. Not sure what would have happened if we hadn’t been available to collect our cash. The Norwegian Escape Is really nothing special and there was an enormous amount of lining up and waiting. Royal Caribbean is far superior. Read Less
Sail Date February 2020
I booked this cruise for my husband’s 40th birthday. I chose this ship mainly for the family suite option in The Haven for our family of 5. After having traveled with other cruise lines, here’s my takeaway from our time on the ... Read More
I booked this cruise for my husband’s 40th birthday. I chose this ship mainly for the family suite option in The Haven for our family of 5. After having traveled with other cruise lines, here’s my takeaway from our time on the Norwegian: Cons: Food and drinks well below average. The Haven dining room was the exception and we are most of our meals there given that everywhere else we ate was hardly edible. The downside to The Haven dining: not one item on the menu for children. What 5 year old wants to eat lobster or filet? Service was horrendous. We paid a lot more to have butler, concierge service. While our butler was good, nothing else was. Concierge was incompetent, housekeeping even worse, and you could ask 5 different staff members the exact same question and get 5 different answers. It’s became clear quite early on our trip that Norwegian does a terrible job at training their employees. Norwegian is not a family friendly line. Yes they have water slides and kids club, but overall it was very apparent that they do not cater to families or children, and that most cruisers are over 50 and want nothing to do with the children on the boat. No gift shop on the boat. There is a hallway with some open cabinets where you can grab a few items, but there is not one actual shop on the boat containing basic essentials you may need along your trip. Pros: although the Norwegian is not a family-friendly cruise line, my 3 children did enjoy the kids club. This was a welcomed surprise given how negatively everything else was on our trip. Haven: you get priority debarkation for your excursions. The activities aboard the ship were underwhelming. Other than eating mediocre food there isn’t a lot to do. The ship spends more time trying to convince you to buy a rare emerald or stock up on “duty free” liquor than actually putting that energy into entertainment that isn’t super cheesy or geared for 60+ years old age group. Read Less
Sail Date February 2020
I just finished shed my second cruise, first one being only 13 mos ago on the Norwegian Sky to the Bahamas for 4 days total. This cruise was on the Norwegian Pearl 6 days total to Belize and Costa Maya. My first cruise experience made ... Read More
I just finished shed my second cruise, first one being only 13 mos ago on the Norwegian Sky to the Bahamas for 4 days total. This cruise was on the Norwegian Pearl 6 days total to Belize and Costa Maya. My first cruise experience made me want to book another right away. We docked every day, had a lot of fun during the evenings on the ship, didn’t have a bad meal, and even with three of us in a small (no window/balcony) room we had a wonderful time. Again, I came back didn’t I? I convinced my mom she had to go with me this winter. We found a good rate, again on the lower deck inexpensive cabin. Last cruise we were placed in a room that was “better located” and this time we were the VERY front and it was quite loud. This time of year or route was also much choppier, but nothing they can do about that. As for the loudness at that part of the ship, you get what you pay for, and the price was reasonable for my mom and I. If you want to upgrade, I’m sure the rooms are quieter and more spacious. The showers in the Pearl were larger than the ones in the sky. In my opinion the positives that outweigh the sky stop there. I preferred the sky layout better than the Pearl and the talent. Talent on Pearl was fine, and great the last night. I wish the dancers would have performed one more night considering it was sat-thurs. The game shows are always good for a laugh, crew was kind and clean, rooms cleaned thoroughly....on BOTH cruises, so again, even in those senses. The MAIN complaint I have was the food on the Pearl. I hate to mark this as “Pearl” bc it could have been a new cooking staff (also, my tummy was a little off this cruise and the first time I was fine) but I truly didn’t eat a single dish I loved, and on the sky I loved 95% of my meals. I only tried the 3 restaurants included, and of course the buffet many times, all restaurants were not to my liking, not my mothers, but her tummy felt fine so she would eat her order. Example- egg drop soup at the lotus cafe had canned creamed corn in it as far as I could tell. I also ordered a basic dish (hoping for a better outcome) mushroom Alfredo pasta and was so bland I didn’t even waste the calorie intake and just ordered dessert after one bite. The food is my personal biggest draw to “cruise life” bc I’m not much of a drinker, in fact we didn’t drink at all, maybe that was our problem HaHa. The fact I didn’t enjoy a single meal thoroughly was a huge disappointment and that’s why I rated this cruise only 2 stars, whereas the Sky I’d rate 4 stars! Let’s