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Sail Date: November 2017
This was my first cruise on NCL and I booked it for the solo cabin that I was fortunate to find. The price was right as was the sailing date. I flew over from Denver on Norwegian Air as many other passengers did. ( Norwegian Air is not ... Read More
This was my first cruise on NCL and I booked it for the solo cabin that I was fortunate to find. The price was right as was the sailing date. I flew over from Denver on Norwegian Air as many other passengers did. ( Norwegian Air is not related to Norwegian Cruise Line). Service is virtually non-existentant on Norw. Air - bring your own blanket and pillow. But the airplanes are brand new 787's. And the airfare is great for one way travel. Check in for the cruise in Barcelona was quick and orderly. I ended up in an inside cabin even though I had booked a solo cabin. Even the inside cabins are very small, about 110 sq. ft. OK for a single person occupancy - no chair, coffee table or settee. However the cabin was very quiet. The ship is enormous and from the exterior is for lack of a better word, ugly. It appears that two different architects designed the ship - one from the rear and the other from the front. Looks like someone placed an egg crate at the very front of the ship. The decor is gloomy with lots of faux dark wood paneling throughout. The Garden Cafe is Walmart retro - egg shell white throughout with matching white plastic chairs and chrome Christmas tree lighting. At least there are windows in the cafe whereas all other public decks are inside. So much for the negatives! The solo traveler program is absolutely first class. Every evening the solo's meet for cocktails, karaoke, or games. After the social hour it was off to dinner with our host and then to the theater for a show. So you got to meet many fellow solo's and many friendships developed. I can't say enough about the solo program. Food on the ship exceeded my expectations. With so many passengers there is an unending variety to choose from. Dinner in the MDR varied from so so to excellent. The service, however, takes place at a snails pace - two hours minimum for dinner. In the Garden Cafe service is exceptional with tables cleaned and bused immediately. If you go up for a second cup of coffee, your table will be cleaned before you get back. And there are always crew to assist. All venues with music suffer from extreme sound- bring your earplugs. The smaller rooms for the bands are simply too small so the sound becomes deafening as it does at the pool area. On the other hand deck 18 forward is a quiet area with lots of deck lounges so you can escape the constant din on deck. All in all, this cruise was wonderful. Good weather and the crew more than makes up for the shortcomings of this backward ship. Never been on a cruise ship where the food is in the front and the entertainment is aft. Read Less
1 Helpful Vote
Sail Date: November 2017
Chose for itinerary and value. They say you either like or dislike the ship, we disliked. Embark was long, slow and no priority for Platinum guests. Because one in our party had a cane we were taken to other side for disabled line which ... Read More
Chose for itinerary and value. They say you either like or dislike the ship, we disliked. Embark was long, slow and no priority for Platinum guests. Because one in our party had a cane we were taken to other side for disabled line which took forever, only one agent. Disembark a nightmare, we were told by Lattitude staff we could get off anytime so we started at 7 and got off at noon. Misinformation everywhere. Missed flight had to pay out of pocket, insurance says its NCL problem. If you could fine a seat in a bar good luck and if there-s a waiter even better. Understaffed and over crowded, with a casino and smokers that runs almost entire length of ship with clubs and restaurants entry at same. Specialty restaurants continue to be very good. Entertainment very good, if you want to line up for hours. Room steward a gem. Service overall, rushed and in public areas almost non existent. Bottom line bigger ships a nightmare for us. Have already cancelled spring cruise and rebooked our fall cruise as well. Sorry NCL we have to go back to Celebrity. Read Less
Sail Date: November 2017
We like the transAtlantic cruises as they are relaxing and affordable. We chose the Epic because it is a bigger ship to make for a more stable crossing. The staff is great especially Yuting Gao from the guest service as she helped us out ... Read More
We like the transAtlantic cruises as they are relaxing and affordable. We chose the Epic because it is a bigger ship to make for a more stable crossing. The staff is great especially Yuting Gao from the guest service as she helped us out with issues with our luggage caused by the airline. There was a lots of activities but we could not participate with most of them as they were taking place in the Atrium and there was nowhere to sit. Most indoors bars and restaurants are located between the 5th and 7th floors. The 6th floor has a very big casino where anyone can smoke, causing the smoke smell to be shared with the 5th and the 7th floors. There is even a cigar bar causing more cigarettes/cigar odours. So I would highly recommend this ship for smokers as for us (non-smokers) the Epic is out of question! Read Less
Sail Date: November 2017
Fourth time on the Epic. We enjoyed re-connecting with other repeat cruisers and with some familiar NCL staff. We particularly noticed an improvement in food and beverage on this trip throughout all venues. We have never been ... Read More
