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1,145 Norwegian (NCL) Western Caribbean Cruise Reviews

We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break, more later.... We left Cape Canaveral on March 3 and returned March 8th. Our destinations were Key West Fl. and Cozumel ... Read More
We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break, more later.... We left Cape Canaveral on March 3 and returned March 8th. Our destinations were Key West Fl. and Cozumel MX. The ship was the Norwegian Sun. This ship is one of the smaller ships in service in the Florida Caribbean circuit, the Norwegian Sun was renovated last year and it still has a clean ambiance to it and the cabin was still very fresh, actually, the cabin was the best part of the cruise in my opinion. The trip as a whole rates a 3 out of 5 in our opinion, there was some good and some not so good issues with this cruise, nothing horrible but nothing great either. Being Spring break, The young adults aboard for this cruise were definitely out for a good time BUT ship security were very good at keeping control of the situation at all times. Evening was quite busy to be expected and the young adults were out in full attire to attract their mates, it was rather nice watching, yes a lot of drinking BUT again they all seemed to be well under control, I've seen much worse at local bars in our city. The food on this cruise was simply put okay, the specialty restaurants we ate at were nothing special, we ate at the Italian and Steakhouse, both were in many ways disappointments, especially the steakhouse as I was expecting something much better. The beef was not very flavourful nor the texture very appealing, we feel, we may have done just as good having dinners at the buffet. We did spent a lot of time in the casino after dinner, oh how I wish they would ban smoking in those places, the smell is just so overpowering. So as a final note, like all cruises, this one had it's issues, nothing great but nothing horrible, would we cruise Norwegian again? I doubt it, we prefer the other lines we have travelled much more and next cruise will be with Celebrity we expect... Read Less
Sail Date March 2020
We chose this cruise mostly due to it's economical price. But, also it fit into our schedule and after 2 cruises on another line we thought we would give Norwegian another try. We really liked Port Canaveral. It had good baggage ... Read More
We chose this cruise mostly due to it's economical price. But, also it fit into our schedule and after 2 cruises on another line we thought we would give Norwegian another try. We really liked Port Canaveral. It had good baggage service, the signage was easy to follow, and the Customer service reps were friendly and helpful. The Boarding process went smoothly as well. Once we found where to register for the VIBE and restaurant reservations, things went pretty smoothly. We did have one snafu when registering for the VIBE, the rep did not realize we wanted to reserve a cabana and needed to start over with our reservation. The original reservation was not cancelled which resulted in a double charge to our account. NCL was quick to adjust the mistake. The ship was clean and easy to navigate, Our room was also clean and a nice size. 2 complaints though, the balcony was very small in comparison to other ships and the bathroom smelled of urine which progressively got worse throughout the cruise. Probably due to keeping a permanent toilet brush inside the room, not a good choice. We found the food in the dining room much improved since the last time we cruised with NCL We ate at 3 specialty restaurants, the food was good, but nothing special. The biggest complaint was the service. It was spotty at best. Sometimes we would wait forever between courses. Once my husband did not get one of his courses. Sometimes though the service was excellent. Also, making reservations in the main dining room did not get us priority seating and we were sometimes seated in areas next to service stations or in corners of the room when there was plenty of space including window seats. The biggest disappointment was the VIBE, a special adults only area which we reserved for an extra fee. Because you pay extra it is supposed to come with top notch service with extras such as meal and drink service. For $600.00 we had reserved a cabana which was a small clam shell shaped enclosed area with 2 lounge chairs. It was nice on windy days, but like an oven on sunny days. We had little to no service. We had to go to the bar to get our own drinks and were never offered meal service. The one day it was too hot to be in our cabana and sat outside of it, we got the best service which was still poor. We noticed that our bar tenders were busy serving guests in the area outside of the VIBE. It was an unusual set up, the bar extended from the VIBE into the outside area so the bar tenders had to serve both areas. There were usually only 2 of them. Shame on you NCL. We would not recommend going to Falmouth unless you are going on an excursion. Once, outside the port shopping area we were constantly approached by the locals to visit their stores go on their excursions etc. Very uncomfortable and felt dangerous. We went to only one show which we enjoyed. We would have liked to go to a couple others ,but they were held in small bar areas which did not have enough seating. So, we would not recommend the VIBE, Falmouth, or specialty dining unless you get it as a package deal as we did. We would recommend dining in the main dining room, the buffet choices were good so would recommend that. But, all in all it was just an o.k. experience. Read Less
Sail Date March 2020
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ... Read More
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ladder. Much of it was over done and lacked in flavor. We ate in three specialty dining restaurants Ocean Blue, Moderno, and Le Bistro. These restaurants were all very good with Le Bistro being our favorite. With the threat of COVID-19 looming over the cruise the crew did a nice job of sanitizing the beast they could with the exception of the bar staff. To keep the thirsty passengers happy the bar staff worked at a feverish pitch but in doing so sanitation went overboard. We did receive an email a few days after the cruise that a fellow passenger tested positive for COVID-19. I am happy to add that after disembarking almost 14 days ago my wife and I are symptom free. Read Less
Sail Date March 2020
We thought we would try Norwegian Cruises - really liked the route and got a great deal on a mini suite. I had visions of a large cabin and large balcony - not so much. Cabin was well appointed but indistinguishable from balconies on ... Read More
We thought we would try Norwegian Cruises - really liked the route and got a great deal on a mini suite. I had visions of a large cabin and large balcony - not so much. Cabin was well appointed but indistinguishable from balconies on Celebrity or RCC. Service and food were hit and miss. We really enjoyed the Manhattan Dining Room where the service and food quality was better than Taste or Savor (which was odd considering they have the same menu.) Loved O'Sheehans Pub, we ate lunch there every day and food quality and service always good. Shows were quite entertaining - thought the idea of the Supper Club was brilliant - but the food there was bland (altho service good.) NCL has a very loud and somewhat raucous crowd, so we purchased passes to the VIBE private lounge. Definitely worth it - quiet and super pleasant - but not cheap at $209 USD per person. Only one hot tub, and it was broken. We could not figure out the stateroom attendant. Seemed nice enough, but brought a power bar when we asked for an extension cord for my husband's CPAP machine; this was weird given he said he had worked on cruise ships for 10 years and that he was a 'suite' attendant. Ports of call were ok - Honduras you pretty much had to book an excursion, and the excursion staff person was completely not helpful when we went to ask questions, so we ended up just getting off the boat and walking around. Belize and Harvest Caye was really good - although unlike the other islands owned by cruise companies (coco caye and labadee) you had to pay for everything - if you wanted a drink or something to eat, be prepared to pay for it! Tendering to the ports was a complete nightmare, some groups waited a total of 4 hours (2 hrs each way) to get off in Harvest Caye or Cozumel. To be fair, this was due to the extra cleaning required for corona virus. The absolute worst part of the trip was getting on the ship. My husband had injured his ankle prior to the trip and requested a wheelchair. We called NCL and confirmed that a wheelchair/escort would be provided upon our arrival at the pier. This did not happen and no one knew what was going on; my husband ended up walking onto the ship with me towing all of our carry on bags. Not fun. And made worse by the lack of helpfulness of NCL representatives. Read Less
