607 Norwegian Star Mexican Riviera Cruise Reviews

We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise ... Read More
We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise on a 6am flight to LA, we were on the Star by 12:15pm. Embarkation was smooth. We had no special perks and had an ocean view cabin so we were surprised how quickly we were on board. The ship is lovely, easy to navigate around and all the public spaces were clean and bright. We had specialty dining three times during the week. La Cucina was our favorite, we ate their twice. Our waiter Sameer was excellent. On our second visit we were seated next to a two women who were having a loud and intrusive argument, I asked to be re-seated and it was done immediately. All the dining was wonderful. Whether at the Topsider for burgers, either of the main dining rooms or specialty dining. Bar service was very good. we got coffee and pastries each morning in our cabin. It was good, only once the coffee was undrinkable, it was so strong, otherwise the coffee around the ship was good. Entertainment was wonderful. The theater was not. The seats were broken and very uncomfortable. The recent refurbishment left the theater out and that was a big mistake. The condition and comfort of the theater was our only complaint. Shore excursions were way over priced. Even with the $50.00 per port excursion credit we got, we only did one the whole cruise. We did a walking tour of Puerto Vallarta that was very informative.. We took a $10.00 pp. glass bottom boat tour to the Arch and it was amazing. This was in Cabo. We did not leave the ship in Mazatlan. We got the Thermal Suite package which was wonderful but as the cruise went on it was so crowded we stopped going. it was billed as a quiet sanctuary but in the end it was too crowded. Our cabin steward was great. Efficient and unobtrusive. Our cabin was always clean. Sunny did a great job. Read Less
Sail Date March 2019
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I ... Read More
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I tryed to log into the wifi service I once again found myself in a long line to find out there was another person's birth date listed in my information once again. I took this cruise because my nephew was getting married onboard NCL took great care of there wedding! But this is not a cruise line for me. When you get on board they make the drinks way to strong and make up for it by under poring towards the end of the cruise. What is so hard to make a consistent drink? my room was 11110 and my cabin steward would come around 1pm and 8:30pm if he did come by the room. Only cabin steward I never tipped on a cruise because he never did anything. I left the room ten times cleaner then NCL can get it! If I was not with my family I would have flown home from the first port. The food was good but just in the buffet. My trips to the dinning rooms left me hungry and heading up to get something I could eat. They sent a review e-mail to me but never ask why I didn't like there cruise. This is a cruise line for younger people that haven't been on the better cruise lines! Read Less
Sail Date March 2019
Small group of friends cruising together made for a great time during Spring break. On board, there was plenty to do on the Star when or if we wanted. We found room in the hot tubs, especially enjoying the one in H20 Spice area. We ... Read More
Small group of friends cruising together made for a great time during Spring break. On board, there was plenty to do on the Star when or if we wanted. We found room in the hot tubs, especially enjoying the one in H20 Spice area. We had no trouble finding a lounge chair for sunning. We loved meeting up at Gatsby's for a cocktail and good music. (I love piano music!) We thoroughly enjoyed Cagney's, the Teppanyaki grill, and LeBistro, along with what we felt was special treatment in the Versailles dining room. I tried some new flavors and some different dishes that I wasn't familiar with and of course, I made sure to order seafood, especially seafood appetizers many times. Each port of call delivered warmth, fun and interesting sights, good food and beach time. We did not do any excursion as we just wanted to look around on our own and land at the local beach. Took a cab to town in Puerto Vallarta, a pulmonia in Mazatlan and water taxi in Cabo. NCL took care of the planning of our flights and transfers. Everything went smoothly including embarkation and debarkation. Read Less
Sail Date March 2019
This cruise was awesome. Im so glad I did it. Everything about it was smooth. To getting on, to getting off. No problems. Food was delicious in the buffet. And in the restaurants as well. Never a long wait to eat. My boyfriend and I went ... Read More
This cruise was awesome. Im so glad I did it. Everything about it was smooth. To getting on, to getting off. No problems. Food was delicious in the buffet. And in the restaurants as well. Never a long wait to eat. My boyfriend and I went to the gym, soaked up some sun went to see a movie. And a show. We even went to shore and did some excursions. But my favorite part was the casino. I will definitely sail Norwegian again. My cabin steward was Paul. He was very sweet. Very attentive. We needed some distilled water. He was on it. Had it in the room when we returned from dinner. Another thing we told him our names the first day and he remembered us the whole week. I did the seven day Mexican Rivera. Next I want the Norwegian Alaska Cruise. I can’t wait to set sail on my next adventure. Read Less
Sail Date March 2019
We really wanted to love this cruise but Norwegian falls short. We upgraded to a balcony room to recieve the free at sea offers. Balcony room was good. It was very clean and our room staff was wonderful. We wanted to arrive in LA a couple ... Read More
We really wanted to love this cruise but Norwegian falls short. We upgraded to a balcony room to recieve the free at sea offers. Balcony room was good. It was very clean and our room staff was wonderful. We wanted to arrive in LA a couple days early but our flights could only be booked for 1 day early. I called 2 months early to ask if we arrived in LA early on our own, could we skip our departure and just use our return flight. I was advised to call when I arrived in LA, as long as i called within 24 hours of the flight I could cancel the departure. Well we arrived in LA only for norwegian to say sorry we dont care what we told you, we are cancelling your flights. So we had no flight home! When we got on board we stood in the long line to ask guest services if we had to use the shore excursions credit on shore excursions, or if it was a credit to our room. We were told it's just a credit to the room so throughout the cruise we thought we were using a credit, only to find out on the last day there was no credit because we didnt book any excursions. The food was by far the best part of the cruise. I would say even better than royal carribean. The entertainment was hit or miss. Overall the customer service felt like a cheap cruise. The staff seemed overworked and unhappy. Usually my favorite part of a cruise is meeting and getting to know the bartenders and wait staff but none of them were that personal. Overall it was a cheap smaller cruise with a company that needs to nickle and dime its customers to stay afloat. If your looking for a cheaper option I would recommend carnival everytime over norwegian we were not impressed at all. Read Less
Sail Date March 2019
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style ... Read More
