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83 Norwegian (NCL) Tampa Cruise Reviews

From the moment we started embarking things we not correct. My husband and I had priority boarding and when we arrived we were sent to three different lanes, before the sent us to the correct person Once we could understand, but three was ... Read More
From the moment we started embarking things we not correct. My husband and I had priority boarding and when we arrived we were sent to three different lanes, before the sent us to the correct person Once we could understand, but three was a little disorganized. Then we we arrived on ship at 11 am we had lunch, which was wonderful, but it was after 4:00 pm before we were able to go to our stateroom. After we able to get into our stateroom we gave our reservations for our dinners to our Butler, that was a problem also. They did not have any reservations for the week. This was strightened out after day. which we felt it could be taken care of sooner. We had to call and asks for our room to be restocked (toilet paper, refridgerator,) when he cleaned the room everyday., our toilet didn't work, ,and then this morning there was hair in my husband's breakfast. When we complained to our Butler he and the Concierge just acted like they did not care. We had spoken with other travelers and they were also having issues. The food was excellent and the Cruise director was great. I am really sad to say, but my husband and I will not Cruise NCL again. When we arrived in Tampa the disembarkment was just as disorganized as the embarkment.. Read Less
Sail Date November 2015
We are frequent cruisers on NCL when we arrived at the terminal I asked a grounds person where we needed to stand she answered in a very nasty tone it states that on your ticket! I said ok where she said right there it says your a silver ... Read More
We are frequent cruisers on NCL when we arrived at the terminal I asked a grounds person where we needed to stand she answered in a very nasty tone it states that on your ticket! I said ok where she said right there it says your a silver Latitude member so you stand in the blue line...silver member blue line I guess I should have known that! Two hours later we finally got up to the desk to check in- Got onboard went directly up to the pool area where normally there is a band playing and waiters running all over offering you buckets of beer or drink of the day in their souvenir cup normally a nice frozen drink or a mixed fruity drink but to our surprise no waiters no drinks in souvenir cups. We looked for a waiter for about 1 hour and finally my husband had to go to the bar and get drinks, this went on all week long!!! Drinks are in small tiny little plastic cups mostly filled with ice, no more cherries no more fruit just a drink in a plastic ugly cup! We were on with a Casino package which is you are allowed "House" drinks in the Casino for free we went into the casino and again no waiters and no Service bar lines out the door, my husband asked for a Mojito and he got laughed at and was told that was not a "House" drink when he asked what a "House" drink was he was told Vodka, whiskey, Beer and wine not sue what's in a Mojito but I think the mints leaves aren't that expensive. Now onto the plumbing issue ...can you say no flushing allowed on this trip. The toilets were backing up or not flushing at all! The smell was pretty obnoxious and we ended up having to come into Tampa 24 hours early...which meant they had to close all shops and the Casino on the ship ...which meant the last evening we had a choice, dinner and bed because we weren't allowed off ship until the next morning and I refused to pay for one more drink when we were suppose to have the drink package in the Casino which was a complete joke!!!!! We were not apologized to for the inconveniences and they made very light of it. People were not happy they were complaining all week about the Horrible Service on this ship and if you went to the front desk you were told to take it up with Corporate when w e got home which I have. Let's see what comes out of it...my guess nothing! The only positive to this cruise was our room steward just a pure joy to deal with a very hard working man who's only goal was to please you...We were celebrating our 24th anniversary and I have to say it really was a terrible trip! Read Less
Sail Date November 2015
The bathroom was so small that I ended up with various bruises from getting "bumped". I welcomed going to the public bathrooms on the ship, so I could have room to sit on the toilet without sitting sideways. The casino was ... Read More
The bathroom was so small that I ended up with various bruises from getting "bumped". I welcomed going to the public bathrooms on the ship, so I could have room to sit on the toilet without sitting sideways. The casino was the worst paying casino I visited in my 45 years of cruising. The drinks were too expensive and the wine was filled to only 1/3 of the glass. We were not able to bring any bottles of wine on board, as Royal Caribbean allows you to bring on two bottles. The food was not good. Too much Indian spice in the food. We never got any shrimp cocktail, or lobster tail. The card room did not have enough tables to play cards. You were not able to get a free deck of cards to play with. If you did not return the cards to the pursor's office, they charged you $35.00 a deck. You can bet that, i the future, I will be traveling with Royal Caribbean or Holland American. Read Less
Sail Date November 2015
Background: This was my 10th cruise and 5th (and probably final) with Norwegian. I traveled with my husband, eighth cruise for him. We are 51 and 47 y/o. We live about an hour from Tampa in a beach community called Indian Shores so we ... Read More
Background: This was my 10th cruise and 5th (and probably final) with Norwegian. I traveled with my husband, eighth cruise for him. We are 51 and 47 y/o. We live about an hour from Tampa in a beach community called Indian Shores so we have the opportunity to cruise often. We are Silver level with Norwegian but the last two cruises (September on Sky) were both very bad in terms of service. Embarkation: Long lines and disorganization. We were disappointed that NCL reps were openly allowing non Latitudes members in line in front of us in the Latitudes priority check-in line. At our level there aren't that many perks and to have this blatantly ignored is disturbing. Disembark was also ridiculous - took nearly an hour and we were "easy walk off" - there was nothing easy about it. We got rude poor service at 5 o'clock somewhere bar where bartender told everyone who would listen how he can't wait till his contract is over and dislikes people that have the beverage package and don't tip. We got rude slow service at the Topsiders pool bar and WARM beer every day; likewise at the Biergarten. At this bar you have to stand in line and aren't allowed to be waited on at the bar ... they will ignore you completely. We were never greeted or smiled at by a bartender at any bar for the whole week. The drinks were also inconsistent - watery, too thick, slushy, never know what you'll get from bar to bar or bartender to bartender. I had read similar reviews and didn't believe them but now I know first-hand. Norwegian has serious problem going on with their bar service. On day one everything we asked for was coming "tomorrow" ...including limes for margaritas and coronas and lots of different types of beers. I paid full price for the first day so why do I have to wait until tomorrow for anything? I waited months to enjoy this cruise! Aside from rude slow service and warm beer, the Biergarten is nothing but a smoke-fest. At O'Sheehans the supposed 24/7 pub and eatery we were told on three different occasions that we could not order food because the kitchen was closed or "changing over" and we had to wait 30 minutes. So much for freestyle dining and 24/7 ... even the printed freestyle daily lists it as 24/7 for both food and drinks, but this was not the case. I was even sitting at the bar one night and witnessed "last call" at around 1:00 a.m. .... what does 24/7 mean to Norwegian? The small pros were not enough to make up for the overall apathy and rudeness. We ate at Cagney's one night and had great food and service. We ate at Ginza twice and it was also excellent. There were two good sail-away barbecues poolside one with paella with mussels and shrimp and another with ribs and sausage and corn. The buffet was just Ok - the salad bar was really lacking. Our cabin steward did a good job. I used the walking track and found that walkers have to go through the sundeck area to yield to joggers. While doing this passengers who are strolling on the sundeck are in the way of the walkers - its not a good set up. The best thing about this cruise was that there were 4 port days where we could get off the ship and get good service and cold beer! Oh, and coming home! Bon Voyage Norwegian. Read Less
Sail Date November 2015
1. Embarkation - could not be any worse. Checked in online couple of weeks in advance. Totally useless, spent 2 hours in the long line before getting on ship. 2. Food - awful. Even in the so called specialty restaurants. Visited ... Read More
1. Embarkation - could not be any worse. Checked in online couple of weeks in advance. Totally useless, spent 2 hours in the long line before getting on ship. 2. Food - awful. Even in the so called specialty restaurants. Visited Cagney's steakhouse, cover charge $30 per person + 18% automatic gratuity. Apparently, chef has no idea how to cook stakes. Seriously! 3. Activities - OK. Usual staff, nothing to write home about. 4. Thermal suite- amazing! Paid $119 per person (includes gratuity). Very relaxing, great service.. I would have spent the entire cruise in there, if not for my wife.. 5. Entertainment - top notch. Cruise director is fun to deal with, great evening shows. 6. Stateroom - very nice, exactly as i expected. Stuart was very friendly and helpful. 7. Excursions - extremely overpriced, I made my reservations directly with local tour providers. 8. Disembarkation - to my surprise was even worse than embarkation. Cruise director called it "Easy Off" night before.. He must have been joking. Double line from one end of the ship to another. 9. It was my first cruise (first with NCL) but most likely last. Read Less
