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34 Norwegian (NCL) South America Cruise Reviews

My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa ... Read More
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa Rica and one in Columbia. There were shore excursions available in all the ports, but we prefer to walk around and go geocaching. Often there were locals selling wonderful crafted items from little tents right on the pier. They want cash in US dollars, but most items only cost a few dollars. Take along a bunch of ones and fives. The guest services desk will also break a twenty for you. There is and ATM at the casino if you need more cash. The ship provided a free shuttle to get us out of the port area, but in Peru ports they dropped us off in an unsafe location. We could either pay a taxi to take us to a safe location for walking or biking or get back on the shuttle and go to the ship. There were police to make sure we did not wander off on our own. At the second Peru port we did paid extra to take a bus to Trujillo. We could not use our shore excursion credits for this shuttle, however! It was the same thing in Columbia. We were disappointed that we paid to be able to see the ports and Norwegian wouldn't deliver us to a safe place onshore. One of our shore excursions was overbooked and they ran out of food by the time they got to our table. We were offered 50% off that tour. In Costa Rica, there was a very steep ramp and several stairs to get back on the ship. That was a problem as three of our party of seven were physically challenged. The staff will come help you, but you need to ask. They don't volunteer. The food was great, as usual. We used both main dining rooms and the buffet. The waiters were mostly attentive. We found you can request a particular waiter (ask for Mac) and he will remember your preferences. There did not seem to be a lot of folks who wanted to share tables although that was available if you ask when you arrive at the dining room. We liked the anytime dining as we are early eaters. Our cabin was a handicap cabin for my mother. It was a little crowded for three people. Our steward, Juevan, was excellent! Even though Norwegian is discontinuing the towel animals, he made a new one for us every night. He also brought ice to the room when requested. Having had a more pleasant experience on Princess, I suspect we'll be sailing with them in the future. We've been to Alaska and the Caribbean with Princess. They were more attentive during the pre-cruise phase and the shore excursions were better planned. The ports were safer and the ramps to and from the ship was handicap accessible. Read Less
Sail Date March 2019
1.Excursions were poor: a. One poor English-speaking guide without a microphone for 40 people If your in the back of the bus you hear nothing. b. Excursions were not as advertised. I paid over $260 to go to an island to get ... Read More
1.Excursions were poor: a. One poor English-speaking guide without a microphone for 40 people If your in the back of the bus you hear nothing. b. Excursions were not as advertised. I paid over $260 to go to an island to get pictures of South American birds but we never got on the island we were to go to and I feel very cheated. c. The setup for boarding excursions is poorly organized.They tell you to meet in the ship's auditorium at a certain time and then have wait for almost a hour before your tour is called for disembarking. I was the first to show up but was often the last to get out of the room for lack of tour directors organization skills. 2.Overall,the entertainment was good. The best entertainment on the ship was the three classical string players yet they were never given a space to handle the crowds who wanted to hear them. Furthermore, they were put next a bar with loud speaking and sometimes intoxicated people which totally destroyed the listening experience even if you could find a seat. 3. The food was mediocre at best! The head chef should be fired. He provided the the worst entree choices I have ever had on a cruse ( I have been on 15). The onion soup was little more than hot water ( I found no onions nor cheese). Thank goodness, the bred and desert chefs were excellent. 4. You need to have a setup for (equipment, lines and nets) for pickle ball. It is the fastest growing sport for seniors. 5.The cabin and dinning room service was excellent! 6. Bridge instruction and play was enjoyable, however, we were assigned to a play in an area with only small tables. Read Less
Sail Date March 2019
Wanted to see S America, a Gold Member and travel with 4 other couples 5th cruise! NCL this was the worst cruise, our toilet would not flush on demand, button pushed nothing ... middle of night it flushed reported numerous times! ... Read More
