"We also had an electrical issue at our first port that lead to a significant delay (days, not hours) and them having to cancel one of our stops (Costa Rica), after they already had to cancel our Nicaragua stop at the start of the cruise.To be clear, this was my first cruise, so I don't have anything to compare it to, or any sense of what is typical on a cruise ship...."Read More
hansenj1117
First Time Cruiser
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Age 40s
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1-10 of 111 Alaska Norwegian Sun Alaska Cruise Reviews
I have mixed feelings about this cruise. I've only been on two cruises prior to this and both were with Carnival to the Bahamas.
FIRST IMPRESSION - The port in Seattle was dirty. The check-in process was long, which is usually par for the course. When I finally got checked in and on board the ship I couldn't even go to my room because it wasn't ready. When my room was finally ready they ...
I last sailed this ship 6 years ago. This is the first time since COVID that I have sailed on NCL, my 25th cruise total and I am Platinum status with them. My fav cruise line has really stopped customer first service. My checkin was 11am, no rooms ready till 3pm so the common areas were flooded, no room to sit, not enough bathrooms. Then the buffet is a bad flow causing hundreds of people to line ...
Chose this cruise as a bucket list trip. Arrived to a balcony room that was dirty - fingermarks on mirrors, glass and cabinets. Wiped out the drawers before putting clothes away. Toilet had to be worked on 3 times, but they finally got it. I wrote a complaint to the General Manager and had the Executive Assistant Housekeeper visit while we were cruising Hubbard Glacier. From that point on the ...
I was very disappointed because on our original route we were to have seen Sitka and was replace with Icy Straight Point! I don’t feel like that was an even trade! Excursions were rushed with little time to just visit individual towns beyond excursion time! I’m a coffee drinker and had to go downstairs in am to get my coffee! Coffee should always be in the room.No one likes to get dressed early to ...
We chose this cruise because it left from Seattle, a city we had not visited. The hotel, Crown Plaza, was great. Boarding the ship and getting into our cabin took forever. Our cabin (8230) was very nice except for the fact that it was very cold and we could not control the temperature. They attempted to fix it but never really did. We felt that having to pay for water and soda was not ...
Just Travelled to Alaksa on the Norwegian Sun.
02 Jun 2023.
The intinery was fabulous. Could not be faulted. Alaska is definitely a must see destination.
Loved Alaska.
However I gave the cruise a lower rating not because of the itinerary but for attitude and Handling by NCL of issues we had.
Firstly NCL’s customer service is both disappointing and dismissive, if you have an ...
This is our second cruise to Alaska. This cruise was selected because we did not want to disembark in Seward and take a train ride to the Seward and wait. My wife enjoyed the cruise, I didn't.
The embarkation was somewhat more confused and uncoordinated that usual. After boarding, eating and waiting for the staterooms to be prepared, we (the majority of the ship) find the key cards stopped ...
This was our very first cruise and may be our last. We do NOT care for crowds at all and this entire experience was nothing but one crowded mess. How anyone finds standing in endless lines, being herded like cattle, and cramped up like sardines fun and enjoyable is beyond me. We went on a cruise as it was the only practical way for us to tour the Inside Passage of Alaska. We do not fly on ...
We joined a group of friends on this 11 day Alaska cruise. We have done several Alaska cruises and it is a favorite of ours. Most of our group had never been on a cruise before and/or had never been on an Alaska cruise. NCL started on the wrong foot. This was the ships first cruise to Alaska in 2023. They had just come off a bad stretch where the ship lost power and had other problems. After ...
To be clear, this was my first cruise, so I don't have anything to compare it to, or any sense of what is typical on a cruise ship. The Sun is an older ship and could really benefit from some updating and repairs. Many people that I spoke with had mechanical problems in their cabins, though most were promptly fixed by the crew. I had an issue with the thermostat in my cabin. It didn't work, so ...