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Cruise Ratings
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Sail Date: April 2019
I was a bit taken back after booking this cruise to have the Norwegian agent say you may be disappointed after being in the Bliss...a true statement. From embarkation, seemed like one ball drop after another. Met some truly wonderful ... Read More
I was a bit taken back after booking this cruise to have the Norwegian agent say you may be disappointed after being in the Bliss...a true statement. From embarkation, seemed like one ball drop after another. Met some truly wonderful people and staff- and as well some people I wish stayed home. Cabin older (10058-balcony) but clean, smaller. Toilet was small and on five occasions I had to call guest service- wouldn’t flush... someone a few cabins away kept blocking it. Met people who had no a/c in an interior, sewage smell , in their cabins.... one night on my deck an electrical fire broke out causing many to be evacuated to deck 13... we didn’t hear the commotion but heard thru passengers horrible stuff and handling. The smoking section at top of ship was flat out horrible traversing twenty plus steps. Food was good, specialty restaurants good, entertainment and music was so so.... same people same songs...all in all I will sail on Norwegian again but not on the Dawn. Also, I think Norwegian needs to deal with some of the surly staff and the way they handle problems or complaints. You have a wonderful product but Passengers who pay have rights too—help those or reimburse those with uncorrectable problems..instead of babysitting people who are in a large suite who act inappropriately, worry about the folks who work hard and want a wonderful experience Read Less
Sail Date: April 2019
My husband and our two kids decided to take our family vacation on a cruise this year... after much research and obviously not enough reading of reviews, we chose to sail on the Norwegian Breakaway. We prepaid all the service fees and pre ... Read More
My husband and our two kids decided to take our family vacation on a cruise this year... after much research and obviously not enough reading of reviews, we chose to sail on the Norwegian Breakaway. We prepaid all the service fees and pre booked all our excursions so that we could relax and not have to worry.... wrong! We booked with several promotions included in our trip...or do we thought. Our $50 onboard credit was nowhere to be found on our bill so after several trips to the customer service desk, sand two other people beside us having the same issue, we left disappointed!! $50 is not the end of the world but we expected the cruise line to honor their promotions..beware of these promotions. We all had the drink packages....my husband and I the liquor package and the kids had the soda package... what a joke. We could have at least saved the $70 we spent on the kids because they couldn’t get a drink from the bar without us... and well let’s face it... this ship is nothing but bars. Speaking of bars, I hope you like standing in line... the service is atrocious! These employees avoid eye contact at all cost. And you pay a heavy service fee for no service. Even the sit down restaurants leave everything to be desired... cafeteria food at its best and again atrocious service! The excursions were amazing... after we waited in line for 30 minutes at guest services to get our passes that were supposed to be left on the room since we prebooked. The service of our room was touch and go... out room was always cleaned but we had to search the hall for someone to get us toilet paper... there is never anyone available at the housekeeping number and it will tell you to call back.... very frustrating! We preordered water bottles... yes you should do this since only a couple of the bars actually have water bottles... but they are warm... and no need to have them empty the mini bar to store your water like we did because the refrigerator was room temperature. All in all this was the most disappointing family vacation I’ve ever taken... thank the lord the islands and people there were amazing! Read Less
Sail Date: April 2019
Cruised out if new Orleans. Embarkation was easy and quick. Overall, ncl food was pretty good. Better that carnival dream. Ncl Taco shells on Mexican night buffet were perfect... Crunchy at fist bite and then melts in your mouth. ... Read More
Cruised out if new Orleans. Embarkation was easy and quick. Overall, ncl food was pretty good. Better that carnival dream. Ncl Taco shells on Mexican night buffet were perfect... Crunchy at fist bite and then melts in your mouth. Ricotta cheese cake was amazing. There other cakes were a bit dry. Service in dining rooms were slow. On carnival dream, each server addressed us by name and service was speedy. On the breakaway, only the host seating us greeted us by name. Lots of activities available for kids and adults on both ships. I think breakaway ship had more sport activities such as a ropes course, climbing wall and jump pad. The carnival dream had a high energized party atmosphere. Ncl had plenty of activities and lots of choices but was not as energized. Hiwver, the quality of the shows in the theater was significantly of higher quality. Dream shows were tacky. Our primary choice of activity is the thermal spa. Although smaller, we liked the thermal spa set up much better on the carnival dream. The ncl thermal spa was noisy and it was difficult to relax on the heated lounge chairs. Guests put there belongings on the chairs and prevented others from using it. On the dream, we didn't experience that. On the dream, the various features we're in separate rooms and it was much quieter and relaxing. However, the dream spa staff were constantly trying to sell services. The ncl staff did not push at all. If I were to sail out if new Orleans I would choose the carnival dream simply because of the better spa features. However, for better food, more activity choices and higher quality theater shows I would choose ncl breakaway. Read Less