Fourth time on the Epic. We enjoyed re-connecting with other repeat cruisers and with some familiar NCL staff. We particularly noticed an improvement in food and beverage on this trip throughout all venues. We have never been disappointed, but there was a noticeable distinction throughout this trip. The NCL smiles: Hussein at the pool bar, Alvin and Lee in Taste, our steward Christian and many others. Entertainment....superb! Very professional, from the production of Priscilla, Queen of the Desert to players and crooners throughout the ship. Disembarkation in Port Canaveral was difficult for everyone due to issues in customs; the guests and the staff. The crew did a great job of accommodating the delayed and frustrated guests. Announcements were made to alert everyone of the delays and invite them to the Garden Cafe for another meal. This was a lesson to us: do not make plans to fly on disembarkation day. Read Less
Sail Date: November 2017
I chose The Epic as this was my first cruise as a solo and I knew this was a ship that may cater for my needs. I was not disappointed as the Solo organiser was excellent and I met lots of lovely people. I couldn't get a studio cabin but ... Read More
I chose The Epic as this was my first cruise as a solo and I knew this was a ship that may cater for my needs. I was not disappointed as the Solo organiser was excellent and I met lots of lovely people. I couldn't get a studio cabin but had an inside which was more than satisfactory. The NCL staff on this ship were helpful and cheerful. However 3 days before the end of the cruise they ran out of tea bags as they were not expecting so many Brits! A complaint resulted in chocolate covered strawberries and a bottle of wine (would have preferred a cup of tea!) I investigated booking another cruise and was asked did I want to pay in dollars or pounds. The staff explained that booking in pounds meant I had to take the all inclusive price(drinks and tips) but if I paid in dollars or through a U.S. travel agent I could just book the cruise.For me it was a saving of £700 on the next one.So if you don't drink alcohol this information might be useful. Read Less
Sail Date: November 2017
EMBARKATION / DISEMBARKATION Embarkation in Barcelona was fine, disembarkation in port canerval was not, it was a crazy, took two and a half hours and that was easy walk off! Not a good way to end the cruise. SHIP. Quite an ugly ... Read More
EMBARKATION / DISEMBARKATION Embarkation in Barcelona was fine, disembarkation in port canerval was not, it was a crazy, took two and a half hours and that was easy walk off! Not a good way to end the cruise. SHIP. Quite an ugly ship from the outside but beautiful inside. I thought the layout was good, nicely decorated and spacious. Be warned there is no middle lifts so if you have trouble walking, don’t get a cabin in the middle of the ship! We never had a problem finding a sunbed. The pool area was fine, quite spaced out compared to some cruise lines. One thing that continually annoys me though is when people seem to spend their entire cruise glued to the buffet and play cards and games in there when people are trying to find a seat to eat their meal, NCL should stop this. It’s so annoying. CABINS Most bizarre really. Much prefer the normal square cabins with a normal bathroom. Had a balcony cabin and easiest the smallest we ever had. Lots of storage but very narrow so limited as to what they can hold. Bed comfy but too short. Big sofa but no coffee table so sat on the bed instead. Nice to have a coffee/tea maker in cabin. Won’t go on about the bathroom situation, just to say it’s weird and hope they never let that designer near a ship again! Was reasonably clean, although not near the standard of other cruise lines I’ve been on. FOOD excellent. Never had a bad meal. Buffet, the Chinese, dining room, O’sheehans, Cagneys all good. I do question why they did not do the BBQ at lunch around the pool area, I loved that on my previous NCL cruise, ENTERTAINMENT. Very good. Priscilla was by far the best show I have seen at sea and Burn the Floor was good. The comedian was good, as was the singer, Nicola Ward. Really enjoyed the rock band, Siglo, very talented bunch and it was so good to have a different type of band on board unlike the usual classical, piano stuff ! Also loved the Howl of the Moon. Two complaints 1) is that there is a movie channel on the tv but there Is no listing so if you fancied a quiet evening watching a film, you don’t know what’s on. And why do they not play movies on the screen in Spice in the evening, would be a much better use of space 2) you have to reserve your shows, so ends up not really being freestyle as you have to book so far in advance. STAFF. Excellent as always. PORTS. Only the two on this crossing. Loved Malaga, was so surprised at the city, really enoyed it. Really loved the Azores too although a rainy day but still saw the stunning scenery. I do question why there were only two ports as they could easily had another as we went sooooo slow! Read Less
Sail Date: November 2017
This was planned before Hurricane Irma and the loss of st thomas made a gigantic mess for immigration which both our government and ncl made no seen attempt to repair. I chose this for my first transatlantic and it might be my last. A ... Read More
This was planned before Hurricane Irma and the loss of st thomas made a gigantic mess for immigration which both our government and ncl made no seen attempt to repair. I chose this for my first transatlantic and it might be my last. A combination of being on these for almost 40 years and 20 during the last 4 with different lines I thought I could do no wrong I trusted NCL and they put me right under adult splash which meant little running feet above head until all hours of the night just for a start. The ship is a one off french creation and backwards just like their aviation creations, weird with lots of wasted space and no direct lighting where that is needed to dress in the inside cabins. I went to book onboard to find they had dropped a great benefit; double points when you book 9 months ahead so added to the overcooked food, too much salt, times when there was no teabags or cups at the buffet. The cabin was almost all bathroom with the sink almost unusable and splashes on all our writing papers. steward locked the refrigerator 15 hours too early and the management tried to make us pay tips twice. The seats in bliss are engineered to get you right in your funny bone and the taste restaurant had the hardest seats found anywhere so after an hour I head to leave. activities were almost enough to keep all busy with extra costs in great abundance. I immediately asked for a wheelchair to get off the ship and the dammed ramps are almost more the a plus 6 foot tall guy to handle, indeed I pulled muscles in my right arm which will take months to repair. Read Less