Sail Date October 2015
We were supposed to leave Tampa Monday afternoon however there were mechanical failures so the ship didn't leave until early Tuesday morning. They also had two unannounced inspections by Coast Guard and another safety inspection. Very ... Read More
We were supposed to leave Tampa Monday afternoon however there were mechanical failures so the ship didn't leave until early Tuesday morning. They also had two unannounced inspections by Coast Guard and another safety inspection. Very understaffed! Food was very limited and poor quality. When we asked we were told that the previous cruise skipped the Miami port which had the additional crew, food and supplies needed for our cruise (result of mechanical failure). Just about everything was closed by 10pm every day. Getting a drink was impossible due to limited alcohol supply and the lines. The first day everything had tequila or nothing and over 1 hour waits! Activities were a joke unless you were under 18. We did an excursion to Mia Key Honduras but came right back because we were attacked by ants. I was covered in bites. I'm still not feeling well. There were other issues but this will go on forever if I keep going. No refunds, sorry, future cruise credit, etc. Bottom line we will NEVER cruise Norwegian again! Read Less
Sail Date October 2015
Arrived in Tampa to aboard 12:30 P.M. and found long check in lines. Finally boarded ship and our stateroom was ready so we dropped our carry- on bags and proceeded to cafeteria for lunch then to the bar for drink, or so I thought! So many ... Read More
Arrived in Tampa to aboard 12:30 P.M. and found long check in lines. Finally boarded ship and our stateroom was ready so we dropped our carry- on bags and proceeded to cafeteria for lunch then to the bar for drink, or so I thought! So many people waiting at bar crowding and breaking in line.all That day we realized we were on the boat for recovering alcoholics because you couldn't get a drink! Bartenders would look at you and totally ignore you! We had the ultimate beverage package and had to prepay the 18% gratuity in advance according to Norwegian Cruise Line. Later realized if you could get a drink and add an additional tip you stood a better chance next time in line. Spinnaker Lounge had the only cold beer on ship! Drinks were very inconsistent! Since when does a mango meltdown have bloody Mary mix in it? It doesn't!!!!! Apparently there are some bartenders on the Norwegian Star that think so and when questioned why he simply said it was suppose to be in that drink!!!!! Maybe that was his way to reduce the number of drinks to make, because you would certainly not want that drink, much less another! There were not enough bars opened with enough staff to accommodate the passengers! I would also like to mention that we didn't leave port until sometime around 2:00 A.M. not at 4:00 P.M. as scheduled due to mechanical problems that evidently started on the previous cruise. Guess what?? I had to pay taxes since still at port!!!!!! Food was below average, menu at complimentary restaurants had very little change from day to day. They would change out one soup, and the chef's signature dish and that's about it! Went to dinner wearing shorts and collared shirt with sandals and was refused to be seated due to our attire! We had been served no less than 3 other times with no problem at same restaurant. My complaining brought out the Maitre-D, explained the situation and he said we couldn't be served in our attire and escorted us to the Aqua restaurant as dressed. Dress code clearly posted outside the restaurant said shorts acceptable!!!!! So much for the Free Style dining!!! Two nights later our friends paid an up charge to eat at Cagney's steakhouse, since there were no above average food other than hamburgers and french fries at the topside grill, we dressed according to code and were permitted in. Upon being seated there was numerous guest with Tee shirts and shorts in the restaurant which was not dress code but nothing said to those guests! I guess all Norwegian wanted was the extra money! Went to several locations and listened to different bands and shows and was entertained. We saw the comedian in the Stardust Theater and got a work out trying to stay in our seats because every seat there was tilted downward as to pour you out of your seat! We chose to disembark by way of easy walk off at 8:00 A.M. but was still in the half mile long line that wasn't moving! We finally got off the boat so we could stand in line more to make it to customs. I guess everybody had the same game plan, get off this nightmare of a Cruise ship!!!! My feet will never, ever step on to the Norwegian Star AGAIN!!!!!!!!!!! This was not my first cruise but was our friends first cruise and I persuaded them to use Norwegian because the great experience we had in July on board the Norwegian Getaway! Anyone that reads this and is thinking of going on a cruise, do yourself a favor, save your time, money, and sanity and don't cruise on the Norwegian Star!!!! Worst Cruise Ever!!! Read Less
Sail Date October 2015
Where do I start??? Poor Staff, Poor Food, Poor Service!!! Getting on the ship was way easier than getting off. The port staff was way friendlier than the ship staff. We finally got on after a lengthy process and we were ... Read More
Where do I start??? Poor Staff, Poor Food, Poor Service!!! Getting on the ship was way easier than getting off. The port staff was way friendlier than the ship staff. We finally got on after a lengthy process and we were starving. After dropping our carry on luggage to our room, we headed to the Market Cafe to grab lunch, only to miss it by minutes. We asked one of the staff members about lunch and he looked at us like "Oh well"not my problem. There was bread and fruit left out, he could have offered. Nothing! So we had to wait until dinner, 2 more hours. He could have said there is a place called Oh Sheehans, grab lunch there. Nothing! So we stood in line in the Market Cafe line, CAFETERIA FOOD!! Awful food! We went to the bar in the cafeteria and the bar tender was sooo RUDE!!! It was not good. Btw we were still at port. We left 11 hours late. Didn't get to watch the ship sail out. Always a fun experience. We finally left at 3:00 am. While we waited for ship to leave, we went to another bar upstairs from the pool to get a drink, and that guy was just as rude. If they got the drink wrong, and you tell them to fix it, they made you feel like you were putting them out. For $10.00-15.00 a drink I want the right drink. Day 2 At Sea: The ship was rocking hard due leaving so late so they had to pick up the speed. Plus they had issues with I believe the propeller. Just never felt stable. I got sea sick entire cruise. I've been on 6 others and this was first time ever getting sick. We went to dinner and again the drinks were made wrong. Grandma asked for VODKA Martini and twice brought her GIN Martini. They would roll their eyes like we were bothering them. So rude. Aqua dining room was not nice inside. Very bland. Versailles Dining room alot classier. Bar tender in Spinnaker lounge, rude to my aunt because they suggested a drink and my aunt didn't care for it, bar tender took it back and gave her something else. We always hated asking for a drink for fear of being treated like we were imposing. Grandma and Aunt purchased beverage packet, worth $500.00. They did not get their moneys worth. Day 3: Costa Maya Go to the Beach, $20.00 includes chair, umbrella, unlimited drinks, lunch, and FREE WIFI. Awesome deal!!! Beach was better than ship and the food was better too! Day 4: Honduras: watch the cab guys, they will get you, we spent $53.00 for 3 ppl round trip. Wager them down alot more. Otherwise we stayed at West End Beach (Banamarama Bar) beach was gorgeous!!! Driver was nice! Day 5: Cozumel Xcaret is the place to go, ask for Emilio for your guide! He was awesome! Left the group just to help my grandmother. He got an A+!! If you can, avoid the cruise, fly to Cancun and stay a week and go to all the Xcaret. You won't be in a time schedule unlike the cruise. We didn't have enough time. Spent $104.00 to do only one thing: ( Last day in ship. I never found half the places I was looking for. Versailles Dining room, never got our breakfast or dinner right. Food wasn't good. So sad that you spend alot of money for cafeteria tasting food all over. GO Royal Caribbean!! Staff, food, service is amazing!!!! You don't want to go home. In Norwegian, I couldn't wait to go home. Hated it! Read Less
Sail Date October 2015
Perhaps I had my expectations set too high being it was our first cruise. Check-in at Tampa was a joke. Once we navigated the line and got to the counter (around 90 minutes), "Computer Problems" created issues for us (another ... Read More
