2 Norwegian Spirit Alaska Cruise Reviews

"Attire Wear what you want. Dress according to your mood. It is your vacation. "Resort casual" attire is as dressy as you'll ever have to get for dinner. But if it's elegance you're dreaming of, we invite you ... Read More
"Attire Wear what you want. Dress according to your mood. It is your vacation. "Resort casual" attire is as dressy as you'll ever have to get for dinner. But if it's elegance you're dreaming of, we invite you to indulge. Many of our restaurants offer formal options. If you prefer more casual dress, that's fine, too. How you dress is up to you." That is what NCL states on their web site. What they don't tell you is that you cannot wear jeans to dinner. They need to tell you what they call "Resort Casual" actually is. We were refused into the dining areas. In fact the hostess in Windows was very rude in refusing us service. I couldn't believe it. There were a few friendly faces, but mostly the crew went about their jobs with out a smile. We had a bunch of teenagers running around the ship making noises and such. No supervision. The food was so so and the buffet was cold. The food was good in the 24 hour Blue Lagoon, but it was a tight and narrow place with people going through. Not that comfortable. Crowded in the buffet area also. Not giving people much space to get around. They tell you there are so many options for dinner, but forget to tell you that you have to pay extra for about half of them. There were lines to get into the two main eating areas, the Garden and The Windows. Sometimes up to an hour waiting. We went to one before 5:30 when it was to open and the stairs and hallway were packed. Very uncomfortable. Getting to the boat from airport was fine, but they were so unorganized when we were going back home. They need to communicate among each other and get their stories straight. Loved going to Alaska, but will not cruise with this line again. Not the service or experience I have had on other cruise lines. Read Less
Sail Date July 2004
The Spirit is a beautiful ship. Unfortunately, the service and food on board is not. "Freestyle cruising" is nothing more than NCL luring passengers with cheap fares and then charging for more on board. Most of the time, the ... Read More
The Spirit is a beautiful ship. Unfortunately, the service and food on board is not. "Freestyle cruising" is nothing more than NCL luring passengers with cheap fares and then charging for more on board. Most of the time, the "free" restaurants are overcrowded and the alternative restaurants empty but with cover charges ranging from $12.50 to $15 per person and even more surcharges for steak and lobster ($10). At times I saw over 100 passengers sitting on the stairs waiting to get into the free dining areas. NCL also charges $10 per day per passenger tipping "conveniently added to your on board account." The buffet dining was a mob scene, everyday. Buffet crew would not bring water to your table, refill coffee or anything like it. Beverage dispensers frequently were empty causing one to go to the other side of the ship which was like crossing the Berlin Wall. Room stewards cleaned your cabin at their will; putting the "Please Make Up Room" card in the cabin door key was totally useless. One could hardly take a nap for fear that the cabin would be passed by for cleaing. This was hardly the kind of service customary with other cruise lines such as HAL and RCL. The Captain of the Spirit, whom we never saw, did a wonderful job bringing the ship close to the South Sawyer Glacier and again on an emergency helicopter medical evacuation. In short, if you cruise NCL be prepared to pay at least another 15% of your fare for service and food usually included. Read Less
Sail Date May 2004
Norwegian Spirit Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.5 3.7
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 3.5 3.6
Shore Excursion 3.5 3.7
Enrichment 2.0 3.2
Service 5.0 4.1
Value For Money 4.5 3.8
Rates N/A 4.0

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