move onto the excursions. I was prepared for the cluster of people, Americanized, expensive (pay for anything and everything) small space we were herded to bc I remembered how my first cruise ports were. I was pleasantly surprised to see on Belize, due to NCL owning this port area, the pool/chairs/beach were all part of it for you to enjoy for free. The restaurants were reasonably priced, I even talked to a group of 4 who rented a golf cart to explore the actual city and ate/drank for $15/couple, WOW! My mom and I had booked snorkeling through the ship which took up over half of our time at the port. Due to having to take a small boat to land we had a total of, at most, 6 hours on land. We had to go straight to snorkeling, get settled, etc and by the time we got back to the pool/beach area is was near 2:00, and we had to be back no later than 5. As for the snorkeling, it was a large group, 45, and groups of 8 HAD to stay near their guide in the water and we covered a very small area considering the crowd size. Water was a bit murky (they can’t help that) but all I saw were a handful of fish and lots of coral. A previous snorkeling excursion through NCL was similar in size but no in-water guide, so free to swim around and not constantly look up out of the water in case you lost your guide/group. Another snorkeling experience I had in the Bahamas was not booked through the cruise (do this at your own discretion) and it was a small boat which meant only 8 of us went with one guide, a man from the island making extra money. We all know they are there, and we all wonder how it would go...well this particular experience is my favorite travel story. It was beautiful and so many fish and very laid back! Costa Maya port was more what I expected with the crowded blocked off small area where you pay to sit, swim, beach, everything! We did an excursion through NCL which was a Mayan holistic wellness hour of ritual relaxation. It includes a bath soak, face mask, massage, and lots of knowledge. I’d suggest this excursion, you have access to a small pool but only after check in, so maybe try for an early appointment to be able to use it longer? Our final morning my mom and I were in a hurry, yes we were those people who went against cruise suggestion and booked a 9:40am flight. In our defense, my sister had just come back from a cruise and made it to the same airport leisurely by 8:30, and WE DID MAKE IT. Anyway, the direction for free style disembarkation was very vague and semi incorrect. We were told to meet mid ship deck 7 near front desk area, so people were there as early as 6:30 ready to get off sometime between 7-7:30 per the instruction. We ended up making our own line, as people do so not to crowd or be unfair. 7:30 rolls around and an announcement is finally made and whispers are happening that our line was made by ourselves and there is no “line.” We then finally find out that two areas will be letting people off the ENDS of the ship. This made early risers who had been in line, or so they thought, extremely upset and this is the last thought they’ll have for the cruise. The main issue was the lack of communication from the crew as we all are standing there and their defensive stern answers when asked. I will say, other than this ONE incident the crew was extremely helpful and friendly. I won’t let this mix up change my mind for that. Luckily my mom and I quickly got through the security, grabbed a Lyft, no traffic, and made it just in time to get my bag checked and enjoy a coffee! My lesson is cruise with an open mind and read reviews! Read Less
Sail Date February 2020
Beautiful ship and friendly crew. The entertainment is top notch. Food was good, but not spectacular. The boarding process took nearly 2 hours even though we had paid for priority boarding. 1st Tender Port: was told to wait in the ... Read More
Beautiful ship and friendly crew. The entertainment is top notch. Food was good, but not spectacular. The boarding process took nearly 2 hours even though we had paid for priority boarding. 1st Tender Port: was told to wait in the main dining room for our group to be called (again we paid for priority boarding). Waited almost 2 hours. Was an hour late for our shore excursion. Took another hour to board the tender to get back. Very unorganized. Had breakfast delivered to the room each morning. Was never correct. Asked for cereal. Received a box of cereal and milk, no bowl. (Just one example) Crew was courteous and helpful but not engaging. We Passed many crew members in the hall. Barely received a hello. Other cruises go out of their way to Stop and ask how your day is going. Ship is VERY LOUD. Band in the casino was so loud we could barely talk. Band in the Manhattan dining room was quieter but still very difficult to talk to our friends. Music by the pool was incredibly loud. And yet they make fun of Carnival as a rowdy party ship. The pool is very small (only one small pool for over 4,000 guest). An hour wait to use the water slides. Theater only holds 800 people. Shows book up very quickly. Most people we talked to only got to see one or two shows and missed the rest as they were “sold out” even though they were free. Overall a disappointing cruise on a beautiful ship. I’ll stick with slightly smaller ships or a different cruise line. Read Less