Perhaps I had my expectations set too high being it was our first cruise. Check-in at Tampa was a joke. Once we navigated the line and got to the counter (around 90 minutes), "Computer Problems" created issues for us (another 30-45 minutes), but the check-in agent next to us was able to check in 2 couples and 2 other families in the time it took to check us (party of 2) in. When finally boarding the ship, when my card was first scanned, my photo was a picture of the keyboard from the check-in counter. So we had to go to guest services and wait in another line to get a new photo taken. We then went to our stateroom, only to find our card keys didn't work....back to guest services and stood in line again. 20 minutes later, new cards were issued. Back to the stateroom.....keys do not work again. Back to guest services. This time we by-passed the line, upsetting several, but at this point, we didn't care. Had a member of guest services go to the room with us, bypassing the elevator and taking the stairs. She verified the keys didn't work and notified security who had to reprogram the lock. After security finished, I went to put things in the safe......the handle was broken, prompting me to notify security in the hallway who came back and said she had to get parts to fix it, which she did in a timely manner. The spa was having embarkation specials so my wife and I decided to have a couples massage for $249.....or so we thought. Ended up being charged over $400. Went back later to management to have it fixed. After management eye roll, she fixed the bill. Ended up costing us $300 after the 18% gratuity was added. Supposed to leave Tampa at 4:00 pm, but due to mechanical issues, didn't leave until 3:00 am. Rough seas and going fast to make up time didn't sit too well with my wife as she was seasick the entire day at sea. I went to guest services to ask for a recommendation for motion sickness medication. She seemed put out that I even asked, but she did give me some tablets that helped relieve the seasickness. Due to the mechanical delays in leaving Tampa and being so far behind schedule, the Captain switched itineraries between Costa Maya and Roatan. Wasn't a big deal and the excursions we booked were changed without any issues. Getting off the boat in Costa Maya was a joke. I don't know what the delay was, but it took a long time to clear the ship by the Mexico authorities. Lines winding down the stairs from deck 11 to deck 4, not to mention the amount of people waiting at the elevators. Once we finally go off the ship and into Costa Maya, my wife stopped to get a massage on the beach and said it was greater....and cheaper than on the boat. Rest of the journey was ok, except when it came to getting a drink at any of the bars. Always a line. I finally started asking for two drinks at a time. We thought the food was fine, especially at the specialty restaurants we dine at. Most service was pretty good. We went to 1 show and it was ok at best. We were supposed to dock in Tampa at 8:00 am on Sunday the 25th, but as of 10:30 pm Saturday we were 25 miles from Tampa. We were docked by 4:00 am. Apparently there was a shortage of customs officials. Disembarkation started, and again...a long line to get off the ship. They didn't call by "colors" and it seemed like a free for all to get off the boat. We sat waiting for our time to be called at 9:10, but it never happened. We decided to get in line to get off at 9:30. After all is said and done, we finally got on our shuttle to the hotel at noon. Everyone we spoke with that has been on cruises before, said this was not typical and to not base our experience on this boat and encouraged us to try another cruise line. Doubt we will ever go on a cruise again. Read Less
Sail Date October 2015
CRUISE CRITIC FOR NORWEGIAN SUN April 5-12 Departed and Returned to Tampa. Visited Roatan, Belize City, Costa Maya, and Cozumel. Total of 7 nights on board. This was our first cruise on Norwegian, but far from our first cruise. I ... Read More
CRUISE CRITIC FOR NORWEGIAN SUN April 5-12 Departed and Returned to Tampa. Visited Roatan, Belize City, Costa Maya, and Cozumel. Total of 7 nights on board. This was our first cruise on Norwegian, but far from our first cruise. I have been on Carnival, Celebrity, Royal Caribbean, MSC, and Holland America for a total of something like 14 total cruises with 5 of them last year alone. I say that to show that I did have something to compare it to. We booked this for the opportunity of being on a Norwegian Cruise and the price was good given it gave the drink packages with an ocean view. There were 3 of us, my wife, our 17 year old granddaughter, and myself on the cruise and it was the 4th for the granddaughter so this includes her input. The arrival at the port and unloading luggage was without question the best we have seen at any of the Florida ports, and we have now sailed from all of them. Check-in was as good as it could get with little delay and a great bunch of people doing the coordination out front. Those doing the actual check-in were informative, friendly, and efficient. We embarked within 10 minutes of stepping inside the terminal which was pretty amazing. After boarding we went to the 4 Seasons dining room for a sit down lunch after the drive from South Georgia. A good lunch though I can’t tell you what I ordered as my head was still back on the pier given how quick they were in getting us aboard. We were able to go to our stateroom as soon as lunch was done and found the smallest stateroom we have ever had. We soon learned that evening that it would be much smaller when the cabin attendant pulled out the sofa bed for the granddaughter. Not only was the cabin very small so was the head (sorry, on a ship the bathroom is the head to an old sailor). The room did however have lots of storage for things in addition to plenty of hanging space. We always (except for MSC) have enjoyed the food on cruise ships. Not just the quality but that it is usually an opportunity to try something we don’t have at home. We ate in one of the dining rooms every evening and found the selections to be lacking as well as the quality. I had a Sirloin steak the first night that was a bit tough and greasy so hoped for better the next night when I got the Ribeye. Unfortunately it was even tougher and almost half of it was unchewable or was fat. I did try most of the appetizers and most were good with a couple of them getting close to outstanding. The last night we had the Beef Stroganoff and if you like that dish, stay away from this one! If you never have had it, please don’t judge this wonderful dish by what ever it is they served under that name on the Sun. I have never seen it served with sweet peppers before but it was probably as bad as it could get even without adding them. I ate beef stroganoff in the US Navy for many years and it was always much better than this mess will ever be. So if you haven’t figured it out yet, the food was awful, the selection was awful, and for the most part the service was lacking. When we cruise we look forward to the food and this cruise line could learn a great deal from Carnival! We ate in both dining rooms, the buffet, and Las Palmas and it was simply not that good. As a fellow passenger said ‘Maybe they do that intentionally so you will purchase dinner at one of the specialty restaurants!’. They may have a point! We encountered what other prior cruisers had said about the sewer smells in several locations around the ship. Both in the stateroom areas and outside the gym area had the stench on more than one occasion. Most of the ship seemed in good condition, but the longer we were aboard the more evidence of wear and tear became evident. Backed up public toilets were present in several locations on the ship over the week and more than one of them just plain smelled. The casino is very small but adequate. They serve a very nice sandwich buffet at around noon on sea days and 11PM each evening in the casino. It is a nice touch as it saves you walking a long way and taking an elevator to get a snack. The casino seemed to pay very well until about the 4th night and then they reset the machines and got as tight as you will ever see them. Our cabin attendant, Domino, didn’t even clean the cabin one day, also failed to replace the used towels two days during both the morning visit and afternoon time. One day as my granddaughter and I were getting ready to go over to Costa Maya we stopped in long enough to grab a camera and a hat and he was very upset that we walked in. Don’t know what he was doing wrong at the time, but it was reminiscent of raising kids! He was without question the worst cabin attendant we have ever had. The bartenders in the Atrium and in Las Palmas are great and if you take a few minutes to talk with them you will enjoy it and probably be laughing before long. The drinks (we had the Ultimate Beverage Package) were pretty good from every venue. Most of the staff were friendly and helpful, but some left our expectations lacking. I actually felt sorry for those who worked in the buffet. In the mornings when you are standing in line to get waffles you are right in front of the door that all the people who come out to do their jobs in the eating area have to come through. They were only doing their jobs but a lot of passengers got upset when they came through. The buffet was like a maze and had a lot choke points to get through. If you go to the far aft eating area outside the two buffet lines are easier to get though and has most everything the others do. The area on the port side just aft of the pool deck also serves breakfast and is easy access. The Granddaughter had her I Phone stolen while in the teen area and reported it. They did give us a ‘police report’ of the theft before we left the ship but when I asked a security person about checking the video tape to see if we could discover who stole her $400 phone he said ‘we don’t have many cameras on the ship’. After that as I walked around I looked for security cameras and he was right! We took the excursion to Tulum while in Cozumel and wish we hadn’t. We had been there twice before, but wanted the granddaughter to see it. It made for a long, long day with little time at the ruins. The boat from Cozumel to Playa Del Carmen truly is the slow boat you always hear about. The Cozumel channel is pretty rough, but I’m not sure going slow was a benefit. Then it is an 8-10 minute walk from the pier to the bus. The tour guide we had must have been the rabbit for the Mexican speed walking Olympic team as it was full speed and she had to stop 4 times to let the people catch up. We stopped halfway there at a large shop filled with trinkets and carvings. I knew it was not a place to buy things when they showed someone a Mayan Calendar they were asking $125 for there, but sold at Tulum for $35. If I hadn’t been there a couple of times before I would have been happy with the tour, but those tour guides who I had went with before didn’t stand in one place in the center of the site inside the wall and explained things we were seeing as we turned counter-clockwise. This was done in the sun