2 Helpful Votes
Sail Date: December 2018
We were looking for an alternative to flying to our destination and decided to try a cruise. It just so happened our travel agent found this cruise which met our travel dates. We convinced our brother-in-law & his wife the join us, ... Read More
We were looking for an alternative to flying to our destination and decided to try a cruise. It just so happened our travel agent found this cruise which met our travel dates. We convinced our brother-in-law & his wife the join us, too! We were pretty excited and really had no expectations. From arriving in Miami, the Pullman Hotel we felt very well taken care of. Once aboard the ship we were impressed with the decorations in celebration of Christmas. We liked the size of the ship, not so big that we were overwhelmed. Safety first with a drill organized before departing. We would highly recommend a room with a balcony. We upgraded with absolutely no regrets. It was also appreciated how relaxed the dress code was. You could get dressed up when you felt like it or not. The dining rooms were terrific! The staff left you wanting for nothing & many with a great sense of humour which we appreciated too. We can honestly say we never had the same meal twice! The buffet was amazing, we found we ate most breakfasts & lunch there! The shows were outstanding, a bit chilly in the theatre at times so bring a sweater! We booked a couple of excursions which were well organized and felt very safe. The ship was kept so clean! Read Less
3 Helpful Votes
Sail Date: December 2018
The ship was generally in good shape but the stairs were not solid and sagged at times when you went up or down the stairs. We had a nice balcony cabin for overlooking the Panama Canal. It was mid ship and we were able to see the other ... Read More
The ship was generally in good shape but the stairs were not solid and sagged at times when you went up or down the stairs. We had a nice balcony cabin for overlooking the Panama Canal. It was mid ship and we were able to see the other ships going in the opposite direction. For most of the cruise the bathroom smelled from sewage. We had the hotel director's staff come and look at the issue. They eventually fixed the problem. There was no reason for us to keep going to Guest Services to complain about the problem. The food service at the seven seas was awful. The food arrived cold and once the food was delivered, the server did not come back to check on us. We never saw the head waiter. In the four seasons, the waiters were very attentive, the hot food came hot. In the buffet it was hard for us to usually find food that we could eat. The Indian food is too spicy. Most of the other items had pork or pork products in it and we do not eat pork. This included bacon in the mac and cheese, ham in the sour kraut. various ham sandwiches and bacon in the salads. Towards the end of the cruise, they were running out of food and the milk was spoiled, same for the yogurt and you needed to find a manager to get the spoiled products removed. The cruise director was hard to find, he was hard to understand at the main theater and P A system announcements. The production shows were good. The cruise director staff provided us with good games and trivia challenges but they reused a number of the questions over and over again. Besides that there was not much to do on sea days. For some of the ports, the length of time in port was too short to really enjoy the port. I don't understand why we stopped at some of the ports. They barely even has a choice of shore excursions. Read Less
1 Helpful Vote
Sail Date: December 2018
Chose this cruise because we had not crossed the Panama Canal. The food was just ok the excursion were also just ok. The bar service in the Spinnaker lounge was mediocre. There are no real quiet public areas to sit. The is music blasting ... Read More
Chose this cruise because we had not crossed the Panama Canal. The food was just ok the excursion were also just ok. The bar service in the Spinnaker lounge was mediocre. There are no real quiet public areas to sit. The is music blasting everywhere. Not likely to cruise with NCL again. Our aft balcony stateroom was quite expensive and we later checked the cruise line to see the prices and saw the mini suite next to our room was less expensive so we contacted NCL to see if we could change room given our was more than the suite and they turned us down. NCL nickels and dimming was frustrating charging for water. We bought the ultimate beverage package. We only found out on the ship it did not cover water juices specialty coffees or soft drinks. NCL was offering a $500. For your flight so when we asked them about this they turned us down saying the major airlines they deal with do not operate out of Mexico City InternayAirport. Never again will we cruise with NCL there were more disappointments with the excursions but then this critic would go on forever Read Less
1 Helpful Vote
Sail Date: October 2018
Wanted to see Panama Canal and this cruise was just perfect. The Panama canal was just awesome. Swimming with the dolphins was just the best time. Overall this was the best cruise I have taken. The crew were very helpful. The cabin was ... Read More
Wanted to see Panama Canal and this cruise was just perfect. The Panama canal was just awesome. Swimming with the dolphins was just the best time. Overall this was the best cruise I have taken. The crew were very helpful. The cabin was kept clean and inviting. Food was fabulous. Loved the Bistro. Friendly people. Would chose NCL for all my cruising vacation. I traveled with many friends and never had a problem being seated in restaurants. The food served was hot and delicious. Only went to one show and it was great. Very talented staff. You can sense how the staff likes there jobs as they were happy and helpful Will only cruise Norwegian in the future. I've been to Bermuda and Hawaii a number of times and will always use Norwegian. Always have great excursions. Overall I loved this cruise. I got to see may great places, one of which was the Panama Canal in a ferry. What a wonderful way to see the workings of the canal close up. Very happy camper here! Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because we have always wanted to go through the Panama Canal. Going through the Panama Canal was the highlight of the trip and the only part of the cruise that I would recommend anybody doing. The stop in Costa Rica ... Read More