Sail Date March 2020
Just got home from our cruise on the Dawn out of Tampa. I have to say that I was really disappointed in our cruise this time. I am a dedicated NCL cruiser but I have to say this cruise was a big let down. We have been on the Dawn before, ... Read More
Just got home from our cruise on the Dawn out of Tampa. I have to say that I was really disappointed in our cruise this time. I am a dedicated NCL cruiser but I have to say this cruise was a big let down. We have been on the Dawn before, as a matter of fact we did the the same ports on the Dawn, but nothing like this. The first problem was the smoking area, I know smoking is bad for you but I am a smoker like many others. The smoking area consisted of 4 possibly 5 tables on the 14th deck only accessible by stairs. It was so packed that honestly you felt like you were in a can of sardines. Also the the non-smokers wanted the entire 14th deck and constantly complained about the smokers in the designated smoking area. Next was the problem with the ports. Out of the 4 ports only the private island wasn’t so congested with people that you could move. There were only 2 ships there. Costa Maya, Roatan, and Cozumel had a minimum of 5 to 6 ships in port. Also we had to tender into port for Roatan and the winds and water was so rough that many passengers didn’t leave the ship because of the delay. Lastly many of the crew was not the friendliest. I was in the garden cafe and found that my Cajun chicken was raw. I spoke to one of the officers and explained the issue and he brought the chef out and this chef decided to argue with me that I didn’t know what raw chicken was. I am sorry when you see pink meat and blood that to me means it was raw. Needless to say I think we will re-think sailing on the smaller ships from now on. Thanks for listening to me and this is only my observations. I am not trying to make a stink but just put my thoughts out there. Read Less
Sail Date March 2020
I rate my overall experience of NCL Pearl (7-day-Honduras, Harvest Caye Belize, Costa Maya, and Cozumel) a 3 for the following reasons good/bad: I loved our cabin room (with balcony) 8518 that is right smack up front of the ship where ... Read More
I rate my overall experience of NCL Pearl (7-day-Honduras, Harvest Caye Belize, Costa Maya, and Cozumel) a 3 for the following reasons good/bad: I loved our cabin room (with balcony) 8518 that is right smack up front of the ship where you feel EVERY motion. I knew this information before I booked this cabin and was okay with it. I was prepared for any sea sickness because I had prescription promethazine and over the counter Dramamine. Now this was my second cruise and had very little sea sickness on Carnival Victory. I would say the first few days were very bearable with the motion of the ship. Unfortunately, the seas were not on our side a few times the next few days. Even people who had cabins on ship where there is very little motion were complaining big time of sea sickness. After a while I noticed that the food at Indigo and the their main dining room (can't remember the name) all had a bland taste. Took long time to serve as well. The buffets were okay but like I said after the 4th day I was kind of over it. O'Sheanans (not sure of spelling) breakfast was pretty good quality but can't same the same for dinner. Overall it's like eating was a hit or miss. In my opinion the entertainment was terrible! That had singers singing Motown sounds that was not good at all. Some lady singing in the Bliss Lounge was totally off key. And the so called "White Night" which they changed the name was advertised at a specific time and it was combined with teenagers. Did not do many excursions because they are a waste of my money but the only port I enjoyed was Harvest Caye, Belize. Even with the bad Mojito I bought. But overall it's a beautiful beach. I would like to experience a bigger NCL ship and a more diverse crowed with better entertainment and activities. Read Less
Sail Date March 2020
Embarkation in NOLA was fast. I estimate that we were onboard within 15 minutes from the time we got in line. They said our room would be ready around 1:30 pm and it was. The Free Dining rooms food was not as good as it was 3 years ago ... Read More
Embarkation in NOLA was fast. I estimate that we were onboard within 15 minutes from the time we got in line. They said our room would be ready around 1:30 pm and it was. The Free Dining rooms food was not as good as it was 3 years ago on NCL Jewel or last year on the Dawn. Twice we looked at the MDR menu and decided to just eat at the buffet. Great shows in the Getaway Theater, especially Million Dollar Quartet. I did not see the comedians since it was always in one of there smaller venues and we would arrive too late for a seat and did not want to stand for 45 minutes. Some game shows were in the Atrium which you could be heard while talking to a Guest Service person and on the next deck above. Ports were ok. Staff was ok. I heard some people were left behind at Costa Maya because they did not make the 1:30 pm onboard return time. Read Less
Sail Date March 2020
This was my 2nd cruise and I enjoyed myself however there could be many improvements. First off, the logout page for the wifi only seems to work once in a while so I probably wasted 30-40 minutes just trying to logout of my sessions.  ... Read More
This was my 2nd cruise and I enjoyed myself however there could be many improvements. First off, the logout page for the wifi only seems to work once in a while so I probably wasted 30-40 minutes just trying to logout of my sessions.  Their app is also buggy as many messages did not go through.  I would send somebody a message and when I found them an hour later, the message was never received making it hard to coordinate things. Sometimes the app just wouldn't load at all as well. When it did work, it was great to communicate with my family who was also on the ship and to quickly find out what's going on however I'd say it only worked 75-80% of the time. I also had a $50 per port excursion credit that was not credited to my account so I had to go ask for it to be added otherwise I would have been charged the full price. The pool is very small and you always have a long wait for drinks to the point where almost everybody ordered 2 drinks at a time so they wouldn't have to go again for a while. The entertainment was ok however I expected more from the reviews.  Many people walked out from "After Midnight". The lounge entertainers were good but all seemed tired and had no energy or stage presence which made it hard to get into it. The only thing I found exceptional was the "Choir of Man" show and the food.  We did the Tepanyaki and Brazilian steakhouse which were both amazing and a different experience.  We also did Bayamo which was also very good.  O'sheehans was great for a quick bite when needed. I also ended up getting a complimentary bottle of wine and strawberries for some reason which was nice. All in all, it was fun but I would probably choose another ship next time I cruise. Read Less
Sail Date February 2020
Have been on other mega ships and they were nice. This ship had great shows. Choir of men was fabulous and so was After midnight. We loved howling at the moon and went to 3 of their shows...so much fun singing along. The supper club was ... Read More
Have been on other mega ships and they were nice. This ship had great shows. Choir of men was fabulous and so was After midnight. We loved howling at the moon and went to 3 of their shows...so much fun singing along. The supper club was nice, menu was beef with no other choice. We liked the buffet for breakfast and lunch, had a million choices and everything was tasty and fresh. Ate at O'sheehans for dinner the night they had Cuban pork. The meal was awful, no flavor to the meat, and it was dry. Platanos were dry and hard, like hockey pucks! The black beans were edible. Main problem with this ship was the lack of space in the public rooms. In the atrium they brought out folding chairs which made matters worse because they impeded flow of traffic, and the lines for the service desk were also in the way. For the amount of passengers the pool was a joke. Not much bigger than a typical backyard pool. Ridiculous! Good luck getting a lounge or even a chair. Another case of poor planning. This ship needs a major rehab to make the public areas and pool larger. Read Less
Sail Date February 2020
I decided on this cruise to provide a special experience for my daughter and granddaughter who wanted to see wildlife of Central America. The Roatan Honduras stop would provide that. Picked up the cruise package that included free ... Read More
