Sail Date: March 2019
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL ... Read More
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL Star for a 8 day Mexican Riviera cruise, so I only had 5 days at home between these two fabulous cruises. Both of these cruises were enhanced with perfect weather, especially with all the time I was out on the top deck taking in (and capturing photos) the crossing of the Panama Canal. Our ports in Peru were eye openers to me with the poor living conditions. I had opportunities to go inside their churches - they were simple but also beautiful. As in almost all my cruises with NCL, I met wonderful, interesting and friendly people - both as other passengers and employees. As a solo, senior, female that is very important to me. The Star was even more enjoyable (SO many great eating areas with the Garden Cafe) than when I was on her back in September of 2016 for a 14 day repositioning from Copenhagen to Denmark doing Norway, Faroe and Shetland Islands, Iceland, Scotland and Dublin (my favorite). I DO enjoy NCL cruising! Read Less
Sail Date: March 2019
1.Excursions were poor: a. One poor English-speaking guide without a microphone for 40 people If your in the back of the bus you hear nothing. b. Excursions were not as advertised. I paid over $260 to go to an island to get ... Read More
1.Excursions were poor: a. One poor English-speaking guide without a microphone for 40 people If your in the back of the bus you hear nothing. b. Excursions were not as advertised. I paid over $260 to go to an island to get pictures of South American birds but we never got on the island we were to go to and I feel very cheated. c. The setup for boarding excursions is poorly organized.They tell you to meet in the ship's auditorium at a certain time and then have wait for almost a hour before your tour is called for disembarking. I was the first to show up but was often the last to get out of the room for lack of tour directors organization skills. 2.Overall,the entertainment was good. The best entertainment on the ship was the three classical string players yet they were never given a space to handle the crowds who wanted to hear them. Furthermore, they were put next a bar with loud speaking and sometimes intoxicated people which totally destroyed the listening experience even if you could find a seat. 3. The food was mediocre at best! The head chef should be fired. He provided the the worst entree choices I have ever had on a cruse ( I have been on 15). The onion soup was little more than hot water ( I found no onions nor cheese). Thank goodness, the bred and desert chefs were excellent. 4. You need to have a setup for (equipment, lines and nets) for pickle ball. It is the fastest growing sport for seniors. 5.The cabin and dinning room service was excellent! 6. Bridge instruction and play was enjoyable, however, we were assigned to a play in an area with only small tables. Read Less
Sail Date: March 2019
I wanted to cruise the Panama Canal and this trip was available at a suitable time. Life aboard ship was excellent as we were made to feel like part of the Norwegian family. The dining experience was superb but all the staff made us feel ... Read More
I wanted to cruise the Panama Canal and this trip was available at a suitable time. Life aboard ship was excellent as we were made to feel like part of the Norwegian family. The dining experience was superb but all the staff made us feel comfortable in their home. I enjoyed having a choice of cheeseburgers or pizza for lunch. I am a bridge player and was very pleased to find that Norwegian had contracted with a couple that would provide us time to play duplicate bridge. This was an unexpected yet appreciated aspect of our cruise that added to our enjoyment. The entertainment was varied and appreciated. From trivia to a string trio playing classical music. Our balcony cabin allowed us much time viewing ocean life and activity at sea. I took advantage of Norwegians advance bookings which doubled my deposits and I am looking forward to cruising with Norwegian over the next few years. Our cab Read Less
Sail Date: March 2019
I chose this cruise to explore western South America and specifically to go to Macchu Pichu. Also to travel the Panama Canal one more time. It did not disappoint. As usual, NCL tours are well planned and the guides are very professional. ... Read More