Wanted to see S America, a Gold Member and travel with 4 other couples 5th cruise! NCL this was the worst cruise, our toilet would not flush on demand, button pushed nothing ... middle of night it flushed reported numerous times! Restroom stall doors held on with electrical wire ties(casino men's room). Mens room at The Windjammer had a hole in the wall covered by cardboard and duct tape. Every other NCL cruise we have been on while in port they cleaned the windows not on the Sun! Water spots on most of our pictures. The windows were either dirty or there were numerous window fogged from loss of vacuum! We made reservations for ten in different resteraunts and many times they sitted us at different tables when there were large settings available and were not used while we were there! Shame on NCL! We are looking to cruise Australia and New Zealand later this year and we( all 5 couples) are not sure we will chose NCL this time! One bright spot was Freddie the Bartender at the Champayne Bar! Read Less
Sail Date January 2019
Although the Norwegian Sun has been recently renovated, they have a serious problem with proper ventilation. Smoke from the casino and designated smoking areas infiltrated the public areas of the ship. Why do they put designated smoking ... Read More
Although the Norwegian Sun has been recently renovated, they have a serious problem with proper ventilation. Smoke from the casino and designated smoking areas infiltrated the public areas of the ship. Why do they put designated smoking areas near the pool and over the aft eating area? It makes no sense. We felt that we could not get away from the smell of smoke. For whatever reason, Norwegian did not have my correct credit card number. I did not know this until three days into the voyage, when I received a curt letter informing me, "your onboard account has been deactivated and your signing privileges have been suspended." I am a Platinum member of Norwegian and found this shockingly offensive! How about a little courtesy; maybe something like, "Would you kindly come to Guest Services at your earliest convenience regarding the credit card we have on record for you." This kind of interaction with a longtime loyal guest is a surefire way to lose a customer. My next cruise will not be on Norwegian; I've just booked with Viking. This cruise had six sea days. There should be a far bigger selection of movies available to watch on television. There were only two movie channels and the same movies were recycled over and over and over again. Also, instead of the TV being mounted in front of the bed, it was way over to the right side of the cabin, which made watching in bed very uncomfortable. The Cruise Director had such a strong accent that we could hardly understand any of his announcements. This could be a safety issue in an emergency. Read Less
Sail Date December 2018
Back to Back from Miami to San Antonio and San Antonio to Buenos Aires. Best cruise(s) we have ever taken. Ship was excellent … clean, spotless, correct passenger size (about 2000 people), friendly crew, excellent food, calm, ... Read More
Back to Back from Miami to San Antonio and San Antonio to Buenos Aires. Best cruise(s) we have ever taken. Ship was excellent … clean, spotless, correct passenger size (about 2000 people), friendly crew, excellent food, calm, peaceful and simply the best. Celebrated Christmas and New Years on ship and they had special dining AND special celebrations for both holidays. Cruise Director (Adriano) and his Assistant (Guido) were HUGELY ANNOYING .. did their jobs but had enough of both of them after Day 1. Trip through Panama Canal was most interesting as they had a narrative going through the entire 48 miles of locks. Excellent dialogue and very insightful. Ports of call were mostly great (no reason for Santa Marta and Manta) and we booked 90% of our excursions ahead of time through outside vendors. As a part of the Cruise Critic Group, we were designated a special person, Julia from Ukraine, who escorted us off the ship prior to anybody else embarking AT EACH PORT. This was absolutely the best as we were able to make all excursions without any delay. A BIG THANKS TO JULIA!!! Dont Miss any of the penguin stops ... Punta Arenas, Stanley and Puerto Madryn. Expensive to see but so well worth it! We booked with SoloExpediciones (Punta Arenas) and Jimmy Curtis (Falklands) and in Puerto Madryn (sorry - forgot vendor). Cant say enough positive things about these trips. Jimmy Curtis in Falklands had an excellent driver named Steve ... try for him if you can. Patagonia nature is simply to die for..volcanoes, glaciers and more. Penguins and llamas and alpacas and so much more. Once in a lifetime trip. Read Less
Sail Date December 2018
Wanted to see South America and chose this ship. Bad choice- entire month onboard plagued with problems. Sickness of many people, lack of staff, chaos at service desk, lost my luggage on disembarcation, ship repairs made observation deck ... Read More