I decided on this cruise to provide a special experience for my daughter and granddaughter who wanted to see wildlife of Central America. The Roatan Honduras stop would provide that. Picked up the cruise package that included free airfare. Hint: ncl booked the cheapest fare which may not suit your travel needs. In my case they booked a 1;10am sun flight with plane change which got us to port at noon on sun. So from west coast over 24 hours without sleep. At port the typical crowd was awaiting boarding. It was fast and smooth and our cabin was ready for us to catch up on some sleep. We were on the 8th deck and liked the overall access to the restrauants and level 7 from our room. The cabin was clean and functional. Here is what as a return ncl traveler I discovered abd missed. No more togga or white night cekebration. No prime rib special night no chocolate night and no more animal towels in the room eack night. Those were things I looked forward to having my guests experience. We took several excursions but only one with ncl which was snorkeling at Harvest Cay. I would have preferred a true cultural experience of porting in Belize City as ncl used to do before developing their own island. Debating in Tampa was fast as we did walk off. Customs took about 30 minutes. For those who want to get through faster, pay a porter to bring the bags to curbside. It speeds the wait through the line. Read Less
Sail Date February 2020
This is my first cruise, and honeymoon. I spent a good amount of money on the room with the specialty dining package, drink package, and excursions. From what I’ve been told the food is really good and drinks plentiful, I guess we will ... Read More
This is my first cruise, and honeymoon. I spent a good amount of money on the room with the specialty dining package, drink package, and excursions. From what I’ve been told the food is really good and drinks plentiful, I guess we will see. Day 1: Onboarding Arrived at Tampa Port via Uber, nice lady, she was distraught by the law enforcements persona, the way they “directed” her. Exiting the vehicle freshly married and ready for our destination we were hustled by our luggage carrier, in the middle of a fleet of incoming traffic, we were ridiculed by one worker while I halted a bus to allow our passage to the line. Little distraught, we marched toward our destination. On board and only 3 hours of sleep, I had a blast, lots of booze, and old people, more than I expected. The room with the balcony was very nice for an upgraded cabin. Food was decent. We had Bamboo this night, it was very good. ***Breaking News**** Extra precaution is taken for citizens onboarding the Norwegian Dawn: Fact: There was only a paper survey filled out and no temperatures were taken upon boarding this ship. This will be referenced later… Day 2: Sailing Woke up after an amazing night of sleep in the comfortable bed, the swaying of the sea knocked me out. Unfortunately, the next morning after a bunch of celebratory booze and the sway, the Vancian was super warm and in the back of the ship where I was not a happy camper after receiving my eggs. After taking some motion sickness pills and touring the spa, which they wanted more money for and walking a few rounds around the deck, I was able to get some real food, so we headed to the Irish Pub – the wings were breaded and not enough blue cheese , drinks were on point the entire trip, corn beef reuben could have been better. Dinner was at Aqua, my steak was served with French fries. Mashed potatoes and gravy would have been nice, maybe some broccoli and cheese. There was a nice couple from Montreal sitting next to us, and when they were replaced with another couple, the man was clearly sick. Red face, coughing and sneezing in his table napkin. Thankfully we were wrapping up desert, and we notified the staff. Day 3: Costa Maya All day trip to the ruins of Kohunlich and Dzibanche. Our guide was very informative, but the drive there and back was about 2.5 hours. Pretty sketchy on the way, but once we arrived, it was worth the trip. If you are not comfortable going on walks through the woods, you will not like this. I suggest good walking shoes, and something lite to wear so you don’t get too hot. Almost forgot to mention, the guys sitting next to us at dinner the night before, he is in a stretcher getting off the boat the next morning as we were getting off the ship. Day 4: Belize – Norwegian private island I grew up working in a seafood restaurant, I know how to cook and love great food, so my opinion may not always be the same as others regarding food: Finally, good food, even though I had to pay for it. The fish taco’s and plantains on the island were amazing. Bought a bunch of overpriced drinks and hung out in the big pool, the pool on the Dawn is easily overrun. Another ship ran into the dock (it a Norwegian island) and we had to take a tender boat to shore, it was hot and uncomfortable. The group that escorted us parasailing was on point, this was our first time. We have this specialty dining package, and little to my knowledge, getting a reservation to one of these places is tough. One of the staff was clearly put off by the fact I did not understand this reservation thing. I mean how do you reserve the WHOLE restaurant. When I asked to be put on the waiting list, she said she would call my room... I’m like… I’m not staying in my room, waiting for you to call, have you heard of a paging system… Even when I wanted to go to the bar and eat, I was told only chips and dip at the Mexican place. The places do not open until 5:30pm, and most places we could not get seated until at least 6:30 I typically eat my heaviest meal at around 3-4, that is how my body works… So, the “freesytle” theory did not work with me. I was pretty pissed this night; we went to the Venetian for dinner and the food was disappointing. The comedian performing in the theatre came through though and had me in tears. Day 5: Honduras – Rotan Rotan is a very beautiful island; we went to the west side of the island where we enjoyed local beers $2.50 and amazing views. Our excursion included a ride on this part sub-boat, where you can see the coral reef and all the fish, I strongly suggest this tour for families. We ended up using one of the specialty dining packages for sushi at Bamboo back on the ship. I was very impressed with the sushi. Day 6: Cozumel – Playa del Carmen – Xcaret The water was very rough, and we took this Jetferry to Playa del Carmen. I have been looking forward to this stop since I booked the trip. The Xcaret Park is a must do for the family. There is some walking, but nothing extreme. I would bring water shoes for this day. The park is mainly shaded with areas of direct or dappled sun. Our authentic Mexican meal and views from the park was grand. Back on the boat: 2nd Specialty dining at the Italian place – The seabass and snapper was good, I expected some noodles being in an Italian place, but the service and atmosphere was great. We were seated just outside the restaurant where we could still enjoy the live music from the champagne bar. Day 7: Rough day at Sea home Since it is the last day, people were out having a great time. The weather was super windy and cold though. The “Elements” show was good. 3rd Specialty dining at the Mexican place – I’ve been looking forward to this place, because I love Mexican food. The food was okay. Day 8: Back in Tampa The Aquarium was nice, we were able to check our bags in and tour the park and surrounding area since we had a late flight. The food at the park was good, I loved the live music and amount of family’s having a good time. Summary: The food is okay – don’t do all reservations for your specialty dining, if you sell it, you should be able to support it. Fix the coffee machines in the buffet area, it is way too strong with no options for good coffee. Most of the people on the boat were friendly, but some were not. People may not remember what you say, but they always remember how you make them feel. Good job having people with sanitizing hand wash everywhere, but you should have been taking temperatures. As a first time cruiser, I thought it may just not be for me, I like the stops, but the boat should be just as enjoyable. Read Less
Sail Date February 2020
With the Beverage package, 3 free specialty restaurants, internet minutes and discount of $ 50 on the excursions included in the price of this cruise it did not feel like we were nickeled and dimed to death! This really helped make our ... Read More