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style dining you should allow others to sit at the tables to because there was lots of empty seats one night and they was handing out pagers and you should at least ask guest if they mind if they would mind if others could sit with them.. I didn't like that. The Japanese steak house was my favorite the chefs were very entertaining during the cooking and the presentation of the food was great and the food tasted wonderful. Not sure why but no towel animals were put out on the beds could be cut back on the ships or this may only be done in rooms with children only. Read Less
Sail Date March 2019
We were on this ship last year and loved it so we booked again, they renovated the ship and it became worst, everything is very tight, tables in buffet are to close as well as around the pool, room steward was very slow and not very ... Read More
We were on this ship last year and loved it so we booked again, they renovated the ship and it became worst, everything is very tight, tables in buffet are to close as well as around the pool, room steward was very slow and not very friendly, we had other issues and way to many to mention, the guy taking pictures asked to hold my phone which was clipped to my belt, so i let him, he dropped it and broke my clip, had to put my phone in my pocket for the remainder of our Cruise, Omelette Station needs to be improved, very confusing, not sure if we will sail Norwegian in the Future, 24 hour deli would not seat us @ 11:00 am because they were getting ready for their lunch menu to change, made no sense, open 24 hours but couldn't get a seat, they have also gotten rid of the slide at the pool. Read Less
Sail Date March 2019
We were very pleased with the ship overall and the staff. They were helpful and service was good. We especially enjoyed the specialty French restaurant. On the third night, my 2 year old grandson had a seizure due to a fever from a ... Read More
We were very pleased with the ship overall and the staff. They were helpful and service was good. We especially enjoyed the specialty French restaurant. On the third night, my 2 year old grandson had a seizure due to a fever from a possible lung infection at about 4am. We were extremely satisfied with the medical attention that he received from the doctor and staff onboard. They arranged for an ambulance to pick us up when we docked at 9am. The onboard care was excellent but very expensive. The ship arranged for the ambulance to take us to a private hospital almost 2km away. From locals, we know there are reputable private hospitals closer. I am not sure why this one was chosen - it had only 16 beds and a rotating pediatrician. Of these 16 beds, only 5 were occupied. Perhaps it was a private hospital just for Norwegian guests. We were not able to rejoin the ship. Thank goodness for travel insurance as it was very expensive! We had no chance to do any of the tours before leaving. We found the entertainment to be quite good. On previous Norwegian cruises, we enjoyed the dueling pianos but they were not on this voyage. It had the potential to be very good if we could have returned to the ship but our insurance would not cover my grandson if he returned. Read Less
Sail Date March 2019
Decided to take the family on a cruise during spring break, which was a little earlier than most, so we were able to get closer to off-season pricing. What was really exciting is that they had great deals when we booked on guaranteed ... Read More
Decided to take the family on a cruise during spring break, which was a little earlier than most, so we were able to get closer to off-season pricing. What was really exciting is that they had great deals when we booked on guaranteed oceanview rooms, which we've never tried. That was a real plus (ended up with picture windows), were able to see lots of good scenery, my daughter saw a group of dolphins looking out their stateroom, added a nice element we've never had with inside. Service on the ship was great, with a couple of exceptions I'll explain later. Room stewards and most dining experiences were great. Had the dining options on another ship, nice to see they were there as well. Pros: Loved the updated dining areas, such as O'Sheahan's and Ginza, in addition to the Main Dining Rooms and buffet. Didn't try the paid dining. Staff was very on top of things 95% of the time and very friendly First time in the Mexican Riviera, loved the itinerary and ports Oceanview! Had a Mexican cultural show that was amazing, acrobats were good as well. The communication features on the app were more than worth the $9.99/device. Huge plus. Staterooms had USB chargers, so easy for kids to keep devices charged. Cons: As I've read in other reviews, the layout of the ship is weird. It's because they added the newer dining and other amenities (which is absolutely worth it), but it was often hard to navigate the ship to get where you wanted to go (for example, not very direct entrance to kids club). Related, the main buffet area feels very cramped and doesn't hold many people. It doesn't need to with other options, but that's a problem. Needed a reservation for everything really quickly. For example, really hard to get into Ginza. Service in some dining areas was really slow. I think that they just had too many people for what they could handle. I would say overall felt very crowded. I've been on bigger ships that felt less crowded than this one. Lots of lines for the same things. I'm more conservative, but the music shows weren't to our taste, a little too frisky, glad we didn't take our daughter to the first one (skipped the second one). Didn't have some of the bells and whistles that my active kids would have liked (no splash pad, water slide, ice skating, basketball had a low net, things like that) For the app, didn't have a place to check the schedule for the kids. Also, could have had an option to get more detailed informaiton about an activity on the schedule, similar to the description seen in the print guide. Rough sea day on the way back, I hear that's normal. It's a cruise so I'm always going to enjoy it! I hope NCL could take some of this feedback and fix things (though some things they can't fix). I enjoyed it and would take this itinerary again. I would go on this ship if the price were right. Read Less
Sail Date March 2019
The guest services were flawless. The meals at the complimentary and pay for restaurants were excellent. The buffets were great, just like eating at home only better. The excursions were exciting and on time. Our cabin ... Read More
The guest services were flawless. The meals at the complimentary and pay for restaurants were excellent. The buffets were great, just like eating at home only better. The excursions were exciting and on time. Our cabin steward, Resley went out of his way, I think, to make sure our room was always flawless when we returned, and he was a pretty interesting person to chat with as well. 9230 I was very afraid of going on this trip because it was my first cruise. I am afraid of the water and being away from home. But we went on this cruise with our sons and their wives and we had an absolutely GREAT time. I was never afraid after getting on the ship. I always felt safe, met a lot of the cruise staff and that helped put me at ease. Everyone is so friendly and so focused on you having a good cruising experience. We played bingo twice every day and although we never won, we laughed so hard because it was so much fun. The staff makes it fun for all. The evening shows were AMAZING and were every bit as good as shows I have seen in Vegas. I so much enjoyed this trip that we have agreed to go on another one next June with some other family members. Ahoy matties. Read Less
Sail Date March 2019
The Star may not be the biggest, newest or glitziest of the Norwegian Cruise Line fleet, but it is the Little Ship That Could! We found the crew to be positive, engaging, friendly, and accommodating from top to bottom. We attended the ... Read More
