54 Norwegian Star Asia Cruise Reviews

We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead ... Read More
We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead they failed to notify passengers of loss of ports before we entered the terminal to board ship. Problems increased as we sailed. After only 3 ports they had additional problems with ship and they canceled 3 more ports. So they had canceled 5 of 10 ports. Their compensation was $500 per person for up to 2 people in a cabin and 1/2 next cruise within 12 months. This was wrong. Dining was okay but have had better. Crew and staff did their best considering the angry passengers. Entertainment was okay. Our cabin, balcony on deck 10 was smallest we have had in quite a while. Did not trust the ships seaworthiness. Embarkation absolutely the worst we have ever experienced--this was our 14th cruise. NCL is on my no cruise list. Hope their bottom line is better than our cruise experience with them. Read Less
Sail Date January 2017
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about ... Read More
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received a 100% refund and 50% future cruise credit. The 22nd sailing were offered a 100% refund, 50% future credit. January 5, a 20% refund. We received a laughable $200. Cabin credit. As feared, January 26th, we were advised 3 additional ports were cancelled. including Brisbane where we were to disembark. We were summarily given an additional $800. Per cabin. Through continued passenger pressure requesting a full refund, Norwegian Cruise Line Corporate Office made a final offer of 100% future cruise credit which we find unacceptable. Precedents were set on past cruises. The offer comes with extraordinary restrictive conditions. We simply want a refund of the amount paid for the cruise. Five of Ten Ports cancelled... No assistance from NCL other than the use of 4 computers and 1 telephone line, maximum 8 hours a day for 5 days, 2000 plus passengers! On one of the 2 ports left, Darwin, we were were forced to spend our time in a shipboard meeting arranged by NCL and the afternoon in a mall, advising friends of our non arrival, cancelling car rental, rescheduling accommodation arrival, arranging transportation to Sydney Airport and flights back to the Gold Coast, no financial compensation. The front desk and customer service staff were ill informed, rude and were actually found to be purposely providing incorrect information. The captain blatantly lied, stating the ship was safe and absolutely would not lose power. NCL has continued to board unwary passengers on a compromised ship. Our concerns about the Norwegian Star were confirmed when all engines failed 70 miles from Melbourne, drifted 2 days before being towed to port. With this event we hope that NCL will now acknowledge our anxiety and justified concerns by offering a realistic refund. Despite the pressure of extra sea days and anxious passengers, all staff, Cabin, Dining Room, Casino, Pool, Restaurant, provided friendly, professional service. Our cabin was comfortable, drink service was prompt, we enjoyed the specialty dining and onboard entertainment. Read Less
Sail Date January 2017
1. They changed the itinerary twice due to mechanical problems, which caused us to lose money on hotels. Thailand, which was the highlight of the cruise, was cancelled. 2. Prior to leaving we called about visas and both Norwegian and ... Read More
1. They changed the itinerary twice due to mechanical problems, which caused us to lose money on hotels. Thailand, which was the highlight of the cruise, was cancelled. 2. Prior to leaving we called about visas and both Norwegian and Visa Central employees and websites provided wrong information. The employees on the cruise did not want to take responsibility for misinformation. 3. Poor quality food. Tasteless. If you'd like to lose weight you should go on this cruise. 4. There should have been more activities. I was a bit bored on sea days. 5. This was my first cruise and I was very disappointed by the experience, especially with the visa issues. It was in very poor taste for them to not take responsibility for what was written not their website. Their employees are poorly trained and don't really seem to know much about what they are selling. The highlights of the trip were the shore excursions, which we booked privately. Many passengers complained about the excursions provided by Norwegian. I will never travel with Norwegian again. Read Less
Sail Date January 2017
This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ... Read More
This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ports-ship's azipod propulsion system failed losing power-same issue 18mths previously reported by fellow passenger-19 Feb17 ship stranded off Melbourne coast heading to NZ with same issue-so much for fixing issue: http://www.stuff.co.nz/travel/travel-troubles/89291043/norwegian-star-cruise-ship-breaks-down-near-australia .Treat the passengers and crew dreadfully-promised 50%refund +50%for another cruise-still waiting for refund-no apology on ship-no ships porter to take cases to cabin -self-service and no direction of where cabin situated-cabin good but found dirty underwear in draws-complained and night porter removed said items with gloves but did not clean it-then tried to blame the cabin porter for not doing his job!!- thermal spa treatment is a joke-nothing but 2 chlorinated pools with bubbles-lap pool was only up to knees one end and mid body other end-3 arm flips and you are at end of lap pool-sit outside if you want to sweat as steam room did not work for most of the sea days-reported this sometimes 5x in the hour but problem often not rectified and never offered refund for inconvenience. Non-smokers beware- smokers are everywhere-don't stick to designated areas-if you report this takes crew so long to attend that the smokers have finished cigar/fag or moved on or no penalty if caught.If you buy water from ship to take off shore note that they wont let you bring it back on even though they have sold it to you in the first place! Cant manage dietary requirements well even though they were aware of these prior to us boarding. Very disappointed with menu-same for 14days so if dietary issues, virtually zero choices-asked for several vegetarian options but not able to provide in restaurant although they did have in the McDonalds style cafe.Couldn't choose where one sat for meals in restaurants only in the McDonalds café. Evening entertainment very average at best and little options available.Crew & passengers were kept in dark regarding ships' issue but no apology made during 14 dy cruise or letters in cabins for guest on arrival. During cruise did not berth near the cities but in commercial docks with no facilities around. This meant additional taxi rides of up to 2.5hrs each way to reach the city before starting to sight sea-told this was so ship could be fixed-obviously never happened. Shore excursions are very expensive and say they are taking you to places others don't go-don't believe, others do take you to wherever you want to go and they are often much cheaper! No apology for those of us, having booked short excursions independently of ship, for ports which we later did not stop at. Asked to be dropped off at the Orchard hotel in Singapore but told I had to book the shore excursion of US$109 to do so-lies the hotel provides a free shuttle bus from the ship. No help with asking for directions or costs of transport or free services available at the port. Overall a very unimpressed and upsettingv14days with most days at sea because of reduced speed (sea days decrease my sea tolerance)-sick for 3 days including 1 day in port.Would ALWAYS RECOMMEND AVOIDING this ship or its sister ships given the way they operate unless you are a smoker-SMOKERS RULE even around children!..so much for all the health warnings regarding smoking and smoking related illnesses. Read Less