With the Beverage package, 3 free specialty restaurants, internet minutes and discount of $ 50 on the excursions included in the price of this cruise it did not feel like we were nickeled and dimed to death! This really helped make our cruise more inclusive and frankly less stressful not worrying if we were spending too much at the lounges. Pros, pretty good entertainment, food was average to good, crew mostly friendly and smiling, a few on the first day were not happy, (O'Sheegans hostess was beside herself as people were coming into restaurant in the wrong direction and she was getting upset, need to make sign bigger or put Exit only on the non entrance side)! But overall with a few exceptions most staff we interacted with were nice, some were exceptionally good. Kudos to the internet manager who understood our dilemma and fixed it. Excursions we took were very good, Costa Mayo excursion was cancelled due to being too windy, Costa Maya itself is just a small area with a bunch of shops we didn't go out of this area but while we were there, a total of 3 cruise ships came in so it made for a very crowded experience. Harvest Cay, we took a electric boat ride was OK free Wi-Fi and rum punch made it a lot more enjoyable and listening to the captain explain Belize life. The pool and beach there in this private area were very good, clean and inviting. We had to tender there and back so it made for a hot and sticky ride. Didn't see much of Belize but this was our fault. By far Roatan was the most interesting excursion we travelled by bus to the Gumbalimba Animal Reserve and this was very interesting, with Parrots and small monkeys crawling over you. Was a great experience, especially funny when a monkey stole someone sunglasses, climbed up the tree and tried to put them on, you are warned about this that they will take things from you not secured!! Cozumel is a big tourist trap but if you like shopping this is the place for you. We went to the manatee and Sea Lion encounter and it was also really good , got to kiss and be kissed by the sea lion and also swam with some manatees and interacted with them, holding them, feeding them and yes kissing them they are wonderful animals. Cons: small room, busy buffet area for breakfast and lunch, noisy room where you could hear everyone scarping there chairs on the balconies and it sounded like they were in your room. Probably one of the better cruises we were on for value and entertainment not so much for seeing the countries visited but we could have taken excursions that were more in-land that may have helped this. Read Less
Sail Date February 2020
I chose this cruise due to NCL's private island and the stop at Costa Maya. Usually, we prefer Eastern or Southern Caribbean, but change it up sometimes. Our last NCL cruise was the same itinerary but on the Dawn, which was going ... Read More
I chose this cruise due to NCL's private island and the stop at Costa Maya. Usually, we prefer Eastern or Southern Caribbean, but change it up sometimes. Our last NCL cruise was the same itinerary but on the Dawn, which was going INTO dry dock, and the Getaway was coming OUT of a recent dry dock, so we expected more. We were disappointed. First off, the balcony was the TINIEST I've ever experienced in all of my 21 prior cruises. It was so shallow you could literally not sit facing the sea, as you had no room for your feet or legs. NCL is also apparently not spending any of its money on staff. I saw our room steward ONE TIME the entire cruise, and my husband never saw him. We upgraded our drink package to the premium, but as others have said, it was torture getting a bar tender to wait on you. They were nice enough, but there simply were not enough of them to handle the crowd at every bar. And, EVERY SINGLE TIME we tried to order a bottle of water, or Starbucks, or fresh squeezed juice, or premium wine/drinks we were told "it's not in your package." We had to correct them EVERY TIME. Then, the patent answer became, "we don't have that at this bar. You have to go to the Atrium Bar." Then, at the Atrium Bar, were told, "you have to go to the bar outside Cagney's," but that bar does not open until 5pm. We had specialty dining 6 nights (all but embarkation day). Cagney's was very good, however the tomahawk steak and the steak and lobster are both additional charges in addition to being a paid restaurant. Le Bistro and Teppanyaki were both acceptable, both in service and food quality. La Cucina was not good at all. Obviously, their wait staff were not the preferred waiters, and the food was cold both times I ate there. We chose La Cucina because on the Dawn, it had THE BEST LASAGNA, but on the Getaway, there is no lasagna option - no lasagna at an Italian restaurant??? Who does that? The room, a spa balcony, was tiny with little storage. The couch was so close to the closet you could not get to the hanging side without stepping on the couch. The spa - hydrotherapy pool with heated loungers is nice in concept, but the jets/motors on the pool/hottub was so loud that people were literally yelling to speak to each other, which made quiet time on the heated loungers nearly impossible. I much prefer other ships which put these in separate rooms. Also, like on deck, people would leave towels to save their loungers for literally hours on end. Once, someone complained and a spa worker removed the towels. Other items: 1. it seemed like there was absolutely NO place on the ship that was quiet. All spaces are public spaces, open to the walkways, etc. All trivia, games, etc are played in the atrium where three decks have people overlooking and yelling, including the casino noises and smoke. 2. everything had an upcharge. Games, areas, dinner shows, etc. 3. you must have a reservation for the shows or stand in a line for a change at a seat - they'll open that line 10 minutes before the show starts. 4. it seemed that every bar/club/room (i.e. Pour House, Ice Bar, etc.) was not open for business, except for a very limited window on certain days, but no explanation of when that would be... We gave NCL one more try after the Dawn, but this sealed the deal. No more NCL for us. There are simply too many other lines with better service. Read Less
Sail Date February 2020
We went mainly because we got a good deal. Free drink package etc. I read all the reviews before we went and a lot of them were not good. However I thought we should give it a try. We will never cruise Norwegian again. The food is subpar, ... Read More
We went mainly because we got a good deal. Free drink package etc. I read all the reviews before we went and a lot of them were not good. However I thought we should give it a try. We will never cruise Norwegian again. The food is subpar, They are terribly understaffed at every bar on the ship and the pool area is not big enough for 150 let alone the 3900 on ship. One of the main dining areas was not even open, the ropes section I never saw anyone use it at all. All it does is take up a ton of room on the ship that could be used for other things. The layout of the ship it’s self it’s confusing and half the time you don’t know which direction to go. The adults only section there is no water at all to get in and there is no music whatsoever it is completely quiet in the most boring place on the ship. The room was great and the room attendant was excellent I thought the entertainment was decent . We have been on carnival Princess Royal Caribbean and now Norwegian and I would take any of them over Norwegian. Once you have been on Royal Caribbean there is absolutely no comparison between the two Royal Caribbean is so much better in every aspect. Read Less
Sail Date February 2020
I chose this cruise based on departure port and date. I really didn't care where it was going. The ship was nothing fancy. In fact, if I didn't know I would have thought it was a refurbished ship. My room balcony was blah... ... Read More
I chose this cruise based on departure port and date. I really didn't care where it was going. The ship was nothing fancy. In fact, if I didn't know I would have thought it was a refurbished ship. My room balcony was blah... brown/beige rug with dirt stains, brown curtains that were ripped, a linoleum bathroom floor with stains ? hair dye. and brown cabinetry.The sofa was so dirty and worn out. I asked for a flat sheet to throw over so I could sit on it. I photographed all. The bathroom counter had a rust stain and the shower with hair in the drain. Great shower pressure and plenty of very hot water. But to top all off the first nite I lay on grit??? I collected it up on paper back book and took a photo to show room steward who got defensive. It appeared to be large coarse salt particles!!! I told him this isn't up for a debate just please change the sheets and get hair out of shower stall. The balcony very small. Only room for two small upright chairs and very small table. Room was never made up to late in afternoon after 2 pm just when I returned to relax a bit. I rarely, if ever, saw the room attendant. No towels animals in which I could care less about except I relied on them for extra towels to use after showering. Gone are the chocolates on your pillow. The entire fleet appeared overworked and grumpy . In fact I witnessed an employee (woman) yell at a passenger! I was shocked. The buffets looked dried out and not attended well. If an item was gone platters not replenished or removed! The two "washy washy" guys at entrance to Garden Buffet sang and played Tamborine much to annoyance of older guests.If this cruise ship cared about hand washing so much then why only two very small sinks at the entrance of buffet for 4 thousands guests???? I observed many strange reactions to some odd practices by this fleet. The restaurants were average not bad not fabulous. The artwork some of the best at sea. The embarkation/debarkation worst of any of my 20 plus cruises. The tender procedure strange, long lines to wait in big theater for two large boats to offload 4 thousand people! The shows were average at best some better than others. Dinner shows with Carole's Kings very nice. With so many cruise choices I would avoid this ship. Ceilings low elevators small and dark painted black and red. Pool area horribly cramped and industrial looking. Pay extra, go to an upcharge designated sunning area without a pool but guaranteed a nice lounge chair for the day. Of note no outside eating venues. Must go inside for piece of cardboard I mean pizza or salad. There was nothing that would bring me back except escaping the cold on a last minute cruise. Read Less
