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1 Helpful Vote
Sail Date: January 2018
Getting on the Ship is a task in its self getting your cabin after traveling 14 hours all you want is to get into your cabin but nope after 2 oclock you can get in then your case does not arrive at your door till around 8oclock shocking ... Read More
Getting on the Ship is a task in its self getting your cabin after traveling 14 hours all you want is to get into your cabin but nope after 2 oclock you can get in then your case does not arrive at your door till around 8oclock shocking customer service if they cant cope cause its a massive ship they should hire more staff !!!! Then when you do get sorted even tho your all inc its still money money money thinking wow got this and that on board but it costs you !!!! Entertainment and Food were great some of the staff could do with a bit of learning what manners are !!! Deffo not be returning to this ship !!! GETTING OF THE SHIP IS LIKE A CATTLE MARKET make sure you disembark early so you can find your case as there all stacked like a cash and carry . Read Less
6 Helpful Votes
Sail Date: December 2017
To celebrate the holidays, we wanted to visit Hawai'i ! We chose that cruise because of the itinerary. As cruisers, it was our first time with NCL. It's the only ship who goes to the hawaiian islands we wanted to visit. So, this review is ... Read More
To celebrate the holidays, we wanted to visit Hawai'i ! We chose that cruise because of the itinerary. As cruisers, it was our first time with NCL. It's the only ship who goes to the hawaiian islands we wanted to visit. So, this review is based only on our experience of the ship "Pride of America" (!). Professionnals, in our mid-forthies, we did many cruises in the last five years, mostly with Holland (HAL) and Royal Caribbean (RCI). Our expectation for a nice cruise (in that order) : 1. Itinerary, 2. Dining (gourmet), 3. Service, 4. Entertainment, 5. Value for money, 6. Spa. We might have been spoiled with HAL (5 stars+++ on eveything) but, at the end, we've paid way more with NCL to get way less. Feels like a summer camp. Itinerary : very good ! Ship : looks good. Embarkation : we had to wait 3 hours to get into our room and 2 hours to get out of this ship. Cabin : As experimented cruisers, we've been quite unlucky this time... Don't take the 4051 (or any room near). We were above the engine room (continuous loud noises and high vibration). Unbearable, even with ear plugs and/or white noises. We didn't slept for 2 nights. After many complaints, we've been relocated. Later, we've received a letter saying they had mechanical problems (oh, really ?) with a cheap bottle of wine. I still ask myself how come this cruise line accepted to book these rooms ? Anyhow, the state room was regular and ok. We just go there to sleep so we don't mind about the size. Dining : disappointing. The Aloha Cafe is fine (go there instead of Liberty's and Skyline's dining room if the food really matters to you). Freestyle ? We tried but, with or without reservation, you have to wait. There is no somelier. For the ones who likes personal attention, you won't get those. You can wear whatever you want, there is no dress code (scruffy appearance by most of the clientele). For junk food, try the Cadillac. It's funny ! East meet west is the best dining on board. Entertainment : very basic. Don't expect much ! Service : we felt very unwecolmed. The staff is unhappy to work on this boat and to serve the guests. At the dining room, we could hear their snarky remarks about passengers. It felt like a summer camp. Ports and Shore excursions : ports of call are great ! Rent a car : it's cheaper and you'll see/do a lot more. The excursions are overpriced compared to any other cruise lines. But if you book with the ship, ask for Lila. She's the best and the nicest. Still, did you know you can book the exact same excursions but for much less ? Go online to "Robert's Hawaii". Gym : small but efficient. Very crowded. Spa : I've tried to go twice but they told me "come back tomorrow, we're busy"... So I really don't know. I just wanted to know the prices, how it works, etc. We won't go back on "Shame of America". We will think twice before going to any NCL ship mainly because of the terrible service and the poor dining. But, again, we've been spoiled with other cruise lines Read Less
Sail Date: December 2017
Boarding the ship the 1st day, was organized and went well The overall food on the ship was very good. The specialty restaurants where very good! I don't think the ship has enough shows, and you need too get tickets ahead of time for most ... Read More