Sail Date December 2016
First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too ... Read More
First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too later to cancel any holiday plan without an expense. 4 destinations were removed and an additional 5 days at sea were added. Also lost 5 star hotel night stay in Bangkok which we could have changed or cancelled if we were informed as we should have been before the 17th by NCL. Not a good start as we were already questioning the integrity of the company before we even got on the ship. NCL will provide a 50% discount on the cruise and a 50% discount on a future cruise (must be within 12 months) which I will not be taking up. When looking at back at the experience a 100% refund would have been more appropriate. The experience on the boat was mixed the good points amazing food and the majority of the staff were lovely. Not so good points was poor entertainment during the day especially considering how many extra days at sea we were given. At times children and teens were running riot all over the boat especially in pool and dining areas. Services that would have filled my time nicely were available such as spa and massage treatments but they were so overpriced that I did not have any. Ports were all very far away from the few city destinations we stopped in in Ho Chi Min and Bangkok. Many of our interactions with other passengers also involved exchanging feelings of dissatisfaction about the way things were handled. For my first cruise not many good things to say. Would I do another cruise? Never say never but never with NCL. Read Less
Sail Date December 2016
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised ... Read More
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised an itinerary that was quite frankly exceptional, as it would be touching upon nine ports. Based on this itinerary, we booked the cruise more than a year in advance. Also based on the itinerary and dates, we had booked all the flights and several independent shore excursions. People had booked off vacation time. Our sense of anticipation grew as the travel date got closer. However, just four days prior to our departure, we were informed that the ship has some mechanical issues, specifically one of the azipods was disabled. In order to offset the ship's reduced speed, they deleted four ports and we would have to spend many more days at sea. This was extremely short notice, especially since the azipod issue was known to NCL several weeks in advance. They offered a compensation of 50% refund and a 50% credit for a future cruise (as long as it was taken within a year). This may have been fine for someone who hadn't booked so far in advance was travelling in a small group. However, the logistics of a family reunion are difficult to try and redo again and they didn't recognize the degree to which they compromised our travel plans. I understand that mechanical problems can happen to any ship, regardless of cruise line. My bigger frustration with NCL is their customer service (or lack of). I have been diligently trying to talk to management on the ship as well as reach senior customer management personnel at their head office. However, they continue to exploit their bureaucracy and hide behind front-line telephone operators. They haven't answered any of my questions, but submit vague statements such as "we understand your concern and we can't do anything for you". A true service oriented company would have had their senior management reach out to me and better understand my concerns and try to address them in a more individual manner. At least they would have better articulated their reasons for reaching certain conclusions. I have lost all trust with NCL as they have lost what it means to empathize and properly deal with customers. As a result, it is unlikely that I will ever travel with them again, regardless of the 50% discount they are providing. Read Less
Sail Date December 2016
The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know. When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told ... Read More
The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know. When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told nothing was wrong. December 16, they emailed one person in our party (not everyone) telling them exactly what I read about the change in itinerary. So five days before sailing, we were given the choice of not going and receiving a full refund, or going and receiving a 50% refund. We chose the 50% refund and going because we already paid for visas, airfare, etc. and couldn't get that money back. The itinerary changed five more times beginning on the day of our arrival. The original itinerary had 10 days at ports in six countries with five days at sea. The final itinerary had five days at port at three countries with ten days at sea. We docked at Singapore at 9:30 pm the night before we were to finish the cruise at 7:25 a.m. so I am not counting Singapore because we weren't able to see any of it but the airport. *They didn't change on-board entertainment to fit the new itinerary, so they showed movies while we were docked and only showed one movie during the ten days at sea. *They didn't arrange for dock space for the changed itinerary so although we were supposed to be able to leave the ship at 3pm, we weren't able to dock until 5:30 pm, missing some shore excursions *They didn't offer more things to do even though we were stuck on the ship. *They didn't offer discounts on shore excursions or on-board entertainment even though we were in ports longer so they could fix the ship. They had 2000 passengers bored and complaining, and didn't seem to try to be flexible and change on-board activities to fit the changes in itinerary. It was a big WASTE of money and time. Ratting explaination - Cabin furniture didn't fit the space (had to climb over the bed to get in bed) + Dining spaces were clean and comfortable - There weren't enough enrichment activities or entertainment - Pool too small - Not enough deck chairs in shaded areas (on deck 7) - Theater seats need replacing, they all slope from wear. + Service was generally excellent except for the sports bar. - There were not enough people working at the front desk so always a long wait. Read Less
Sail Date December 2016
The ship broke down in Singapour and the staff instead of being super gentle with the customers, most of the crew were horrible, from the customer service agent to the supervisor and manager. I will not go back to any Norwegian ship ... Read More
The ship broke down in Singapour and the staff instead of being super gentle with the customers, most of the crew were horrible, from the customer service agent to the supervisor and manager. I will not go back to any Norwegian ship again. PD: My grandma got sick and one night at the cruise hospital the bill was $8,000. Forget it.It It was very irresponsible that the company knew that the ship was broken with one motor and we were 6 nights in a row in the ocean because we were working with only half the power. Now I need to work 3 more years to pay for the hospital care which was over priced. We choose a room for 4 people and there was no space for the 4 beds and the luggage. One bed was literally in the middle of the entrance of the cabin, so they had to built and bring down the 4th bed everyday so we could walk through the cabin. Read Less