The Star may not be the biggest, newest or glitziest of the Norwegian Cruise Line fleet, but it is the Little Ship That Could! We found the crew to be positive, engaging, friendly, and accommodating from top to bottom. We attended the Meet and Greet given by the officers and heard from all of the major departments on board, all were very keen that we bring any concerns to them. I complimented the Food and Beverage lead about how they are now putting Vegetarian and Gluten Free symbols on the menus in the main dining rooms (which he told us was rolled out about 6 months ago), which was very helpful for our party. The buffet had all the food you could ever want, the two main dining rooms were elegant with adequate choices, the specialty restaurants provided that something extra in terms of food and service. Our cabin was large enough for the time we spent in it, and our room steward Joe was super sweet. Shore excursions were just what we wanted and needed. Never had to look too far to find an available lounge chair on deck, which has been an issue on previous cruises. The greatest compliment I could pay is that I would immediately get back on board and do it again. Read Less
Sail Date March 2019
We booked this itinerary as it lined up with a conference we were attending in California. It is one of the smaller ships we have sailed on. Embarkation was fast and efficient. The staff was amazing. Somehow we were bumped up to ... Read More
We booked this itinerary as it lined up with a conference we were attending in California. It is one of the smaller ships we have sailed on. Embarkation was fast and efficient. The staff was amazing. Somehow we were bumped up to concierge level. Suzana was wonderful, reminds one of your favorite aunt, Food Service The food was excellent. We did Cagneys and La Bistro. Both were great. We used the Venetian as our main dining room. Food service and quality was excellent. My only feedback is that we had reservations for 5:15 PM and the Venetian only opened at 5:30. Did understand the timing. The casino was extremely smokey. This limited my time in the venue. The smoke stuck to your close merely walking through. Entertainment - excellent The 5 O'Clock Somewhere bar was ok. I preferred the Mondavi Wine bar on the Dawn. They use this location for live music, I would suggest they improve the sound system as the sound did not carry through the bar. Beverage Service The bar tenders were great. We were disappointed with the lack of options on the by glass wine offerings. Every cruise we have done over the past 2 years has continuously decreased the offerings. They had many bottles at $30 ish and they would give a discount of 20% with the package. They also increased the costing on premium liquors, IE Ron Zacapa 23 went from $17.95 to $22.95. The nickle and dimeing has to stop... Peurto Vallarta We did a discover PV tour. Great little tour. Mazatland We hired a cab for a 2 hour tour. Cleanest city we have ever been in. Beautiful scenery. We will go back. Read Less
Sail Date March 2019
This was my third sailing with Norwegian after cruising on the Escape and Getaway. I was a little worried that the ship would be too small and that there wouldn't be enough activities on board for our two teenagers. The teens had an ... Read More
This was my third sailing with Norwegian after cruising on the Escape and Getaway. I was a little worried that the ship would be too small and that there wouldn't be enough activities on board for our two teenagers. The teens had an amazing time at the Entourage Club and made a large group of friends that they hung out with the whole cruise. I found the Star to be a wonderful ship for many reasons. First off, embarkation out of the San Pedro port was VERY fast and so easy. The friendly staff on board the ship continually went above and beyond. Secondly, it never felt crowded to me. There were always lounge chairs available and never had to wait long at bars for drinks. In fact, waiters actually came around and took drink orders which is something we rarely experienced on the larger NCL ships. DINING (Gluten Free Perspective I'm going to start by saying that the dining was way better than the other competing cruise line that we've sailed on three times. I have a NCGS (non-celiac gluten sensitivity) and it's always a worry that I'll experience symptoms while on vacation from accidental exposure. This was the BEST NCL experience I've had as a gluten free cruiser. Every evening they had a special diets coordinator named Valan come and meet me at dinner to take my order for the next evening. Usually on cruises they forget to do this or I have to make a special trip to MDR to place the order myself. I did not have to do this and Valan always knew where and when I was dining and found me to bring me the menu. We ate at Moderno, Sushi Bar, Teppanyaki and Le Bistro and I never had a problem ordering something that I liked. My youngest son celebrated his 15th birthday and they even made a special gluten free cake so that I could enjoy it as well. I never asked for this and it was such a thoughtful gesture. I had to eat lunch at the buffet a couple times but I just asked to speak to a chef and he pointed out all the options that were safe for me to eat. I never experienced any gluten exposure symptoms the entire cruise. Most of the Indian food options (except bread of course) were always safe and were very delicious! We did eat at the Topsiders Grill a couple times but I'd be careful if you are celiac as the mayo and condiments in open containers were definitely contaminated with bread. We just ate the burgers with lettuce and other veggie but again be careful if you are super sensitive as the tongs may come in contact with bread. We also ate at O'Sheehans for both lunch and breakfast. They do have gluten free bread if you ask but the hashbrowns are not GF friendly because of the fryers. My husband and boys are not gluten free but both my mother in law and myself are and we had no problems. Amost all requests were accommodated with ease. Food takes a little longer as it is prepared in the allergy free kitchen but it's always come out fresh and tasty. My husband is SUPER critical about food and a bit of a snob and he commented on how the food was really good on this ship and we only had a few things that were mediocre. ENTERTAINMENT and ACTIVITIES We enjoyed seeing most of the shows on board the Star. We saw Paradis, Band on the Run, a comedy act, and an Acrobatic show with a husband/wife team and their son. All shows were enjoyable and the costumes were incredible! We also did karaoke and merengue dance lessons. We enjoyed the live music throughout the ship. I did book a Thermal Spa pass at Mandera Spa. It was very uncrowded but a little small. I still enjoyed it but I didn't use it as much as I would have liked to. The gym is a little small and is missing equipment like kettle bells, slam balls and medicine balls that other ships have. It does have a lot of cardio equipment but the weight lifting area is so tiny and gets crowded. The group classes were a little pricey in my opinion. I personally don't feel $20 for a 30 minutes class is a very good deal but if you book a class pack (only offered on the first day) you would save money if this is something you are interested in attending more than 3 times during the week.They at least have a gym but it is not the nicest one I've used on a ship. I was happy to find out that they recently added a Spice H2O to this ship with two hot tubs. I liked that it was covered by an awning but if you wanted sun you could go up the stairs to the helicopter pad for lounge chairs. We also enjoyed the Sky High Bar at the top of the ship because you could listen to the music and enjoy the views. We went up here on a sea day with family traveling with us to play some card games. We enjoyed all the bars on the ship but we particularly we enjoyed