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5 Helpful Votes
Sail Date: October 2017
The staff on the Norwegian Star were outstanding. Embarkation was easy and quick. The shows were above and beyond excellent. My only complaint was that kids were allowed in the club at night. There should be a cut off point for them ... Read More
The staff on the Norwegian Star were outstanding. Embarkation was easy and quick. The shows were above and beyond excellent. My only complaint was that kids were allowed in the club at night. There should be a cut off point for them before midnight. There also wasn't that much to do on the out to sea day. Other than that, the Entertainment staff was fabulous. The places we visited were amazing. We enjoyed the Spa. Their staff were knowledgeable, helpful and did a great job. The ship was sparkling clean and whenever something got dirty, it was taken care of right away. We are seasoned cruisers and enjoyed this itinerary very much. Every place we went was spectacular and different. The weather cooperated where it didn't rain. It was a bit chilly but still wonderful. The Adriatic Sea was angry a few nights and we had rough water, but the Captain kept us updated as to the conditions. The Bridge staff were remarkable. Loved the constant updates and history of the places we were going from the Captain and his staff. Read Less
4 Helpful Votes
Sail Date: October 2017
My first ever review We choose this cruise for the itinerary and we were not disappointed with any of the ports that we visited. We have cruised many times with NCL and have always had a very happy experience. So could not believe ... Read More
My first ever review We choose this cruise for the itinerary and we were not disappointed with any of the ports that we visited. We have cruised many times with NCL and have always had a very happy experience. So could not believe the difference on this ship compared with other NCL vessels. Firstly the ship was filled to capacity which made for a very uncomfortable experience The ship looks good, is very clean and well maintained but lacks heart and personality Dining was not a good experience. Buffet resembled a school canteen. Trying to find a table at breakfast took a lot of patience. Food was poorly presented and did not look appetizing. Staff very subdued but they worked very hard keeping tables clear and clean. Every night for dinner the two main restaurants had long lines to book tables and this was then followed by another long wait before you are paged that your table was ready. However, menu choice and food was very good. Entertainment very mediocre and repetitive In the theatre just song and dance every night except one. Bands in the bars and lounges too loud, could not converse with other passengers. Please BEWARE if you need to use the ship,s MEDICAL FACILITIES. Unfortunately I was not well towards the end of the cruise and I attended the Medical Centre, on the last day of the cruise, there I saw the medical officer and was diagnosed with severe bronchitis and laryngitis, he advised me to come into the Medical Centre for tests and treatment. This took approximately 5 to 6 hours. I asked for my bill when I left the Centre and it was not available, at that time, but it would be delivered to my cabin asap. It was eventually left outside my cabin at 11.00pm. The COST for MY TREATMENT was $2800. Without my signature and acceptance this had already been charged to credit card The following morning I went to Centre and enquired whether this was correct and were all the tests and medication necessary for just a viral illness. The Medical Officer assured that it was all correct. However, since returning to the UK, I have seen my own Doctor, who has confirmed that only one of the tests ( for Influnza),was relevant the other tests,medication and treatment were not really necessary. A week's course of antibiotic tablets would have been just a effective, So now I am not only disappointed with the cruise but also very angry that professional staff aboard a cruise vessel would take advantage of an elderly and vulnerable passenger to increase the ships coffers. Will we cruise NCL again????? What do you think!!!! Read Less
Sail Date: October 2017
I choose this cruise for the Solo Advantage and the Itinerary. I had been on the Star on two other cruises, but this ship is due for a complete overhaul, including Customer Service everywhere on the ship. I arrived at the Dock after ... Read More
