I chose this cruise to celebrate New Year’s Eve and for the itinerary including Roatán because we wanted to experience the sloth and monkey sanctuary. The ship was clean and beautiful and easy to get around. Service in all areas could not have been better. Several areas smelled of cigarettes, including outside the theater and the game room, which was undesirable. The pool did not have a slide, ...
Food not so hot. Our last Norwegian cruise in 2019 had better food. Moderno was a major disappointment. Staff was over worked and underpaid. The NCL hired less employees making it a strain on the ones working. Felt sorry for the staff. Major long lines to embarkation. Why have a boarding time when it was a free for all to get on. We will need to explore other cruise line options. Staff was ...
My wife became ill on the cruise and had to see the medical facility. She was diagnosed with COVID and a bacterial infection. The medical staff were incredible. Guest services, medical, housekeeping, concierge and butler were all incredible attentive afterwards and appeared to be genuinely concerned about her wellbeing. In general, all staff were professional, hardworking, and provided some ...
We have cruised loyally with NCL for 13yrs; over 78 nights on cruises; 7 different cruises. Each year, the guest experience has been slashed while the price has gone up. Yet, we still think the next cruise will be better. But I think we are done with NCL.
Our recent sailing on the Jade was just a blatant lack of concern about the guest experience.
EACH INDIVIDUAL staff member was incredible ...
My husband and I have cruised twice before with NCL, first time 10 years ago and 2nd time was 5 years ago. This trip was planned as a 40th wedding anniversary celebration and it met or exceeded all my expectations. We wanted a 14 day or more cruise, off-season works great for us and the pricing was very attractive. We initially booked a 2-bedroom (non-Haven) almost a year in advance but prior to ...
we went on a norwegian cruise 10 years ago and had a very different experience. it was pretty awesome last time, this was extremely disappointing & not at all worth it
the food was not nearly as good this time
there's a hidden daily fee that now gets added every day you're at sea
the "free at sea" included:
- free drinks
- from bartenders that were resentful
- did not ...
We first sailed NCL Dawn May 2022 on a 10-day British Isles cruise, and liked the ship. So no hesitation to book it again for a Western Caribbean trip. Embarkation was a breeze and we were on the ship within a few minutes after check-in. NCL used facial recognition for embarkation/disembarkation, it is a little slower than tapping your key card, but there is a payoff! Enjoyed a quick lunch ...
This is our third cruise, and our first with Norwegian. We booked a Oceanview cabin for this 7 day cruise, our previous cruises were both 4 days long and we booked Inside cabins. The cabin looks great, with lots of drawers and closet space. There are 7 lights in the room, but only one electrical outlet. This posed a problem when attempting to charge 2 smartphones, a tablet and 2 sets of earbuds. ...
We stayed in a 2 bedroom suite which had pluses and minuses (discussed further below). This was our third trip on the Dawn, and we were disappointed by the appreciable decline in the quality of the service, food and entertainment since our last trip pre-COVID. Fewer things are included- 2 specialty dinners instead of 3 for a 7 day cruise, fewer drinks included in the drink package (especially ...
We have cruised with several lines before, and we typically take 2-3 cruises each year. This was our first time cruising with Norwegian Cruise Lines. Here are some thoughts from my first (and maybe last) experience with them:
PROS:
- Embarkation: I still cannot believe how fast this went! We have never gone on the ship so fast. It was our first time at the port of Tampa, and before we ...