Sail Date: April 2019
We choose this cruise because our friends son’s senior trip. We were all celebrating. This cruise has us wishing we’re were back on the boat. We had so much fun. The boat was very clean. We had a balcony cabin and it was just ... Read More
We choose this cruise because our friends son’s senior trip. We were all celebrating. This cruise has us wishing we’re were back on the boat. We had so much fun. The boat was very clean. We had a balcony cabin and it was just perfect.we went to a little bar early in our trip called Sid Norman’s the Guilty Pleasures was playing 80’s music. This show was amazing and we went back every night they were playing. It was so much fun and the kids on stage are amazing. We left with wanting more. They did a great job it was fantastic. Debra, Grant, Niki and Billy put on an amazing show time after time. I also want to pay kudos to the Japanese restaurant we eat at. The name started with a T. The food and entertainment was really good. The island of Belize also won us over. The white sand beaches. We can’t wait to go back. Read Less
1 Helpful Vote
Sail Date: April 2019
We choose the Epic because our friends were going and we were asked to join them as opposed to our normal Palace Resorts trips in the caribbean or Mexico this year. Never again. The staff was great but the nickel/dime concept of the trip ... Read More
We choose the Epic because our friends were going and we were asked to join them as opposed to our normal Palace Resorts trips in the caribbean or Mexico this year. Never again. The staff was great but the nickel/dime concept of the trip was crazy. Everything from bourbon, shrimp cocktails and the list goes on is upcharged. For them to also advertise an excursion day when we actually only have 2 hours to enjoy the day is wrong. When they did bring us to their exclusive island for an excursion day everything was additional cash payment including canopies, umbrellas, floats, snorkel gear and drinks. So the one day they let us spend the entire day on their island became a cash holdup. Not for me and for the price we paid. The staff and the crew were great but the room was noticeably tiny and so narrow 2 people could not pass by each other which seemed way smaller then the ships I have traveled on with Royal. The food was great also but every time you looked there were added upcharges. We had the unlimited drink package only to find out many types of beverages where not included such as specialty coffees served throughout the ship! A shot of Makers Mark would have costed $18 as there is an upcharge. We learned you have to buy the coffee package also. If you see the Le Circ show you get totally robbed of a specialty dining upgrade and also upcharged us $48 extra to see the show. They stayed up late to think of that ripoff. DONE NCL Read Less
Sail Date: April 2019
We had been on a prior criuse with NCL to Bermuda. This was so much nicer with great staff and wonderful food. The cabin could have been a little bigger because the space between the bed and counter was very narrow. The balcony was big ... Read More
We had been on a prior criuse with NCL to Bermuda. This was so much nicer with great staff and wonderful food. The cabin could have been a little bigger because the space between the bed and counter was very narrow. The balcony was big and had two chairs and a small table. No problem with the shower or toilet area. Really don't understand the people that complained about this. Entertainment was very professional and no problem getting a seat. The food was really good, we did choose the upgraded three dinner package. All the restaurants were top notch. The NCL tour was really good and the tour guide Roseanna was very informative about the history and the countryside. It was better than we expected. The smoking is now confined to a small area which makes for a better experience. The ,transportation to the ship and return was well run. Overall a really nice vacation. Read Less
Sail Date: April 2019
I chose Epic because when I was booking i was going to be a solo traveller (however I ended up with 3 friends joining me ). I had a studio cabin on my own as none of us wanted to share our rooms. The cruise was nothing short of ... Read More