for the most part and many of us finally walked away. Some of the information I heard being provided did not correlate with what I had heard before on both of the previous two occasions. We were there for less than two hours and then it was a bus direct back to Playa Del Carmen and a speed walk (again) to the pier. There just isn’t enough time to truly enjoy and explore the ruins at Tulum when doing it from the cruise ship. We did not receive a final bill before leaving the ship which is normal but didn’t realize it as I thought my wife had it and she thought I had it. I called NCL and asked them for one to be e-mailed to me which they did within a few minutes. There was a $21+ charge on there from the mini-bar which we did not nor do we ever use. Maybe that is what Domino was doing? Just kidding, but now I need to call them again, but don’t suspect it will be corrected. Our granddaughter was on her 4th cruise and her previous ones were aboard Carnival. The teen club on Carnival is 15-17 but on NCL it was 13-17 and that was a pretty big age difference to keep the older ones interested. She did make friends with some of the other older kids and had fun with them. They didn’t spend much time in Entourage, especially after having her phone stolen and some instances of kids stealing money from other kids. It just didn’t seem to have the same level of crew attention that Carnival provides. Debarkation was as disorganized as usual. They don’t tell you when to leave you just go down and grab the luggage tags for the time frame you want the night before. It seemed like no one paid any attention to them as we were suppose to get off in the second non-self carry group, but by the time our color of tag was called we were 25 minutes late. When we got there the line for passport control/customs was as long as I have seen on 4,000 passenger ships. If you get out there and it is the same for you, get a porter to help and that will expedite your trip to the front. But if you do, don’t forget to tip them well as they save you a lot of time. We discovered that we had left something in our cabin once we got off the ship and one of the NCL ladies went back aboard to check for it but the cabin attendant said nothing was left behind which we know isn’t true. Our granddaughter said one of the other girls she became friends with had her sunglasses go missing in her stateroom. A couple of other people had things missing so I’m not sure there isn’t a bigger problem on board, but our loss was only a hammock and a small carving we bought in Roatan. I wish I could say it was a wonderful cruise and a great experience in total but I can’t. That would make me feel much better given the amount of money we spent for the 7 day cruise! There were some bright spots but not enough to bring us back to NCL! The freestyle concept is good in some ways but having the same waiter every night has its benefits. We do the dine anytime on Carnival and get the best of both. The one group that played in the Atrium each evening was pretty good but there were a couple of songs they should have skipped. Their lead singer was a very attractive young lady but just couldn’t pull off ‘Play that funky music white boy’! This will be the first/last/only NCL cruise we ever take. Cabin size, lack of quality in food, sewer smells, and apparent indifference by cabin attendants did not create an experience we would want to duplicate. And while it seems minor in the sum total of things I saw something I have never seen on other cruise ships. On numerous occasions I heard crew members speaking to each other in their native language. I heard a lot of this happening in bars and restaurants which I don’t think is appropriate. I understand a bit of Tagalog and I didn’t hear anything inappropriate except a comment about a passenger whose conduct was bad enough he probably had it coming. I suspect many of the issues we had with Norwegian are limited to the Sun but it was enough that I have no intention of spending our travel dollars on NCL to discover if that is true. We know what we like and this trip didn’t reach the bar. And it wasn’t the fact it is a small ship as we like them. They do have a lot of venues on there which I believe only detracts from the size of the staterooms. Read Less
Sail Date April 2015
Where do I begin. I have sailed on every cruise line except Holland America and Princess, but this was my first Norwegian cruise. I selected it because it fit the timeframe we had, was within budget, (we thought!), and it was one that I ... Read More
Where do I begin. I have sailed on every cruise line except Holland America and Princess, but this was my first Norwegian cruise. I selected it because it fit the timeframe we had, was within budget, (we thought!), and it was one that I have never sailed with before. I'm retired from the military, and thanks to smart financial planning and investments, and while owning my own company, I am free to travel at my leisure. So, I'm a easy-going guy and try not to let little things disrupt my attitude. My fiance´and I decided to take our 4 boys on a cruise for Spring Break, so I booked the cruise in early January. Because of the number of people, we booked 3 cabins. This led to the fact that when I tried to log in to their website, to view excursion options, I could only see one cabin. I called the 'help' line and was informed that for each cabin I had to create a separate log in and password. So, that meant 3 log ins for 3 cabins. Trying to book dining reservations and excursions was a nightmare. I had to have three tabs open, all of them NCL.com, and toggle back and forth to make sure all three cabins could get the same times as the others. Then, there was the dining. You could not book a table for more than 5 people at a time at the "specialty" restaurants, so I called again. They said that we had to split the reservations up into 2 groups. So, what happens? They can't give both groups the same times at two of the restaurants. The representative assures me that it is ok, and that when I get aboard, they will work it out. WRONG! One restaurant could only accommodate us per our reservations, so we ate apart. The other one had to rearrange half of the dining area to accommodate us. With the website itself, it was hit or miss as to whether I could access certain pages, especially the excursions. You are supposed to be able to click on the port and see only the excursions for that port, but more than half the time, I would click on a port and it would log me out and send me back to the home page. Now, multiply that by 3!!! Time to throw a curveball at Norwegian. My 20 year old son decides he doesn't want to go, so now I have to call NCL again, and rearrange the entire reservation. I cannot say whether they were frustrated for certain or not, but I can say that they were certainly confused. It was as if I was discussing quantum physics to a second grader. I explain that, since you technically have to have one adult per cabin, we will now only need 2 cabins, one for 3 boys, and one for 2 adults. And in this one cabin for 3, I need 3 beds. They said, no problem. Each cabin would have a pull-out sofa. We get to, and on, the ship with no problems. I have to give them a credit card to charge expenses to. I had paid for everything in advance, and we had a $250 ship credit per cabin, so I wasn't too worried. What I had failed to purchase was beverage packages. Neither my fiance´or I drink a lot, especially with our children present, and our kids drink water for the most part. As we are waiting to disembark, we adults decide to have a couple of drinks while the kids are exploring the ship. Well, as soon as I saw the price of these 8oz. drinks, I decide a beverage package was not a bad idea. I see a station that is selling beverage packages, so I go over and talk to the guy. The Teen Soda package online was $49, now it is $79, AND doesn't include water! I passed on those, and told the guy that I wanted a Adult package...no problem. Instead of the $249 online price, it is now $487. I get one package and just order for the two of us on it. Three days into the cruise and a phone call from the front desk. It seems that their crew person made a mistake in not telling me that I had to buy a beverage package for EVERYONE in my party or not at all!!! So, they revoke my package. So much for Freestyle cruising! We go to the cabin that the boys are staying in, and when they tried to pull the sofa-bed out...no bed! I go to the front desk and explain the problem, they assured me that it pulled out, and that they would send someone down to show us how. The person arrives, and guess what? No bed! I went back to the desk and was kindly told that the ship was full, and that there was nothing that they could do. I said that I booked, and paid for a cabin with three beds. Finally, they said it would be taken care of. Later, we go back to their cabin, and housekeeping has brought a piece of 1 inch thick egg crate foam to "make the sofa more comfortable". I continued to complain and was finally told that they would bring a roll-away bed down. The desk manager called later to say that the boys had refused the bed. When asked if this was true, they said no one ever asked them if they wanted one. Meals were a joke. It was always the very same thing every day, breakfast, lunch, and dinner. Hopefully, you found one thing that you liked, because that was what you were having for the duration of the cruise. Our experience with the specialty restaurants was just about as bad. We went to Moderno, (Brazilian), one night, and our server comes over and points to a serving bar and explains that the salad and appetizers are there, then proceeds to remove the wine glasses as if he anticipated that no one want wine, (which we did). I ask him if we could order a cocktail, and he just points to the salad bar and walks away. Now, I have lived in Brazil, and I know what the food is supposed to be like. But, I also am aware that theses places are only imitations of the authentic ones. My fiance´and I ordered a authentic Brazilian Caipirinha, (finally), and this was the worst Caipirinha I had ever had. These drinks are very simple to make. I make them myself! But, they could not get it right, or even close. The meat was overcooked and tough, or over-spiced. I don't mean spicy as in hot, I mean loads of garlic, rosemary, salt. You couldn't taste the meat. I will give credit to the Italian restaurant, La Cucina. The service was great, the food was excellent, the meal was timed so that your entree didn't arrive while you were still eating your salad, etc. There are many other little things that I could pick apart, but why would I need to? I can overlook the little things, but let's be reasonable. And, to top it all off, my credit card was charged almost $700, in addition to the $500 ship credit. I had one bad experience with Carnival in the past. It was my first Carnival cruise, and before all of their problems at sea. The room I saw online when I booked, and the one I got, for my 2 sons and myself, was nothing close. But, they made it right, free of charge. Because of that one incident, Carnival had always been at the bottom of my list. Well, step aside people, because Carnival is moving on up, and we have a new player on the loser board! Read Less
