As most have heard the Star had some technical issues on its voyage to Australia on Feb 6, 2017, its AZiPod system had a major failure and the ship was stranded at sea. Well I am here to tell you, that even though this happened the trip was still amazing. Yes we missed the ports that we were supposed to go to, but NCL did everything right. They refunded 100% of the cruise fare and port charges and ...
We chose the cruise because of the itenary 8 stops in 21 nights but we were disappointed that 2 stops had been cut before starting Ho Chi Min City and Bangkok so from 10 to 8.
We stopped firstly at Na Trang by tender, we then went on to Singapore for an overnight stop great place and got berthed, we then moved onto Bali nice resort and beaches lovely people, tendering process was a shambles on ...
Chose this 33 day cruise based upon the ports listed. Weeks before the cruise found out the ship had engine problem ( and had been having for a long period). Had misplaced belief that Norwegian would have the problem repaired in time. Discovered days before flying out that 2 of the premiere ports( Vietnam and Thailand) were being cancelled As we cruised 4 more were cancelled. Passengers were ...
The Star has a lot to like: the hotel staff including the cruise director, restaurant and passenger service are outstanding and the entertainment is excellent. Unfortunately, despite a great crew the ship and company get three stars from me because it shows signs of being poorly maintained and the company (the crew does better) is extremely poor about communicating with passengers, making ...
I went on this cruise to see Australia, New Zealand Itinerary with the Port stops. We saw nothing and did nothing. (Continue Below)
NCL lied to us right up to leaving for the cruise that the one Azipod s would be fixed. When they were not, I asked to be able to have our cruise canceled so we could get our own flight money back. They said no. (They were all ready offering a full refund on the ...
Have cruised NCL several times before with few problems. Wanted to see Australia and New Zealand.
The ship lost one of its two engines in early December. NCL never informed us of this. I found out from on line reviews. It continued to sail on one engine.
Our Jan 16 cruise had two ports dropped. NCL hoped to fix it in Singapore on Jan 22. They say they fixed it. Some 32 hours later, a ...
We joined the ship in Hong Kong having selected this cruise as a special holiday to celebrate our golden wedding anniversary. We had already been advised that two ports of call were cancelled because of an Azipod engine problem. When coming back on board we at Bali we were told that three more stops were cancelled due to ongoing problems. The initial compensation offer was pathetic but was ...
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received ...
We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead they failed to notify passengers of loss of ports before we entered the terminal to board ship. Problems increased as we sailed. After only 3 ports they had ...
We planned this cruise for over a year. We saved so we could afford it and enjoy seeing the Far East side of the World and we booked back to back cruises to continue on the ship for the Australia/New Zealand cruise. We have sailed with Norwegian for more than 25 years and have never been so disappointed with any cruise line as we were with the responses received from NCL regarding the problems ...