Sail Date December 2016
Okay - here goes. I never actually review cruises on this site. I usually use it for planning group excursions and meeting other critics etc. But, this cruise was so terrible, I felt I had to review it. Let me set the scene by telling ... Read More
Okay - here goes. I never actually review cruises on this site. I usually use it for planning group excursions and meeting other critics etc. But, this cruise was so terrible, I felt I had to review it. Let me set the scene by telling you I am a Gold Latitudes Member, cruise critic and exclusive NCL cruiser (with the exception of one cruise). Let's start from the beginning.... Embarkation in Singapore was THE WORST I have ever been through. I am a Gold Latitudes member so I was in the gold/platinum line and what should have been a 20 min procedure took 1 1/2 hours. It was so long standing still that the lady in line in front of me fainted and my husband caught her on the way down! Next to me in the Silver Latitudes line I was told it was a 2 1/2hr wait and in the ordinary line I heard first-hand reports of people waiting 4 HOURS! I honestly did a quick time and it was taking about 20 mins per group in the gold/platinum line. The captain apologised for this in his announcement and said that it was due to "greater than expected number of people wanting Vietnam visas" which was a lie because that part of the process was a 2 second signature on a form. Once on the ship, a few hours after what should have been our leaving time, the captain announced there was an "issue" with one of the engines and that as long as they could fix it by 2am, we would still get to Koh Samui on time. My husband and I got up to go to the bathroom at about 1am and felt the ship moving (and therefore assumed we were on our way) but then found out all that had happened was they moved us to the Singapore Bay to allow another ship to take its allocated berth. We spent the first 'sea day' in the Bay of Singapore and went back into the port that night. The engine had failed and we were told they were flying in experts from USA and Europe to fix it, so we had some hope we may still get back on track. Little did we know that the experts weren't being flown in to fix the engine, they were being flown in to certify that it was safe to continue the cruise on one engine. We were issued a 'new itinerary' which had a whole 3 ports (one completely new which I had made no plans for) and were offered via announcement from the captain "A full refund plus 50% off your next cruise" which made it a lot easier to take. However, once we investigated the 50% off the next cruise, we soon realised that it was 50% of what we paid on THIS cruise towards another cruise which, while still a generous offer, was not the expectation created by the captain in his announcement. Some people got the cruise for about $800 and so were bitterly disappointed in their $400 towards another cruise! I am not denying that this was still a good offer, but they set expectations in that announcement and when we found out the truth we started to doubt the honesty of NCL. When we got back into Singapore, NCL told people they were welcome to leave the ship if they desired, but that NCL would not be paying for their flights etc if they did go. We just went into Singapore for the day and had another look, used the wifi at the port to cancel all our tours and got back on that night. What we didn't realise is that apparently approx 10% of the ship disembarked. As a result about 100 people (who I assumed were at the front desk demanding perks) were upgraded to better rooms!! I was told it was for free by people who were speaking to those upgraded. One guy was travelling with his son and got his son his own room! Considering the atrocious room we had (cabin feedback below), I was FURIOUS that being a Gold latitudes member and a cruise critic obviously meant nothing when they were handing out upgrades. We went to the desk to see if there was even another inside state room we could have and the front desk staff were so infuriatingly smug and condescending!!! I couldn't believe the way in which they treated us! I wasn't being rude or angry when I asked! I was perfectly friendly and pleasant. The rest of the trip basically consisted of us rolling back and forth in the South China Sea for about 7 days straight. Our stop in Nha Trang was cancelled due to weather (devastating but totally understandable give the weather!) so that left only 2 ports. The night before Nha Trang was so rocky that I did not sleep the entire night. Apparently a lot of people were very sick. We arrived at Chan May (near Hoi An and Hue) in Vietnam late one afternoon. Luckily for us, we honeymooned in Hoi An and had the contact details of a driver who we texted from the ship to come get us. Luckily they turned on the Maritime network so we could text! We paid him $100 USD for a return trip to Hoi An, but because it was an unexpected stop and super expensive wifi on the ship, other people had to either book a ridiculously overpriced ships tour which spent the majority of the time in museums and shops, or take a local taxi which we heard people paid $150 USD ONE WAY! I thought considering it was an unexpected stop, the ship would put on a shuttle in and out of Hoi An, but the Shore Excursion staff smugly told me that wasn't happening (this is before I thought to contact our driver). The people who went on the ships tours were scathing in their comments on how poor they were. I found the shore excursion staff as condescending as the front desk staff. I heard several stories of them lying about situations to get you to book the ships tours. Sanya was an absolute debacle! We got Chinese visas and therefore didn't need the ships tour to go ashore (although we heard later that was a lie from Shore Excursions too and apparently as long as you arrived by ship to Sanya and were leaving within 72hrs you didn't need a visa at all! One guy confirmed this with the Chinese immigration staff!). However, in true NCL style, they gave full preference to those on ships tours and told us we could only get our passports back at 9am (docking time!). NCL underestimated the amount of Chinese citizens on the ship and the queue to get our passports was mammoth!!! The floor we were getting the passports on was the same floor as the gangway and as a result there was an enormous crowd of people on that floor squashed together and very unhappy! I took a photo of the crowd but it doesn't do it justice. It took a good 2 hours to get off the ship and through immigration and once we saw what a disappointing place it was, we got back on the ship a few hours later. NCL made every excuse under the sun about the delay (and even called the Chinese government corrupt etc) but everyone said the same, that it was a 2-way street and a 2-part process and NCL handing out passports at docking time was ridiculous! One lady said to me (in line waiting to get out to Sanya) that it should be called "NWL" - "Norwegian Waiting Line" for all the times we queued and waited for them to get their act together. On the second last day (day before docking) NCL decided they would offer to pay people out their account balances in CASH (USD only) so there were huge lines of people settling bills and trying to get their cash paid. At some stage, they ran out of money and then just offered the usual cheque. What annoyed me was, as