I choose this cruise for the Solo Advantage and the Itinerary. I had been on the Star on two other cruises, but this ship is due for a complete overhaul, including Customer Service everywhere on the ship. I arrived at the Dock after touring Venice for two days. I was surprised at the "Warehouse Concept" for embarkation. No extras for Latitude Members. When I arrived on Board I went directly to the Versailles for lunch, I think I was the only one in the Restaurant. The waiters did not seem to want anyone guest there. I attended a CC Meet & Greet at the Bier Garten since NCL will not reserve a private room for any group. We had to beg for extra chairs to sit on. The Sail Away out of Venice was wonderful, but I found it difficult to take photos due to people with photo sticks. My upgraded Cabin was a mid-ship Mini-Suite with Balcony on Deck 11. It was below the end of the pool on Level 12. So, I had no sleep the whole trip due to rolling, running, movement of furniture, etc. NCL Front Desk is useless when you complain. Our 25 person CC Group met twice in Versailles for Dinner. CS there made it very difficult to arrange for a large dinner party and service was not up to expectations. Food at the Market Café was just average and I felt like I was in a High School Cafeteria fighting not only for a place in line for food and then for a place to sit and eat. Members of our group meet a couple of times at O'Sheehan's and again, trying to get a waitperson to arrange for a table for 6-8 for almost impossible, and on one occasion the wait staff was difficult to find. The Ports we docked at were all in my bucket list, but there was not enough time allotted. The Athens Customs Dock was like a heard of cattle trying to get to 3 check-in areas. Fights broke out in the Terminal because some MSC Crew Members were trying to get to their ship; there was not a separate queue for Crew. I arranged for Private Tours at all of the Ports except Kotor. This Ship Excursion was terrible because the tour guide was unable to get the radios to work with our headsets. I found out afterward, that all of the tours from the ship that day had the same issue. I went to Excursions to complain. I paid $70 for this tour and received a $9 credit. I do have to wonder if NCL will stay the Cruiseline of Choice for my Solo Travels. Read Less
1 Helpful Vote
Sail Date: October 2017
I was really looking forward to this cruise as I was travelling with three first time cruisers. Overall, the cruise was ok, it was the little things that let it down as follows: No free water or specialty coffee on the UBP; Service ... Read More
I was really looking forward to this cruise as I was travelling with three first time cruisers. Overall, the cruise was ok, it was the little things that let it down as follows: No free water or specialty coffee on the UBP; Service was patchy - some staff were excellent but many were disinterested; Food, particularly in the two main dining rooms, was good but more variety would've been nice; Despite asking repeatedly to share tables in the dining rooms, it never happened so we didn't meet other people through the dining experience; There was insufficient seating space in most bars; Our cabin was under the art gallery and was very noisy - they shifted stuff around until late at night and early in the morning; and I was in credit at the end of the cruise and was refused a refund to my credit card - despite another staff member agreeing to it earlier - and was given cash in US dollars. I am Australian so will lose considerably when exchanging this money. On the plus side: Tepenyaki restaurant was awesome!; Itinerary was great - I enjoyed all the ports even those I had visited previously; Embarkation and disembarkation was relatlively pain free; and The price was right Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise mainly because of Venice and Greece, and we were not disappointed with the ports. We were in Venice 2 days before the cruise so we can explore the city. It was beautiful and romantic. We did a lot of walking, and it ... Read More
I chose this cruise mainly because of Venice and Greece, and we were not disappointed with the ports. We were in Venice 2 days before the cruise so we can explore the city. It was beautiful and romantic. We did a lot of walking, and it was wonderful. Definitely a place to go back to for longer stay. The embarkation was terrible. We got to the cruise terminal at noon, and was told to come back at 3 pm, because the ship has not docked due to the fog. My husband stayed in the terminal and waited, while I went back to to Venice for more exploration. I was back at the cruise terminal at 3, and there were lots of people. Finally, at about 5:30 something started to happened, and it was a mess. People were cutting in lines, lying about loosing their embarkation number, I was surprise no fights broke out! They would not accept Latitude members for priority registration. It was not good, many angry cruisers, myself included. The ship was average. Our cabin was fine, but the location was horrible. It is next to the crew members only entrance/exit. There were lots of foot traffic from the crew and the noise, it was bad, all hours of the day and night. The food