Sail Date February 2020
We chose this cruise for Jamaica, which was very disappointing, it's very dirty and people are trying to sell you everything from taxi's to weed! The ship itself is not fun! You have to make reservations for almost everything, ... Read More
We chose this cruise for Jamaica, which was very disappointing, it's very dirty and people are trying to sell you everything from taxi's to weed! The ship itself is not fun! You have to make reservations for almost everything, which we did not know ahead of time. We were able to see the shows but only because we were willing to stay up late to catch them, otherwise we wouldn't have seen anything. The shows Velvet (this is a dinner show which costs extra), Six and Burn the Floor were freaking awesome and the magician Jessica Jane was great! These things were the best part of the cruise. The food was not so good at the buffet and you constantly have to dodge people, it's way to overcrowded. We were never able to get in to see the comedy show. Syd Norman's Pour House was fun, but we had to stand the whole time and left when the band took a 15 minute intermission. We missed the first stop due to high winds and having to be tendered so we had an extra day on the ship with nothing to do that didn't cost extra money. We barely got into the Canvas by You painting shop, which cost extra and we had to go to guest services to get in and they told us they made an exception for the 3 of us and got us in but they were not nice about it. I hated that there wasn't a main dining room and just a bunch of specialty restaurants that had no openings and were only opened for dinner. Most of the staff was not very friendly, especially at guest services. With that said there were 3-4 totally awesome bartenders in Spice H20 that made it fun and provided great service and drinks. This part of the review won't be paid much attention to but I'm gonna say it anyways...We are smokers. I know we are a dying bread (pun intended) but there are still many of us and the little gross "hot box" smoking area on deck 15 by the pool was crappy for both smokers and the poor non-smokers that had to deal with the smoke while trying to enjoy the pool and it's very close to the kiddie pool. It was constantly over crowded (this should tell you something on a cruise of 4000 people) not well kept and not at all enjoyable. I don't know who designed this little smoking area but it is absolutely horrible for ALL guests, smokers and non-smokers. This giant ship and there were 3 places to smoke: Deck 15 by the only pool, deck 16 in the Spice H20 18 and over bar area, but only half of it, which is the half with a bar so the non-smokers had to come to the smoking area to get a drink if they couldn't find a server to bring it to them and you could not sit at the bar to smoke, only around the bar and the stupidest thing I have ever seen: you couldn't sit at on a bar stool at the bar and smoke, but you could stand up and stand directly behind or next to the bar stool and smoke. Who in the hell thought of this idea??? And who's great idea was it to have a cigar bar that you can only smoke cigars in (which was not open all the time) but you could smoke cigars in the smoking areas? WTH???? Cigar smoke is by far way more stinky than cigarette smoke. Most smoking bars won't let you smoke a cigar in them were we are from!! We paid the same about as every other guest with a balcony room and were treated like dirty, disgusting people. I am well aware that smoking is bad for you, it's a bad habit and blah, blah, blah, but again there are still many of us, young and old that have this bad habit and should be treated better. I was very aware of the fact that in the Casino there were more smoking areas than not, funny how money makes the bad part of smoking and second hand smoke go away!!!!!!! My husband and I would gladly pay extra to be able to smoke on our balcony. Of course, we aren't pigs and wouldn't throw our cigarette butts and packaging in the ocean like some people have done which is why this is no longer allowed on the balconies. One more thing about this rant, vaping...some of those (especially that chocolate concoctions, smell so bad they turn your stomach and those huge clouds of smoke are gross too!!!) My husband and I were told so many times that Norwegian is by far better than Carnival but we disagree. We have decided to try another cruise line when we go on another cruise but we will definitely not be going on another Norwegian cruise. Read Less
Sail Date February 2020
My husband and I took our children and grandchildren on NCL for 2 occasions. First, our youngest and his wife's 30th Birthday and Second, one of our son's deploys again first week of March. This was supposed to be an enjoyable, ... Read More