with everything else on this cruise, the staff gave inconsistent information and incorrect information. Being from Australia, a payment in USD cash is useless to us and we wanted the amount to be paid in USD onto a special credit card we have which has an excellent exchange rate. We were told by one Italian Manager that this was not possible, that NCL would send us a cheque in USD and if we wanted anything differently we would have to call the Australian NCL office and request it. When we got home, we found the amount was paid onto that credit card already. Not a big deal but it highlights the distinct lack of knowledge of the staff and inconsistencies being told (we discussed with other Australians and they had been told something completely different). Disembarkation was a breeze. Here is the crux of what I want to say about this cruise... The engine failing was a preventable event. I know this because I am a maintenance engineer and I know what a critical piece of plant the engine is for a cruise ship. My husband was a bit more forgiving of this event, but I know this was purely their mistake and for that I am furious because we went on this cruise purely for the itinerary. The cruise refund does not compensate for the $4,000 we spent on flights/transfers/accom either side of the cruise in order to do the cruise, or lost deposits on our private tours. Despite this, the cruise was defined by how this event was handled - and in my opinion it was not handled well at all. We were treated DISGRACEFULLY by all management staff constantly. They spoke condescendingly and smugly with every question or request we had. Information was not consistent or correct. Everyone was told something different and most of the time what we were told was not true. Being a Gold Latitudes member and cruise critic means absolutely nothing to NCL but demanding perks at the front desk obviously gets rewarded. If you are not taking a ships tour, they don't give two hoots about you, and the staff at the shore excursions aren't completely honest in an attempt to scare you into taking a ships tour. I am extremely disappointed in how this cruise was handled. I have cruised exclusively with NCL for 6 cruises in a row now, but it will take an enormous amount to get me to give them my money again after this. Even with a '50%' credit. Congratulations, NCL in 50 years of sailing and congratulations in delivering the worst holiday of my life. Read Less
Sail Date December 2016
We chose this cruise only for the ports of calls. We have had less than stellar experience with NCL in the past but thought we would try them again. Only to confirm our thoughts of NCL not the choice of cruise lines we would choose again. ... Read More
We chose this cruise only for the ports of calls. We have had less than stellar experience with NCL in the past but thought we would try them again. Only to confirm our thoughts of NCL not the choice of cruise lines we would choose again. The staff was very friendly and helpful. The port of calls were amazing. But the Star ship definitely has been neglected terribly. The food was edible but nothing to write home about. Our cabin was a bit old but clean. Rust spots on outside deck. Room steward was great. The meeting places such as the theater, all seats need to be replaced they were all slanting down towards the floor so you were sliding out of the chair constantly. Very uncomfortable and impossible to sit still for a 45 minute show. Shows were ok... again nothing to write home about. The bar tenders in all bars couldn't mix a drink properly if their life depended on it. We had the drink package for two. What a waste. The only drink your could get properly is if it was a straight shot, wine or beer in a bottle. HORRIBLE! We would not cruise with NCL again unless it was a to die for itinerary, and then we would definitely have to really decide is it worth it. Read Less
Sail Date March 2017
This ship is just not comfortable. Firstly our outside cabin was very small and required the double bed to be separated to have any room at all. Also there was no comfortable lounge in the cabin as there usually is, instead there was a ... Read More
This ship is just not comfortable. Firstly our outside cabin was very small and required the double bed to be separated to have any room at all. Also there was no comfortable lounge in the cabin as there usually is, instead there was a hard backed vinyl chair. You had to be quite agile to manage the constricted toilet. In summary too small and uncomfortable. Secondly the ship has no inside lounge areas to sit in comfort and just read a book. Such areas were ripped out and replaced with specialty restaurants and super expensive accommodation. Result is a very crowded feeling in the ship whenever the weather drives people indoors. The entertainment overall was second rate and front desk service indifferent. The only real positive on this ship was the food and restaurants, especially the Aqua and O'Sheehans bar. Finally they made a mistake with our final account which we are now told will take at least 6 weeks to coorect. We would not go with NCL again. Read Less
Sail Date March 2017
Have cruised NCL several times before with few problems. Wanted to see Australia and New Zealand. The ship lost one of its two engines in early December. NCL never informed us of this. I found out from on line reviews. It continued ... Read More
Have cruised NCL several times before with few problems. Wanted to see Australia and New Zealand. The ship lost one of its two engines in early December. NCL never informed us of this. I found out from on line reviews. It continued to sail on one engine. Our Jan 16 cruise had two ports dropped. NCL hoped to fix it in Singapore on Jan 22. They say they fixed it. Some 32 hours later, a loud boom, and we were back to one engine. Forty hours later, they finally told us and cancelled 3 more ports, 2 of them in Australia. When NCL offered crap as compensation, and the captain said that he appreciated our understanding, a protest and near riot erupted. A spokesman from "corporate" was going to meet us. A salesman from Sydney showed up. We were given "future cruise credits" as compensation for missing half of our ports. NCL management sucks! We arrived in Sydney on Feb 6, in time to start the second leg of our cruise, with 3 ports dropped.. The Norwegian Star is probably the worst ship in the cruise business. It has a long list of failures. Read Less
Sail Date January 2017
We chose this cruise for the new and exciting ports of call on the original itinerary. However, in Dec 2016, the NCL Star had one engine problem forcing them to drop Ho Chi Min City and Bangkok from the itinerary. We only found out about ... Read More