Sail Date February 2020
My father in law booked a cruise for 6 to make it a family vacation. We had a balcony, free at sea package, etc. It was OK. The food was good to average, bars were always full and usually had to wait. Seemed under staffed. A nice tip ... Read More
My father in law booked a cruise for 6 to make it a family vacation. We had a balcony, free at sea package, etc. It was OK. The food was good to average, bars were always full and usually had to wait. Seemed under staffed. A nice tip here and there upped the service levels on future visits. Entertainment was good. The illusionist was great, really got the kids involved. The singers had some highlights, a couple sounded like they were heading to Broadway. The russian lady that did the Stevie Wonder tribute was just unexpected. Not great. I went by to see the bingo costs and was shocked. Never play that. Also went the the "art auction". Surprised to see original Peter Max and Dali. One Max sold for over $12k before I had to leave. Who would have thought people cruise to buy art. Used the dining package at the Steak and mexican. Steak was surprisingly good. The mexican was average but the quantity was over the top for what you could order. Felt bad about what was not eaten. With that said, don't order the max dishes available. The pool area stayed packed and loud. did not stay there much. Some nice places to read but inside. The slots are what everyone says, way leaning to the house. Rooms were OK. First time with a balcony and enjoyed that. In laws balcony door would not latch and kept flying open. Had to get maintenance up to beat on it to lock. A good thing. The last night the seas were crazy for about 4-5 hours. 15-20 ft seas, could not stand up in our room, doors slamming open, etc An upside, They really did due diligence for the corona virus. One agent checked your passport and asked the questions then another person went through every page to make sure no china trips recently. Would I go on this ship again? Maybe in Alaska Read Less
Sail Date February 2020
This was our 7th cruise. We went with 2 other couples. One had been on the Sun six months earlier and loved it. Apparently, it has gone downhill since then. We spent 1 1/2 hours in line waiting to board. Probably the Corona virus ... Read More
This was our 7th cruise. We went with 2 other couples. One had been on the Sun six months earlier and loved it. Apparently, it has gone downhill since then. We spent 1 1/2 hours in line waiting to board. Probably the Corona virus slowed things down because they were checking passports very carefully. Once aboard, we noticed a general lack of attention to detail. One of the couples had written documentation that they had the Free at Sea items, but they didn't show up on their reservation and they spent a long time trying to resolve the problem. The food tasted just o.k. but was only luke warm because service in the dining rooms and specialty restaurants was extremely slow. They were obviously understaffed. It took 3 hours to eat dinner in La Cucina so we missed the entertainment that night. There were a lot of other issues. We got to our cabin and had no deck plans or instructions for using the phone. There was only 1 110 outlet and 2 USB outlets. Not enough these days! The shower was miniscule. At the stop in Cozumel, my husband wasn't feeling well so we stayed in our cabin. He wanted to take a nap. We were on the port side and faced the Norwegian Escape on the other side of the pier. For two hours, they had a DJ on the pier playing EXTREMELY LOUD AND OBNOXIOUS salsa music directly under our balcony. It was awful. I could go on but won't. There were some pros. The ship was clean, the room steward did a good job, we enjoyed the entertainment in the main showroom and in the lounges and disembarkation went smoothly. All in all, we enjoyed ourselves but I am not sure that I would recommend the Norwegian Sun and I don't think I would go on another Norwegian cruise. There are too many other choices out there. Read Less
Sail Date February 2020
I am a BIG NCL fan. I love the service and the friendliness of the crew. I believe Norwegian has the friendliest crew at sea. Same could be said for the hard working men and women on the Dawn, but the Officers are not as friendly as ... Read More
I am a BIG NCL fan. I love the service and the friendliness of the crew. I believe Norwegian has the friendliest crew at sea. Same could be said for the hard working men and women on the Dawn, but the Officers are not as friendly as they are on the Escape #1 and the Getaway coming in at #2 (so take a lesson Dawn officers). To my horror there was no Latin band on board. They had plenty of musical entertainment which had very, very good attendance throughout the cruise, but no Latin on this 2 week cruise. There were terrible dance classes by offered by the staff, but good line dancing classes taught by Jodie the C.D. Jodie was great but her staff was a bit inexperienced. The Production shows were packed, I only attended a few. All and all the cruise was ok for me but the lack of a Latin band was a tough pill to swallow. The Pool area is a joke on this ship the pool is so small for 2300 plus passengers. I found the food to be very good in the main dinning rooms and service was excellent, sometimes we encountered cool food temps in the buffet. I would rate the food from good to very good throughout the 2 weeks on board. I would not like to cruise out of Tampa again unless the cruise is a super giveaway. There is always some type of ridiculous delay at that antiquated port. Last year it was 3 hours to board the Pearl this year it was 2 hours to board the Dawn. Years before this, the same thing. The ship is going to get a 100 million dollar refurbishment. It will become an adult only after the dry dock some time in 2020. Happy cruising to all. Read Less
Sail Date February 2020
We sailed on NCL because of the Harrah's Casino At Sea Program, otherwise we might have picked another cruise line. The balcony room had only one 110v plug, not really enough in this day of cell phones and other electronic ... Read More
We sailed on NCL because of the Harrah's Casino At Sea Program, otherwise we might have picked another cruise line. The balcony room had only one 110v plug, not really enough in this day of cell phones and other electronic devices.Bring an adapter to plug in multiple devices. Food was fine in main restaurants, service was excellent in speciality dining. The smoking lounge, a glass box, next to one of the bars was always filled with hazy smoke and when people exited the smoking box the smoke drifted out with them. Want to smoke, just walk down the hall and you will find the room, the smoke smell is that strong. This ship did not have the kid friendly race cars and water slides of the larger NCL ships so if you want to keep the kids occupied this may not be the ship. Lots of music options at the bars, but a bit too loud for socializing. A piano bar with background music would be a good addition. The ship was very clean and the staff attentive. We booked our own tours in ports via the internet and there were also many trip options just at the end of the pier for last minute planners. Read Less
Sail Date February 2020
We have cruises with Royal Caribbean, but it was 10+ years ago and more recently cruised with Princess. We wanted to try another company because the crowd on the Princess was quite a bit older and even in our mid 30’s felt very young. ... Read More