My husband and I took our children and grandchildren on NCL for 2 occasions. First, our youngest and his wife's 30th Birthday and Second, one of our son's deploys again first week of March. This was supposed to be an enjoyable, relaxing family vacation. It was the complete opposite. We had 6 rooms. All but 1 were on the 12th deck. They stuck our daughter on the 10th deck in a room closest to the front of the ship. They told me single traveler's get "What's left". However, I paid almost twice for the "what's left" room as the families in the same area. We were told we couldn't move her closer to the family, as the cruise was full. Our daughter was NOT comfortable the entire week. In regards to our room; When I first went into room, I noticed the Comforter had a large stain on it. It was alarming, however the housekeeping didn't answer, so I went down to service desk after dinner. Which ended up being the best thing. Our dinner service was awful. Milk wasn't ever brought and waters were never filled. The food was delivered cold and didn't have much taste. The wait staff seemed to have disappeared. Service desk: After our first dinner I immediately went to report my concerns. Of course they sent in housekeeping to give us clean bedding. And we were give. 2 bottles of champagne for our inconvenience. Meals: The service did get better, as we were moved to a different section in the Manhattan. However, the food didn't. It was definitely NOT what we had expected. Pools: If you are looking to enjoy pool time with your family, this is NOT the cruise to select. The cruise layout is not conducive to accommodate such a large cruise. The pool is VERY small. Ports: Be prepared for Tenders.....IF the weather cooperates. If not, be prepared to miss sports. Our family will go back to Royal Caribbean cruise line. Norwegian was the most expensive and the most disappointing. Read Less
Sail Date February 2020
We have cruised 8 times (3 with NCL) and this was far and away the worst cruise trip that we have experienced. The Breakaway was obviously at capacity on 02/15/2020 and the crew simply could not handle 4,000 guests. Port Canaveral ... Read More
We have cruised 8 times (3 with NCL) and this was far and away the worst cruise trip that we have experienced. The Breakaway was obviously at capacity on 02/15/2020 and the crew simply could not handle 4,000 guests. Port Canaveral is very easy to get to, there is ample parking and embarkation SHOULD have been quick and easy. It was not. We were told that you could not board until noon. Many guests arrived around 10:30 and were on the ship by 11:00. Other guests, like our family, arrived at 11:30 and waited an extremely long time to get through security and to check-in. The port employees were rude and condescending. (with the exception of the porters who were lovely) Once on board, you could not make reservations for many events, dining or special amenities because the people who were allowed on board at 11:00 booked most of those. We were forewarned that we may not like the balcony cabins on the Breakaway. We did not. The balconies on deck 11 are tiny. The cabin has a poor layout. The closet is next to the bed and it was extremely difficult to unpack and dress every evening. There is a very large sofa in the room that we felt is completely unnecessary for 2 people. This ship was refurbished in 2018 but it has received a lot of abuse in the past 2 years. On our deck there were plumbing issues, electrical issues and a lot of wear and tear. The Breakaway has over 20 restaurants however with the exception of LeBistro, the food and service was not good. There does not seem to be any sort of a dress code being enforced in the dining rooms - we saw people in bathing suits, t-shirts with the sleeves cut off and dirty baseball hats. The service was poor and we assumed that because of the whole extreme "freestyle" thing, waiters and waitresses are not working very hard because they are not receiving typical tips. We encountered 2 decent bartenders on this ship - 1 at Maltings and 1 at Mixx between the main dining rooms. The other bartenders were not polite and many thought that pouring a double OR triple (!!!) shot made up for badly mixed drinks. Since NCL is offering "unlimited open bar" people basically spent 7 days completely drunk out of their minds. People were falling down in the main areas and bars nightly, one guy took off his clothes in the Ice Bar, and another bragged that he had drank 40 beers that day. NCL is doing nothing to manage this situation. Once again the Breakaway was not able to stop at Great Stirrup Cay due to rough seas and wind. Apparently this is a very common occurrence. It is very difficult to explain to 4,000 people that they cannot go ashore due to weather when they can see 2 Royal Caribbean ships DOCKED at a pier next door at Cocoa Cay. When we cruise, we really don't need things like rock walls and water slides. It seems like the Breakaway has a lot of those things but not nearly enough space dedicated to the main pool areas. With 4000 people on board, you could not get near a pool or hot tub. If decks 17 and 18 were closed there were not nearly enough deck and lounge chairs. Spice H2O reeks of cigarette and cigar smoke so that was not a good option (the waterfall feature was also not working correctly). The Breakaway does have a ton of amenities and activities however with 4,000 people on the ship, it was very difficult to participate since most were overcrowded and not well managed. The entertainment was fair. "Burn the Floor" had excellent musicians but the show made absolutely no sense. "Six" was horrible. The Pour House Band at Sid Norman's was one of the highlights of our trip. They are super fun and very talented but the waitress and bartenders in Sid Norman's were so rude and the service was so bad that you could not even get a drink while you enjoyed the music. Howl at the Moon was not good and again very crowded with poor service. There were herds of tween and young teenage children RUNNING through the ship, laying on the floor in door ways and halls and basically behaving out of control. There seemed to be no parental or ship supervision. If you are looking for a non-stop, loud and extremely casual 7 day party on a big ship, a cruise on the Breakaway may be the trip for you. Read Less