Sail Date April 2015
We love cruising and this was our big honeymoon! After second marriages and w our 4 kids w family at home, this was our only big week away! First of all, the food was amazing. Just outstanding. We love the specialty restaurants etc. We ... Read More
We love cruising and this was our big honeymoon! After second marriages and w our 4 kids w family at home, this was our only big week away! First of all, the food was amazing. Just outstanding. We love the specialty restaurants etc. We were in an Aft Facing suite and based the writer cabin steward! I cruise 3 to 4 times a year and I'm in my 40s so I've gone on a lot of cruises and have never had worse! I had to ask her for a clean towels, she would take beach towels and not replace them, the room was never dusted, we drink the water that they sell in the room and it wasn't replaced for days despite our asking daily. I've never once felt the room on a cruise crew ship was dirty before this! Our refrigerator didn't work on the first day… Very long story... It was ultimately replaced on the seventh day. We Were disturbed after 10 and 11 at night by staff even when a do not disturb was on the door! We spent over $2000 at the spa and packs of kis (literally 4 to 6 kids ages about 8 to 15) would run in and out! They were literally running through the quiet area, drinking the cucumber water and even shaking it to get the last drop! We asked the attendant why no one was saying anything to the children and she said "it is freestyle cruising, so we are not allowed to." As you can imagine we spoke to the front desk a couple times even escalated to the hotel director, and then even higher than that. Ultimately they gave us a few hundred dollars credit and when the customer service agent called my husband the day after, she was wildly patronizing. It was so sad. We will do three more cruises this year with our kids and without (Disney, Cunard and Princess) and unfortunately, Norwegian has to be out off our list now. :( Read Less
Sail Date April 2015
We have cruised many times, mostly on Carnival. We spent a wonderful honeymoon on Norwegian's Westward 20+ years ago. This ship is worn and tattered. Towels and linens stained and old. We were on the 4th deck and there was ... Read More
We have cruised many times, mostly on Carnival. We spent a wonderful honeymoon on Norwegian's Westward 20+ years ago. This ship is worn and tattered. Towels and linens stained and old. We were on the 4th deck and there was terrible plumbing problems. They had gutted rooms and there was sewer stench all through our deck. The carpets stained and stinking. We had sewer stench and gurgling coming up through our sink drain the whole cruise. The crew was good. The food adequate but nothing like on other cruises. I agree with the others, bar service was poor. Ports and excursions were excellent. We will not consider Norwegian when we plan our yearly cruises in the future. As I read reviews of recent cruises on this ship, I realize that NCL was aware of the sewage problems at least 4 cruises before ours and should have been taken out of service. Read Less
Sail Date March 2015
We were debating between the Sun and the Epic - the price was a little more for the Sun but it was more convenient for us to cruise out of Tampa. We were so disappointed and quite perturbed when we saw the difference in the ships when ... Read More
We were debating between the Sun and the Epic - the price was a little more for the Sun but it was more convenient for us to cruise out of Tampa. We were so disappointed and quite perturbed when we saw the difference in the ships when docked side by side in Cozumel. The Sun is an old, small ship, which needs to either be put to rest or updated. At a minimum, Norwegian should offer cruises on this ship at a reduced rate to accommodate for the lack of amenities, like Carnival does for their cruises out of Charleston to the Bahamas. The food was sub par, and the service slow. Deck chairs were sparse and in need of repair. The only good thing about this trip were the ports we visited, but you can do that on any Cruise line, and in fact, I have done a very similar Western Caribbean cruise with Carnival on one of their newer, nicer ships, and we enjoyed the Carnival one much more, had better service, nicer rooms, and better food. Would not recommend this ship! Read Less
Sail Date March 2015
This was not our first cruise, but our first on Norwegian. We chose the Sun because we have been on the mega ships and wanted to try a smaller ship. The destinations were disappointing. We are not ones to book excursions as we prefer to ... Read More
This was not our first cruise, but our first on Norwegian. We chose the Sun because we have been on the mega ships and wanted to try a smaller ship. The destinations were disappointing. We are not ones to book excursions as we prefer to venture to a beach for the day and experience local dining. Roatan, Honduras my wife was so uncomfortable we didnt leave the port, there was no beach in sight and the people hanging out at the port seemed to be gangsters. Belze City, again no beaches in sight. We ventured out of the port but returned within an hour. Costa Maya, Mexico is nothing more than a dock with a small shopping area and a pool. We rented a golf cart that died within an hour, luckly a very nice gentleman took use back to the port. Still no beach to be had unless you paid fees with a local bar. What we did see on the cart was just dirt road and no access to the water unless it was through stinky rotting seaweed. Cozumel Mexico is another port without a beach unless you take a 30 minute cab ride to pay admission to a beach club and forced to buy food and drinks. The ship, well it was nice to be on a smaller ship because we love to feel it, we are boaters! The service was terrible. There were 2 crew members that were great, Kelly, our room steward and Leah, hostess at the main dining room. There was little to no service around the pool, which was over crowded and had at least 75 broken chairs stacked up and not usable. There would be crew members walking around and looked at trash on the floor but didnt pick it up. The pool was even closed for the full day around Cozumel. Glad we didnt buy a drink package to go get our own drinks from a crowded bar. The food was not good. My wife got a stomach ache each night we tried the main dining room. The buffet was clearly leftovers and even served the exact same food at least 3 days in a row! The selection on the buffet didnt change except for a meat. We are very disappointed with our experience on the Norwegian Sun! Read Less
Sail Date December 2014
This cruise was my fourth on NCL and was my last. My family and I were so disappointed in almost everything about this ship. As soon as we boarded we asked where Moderno was, and s crew member had no idea what I was talking about. When we ... Read More
This cruise was my fourth on NCL and was my last. My family and I were so disappointed in almost everything about this ship. As soon as we boarded we asked where Moderno was, and s crew member had no idea what I was talking about. When we got to our cabin, the cabinet was broken as well as the lock on the door. We went to use the safe and it was locked and took almost 24 hours before someone could unlock it for us. As far as the food goes, it was really not up to par at all. The buffet was very small and did not have bacon the first morning at sea. When asked about it, we got no answer again. Our room steward was nice, except we called her many times and got no answer. There wer three of us in the cabin and only two towels were ever put out. The sofa that was to be made into a bed at night, was never made up into a sofa the entire cruise. One good thing was the entertainement. We loved the singers and dancers, alhough the comedian was pretty bad. Our best times were the ports of call. Also, being a silver Latitudes member I thought I got more perks than they gave me. The discount in the gift shop only included NCL items and there were hardly any the entire cruise. I could say more, but I am done with NCL. Read Less
Sail Date December 2014
Our recent voyage on the Norwegian Dawn on April 6, 2014 out of Tampa, Florida, can ONLY be described as the worst cruise we have ever taken. We were suite customers, category SC 2 bedroom penthouse. We love the suite experience, ... Read More