We chose this cruise because we have always wanted to go through the Panama Canal. Going through the Panama Canal was the highlight of the trip and the only part of the cruise that I would recommend anybody doing. The stop in Costa Rica was absolutely awful. Puntarenus, Costa Rica was our excursion for that day. Excursion was titled “scenic Costa Rica”. We saw nothing but trees, shack‘s and trash all along the route. I asked the excursion desk people why they even stopped in this area. They said their stops on the cruise ship came from the corporate office. I showed them the pictures I took from our excursion and they agreed, it’s an awful place for the cruise ship to stop, but their hands were tied. I advise them to call it something different then “scenic Costa Rica” because we surely did not see anything scenic. The room stewards were very accommodating, however, the staff in the dining room appeared new to the cruise line and very inexperienced. We had to wait great lengths of time to get our food, which by most standards, was just mediocre. The steaks were tough and the soups were the same almost every night, had very little flavor and not very interesting. There was nothing on the menu in the main dining room that I would write home about. The specialty dining’s were good, not great . The buffet in the upper deck were always crowded because there was not enough room for a more variety of dishes on the service line. They had the same thing almost every single night. Their nightly shows were OK but nothing that I would ever returned to see again. The movies that they showed in the movie theater were geared to children 8 to 15. The movie selections on the TV we’re also geared children. They had the Terminator II, a lego movie and Batman movie and some other child’s movie, They only had five TV channels, three news stations, one TV show station and movie station, again geared to children. TV stations were so bad that even the comedian in one of the shows joked about how bad the TV choices were. I have to say, the average age on this cruise was 65. The activities, movie selections and shows in the main theater should have been geared to a more mature audiences. We did not buy the drink package but we did find that the same glass of wine in one bar would be two dollars more in another bor for the same wine. I will not recommend Norwegian Cruise line anymore. We have been on several Norwiegian cruises, including the Sun the Epic and the Pearl and we will no longer recommend cruising with Norwegian. Read Less
2 Helpful Votes
Sail Date: April 2018
Panama cruise was great once we got on the ship, took two hours to get there. Had a balcony cabin with all new furniture and tv Everything worked extremely well during the entire cruise. Perhaps because it was an older ship the state room ... Read More
Panama cruise was great once we got on the ship, took two hours to get there. Had a balcony cabin with all new furniture and tv Everything worked extremely well during the entire cruise. Perhaps because it was an older ship the state room was surprisingly large compared to the Gem and Dawn we have sailed on before. Service was excellent from our room attendant Mathias D to the bartenders and wait staff. Entertainment was the best we have seen especially the comedians the first part of the cruise. Perhaps they went all out considering some of the negative reviews I had seen about previous cruises. The highlight excursion was the Chivas party bus in Columbia Three piece band on board, the rum flowed and the dancing and energy of the guide was amasing as well as information as we did up the city . Food ok ; Best in the specialty restaurants. We loved the pool area especially the smaller deep pool (7 ft all around) as it was less crowded and we could swim easily in this salt water pool The new furniture through out the ship was great especially the well spaced comfy seats in the theatre Perhaps being an older smaller ship it didn't have as many public bathrooms or modern features like water slides etc but we loved the fewer people . I think we recognized or had talked to everyone on board by the end of 18 days. Other than the two hours getting on and off the ship at embark and debarkation we loved the cruise and would take the Sun again. 5th Norwegian cruise and 8th overall Read Less
1 Helpful Vote
Sail Date: April 2018
We always wanted to cruise thru the Panama Canal. This cruise offered a great list of ports plus the canal. The Norwegian Sun had received terrible press before our cruise due to a previous cruise construction activities getting ready ... Read More
We always wanted to cruise thru the Panama Canal. This cruise offered a great list of ports plus the canal. The Norwegian Sun had received terrible press before our cruise due to a previous cruise construction activities getting ready for a retro fit. The ship was in good condition when we boarded it in Seattle. There were still areas in need of work but overall the retro fit made the ship very presentable. The food on board in the Garden Cafe was average. The Speciality eating choices were very good. As a general rule the staff was friendly except for a few individuals. Overall this was an enjoyable trip. Our cabin steward was very attentive and made our cabin a pleasant retreat when we need a place to retire to. The ports of Cabo San Lucas , Acapulco and Cartagena were less than pleasant stops with vendors constantly hassling us to buy something we did not need. The carriage ride in Columbia was good except for the constant hassling by vendors. Read Less
Sail Date: April 2018
New destinations were the best part, through the panama and all the stops. The ship was very smooth. Most of the outside entertainment was superb. The food was so bad, and the deserts looked wonderful, and most often tasted like ... Read More