I chose this cruise to explore western South America and specifically to go to Macchu Pichu. Also to travel the Panama Canal one more time. It did not disappoint. As usual, NCL tours are well planned and the guides are very professional. Embarkation at San Antonio was probably the easiest of any port I've done so far. Some sparse facilities in a warehouse, but they moved us through quick and it was easy to follow where to go. Some folks thought the Macchu Pichu trip was overpriced at about $2000 each and you missed two days off the boat. These were people that did not take the excursion. But for this excursion they chartered a 737 to fly the 97 of us from Aricca, Chile to Cusco, Peru, and had us split into groups of 9 or 10 or so, each with a guide. The guides were equipped with oxygen and first aid due to the high altitude in Cusco. I saw them use their first aid skills in person when one woman fainted during lunch. They rushed into action and appeared to know exactly what to do and were very professional at helping her until an ambulance arrived. I saw her later on so I know she recovered fine. The hotel for 2 nights in Cusco was absolutely first class and at least 4 star quality. Really nice. Fantastic breakfast buffet and dinner included. Better than the ship even. The train ride down to MP was great with a wonderful meal and great views and some commentary. MP tour was very detailed and the guide knew his history and helped the less agile folks with the stairs and walking around. We spent around 4 hours there, and it was enough for me. If you want a detailed study of the place and want to spend a few days there, then this is not for you. But after 4 hours I was ready to go back and thought I had seen enough to satisfy my curiosity. The ride back was just as good. The same train and hotel and the next day, another 737 to go to Lima. I understand where the $2K went, and in my opinion, it was worth it. A surprise tour was to see the adobe city of Chan Chan in northern Peru. Really interesting place and it is pre-Inca and still in pretty good shape. Turned out to be more interesting than I expected. Overall the ship's renovation recently really updated it to today's styles and standards. The New Mexican restaurant, los Lobos had a fairly limited menu, but everything was tasty and fairly authentic (Full disclosure I'm married to a Mexican, so we had to hold not tp a high standard and it didn't disappoint.). The buffet was typical NCL and acceptable, but crowded and not a s good as the specialty restaurants. Overall, another typical high quality NCL cruise and the renovated SUN was a pleasure to sail on and the crew all seemed happy to be there too.. Read Less
Sail Date: March 2019
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore ... Read More
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore excursions were not impressive and they were always late. They would tell you to meet in the theater at 8:45 but you wouldn't get called for your excursion until 9:45. Felt like a lot of time was wasted waiting for the shore excursions. We tried to go to the beach in Ecuador but it took 1.5 hours to get there. We were supposed to have 3 hours at the beach but ended up only getting 1.5 hours. Enjoyed the activities that were provided daily. Went to 3 specialty restaurants. The food was overcooked in the Moderno which is not the usual case for that restaurant. We were a bit disappointed. Shows were pretty good. Loved the quietness in our cabin. It was nice not hearing your neighbor open and close their drawers and flush their toilet. Read Less
1 Helpful Vote
Sail Date: March 2019
This was a 18 night South America Cruise from Santiago Chile to Miami, FL. We choose this cruise based on the itinerary. The ship is old...built in 2001 and refurbished in 2018. Our Cabin was a Vista View Junior Suite on Deck #10 ... Read More
This was a 18 night South America Cruise from Santiago Chile to Miami, FL. We choose this cruise based on the itinerary. The ship is old...built in 2001 and refurbished in 2018. Our Cabin was a Vista View Junior Suite on Deck #10 (0067)...on the very back of the ship. The size of the balcony was average. This balcony provided an excellent view for the Panama Canal crowding. The Junior Suite was average size...had a walk-in closet and a bath tub/shower. I was not impressed with the service from the room steward. The main dining room service and food is awful....we ate in specially restaurants 14 of the nights. The production shows in the theatre are excellent...other shows are average. The bar staff is excellent and they cocktails are also excellent. Of the specialty restaurants...we prefer Cagney's Steakhouse and LaBistro French Restaurant. There is no lobster served on this ship.....not even in the specialty restaurants (this is unacceptable). The only restaurant that serves shrimp cocktail is Cagney's Steakhouse....and they charge an extra $4.99 + specialty restaurant fee (this is unacceptable). Most of the shore excursions that we booked on the ship were good. Boarding the tours were not handled efficiently. The cruise director is a former "Miss Colombia"....we rarely saw her. We rarely saw the Captain. None of the fish at any of the restaurants are eatable....sent the fish back every time....never came back any better (this is unacceptable). The breakfast in the main dining room was good. Overall service was average. They never tell you when they are having a dress-up (elegant) night. We did like the entertainment in the Windjammer Bar (Keiffer Wiley). Disembarkation process was average. Read Less
1 Helpful Vote
Sail Date: March 2019
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa ... Read More