Boarding the ship the 1st day, was organized and went well The overall food on the ship was very good. The specialty restaurants where very good! I don't think the ship has enough shows, and you need too get tickets ahead of time for most shows and some have an additional fee. Service, the cabin steward was very good room was clean, the wait staff in the sit down restaurants where very good. The clearing of tables in the buffet was slow. The bar service around the pool was Very slow at best, and they did not have many waiters around servicing the pool area. The "family cabin" was very small. We traveled with a 16 and 13 YO's for a Christmas week. The ship was not really decorated for Christmas, only a few Christmas trees around the main areas. Disembarkation was very smooth, you put a colored luggage tag on and they call your color while you have breakfast. We would not go on the Epic again! Read Less
Sail Date: December 2017
We choose this cruise because it is NCL and that would be our favorite line to cruise. Freestyle ..Getting on board For haven guest was not as good as we have had before . Cabin was not ready so after sending us to Margaritaville where we ... Read More
We choose this cruise because it is NCL and that would be our favorite line to cruise. Freestyle ..Getting on board For haven guest was not as good as we have had before . Cabin was not ready so after sending us to Margaritaville where we got lousy service we went to lounge and started our trip. Loved all the shows especially The Million Dollar Quartet . The Haven was awesome as always we ate there several times, the other restaurants were really good too. Did not like meal at Cirque Dreams and Steam but then again never do. Our cabin Stewart Rizalde best we have ever had, Butler Raymond was not all that although everyone loves Raymond and Concierge Virginia had great helpers because she was always going to a meeting. Of course we were spoiled by Bunno on the Jade , hard to top that one. Our meet and mingle was special as all the head of every dept. came including Andre the cruise director . If the 122 that signed up had shown up it would have been awesome but 40 came , which was okay but if you sign up, show up. The door decorating contest was fun, the pub crawl bombed. The service thru out the ship and cleanliness was perfect. Did not care for the new Havest Caye port, but then I don't like the ports where the cruise line have purchased the island . Way too expensive to shop. So already fixin to book my next NCL trip out of New Orleans . Happy Trails to all . Read Less
Sail Date: November 2017
I'm sure that there are many cruise lines that are willing to offer more at a little higher rate. For a first timer this was an opportunity to get my "feet wet". The value was good for the services received. The breakaway was ... Read More
I'm sure that there are many cruise lines that are willing to offer more at a little higher rate. For a first timer this was an opportunity to get my "feet wet". The value was good for the services received. The breakaway was clean. The cabin was clean and all surrounding public area such a bathrooms, stairs, hallways etc. The vocal entertainment was spot on. The bar tendering staff on decks 15, 16 & 17 where the best. The dining staff that i dealt with where also pleasant. Shore excursions i personally give 2thumbs down or 2 stars. #1. I wasn't sure if it was choppy waters or a poison sea snake in the beach water to norwegian's private islands. (Funds where refunded) #2.coco beach not quit a day at the beach. Too windy and dirty. #3.bahamas the weather was warm but only 1 day at dock. Even though ship docked the night b4. Food was decent and pretty much the same in most compliment dining rooms and buffet, unless you go asian or specialty dining. These spots served quality food and service. I'm a person who can find enjoyment in the worst possible case. I did just that. What others found unpleasant i made pleasant. Even a few racist. I met amazing and interesting people. I would advise all first timers and vets cruiser to never gave up the credit cards to load your ship payment card. I received $150 on board spending and added cash as needed. Carry only 1 card and use it for emergencies only. And cash out your card the final night and get back or clear up your account in cash. Who want to wait for a surprise bill in the mail.? Read Less
Sail Date: November 2017
This cruise was chosen as a short experience for a number of long time friends to get together for a few days, rather than just meeting for the occasional meal together, and would include the friends partners rather than just a "boys ... Read More