New destinations were the best part, through the panama and all the stops. The ship was very smooth. Most of the outside entertainment was superb. The food was so bad, and the deserts looked wonderful, and most often tasted like rubber. Even the chocolate was altered, (maybe brown food dye?) Every meat entree was too tough to chew. The spinach pie was paper and no cheese, ? STINGY ON ALL CHEESE. Encourage waste. We reported it and it did not improve. Orange juice stated out GREAT then when they put it on the PAY FOR IT, it got very watered down. Then you could not get a grapefruit without begging. We were locked out of the room many times. The entire lock had to be replaced. The tv was governed too low, except for the commercials. Toilet and water was not working one night. My note on door to not knock was ignored. At the wonderful sound of the strings, they were interrupted by commercial on the ship to buy lottery tickets, as preempted every theater show. (very tacky) Sheer chaos ensued at every stop to disembark. One elevator would not stop on floor 9,...??? Read Less
2 Helpful Votes
Sail Date: April 2018
This was my fourth cruise with NCL. I was looking for a longer trip, and the 18-day itinerary had a good variety of places I wanted to visit, including the ports of Seattle and San Francisco where I had family to visit, Costa Rica and ... Read More
This was my fourth cruise with NCL. I was looking for a longer trip, and the 18-day itinerary had a good variety of places I wanted to visit, including the ports of Seattle and San Francisco where I had family to visit, Costa Rica and Acapulco which were on my bucket list, and familiar old haunts like Miami and Port Canaveral. The day we spent going through the Panama Canal was both educational and interesting. We covered a lot of territory with delightful days at sea full of fun and exciting entertainment and delicious food. We booked shore excursions with NCL and had very positive experiences. The NCL Sun is in ship shape, and immaculately clean. The staff, with very few exceptions, is friendly to a fault. They really do feel like family, my home away from home. A highlight of sea days was meeting with the Knitters and Stitchers and making new friends with some lovely ladies that are sure to be lifelong friends. I've already booked my next cruise, to Hawaii, for 2019. The only reason I did not give it 5 stars, is because there was such a long delay embarking. That was the first and hopefully last time that will happen. Read Less
2 Helpful Votes
Sail Date: April 2018
Chance to see the Panama Canal on a cruise with several interesting stops. The food was excellent if a little repetitious at times. The entertainment was first class in the theater and in the bars. Colibri gave older people a chance ... Read More
Chance to see the Panama Canal on a cruise with several interesting stops. The food was excellent if a little repetitious at times. The entertainment was first class in the theater and in the bars. Colibri gave older people a chance to dance to their favorites. Katerina related to her audience so well. We upgraded to a balcony cabin and were glad we did so, it was kept spotless every day. The Panama Canal transit was great and so interesting. We were disappointed with our two excursions. The boat trip and divers in Acapulco was mostly looking at houses with just a few minutes watching the divers from a great distance. We saw only 3 divers. The boat was uncomfortable. The canoe trip through the mangrove swamp was extremely uncomfortable and we didn't see any wildlife as we had expected. Embarkation was total chaos. We were put in a large room and given numbers and told to wait. After the numbers ran out, people just walked past all of us and went straight on to the ship. There was no supervision or direction in the room. We could not find any personnel to deal with this problem. Debarkation was not much better. The ticket colors were supposed to help us arrive at the airport in time but all the colors were mixed up in the line. We waited a very long time to get on a bus. We arrived at the airport one hour before the flight and friends arrived 5 hours before their flight. Again there were not enough people to organize this. Overall we had a good cruise and will definitely sail with Norwegian again. Read Less
2 Helpful Votes
Sail Date: April 2018
This cruse started in Seattle where we lived for many years. Its a fun city to explore if you have never been. I recommend you spend at least 2 days min. I've cruised with Norwegian 4 times now. The first three were lots of fun ... Read More
This cruse started in Seattle where we lived for many years. Its a fun city to explore if you have never been. I recommend you spend at least 2 days min. I've cruised with Norwegian 4 times now. The first three were lots of fun and well thought out by staff. This 4th cruse was not good from start to finish. Embarkation was about 2 hours late and the whole ship was checked into the terminal before boarding began. Disembarkation was late as well, times to leave the ship were delayed and the baggage claim was a total mess. After about 45 minutes searching for our bags we found them in a back room at the terminal with about 100 other pieces of luggage. With all the delays, we missed our shuttle to the airport. After waiting about an hour and a half at the terminal the shuttle company send a extra bus to collect about 12 of us. Once we got on the ship we realized,This ship was not ready to go. We were missing extras we paid in advanced of the cruse. There we no up to date records aboard the ship to confirm what we had paid for, and our printed itinerary's were not accepted as proof. Problems we experienced during the cruse. - The concierge app did not work first few days. -Gym had no staff and most equipment did nor work right. -Paid upgraded dinning was serving cold food, and all food came at random times. -Service was terrible at bars and pool area. Where was the staff? -We were competing with boat staff for seating while dinning and music selection at late night entertainment. I have never seen this before. -Tours were a joke. Example, captains choice snorkeling in Mexico, water was filthy, could see nothing and food was not presented. My wife would not even get into water. -The hop off and on bus tours were oversold. If you goy off, you could not get back on. We were told this is a training ship by the staff. If true, we should be aware of this when booking. This cruse should not be charging gratuities at full rate. Read Less
1 Helpful Vote
Sail Date: April 2018
The crew was excellent but the ship was in poor condition. Windows were all dirty and not washed once during 18 day cruise. Lighting throughout the ship was out in a lot of places. Food was sub par for Norwegian. Just an overall ... Read More