Wanted to see South America and chose this ship. Bad choice- entire month onboard plagued with problems. Sickness of many people, lack of staff, chaos at service desk, lost my luggage on disembarcation, ship repairs made observation deck unusable many days. Staff tells you different stories about the same thing when you ask 2 or 3 people same question. Sometimes outright deliberate lies. Have sailed a number of times with NCL and was very happy with the cruises but this was a disaster over and over. Ran out of red wine( how does that happen?) Staff was not the usual cruise staffers in many cases- couldnt understand them, they didnt understand you. No hustle, no personalty. Intertainment was terrible/juvenile/silly if it could go wrong it did go wrong very dissappointing . Sailig with friends who say they will never sail NCL again. Good things: Embarcation was great Food was tasty Read Less
Sail Date February 2018
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, ... Read More
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, Chile where the airport was full of scammers pretending to be helpful with badges on indicating they were airport employees there to help you when in reality there were there to misdirect you and take as much of your money as they could get. Norwegian should have alerted their guests to: 1) Beware of scammers at the Santiago airport. 2) The cruise port has been moved from Valpraiso to San Antonio so there is no need to go to or book a hotel in Valpraiso. You will end up paying double cab fare. 3) What the legitimate amount of cab far is from Santiago to San Antonio. 4) There are very few hotels in San Antonio so stay in Santiago and get a transfer from Norwegian to the correct cruise port. Norwegian was able to send a text message to all passengers telling them not to come to the cruise port before 1:00 pm on the day of embarkation, but they never mentioned the reason for this until we were all onboard and sailing away. The reason was that there had been a FLU EPIDEMIC on the previous cruise and they needed extra time to clean and sanitize everything. This would have been nice to know prior to boarding the ship along with a choice of boarding or not. We didn't have this choice. We were not allowed to touch anything during the whole cruise. All food and beverages were covered and could only be obtained from crew members. You couldn't even pick up a plate or silverware. Nothing was put on the tables - no salt and pepper or condiments. Everything had to be obtained from the crew. There were no glasses, ice buckets, etc. in the cabins. We were never told which cabins the sick people had occupied so you never really knew if your cabin was one of those affected. While they should be commended for taking these precautions, it wasn't conducive to a very pleasant cruise and you never knew from one day to the next if you would be the next victim of the bug. The captain and officers were nowhere to be seen until the very end of the cruise. Just about everything about the cruise was not what I had become accustomed to from Norwegian Cruise Lines. It was very disappointing. Read Less
Sail Date February 2018
This is our 6th cruise, first time with Norwegian. Staff could be bossy, intimidating and unfriendly. Unpleasant encounters during drill, at Shore Exursion desk on fifth floor, at Seven Sea restaurant and at our state room. In our past ... Read More
This is our 6th cruise, first time with Norwegian. Staff could be bossy, intimidating and unfriendly. Unpleasant encounters during drill, at Shore Exursion desk on fifth floor, at Seven Sea restaurant and at our state room. In our past experiences with another cruise line, we became friends with staff at dinning and state room. Like other passengers, we felt the program was poor. We wish there were lectures or movies when we were at sea ( two movies in 16 days). In the last five days of the trip, we had four days at sea and were very, very bored. Norwegian Sun would not allow anyone to bring water bottles to the ship when they return from a shore excursion. Unlike another cruise line, you are provided with free water in a thermal jar in your state room, here, you have to buy water bottles ( We spent about $100 US on water bottles). Also, water bottles are not included in the drink package. It was chaos at the Miami port terminal where we had to look for our luggage from the carousel! We were shcocked that 2000 passengers were left to deal with this mess. One lady could not find hers. People were puzzled why the Norwegian Sun's Captian did not appear to his passengers until on the 15 th day in a small lounge for about 50 minutes to answer some questions. Customaryly, Captains and officers were introduced at the very vegining of he journey. Norwegian Sun sent us email to make survey. After we filled in some basic information ( numbers of cruises taken, which cruise line....) and answered the first question, immediately, we were told not eligible to continue the rest of the survey. Very odd. Read Less
Sail Date February 2018
I agree with everything that Peter W has written about this cruise. We selected it primarily for the itinerary - the chance to visit more of South America and to transit the Panama Canal - this was the highlight of the voyage. ... Read More
