Norwegian Western Caribbean Cruise Reviews

My son purchased this cruise and i was excited to get away for a week and relax…wrong!! After waiting in line to get through the drop off, security and finally boarding the boat, we waited 10 minutes for a packed elevator. Upon entering our small tiny cabin i noticed how dated it was, the two small 30 year old twin sunken in mattresses, the toilet was in a shower stall and would not flush for a ...

We were so excited for our family cruise and our anniversary. It was a first cruise for most of our group. Being with family and seeing some beautiful places was fabulous but the cruise itself was far from what we expected. Boarding the ship at our scheduled time is a joke we are packed in like sardines and everyone is crowded in such a small space. However once on board we found we could not ...

Very poor design!! Not much seating anywhere on the ship, especially in what you would call your hot areas, pool, buffet, lounges, anywhere entertainment would happen. There was an area called the Haven, it was a nice area with a pool and hot tub, nice seating and bar. This area was only for people who wanted to pay an extra charge to enter there (Not cheap). We have been on several cruise ...

We chose this ship since it was new, it was our first experience with NCL, but not to cruising. What a disappointment! First, majority of staff was rude and seemed in a bad mood. Service was terrible, we waited so long for ordering while waiters just walked around aimlessly until we asked them to take our order. The “good” places would be slammed with one bartender during peak hours. Food hall ...

After this cruise I can confidently say that norwegian’s customer service has completely gone downhill. On this cruise, we decided to upgrade to the Haven and had nothing but bad things about any of the staff including our Butler and let alone the paid concierge services . Not to mention the Haven concierge canceled two of our reservations for dinner, and didn’t call until an hour before leaving ...

I was hoping the poor reviews I read about EPIC were not entirely true. I am sad to say that I experienced first-hand how terrible NCL Epic is, and would never ever book again. I wish I listened to the reviews and booked another cruise. Customer service is the worst we've encountered. The staff, specifically the onboard excursion staff are arrogant and rude. We booked a Tulum ruins, cave, ...

I was employed by the Kitano NY for 15 years. So I am well trained in guest interactions, hotel cleanliness standards, hospitality in general as well as being extremely knowledgeable in food and beverage products and service. We brought my three sons on a Christmas cruise. We have never sailed ncl but the dates for the epic worked for us so we decided to give it a try. I am shocked and ...

Just a ridiculously bad cruise in almost every category. I consider this an unfortunate experience and feel embarrassed to have brought my entire family to share in this experience. The one positive is “at least we didn’t get food poisoning.” We have cruised extensively on other cruise lines ranging from Princess, Carnival, Royal Caribbean, Oceania, to Azamara so have some experience with ...

They need to continue to market the beauty of the ship, because that's all they have. The ship entertainment is horrifically bad. By far the worst cruise I've been on. The cruise director and his staff were incredibly terrible. There weren't but a couple of activities per day (that weren't self led) and they were dumb things like cup flipping and popping balloons etc. The professional dancers and ...

What a nightmare! My husband and I children and grandchildren went on this cruise for a festive holiday. Instead, it was one of the worst cruises we’ve ever had. We have cruised extensively on many different lines. I have never written a review before, but felt I needed to let people know let’s start with embarkation. it was very chaotic, poorly run. No one to tell you where to go and get them ...