This cruise was chosen as a short experience for a number of long time friends to get together for a few days, rather than just meeting for the occasional meal together, and would include the friends partners rather than just a "boys thing". The cruise was for 5 days, From Sydney to Tasmania and return, with days in port at Devonport and Hobart. The cruise was a pleasant experience, being the shortest duration we have experienced, and our first cruise with Norwegian Cruise Line. Entertainment, particularly the evening floor shows was possibly the best we have experienced, with a cast of 7 musicians, 2 separate singers and about 12 dancers. We dined in specialty restaurants each evening, and the reservation service worked well. Restaurant staff were always friendly and helpful, particularly as wife has a dairy intolerance, and so the waiters always ensured that all the food that she had in the restaurants was suitable. All the meals were delivered in a hot condition, and no-one in our group had any complaints regarding the food. We did not take any shore excursions, as we were all familiar with the ports. All the crew were friendly and helpful when needed, and were a credit to the ship and company. After enjoying this small sample, we have booked our next cruise with Norwegian Cruise Lines. Read Less
Sail Date: November 2017
This was the 1st cruise I've ever been on. My girlfriend is a seasoned cruiser. We chose this cruise mainly based on price and duration as I've been prone to sea-sickness on smaller vessels and didn't want to be stuck out at sea for a week ... Read More
This was the 1st cruise I've ever been on. My girlfriend is a seasoned cruiser. We chose this cruise mainly based on price and duration as I've been prone to sea-sickness on smaller vessels and didn't want to be stuck out at sea for a week while ill. We disembarked from Miami and everything went relatively smoothly. Unfortunately, this was just about the ONLY thing that went as planned, but more on that later. I'm by no means an expert on the condition of ships, however, this ship felt a bit dated right from the beginning. It's relatively narrow for a cruise ship and according to my girlfriend, we could feel the motion of the ocean a bit more than other cruises she's been on. I took Bonine and wore the sea-bands which worked great by the way! Our first evening/night, we had the buffet and sat down at the Palace Main Dining room for dinner. The food was average at best, but edible. The service was lacking and it appeared most of the waiting staff was overwhelmed with tables. We were able to enjoy the Casino which had the best service on the ship quite frankly. We also visited Dazzles Nightclub but were disappointed in the tiny dance floor. All in all, not a bad day but only average considering my expectations. Our 1st morning/afternoon on board was where the trouble really began. We reached Nassau and woke up early to eat at the Crossings Dining Room. Most of the food was cold and rather bland. Again nothing to write home about. However, we had our excursion quickly approaching and were eager to get to our meeting point on time. We arrived on time as instructed but proceeded to wait over an hour for the rest of the guests to arrive. We finally disembarked and were headed for the Blue Lagoon Island, about a 40 minute ferry ride from the port. We were able to enjoy a Kalik on board which took the edge off of the huge swells we were riding through due to unseasonably high winds. The ferry ride was definitely a bit unnerving, but we never felt like we were in any serious danger. Nonetheless, we reached the island about 2 hours from when we first arrived at the dock. Granted we had to be back at port by 4:00pm so the 6 hour excursion was now down to 4 hours. The Blue Lagoon Island had it's pros and cons. Pro: It wasn't very busy Con: the staffing seemed to reflect that. We found a relatively quiet spot on the beach with nice chairs and clamshell style tents that we had to set up ourselves. The water in the lagoon is completely placid and ranges from ankle high to 6 foot or so. It appeared great for snorkeling, but I didn't see any wildlife while in the water. We had to take trips to and from the bar for our own drinks and we ate our lunch, which like the ship was just average. We waited for the last ferry to maximize our limited time on the beach. It was a tough decision because we wanted to explore the Nassau port, but weren't able to due to our time being cut short on the front end of the excursion. All in all, the excursion had potential, but when you see a 6 hour excursion you expect the majority of it to be spent relaxing or partaking in whatever excursion you paid for. We spent approximately 3.5 hours on the actual island, perhaps less. We arrived back on the ship and spent about an hour or so on the pool deck before getting ready for the evening. We decided to try out the Crossing Dining Room for dinner and were unimpressed. Some menu items sounded delicious but left us feeling hungry not long after dinner. Again, we went to the casino and toured different lounges on the ship before giving Dazzles another go. This is the only dance/club option no the ship. Not an awful day, but a warning sign of things to come. We were awoken at about 8:00am the following morning with some bad news. Apparently, the weather conditions, did not permit for us to arrive at the most advertised portion of our cruise. The Norwegian Cruise's highly touted GREAT STIRRUP CAY! Mind you, the conditions were a bit windy, but in my opinion were