Our recent voyage on the Norwegian Dawn on April 6, 2014 out of Tampa, Florida, can ONLY be described as the worst cruise we have ever taken. We were suite customers, category SC 2 bedroom penthouse. We love the suite experience, pampered, treated like your special and a genuine 1st class customer experience. Our expectations were high and excited as we entered the ship (no escort as described as a suite perk). There seemed to be a lack of maintenance in our suite. The balcony metal was rusting, the shower had cracked tiles with lots of glue. Entering our suite we found the bathtub faucet was leaking all over the master bath floor and the door latch to the master bedroom would not lock. We had to use a bungee to tie it closed throughout the entire cruise! We even had to put a towel in-between the doors to keep them from crashing together in the higher seas. We requested repairs but it did not appear that any were done the entire voyage. Also, several of the public restroom’s hand dryers did not work. The first night was a surprising lobster dinner . Perhaps since most customers go to the buffet and this saves Norwegian quite a bit of money. We heard several complaints throughout the ship about this from other travelers. We were fortunate enough to receive the lobster dinner, most did not. The next day the Captain announced we would not be stopping in Roatan. While I fully understand their concern for the safety of their passengers. This was an isolated incident and internet reports state it DID NOT involve any Norwegian passengers, just a crew member. Yet, the single perpetrator had been caught. It was not an incident of gang violence. We were forced to stay onboard and circle the seas for another day losing 25% of our port stops (one of the main reasons we chose that cruise). We were completely taken aback when we saw that only a $8.59 credit was issued for missing 25% of our scheduled stops. Why could we not have gone to Belize and spent 2 days or any other port? If you are going to force your passengers to stay at sea, why do you not have some kind of contingency plan for entertainment onboard. It was simply a lost day. Since Norwegian did not offer any fishing shore excursions on Roatan, I had pre-reserved a private fishing charter. Obviously, I never received that trip and am hoping to receive my money back. Since I missed my fishing trip, I asked our concierge, John D’souza, to try to book me for Cozumel bottom fishing, he said it was sold out and he had me on a waiting list. Two days later, in the dining room he passed by and I had to remind him about my request to get that excursion. As you can guess, I never got to go fishing and he never addressed the request again. I received an on board credit of $300 from Norwegian for the suite, $300 in Norwegian world points, and expected to receive $300 from TA. I had to keep inquiring for 2 days to receive my TA credit. My concierge didn’t seem to help much or get back to me. I realize that the travel agencies credit was not Norwegian's fault, but the service and any feedback on the inquiries were. I felt like the staff simply did not care. Our next port, Belize City, was not pleasant. We had so been looking forward to seeing the Mayan Ruins and booked the river cruise to the Lamanai Ruins. To our astonishment at the end of the trip up river we had two elderly ladies with us, one with a walker and oxygen, the other with 2 arm canes and weighing about 400 lbs. Even for a physically fit person, this was a difficult trail. We were forced to wait in a hot sunny boat 1 hour for the guides to even find the guest and return then to the boat. WHY WERE THESE PERSONS EVER SOLD A TICKET? They should have NEVER been sold one! The shore excursion description even states “not recommended for guests with walking difficulties.” On the positive note, our cabin attendant, Mr. Rainhard, was fantastic. We received outstanding service from him. One of the nights, I called our butler, Mansur Hasinil, requesting him to make us a reservation in the Venetian dining room. I WAS TOLD BY HIM TO CALL AN EXTENSION AND MAKE THE RESERVATION MYSELF. Certainly not what I expected to be told by a butler who is supposed to give us 1st class service. We only saw this man twice, once to deliver 4 cold breakfasts containing wrong orders, and when we were taking the priority debarking, probably awaiting any tips. Arriving in Cozumel, my wife had purchased a dolphin encounter, since she does not swim. It was supposed to be a 2 hour excursion in shallow water. 6 ½ hours later they finally got into a pool, wherein they had to swim out to the dolphins! Half of the participants did not swim. That is why they chose the encounter rather than the swim with the dolphins. She was very upset. Then to top it off, we were expecting to watch the ship depart, instead we saw an ambulance take away what appeared to be a deceased passenger in an ambulance. Again, I realize not controllable by Norwegian. Just another cherry on the cake of bad trips. Our dinner that night was in the Venetian. We were seated, received water and our waiter took the order. We did not see anyone for 30 minutes after that. We had to ask for a manager to even get water and our salads as did three other tables. She compensated us with a glass of wine, but what we wanted service, not wine. We expected more from Norwegian. Again on the positive note, one waitress, Joann on the third night was the ONLY friendly one we encountered in the entire dining experience. Norwegian's staff is cold, unfriendly, and some could not even understand our orders, getting them wrong. Daytime entertainment at sea can only be described as POOR . Our cruise director DAN DAN, was the worst cruise director we have ever seen on any cruise line. In fact the assistant, Dingo Dan, made most of the announcements. The Second City Comedy group even made satire of the cruise director. Near the close of the cruise, most of the hand sanitizers were empty. We usually only rent suites on our cruise vacations. If I were to compare this cruise to all of the others we have taken, it simply was the worst we have ever experienced.   Read Less
Sail Date April 2014
My wife, son(14y/o) and I just returned from the Mar 16th sailing out of Tampa. I will start with the travel to the port and embarkation. Getting to the terminal was very easy and the parking was right across the street from the terminal. ... Read More
My wife, son(14y/o) and I just returned from the Mar 16th sailing out of Tampa. I will start with the travel to the port and embarkation. Getting to the terminal was very easy and the parking was right across the street from the terminal. We had checked three bags and carried the others ourselves. Check in and embarkation went very smoothly compared to other ports and cruise lines I have used. People at the terminal were friendly and helpful and the process was painless and quick. Once on board, we needed to establish an onboard account as we chose not to use a credit card. The guest services desk was right as you entered the ship to the left. I had put a cash deposit down for my account without difficulty and was on our way to our room. Sadly the room was not ready so we headed to the pool deck(12) to sit and have a drink. The bar at the pool was called Topsiders and there were plenty of servers patrolling the deck. The one outstanding server was John-John who always went out of his way to say hello and always had a smile and a handshake ready. There was another woman who was very friendly but I never got her name sadly. Now , as far as our luggage.....took some time to get to our rooms. It turned out 1 bag was lost which contained all my clothes and all the snorkeling equipment. Guest services was rude at best to my wife when she inquired, sent her to a pile of luggage which mine was not a part of. Luckily my bag was at the room around 9 PM that night. The room was small and very uncomfortable at best. Little beds with thin mattressing. If you pushed the twin beds together, there was less room. The bathroom was ungodly small with a toilet door that kept falling off its tracks. You could literally sit on the toilet and brush your teeth at the same time. The TV was small and not HD for a flat screen, made it hard to see anything on the screen. Another thing about the room, all cruises I have been on you can see your account in your room, not NCL, you have to go to guest services to get a printout and as I said previously, they were very rude. Now as far as the food.......two main dining and buffet food was barely food. No taste, no presentation, not what you would expect for what you pay. If you wanted a decent meal you had to pay to go to the specialty restaurants ranging from 15$ to 30$ per person. In these restaurants the food was very good and the service was good. Freestyle dining is a joke.....when you went to the main dining hall you had to sign in and were given a beeper and wait about an hour at peak times which seemed to be between 4 PM and 8 PM. So if you wanted to get dinner when you wanted you had to make reservations which is the same as having a set time for dinner. The buffet was OK for breakfast but the bacon had no taste and was a big clump which was impossible to separate in single pieces. So overall be ready to spend 30 to 60 dollars extra for dinner for two people(I had three in my party). Debarkation was painless and easy as we carried our lugguge ourselves. Trying to get breakfast before you left was nearly imposible. I am an early riser and am on deck around 5 AM. No coffee, no food until at least 6AM. Couldn't get breakfast from room service due to the steward never gave us a card to hang on the door after several requests. Same for toilet paper, had to steal some from one of the deck restrooms. Took 2 days to have enough towels for 3 people with several requests. Don't know if this was due to us prepaying tips and the stewards knew or what but I've got better service in a dive motel in the getto. The saving grace was the tour operators the cruise line uses. In Belize my son and I went cave tubing which I have done before with a local guide but Peter from Cave tubing of Xibalba(I think) was a wonderful, funny and knowledgable guide who made the trip wonderful. Francesco in Costa Maya salsa and salsa tour was a blast and had probably the best family fun of the cruise, Gama was our guide to Tulum and again..knowledgable, funny and made the tour special. I would go with these people again if I could. The entertainment onboard was very good to mediocre. The comedian was good and Second City was good as were the dancers/singers. There was