Sky High, 5 O'Clock Somewhere and Bliss Ultra Lounge. We were disappointed that the Sugarcane Mojito bar had very limited hours and didn't open until 5:00 but you could order your drinks to go and take them with you to enjoy poolside. SERVICE Our cabin steward did a great job cleaning our room each morning and turning it down for us at night. We rarely saw him or talked to him and he really didn't go out of his way to introduce himself to us. This doesn't really bother me at all and is really just an observation and comparison from previous cruises where the steward went out of his way to talk to us. Our cruise director was Dingo Dave and he was a fun guy. I would see him around the ship and he came to our Cruise Critic Meet and Greet. They had a very entertaining Meet and Greet and all the officers introduced themselves and even gave us their numbers to reach them. They were all very funny and it was nice meeting other cruisers from this forum. As I mentioned earlier, the staff was very accommodating and friendly. We did run into two staff members (O'Sheehans and Versailles) at the end of the trip that were a little grumpy at first but after making small talk with them and joking around a little bit, they came around almost instantly and they were smiling and happy. The staff members all work so hard and I always give a little grace and extra smiles if they seem to be having a tough time. I can only imagine what they deal with on a daily basis. PORTS This was my first Mexican Rivera cruise and I enjoyed all of the ports. We don't typically book our excursions through the cruise line. We go through reputable outside websites and find the excursions less crowded, less expensive and more personable. We went to the Marriott in Puerto Vallarta for a day pass. It was only 650 pesos and 500 of those pesos go toward food and drink. It was a beautiful hotel and not too far from port maybe 10-15 minutes. In Mazatlan we booked a city tour and the guy gave us like an extra 2 hours! It was awesome. We went to Tabascos Beach Club in Cabo and it was uncrowded and they had 2 for 1 drinks for about 145 pesos. My in laws ordered breakfast and it was huge and they said it was delicious. We had the beef nachos and they were so good. I ended up getting an hour massage for $35 and my husband and son rented a jet ski for $40. You can totally haggle on prices with them. I would do this itinerary again because we enjoyed all these ports so much. SUMMARY The Star has had a brand new makeover and she delivers on friendly above and beyond service and a relaxed fun experience. If you want things like rock walls, water slides, mini golf and ropes courses then this would not be a good choice for you. If you want an uncrowded ship with relaxed activities, delicious food and friendly service the Star provides great value and an enjoyable smaller ship experience. Read Less
Sail Date March 2019
This was our first time ever on a cruise. We got a great deal, so we ended up booking the family suite. It happened to come with a concierge and butler. We thought that was pretty cool, except the concierge was completely useless. He ... Read More
This was our first time ever on a cruise. We got a great deal, so we ended up booking the family suite. It happened to come with a concierge and butler. We thought that was pretty cool, except the concierge was completely useless. He booked 3 reservations for us and made huge mistakes on all of them. The butler was pretty great, he came when we called him, but otherwise he never called or popped in to check on us. It was obvious the staff on these cruise ships are super overworked. We saw some employees in multiple restaurants spanning 13+ hours throughout the day. They get about 5 hours of sleep per night and see their families every 8 months. I am not sure how I felt about that. The suite we stayed in was nice, but there were some things that were not the luxury suite it was sold to be on the site. The phone was so incredibly filthy, most of the curtains were ripped off their holders (they use curtains to divide out the "rooms" within the cabin), and the carpet had stains that looked to be quite old. Definitely not what I was expecting after paying $6000. We were charged $10/phone for the internet service to be able to communicate with one another while on the cruise, but the NCL app is SO incredibly bad that we ended up hardly using it at all. We will cruise again, but not sure we will dish out the extra money - doesnt seem like it was worth it. Read Less
Sail Date March 2019
My husband and I took this cruise to the Mexican Rivera on March 9th. Embarkation was a breeze. We had a balcony cabin midship on 9. It was spacious and had enough storage for all our gear. Our steward was excellent as well. We made ... Read More
My husband and I took this cruise to the Mexican Rivera on March 9th. Embarkation was a breeze. We had a balcony cabin midship on 9. It was spacious and had enough storage for all our gear. Our steward was excellent as well. We made reservations for all the restaurants before we left home. I highly recommend this because it is very difficult to get reservations, especially at the specialty restaurants, after you board. We ate at Cagney twice and La Cucina once. They both had excellent food and service. The other nights we ate in the lovely Versailles dining room. We sat in several different locations and received wonderful service and food each time. We ate breakfast and lunch at the Garden Cafe. The food and selection was very good but it was difficult to find a table. We had drinks at most of the bars and encountered very good service in all. The entertainment was outstanding in the theater. The musical numbers were fabulous, the magician and contortionist were amazing and the comedian was entertaining. The shows are at 7:30 and 9:30. We enjoyed the ports but were disappointed not to see any whales on our tour in Cabo. Disembarkation was easy as well. We opted to carry our own luggage off and breezed through customs in Los Angeles, ordered an UBER and were at the airport all within an hour. Overall this was a great cruise on a beautiful ship with a wonderful crew. Read Less
Sail Date March 2019
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's ... Read More
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's (3.5-4*), Le Bistro (3*) and Moderno Churrascaria (3*). If we went on this cruise again the only one of the 3 that I would consider paying extra to dine at again may be Cagney's. I don't think that any of them are much better than the main dining room. We ate twice at O'Sheehan's Neighborhood Bar & Grill. The food was below average (2*) both times, average (2.5-3*) service. The buffet food was average, good selection and well maintained. The entertainment onboard was very good. We all enjoyed the nightly shows in the main theater. Our children enjoyed the cruise but they did occasionally get bored. I think they would have enjoyed a ship with more activities appropriate for young teens. The cabins were well maintained and clean. Embarkation and disembarkation were well run and efficient. Overall I would give this cruise a 3.5* and would go on this ship again if the intinerary and price met our needs. Read Less
Sail Date March 2019
Overall, the ship is great. It's nicely furnished, the food is great, the entertainment was the best I've ever experienced, and the exercise room was excellent (unlike the Sapphire Princess that we were just on in January). The ... Read More