Sail Date: November 2017
We took this cruise as we had done the trans Atlantic in 2014 on same vessel. This time it felt like a mosh pit in the buffet. Lots of rude fellow passengers. Screw freestyle cruising, thongs and pubic hair don't belong in the buffet line. ... Read More
We took this cruise as we had done the trans Atlantic in 2014 on same vessel. This time it felt like a mosh pit in the buffet. Lots of rude fellow passengers. Screw freestyle cruising, thongs and pubic hair don't belong in the buffet line. Preferred main dining room. After being served way late after requesting gluten free meals on special order it was just easier to just try and pic menu items that were listed as GF. When we tried to special order the dining managers just said to pick other menu items instead of putting in a real special order the night before. We sailed as latitude rewards platinum for first time and other than quick boarding did not feel special. Never got the sparkling wine delivered though requested 3 times from Cruise Next. (if out, say it instead of insisting it would be delivered) No concierge as listed by cruise next welcome brochure. Guest service desk denied platinum was eligible. Disembarking was a cluster you know what. I realized late only idiots wait until announced to easy walk off as it seemed most passengers jumped the gun and lined up anyway. We didn't get priority disembarking as promised to platinum as no info was given out. When we reached gangway we saw a door with barrier that must have been for priority disembarkation from the stardust theater area. But this was a better cruise than January HK to Sydney of this year on same vessel. Port of Barcelona should of been scrubbed due to demonstrations and transportation strike but they had already changed the VI port for France. My main complaint that this had a lot of sick people on it coughing and sneezing. Yes, I boarded healthy and caught a cold and stayed abed two days with fever so as not to infect others. Most did not segregate themselves when sick. Entertainment was a lot of rehash of previous cruises. Ok for first time cruisers, I guess. Read Less
Sail Date: November 2017
Barcelona to Pt Canaveral. We chose this for the price ... we got free gratuities ... 4 specialty dinners and A MINI SUITE for 13 days for $899. per person. Spectacular! Except the boat is awful. We've have taken 23 NCL cruises and made ... Read More
Barcelona to Pt Canaveral. We chose this for the price ... we got free gratuities ... 4 specialty dinners and A MINI SUITE for 13 days for $899. per person. Spectacular! Except the boat is awful. We've have taken 23 NCL cruises and made the mistake of booking The Epic a second time. It won't happen again. They put the Casino on the 6th floor in the middle of this ship. One of the main dining rooms is directly below the casino. There's no ceiling on the dining room so you can look into the dining room from the casino above ... and, THE CASINO PERMITS CIGAR AND CIGARETTE SMOKING so the smoke easily finds it's way into everything. The problem of smoke on this ship will affect you and there's nothing you can do about it. If you'd like to go to one of the free performance shows, you must make a reservation! The problem you'll find is that many passengers book tickets to everything but never show up! They built the ship's exhaust system to empty onto the 7th floor walking track. If you want to walk, don't breathe because you will be inhaling the kitchen exhaust and the Casino smoke. Incidentally, on the opposite side of the ship, on Deck 7, there isn't an exhaust problem but it is the designated smoking area! The ship's designer didn't get the memo about smoking. Line-ups at dinner in the main dining rooms are awful. Like these people have never been schooled on how to move people. One good, experienced restaurant manager could resolve this problem quickly. Leaving the ship on the last day was a disaster. We are "first-off" because of our NCL frequent flyer status. It took almost 3 hours to make it to the street from the boat and they have no special consideration for handicapped folks in walkers and wheel chairs -- a huge disservice to people who need some special care. Even for a repeat of the $899 price, we would never, ever go back to the Epic. Read Less
Sail Date: November 2017
The repositioning cruise in early November had mostly adult couples over 40, and they were a friendly, fun loving, active group. Mid-day dance lessons and trivia contests in the Atrium were well attended. The fitness facility was very busy ... Read More
The repositioning cruise in early November had mostly adult couples over 40, and they were a friendly, fun loving, active group. Mid-day dance lessons and trivia contests in the Atrium were well attended. The fitness facility was very busy most daylight hours on sea days. Except for NCL morning fitness classes (typically $20 and quite good), the Spa staff forbids any form of collective work-outs in the fitness center and (as far as I know) on any other part of the ship. If you have any inclination to group up for zumba, line dances, or similar physical activity requiring a space or fitness studio; be sure to specifically arrange with NCL in advance. NCL still allows smoking in the Casino on Deck 6, at the rear outdoor theatre, and on half the pool deck. Note that several restaurants are located near or in the Casino. These polluted areas certainly diminish the enjoyment of non-smokers, but avoiding them can be managed by planning your onboard walking routes. We were able to eat light and healthy at most (but not all) meals. Read Less
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