entertainment throughout the ship in most lounges the was good if you like spending your time sitting and drinking while listening to music. The english pub had karioke and a Wii but for me a British pub needs a dart board. Overall the entertainment was well worth it. Now I like to use the sauna and steam room on vacation and the adult only pool and hot tub. I was heading into the spa area to use the suana and the girl at the desk stopped me and asked if I had an armband. I said no I was going to the steam room. She rudely(bad attitude) told me that it would be 20$ a day to use the facilities. I have never been charged to use the adult pool, hot tub, sauna, steam room or the gym equipment on any cruise. For what it costs to get on the ship these should be included. I understand charging for trainer, massage/facial etc. but the gym and adult pool? In ending this review , I will not be going with NCL ever again. This trip cost a good amount just to get on the ship and found they charge you for everything that I have never paid for on cruises before. And before I forget, do not gamble the last day of the cruise. Apparently one of the crews relatives was onboard this cruise sitting across from me at the casino on the last night. I was wondering why one of the crew was constantly with this woman while in the casino. As I stood to leave I heard her say something about hitting the jackpot and the employee told her she will not get a jackpot on the last night of the cruise. Just a heads up. Go on Carnival or another cruise line, this one is just a joke and rip off.   Read Less
Sail Date March 2014
Once a year we go on a cruise, After all what have we got to loose. Well this time it seems we’ve wasted our time and our money, Queue for everything, problems galore, no interest in fixing them really isn’t funny. So here’s my ... Read More
Once a year we go on a cruise, After all what have we got to loose. Well this time it seems we’ve wasted our time and our money, Queue for everything, problems galore, no interest in fixing them really isn’t funny. So here’s my list of NCL terror, Hopefully it’ll stop others making the same error. 3.5 hours queuing in the grueling sun to get on board, You’d think some shade and water they could afford. Despite an empty air conditioned port terminal with plenty of seats, A thousand and one excuses from jobs-worth’s we do meet. Once on board we have our muster drill let’s hope they’ll hack it, Alas not even a demonstration of how to put on a lifejacket. The excitement mounts as we dock at our first port, Queue, queue, queue for 28 minutes by now I’m totally distraught. We’re not even being tendered off, But by now I’m totally brassed off. Staff from all over the World who seem to speak good English, Pity they don’t understand my wish. Like talking to an Indian call centre you ask them a simple question, But from the glazed look in their eyes you just know there’s no comprehension. No hot water so it’s cold shave, cold shower most nights, You’d think after complaining 5 times they’d manage to get it right. Fridge leaks water all over the floor, Never mind we can soak it up with towels galore. Now I know it’s only a minor irritation, But soup spoons for breakfast is just yet another frustration. Room service is terribly slow I fear, Takes only an hour for a pot of tea to appear. Queue, queue, queue is the daily refrain, Queue to get on, queue to get off, queue for dinner, queue for guest services, queue to queue just drives me insane. Room service have the memory of a goldfish with Alzheimer’s disease, They seem to forget your requests with such ease. We’ll get back to you sir is the constant reply, Don’t hold you breathe they’ll get back when you see pigs fly. Plenty of deck chairs they have got, But the German towel fairies come out every night and nail their towels to “THEIR” favourite chair spot. A max of 30 minutes towels on chairs is the rule, It’s not enforced so we don’t get to sit by the pool. Dinky little security men with shiny sheriff badges make you scoff, As rather than deal with the problem they fob you off. Internet manager never there, Just a vacant desk and chair. Shower door off its runner results in yet another whinge, By now it is us that are totally unhinged. A bill for 7 hours 28 minutes of our time forever lost, As compensation $836.27 should cover the costs. So Mr Kevin Sheehan there’s plenty of scope for improvements to make, May I suggest an undercover cruise you do take. I wait patiently for your cheque and reply, Until then farewell and goodbye.   Read Less
Sail Date December 2013
I'm writing this to warn any and everybody of what a sad trip I just had on the Norwegian Dawn. And this was supposed to be a very special Christmas Cruise. It was anything but - except the outrageous price. This occurred during the ... Read More
I'm writing this to warn any and everybody of what a sad trip I just had on the Norwegian Dawn. And this was supposed to be a very special Christmas Cruise. It was anything but - except the outrageous price. This occurred during the week of Christmas 2013. I've cruised several times before on Carnival and Royal Caribbean and never had such a forgettable trip. First, it took forever to check-in. My family and I arrived at about 12:45pm and there was a huge line. It took some two hours before we got into our cabins. I don't know what they use to disinfect the elevators but they all had a persistent nauseating odor - simply awful, for seven days. We thought we paid to be on a Higher deck (we were actually on deck 4) and we ended up on the lowest floor for passengers. We heard all sorts of knocking and pinging every day and night. We don't know what but it was probably normal 'crew' type activity. The free-style dining wasn't working - each night a huge queue of people (us too) with no pre-assigned dining time or table waiting for up to an hour for dinner. That is unless you opted for the buffet - again huge queues and waits. The food was good though lacked imagination and variety. Again this was CHRISTMAS!!!!!!!! And we paid a fortune for this cruise. The staff was largely a foreign crew that had only mediocre english skills - many simple questions were met with a curious "stare" - like "what did he say?" There was only one pool for adults and it was always packed - The kids had two private pools! The entertainment was abyssmal for a holiday cruise. There was a very un-entertaining comedian that seemed to dominate cruise evenings. He was featured on four different evenings as a headliner and he was awful. The Norwegian dancers were good - not great but weren't featured enough. The best entertainment was a duo of Russian Ballet dancers who were excellent. Other than them the singers weren't good and the comedians weren't funny. Correction - Second City was funny with their rehearsed skits but not the improvisation. The cruise director was forgettable with his constant "Now here's the plan of attack" after yet another joke of a performance. There was one silver ling - our Cabin stewardess, Kim, was courteous and polite and kept or rooms tidy. Overall I'm ashamed for having paid what I did for this cruise. There was almost no Christmas atmosphere on board, Norwegian will never get another dime out of me.   Read Less
Sail Date December 2013
The cruise was alright, but a crew member stole my soccer jersey from my cabin. I'm sure they do it all the time too - it's the kind of item that is untraceable and low enough in value for NCL to not care. You can mail a stolen ... Read More
The cruise was alright, but a crew member stole my soccer jersey from my cabin. I'm sure they do it all the time too - it's the kind of item that is untraceable and low enough in value for NCL to not care. You can mail a stolen item at any port after you get off the boat, so how can they get caught? Deck 8, Port forward - watch out. The fact that NCL doesn't care that their crew members are doing this is the worst part. After 1 hour on hold waiting for customer service they told me nothing could be done unless it was in writing anyway . . . so I had to submit a complaint on paper or online. The note I received from them a month later directed me to their legal protection for anything stolen from my room during the cruise. As far as a real review goes: Their gratuity policy means people that do a great job don't get paid well and people that do a shitty job get paid the same amount and it's unclear who is or is not getting tipped from that money. The entertainment was a mixed bag. The buffet was fantastic. The Garden Cafe was awesome. The Venetian was pretty good on two of the nights. Aqua lounge was poor. Blue Lagoon was great, but they turned us away for breakfast on the last day because we were a minute late. There seemed like the boat had a lot of people on it . . . why were the events so lame? Enjoyed the cruise generally, but I don't think any of the things I enjoyed about it were unique to Norwegian Cruise Lines. Read Less
Sail Date December 2013
Words can't describe this cruise. The boat needs refurbishing. The oceanview cabin was extremely small. There was even duct tape holding together a table. This is not a cruise for anyone under 50 years old. My husband and I are in our ... Read More