Overall, the ship is great. It's nicely furnished, the food is great, the entertainment was the best I've ever experienced, and the exercise room was excellent (unlike the Sapphire Princess that we were just on in January). The comedian was hilarious and the stage productions were extremely well done. Even the daily musicians were good. That's why the ship gets my high rating BUT ... 1) If you value privacy, do not get a minisuite on the 11th deck. The privacy screen does not extend out to the railing. If the next-door neighbor is at the railing, they can not only see into your balcony, they can see into your cabin as well. If you want to dress, be sure to close the curtain. 2) Our particular mini-suite, Cabin 11188, was simply the worst ever. Do NOT choose this cabin or 11182! Every night from midnight to two a.m. somebody or something drags stuff across the floor, drops things, bangs, etc. It was seriously loud and the folks next door were hearing it, too. I thought it was the H2O lounge or the dining room, but it wasn't. Instead it seems to have been the crew moving things around. I called to complain after two nights and the officer noted the noise and it quieted down ONCE but repeated again the rest of the cruise. We were given a free specialty dining but it doesn't 3) Our cruise got off to a nasty start with the lifeboat drill in which a crewmember at Muster Station D decided she was going to be our Drill Sergeant for the day, giving orders and lining us up. I was in line "as ordered" but that wasn't good enough for the Drill Sergeant, who actually ordered me to move forward two feet (!) to fill in the gap in the ranks. Other groups were not "lined up" like this. She was just generally bossy and unfriendly. She also talked during announcements over the intercom so we couldn't hear either one. When I confronted her afterwards about her unfriendly demeanor, she just gave me more attitude. I reported this behavior to her superiors and received an apology but no followup. 4) We experienced very slow service in Cagney's. 5) I called for a wakeup call that never came (fortunately my own alarm worked). 6) I was amazed to be in Gatsby's on the next to last night to see two (2) guests using four chairs; i.e., sitting with their feet up on the other chairs. 7) The 5 O'Clock Lounge is nice but poorly set up for the karaoke activities they hold there. Unlike other NCL ships, the Star has no forward lounge where you can sit inside and watch the ocean. Read Less
Sail Date March 2019
This review is of the suite experience in NCL STAR Mexican Riviera. They are so many reviews of the MR cruises, I decided to concentrate this review on the suite experience. There are many online videos, but sometimes I find the reviews ... Read More
This review is of the suite experience in NCL STAR Mexican Riviera. They are so many reviews of the MR cruises, I decided to concentrate this review on the suite experience. There are many online videos, but sometimes I find the reviews often answer more questions, so an additional reason for this review. As many of you know, the STAR does not have a Haven area. Although we have not sailed in several years, we do have previous experiences in a suite, including the STAR on NCL. Those experiences were great as well. I would say this one was further refinement towards improving the experience. Suzanna, the concierge, seems very efficient in her role. She did head for Miami at the end of our cruise, so not sure where she is now. Jeffery and our cabin steward were great, as were Josephine and Salisam(SP, sorry) at Cagney’s/Moderno’s. Cabin: We had the 11530, Opal suite. It is a 2bedroom family suite with balcony located foreword on deck 11. There are several of these same suites on deck 11. This location is keeping with my goal of booking a cabin with cabins above us and cabins below us. The suite is very large and as the name implies has 2 bedrooms. The smaller bedroom is accessed to the right immediately after entering the “hallway” from the deck 11. It has a pull out Futon type sofa that can sleep maybe 2 children but a bit small for more than one adult. It also has a pulldown Murphy type bed with a nice 5 inch or so foam mattress. It has a small tv, closet and it’s own bathroom with a shower. The door to this cabin will lock when closed. Once back out Ii the cabin hallway there is the second door to the main cabin. It also locks when closed. When you enter the cabin, you encounter the same Futon bed but larger. A nice flat screen tv, small end tables. There is a bar/ counter area with your coffee and tea service. A small refrigerator and cabinets. There are glasses, cups, plates silverware, etc. The butler handles this area and restocks it, brings ice and treats. The balcony only covers the living room lengthwise. That is because the whirlpool tub and the shower look directly into the water in the next room which is the master bedroom/bath ensuite. This room has pocket doors, not curtains. There is a king size bed with small tables on either side. Master bathroom: This is really nice. The tub has whirlpool jets. Bath salts and products provided. These products were nice enough. The shower also looked over the water with several different sprays, including a rainforest type faucet. The toilet has its separate enclosed space with door. The windows have shades which can be lowered for privacy. We purchased the spa pass, but quite honestly, I will reconsider that if booking this cabin. Also, of note, we had three sea days on this trip. Electrical plugs/ lighting: So, I was only able to find 2 plugs. One in each bathroom. However, I did not trace the receptacles for the blow dryers and coffee maker. They did seem to be hidden. There is ample lighting but multiple switches, so could take a day to become familiar with them. The closets are very dark however, but plentiful space and hangers. Embarkation: We arrived early, (due to our flight) and went to the check in and over to the lounge with no wait. Refreshments came later as the room began to fill. Suzanna, our concierge came in and we were all given the Dallies for Day one along with other forms such as restaurant reservations, spa offerings. Then after waiting some more time, (due to US customs clearing the STAR from the previous Panama Cruise) we were led as a group into the ship and up to Cagney’s for lunch. Because we were so late, the cabin was ready as we finished our lunch. Breakfast/Lunch: Very nice perk. Breakfast was at Moderno’s. There was a small European style Buffett with fruits, cereals, breads, cheeses, cold cuts, nuts, dried fruits. A few times, we simply had this. A full hot menu was available as well. There are a few posts on cruise critics with recent pics of both breakfast and lunch menus. Dinning reservations: I made our reservations at the 130day point. This is ten days before general reservations open. Some on our roll call some reported difficulties with the times/dates they wanted even at 120 days. I also contemplated adding another dinning reservation about a week before sailing and all that was left was 2100 or later. I don’t think even Suzanna could help with those who did not book in advance. I was able to alter a reservation, though, when we decided to dine with two other suite passengers, but it was the same restaurant and the same night only about 30 minutes apart. Afternoon treats/ coffee service/room service: this was all handled by Jeffery our butler. Treats came every day between 4-5pm I think. It varied from small sandwiches to cheese and crackers, cookies, chocolate covered strawberries, tarts. We also wanted one type of coffee pods. No problem. The room service menu is in the cabin. Breakfast was standard. It was delivered hot and on time. We ordered dinner twice after long days. It has about 7 offerings including a steak, spaghetti, chicken, plus the usual turkey sandwich, hamburger, pizza. Dessert was all on the menu, but we already had the cookies!!! So we order milk then. LOL. Priority tender and port disembarkation: Every evening there was a note from Suzanna on instructions for the next day. There was no need to call and arrange anything. Also, Suzanna (along with the butlers) met with all of us on the last sea day and gave many instructions with a Q & A session. Very nice touch. Probity disembarkation: if you want to walk off with your own luggage, you can literally be among the first off the ship. Our flight was changed by our airlines a month before and involved a much later departure than we wanted. We decided to take a chance on an earlier flight on standby and get off early and head for the airport. Luck was with us and we got on that flight. Of course, I am not recommending anyone rely on that strategy. I would book this cabin again in a heartbeat, very nice experience. First Class all the way. NCL jhas the suite experience down pat. I am happy to answer any questions. Read Less