We have cruises with Royal Caribbean, but it was 10+ years ago and more recently cruised with Princess. We wanted to try another company because the crowd on the Princess was quite a bit older and even in our mid 30’s felt very young. [Embarkation] We got an Uber and what was supposed to be a 7 min trip turned into an hour. It’s a really complicated port and doesn’t run very smooth or fast. Wish I could tell you the best way to get on the boat. Maybe take an Uber to the river walk and walk up to the pier/ boat from there. As we left the ship several people getting on the ship came up that way and we’re having their luggage portered right there. [Food] Not impressed after being on the princess. First bite of food was in one of the dining rooms, savor. Tomato soup was so salty. Hummus was cold and bland, pita bread was just cut into triangles, not toasted or even warmed, lemon meringue tart was super sweet and meringue was crunchy with sugar. Next meal was at noodle bar, Shanghai (got there just before 5:00 when they open and got the first seat. The potstickers were delicious but the noodle soups weren’t good. Wishing we would’ve got the noodles or fried rice. Tropicana room was the main dining we were told closer to the kitchen so supposedly food comes out faster and warmer (not the case). A lot of the time our hot dishes came out luke warm. Favorite foods all cruise were carrot cake with orange glaze, honey cream brûlée, lava cake (last two served the last day). My husband loved the flank steak and had it twice, potato gnocchi with pesto sauce was yummy! The buffet breakfast was the same every day as was lunch. Our favs were the waffles with syrup, bacon, omelets (the onion looked cooked but was raw), sticky buns, and fruit. Most of the potato things on ship (French fries, potato hash, potato skins) were undercooked. Near the back at the vegetarian section were a flat round fried bread that was awesome. Some of the Asian and Indian food were good. We never attended for dinner and after dinner was super limited and boring. We did hear the pasta station was good. [Speciality Dining] We had a package deal with the price of the cruise that gave us 3 free specialty dining. **Book as soon as you board the ship. Several of the speciality restaurants require at least two people to make a reservation. We enjoyed ocean blue and I don’t enjoy seafood, but they had a lot of great options. Fried rice ball, beat salad, yummy bread and mascarpone butter, chocolate cake with caramel corn were all so yummy Read Less
Sail Date February 2020
Other family members chose it for convenance, there were 23 of us, we flew U.K to Miami to join them complete with my wheelchair. Boarding was made easy for me staff were helpful, the cabin which had a walk in shower was a long way ... Read More
Other family members chose it for convenance, there were 23 of us, we flew U.K to Miami to join them complete with my wheelchair. Boarding was made easy for me staff were helpful, the cabin which had a walk in shower was a long way from the lift, the very narrow corridors were stuffed with cases this made using the wheelchair almost impossible, this proved to be a theme for the week when it was not cases it was housekeeping carts, embarrassing and upsetting at times. The dining and stateroom staff were very helpful and kind, the food was great, entertainment was good. We chose the cruise partly as four stops seemed good and chose disabled friendly excursions, however it was made clear to me after I boarded that I could not get of at Belize as tenders are required to get there and they are not disabled friendly, I was not impressed but again the staff and one manager were great. Others in my party did not seem impressed with that stop and one of the kids was bitten by jellyfish. The place I really wanted to visit was cancelled due to a port strike, so only two out of four stops happened. Lots of disabled toilets available, they have press button doors I got out of the chair to go into the toilet my husband pushed the button the door swung back and floored me leaving me bruised and shaken also embarrassed. The children loved it and had fun one child had a birthday and was given a lovely cake and the staff sang happy birthday, they were good with the babies. Given we travelled 4000 miles to get there I would not repeat the experience but it was fun and an adventure and we met great people so no regrets. Read Less
Sail Date February 2020
We wanted a short cruise on a smaller ship to celebrate our 50th anniversary of meeting (not wedding), which happened on Valentine's Day, 1970. The Sun appeared to fit the bill, being much smaller than our previous ship, Harmony of ... Read More
We wanted a short cruise on a smaller ship to celebrate our 50th anniversary of meeting (not wedding), which happened on Valentine's Day, 1970. The Sun appeared to fit the bill, being much smaller than our previous ship, Harmony of the Seas. We were pleased with some things, while others were just -- meh. A breakdown is as follows: Embarkation: A- The Sun was the only ship at Port Canaveral on Feb. 12, Wed. so parking, shuttles, etc., were a piece of cake. They apologized for taking a little longer to process paperwork due to the virus and scrutinized thoroughly our passports. Cabin: C We had an ocean view (deck 7) with a larger window. However, it was smaller than expected and the bathroom was tiny with a very friendly shower curtain. Space was adequate for our belongings for 5 days, but the sofa was hard and "cardboardish". TV was fine, but no network channels, 2 or 3 movie channels, and 3 news channels. The window was behind the bed, which provided lots of light, but to see out, you had to climb on the bed. Throughout the cruise, the room was cold and we weren't able to ease up on the AC. Living in FL, we prefer it to be a little warmer, but this didn't happen. Outside noise was minimal. Cabin Steward: C+ Our beds were always made and bathroom cleaned. However, we asked that he place some sodas in the frig, as we don't drink hard drinks and didn't have a soda package. This never happened after 2 requests,so we gave up. Also, he didn't replace the glasses with clean ones, so we ended up reusing the glasses. We couldn't tell that our cabin had been included in the recent refurbishment, as the mirror was "very old" and screws were coming out of the panel beneath the sink. Ship: C+ We liked the small size,although our forward cabin required us to walk to the aft for meals and entertainment. Elevators were usually uncrowded. Venues were on the small side, often resulting in no seats with people standing. Restaurants were usually smaller requiring a wait and the buffet was too small to accommodate the traffic. One big problem: With over 20 cruises, I've only felt queasy or dizzy a couple of times during storms. However, for the first 3 days, I was a bit on the seasick side with no apparent storms. Finally, I obtained some pills from customer service and asked why the ship seemed to be rocking (and rolling) so much. The crew member said that he had also been a bit sick and had missed a couple of shifts of work. He also didn't think that the ship, being so old, had the stabilizers that newer ones used. Although we didn't care about glitz, water slides, go carts, etc., we were still a little "meh" about it. It was OK. Entertainment: B+ Only went to a couple of shows. The Rock show was good and fun. The magician was really good (A) and funny. Missed the others. The piano guy was also good, but we could only find seats during one evening. Cruise Director: A- From what we saw, he was pretty good. The cake decorating contest was hilarious as his antics were "spot on" for us. Dining: C- Overall, we didn't care for the food. The main dining rooms were OK, but just OK. Our 2 special meals were at Los Lobos and Cagneys and we weren't impressed. I'm a vegetarian (not vegan) and choices were very limited. All the beans in Los Lobos are made with meat, leaving me with chips and salsa. The best thing I had at Cagneys was the creamed corn as the potatoes were so-so. My wife's filet mignon was OK, but not anything to brag about. Were supposed to get an anniversary cake, but it never came. Service: B In general, service aboard the ship was fine, nothing exceptional,but better than adequate. Staff were friendly and usually attentive. Ports: A- Having been to both Costa Maya and Cozumel, we enjoyed both. In Costa Maya, we just walked around all the shops, but had a good time. We'd been on several shore excursions on Cozumel before, so this time did something different - toured the chocolate factory where we made some chocolate wafers and took a quick tour of the Mayan ruins at San Gervasio. We really like these ports and will go back again. Cost: C We paid over $1500 for a 5 night ocean view cabin. Although not excessive, we've gotten better value on RCI, Carnival, and Princess. We've been on several Norwegian ships before, but this wasn't our favorite cruise. It was OK. Read Less
Sail Date February 2020