unchanged from when we left Miami. Either there wasn't any foresight or planning by the Captain or his staff to warn us of this possibility or they merely omitted the information until the morning we were set to arrive. Either way, we were EXTREMELY disappointed that we never made it to our destination. Instead we were stuck onboard for the remainder of our trip and the disappointment amongst the guests was palpable. We decided to head to the pool deck mind you because it was perfectly sunny outside while we were drift in the middle of the Atlantic dreaming of Great Stirrup Cay which we would never set foot on. Nonetheless, we wanted to make the best of it and a Bahama Mamma or three would help us do just that! Little did we know what was to happen next. A couple hours into the afternoon the staff announced an all female "beauty pageant" style competition to be held right on the pool deck. The band took a break from playing and the competition commenced with a handful of male judges selected from the sea of gusts on deck. During one of the rounds a female passenger decided she was going to shake her butt all over one of the judges unexpectedly. This immediately turned into a mini RIOT on board. The staff was essentially non-existent for quite some time and completely and utterly unprepared to handle the situation. The host of the competition simply yelled over his microphone until some staff and by-standers intervened. However, the guests involved in the MMA match were allowed to stay on deck which after about 30 minutes led to another mini Riot that went on for about 5 minutes this time. We were APPALLED at the lack of preparedness and planning from the Captain and staff and complete disregard they had for all the guests safety. It was a terrible idea to begin with and should never have happened. I felt embarrassed for the entire ship and disgusted at what I witnessed. Not to mention, a women was taken away in a wheelchair when she seemingly injured her knee during her booty shake performance. It may seem as though I was sitting there gawking as a spectator, however my girlfriend and I immediately left the main pool deck as soon as the initial fight began. In fact we moved away from the stage when the competition began instinctively because we knew something was going to go wrong. The day was ruined and the trip was a complete disaster at this point. However, we soldiered on and got ready to go out that night. We were able to enjoy a comedy show and went out for a specialty dining Il Adagio. Again, the food was just ok. If I'm being honest, we still had a bad taste in our mouths after watching the horror show from earlier in the day. We had a low key evening otherwise. We stopped in the stores on board but mainly were eager to get off the ship ASAP. I'm not sure exactly what I expected from this trip, but I assure you from the shorted excursion, to the cancelled private island, to the booty contest and subsequent brawl, we should've been compensated in some way without even asking. I understand this is a business and this isn't typical, but it would have been nice. After a couple weeks, I decided to call Norwegian's customer relations number who instructed me to fill out a form on their website. I was told I would receive a follow up within 15 business days. This was November 27th and I'm yet to receive any follow up. Today is February 3. I've called back half a dozen times and promised each time that I would have a response that week, that day, that hour. I even held on the line for a supervisor for 20 minutes only to be told by the representative that he wasn't available. At this point, it's safe to say that Norwegian doesn't care about their guests. In fact, I work in job where customer service is scrutinized because of how vital it is to run a successful company. I've told everyone that cares to hear about my poor experience just how terrible the cruise was. I've reluctantly wrote this review after months of allowing Norwegian the time to rectify the situation in some form. They failed as miserably as they possibly could have. It's safe say that the Norwegian SKY is a complete waste of your money. It is also safe to say that Norwegian doesn't value their customer's experience. Spend your hard earned money elsewhere. We will be cruising again, but will be sticking with Royal Caribbean and other cruise lines that follow through with taking care of their guests. I hope you find this review helpful when considering your next trip. 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Sail Date: October 2017
The ship, crew and food were first rate. Million Dollar Quartet was one of the best shows I have seen in a long time. Definitely will see again. The comedians were awful. Attended the 18+ show and expected to be in tears laughing ... Read More