I agree with everything that Peter W has written about this cruise. We selected it primarily for the itinerary - the chance to visit more of South America and to transit the Panama Canal - this was the highlight of the voyage. Embarkation Port: First this has been switched to San Antonio from Valparaiso due to issues with labour and port authorities; not advised directly by NCL of this. The departure shed was large, basic and actual check in went quite smoothly. The first inkling of problems was the almost 2 hours wait in the reception area for the cabin to be ready; 2 announcements about a further 10-15 minutes wait. Luae arrived just before 8:00 pm The notice lying on the bed to welcome and greet us advised of an outbreak of gastro-enteritis on the previous leg of the voyage and implementation of Code 2 of CDC procedures. No mention of how long this might last. The gastro-enteritis was caused by norovirus, and passengers advised of this at Q & A session on penultimate day of voyage, also that 81 people had been affected. It was a 'corporate' decision not to advise passengers joining in Valparaiso. Numerous people were affected by coughs - possibly as a result of the mystery disinfectant used for the constant hand spraying; the casino remained open but the library was closed until the penultimate day! Public lavatory doors were left open - not a great sight. NCL is not alone among cruise lines in placing the Casino midships - making it impossible to avoid a walk through on that deck. The stench of cigarette smoke drifts out onto the seating areas. Will schedule refit address this?. Service in the various dining facilities was haphazard, often chaotic, and occasionally rude; there were no signs of any effective management presence. Two restaurants - 4 Seasons and 7 Seas - served the same menus, although they were billed as being slightly different. Breakfast one morning took an hour - largely because tables had to be cleaned - they were not actually set ; it can't be difficult, even operating under unusual conditions, to get the basics to table i.e butter, jams, sugar, salt, pepper! We avoided the Garden Cafe as much as possible - badly laid out, heaving queues, food just about okay, all serving areas covered in cling film. Staff ladled out vast spoonfuls of food - refused to take any back - 'you can just leave it if you don't want it' I was told! On the whole the Filipino crew members lead the way with their good humour and service. Cabin was okay, the circular shower was tiny; items such as glassware etc gradually arrived over the first 2 days. Clearly the crew did not have enough time in port to prepare. No launderette. Only the laundry service at high prices. (norovirus related ?) Excursions - as with many cruise lines - very expensive and variable in quality. NCL don't offer much in some ports other than their excursions - nowhere to get maps/information etc in a couple of instances. Even though much of it was not to our taste the entertainment on offer was of better quality than on other lines. Cruise Director was very good. Dr Wayne's presentations were excellent and very enjoyable. Disembarkation: slow, delays due to US Customs. Read Less
Sail Date February 2018
We did not have a very good experience on board the Sun. I had ordered wine and strawberries for sailing day. They did not have them ready in our state room. I had to asked for it and that way it ruined the surprise. The wine they brought ... Read More
We did not have a very good experience on board the Sun. I had ordered wine and strawberries for sailing day. They did not have them ready in our state room. I had to asked for it and that way it ruined the surprise. The wine they brought THE FOLOWING DAY was of inferior quality of the one I had purchased before through their website. When we bought the tickets through their website the offer was Free Free at sea when we were on board they explained to us that the free free only applies to 4 dinners each at the specialty restaurants. When I complained they said I need it to complaint with the travel egency that we bought the tickets from. But we never used a travel egency my son bought the tickets directly through their website. They insisted that we used a travel egency and that they talked to the travel egency only lies and more lies. The food was nothing special we asked for lobsters at the speciality dinners we were told they did not have it. Poor poor service! We had purchased 5 tours with them. The last tour in Miami they left us out because we took a bit longer to go through immigration. They did not offered any explanation just that the bus had left and that we had no chance to get in another tour. Awful experience!! Read Less
Sail Date February 2018
The ship was due in for a major refit so the wonderful NCL decided it would be a good idea to start early and hammer and drilll on the roof of the largest lounge (Observation) during daylight hours.effectivily closing this area. During ... Read More