I chose Epic because when I was booking i was going to be a solo traveller (however I ended up with 3 friends joining me ). I had a studio cabin on my own as none of us wanted to share our rooms. The cruise was nothing short of fabulous . I loved every minute of it. My tips are: - the shampoo/conditioner is great for shampooing your hair but not for conditioning your hair - take your own - the hairdryer is fabulous- dont worry about taking one - attend the solo mingle each day in the studio lounge- different people seem to go each day so I met different people most nights - stay in a solo cabin because then you have full access to the studio lounge where others hang out. One girl staying in a balcony was told she couldn’t come in except for the solo gatherings which she was a bit sad about Read Less
2 Helpful Votes
Sail Date: April 2019
This was mine and my husbands first cruise and our honeymoon. We were sold a drink package on a free-drink cruise. The food was horrible. We never had any wait-staff ask if we needed anything or how we were. Everything started with a 30-60 ... Read More
This was mine and my husbands first cruise and our honeymoon. We were sold a drink package on a free-drink cruise. The food was horrible. We never had any wait-staff ask if we needed anything or how we were. Everything started with a 30-60 minute wait in a line. We were only left 1 wash cloth a day in our room. We never made an evening show because dinner would take 2-3 hours. My husband and I are up and out of our room early (5:30-6am) and the upper decks were always a mess - everyday! Beer bottles, wine glasses, plastic glasses, just trash/mess everywhere. We should have had 100 minutes of wifi - never happened and never could catch the IT person on board. One of our excursions we were unable to make due to Norwegian messed something up with the tender boats. Second stop our excursion was cancelled. This cruise was our first and last! So sad that we had looked so forward to our honeymoon cruise! I am so thankful that we are able to have fun anywhere or this could have been much worse. Norwegian really let us down! Horrible everything. Read Less
Sail Date: April 2019
We choose this cruise for it 5 night itinerary because it went to Belize and we were very excited to get out on their famous reef. DISEMBARKATION WAS AN ABSOLUTE DISASTER! Another ship was at the pier, the Norwegian Escape, so our ship ... Read More
We choose this cruise for it 5 night itinerary because it went to Belize and we were very excited to get out on their famous reef. DISEMBARKATION WAS AN ABSOLUTE DISASTER! Another ship was at the pier, the Norwegian Escape, so our ship had to tender ashore. Apparently this had never been done because it took over 3 hours in lines for us to get off the ship. We have cruised at least a dozen times and never experienced anything like this. There was zero communication from the ships officers and NONE OF THEM WOULD EXPLAIN. To top it off, when we finally got ashore, it was too late to go into town and get out on the reef. We had read reviews that the cruise lines snorkeling excursion was more for beginners and we are experienced snorkelers and were planning on a more exciting day trip. We resigned ourself to a nice day at the beach, but it wasn't a nice beach. It was an OVERCROWDED, man-made ugly beach with coarse sand and murky water...... As for the two sea days, there are not sufficient chairs onboard for the passengers, so a day of relaxing in the sun was virtually impossible unless you went down at 8 am and didn't leave your chair unattended. I literally saw 2 men almost come to blows over a chaise lounge by the pool. There was plenty of room on the upper deck for more chairs so why not put more up there so everyone could relax????? The food in the buffet was below average, the food in the restaurants and main dining room however was very good. As far as the open bar, the drinks were mostly good but waiters by the pool were few and inattentive. Entertainment was also lacking. The cruise director was no one to be found. Not fun at all. The only enjoyuable entertainment was the comedian. We enjoyed our snorkel excursion-beach day in Costa Maya. It was the highlight of the trip. Overall, I would think seriously before going on this ship. Choose another. Read Less
Sail Date: April 2019
We booked a NCL cruise because it came highly recommended by past cruisers of NCL, past passengers on the Sun, as well as NCL crew that we are friends with. We love cruises because of the ease of travel as well as a general expectation of ... Read More
We booked a NCL cruise because it came highly recommended by past cruisers of NCL, past passengers on the Sun, as well as NCL crew that we are friends with. We love cruises because of the ease of travel as well as a general expectation of superb service. Unfortunately, we did not find this on our cruise on the Sun. Once we arrived at the terminal we were met by a porter who was extremely rude and said "for $10 I may not lose your bag on the pier" after we had tipped him $5 for 2 bags. We had a hard time getting answers after we booked on what our specialty dining package got us. We only found out that it was just 2 meals once we got to the check in desk and not 5 that our deal was supposed to have. Check in was smooth after our questions were answered. The waiting area for boarding was very hot and there was big containers that looked like they were for water, tea, lemonade, etc but were not filled. Once on board we were sent around the outside of the ship on