The ship, crew and food were first rate. Million Dollar Quartet was one of the best shows I have seen in a long time. Definitely will see again. The comedians were awful. Attended the 18+ show and expected to be in tears laughing so hard from the wealth of material available. Barely broke a smile.. Very unfortunate, Shore excursions overpriced and not very good value. Harvest Key, Norwegian's own island was a waste of time. You can get a tan on the boat just as easy and use your drink package as well. Every stop you would see the same watches, cheap jewelry, bamboo sheets for sale. Annoying the third and fourth port of call as you have to walk right thru the stores every time you get on and off the ship. What upset me the most was the amount of money the casino was taking from the passengers. I do understand that the boat is a business that is supposed to make money. However there is a limit between making money and gouging your customers. Eg 1. Blackjack tournament with a $500 prize. The boat took over $1800 in entries. $1300 profit is really greedy. Eg 2. Texas Hold-em Tournament. Over $2800 in entries, 3 prizes totaling just over $2100 were given out. $700 profit for a 3 hour tourney. Eg 3. The hold-em poker table took a 10% rake of every hand. That amounted to $250-400/hour depending on the size of the hands. The boat was the only winner. As I said the boat is a business to make money, but greed and gouging of your passengers is not the way to do business. I hope they change their ways. Finally, paying for water. $6.75 for a 2 litre bottle. 1/2 gallon in the US. More greed. If you didn't buy their water package and you went to a drink station to fill up a water container you were made to feel guilty like you were stealing. Read Less
2 Helpful Votes
Sail Date: October 2017
I have cruised previously on other cruise ships. However, Norwegian Cruise ship has excellent services, the staff so professional, and the food was delicious. The cruise ship Entertainment Staff was so friendly and so professional. This ... Read More
I have cruised previously on other cruise ships. However, Norwegian Cruise ship has excellent services, the staff so professional, and the food was delicious. The cruise ship Entertainment Staff was so friendly and so professional. This was one of the best vacations I have had in a long time. From the time I arrived on Norwegian Escape, I felt very welcome by the staff. The atmosphere was of the utmost. The Café, O'Sheenan Grill, Savor, Taste and the other restaurants were superb. There was a lot of activity for all age groups. I enjoyed meeting and talking with so many people, I even met a new friend. I have reflected all week in returning back to work thinking of all of the activities and fun I had while on vacation. I was so thrilled, I would like to work on Norwegian Cruise line in the Customer Service Department. I thoroughly enjoyed myself, and I would highly recommend Norwegian cruise line. Read Less
1 Helpful Vote
Sail Date: September 2017
Absolutely loved this cruise, we have been on multiple lines and multiple itineraries, this is by far our favorite ship. The room was gorgeous, spacious (as cruise cabins go), Bathroom was roomy and the cabin was laid out beautifully. It ... Read More
Absolutely loved this cruise, we have been on multiple lines and multiple itineraries, this is by far our favorite ship. The room was gorgeous, spacious (as cruise cabins go), Bathroom was roomy and the cabin was laid out beautifully. It was just myself and my wife in the cabin however, if you were to bring two children with you, the 3-4 bed layout was ideal and out of the way of beds 1-2 and you could walk around the cabin and not feel too cramped (looking at you Princess). The gym was never crowded, I was always able to get a machine. The shows were great, we loved all of the comedians, the illusionist and the "brat pack." we walked out of the "after midnight" show, really boring. The pool was adults only until 5 which was a first, if you wanted to stay away from the kids, this was easily accomplished. The waterslides were great, the ropes course was fun and thrilling. Food was comparable to other lines, smaller dining room (taste) seemed to be a bit better, would have liked to have tried some speciality restaurants but they book FAST. We rarely saw our steward RItzel (sounds like Pretzel, her words not mine) other than the first day yet our room was always spotless when we returned to it. The on board activities are what drew us back to Norwegian and this ship did not disappoint, I want to give a shout out to Andre the cruise director as he was a big part of why this ship is so fun, he genuinely enjoys his job and it translates to a relaxed and fun atmosphere, the Harry Potter trivia he puts on is one of the most entertaining trivia events I have been to. Embarkation and Disembarkation were uneventful which was a plus, the ports were as one would expect from any Western Caribbean itinerary, Cozumel is always the favorite for my wife and I, the diving is first class. Read Less
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