We sailed with NCL 5 years ago on the larger ships... Epic. We were happy to leave close to home and enjoy a smaller ship with the Sun out of port Canaveral. I just returned today. I’ve read reviews on this site and others for years. ... Read More
We sailed with NCL 5 years ago on the larger ships... Epic. We were happy to leave close to home and enjoy a smaller ship with the Sun out of port Canaveral. I just returned today. I’ve read reviews on this site and others for years. I’ve waited until today to post for the first time. Pros: we enjoyed the food. The traditional dining room was good. The stops and the size of ship were all nice. Cons: the service. We had a few really good experiences with severs and bartenders. However, we had too many poor or bad experiences with bartenders, servers, room stewards and managers. That is why I have decided to post. I previously held NCL in a higher regard in terms of service. (I have sailed with Carnival, Royal Caribbean, Princess and NCL in the past). The automatic gratuity and handing out the drink packages has brought the level of service down to a point where I would hesitate to sail with NCL again. (Not sure RC would be better, but haven’t cruised RC in a few years). To make a long story short. My family would love to go on a cruise where service is a priority next time. Does anyone have a cruise line where service is still exceptional and gratuity means something? We would love to enjoy a trip and show our appreciation $$$ without being arm twisted. We did share this with a “guest relations manager” and although he said he would take care of it... are auto gratuity of $15 pp/pd remained this morning. NCL kept my $150 and lost my business forever. Read Less
Sail Date February 2020
I have a lot to say. Just got off this boat yesterday and overall had a great time. So I'll start off with the beginning. Embarkation - This was so easy. We showed up about a half hour earlier than they asked us to and we were ... Read More
I have a lot to say. Just got off this boat yesterday and overall had a great time. So I'll start off with the beginning. Embarkation - This was so easy. We showed up about a half hour earlier than they asked us to and we were able to get on the ship within an hour of getting onto the port. This included giving our bags away, walking up and filling out the forms, waiting in the maybe 20 minutes line to get our cards and then waiting for our number to be called to get onto the boat. At no point did I feel frustrated by any waiting, and we didn't have any VIP special treatment or anything. This part seemed super organized. Once we got on the boat it was our #1 goal to get the weekly spa package because we have heard those can sell out. I think we might have been the first people to actually sign up because the person near guest services was just standing there waiting for us. That took no time at all. Then we went upstairs to sign up for shows. Once those things were out of the way, we got some drinks at the atrium (drink package) and I was surprised that the regular drink package included a more expensive brand like jameson caskmates and bulleit. Drink package was really a highlight of the trip. I was able to get a glass of johnnie walker gold for $6, and a very solid woodford reserve old fashioned at the tobacco bar that is included in the package. Getting into our room (regular balcony) did take longer than expected. And once we did, we noticed that it wasn't quite clean. For instance the drawers under the couch had enough dust on them that it was very noticeable. Like they haven't been dusted in weeks. There were a few other dusty areas which don't really bother me very much but my gf who is a germaphobe really was turned off by that. Otherwise, we felt that the room itself was nice and roomy. We had a coffee maker, but no coffee, so I'm not sure what the point of that was. We ordered a pot of coffee every morning to drink on the balcony anyway. On that note, the breakfast that they will deliver for free was adequate. Nice fresh fruit plate and some other items like pastries and cinnamon rolls were good enough to get us going. We ordered room service one very late night and it's a flat fee for only $9.99 plus service, so we ordered a ton of stuff. Everything was tasty. The burger was the best. One thing we knew we would love even before we got on this ship was the variety of different bars and places to eat at. We were making a point to visit each one, or as many as possible. This is nice if you like to have a change of scenery and vibe. Each bar seems different from the next. It's not like other cruises where all of the bars have the same drinks or same liquors. The brew house as a TON of beers and the whiskey bar has some very high end whiskeys. Margarita bar has specialty margaritas, etc. I found the service at the unique-type bars to be very quick and friendly. The service at the more typical and high traffic bars was very slow and painful at times. Sometimes just getting a simple whiskey/coke took 15 minutes because there's about 8-10 people ahead of me all ordering some kind of drink that needs a blender or to be shaken, and most of the time there's only 2 bartenders at these bars. It's annoying when you've been tipping someone the whole trip and they know that your typical drinks takes 15 seconds to make, but they'll ignore you in favor of the other handful of people ordering more complex drinks like mudslides, daiquiris, margaritas, etc. I have to mention that I drink a lot and I took advantage of the drink package, and less than a handful of the bartenders remembered me despite me tipping for most of my drinks. Most of them were not smiling and I could feel that they were overworked. They need more staffing at these bars. Me and my gf were assuming that there could have been a few bartenders that got sent home due to having chinese passports (coronavirus scare). That really was the only thing that made sense so that's how we rationalized it. The dining, in my opinion, ranged from very good to excellent. The taste/savor/manhattan meals were usually very good, while the specialty dining (cagneys steakhouse, food republic (sushi), moderno (brazillian), le bistro (french) were all top notch and again, you really felt like you were in a different restaurant instead of just being on one big boat. The service at these places were excellent as well. ALSO the garden buffet was wayyyyy better than either of us expected it to be. We ate at o'sheehans irish bar for 2 meals and they had really good bar food there. Recommend the reuben, nachos and wings. We definitely gained too much weight on this ship. We had a few gripes that I felt could have been avoided with just some better service. For instance, our cabin was never really made well. Every day it was something new. Sometimes the garbage was taken out, sometimes it wasn't. We almost never had the same amount of towels that we asked to be replaced. Toilet paper wasn't refreshed. Just really simple things that should be checked off on every check list and were just annoyances to us. The fact that they charge you $15 per day per person, on top of the daily cash we left for him, made that feel even worse for us. We know we can complain and pay less but we didn't want to ruin this guy's life. We were talking to some other passengers on the cruise and they were saying their service was top notch with people cleaning their rooms twice a day sometimes. So I'm guessing it was just an issue with our guy. The most disappointing aspect of this cruise for us was the entertainment. The show After Midnight is a BORE. I felt really bad for the performers. The tap dancers were great at their craft and there were a few singers who had phenomenal voices. They all seemed like very good actors too in their speaking parts.... But the story is AWFUL. There is literally no story, no humor, no suspense. I sat in the first few rows and about half way through I noticed some people behind me getting up and leaving so I turned around thinking how rude, but then maybe half of the audience was either dozing off or had already left. What a terrible show. I felt like i wasted a piece of my life sitting there. Then there was the billy joel/elton john piano player who played 3 billy joel songs, 2 elton john songs, a bee gee's song and something else I can't remember, and then finished up with the piano man. His choices of songs weren't so bad but he completely butchered most of the songs he played. For instance he played Vienna by billy joel, one of my favorite songs of his. If you know that song, it doesn't have any crazy rock solos but for some reason this dude felt like every song needed to have a 1 minute extended intro and outro with random piano solos intertwined all over the place. Also he is the kind of singer who likes to sing lyrics way after the place where they belong in the song, making it impossible to enjoy, but then he tells us