Sail Date February 2020
We booked this cruise as we planned to meet some family we hadn't seen in years. When we got on the ship we rode the elevator to Deck 15. the pool and bar areas. Got off and got hit in the face with smoke odor. They put a smoking hut ... Read More
We booked this cruise as we planned to meet some family we hadn't seen in years. When we got on the ship we rode the elevator to Deck 15. the pool and bar areas. Got off and got hit in the face with smoke odor. They put a smoking hut in the middle of where there should be two lines of lounge chairs. We the went to Spice H20 the adults only area. We found MORE smoking areas. Went to O'Sheehan's Irish Pub; ordered two drinks, one each for my wife and I. Barkeep brought one drink and left to do other things. When I asked about the second drink; I was told" I'll get your wine in a minute!" The anytime dining was fine. We never waited more than 5-10 minutes for a table. Taste and Savor were both good restaurants. Service was very good. The shows were very good, Six and Burn the Floor were both enjoyable. Escape the Big Top- not so much. Comedians were very good. The comedy club venue was small and seating was uncomfortable. We did 2 excursions which were good. We did a tour of Grand Cayman- We went to Hell, and to the Sea turtle Farm. Both were good, but a bit rushed. We went to the Tortuga Rum distillery. There was a varied selection. In Cozumel, we did the Sea Lion/ Manatee adventure. While getting off the ship proved to be poorly done, the excursion was fun. We thoroughly enjoyed the interactions. Again, it ended up a little rushed as we were delayed an hour and a half getting off the ship. Communication was terrible! we never knew where to go to disembark the ship. Even when we left on Saturday, if we hadn't spoken to other passengers, we never would have known where to go. I guess the prepaid tips on NCL give the staff carte blanche to be rude. This was the way many people felt on the Breakaway last trip. It was my first, and certainly my last NCL cruise. Read Less
Sail Date February 2020
Good: Beautiful Ship. Well appointed. Very clean & nice graphics. This was our 20th cruise. Second on Norwegian. Room Steward was great. Bad: First experience was on the Dawn. was not good but, wanted to try again. Will not be a ... Read More
Good: Beautiful Ship. Well appointed. Very clean & nice graphics. This was our 20th cruise. Second on Norwegian. Room Steward was great. Bad: First experience was on the Dawn. was not good but, wanted to try again. Will not be a third time. Embarkation was slow. We were with 3 other couples and stopped at security and two of us had items confiscated. Pair of pliers and a small fan. Did not see a list of these items prior to boarding. Then we had to pay a corking fee for our wine before we could board. Cannot bring any water or soda aboard but is available at a cost on board. Rooms were not ready so we had a beer and cocktail while we waited. Total cost was $9.06 for beer and 13.00 for cocktail. Around 3 pm the rooms were ready. Balcony room was good except for the Balcony its self. Very small and I am a thin person but has to turn chairs sideways to stretch my feet out. Pool is very small and very crowded. Smoking hut is very close to it. Gym was unmanned and no towels available. No beach towels in room. Had to go to appointed stations to obtain. Meals were served by Norwegian employees ( including Buffet) and slowed whole process down. Had to go to a plate station to get a plate. After three days this was changed back to normal. Most everything had to be reserved. Ugly: Ship holds over 4,000 guests. None of there entertainment areas were built to hold this capacity. Therefore you have to reserve almost any non cost event. Space fills up very quickly. We were overcharged on drinks every day for the three days we drank at a certain restaurant. Food orders were wrong also. Went to Cagney's steak house. A paid venue and everything was Al a carte. Small baked potato was $7.00. Came with no butter or sour cream. Waiter disappeared so we had to get the hostess to find him so we can get butter & sour cream. Steak was OK but time we had a few items bill was $72.00 and that was with us splitting a steak. Overall ship seems understaffed. Service waits are lengthy and not acceptable. Comedy club was booked up every night. We are seasoned cruisers and we know this is not representative of the industry. Read Less