Sail Date March 2019
We stayed in the Deluxe Owners Suite. Our butler and housekeeping were top notch and need to be recognized as such. The concierge on the other hand completely abandoned her job when it came to my family and I. We had 3 of the 4 Deluxe ... Read More
We stayed in the Deluxe Owners Suite. Our butler and housekeeping were top notch and need to be recognized as such. The concierge on the other hand completely abandoned her job when it came to my family and I. We had 3 of the 4 Deluxe Owners Suites and 3 other VIP rooms. Our group had a total of 11 rooms in the ship. One of the perks with the Deluxe Owners Suites is dinner reservations. Because NCL offered 3 days of ultimate dinning as a incentive perk to sell rooms on the ship they overwhelmed the premium restaurants on the ship, so my family and I who had purchased a total of 8 days of udp not only couldn't get into the restaurants, we left the ship with three unused udp dinners. All ports we visited were spectacular and fun. A "veterans" activity was in the schedule, it was at the 5 o'clock somewhere bar, the whole event was left to the veterans to manage. It was a very much missed opportunity. 4 of people in my group are coordinators for military reunions and all agreed NCL'S venue defiantly does not support any consideration when planning any reunions. I will say all the veterans made the best of the time. There was no assistance or help getting off the ship. In the past we have sailed in the Havens and Garden Villas and always could depend on our concierge, the ball was seriously dropped on this cruise. Read Less
Sail Date March 2019
My husband & I always cruise on NCL because we have never been disappointed. This time we choose the Mexican Riviera onboard the Star. The crew works so hard to keep the ship so clean & well cared for. Although the food is slightly ... Read More
My husband & I always cruise on NCL because we have never been disappointed. This time we choose the Mexican Riviera onboard the Star. The crew works so hard to keep the ship so clean & well cared for. Although the food is slightly above average the specialty restaurants are fantastic. A balcony room gives limited storage but we usually overpack ! The ports were very nice ....... much nicer than the Caribbean ports. Service was above & beyond from the bars, pool area & food areas. This ship was just refurbished in 2018 & is transformed back to the way ships used to be with the glass elevators in the atrium & is a very beautiful atmosphere. I did miss a bar in the lobby but there is one located just around the corner. The atrium is a much quieter area on this ship with a Starbucks & seating for listening to the musical entertainment. Very enjoyable trip. Read Less
Sail Date March 2019
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last ... Read More
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last October. Only problem with the Bliss was embarkation but the onboard experience was wonderful in every respect. This quickly became my favorite ship. Food and entertainment was great. So for this reason we booked the Star which is smaller than the Bliss and about the size of the Jewel. Because I know that Norwegian has small rooms in the oceanview category (which is what we usually book), we booked a balcony room (smaller than most other cruise lines' balcony rooms). Found food to be mediocre in buffet with limited variety (particularly in area of vegetables/potatoes). Temperature of food was adequate. We ate exclusively in the Versailles dining room fro dinner and this was a step up from the buffet in terms of food quality, but not by much. The best complimentary food to be found, in my opinion, was at O'Sheehan's, the 24 hour pub restaurant. Unfortunately, they have discontinued the fried mozzarella sticks with marinara sauce which I used to love at O'Sheehan's. Maybe to many other people loved them too and Norwegian decided they were spending too much money on them. Norwegian is also the only cruise line that does not allow you to bring your own soda pop on board. They want to be sure you either buy theirs at $4.25 a can or buy the unlimited soda package which is exorbitant unless you and your partner drink tons of soda a day. The specialty restaurants which you pay an extra fee for have always been good, particularly Cagney's steakhouse. We did not east at any of the speciality restaurants this trip but heard others comment that they were good on the Star as well. Entertainment was very good. There were three different production/review main theater shows with singing, choreography set and costume changes which were excellent. My wife and I enjoy these type of shows and these were right up there with some of the best we have seen. There was a husband and wife magician/contortionist act. The magician part husband was standard magic/illusion fare but the wife's ability to contort her body was astonishing and unique. Really incredible! There was a comedian who did different accents and dialects and was funny and entertaining. In the lounges there were guitarists/singers, a pianist singer and the Melodic Trio who sang and played instruments. Musically, there was adequate variety to find something to enjoy. My wife and I seldom do excursions nor do we book cruises for the itinerary. We book cruises to be on the ship for a certain length of time, relax, forget about everything and be pampered and taken care of. For this reason, I do not comment on ports. I only review the internal ship experience in terms of the four things that are important to my wife and myself: food, entertainment, comfort and service. I have already commented on food and entertainment. See my review of the cabin below in regard to comfort. With only one exception, service was outstanding. The crew members were friendly, accommodating, helpful and could not be nicer. They worked harder than most of us would ever want to. The one exception was this. I was supposed to get an onboard credit as part of the package I booked. On the second day, when I got a print out of my account, I remarked to the lady at guest services that I did not see the credit on my statement. She checked and said it was not in their computer. She asked me if I had some documentation showing that I was entitled to it. I did in my room. She asked me to bring it back to guest services so they could verify. As i had the documentation and thought this was a glitch that would be easily fixed, I waited until the next day rather than going up to my room right then and getting it.The next day I went down to guest services with my documentation and provided to a young man on duty who, as I was to learn, should probably not be in any kind of customer service job. The young reiterated that it was not in their computer. I reiterated that I was already aware of that which is why I brought the documentation to him, per the instructions I received from the woman at guest services the day before. I told him that I was aware he did not have the power to correct this buit surely there was a senior officer who did, maybe the captain if necessary, and