The crew was excellent but the ship was in poor condition. Windows were all dirty and not washed once during 18 day cruise. Lighting throughout the ship was out in a lot of places. Food was sub par for Norwegian. Just an overall disappointment. Ship was dirty in many areas. Maintenance was chipping and painting in areas above our head during cruise. Walkers and joggers were just above our room and noise was a bit distracting. Shower in handicap room allows water all over floor which becomes quite slippery. There was no hot water in the cabin when we first boarded. There was cold water but if you turned it all the way to hot there was no water at all. Some valve was off somewhere. The crew was awesome despite the conditions of the ship. Entertainment was fantastic except for the Motown act. Ability to take pictures was somewhat difficult at times because of the crowd. Some shore excursions were cheesy so be careful in your choice. Read Less
1 Helpful Vote
Sail Date: April 2018
We thoroughly enjoyed the 18 day Panama Canal full transit cruise aboard the Norwegian Sun! The cruise ports with sea days interspersed allowed for a nice combination of relaxation and activities. The ship just came out of dry dock and ... Read More
We thoroughly enjoyed the 18 day Panama Canal full transit cruise aboard the Norwegian Sun! The cruise ports with sea days interspersed allowed for a nice combination of relaxation and activities. The ship just came out of dry dock and it looked beautiful. All the public rooms including the Spinnaker lounge on the top deck were lovely. We sailed out of Seattle and had superb weather the entire time. Our first stop was Victoria and we loved walking through downtown and stopping at the nearby Craigdarroch Castle, government buildings and gorgeous gardens. We met charming locals who were very helpful with directions, We sailed under the Golden Gate Bridge with the sun coming up and it was spectacular. We docked in San Francisco and we took a day trip to Alcatraz. The Alcatraz pier was a leisurely 10 minute walk from where our ship docked. It was a fantastic day there. The tour of Alcatraz was top notch and the views from Alcatraz were gorgeous. Be sure to get tickets for Alcatraz at least a month before your arrival. It is almost impossible to walk up and get a ticket otherwise. We had a couple sea days after that and I was able to visit the Mandara spa which was very relaxing. We continued our journey with stops at Cabo, Acapulco, Puntarenas and Cartagena and enjoyed all those ports too. We took a tour in Acapulco and saw the cliff divers and gorgeous views from the mountains surrounding the ocean. The Panama Canal Transit was a highlight of the trip. The ship had a narrator on board for the transit and he was very informative and provided excellent commentary the entire day. The transit took most of the daylight hours of one day and it was beautiful. We viewed most of the transit from Deck 6 and we were up close, within an arm’s length of the locks. Deck 6 on the Sun is a wonderful place to walk for exercise as well as taking in the magnificent ocean views. There were about 25 lounge chairs on this deck and they could have used another 25. Many people liked to relax, read or enjoy the ocean views and the lounge chairs were usually occupied. Our cabin had new carpet and furniture and was in excellent condition. We had an inside cabin and it was the largest and nicest one we have ever had. It had a separate sofa, lots of storage and floor space. We were on deck 8. Our cabin steward, Jefferson, did a great job of keeping the cabin spotless. The food was very good in all the venues we tried. We enjoyed the freestyle dining and the main dining rooms had a fine variety of main courses, appetizers, salads, and desserts. The peanut butter cheesecake was a favorite. We had excellent wait staff including Cherylynn, head waiter in the Moderno during breakfast and lunch and Melroy, waiter in the Four Seasons. We were impressed by Cruise Director, Jasper and his staff who seemed to work diligently night and day with smiles on their faces. Jasper would close every evening with "remember to worry less and smile more" which is good advice for life in general. The entertainment was very good too. We had a nice variety of singers, a comedian, magician and juggler. The casino did not seem that busy on this cruise and the smoke was not too bad. There are only a few areas which allow smoking, which we liked. The areas that we thought needed improvement were the embarkation and debarkation processes. In Seattle, they ran out of embarkation numbers and this caused a problem. There were many disgruntled guests who felt they had waited in line only to have new arrivals board the ship ahead of them. Also, Norwegian cruise excursions were given priority debarkation in ports and passengers with independent tour arrangements need to be careful when booking tours so that there is ample time to make travel connections when in port. The itinerary may indicate that the ship is in port from 9-5 but you may not actually get off the ship at that exact time if the ship needs to go through immigration like it did when entering San Francisco from Victoria. If you have early independent travel scheduled and time is of the essence, you may need to go to the areas where the NCL tours are disembarking early. We only found this out incidentally after asking several staff members. We had a wonderful trip aboard the Norwegian Sun and loved the size of the ship and the excellent crew and amentities. We sailed on the Epic at Thanksgiving, but we actually prefer the Sun! Thanks to all who made this cruise a favorite memory for our family! Read Less
5 Helpful Votes
Sail Date: March 2018
If you have read the other reviews of this cruise through the Panama Canal in March then you will know what all passengers had to suffer whilst NCL started the refurb of the Sun before the passengers got off ! I could not believe that this ... Read More
If you have read the other reviews of this cruise through the Panama Canal in March then you will know what all passengers had to suffer whilst NCL started the refurb of the Sun before the passengers got off ! I could not believe that this type of reconstruction work would be carried on during the cruise. After complaining on board ship I was given the details of the UK NCL Office who I could make my formal complaint to ( the buck was passed by the onboard customer relations staff ). I have now emailed the UK Office twice but have neither had a reply or even an acknowledgement about my complaint. If this is normal NCL customer service it again shows NCL's lack of consideration for their 'valued' customers. I would be interested to know what response other cruisers have had from NCL's UK Office ? Or does this problem only apply for UK customers. Read Less