The ship was due in for a major refit so the wonderful NCL decided it would be a good idea to start early and hammer and drilll on the roof of the largest lounge (Observation) during daylight hours.effectivily closing this area. During cold days this made other available seating in the warm areas difficult to find and what seating was available was tired and uncomfortable.. All external windows were fithly from the start and never got cleaned. Food was good to avearage to poor and we had the head chef come see my wiffe and I after a particually poor Pork Loin shank meal which was was 80% fat. We waited an age for my wife's gluten free pancakes but arrived was uncooked. Food service in restaurant was generally very slow and poor, expect your veg to arrive uncooked cold or both, drinks services was poor or none existant and standard of cocktails varied by barman or bar We were in cabin 4031 and due to the design on the ship where was no access ot the top of the corridor which meant we has to the back for the ship to get the lifts to go up and walk to the front, or go back across and up the opposiite corridore to get to the only other lift, you will know you was nearly there by the smell of smoke from the officers mess Activities were nowhere as good or varied as the previous 8 cruises we have been on. Cabins were in general clean and tidy but we had faultly telephones and hair dryer, other passenges we not so lucky and plumbing problems seem to be a common theme. Last Friday of the trip we found a nice sunny sport on the outdoor cafe, only to feel bits falling on my arm, when reported we were told the ship was using different fuel and we were asked to leave and hazard tape and chairs were used to cordon of this area, it's getting harder to find somewhere to sit. We later told by other passengers that the bits was paper that the ship was burning as it was cheaper than recycled. We both felt that the ship crew was under compliment, untrained and did not show the same care and attention as on other cruises and when I queried some of the issued raised, I was lied to on a least four occassions just to fob me off. Ordered a continental breakfast for an early morining excursion at Puerto Mott, but none arrived, however the excursion to Volcanoes, Lakes and Waterfalls was brilliant Most ports and excusions were good to great and scenary was fantastic, but be warned on Sundays, everythings is closed in these ports and our NCL Highlights of Puerto Airnas excursion consisted of a cemetary, a dusty museum, a second museum (field of wooden carts and cabins) and a town square where everything was closed, boring and not value for money ,do not go on this!! During the second week the dreaded novovires was announced as a Red Alert, three days affter the crew has taken over handed out all food, drinks, condiments, washy, washy washy time. Worst cruiseship and crew I have every been on and even with a major refit completed and guaranteed no virus outbreak I would never travel on this NCL (SUN OR STAR) class of ship again. Read Less
Sail Date February 2018
Route around South America was the main attraction for us. Turned out that a number of the stops must have been chosen to sell their very expensive tours, Nothing else there, for sure. Ship was nice enough, but furnishings ... Read More
Route around South America was the main attraction for us. Turned out that a number of the stops must have been chosen to sell their very expensive tours, Nothing else there, for sure. Ship was nice enough, but furnishings (tables/chairs) are wearing out. Small, but well equipped fitness center. Very repetitive menu in main dining rooms, especially lunch. Buffet restaurant is way too small and poorly arranged. Think "food fight". Specialty restos were way disappointing and expensive, priced ala-carte. Some waiters excellent, but some incomprehensible (in English) and surly. One was alarmingly so. Extra gratuities charged for everything. Paid for water. Drinks package (good selection) did not include tips. Thus, there is a generally annoying air of cheapness. NCL need to just price it into their base rate. I guess they want to make it seem cheap. We filled in a big piece of our "Terra Incognita," but that's about it. Suggest that critics start using the full 5 stars. Not everything can be a 4.5! Read Less
Sail Date January 2018
We were invited to join a family member on this cruise and were excited about the itinerary. Unfortunately, the ship is older and definitely showing its years. There's a fair amount of wear and tear and it could use some general ... Read More