We chose this cruise for the new and exciting ports of call on the original itinerary. However, in Dec 2016, the NCL Star had one engine problem forcing them to drop Ho Chi Min City and Bangkok from the itinerary. We only found out about this by reading Cruise Critic This occurred after final payment and NCL would not give us a full refund to cancel the cruise, they only offered a $200 onboard credit per person. So we went on to the cruise and flew to Hong Kong a few days prior and then boarded the ship there and noticed the ship could make only 9-10 knots. After 2 sea days we made Na Trang, Vietnam, which was not nearly as interesting as Ho Chi Min City would have been. Then after another two sea days we made Singapore which is a beautiful modern city that was very interesting. We stayed overnight in Singapore to allow NCL to make engine repairs, which they did. We had two more sea days while we sped at 21 knots to Bali, Indonesia, which was a tender port. NCL Star's tendering operation allowed all of their tours to tender before others could tender which meant we had a three hour wait before we could get off the ship! To our surprise, a driver for the Ubud tour with Bali Sun Tours we booked thru Shore Excursions Group, was still there waiting for us and we had a nice "private" tour driving through the Bali "countryside" to visit the arts and crafts businesses in Ubud. After a shortened Bali tour, we got back in the huge line to tender back to the ship. As we sat down for dinner that evening as the ship is sailing out of Bali, the captain came on the PA and said that the other engine is now broken and they would have to drop three more ports of call from our itinerary (Komodo Island, Airlie Beach, and Brisbane), meaning a total of 5 out of 10 original ports would be skipped. And we didn't find out until later that NCL was only offering $250 per person plus a 50% future cruise credit for this itinerary change. The mood of most passengers instantly went downhill and an impromptu meeting of passengers in the atrium started a petition to NCL to reconsider their poor offer. I believe there were some youtube videos that show the action there. So now it took us three more sea days to make Darwin, Australia, and we were told by the captain that an NCL representative from Miami would come on board to hear the passenger complaints. However, when we get to Darwin, the NCL rep was from the Sydney office, and to be able to hear him, we had to skip leaving the ship early in Darwin. The NCL rep did say that he had no power to change the offer but he would listen to our concerns. He did get an ear full of complaints. And the next day, we got another offer from NCL that was a reimbursement of $500 per person (max $1000 per cabin) and a 100% future cruise credit (up to the cost of the current cruise less taxes and fees, etc). More passengers were happy with this offer, but we noted that we wished we had been able to cancel this cruise and recoup some of our travel expenses. Anyway, we did visit Darwin and took the Hop-on Hop-off bus and Darwin was a nice place to visit even though it was rather hot. One local in a downtown cafe told us that it was just a little warm. Then we had two sea days and then we ported "near" Cairns, near being at Yorkey's Knob where the slow tendering process began again. Originally, we had booked the NCL tour to snorkel the Great Barrier Reef at Airlie Beach, but NCL cancelled that tour, but since we had booked that one early, they set up another GBR snorkel tour at Cairns and I got to be one of about 80 passengers allowed to sign up for it. The tour's catamaran pulled right up to the Star and we boarded for an hour cruise to the GBR dive/snorkel site. The seas had some big swells so the barf bags were passed out. We were at the site about 5 hours and I made 2 long snorkel trips and made many underwater pictures but the site was not very colorful but it was very interesting and I'm glad I got to see it. I felt sorry for the other passengers that weren't allowed to make this tour. We had three more sea days after Cairns until we wound up into Sydney. The captain was anxious to get into Sydney early, so the sail in to Sydney Harbor occurred around 3am, so we skipped watching the sail-in. The Overseas Passenger Terminal is right in the middle of the Sydney harbor, so we had great views of the Opera House on one side and the Sydney Harbor Bridge on the other. We had been to Sydney before on another cruise, but it is one of our favorite places. We spent a couple of days there walking around "The Rocks" and visiting the Opera House before flying on to Auckland (for 3 days) and then back home to the US. The Norwegian Star is a decent ship if both engines are working. We had a "cove" balcony cabin on deck 8 forward and our cabin was decent sized and our steward kept it very clean. Our only complaint with the cabin design is that the cabinet shelves are on the inside of the closet making it very difficult to see and reach for things stored there. The bath space is good (similar to the Jade and Dawn). And the cove balcony seems to help keep the wind and sun from bother us too much. Since this was our fourth time on the Star, we had seen all of the cast shows but we were impressed by the Star's cast singers and dancers. We don't particularly care for Acrobatics, Aerialists, Magicians, which they had, but the singing acts they had were very good. The dance band, Exotique, in the Spinnaker Lounger, are great, especially when they do their Motown set. And the Melodic Trio in the Atrium are good at times. We think the food overall on the Star has gotten worse since our last cruise with them in June, 2016. The Versailles Dining room menu didn't have enough variety in their dishes and vegetables (but it was a 21-day cruise). Note the menu also had "paid" items like surf and turf which would cost you extra, which we think is another crass attempt by NCL to nickel and dime their passengers. It seemed that the service in the Versailles was very slow compared to other cruises, too. The buffet was unappetizing. We ate at O'Sheehan's Bar and Grill many times for breakfast, lunch, and dinner, since the service there was much better. Thanks to our Platinum Latitudes status, we had a free meal in La Cucina Italian restaurant and Le Bistro French restaurant, and they were both good! If we had made all of our original ports of call, this would have been an exciting and interesting cruise. However, this was too many sea days on a ship we've sailed on too many times, and so I would have to give it a poor rating. Read Less
Sail Date January 2017
We planned this cruise for over a year. We saved so we could afford it and enjoy seeing the Far East side of the World and we booked back to back cruises to continue on the ship for the Australia/New Zealand cruise. We have sailed with ... Read More
We planned this cruise for over a year. We saved so we could afford it and enjoy seeing the Far East side of the World and we booked back to back cruises to continue on the ship for the Australia/New Zealand cruise. We have sailed with Norwegian for more than 25 years and have never been so disappointed with any cruise line as we were with the responses received from NCL regarding the problems on the cruises that was to be "our trip of a lifetime". It certainly was that but not for the right reasons. The ship broke but that was only half of the problem. The fact that Norwegian continued to sail a ship that they knew was broken was a huge problem and eventually caused the ultimate problem of being adrift at sea with no engines and having to be towed back to port. This could have been a disastrous situation had the ship gotten any further out into the Tasman Sea. They were lucky that the final breakdown happened only 77 miles from port and we were not in any rough seas. I honestly believe that Norwegian put my and all the passengers on the ship at risk by sailing a ship with a known problem and only one propulsion engine working. Ports were canceled on the first cruise and on the last cruise to New Zealand all ports were canceled. The NCL response to the passengers for this was the absolute poorest I have ever seen from a company and I am sure there will be litigation to come based on their attitude toward the passengers. The ship breaking and the missed ports might have been forgiven if the company attitude had been appropriate. Please DO NOT book any sailings on this ship - It is OLD and needs to be put to dry dock, there is no telling what could happen next. Read Less