6 Helpful Votes
Sail Date: March 2018
A friend ask if I wanted to share a cabin on a Norwegian cruise ship through the Panama Canal. It was a little pricey but I all ways wanted to go on a Norwegian cruise ship and to the Panama Canal . I thought it was ranked as one of the ... Read More
A friend ask if I wanted to share a cabin on a Norwegian cruise ship through the Panama Canal. It was a little pricey but I all ways wanted to go on a Norwegian cruise ship and to the Panama Canal . I thought it was ranked as one of the better cruise lines, Had I was known it would be under construction I would of waited for another opportunity . One thing I like to do on sea days is getting up early and drinking coffee outside and watching the sun come up across the ocean which was impossible to do. Debris was flying off the decks and out of what they told me was from the chimney. After getting fiber glass and what looked like black oil looking chips in my coffee . I stopped sitting on the back deck when I realized what I had been drinking that stuff . I decided to walk around the ship on the walking deck only to find out half the deck was closed for beautification. Making a very congested walking and jogging track. I was looking forward to fresh clean air at sea but it was always dust in the air and smell of turpentine or something. Sometimes days the elevators made your eyes water. Our cabin was nice other than outside in the hall they were removing the ceiling tiles to run wires or something thru them. Leaving stuff in the halls until their project was done. I received very good service and some poor service in the dining room. My next cruise I will know now to ask if it will be under construction. This really surprised me because the website said it had been refurbished in 2016. Read Less
12 Helpful Votes
Sail Date: March 2018
We had planned for quite some time to take a Panama Canal cruise with four siblings and their spouse's. The Norwegian Sun had the itinerary (full transit from Miami to Los Angeles) that we wanted at a good time of the year. Once on ... Read More
We had planned for quite some time to take a Panama Canal cruise with four siblings and their spouse's. The Norwegian Sun had the itinerary (full transit from Miami to Los Angeles) that we wanted at a good time of the year. Once on board (with no prior notification) we discovered that the ship was in route to a 15 day dry dock. We soon discovered construction equipment and materials were stored across several passenger decks and discovered that construction was commencing immediately, not waiting for the dry-dock. Over the next 15 days we were subjected to the noise, dust and fumes of a construction site. We discovered that some of the materials being used were toxic in nature. Lifeboat roster stations were blocked off for construction and several restaurants / bars were not available due to "renovation". NCL management and the Captain could have cared less, in fact the Captain walked out of a passenger called meeting after 3 minutes stating it wasn't his issue. Due to the upcoming dry-dock we discovered what appeared to be a high level of the staff were getting off in LA, and they appeared to be trunkie to say the least. Dining service was at the best spotty. 2 1/2 hours for dinner in Cagney's - without desert! (35 minutes until they took our order). Same with our room steward - although he kept our room clean you could tell he was ready to get off the ship. Perhaps because the ship was going to be out of commission for 2 weeks after our cruise the food selection was marginal. Breakfast was the same EVERY day, variety at lunch was only the results of the prior evenings left overs and dinner selection was no where near what we've come to expect on Princess or HAL cruises. For example Shrimp Cocktail was only available in Cagney's at an $8 charge; and none of the meals you would expect on a cruise - an occasional lobster or crab or, shrimp, beef wellington, escargot, etc. Not even Baked Alaska! By the end of the cruise even the bar selection became spotty as bar tenders told us they were instructed not to open new bottles of top shelf spirits. The only reason this cruise was not given an overall "Terrible" rating was the Cruise Director Staff. Jasper, Jaime and their team tried their best, but they were limited. NCL used this cruise, at the passengers expense to reduce their dry dock expense by limiting the time the ship was not producing revenue. SHAME ON THEM!!! After the initial out roar by passengers we received a letter in our room that NCL would offer a 25% fare credit on a future cruise within the next 12 months. After this cruise made national news NCL changed their offer to a 100% fare credit; but reading the fine print this does not include port charges, taxes, insurance, required "service charge" or any other "nickel and dime" expense that NCL could think of. With NCL's increased fares in 2019, taking this same trip with their "100% fare credit" would still cost each passenger close to $2000!!! We won't cruise with NCL again, and will recommend to our friends and family other lines that care more for their customers. Read Less
3 Helpful Votes
Sail Date: March 2018
This is one of the smaller Norwegian ships but we preferred it. It had a spacious pool deck and plenty of room for sunbeds, it didn't feel cramped like other ships. We had alot of sea days and it was never a problem trying to walk ... Read More