deck 6 and we were trying to find the easiest way to get to the buffet but we couldn't find any staff that could point us in the right direction after the security staff checking guests onto the ship. Once we wandered around and found the buffet, a lot of the food was out and was not being refilled. This was right around 1pm while everyone was trying to eat. The line was not organized at all which led to confusion and some other passengers getting hostile with one another. We decided to go to a bar to let the craziness at the buffet die down but were only met with more confusion. This trend with the bar staff seemed to continue though out the entire cruise. We had the premium beverage package so we should have had access to basically all liquor on board. The bartenders seemed to have no idea what the Premium package consisted of verses what everyone else on board got. We were denied things that were clearly stated on the list of premium list multiple times. Along with the bar scenario, the idea of all passengers getting open bar ended up being pretty miserable (New Ship's all inclusive model). This led to all of the bars being impossible to get to especially the pool bars. It wasn't until the last day at sea that the crew started putting out more little cart bars to handle the load. We understand that the dining situation on NCL is different than the other cruise lines that we have experienced but the dinning experience we had, overall, was pretty bad. The servers we had in the Seven Seas dining room were all poor (Minus the guy we had the last night, Arjun). On 3 different occasions (1 dinner, 2 breakfasts) we waiting 10+ minutes to be approached by a waiter after being sat. Once being sat, it seemed that we were an annoyance for not having or entire order ready even before speaking to the server. We were told we could only have either the house red or white wine (despite having the beverage package) on 2 different nights. Food was never great in the main dining room. Either not hot or could tell had been under a warmer getting soggy for a while. We ate at Cagney's steakhouse one night. The porterhouse steak I had was actually not as good as the sirloin I had in the main dining room. Steak was ordered medium rare and came medium well/well done. It had already taken a long time to get our food so we didn't bother sending it back. We did, however, have a great experience at Teppanyaki. Food was great. Atmosphere was great and the service was the glimmer of good service we had onboard. Another disappointing experience was the pool and chairs on the pool deck. There was no where near enough chairs to support the amount of people that wanted chairs. People were going out and setting up towels on chairs before 7am and leaving them there all day and never showing up despite the literature saying that you cannot reserve chairs for longer than 30mins. When we asked the crew about this they said "there is nothing that we can do". There ended up being people laying on the ground and sitting against walls due to the lack of chairs. We ended up seeing multiple confrontations between passengers over chairs. The worst experience of the trip was the tendering situation to Harvest Caye. We were in group 7 to tender off the ship and were not about to get off the ship until 12:30p after being anchored since 7a. Once our tender group was called we still had to wait in the stair case on the way down to Deck 3 for 45 mins. Once we were on the island (1:30p) everything was so crazy expensive ($10 for a bottle of beer on the beach from an approved vendor). We were told that the last tender back was at 5:30p so we arrived back to the tender pier at 4:30p to make sure we had plenty of time. We were met with a line that weaved through the entire shopping village area. We ended up waiting a total of 55 minutes to get onto a tender back to the boat. This is absolutely insane and the tender situation definitely ruined our experience in Harvest Caye. Finally, our flights were booked through NCL and our flight down was fine arriving in MIA around 10a. Our flight back however was booked for 5pm out of FLL. With the last time to disembark being 9am, we were left to sit in the waiting area of the airport all day waiting for a flight. Once our flight was assigned, I reached out to NCL to see if we could get our flight moved up to a sooner time but were told that it wasn't possible even though Delta's website showing plenty of availability for the same price on earlier flights. The entire experience with NCL was super disappointing because we had such high hopes for cruising a new cruise line. What is the most disappointing is that the ship (Sun) was in amazing condition. We loved how clean and updated the ship and staterooms (Balcony) were as well. The layout of the ship was very nice as well as the lounges being inviting and fun atmospheres. The Great Outdoors Dining area is an awesome feature where we spent a lot of time. The service on board, however, dwarfed all of these nice amenities. It just seemed that no one in the crew had any idea what was going and that there was mass confusion at all times and in result led to us feeling that we were an afterthought or annoyance to the crew. Read Less
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