I had the proof I was entitled to it right there in black and white. He went into a room in back, was there for a while and then came out with several sheets of paper. He started to explain to me that I had received an upgraded room ( same type of room I paid for but in what the cruise line considered a better location on the ship) from Norwegian and implied that either my credit had been absorbed by the upgrade which I did not ask for and could care less about, or that I should be so happy that I received an upgrade on my room I should forget about the onboard credit. I told him this had nothing to do with my issue and started to get a little steamed that he seemed to want to talk me out of pursuing this problem. He kept showing me on the pieces of paper saying, "this is what you paid for your room and THIS is what the room you are in goes for. Look at the difference!" I finally was screaming at him saying," I don't care!!! Get me on board credit that I payed for and I am entitled to." he mumbled that he would start an inquiry. I asked loudly when I would get an answer about my onboard credit. He hesitantly said tomorrow night. So he took an issue that I had mild concern about and exploded it into a huge conflict where I was very disgruntled, determined to do everything I could on social media to turn people away from cruising with Norwegian. I was in a very bad mood all through the night until the next day complaining to my poor wife and telling her all the ideas I had for waging war and getting even with Norwegian, making sure that I would cost them many times what they would have given me in onboard credit. The next day I went back down to guest services where I encountered yet another woman at the guest services desk. I explained everything that had happened to date and again showed my documentation. She was very nice, understood the situation immediately and explained to me (unlike the jerk I encountered the evening before) that the credit was to have come from my travel agency, not NCL and for whatever reason, they had not received it yet. There was an inquiry that had been sent to NCL's home office in Miami but in the meantime she arranged a ship to shore phone call to my travel agent so I could take with him about the issue. I spoke with him and he did not know why it hadn't gotten to NCL as everything from his end showed that it should have but he told me in the event it did not arrive in the next few days, get a print out of my onboard account from NCL and he would send me a check for the credit amount. This was all it took to set the matter at rest and could have done by the jerk, instead of aggravating a guest. I received the credit the next day. When I got home I got an e-mail from my agent in which he told me that I was not the only one who had this issue and his what not the only travel agency it happened to. Some snafu occurred with NCL. OK, so I have vented. Back to the ship. The public areas were pleasantly decorated and very clean and well cared for. There was one swimming pool on board and a numebr of hot tubs in different location. I did not use the fitness center but my wife did and said it was fine. The library on board (one of my wife's major interest) was quite extensive for a ship's library. If you like to read on board, you will enjoy this library. There is also an internet cafe on the 9th deck which overlooks the atrium. There are a few tables for playing games. Unless one wished to use the eating tables in the buffet or around the pool, the ship really lacks tables to play games, do jigsaw puzzles or any kind of writing or paperwork other than the few in the internet cafe. I probably will never sail on the Star again as it had to many deficits for me personally. The food was not as good as on the other two NCL ships I sailed. Read Less
Sail Date March 2019
While I've cruised the Mexican Riviera frequently, it is still attractive due to San Pedro being relatively close to home, the attractiveness of the NCL Star, and the service provided to suite guests. As usual, the weather was ... Read More
While I've cruised the Mexican Riviera frequently, it is still attractive due to San Pedro being relatively close to home, the attractiveness of the NCL Star, and the service provided to suite guests. As usual, the weather was excellent. As usual, the port of call where about what I expected. Walking is Mazatlan is fun even though, on this cruise, Carnival was happening and the waterfront was cluttered with beer stands...fortunately I walked there before the festivities had begun. Service for suite guests was excellent. Embarkation wasn't quick but the ship had just returned from cruising the Panama Canal so the clearance process was probably showed by that. Disembarking was an absolute breeze. We were back at LAX before 10 a.m.! Our concierge, Suzana, was her usual pleasant, efficient self. As was Randy R. our butler and Geoffrey our cabin steward. Randy kept us supplied with any requests including plenty of peanut M&M's (which I "want" but don't "need"). Service and food for the morning meal in Moderno and lunch in Cagney's were consistently excellent. We ate at specialty restaurants most evenings (5 out of 8) and they were all very good also. We had a billing issue in Le Bistro which was corrected after I complained but that was the only real glitch in the restaurant area. We were lucky enough to dine with the Staff Captain, Mikkos, who was both charming and interesting. Platinum Plus does have its benefits. That meal was in Aqua where we ate twice. We also had one meal in Versailles. All those experiences were very good to excellent also. The family suite (12010) was roomy enough and comfortable. It was nice to have a good sized balcony--one chaise lounge, two chairs and a small table. The only issues were an inoperative slider lock and apparent rust damage on the balcony. The shows in the theater were entertaining. The thermal suite was very good also. We had to get the temperature reduced on the jacuzzi though--on the first day it was suitable for cooking lobsters but not for soaking people. The new thermal loungers are good and there are two side rooms to hide in when folks are yammering. Read Less
Sail Date March 2019
Never cruised the Pacific Mexican Riviera, so this 8-night trip that hit 4 hotspots was a great opportunity. Ship is okay, a little cramped but in good condition after a rehab about a year ago. Theatre shows and entertainers were great, ... Read More
Never cruised the Pacific Mexican Riviera, so this 8-night trip that hit 4 hotspots was a great opportunity. Ship is okay, a little cramped but in good condition after a rehab about a year ago. Theatre shows and entertainers were great, onboard music was lame - worst of any ship I've been on. Service was very good, much better than my previous NCL Getaway experience. The two main dining rooms are nothing special, glorified cafeterias, but with good food and plenty of choices. Service was uneven, but perfectly acceptable most of the time. Several specialty restaurants onboard, didnt hear any great buzz about any particular one. Swedish Captain was a hoot. Cabo San Lucas was the best stop - great whale watching this time of year. Puerta Vallarta and Mazatlan were fun, Ensenada much more beautiful and interesting than I anticipated. Had an inside cabin, deck 8 forward, great location. Quiet. Very small but didn't spend much time there. Bathroom decent size with great hot showers. I would take this ship again, but only for a good itinerary/price, not for the ship itself. Read Less
Sail Date March 2019
We chose the cruise for a unique 8 day cruise to the Mexican Riviera that included a 4th port in Ensenada. Thar star is a great ship that was just updated in 2018. Every area of the ship is beautiful! This is our 3rd cruise with NCL and I ... Read More