This is one of the smaller Norwegian ships but we preferred it. It had a spacious pool deck and plenty of room for sunbeds, it didn't feel cramped like other ships. We had alot of sea days and it was never a problem trying to walk around finding sunbeds like other ships. This is probably due to the fact that half the ship don't sit in the sun due to the age range of the type of pax that books a Panama Canal cruise! We liked that. We had a family inside room on Deck 9. It was the biggest inside cabin we have ever had. It was rectangular in shape. Bernard the cabin attendant was very accommodating, friendly and efficient. Restaurants were as good as usual. The Garden Cafe buffet was very small but there was an outside bit at the rear too with seats but it was very busy at Breakfast time. The entertainment was very good. Nightly shows. As you've read this was the last cruise before entering dry dock. Whilst it was annoying we never got told until we were on board it did not spoil our enjoyment of the cruise. NCL must have know that on this type of cruise very few of the pax sunbathe so they closed different parts of the upper pool deck to get the floor done. On any other cruise it would have been a problem getting a sunbed with one side closed but surprisingly it wasn't. We actually got used to different parts being closed. There was the odd day when stuff was flying around in the wind and dust settling but it didn't spoil our enjoyment of the cruise. The Sports bar didn't open until 17:30 which was a shame as this is usually 24 hours and the complimentary Ramblas restaurant was closed as this is turning into something else. Some great ports of call. We did this cruise for the itinerary. It is always better to do this from Miami to the West Coast as you gain an hour 3 times during the cruise where as if you go back the other way you lose an hour 3 times. It would be nice to get back on the Sun to see what improvements have been made. Read Less
7 Helpful Votes
Sail Date: March 2018
My husband and I have been wanting to do a Panama Canal Cruise for years. When a friend told us they were getting a group together to go, we immediately added our name to the list. My husband had recovered from sepsis then diagnosed with ... Read More
My husband and I have been wanting to do a Panama Canal Cruise for years. When a friend told us they were getting a group together to go, we immediately added our name to the list. My husband had recovered from sepsis then diagnosed with cancer in 2016; then learned he needed a heart bypass in October, 2017. This was scheduled immediately so he would be recovered enough by March, 2018 and this would be a nice relaxing cruise. To make the most of this trip, we flew to Miami from Texas and spent a couple of days there then made arrangements to spend the night in Los Angeles after the cruise before flying home after the cruise. We were very excited to go on Norwegian as we had heard good things. The embarkation port was very organized and we seemed to get on ship quickly. Our room was very nice with lots of storage space. However, within a day or 2 things begin to make a downward turn. Areas were blocked off and exits closed. As days progressed construction was everywhere, sanding, chemical fumes, etc. and inconvenience. Our allergies and my husband weaken immune system made this less enjoyable then any of the other cruises we've been on Carnival, Princess, etc. I believe activities were limited due to construction. Mostly all indoors -- trivia and sales pitch seminars, or pay extra for bingo, wine, beer tasting. Not sure if not much for the teenage kids to do as they were usually in the adult games and sometimes bar areas. Other cruises I've been on had games and activities going on around the pool and a separate area for kids. Its hard for me to judge food as I'm a picky eater, but usually I can find 2-3 choices I like on the menu each day. This time I ate the same thing almost everynight. Buffet was very good most of the cruise. Too many specialty restaurants that you have to pay extra for. My husband did buy the package, but some were disappointing. Some of these items should have made there way to the main dining area at least one time. Most port excursions we took were very good. The guides spoke very well and gave a lot of history and information. A couple of the ports were disappointing that seemed to be more commercial ports rather than tourist stops. Most of the cruise staff was very friendly and accomodating. The cruise director staff was exceptional. They were so funny and made the trivia games more enjoyable. in light of the situation of dealing with a lot of unhappy customers, I believe the staff did very well.. Upon returning to Los Angeles, the disembarkation was amazingly well organized. Being with a group of friends and meeting new people was the highlight of our cruise.. But overall, I was very disappointed in Norwegian. Why couldn't they have waited 2 weeks? Someone needs to be fired over this decision to do such massive construction during a 15 day cruise. If they would have offered a discounted price due to limited amenities, people would know what they were getting into. But we paid full price. Now they want us to spend more money with them at a "discount price" where they make more money off of us. Unbelievable. Read Less
4 Helpful Votes
Sail Date: March 2018
I chose this cruise because 10 family members were getting together for our uncle's birthday. Due to the construction, 3 members were continually sick. Either a deck, bar or eating area was closed at any given time. Workers were in ... Read More
I chose this cruise because 10 family members were getting together for our uncle's birthday. Due to the construction, 3 members were continually sick. Either a deck, bar or eating area was closed at any given time. Workers were in our hallway on ladders with open ceilings as the particles and debris were falling onto us. Decks were being sanded continually and the debris and dust from that flew onto the balconies and into our room. Also, the debris was landing onto the pool deck and into the pool while people tried to enjoy their time in the sun. Family members stated they heard saws and other power tools throughout the night. I saw plastic flying off the decks, where they were working, and landing into the sea. All in all that was disappointing. But the the crew was super nice, friendly and fun. The restaurant's food was delicious and the buffets full of variety. There was a special area at the buffet filled with Indian food which was tasty. Dazzles lounge had great entertainment/games but the chairs were incredibly uncomfortable. The ship's dance/singers/band was ok. But the other musical talents were enjoyable. The Sun could have used more "variety" type of evening entertainment in the Stardust lounge other than the ship's dance/singer/band. The itinerary, for us, was perfect! Read Less
3 Helpful Votes
Sail Date: March 2018