all that we can sing along if we want LOL. There is no way to sing along with that. He was absolutely terrible. His only redeeming quality was the stories he told, which I enjoyed. Also we have to add that the food at the supper club where he played at was also our least favorite meal of the trip. The dueling pianos was hit and miss. The piano players were super talented but they knew a lot less songs and had to pass on a lot more than I'm used to seeing. They were very funny though and seemed to have decent chemistry with each other. The DJ's at the various clubs were really bad at reading the crowds. It was obvious most of the trip that the crowd who was attending the dance parties was very into recent hip hop and pop music but for some reason the DJs liked going on 90 minute REGGAE sets even though barely anyone was feeling it. This is not just my preference. I totally get that you need to play the crowd even if that means playing stuff I don't like, but that wasn't the case here. People kept peeling off with every reggae song that would play and we were all joking that if their goal was to empty out the dance club (skyline bar) early those nights then they accomplished their goals. Then they have this spice h20 adults only area in the back of the ship, which LOOKS like a nice area. But they have a grotto that wasn't working most days and then some other days the water was freezing when it's supposed to be hot tub temp. By the way, the grotto was like baby pool depth, which unsurprisingly meant that adults would bring their kids in there to play and nobody would ever kick the kids out. So this is supposed to be an adults only quiet area (with two very obvious signs as you're walking in stating so), but hey yeah bring the screaming kids lol. Everyone I talked to said they probably should have had changed that area to be non-quiet with some kind of music playing back there. It only seems right as this is the same area that they have the outdoor night parties, so it is already equipped with some very nice speakers/sound system. And most of the time there's people chatting up in the tubs and at the bar smoking or playing dominos. Nobody was treating it as a quiet area. So why not play some music? Weird. The main pool area has music and two hot tubs. So that's where someone like me who is complaining should go, right? Well one of the tubs is adults only but most of the time there were little kids playing in both hot tubs. And the hot tubs are smaller than most other cruise ships I've seen. Can fit maybe 6 regular size people comfortably. 8 had to be squished in. The beverage service around pools/tubs were more or less non existent. We'd see someone walking around every once in a while but making eye contact to get someone's attention seemed impossible. The biggest complaint we have about the main pool area is that the entertainment coordinators don't seem to understand that if the one pool in the back is the "Quiet area" then the other pool should probably have more exciting entertainment. Most of the time the music at the main pool was categorized as "mellow" or sometimes not even any music. And there were only a few silly contests like best legs or biceps or whatever. And if this is where you have the highest amount of people hanging out for drinks then you need to have more bartenders. There are 2 bars for 2 levels of people hanging out and most of the time there were only 2 bartenders at each bar, and no wait service roaming. There were some fun games and shows in the atrium area. And we participated in some of the casino tournaments which ended up being super fun even though we lost. The casinos had a great variety of games and the table minimums were $10 most of the time. We didn't play a lot (3 of 6 days) but there were enough openings where we could get into a dice/black jack or other table game whenever we wanted. We don't play slots but it seemed they had a ton of slot machines. I can't comment whether they were recent or not. The casino hostesses were all very friendly, probably our favorite employees who we met on the ship. Commenting on the ports is tough because of the local issues i'll talk about below. We got off at roatan, belize, and cozumel. We did catamaran snorkling at roatan, which was a real fun time. Then we wanted to do parasailing at belize but it was too windy so they cancelled it. The activities they had at the private island for us were fun though. Very nice beach and great pool with swim up bar. There was a mini-zoo there that was free. There was a ton of activities that we didn't get into. Seemed like a fun time for most people. At cozumel we did a dolphin activity so we didn't spend much time at the port. Although we did go to senior frogs for a quick drink and some nachos which is always a fun time. Getting off of the boat was delayed by HOURS for two of the 4 port days because "local authorities' wanted to make sure that coronavirus wasn't being spread to their countries. I understand, and that's probably not anything norwegian could have done anything about. It was only a minor inconvenience and didn't make us miss much time due to our personal schedules. People who had earlier excursions probably were more annoyed than we were, but not much you can do there. As I mentioned earlier, we got the Spa for the entire week and we used it every day except for one. It was definitely a highlight. The heated stone beds and therapeutic pool was amazing. The big pool is heated like a hot tub and has all sorts of different jets to get your spots. And the steam room was probably the best steam room i've ever been in. We didn't work out at the gym at all but the equipment looked better than what's at the gym we go to lol so either we need to change gyms asap or the ship had some good stuff here. Overall we had a great time because the goal for us at this point was a very relaxing trip. If you're going more for the entertainment, you'd be disappointed. But if you're looking just to chill, overeat, overdrink, hit the ports for excursions, and spa it up, then this is probably a great cruise for you. It's priced well and the food and drinks kept us happy. Read Less
Sail Date February 2020
We chose this cruise because we wanted to try Norwegian for the first time after a few other family members and friends tried and liked it. Exploring the port: We weren't able to really explore the Miami area prior to ... Read More
We chose this cruise because we wanted to try Norwegian for the first time after a few other family members and friends tried and liked it. Exploring the port: We weren't able to really explore the Miami area prior to embarkation/disembarkation. The process of Embarkation and Disembarkation was easy. When disembarking, there was only one gangway available, which made the line to exit the ship super long. But it was very organized and flowed beautifully. Thoughts on the ship: It was absolutely beautiful and massive with plenty of activities and entertainment on board. Jacky & Krystal (our Cruise Directors) were extremely engaged and visible! You could easily walk the Waterfront, or sit in one of the many couches on it and take in stunning views of the ocean. In addition, the sunsets are breathtaking! Ports of Call: During our trip, we encountered a delay to our first port because of a medical emergency (which we completely understood and were totally okay with.) Our second and fourth ports of call either had clearance issues or delayed tenders (although the distance between the port and the ship was less than two miles). At one point, my return trip took about an hour or so. Our first and third ports were extremely enjoyable with no hassle. Service: The service on-board was okay - there were a few folks that were extremely friendly, but some that were not so friendly. At times, we felt that some crew members were slightly irritated. Food/Drinks: We ate in the Garden Cafe a lot during the cruise; however, we also ate in the main dining room as well as some of the specialty dining options. The cafe was okay and had a number of options. At one point, I got tired of . We did notice that at times the food was just warm. We tried both Moderno and O'Sheehans, and absolutely LOVED the food and experience! In addition, we made our way to Food Republic - it was really good; however, I felt that some of the options were lacking and some items were slightly higher than they probably should have been. We did the unlimited beverage package - while it was really good and worth it, I found that at times that the same drinks were made differently and tasted differently. Would we repeat?: After sailing with RCI, and Carnival, we would sail with Norwegian again. I came in with higher expectations that I actually experienced, it could have been better, but it also could have been a lot worse. Read Less
Sail Date February 2020
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