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa Rica and one in Columbia. There were shore excursions available in all the ports, but we prefer to walk around and go geocaching. Often there were locals selling wonderful crafted items from little tents right on the pier. They want cash in US dollars, but most items only cost a few dollars. Take along a bunch of ones and fives. The guest services desk will also break a twenty for you. There is and ATM at the casino if you need more cash. The ship provided a free shuttle to get us out of the port area, but in Peru ports they dropped us off in an unsafe location. We could either pay a taxi to take us to a safe location for walking or biking or get back on the shuttle and go to the ship. There were police to make sure we did not wander off on our own. At the second Peru port we did paid extra to take a bus to Trujillo. We could not use our shore excursion credits for this shuttle, however! It was the same thing in Columbia. We were disappointed that we paid to be able to see the ports and Norwegian wouldn't deliver us to a safe place onshore. One of our shore excursions was overbooked and they ran out of food by the time they got to our table. We were offered 50% off that tour. In Costa Rica, there was a very steep ramp and several stairs to get back on the ship. That was a problem as three of our party of seven were physically challenged. The staff will come help you, but you need to ask. They don't volunteer. The food was great, as usual. We used both main dining rooms and the buffet. The waiters were mostly attentive. We found you can request a particular waiter (ask for Mac) and he will remember your preferences. There did not seem to be a lot of folks who wanted to share tables although that was available if you ask when you arrive at the dining room. We liked the anytime dining as we are early eaters. Our cabin was a handicap cabin for my mother. It was a little crowded for three people. Our steward, Juevan, was excellent! Even though Norwegian is discontinuing the towel animals, he made a new one for us every night. He also brought ice to the room when requested. Having had a more pleasant experience on Princess, I suspect we'll be sailing with them in the future. We've been to Alaska and the Caribbean with Princess. They were more attentive during the pre-cruise phase and the shore excursions were better planned. The ports were safer and the ramps to and from the ship was handicap accessible. Read Less
Sail Date: March 2019
We chose this cruise to see some of South America and cruise through the Panama Canal. We have traveled on the Norwegian Sun previously and had a good experience. The ship was upgraded last year and looks good. The staterooms are now ... Read More
We chose this cruise to see some of South America and cruise through the Panama Canal. We have traveled on the Norwegian Sun previously and had a good experience. The ship was upgraded last year and looks good. The staterooms are now elegant and other areas of the ship nice. This was a repositioning cruise, so there were seven sea days, which was a bit much for us, as we don't participate in bingo, karaoke, art auctions, knitting, etc, although I would have to say the ship did do a good job in offering all kinds of daily activities catered to the mostly older passengers. We are 60, but the average age is a bit older. The ship never felt crowded, except on sea days around the pool. Embarkation was easy, as we arrived late, so no crowds. Disembarkation in Miami was slow and bottlenecked through customs. Probably not NCL's fault. Service on the ship was generally good. Cabin, bar, restaurant, drills, excursions, port disembarkation, shows, lectures, etc. were all well organized. Only complaint was disembarkation for ship shore excursions, which was a joke. We were an hour late for every excursion due to a very poorly designed system. We did a combination of ship and third party shore excursions, all were pretty good. Some ports had limited attractions and things to do. For some reason the ship organized about a half dozen separate excursions under different names that ended up at the same place (rain forest, tram and zipline) and doing about the same activities. Ship excursions are a bit pricey compared to what is available from Viator and other companies, which get you off the ship quicker. NCL needs to fix this. Meals in the main dining room was surprisingly good. Cagney's and French Bistro meals were mediocre. Teppenyaki and Sushi restaurants were very, very good. Good drinks at Los Lobos. We had a complimentary NCL drink package, which we overused. Buffet inside was predictable, small, and generally crowded. The deserts on board were excellent just about everywhere. Drinks were easy to get and bartenders were some of the best on any cruise ship I have been on. The Great Outdoors buffet was better and convenient to the back seating are, where we spent a lot of time. South American ports are a bit rougher than other parts of the world. A lot of poverty and trash around. Still, many great sites. We did enjoy the extended time in Santiago. The couple we traveled with went to Machu Picchu and loved it. We enjoyed the Panama Canal experience and many of the Inca and other historical sites. Lima and Cartagena are overrun with Venezuelan refugees, which is sad but pretty much ruined most of the excursion. The ziplining experience in Costa Rica was a lot of fun. I would use NCL again and would cruise the Sun again for the right itinerary. Read Less