The boat overall was quite clean. Cabin was way larger than expected. It was excellently maintained and the janitor was always polite and cheerful. It was impossible to bear the noise (sound of drums and base) during the show ... Read More
The boat overall was quite clean. Cabin was way larger than expected. It was excellently maintained and the janitor was always polite and cheerful. It was impossible to bear the noise (sound of drums and base) during the show times (7:15 and 9:15) at Stardust. Food quality at buffet was poor and not many to choose from. The menus at Four Seasons and Seven Seas were almost 'consistent' throughout the 15 days. Food servers were kind and courteous in general except few. It was quite disturbing that the boat renovation restricted the guests on-board activities so often. We, a group of 4 couples, did not expect your on-board entertainment to be the highlight of daily activities anyway. Some crews, particularly at Guest Service Counter at 5th Deck were rude. You should teach your crew more English. AND MOST OF ALL, THEY(specially the Chinese ones) SHALL NOT ASK THE GUESTS WHERE THEY ARE FROM! We understand they are trying to be friendly. But it is not polite and the ethnicity of a guest is none their business. Read Less
Sail Date: March 2018
Restaurant service was top notch. Room steward was excellent. Balcony was great. Good weather. Lots of sun! Lot of work being done on the ship caused some inconvenience... Expensive gratuities! Drink package chosen for 2 people comes ... Read More
Restaurant service was top notch. Room steward was excellent. Balcony was great. Good weather. Lots of sun! Lot of work being done on the ship caused some inconvenience... Expensive gratuities! Drink package chosen for 2 people comes with a charge of $450. gratuity. Soda not available by the can with drink package. Water not included. We drank the water from the ice bucket... bought bottled water on shore. It seems we paid for the cruise but daily living expense was not included. Latitudes member but did not get discount on land tours...Did have great entertainment. Comedian was good along with man on hypnosis.. The Sun band with DiDi was top of the line along with their dancers! We could not hear any announcements in our cabin nor could anyone on our floor...Sorry! N/A...notifications were to be shown on the TV but they wore not. Bad communications! What we really enjoyed is the dinning! Freestyle Dinning. Great for me as I have allergies to perfume and aftershave. Will go back. But be aware of the EXTRA cost associated with vacation.. Read Less
5 Helpful Votes
Sail Date: March 2018
Ship was undergoing major construction as we cruised on this 15 day adventure. About 1/4 of ship was inaccessible, some specialty restaurants were closed, people complained about chemical fumes through out ship and in their cabins, work ... Read More
Ship was undergoing major construction as we cruised on this 15 day adventure. About 1/4 of ship was inaccessible, some specialty restaurants were closed, people complained about chemical fumes through out ship and in their cabins, work taking place at all hours, and construction particles flying in air we breathed. Many people suffered respiratory issues. My husband, sister and cousin began coughing during this so-called vacation. We definitely did not get what we paid for on this cruise due to the construction taking place right smack in the middle of everything. Again, because some restaurants were closed dining options were limited and always very crowded, this is especially not good on a long 15 day cruise. In my opinion, minor construction (better word "repairs") are acceptable and understandable, but, where NCL crossed the line is when it affected passengers health. This is NOT what I paid lots of money for. And...the cherry on top- ship was scheduled to be refurbished at end of our cruise. WHY WAS'NT ALL THIS WORK BEGUN AFTER OUR CRUISE WAS COMPLETED!!! Read Less
10 Helpful Votes
Sail Date: March 2018
I chose this cruise because of the Panama canal and Mexico. This was the absolute worse cruise I have ever been on. Construction was going on the whole time while the cruise was going. Painting, jackhammers, fumes and flying debris. ... Read More
I chose this cruise because of the Panama canal and Mexico. This was the absolute worse cruise I have ever been on. Construction was going on the whole time while the cruise was going. Painting, jackhammers, fumes and flying debris. Some of the treadmills were out of order and the jogging track was closed most of the time due to construction. Most of the areas on the ship were closed off for sanding and it was very dangerous. The children's pool was closed the entire time. While I was having breakfast outside, soot was flying around and landing in my food which forced me to go inside (Not what I wanted coming from the snow in NYC). The boys that were playing basketball were covered in black soot and thy're eyes were puffy when they came back in. I had a constant cough the entire time and it's still with me as I have no idea what they were using to clean with. I will never take another Norwegian cruise as long as I live Read Less
10 Helpful Votes
Sail Date: March 2018
The good: Almost a year ago, my husband and I booked this Panama Canal Cruise with Norwegian Cruise Line. Our travel agent was helpful, answering questions and getting things booked for us. We were very excited to be going on this ... Read More
The good: Almost a year ago, my husband and I booked this Panama Canal Cruise with Norwegian Cruise Line. Our travel agent was helpful, answering questions and getting things booked for us. We were very excited to be going on this ‘trip of a lifetime’ as advertised by NCL – 15 days aboard a beautiful ship while getting to see the Panama Canal! We had a nice cabin - a rear facing balcony - perfect for going through the canal. Our steward was excellent! Overall, we found the staff to be friendly and helpful. The food was pretty good - after 15 days the variety seemed to be lacking a little, but overall the food was fine. We ate mostly in the main dining rooms for dinner, and on the 11th deck for breakfast and lunches. The Panama Canal is impressive, and if you are at all interested in seeing it, do! The ports of call were interesting, and the tours we booked through NCL were good (even though you pay a little more for booking with them rather than booking private