Sail Date February 2020
Decided to try NCL due to price and Free at Sea promotion. I’ve cruised previously with Princess and Royal Caribbean. Unfortunately, NCL paled in comparison. Food quality was good in the main dining room and specialty restaurants. ... Read More
Decided to try NCL due to price and Free at Sea promotion. I’ve cruised previously with Princess and Royal Caribbean. Unfortunately, NCL paled in comparison. Food quality was good in the main dining room and specialty restaurants. The buffet Food quality and selection was underwhelming. Comedy show at Headliners was entertaining. If you want to see other entertainment, make sure you reserve your spot early through NCL’s website. We didn’t, and the only available show times were at 10pm or later, which doesn’t work when you have a shore excursion at 7-8 the next morning. The casino slot machines gobbled up our money like PacMan. Other games like Deal or No Deal, Bingo, and pull tab cards were just tacky money grabs by NCL. The Deal or No Deal cards cost $29 each, and there were over 100 participants in the game I attended. Only 2 people won slightly more than $50. We had a mid ship balcony room. We called guest services immediately because we had no electricity in room. They told us to put room key in slot near door to turn it on. HEY NCL, HOW ABOUT TELLING PASSENGERS THAT BEFORE THEY ENTER THEIR ROOMS?!? Room size was adequate for 2. The balcony was small. The furnished shampoo/conditioner combo dried out my hair like straw. Bring your own! Cabin steward, Omar, did an excellent job and was one of the bright spots of the cruise. Disembarkation was a frustrating, disorganized cluster. The only instruction provided was a vaguely worded paragraph in their daily newsletter. On the final day, Passengers who were handling their own luggage, which was most of them, were instructed via loudspeaker to disembark first. The exit deck (7) got too congested, so access to that deck was closed off, and passengers were directed to deck 8. Those passengers had to carry their luggage down the stairs from deck 8 to 7. We saw elderly women struggling to carry their large suitcases down the stairs. Totally appalling and a major safety hazard. NCL needs to assign departure times and stations to all passengers like the other lines. Read Less
Sail Date February 2020
I personally thought that Norwegian did a good job with amenities. The ropes course on the boy was absolutely a blast. The restaurants where awesome. From the Tropicana room, to taste, and o’sheehans bar. All had different atmospheres, ... Read More
I personally thought that Norwegian did a good job with amenities. The ropes course on the boy was absolutely a blast. The restaurants where awesome. From the Tropicana room, to taste, and o’sheehans bar. All had different atmospheres, and different styles of food. It really felt like we were at different restaurants each night. So food was good. The comedians on board did a great job too. Hilarious. The game shows where we’ll done also. All in all, plenty to eat, plenty to do. However, The service left a bad taste about the whole deal. I chose this cruise because the dates worked with my schedule. Upon arrival I had found out our travel ad visor through NCL had lied to us about our room. We were told we would get a room that had a pull out couch and a queen bed. When we arrived the room was two beds off the wall and a queen bed. We traveled with 2 couples. That's why we paid for the cruise, 2 couples can sleep together. Well that was not the case. They had to sleep separate. Which sucked right from the get go. The rest of the cruise was okay. Almost zero customer service though. I had to grab a seat to sit down an old lady. Come on. That was just the beginning. When we go tour bill there were plenty of $15 service fees. Could not get an explanation from anyone so I figured I would call and speak to someone that i can communicate with a little better back home. Call the line and guess what, it hangs up on you and tells you to fill out a form online. At the end, they say to wait 4-6 weeks and someone will email you. Just spend the extra money on a better cruiseline, or save the money and go cheaper. I liked everything else though, don't get me wrong. But with all being considered, at this point I will never be cruising with them again, and will make sure anyone I know will not. Read Less
Sail Date February 2020
We've sailed with NCL many times (platinum latitude status) and this is the first time we've felt the need to complain. This ship is not equipped to handle the number of passengers they accommodate. Getting on and off the ship ... Read More