Sail Date: March 2019
Booked this cruise as a means to achieving a long held curiosity to see South America. By sailing this cruise from Buenos Aires to Santiago and following that up with the Santiago to Miami leg we were able to see a great deal if not the ... Read More
Booked this cruise as a means to achieving a long held curiosity to see South America. By sailing this cruise from Buenos Aires to Santiago and following that up with the Santiago to Miami leg we were able to see a great deal if not the full monty. Not much space to do justice to 30great days but I’ll try! The Sun is a small ship and did suffer because of this at times on the first leg on sea days. This was especially true of the buffet where spaces were frequently at a premium. Size also meant that the options for light dining at lunchtime were very limited. Sandwiches were limited to filled croissants and there were few cold meat options. By contrast I found the range of choice in the main dining room to be excellent. In 30 nights I never duplicated a main course choice and was never disappointed. Of the speciality restaurants if found La Cucina and Los Lobos to be very underwhelming, but Le Bistro was excellent. We thoroughly enjoyed the entertainment in the Windjammer, especially Kiefer Wiley, who always kept the party going. A young pianist, Walisson, had joined the ship’s crew at Buenos Aires so it was early days for him but he settled well and was well worth a pre dinner listen. We caught a performance by the ship’s singers in Bliss one evening. Backed simply by electric piano, they were superb and distinctly better than in the over amplified main theatre. The show and produced a similar quality performance at each of the Jazz Brunches we attended. Old adage if you’re good enough you don’t need to be loud. We didn’t use any of the ship’s excursions, joining fellow Cruise Critic members on a series of excellent trips. Not once were we in danger of missing departure and one of the early questions we were always asked was when does the ship leave? I’ll probably give a thorough review of each excursion on a post under South America Ports of Call. Special stand out mentions now however for Dennis Purtov at Puerto Montt and Patricia at Trujillo. We also had great experiences at Valparaiso, Coquimbo and Puerto Chacabuco. I have to say that embarkation at Buenos Aires was excellent. A clean, comfortable waiting hall, a speedy transition through check in and a good transfer by bus to the ship was a really good quality service. Compare that to the sloppy positioning of colour tag luggage, muddled exit pathways and haphazard progress through security at Miami and it was like being in two different worlds... and it wasn’t the third world country that was shown up! Just an extra point of minority interest. It was so nice to be able to run on the Promenade deck and not feel guilty. Runners don’t have to feel compelled to run on treadmills in a humid gym or up on an exposed top deck. We made so many new friends on this trip and hope to meet up again some time. A lot of that was down to a really active Cruise Critic Roll Call, so thanks for making it all such a great trip! Read Less
Sail Date: March 2019
Great ports, especially the Falkland Islands. Puerto Madryn was not a good shore excursion because we drove for about 2 hours and saw about 20 seals from a cliff about 200 feet up, then about 20 penguins at a different spot from about 50 ... Read More
Great ports, especially the Falkland Islands. Puerto Madryn was not a good shore excursion because we drove for about 2 hours and saw about 20 seals from a cliff about 200 feet up, then about 20 penguins at a different spot from about 50 yards and at the last stop, about 10 elephant seals (all male) from about 100 yards. 15 minutes at each stop! Big mix up with our shore excursion billing which took two days to fix and no apology received! A couple of shore excursion staff were downright rude on several occasions, snapping at people and a very disorganized debarkation for shore excursions. We will do our own planning from now on. Rest of the crew were very friendly and efficient x they were a pleasure. A couple of shows were good, a couple were poor. The ships dancers, singers and band were excellent. Enjoyed the cruise other than some shore excursions. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 3.5 0.0
Shore Excursion 3.5 0.0
Enrichment 3.0 0.0
Service 3.5 0.0
Value For Money 3.5 0.0
Rates 4.0 0.0

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