at the Market Cafe was average. We can tell it has gone down and selection was limited. The seating was bad, the tables and chairs were too close to each other, so if you want to get to the window seat, you have to ask the person in the first seat to scoop in or they have to get up. I had some unhappy looks from those cruisers. The dining room was fine, the selection was average. Cagney's Steakhouse was not as good as our last cruise-March 2017. Le Bistro was good. La Cucina Italian Restaurant was okay, the pizza didn't have much flavor. We didn't purchase any shore excursion from NCL. The entertainment was good. We enjoyed the Legends Live and Tenors of Rock. They were entertaining. The activities were a bit costly. It seems there are more activities that cost extra money then before. I remembered there were more fun "to do" then boring thing like Chinese herbs, foot arches, how to look younger...etc The crew is always friendly and helpful. The port of calls were good, except Kotor, since we started late, so we got there late with only 2 hours of day light, not much to see and do. Corfu, we did the HOHO bus to tour the island and walked around the old town. The old town is across the parking from the Old Fortress, which was an interesting place to walk around. Santorini, BEAUTIFUL!! Take the boat to Oia from Fira, takes 20 mins they have a bus that takes you back to the town of Fira. Then I would suggest taking the cable car back down to the dock. We made the mistake of walking down, thinking it would be easy...well you are walking down with tons of donkey donks along the way. The donkeys has been peeping and pooping all day long, and it smells, really bad. Spend the money on the cable car, it's well worth it. Wished someone had told us that! Mykonos, another beautiful city. Walked around myself. Dubrovnik, Cool old town to walk around. We met 2 other cruisers and shared a tour of the Old Town and the surrounding area for a lot less than what the cruise line charged, and made new friends along the way. The disembarkation was smooth, waited for our color to be called and out we went. Stored our luggages at a place under the People Mover, 5 Euro per bag. We walked around Venice some more, had a wonderful lunch at a cafe next to the Grand Canal. Wonderful finish to our 25th anniversary trip. Read Less
2 Helpful Votes
Sail Date: October 2017
My husband and I took a Mediterranean cruise on the Norwegian Star for our Honeymoon. Overall we had a great time (except for the first day which was horrific). We had a free drink package and three specialty dining packages which made the ... Read More
My husband and I took a Mediterranean cruise on the Norwegian Star for our Honeymoon. Overall we had a great time (except for the first day which was horrific). We had a free drink package and three specialty dining packages which made the experience much better. It probably wouldn't have been worth it otherwise. I didn't have a bad meal the whole time on the ship. Lucky we were advised to book our dinner reservations ahead of time - many nights we saw long lines of parties waiting for tables. While I liked the "free-style" dining format, the fact that you had to plan ahead in order to actually get a table without waiting kind of defeats the purpose of the whole free-style idea. Also, I noticed the service in the specialty dining rooms was far superior. The servers in the main dining hall didn't treat you like you were in an actual restaurant, and were not at all attentive. We had to keep flagging down our waiter who never brought our beverages. What really impressed me about this cruise was the entertainment. They had excellent musicians in each area of the ship performing every night, as well as fantastic shows in the Stardust Theater. The ports were all breathtakingly beautiful. The excursions were just ok. Two of the tour guides were pretty terrible (difficult to understand, not interested in answering questions). In general getting off the ship was a major pain... a lot of waiting around in an auditorium for them to call your excursion group number, long lines, etc. ... which brings me to my biggest complaint about the whole cruise. EMBARKATION was a NIGHTMARE!!! Due to extremely dense fog, the ship was at least 6 hours late arriving in the port. Unfortunately we never got any information about this, and we arrived at the ship at noon. The staff advised us not to leave and to stay in a waiting area where there weren't enough seats for everyone, extremely limited food options, and very few bathroom stalls (which of course long lines and no TP in some stalls). I have no idea why they told us to wait in that horrible space for an entire day - not only were we cheated out of a full day on the ship, but we lost a day when we could have been enjoying Venice. What was also upsetting was that the staff were