We were invited to join a family member on this cruise and were excited about the itinerary. Unfortunately, the ship is older and definitely showing its years. There's a fair amount of wear and tear and it could use some general sprucing up. We were quite disappointed in our dining experience. My husband has celiac disease and has to have gluten free meals. Despite our making the request months in advance, the chef and staff did little to accommodate him. For example, ordering French Onion Soup, he was given only the broth because the crouton is made of bread. However, my husband was served gluten free bread with every meal, so why couldn't they just substitute that for his soup? Eventually a top-notch wait person went to the kitchen, toasted a piece of gluten-free bread and took it to the chef with a request as to how to prepare it. A trained chef should be able to handle this situation more effectively. Having cruise with several other cruise lines and received much better responses for his gluten free needs, we were surprised and disappointed. After returning to the ship on a tender, we were literally held in the entry area (open to the water) for about 30 minutes with no explanation. There was inadequate room for all the passengers to comfortably stand -- some were on the stairs -- and others had physical limitations that caused problems with trying to stand for too long. Despite yelling, crew members making phone calls to staff on board and even one passenger making a call, we were locked out of the ship with no communication whatsoever. Eventually, a staff member opened the door and told us that Chilean officials had determined that was some immigration impropriety and stopped the boarding process. At no time was any effort made to ensure the comfort and safety of passengers affected by this. Eventually a general announcement was made apologizing briefly for the inconvenience. Trying to lodge a complaint with guest services about the way the situation was handled resulted in lots of defensive responses and nobody appeared interested in hearing from us. Overall, we were disappointed with Norwegian and didn't think it measured up to other cruise lines we've traveled with (Royal Caribbean, Celebrity and Viking). It's highly unlikely that we will cruise with Norwegian again. We did book one shore excursion through the ship but thought it was overpriced and of poor quality. Read Less
Sail Date January 2018
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new ... Read More
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new paint, furnishings, and carpet. Looks tired. Cleanliness an issue. Our cruise was used as a training exercise for PR Chinese staff headed to the Joy. Some were fine and knew what they were doing; many were not ready for customers. More generally, service was very slow--especially in restaurants. Food was middling, with no memorable meals particularly good or bad. Drinks portions very small--always order a "double" to get what one might expect a single to be on land. The ports on a repo-cruise are catch-as-catch can but the crew struggled to set up gangways in several places. In many cases, shuttle buses were required to get from the ship to the port gate. This was worst in Lima, when only two smaller and one larger shuttle bus were provided, causing many people to give up on leaving the ship after lining up an hour. NCL Guest Services kept saying "not our fault" but why then are they calling on these ports if they can't handle the pax? Of course the ship-sponsored shore-ex busus came dockside... of course they did. The best port was Cartagena, but we had that cut short to be first-in-line at the Panama Canal. HAL's Zuiderdam arrived at the canal sixhours after us, to be second-in-line. The ship's stabilsers were not functioning properly and this made for a wild last night at sea (Coquimbo--San Antonio). Read Less
Sail Date December 2017
Everyone continuing from the previous cruise were sick and we all got sick from them. I was sick for 18 days and as soon as i got home was in the hospital for 8 days. This is the second cruise on the Sun in two years and both times i got ... Read More
Everyone continuing from the previous cruise were sick and we all got sick from them. I was sick for 18 days and as soon as i got home was in the hospital for 8 days. This is the second cruise on the Sun in two years and both times i got sick. Never again on Norwegian and I have taken 117 cruises on many lines. I used to love Norwegian when they had the NOrway. Traveled on it 8 times. Sad to see it retired several years ago. The food in the dining room was adequate and expected. The alternative restaurants were excellent. The production shows were less than amateurs - really bad. I am sorry that the Norwegian experience was so bad since their pricing was better than most. I guess the old adage applies here that you get what you pay for. Give my Celebrity Cruises anytime and forever! Read Less
Sail Date December 2017
We chose this cruise cause the price was acceptable, even though they did not give us anything like shipboard credit only a bottle of wine upon arrival and then $75.00 shipboard credit when we got on board, nothing else. Others received ... Read More