We chose the cruise for a unique 8 day cruise to the Mexican Riviera that included a 4th port in Ensenada. Thar star is a great ship that was just updated in 2018. Every area of the ship is beautiful! This is our 3rd cruise with NCL and I rank this as the best overall. We loved the cabin and felt is was very roomy for two. The ports were all very nice and we had excursions at each port that were all fun. Our cabin steward Tan was the best one we have had yet! He was very prompt and never missed a beat going from the daily cleaning to the turn down at night. We enjoyed the shows and by far our favorite was "Band on the Run" but we saw some show every night and they were all good. The food was alright but I felt it had changed a bit from our last cruise. In fact a couple different servers in the specialty restaurants commented that there had been recent menu changes and some of the old items had been discontinued. The buffet was always good to have for breakfast but we never ate dinner there. You could always find a table relatively easy as well. I have to also mention that service was slower at almost all the restaurants that what we encountered on our other cruises.It wasn't bad but just caused us to miss the first show on three separate nights when we started at 5:30 PM. Our favorite excursions were Salsa Salsa and Luxury Beach Resort and well worth the money. One of our favorite things about NCL is the Thermal SPA areas and we bought the access again here. It is absolutely worth the money.We spent time there every day. It included a wet spa, dry spa separated in the women's and men's rooms and the shared pool and hot tubs. The quiet areas at the corners were great for reading and almost always vacant except a couple people.We also got a couple's warm stone message and it was awesome! For the first time we also enjoyed the pool area and the stair stepped pool levels were very nice. I am sold on NCL and will continue to sail with them and I highly recommend this ship and itinerary. Read Less
Sail Date March 2019
I booked this New Year's cruise for DH, DS and I to take them to the Mexican Riviera and have a fabulous holiday. It was an expensive cruise over the holiday also. Embarkation was smooth and went quickly, no complaints there. The ... Read More
I booked this New Year's cruise for DH, DS and I to take them to the Mexican Riviera and have a fabulous holiday. It was an expensive cruise over the holiday also. Embarkation was smooth and went quickly, no complaints there. The cabin was fine, nothing special, normal balcony room. There was a maintenance issue; the shower leaked out onto the carpet near the bed. Not sure it was ever totally rectified, but a fan was put in to dry the area and someone sent a bottle of wine as compensation for the trouble. Cabin steward was good, and provided towel animals after the first night. Dining and service was where this ship had serious issues. I have an allergy, informed them well in advance, met with the designated person after embarkation and pre-ordered all my dinners. It was great they had a designated person, and he thoroughly worked in my best interest. However, because I pre-ordered, I expected the kitchen to modify the recipes to make the food enjoyable, not just leave off ingredients and essential elements of the dishes (i.e., no sauce in place of hollandaise). This was not just in the MDR (Versailles, Taste was somewhat better), but the specialty restaurants as well, Cagney's and La Cucina (Moderno was the exception, and was fine). It was not just my food that was disappointing though, as DH and DS agreed none of the food in any of the venues, except for Moderno, was up to par. Cagney's was downright disappointing. While the service in Moderno's was very good, the same could not be said about Cagney's or the MDR. There were very long waits for drinks, food courses, and no one ever came by to ask how the food was; it was like they knew and didn't want to hear the issues. I had to waive the server down in Cagney's twice to inform him my food was inedible. I spoke with the manager, who informed the server to bring me something else. No apology, no offer for another meal on a different night. We decided to have dinner on New Year's Eve in the MDR, thinking it would be something special, but the service was terrible, the food barely edible, and the entire experience disappointing. I was embarrassed to have brought my family on this cruise for a holiday. Service at the bars was somewhat better I have to say, and in general, it did not take long to get a drink at the bar or sitting at a table in the common areas. DH says they really have to work on their beer selection though. The one common area where service was entirely lacking was the front sun decks of the ship. Not one server ever came in that area that I saw for orders, despite repeated requests to the bars where we had to go to get our own beverages. The dining room staff at guest services were wildly unhelpful. I stood in a very awkward line that necessitated one to stand in foot traffic area for 30 minutes to get my son the dining package. Then, I had to stand in another 30 minute line to get the other guest services to put it on his card. This made no sense, since the two areas, dining and guest services, were co-located. I asked to speak with a manager, and she walked away from me as I was talking to her. The rudest treatment I have experienced on any ship. Entertainment was good, but not having as many venues as the larger ships was very noticeable (no comedy club or dueling pianos, no entertainment at the Sugarcane Mojito Bar). My son just turned 18, and unfortunately there was little for him to do without the benefit of the teen club. He still made a few friends on the baskeball court, but there should be more for the 18-20 set besides what he said was a lame, poorly attended meet and greet in the 5 O'clock somewhere bar. Some of the newly created areas on this ship were just strange, apparently owning to the recent refurbishment. The Mojito Bar was part of Moderno, and did not seem to be a bar/lounge area at all, but just a restaurant bar to serve Moderno and Cagney's. Spice H2O was just a big covered area that did not have a water feature (though there was a hot tub stuck awkwardly in one corner), or a big screen for movies, just a few TVs showing music videos. I think, instead of trying to pigeon-hole all the ships into having the same named areas, they should think about retaining a ship's unique character. Naming the areas the same creates expectation that are sometimes not achievable. I took one excursion, a whale-watching trip and DH/DS took a beach day, both at Cabo through NCL. My excursion was delayed by several hours, which I only found out upon arrival at the pier. There were no alternatives other than a refund, but all the whale watching tours offered by independent tour groups were gone, and it was the last port, and thus, last opportunity for this excursion, so I waited. The group that took us out were very entertaining, the ship beautiful, and the service of included drinks wonderful. We saw lots of whales (smaller ones), and several breaches, so a good trip. My husband loved the Exclusive Beach Resort day. My son went son his first wave-runner and had a blast. In Puerto Vallarta my husband and son went on an independent zip line tour and said it was great. I walked along the water and landed at a beach. We got an independent tour guide in Mazatlan, ending at a restaurant, and had a nice meal of seafood, including lobster and ceviche. We all decided we would return to Mazatlan, Cabo and Puerto Vallarta if we had the chance. However, we all also decided we would avoid the NCL Star. Read Less
Sail Date December 2018
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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