We've sailed with NCL many times (platinum latitude status) and this is the first time we've felt the need to complain. This ship is not equipped to handle the number of passengers they accommodate. Getting on and off the ship was a nightmare, tenders were poorly organized (we actually didn't get off at one of our ports of call because we stood in the line for over an hour and didn't move, so we just went back to our room). The buffet was like a horror show - breakfast, especially. There were never enough places to sit if and when you were able to fight your way through the crowds and somehow manage to salvage a plate of cold food. The 2 small main dining rooms were an option but only until 9 or 9:30 and the largest of the main dining rooms did not open for breakfast. Trying to get into any of the shows, even the ones we had to have a reservation for, was like trying to fight your way through a black Friday shopping crowd. The smaller venues offered shows but were full to capacity at least 45 minutes prior to the show even though they advertised they would open the door 30 minutes prior. The pool area was just shoulder to shoulder people and the music was so loud you couldn't have any type of conversation. The seats were setup like a theatre throughout the middle of the pool area with loungers around the outside - probably to accommodate more people. I witnessed a bartender refilling a customer's used glass - touching it with the ice scoop as well as the sangria spout. I let him know he should not be doing that and I was completely ignored. I reported it to the supervisor but never got a response. If this was the first cruise we had taken we would never take another one. The smaller ships have, in our experience, been much more enjoyable - we wish we had our money back for this one! You need to pay attention, NCL - there's lots of competition out there! Read Less
Sail Date February 2020
We chose this cruise because we have cruised the eastern Caribbean many times with P & O, flying directly to Barbados. Cruising from NYC to the Western Caribbean offered something different, with a different cruise line and a very ... Read More
We chose this cruise because we have cruised the eastern Caribbean many times with P & O, flying directly to Barbados. Cruising from NYC to the Western Caribbean offered something different, with a different cruise line and a very different demographic on board. The Bliss is a lovely ship but, as others have noted, there are simply too many people for the on-board facilities. Rather than attempt a complete review of all the facilities, I would like to focus on certain features of the current offering from NCL, both good and bad. Firstly, the Free at Sea promotion, where customers get the choice of two out of five packages. The Premium Beverage package is a must have, and it works well. The limit per drink is about $15, compared with the rather more stingy $9.99 on the Celebrity Classic Drinks package. In fact, so many people were on the Premium Beverage package that the barmen were run off their feet, and there were nowhere near enough drinks waiters. Also, in the last couple of cruise days the ship had actually run out of most varietals of white wine - tough luck if you don't like Chardonnay. The second choice from the 2 out of 5 was a difficult one. We had chosen five meals at speciality dining venues, because this seemed the best value. However, in the final weeks before the cruise I realised this was a mistake. Why? Because it became apparent that so many other people had chosen this package that it was impossible to get a booking at the restaurant of your choice and the time of your choice. I changed our second package to the excursions credit ($50 credit per stateroom per daily excursion). Once on the ship I did not regret this change, as it was very difficult to get speciality restaurant bookings at convenient times. This was another problem arising from the popularity of the Free at Sea promotion. Entertainment: again, too many people on board. Seating at the entertainment offerings had to be pre-booked. As soon as we got on board we attempted to do this. Guess what? No seats at Jersey Boys throughout the whole cruise, apart from one 10.30 slot on one day. Message to NCL: This is TOTALLY UNACCEPTABLE. Guests should NOT have to compete or queue for seats at the entertainment offerings. Embarking at Manhattan: a total nightmare! Thousands of people being herded like cattle. After checking in and receiving our cruise cards, mine was rejected twice at the final gate, I suspect because the agent checking us in was new to the job. Result: hours of queueing, re-queueing and re-re-queueing. Checking in at Southampton cruise port is a complete breeze by comparison. Never again! Getting on and off board ship during the cruise: at ports where we had docked, this was borderline acceptable. After all, on a ship this size you do expect a bit of queueing. At the 3 ports where we had to tender, getting on and off the ship was very very tedious: hours of queueing in the bowels of the ship. We have cruised on big ships before (eg Anthem of the Seas) but have never experienced scenes like this. Service in the main dining rooms: very patchy, but this is not the fault of the staff, who do their best despite being run off their feet. Internet: acceptably fast, but the usual rip-off. Unbelievably, the NCL app only worked when you were connected to the internet, which means it was totally unusable unless you had paid up for full internet access. We reserved our precious minutes for sending and receiving emails. This system is so inferior to the set up on Anthem of the Seas, where the Royal Caribbean app is available at all times, whether or not you are connected to the internet. The Latitudes loyalty scheme: there was no mention of this when buying excursions with the stateroom TV. I assumed that our 10% discount off shore excursions would be applied at the end of the cruise. When I noticed that it was NOT applied, I was told at the desk that I should have asked for it!!! Admittedly, an adjustment was made at that point - I have no idea whether it was correct or not, but..... Message to NCL: Loyalty schemes which are not automatically applied at the point of purchase are COMPLETELY USELESS!!! I could go on about the ludicrous nature of the service charges at speciality restaurants, self service wine dispensers in the Garden Restaurant, the fact that water is not included in the Premium Beverage package, but perhaps I am being unreasonable. I think I am being generous in giving this cruise an overall rating of 2 out of 5. Read Less
Sail Date February 2020
This was our 4th cruise with Norwegian first on the Breakaway. I have never experienced a more reluctant crew to provide service. Many staff members were too busy talking/visiting with each other or cell phones. Here is our list of ... Read More
This was our 4th cruise with Norwegian first on the Breakaway. I have never experienced a more reluctant crew to provide service. Many staff members were too busy talking/visiting with each other or cell phones. Here is our list of disappointments regarding poor customer service on our 7 day excursion. 1. Stateroom- steward removed our opened wine bottle and our chocolates that we set aside. I called and he claimed he didn’t do it. 2. Never had a casino host come to welcome us. (We are Casino at sea members- spend $1-4K each trip) 3. Casino bar staff never came to us we always had to stop them as they were headed elsewhere. 4. Buffet was messy, food mediocre at best. 5. Staff never says “I’m sorry, let’s see what we can do.” Instead they try to give you an excuse. 6. Disembarkation was a little confusing- at the end 2 lines but no warning or reason. We got in line and asked for documents. ??? We have passports- then told one line for passports, one for people without and some sort of Stickers/documents. What does that mean? Why not a sign stating - Passports this line no passports this line?? Pretty simple instead of getting in wrong line! 7. Last night of trip vacuum was running in our hallway at 1:30 ! a.m. ! Then we had our do not disturb sign on at 8:15 a.m. and had a knock on door wanting to check mini bar. I think they could wait until it was our turn to get in line for disembarking. 8. We even tipped cash - additional to wait staff in casino bar hoping that would entice them to come back to take drink order again- but that didn’t work either. 9. Many of the hand sanitizers stations were empty multiple days. During the Corona virus scar you would think it would be a high priority. 10. Restrooms in high congregation places were closed during high use. Many times this happened- at least once every evening. Find a better way to schedule this or don’t close completely during evening dinner times 11. I asked for comment card on last night. I was told they were out. I again asked for something to write a review on and was given a “hero” card. The cards I was given were already filled out. I asked the same customer service person for one that was blank. He walked a few steps and again gave me “hero” cards. I used one of those to give a review. 12. During disembarkation again multiple hand sanitizers either not working or empty. 13. In my opinion perhaps the guaranteed gratuity that is added is expected by staff and they don’t seem interested in going above and beyond. I receive multiple Norwegian certificates from Caesars rewards each year. I suggest that Caesars use a different cruise line in the future if their patrons are treated this way. Not sure if I will use another certificate with Norwegian. Caesars casino treats their clients much better! Read Less
Sail Date February 2020
It's been years since we sailed on NCL, but we thought we would give it a try. Major disappointment. The show/entertainment was sub-par. The food in the dining room ms and buffet were awful, but the service was good. Our room Stewart ... Read More
It's been years since we sailed on NCL, but we thought we would give it a try. Major disappointment. The show/entertainment was sub-par. The food in the dining room ms and buffet were awful, but the service was good. Our room Stewart was very rude. The casino set up was cool. Embarkation was smooth. The entire cruise seemed disorganized. We had a storm which stopped the tenders from running, so we ended up with an unexpected sea day. Our next excursion was to the beach in Jamaica. It was raining when we left, but the coordinator said we were going to the other side of the island and it would take about an hour, do the rain should pass. It didn't, and we got torential rains all day. When we returned to the ship and complained, they did give us 25 percent back.... oh boy. The cruise director had no idea what to do and people were all sitting around looking lost. NCL just kept nickel and diming us the entire cruise. We prefer Carnival and will be headed back, fast! Read Less
Sail Date February 2020
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