We chose this cruise cause the price was acceptable, even though they did not give us anything like shipboard credit only a bottle of wine upon arrival and then $75.00 shipboard credit when we got on board, nothing else. Others received up to $500.00 shipboard credit , so we were not happy about that. WE were disappointed because N.C.L seem to have lowered their grade. is not as high a category of line, comparing it to Royal and Celebrity it is really missing their class. I don't really like the free style, you don't really get to meet people and hang around with them, you just keep meeting different people every night, so you can't really connect. But we did have a few negative issues, but I have to say the cruise people did work very hard to try and straighten the problems we had. They were good at doing that, but I don't feel they did enough. After all my complaints, they did not compensate us with anything except rectify their mistakes. I don't really want to be specific but we had problems with cabin and at diner. All in all, I don't think I will cruise with NCL again. Read Less
Sail Date December 2017
We didn't enjoy this cruise. We have had poor dining experience. The waiting period is long from ordering to the end of the dinner. Some food are not fresh. In at least two meals the fish and fish burger I ordered are very old and ... Read More
We didn't enjoy this cruise. We have had poor dining experience. The waiting period is long from ordering to the end of the dinner. Some food are not fresh. In at least two meals the fish and fish burger I ordered are very old and taste awful. I don't know how long the fish has been in the storage. The breakfast are all the same. Most of the ship activities (e.g., "seminars") are designed to sell something or service to the guests. The port visits are poorly organized, with short stay duration at some ports and limited number/choice of shore excursions. They didn't provide enough port city information to guests neither. We bought an expensive wi-fi package. The wi-fi speed is so low (2 mb/min on average) that virtually the money was wasted. The wi-fi is even not suitable for text-alone e-mails, totally not possible to use Facebook. We have to use limited port stay time to get connected with others (i.e., find a restaurant/coffee in order to use the wi-fi there). Read Less
Sail Date December 2017
The crew is very professional and accommodating. A few of the ship's interior spaces have recently been updated but the overwhelming majority of restaurants and bars are very worn and are in much need of modernization. While much ... Read More
The crew is very professional and accommodating. A few of the ship's interior spaces have recently been updated but the overwhelming majority of restaurants and bars are very worn and are in much need of modernization. While much of the musical entertainment was very good the majority of daily activities were geared for older passengers and lacked inspiration. The Cruise Director really needs to "up his game" to provide activities that all age groups can enjoy. It seemed much of the Cruise Director's staff time was spent facilitating bingo or other fee based activities. One bright note although, were the Spainish Lessons and the Mexico lecture given by Roberto which were very good. The food was fair to marginal but overall very salty. Towards the end of the cruise the food quality and choices became very poor. In fact, it seemed they were attempting to use up food of lesser quality. One concern I had was a great number of passengers developed respoitory problems, deep hard coughs, even leading to Bronchitis while onboard. Within two days of being onboard I developed some sinus and breathing issues and continued to nurse them the entire 3 weeks of the cruise. The symptoms immediately cleared up once I disembarked which makes me wonder if the cabin AC system is being kept clean. I heard from some people, who became sick that they had their cabin AC systems cleaned and that it helped them a great deal. On the 2nd day of the cruise I reported to the Hotel Director's assistant that railings at he pool were very loose and needed repair. Having been a lifeguard in college I recognized this to be a potential hazard. I reported it again a week later and then asked the pool attendant a couple days later. He responded that "people have been reporting the railings since last October, over 22 cruise ago." And yet it was still left unrepaired. I think this single event sums up my feelings about the Sun. That things are just being tolerated not being kep up to NCL's overall good standards. I very much enjoyed the itinerary of our sailing and the pool deck was very enjoyable as we had good weather. I found that the NCL Sun really failed to impress and is possibly riding on the coat tails of NCL's overall good reputation. Read Less
Sail Date April 2017
This ship seemed to have been refurbished but could not find anything about this new refurbishment. We have sailed on this ship before some years ago but nothing new could be found that attracts attention.Very disappointed with the ... Read More