not giving us any updates. They kept making the same robotic announcement that boarding would start approximately 4:30, but after that time came and went we never heard a thing. They finally started checking in and boarding after 6. Everyone was given a number which indicated when you could start boarding. It took them a full hour to get through 1-3, and we were 14. At this point I was ready to kill someone. What I don't understand is why they couldn't have checked everyone in during the six hours we were around in that ghastly waiting area. The whole experience was very upsetting and none of the staff bothered to apologize for the inconvenience or the time we lost on what we paid for that vacation. I get that the fog was out of everyone's control, but that still doesn't excuse the asinine way that it was handled. Read Less
1 Helpful Vote
Sail Date: October 2017
This was my wife and my 9th cruise with N.C.L.so we are well aware of the standard of service we come to expect, and again on this occasion, they stepped up to the mark. Embarcation in Venice was a breeze by adopting a numbering system so ... Read More
This was my wife and my 9th cruise with N.C.L.so we are well aware of the standard of service we come to expect, and again on this occasion, they stepped up to the mark. Embarcation in Venice was a breeze by adopting a numbering system so there was no free for all queue to get onboard to the 1st available bar. Food standard was the usual top quality. Absolutely no complaints there. The evening entertainment at the main stardust theatre was excellent on the nights that we attended. Legends, that consisted of 4 singers were particularly good. Everything from the 4 seasons to the rat pack and lots of audience participation. Very entertaining show, and they were very approachable around the ship on their time off for a chat. The shore excursions were absolutely fantastic. We went on an excursion in all 5 ports. We've got to the stage in life where we prefer to be driven around to their timetable rather than risk public transport and constant clock watching. Our only gripe of the whole cruise was we felt all the ships resident musicians were situated in the wrong places. Dave the piano man would've been better suited in the Atrium, the melodic trio better suited in the entertainment lounges. This seemed obvious to all because by far and away the most popular entertainment of the whole cruise was the karaoke in the 5 o'clock somewhere bar.. All said and done a very enjoyable cruise with very attentive staff as usual. Keep up the good work N.C.L. we'll see you again soon. Read Less
2 Helpful Votes
Sail Date: October 2017
Love the freestyle cruising, I can be my casual or dressed up self whenever I want to and I don't have to worry about getting stuck dining with people I don't know. Embarkation was delayed a few hours due to foggy conditions earlier during ... Read More
Love the freestyle cruising, I can be my casual or dressed up self whenever I want to and I don't have to worry about getting stuck dining with people I don't know. Embarkation was delayed a few hours due to foggy conditions earlier during the day and text communication was not as clear but port staff made up for it by keeping us hydrated and they dealt nicely and patiently with the impatient passengers. Disembarkation went faster and smoother than I expected (reviews that I read were bad). Our cabin was always clean, enough options when it comes to dining - you can go to the same dining room and not exhaust the menu. Entertainment as always is of professional caliber. Did not have much time at first port due to the delay in embarkation but it was okay - appreciate the Captain's effort to not skip it. - and the main attraction is just across the port anyway so we still got to see what we wanted to see. Shore excursions were priced reasonably. Best port I would say is Dubrovnik. All the staff and crew did their best to make up for the delay and gave excellent service as always. Read Less
1 Helpful Vote
Sail Date: October 2017
We are not new to cruising (I’ve done 6, and my wife over 20 cruises), but this one ranks as the poorest yet. The day of embarkation was a chaotic nightmare. We tried to get on the boat at 12 noon, but the Star was stuck in fog in ... Read More