Sail Date January 2017
We joined the ship in Hong Kong having selected this cruise as a special holiday to celebrate our golden wedding anniversary. We had already been advised that two ports of call were cancelled because of an Azipod engine problem. When ... Read More
We joined the ship in Hong Kong having selected this cruise as a special holiday to celebrate our golden wedding anniversary. We had already been advised that two ports of call were cancelled because of an Azipod engine problem. When coming back on board we at Bali we were told that three more stops were cancelled due to ongoing problems. The initial compensation offer was pathetic but was increased after the passengers almost mutinied. Although the offer was better it does not compensate for the loss of half of the scheduled stops. In all we spent 15 out of 21 days at sea, including two lots of 3 days. Since we left the ship in Sydney we have heard the second engine broke down while cruising from Melbourne to Hobart and she has had to be towed back to dry dock in Melbourne. As for things on the ship I must say the staff were excellent, always smiling and helpful. The food was OK but not as good as on other cruise lines we have used. Some of the shows were excellent while the others were, at best, average. Were it not for the future cruise credit that is included in the compensation package I would not consider booking with NCL ever again. Read Less
Sail Date January 2017
We had experienced one cruise previously, on the Jewel, so that is all I can compare to. Despite several itinerary changes due to a failed azipod drive, more days at sea, no Thai stop and no website excursions, we were still attracted ... Read More
We had experienced one cruise previously, on the Jewel, so that is all I can compare to. Despite several itinerary changes due to a failed azipod drive, more days at sea, no Thai stop and no website excursions, we were still attracted by the extra stop off days in Vietnam. After boarding we found in our cabin a list of excursions to choose. What looked like two days at Ho Chi Minh City was only actually 27 hours so we decided to do only the Mekong Delta tour, being the longest on offer. This was a long drive but interesting and worth the effort. We passed through the organised chaos of Ho Chi Minh City but did not stop. The Mekong Delta is a rural area had much to offer from a cultural perspective. We enjoyed the canals in traditional canoes, the floating markets to sample tropical fruits, visited local hand made confectionary and noodle traditional factories and had a very nice lunch at a nice resort. For the Na Trang and Da Nang stops I had booked private tours before the cruise due to nothing on the NCL website. Both destinations are great places to visit. The only problem with Na Trang is that the ship could not dock and we were tendered in from the middle of the harbour. Because we organised private tours we had to wait until the ships were tendered in first. So despite being first in line for tender tickets we were still had to wait for over 60 minutes. We used all the complementary restaurants during the cruise. Our favourite was the Ginza as we like Asian food and second was the Versailles which had well designed dishes and a nice atmosphere. The Market Cafe buffet had a good range of foods with healthy choices and quality was above average. All staff on board were polite and competent, except perhaps for Customer Services which I will mention in the Cabin Review. The main pool was all deep and not suitable for non-swimmers. The were two separate water slides which were popular with kids. All the four jacuzzi's temps were very hot and the air jets were unable to be switched off which made it unpleasant to stay in for long. There was a special children's pool right at the stern but we noticed the air to be contaminated by ships exhaust fumes and never saw one child there. The Spinnaker Lounge is at the stern and seems small and dark with few windows (compared with the same on the Jewel which faces fwd). Cocktails at all the bars were well made. The gym is also near the stern with few windows and no panoramic outlook as there was on the Jewel. This makes it a little claustrophobic and I only visited once. Read Less
Sail Date January 2017
Really not a lot to laud about NCL's Asia cruise on the Star. First, the Star itself is an antiquity, particularly when compared with any vessel in Royal Caribbean's fleet, and I'm being truly objective. The Star and the ... Read More
Really not a lot to laud about NCL's Asia cruise on the Star. First, the Star itself is an antiquity, particularly when compared with any vessel in Royal Caribbean's fleet, and I'm being truly objective. The Star and the Jewel are well below industry standard and NCL doesn't seem concerned a bit. We've cruised on the Star twice in the last three years and the Jewell once, to Alaska, last year. This will our last. This trip the ship experienced mechanical problems which resulted in NCL's cancelling the Thailand visit all together and adding an additional (and terrible stop) in Vietnam. All and all the stops were subpar at best. Tours booked through NCl, on this trip, have been disappointing, too. Three tours so far and in each case the tour guides were too difficult to understand. Their english skills are not up to standard. Although they were all very kind, the language barriers more often than not brought disappointment from those taking the tours. Perhaps this isn't entirely NCL's fault but it is their problem. Not stating that language barriers are problematic from the outset is unfair. NCL should be professional enough to mention to their customers that the language barrier at times can not be overcome. Our balcony is fine and kept, but it is very outdated and dark. When compared to Royal Caribbean, it's laughable. The Star's staff has been fine thus far, and the food is okay. We've dined at all the Star's restaurants and they've been fine or quite good each time. The Star's and NCL's entertainment is just okay but perhaps we're being unfair. Many people seem to enjoy them and we're seen same acts multiple times because we've cruised with NCL three times. It seems to us that they could limit the repeating performers. The Casino is a joke. It's not Vegas style in terms of rules and etiquette, and the Casino staff are amateurs, particularly management. For example, a man next to me was dealt a BLACKJACK and the dealer managed to misdeal herself (I'll spare you the details) and even so the Casino didn't honor the BLACKJACK, or our winning hands. It was shocking. Everybody at the table cashed out. Read Less
Sail Date January 2017
We have cruised aboard the NCL Star before and this cruise had the usual friendly yet often terrible service. Even in the specialty restaurants NCL expected one server to serve our party of ten along with another table of 4, 6 or 8. It ... Read More