Words can't describe this cruise. The boat needs refurbishing. The oceanview cabin was extremely small. There was even duct tape holding together a table. This is not a cruise for anyone under 50 years old. My husband and I are in our 40's and I booked this from a priceline agent, who lied to me and told me how "FUN" and numerous activities to look forward to, including the "club" on board to go dancing. The average age of guests were 70-75 years of age. I heard "Sweet Caroline" playing a million times. There was even a "Neil Diamond" night. Everything was catered to someone over 70. There were tons of restaurants, but the food was not tasty. The "club" was a lounge without a D.J. and music from the 70's and 80's. I don't have issues with the elderly, but this is definitely not a cruise for anyone young or even families with young kids. There is nothing fun at night to do, except listen to oldies...not my thing. Put it this way, my husband and I were in bed playing cards at 10pm because we were so utterly bored. The shows are not the best either. The worst....yes, just keeps getting better...We were having a drink with a couple that was in their 30's and they informed us, that this was also a "old swingers cruise". Ewe...how disgusting is that! No wonder old men and women were trying to flirt with us. I will do my own research next time I go on a cruise. This was the absolute worse one I've been on so far. The activities were Bingo everyday (surprise, surprise). There were seats to sit in every few feet, so the elderly could sit down where ever they went. The room service food was just as bad. Just a few items to choose from and came cold both times we ordered. Plus after midnight, you have to pay a $5 service charge. We always tip either way. The only tasty food was when we went to the Hibachi restaurant, but of course it was an extra $25 per person. The ports were the only thing we looked forward too,just to get off the stinking boat. The disembarkment was terrible. We decided to just take our luggage with us, so we wouldn't have to wait on board any longer. We did the quick and easy, "leave with your luggage" disembarkment. NOT AT ALL. It took 2.5hours waiting in line to finally go through customs and go home. Overall....young people...stay off of this boat if you want to have a good time. Crappy boat, crappy food, crappy entertainment.   Read Less
Sail Date November 2013
My husband and I, along with my 15 year old granddaughter cruised on the Dawn for the week of Thanksgiving. I wanted to give Norwegian a try. SO SORRY! This was the absolute worst cruise we've been on. I've been on four Carnival ... Read More
My husband and I, along with my 15 year old granddaughter cruised on the Dawn for the week of Thanksgiving. I wanted to give Norwegian a try. SO SORRY! This was the absolute worst cruise we've been on. I've been on four Carnival cruises that were all far better in every way then the Norwegian Dawn. Lets start with the cabin. I had a balcony. When the third bed was pulled out, you couldn't get to the balcony. The cabin was quite small compared to other cruise line. The desk area was soooo small with very poor lighting for doing makeup. I did like the shower, which was a nice size and had a slider rather than a curtain. The rest of the bathroom area was small with little space to put your toiletries, etc. There were several burned out lights in the room and the shower. The bed was comfortable enough. The food in the buffet was poor quality and limited selection. We thought we would have Thanksgiving dinner in the buffet thinking they would have all the trimmings. Wrong. They had sliced turkey and a pile of mush they called stuffing. No mashed potatoes, gravy, cranberry sauce, or any other of the typical Thanksgiving fare. The pumpkin pie was pink pumpkin flavored moose in a crust. Yuck! We did eat in Moderno one night and it was much better then the complimentary eating venues. If you want a decent meal you will have to use the pay per meals. The pool area is small and I have to say down right ugly. I didn't spend any time out there at all. My husband and I got the weekly spa pass. This was the saving grace to the cruise. We spend time in there every day. Nice pool. Nice facilities. The entertainment was mostly geared toward the over seventy crowd so we didn't really participate in much of that. The embarkation and disembarkation was horrible. We arrived at 10:30 and didn't get on the ship until 1:30. Disembarkation - the self assist was supposed to start at 8:00 per the flyer they left in the room but they announced they were starting self assist at 7:00. We got to the gangway at 7:45 and didn't get through immigration until 9:45. Waited in a line the entire time. Needless to say, we will never, ever cruise Norwegian again.   Read Less
Sail Date November 2013
My family (17 total) and I sailed on the Dawn for the Thanksgiving cruise this year. It was our first cruise with Norwegian, and based on this experience, will be our last. It was an unmitigated disaster from start to finish. Things got ... Read More
My family (17 total) and I sailed on the Dawn for the Thanksgiving cruise this year. It was our first cruise with Norwegian, and based on this experience, will be our last. It was an unmitigated disaster from start to finish. Things got off to a bad start due to the utter failure that occurred during embarkation. I understand this topic has been discussed in other threads, so I won't expound on the subject, but the cruise terminal personnel and the cruise ship personnel continually told different stories of what went wrong. It would have been different if they had been honest, or possibly had even made some sort of "complimentary drink" available, but no....just the lies. From there , things only got worse. The toilet in our stateroom didn't flush properly for six of the seven days. It was reported to guest services a minimum of three times a day. No apology. No offer to move us to a different cabin. Just a comment that they would get the information to the appropriate department. We made the mistake of paying to go to the La Cuccina restaurant for the Jazz Brunch. The food, when it finally arrived after roughly 40 minutes, was cold. When it was brought to the server's attention, the response was "What do you want me to do about it". Breakfast at the Garden Cafe was also poor. It was impossible to find a working coffee machine. The buffet was very poorly maintained. (If you wanted bacon, you had better hope you liked crumbs instead of strips) Then there's the Venetian main dining room. The hostess was just flat out rude (Didn't have the temperment for the job). Service was bad. It was nearly impossible to even get a refill on a glass of water. We would e seated around 5:30PM and the service was so slow, we had to scramble to make 8:30PM shows. During the comedian's performance, the people in the tech booth were having an extremely loud, disruptive conversation. Several people tried, unsuccessfully to get them to be quiet (they were wearing headphones). During the shows, which were excellent, the sound mix was horrible. I have mixed sound for everything from live bands to orchestras to choral concerts and I know it isn't that difficult to get it right. I observed people actually plugging their ears or getting up and leaving because it was so poorly engineered. Three of the four shore excursions we booked were cancelled due to weather. While I realize this isn't the ship's fault, when you ad it on top of the other issues, it magnifies. This ship has a "Smoking Lounge" or "Cigar Lounge" if you prefer. On three different evenings, the smoke detector went off....for over an hour. The response from ship's personnel was "Stop smoking". Seriously? In the smoking lounge? All of this was laid out to guest services prior to debarkation, which was another disaster. No apology was offered. This information has also been presented to Norwegian, both in the "post cruise survey" and in an email to corporate. I haven't heard a word from them. We have sailed Royal Caribbean, Carnival, and family members have sailed on Disney. We have NEVER had this kind of experience on any other ship. We all work hard for our money, and have a choice where to spend our vacation dollars. I would advise thinking very seriously about choosing to spend your money somewhere other than with Norwegian! Read Less
Sail Date November 2013
This was my honeymoon and it was horrible!!! I was reduced to tears on more than once due to 1- The terrible food (fake eggs served in main dining rooms, low quality food (slop) served daily. Nothing cooked to order unless you are in a ... Read More
This was my honeymoon and it was horrible!!! I was reduced to tears on more than once due to 1- The terrible food (fake eggs served in main dining rooms, low quality food (slop) served daily. Nothing cooked to order unless you are in a specialty restaurant. Everything from foods to desserts were store bought/canned or previously frozen. Hamb/hot dogs served EVERYDAY for lunch. One day during the afternoon it was Mexican cuisine day in the buffet. It has pork in beans, red beans and black beans all served seperately on the buffet. That evening in the Venetian restaurant, they combined all 3 of these items into one pot and served it as a side item with the pork chops. This totally took the cake and again i was in tears being kept hostage on a boat in the middle of the sea and being served TRASH. 2- The service was horrible as in the dining rooms, you must wait and seek out servers. 3- The public bathrooms were disgusting and poorly maintained. Loads of water on the floors at all times. The smell of sewage was always present. 4- The tables in the pool area were never cleaned/readied as trash/leftover foods stayed on the tables for hours at a time without clearing. 5- At the very end of the cruise, we met Chef Brown in the specialty restaurant Le Bistro who I told my plight to. He is a great CHEF (most likely the only real chef onboard). He prepared a special meal for my new husband and I both Friday and Saturday nights. These were most likely the best meals we had on or off the ship in awhile. Yes, we paid the 20.00 per person fees but it was well worth every dime. 6- The maitre d explained they only serve real eggs on request on the entire ship!!! Otherwise the fake eggs is Norwegians standard practice for everyone. When at the egg station at the buffet, the "chef" making the omelettes had to call over a co-worker EVERYDAY when asked for fresh eggs instead of the egg substitute product. WHAT??? A 'chef' cannot crack eggs??? 7- I had another Norwegian cruise already booked for 9/6/13 on the Sun. I was so dissapointed and outraged at the overall conditions that I spent over 45.00 while onboard to call cruises.com and cancel that upcoming reservation. I NEVER desire to have another norwegian experience again!!!!! Read Less
Sail Date March 2013
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