We are not new to cruising (I’ve done 6, and my wife over 20 cruises), but this one ranks as the poorest yet. The day of embarkation was a chaotic nightmare. We tried to get on the boat at 12 noon, but the Star was stuck in fog in the ocean somewhere. These things happen, of course. But the way Norwegian handled the situation was terrible. Total lack of communication or concern for passenger comfort. We were told to go into Venice and come back at 3pm, which we did. By then, the ship had docked, but it was another 2 hours until embarkation commenced. It took us a further 2 hours to then get on the ship. So, for four hours we were either stood or sat on cold concrete floors. If Norwegian had given regular updates and if they'd appeared to be the least bit organized, that would have helped, but it was all very poorly handled and got the vacation off to a bad start. It wasn't until the next day that the Captain acknowledged the delay, and apologized. However, I don't think it was too much to expect some kind of recompense, even if it was just $50 on-board credit. Norwegian must have saved a lot of money by not having people on the ship for 7 hours, not eating and not drinking (getting value from their paid for drinks packages). However, we were determined to make the most of our vacation. That evening we went to O’Sheehan’s(?) Irish bar. The food here was was so bad, it was almost funny. Nacho’s, for example, consisted of a few chips and…… well, that was about it. So, we then decided to go to the Aqua restaurant to find some “real food”. That was better, but the place had no atmosphere, and was very plain to look at. We later discovered that there’s another main dining room which better resembled the “glamour” you expect on a cruise ship. Much nicer. We really liked the Mojito bar. Great staff, who we built a rapport with. It’s a small bar, but recommended. Overall, we just felt the ship was plain and uninspiring. The main buffet restaurant resembled a works canteen, both in decoration and food quality. The food was ok, but didn’t compare well with any other cruise ship we’ve been on. Functional, rather than good. Our overall impression was that Norwegian is strongly trying to encourage guests to pay the extra for the specialty restaurants, by only offering mediocre “free” food. Thankfully, we had three of these specialty restaurants included in our package, although we experienced the full range of quality with the three. Le Bistro was superb. Great waiter and great food. We loved it. Next we went to the American steak house. It was fair, but with a waiter with little personality it felt less of an event. We were somewhat surprised to see the restaurant manager have a full-blown row with one of the chefs, something to do with someone’s food being overcooked. VERY unprofessional (although a little entertaining). Finally, we went to the Italian restaurant, which was an absolute farce. We sat at our table 8pm. At 8:20pm I reminded our waiter that nobody had asked us if we’d like drinks. He moaned and huffed, but took our order (and insisted he took our food order at the same time). By 8:35pm, still no drinks, and we saw what turned out to be our appetizers just sat on a shelf for over 5 minutes getting cold (cold, soggy calamari isn’t recommended). So we spoke with the restaurant host about it. He quickly changed our waiter and from then on we had good service (although the food itself was average). I even put in a complaint on the ships feedback form – but as expected, we received no response or acknowledgement. Talking of the specialty restaurants, be very careful when booking them. We visited the booking desk, and it felt like we were a real inconvenience to the lady there. She was rushing, and as it transpired, managed to book us into three different restaurants on the same evening. Our appetites are not THAT big. The problem was, that by the time we realized the error a couple of days later, other restaurants were fully booked unless we wanted to eat at 6pm – we had little choice but to accept this timeslot. Norwegian is all about nickel & diming you. I mentioned the need to pay to go to the specialty restaurants to get better than average food, but also, they charged over $6 for a bottle of water. Last year, our drinks package with Celebrity included bottled water. Over the course of a week that adds up to quite a bill – and of course they don’t let you bring your own water on board. The various ports of call were all enjoyable. Kotor, Dubrovnik & Santorini in particular. Very good. Cruising (even 15 years ago) used to be an exciting experience, with interesting food, things you wouldn’t normally eat every day at home. I realize cruise lines are in a very competitive market, and every penny counts, but Norwegian seem to have taken it to an extreme. Gone are the days of the standard lobster or fillet mignon on the menu (at least once during the cruise), or the other non-standard things that make dining fun. Much of Norwegian’s food was below par and dull. This cruise has severely dented our enthusiasm for cruising. We certainly had fun, but that was despite Norwegian’s efforts. If you’ve done this cruise and thought it was good/great, I strongly suggest you try a different cruise line next time. It will be so much better. This was our first and definitely last cruise with Norwegian. Read Less
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