We have cruised aboard the NCL Star before and this cruise had the usual friendly yet often terrible service. Even in the specialty restaurants NCL expected one server to serve our party of ten along with another table of 4, 6 or 8. It is impossible for anyone to serve food to 14 to 18 people and keep up with demanding drinkers on the drink package. Dinners often lasted over 3 hours with no food coming in the first hour and no coffee or drinks at the end of the meal. The food service problem was helped by various complaints, the staff does improve if you want to spend your vacation complaining. La Cucina was terrible, Le Bistro just so, so, and Cagney's was good. The Versailles ran hot and cold, but the food selection was lacking, how about 5 different pasta entrees at one meal? The bigger problem was the lack of communication, lack of information and downright lies spread by the NCL home office. Some of our party of 10 was booked through travel agents and some through NCL direct. Some of us were notified when the ship broke down and the sailing date and ports were changed, and some of us were not. When the sailing date was changed a 2nd time, NONE of us were told, and we had a hell of a time getting aboard the ship based on the schedule NCL supplied. Note, I will never sail on NCL again without rechecking the sailing schedule the three days prior to sailing. When they have a change they blame the entire problem on your travel agent. If I were an agent I would NOT book NCL. They had NO excuse for failing to notify the passengers booked through NCL. They also gave out misinformation on the various visas required, saying they would supply same and failing to mention they would charge for this service. In addition, they charge 95 cents a minute for wifi that is the worst. Many in our party could not send or receive emails. I was able to get two emails out in just 19 minutes. We got fantastic wifi for free on the tour bus in Vietnam. Do not buy the NCL wifi. It's sad the crew tries so hard to help, but the experience is ruined by the home office. They should have a special desk for exotic locations, every time you have a question NCL takes forever to answer, as if they had never thought about the details before. The answer, after an hour or so on the phone, is often, ask your travel agent, who then has to call NCL and go through the wait and misinformation again. Read Less
Sail Date January 2017
We chose this cruise based solely on itinerary. We have a dozen cruises on NCL which we prefer because of its informality and its short, port heavy itineraries. And the food quality, presentation and choices have demonstrably improved ... Read More
We chose this cruise based solely on itinerary. We have a dozen cruises on NCL which we prefer because of its informality and its short, port heavy itineraries. And the food quality, presentation and choices have demonstrably improved over the recent past. So it was disappointing how NCL handled the engine failure on the Star that occurred 3 weeks prior to embarkation. The itinerary had to be revised as a result of the reduced speed to eliminate the Thai ports which were the highlight of the cruise. Many of the passengers, including us, had made plans for an overnight in Bangkok which required prepaid arrangements. In fact, without the Thai ports, the cruise was not worth our time or money. NCL refused our request to rebook a similar itinerary. And while they compensated the preceding cruise with generous cruise credits, our cruise was limited to a 20 percent credit on the fare, excluding port charges and taxes, hardly enough to cover the canceled Bangkok overnights. This led to a sour mood among the cruisers throughout the 11 day cruise. And the Star itself is a dated and poorly designed ship. The fitness room is located inside aft so you watch yourself in a mirror while working out. The spinnaker lounge is on 7th deck aft instead of 13th deck forward. And the buffet usually located on the 12th deck aft outside where you could eat a late breakfast and bask in the sun has been eliminated. There is no card room. But the crew did their best. The stage shows were entertaining. The revised port visits were interesting. And the Captain did his best to keep us informed of all the changes and defend the company. The food service was spotty. Many of the dishes were too salty. We noticed that smoked salmon was eliminated from the breakfast buffet. And the menus were somewhat misleading. For instance, I ordered caprese, described on the menu as a buffalo tomato slice with mozzarella which came on a cut up plum tomato with small pieces of mozzarella. The bistro menu has been slimmed down, it seemed. So, all in all, it was a very disappointing cruise on an old poorly designed cruise ship and not what we have come to expect from NCL. And we travelled a long way for a once in a lifetime itinerary. Read Less
Sail Date January 2017
We flew all the way from New York for this cruise, which was supposed to take us from Singapore to Hong Kong, via numerous stops in Thailand and Vietnam. Instead, the ship lost an azipod as we were pulling out of Singapore. (For all we ... Read More
We flew all the way from New York for this cruise, which was supposed to take us from Singapore to Hong Kong, via numerous stops in Thailand and Vietnam. Instead, the ship lost an azipod as we were pulling out of Singapore. (For all we know, the azipod may have been on the blink before we boarded!!) We spent three days in the harbor within sight of Singapore. Then the ship finally continued at a snail pace and lost its berthing reservations at all the major stops. We stopped at Hue, Vietnam -- not scheduled and not a stop I would have chosen. Then Sanya China. That was it. We were onboard all that time with irate, disappointed passengers who had spent a fortune to get to the ship for this "cruise of a lifetime." Not one apology from the Captain. The crew member who maintained my cabin did a fine job. The bartenders at Gatsby's were lovely and attentive, especially given the circumstances. But the cruise ... this ship has had mechanical problems for a long time. A cruise after we left actually got stuck with NO ENGINES AT ALL off the coast of Australia. Read Less
Sail Date December 2016
This was my second cruise with Norwegian. We went to the cruise terminal in Singapore around 2 PM and had to wait in line for 3.5 hours before we could check in. It was chaos and the people that were doing the boarding were not really ... Read More
This was my second cruise with Norwegian. We went to the cruise terminal in Singapore around 2 PM and had to wait in line for 3.5 hours before we could check in. It was chaos and the people that were doing the boarding were not really qualified. I hear that some people had to wait over 4-5 hours before they could board the ship. We bought visa for Vietnam since we wanted to go ashore in Phu My (Vietnam). And payed 69 $ per person. Why we could not get these on board is a mystery since this is procedure on other cruise lines. We ended up staying in Singapore a few more days due to "electrical problems" and some expert had to be flown in. However I later foud out one of the engines broke down and we were not told. Read all about it here : http://www.cruiselawnews.com/2016/12/articles/power-loss-1/ncls-norwegian-star-stuck-in-singapore/ Anyway, due to this delay in Singapore our itinerary was changed and we ended up skipping 2 ports in Thailand and 2 in Vietnam. We bought the Vietnam visa to stop at Phu My or Nha Trang but both were cancelled. A new port in Vietnam (Chan May) was added but it was an industrial port and there was nothing to do there. There were some tours planned but the port was hours aways from any tourist location. And the tours were expensive. We decided to stay on board. I then went to reclaim the money paid for the visa which would not be a problem, so I was told. A few days later I went to check and was suddenly told that I should have returned the visa BEFORE we stopped at Chan May. And I was not "on the list". Whatever that means. Obviously the visa were not used and there was NO announcement stating we had to cancel the