tours). The bad and the ugly: At the beginning of the cruise, we found out there would be some work being done on the ship. Oh well we were sure there would still be so much to enjoy! We weren’t going to let that bother us. A couple days in, we were looking at the Cruise Next program, and excitedly thinking of future cruises with thoughts of travelling with family as a large group. What fun we could have! It soon became apparent that it was not just a small amount of work, but their ‘enhancements’ meant some venues were closed for the entire cruise. A disappointment as we had been looking forward to all the ship had to offer. Champs Bar, the Topsiders Bar & Grill, and the Las Ramblas Tapas Bar & Restaurant were closed the entire cruise. The 12th deck was undergoing extensive refinishing, as was the promenade deck 6 – meaning different large portions of these were closed throughout the cruise. Often doors to the outer decks were blocked off and/or locked – how would this play out in an emergency? The open portions of the decks were also very crowded, as so much space was closed off. Even in the open areas, it was often so noisy from grinders, sanders and other equipment that you couldn’t be there. There was also dust, particulate, fumes, and who knows what else was on the decks and circulating in the air. A few days in, this all became very problematic – far beyond just an inconvenience- as we were in a full-on construction zone! Health issues were occurring as a result of fumes/chemicals/particulate on the ship! I never dreamed I would spend so much of our trip with varying degrees of symptoms including sore, itchy, red, puffy, and runny eyes as well as a runny nose and hoarse throat as a result of their ongoing renovations. Being on shore offered some relief! But then symptoms soon returned after we were back on the ship. There was not much escaping it, and you never knew where it would be the worst. Many times, I found myself running back to the cabin to lay down with a cold cloth over my eyes. Have you ever been near tear gas? That's what it felt like at times - the same symptoms and severity for me. The construction workers were in masks and protective suits – the products they were using were toxic and dangerous. Yet here they were, using them in the proximity of the passengers and crew. Take a walk around the promenade deck? Nope, parts were always blocked off and at times the fumes would irritate my eyes so badly I had to leave. Hang out by the pool? Dust, fumes, and noise often made it impossible. Areas indoors were also often affected – perhaps all going through the HVAC system?! It is shameful that the company felt it was ok to do this work with passengers and staff on board. The noise, dust/particulate, chemical smells and fumes, and closures of large part of the ship was completely unacceptable. This was in no way the vacation as advertised that we booked. What did NCL offer as compensation? 25% of our cruise fare paid toward a future cruise before March 31, 2019. They say the Sun is undergoing enhancements to better serve our guests and thank us for our patience and understanding. This is an insult – essentially just a marketing ploy. Current guests be damned. A trip of a lifetime? Their disregard for passenger experiences, health, and safety is unconscionable. I know I am not the only one upset about their cruise aboard the Sun. As for value for the money? We paid thousands to be on a ship actively being renovated! If this had not been the case, the value would have been ok. As it was, we feel ripped off by NCL. Read Less
9 Helpful Votes
Sail Date: March 2018
We thought the destinations looked terrific on this cruise and it would have been wonderful, were it not for the construction work beautifying the ship throughout the two week cruise. Jackhammers, sanding, drilling, dust, strong chemical ... Read More
We thought the destinations looked terrific on this cruise and it would have been wonderful, were it not for the construction work beautifying the ship throughout the two week cruise. Jackhammers, sanding, drilling, dust, strong chemical smells meant that a gloom descended over us, however hard we tried to make the best of things. Fantastic locations and days off the ship were great, and it was a huge relief to get away from the irritation of being around building work! However, I couldn't snorkel in Ensenada, as my throat was so irritated by the dust and my mild asthma was very aggravated, resulting in a horrible panicked feeling. We only found out when we boarded the ship that it was headed to be refurbished in Victoria, Canada, at the end of our cruise, as pallet after pallet of chemicals, paints were loaded at Miami. This meant that much of Deck 12 was covered by these materials, but we thought it wouldn't affect us. How wrong we were - major work lifting decking mats, sanding, filling, levelling decks, priming them, then covering them with self-levelling rubber compound was carried out on Decks 6 and 12, then work was carried out on Deck 11. The final straw for me was the Smoke Stack being worked on, with hammering and insulation materials being ejected from the stack, which billowed around us on the Aft Deck 11 and 12, on tables, food and drinks. Sea days lying around the pool on Deck 11, were spent with sanding going on overhead, with a fine mist of mouldy old paint in the air. Quite a few people felt seriously ill and saw the doctor, while a large number of people had headaches, sore eyes, sinus sensitivity and coughs. NCL should have been honest about their plans, and only after calling a meeting with the Captain, have offered 25% of the price paid, to be used against a cruise if actually started within the next 11 months. I'm unwilling to give more of my hard-earned money to NCL, as their handling of this has been awful and it certainly spoilt much of the holiday. The general staff were good, but I've given service a 'terrible' rating, as the true test of customer service is when things go wrong, and no service was given in relation to our complaints. Healthwise, I'm still coughing now I'm at home - we're very disappointed in NCL as the cruise could and should have been fantastic. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 3.5 0.0
Shore Excursion 3.5 0.0
Enrichment 3.0 0.0
Service 3.5 0.0
Value For Money 3.5 0.0
Rates 4.0 0.0

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