visa before we reached Chan May. So I still do not know why NCL refused to refund me the money for the visa. Other than that I was not on some list. Sanya was the last port of call before Hong Kong but we intended only to go ashore in Laem Chabang and Phu My and also skipped Sanya because of the costs of the tours. When we asked other people that went ashore we were told it was not worth the money. So we ended up staying aboard the whole cruise and were glad when we reached Hong Kong. Positive notes : - It was announced very quickly that everybody would get their money back and a 50% discount on future cruises. I understand that engine problems can occur but just tell the truth and don't say something vague as "some electrical issue". -The food in the buffet restaurant was ok. The food in places like O' Sheehan's Bar & Grill and Versailles was good. - Staff mostly well trained, doing great work, especially in the Market Place (buffet) where it can be busy and hectic. Negative notes : - Indian staff in the buffet area was overal adequate and polite. Some minor irritation when I went to get a drink, came back and found my table cleaned and some other people sitting there. All in the 30 seconds it took to get a drink. This happened a few times. One time I left plenty of food on the plate and some full drinks at the table to get some fruit, just to indicate that I had not finished eating and guess what..... Also I was almost knocked over by one of the staff in the dining area and he just kept on walking like nothing happened. An apology would be nice. Staff overall good attitude but a few need better training on people skills. - We decided to give the service fee directly to the people that were in charge of our floor before leaving. It was not hunderds of dollars and there was a clear disappointment and I even regretted leaving anything at all. - The on board activities mostly uneventful. I mean you can only do so much paperfolding and trivia. But the crew did try to arrange for plenty of activities. Only a few shows in the Stardust Theater were worth going to. The rest was mediocre. - Customer service was ok, could be better. When I asked to cancel the service charge of $13.50 a day I was told it was possible but got the evil eye. Lady was clearly NOT happy with that. - Bad internet connection : I bought an internet packaget of 250 minutes for 125$. Internet was so slow all the time. Even before you could open a website minutes passed consuming most of your internet time, just waiting for pages to load. Verby bad service. Not worth paying for this. There is no reason why the internet should be that slow on the ship. Probably a cheap satellite connection and the speed gets throttled by NCL. High Speed internet is promised but it is more like low speed : https://www.ncl.com/eu/en/press-releases/norwegian-cruise-line-holdings-deliver-high-speed-wifi-across-companys-three-brands - So we were glad to go disembark in Hong Kong. Senior staff was standing at the exit having fun and laughing but not paying attention at all to the people leaving or even saying goodbye. They were too busy with themselves I guess. They were thinking they did a great job on this cruise. Read Less
Sail Date December 2016
Just got back from 21 day cruise on Norwegian Star Dubai to Singapore. Here are my thoughts and observations. 1. Great itinerary from Dubai, UAE/Oman, down the west cost of India, Sri Lanka. Malaysia, Phuket to Singapore 2. Smoking ... Read More
Just got back from 21 day cruise on Norwegian Star Dubai to Singapore. Here are my thoughts and observations. 1. Great itinerary from Dubai, UAE/Oman, down the west cost of India, Sri Lanka. Malaysia, Phuket to Singapore 2. Smoking allowed in the casino – seepage of smoke onto hallways and rooms. Very noticeable. 3. Ultimate Beverage package does not include water or specialty non-alcoholic coffees (no lattés. cappuccinos or expressos). There is no package that includes water or specialty coffees. 4. Buying water was USD27 for 6 bottles 5. We had a sea day between Kuala Lumpur to Singapore. However this was not necessary as Port Klang to Singapore is only 219 nautical miles – we basically jogged all the way to Singapore at 6 knots. It would have been very nice to have an overnight and day in Singapore, instead of being at sea. (too expensive to pay for extra day of docking in Singapore?) 6. Phuket tender was terrible. Had to “line up” to reserve a tender number – a fiasco. We had tender number 7 (out of 17) and it took us 2 hours to get to shore. It messed up our private tour. 7. Pet peeve – I know it is good policy to disinfect your hands before coming on board and before going into the dining areas. Visualize this – coming back from excursion. There is a lineup to get onto the ramp to the ship. Wet hand towels are offered while we’re in line (very nice). We get to the ramp, take out our room cards (In India, we also needed to turn in our landing card at most ports) for ID verification. 2 feet before we have to put the card into the card reader, an attendant wants to spray our hands. What were we supposed to do with the room card/landing card? Put it in our mouth, find a pocket etc. , while we rub the sanitizer in our hands and wait for it to dry, all the time slowing down the line. I asked them several times to spray our hands after the X-ray machine (not before) but they never changed the policy. 8. Room Steward was excellent. Always available 9. Entertainment was spotty. Their production cast and show bands and house band were excellent (Exotique was great). Imported groups, Ancora and Barricade Boys, were also very good. The rest were average or worse. 10. Specialty restaurants were good but nothing to write home about. Versailles and Aqua were adequate. Market Café buffet – nothing special. 11. Prime viewing locations for sailaways are usually the upper deck railings. Unfortunately, the running track is by that outermost railing – poor design We were a party of 8 and I don’t think anyone of us will be using NCL again. We didn’t like their business model - it is too chintzy Read Less
Sail Date November 2016
Ports of call were interesting. However I felt there was not much information provided on the ports of call. There should be an information booth set up for every port of call. Info on taxis, car rentals, port tours (other than ship ... Read More
Ports of call were interesting. However I felt there was not much information provided on the ports of call. There should be an information booth set up for every port of call. Info on taxis, car rentals, port tours (other than ship tours) should be readily available. Front desk staff did their best to answer questions but they were really not knowledgeable of the ports of call. Indian Visa - should have been hi - lighted. Many people did not know they had to have a visa and were upset that they could not go into port. There were phone calls made from Norwegian the week before sailing but that was too late at that time to acquire a visa. We were fortunate enough to know that we had to have an Indian Visa but only because we made a phone call to Norwegian on another matter. Meals became repetitive after 2 weeks , however, our waiters (Leandrew and Fajar) compensated for that and went over and beyond our expectation with suggesting our meal selections. Their attention to our dining needs added to a great dining experience in the aqua restaurant - they catered to our every need!!! Read Less
Sail Date March 2017
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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