This ship seemed to have been refurbished but could not find anything about this new refurbishment. We have sailed on this ship before some years ago but nothing new could be found that attracts attention.Very disappointed with the entertainment, food and the on board activities. The only good thing was that we enjoyed, was the cruise ports and the glorious weather. The ship itinerary was good and we made our own way to the ports. Before we went, my daughter had arranged with people sailing on the ship,through Roll Call on Cruise Critic for meeting and greeting as well as private excursions. Our stateroom steward was extremely polite and efficient. The rest of the crew in the bars and staff restaurants were equally good but seemed stressed due to long hours on their feet. I hope the NCL improve their staff by providing them with training in customers service. They seem to be more interested in their own welfare than that of the customers needs. Read Less
Sail Date March 2017
Unfortunately the Norwegian survey wouldn't take this in, so this seems like the best place. (I've expanded a little - it would have been under the 1000 char limit) This was our 4th Norwegian cruise, and may be our last. ... Read More
Unfortunately the Norwegian survey wouldn't take this in, so this seems like the best place. (I've expanded a little - it would have been under the 1000 char limit) This was our 4th Norwegian cruise, and may be our last. Embarkation was confused, messy, and priority boarding for latitudes members entirely pointless (1 manned desk after already going through 2 checkpoints. If you had a suite you were fast-tracked though). . The waiting staff on deck did their level best to avoid ares where there might be people who wanted drinks. Many of the waiting staff were choppy, but became incredibly friendly on the last night. Disembarkation plans were poorly communicated (nothing anywhere noted the need to pick up luggage labels) - I presume because staff were too busy showing the South American agents around. My wife got food poisoning (we think from a piece of pineapple in a drink which tasted soured) but the desk staff clearly though it was over-drinking. One: my wife doesn't drink that much. Two: you don't go from absolutely fine to violently ill in 7 seconds. Hand washing / no bottle refills in the buffet were not policed, and was in general disarray by 10pm. The only saving graces were the cabin steward and the guitar player (Henry Hood) - he is absolutely excellent in terms of repertoire and rapport. As always, the excursions where drastically over-priced ($55 for a 2 hour "cultural" group walking tour around a small island - really?!). They also unnecessarily squeezed the time in port to force you on to excursions, when the distance between ports means they could leave many hours later without issue. Real decline in service quality compared to our first and second cruises. Read Less
Sail Date December 2016
This was our first (and probably last) cruise with NCL, having cruised with Princess previously. Firstly, we made a decision to walk to the port from our accommodation in Valparaiso. This was a complete disaster, as you have to check-in ... Read More
This was our first (and probably last) cruise with NCL, having cruised with Princess previously. Firstly, we made a decision to walk to the port from our accommodation in Valparaiso. This was a complete disaster, as you have to check-in at a different port from where the ship is docked. It took us forever to get there, so make sure you get transport from your hotel and they know exactly where to go! In comparison to Princess cruises, we found the bar staff on NCL to be very disinterested and unenthusiastic. We weren't impressed with the "All inclusive" beverage package, which didn't include water or coffee and had a poor choice of spirits (no single malt whisky, in particular, as that is usually our drink of choice). Cocktails were pre-made and uninspiring. Our cabin steward was lovely, however, and kept our cabin nice and clean, and made towel animals every night. Our cabin 1009 was in a good location and had heaps of cupboard/storage space. The food in general was quite good, but not up to Princess standards. We ate at the Specialty restaurants on 5 occasions and we really didn't think it worth the extra cost. The food at the main restaurants were just as good. Entertainment and at sea day activities were quite good and varied. The ports and shore excursions were uninspiring, and some involved hours upon hours on a bus. At 2 of the ports we decided to do our own thing, as we couldn't stand the bus trips, but there was nothing much to see or do. Puerto Montt was probably the only port I could recommend. There weren't many children on board and the average age was probably around the mid 50s to late 60s. Near the middle of the cruise, they ran out of yoghurt for breakfast and nuts in the bars. We had to ask for things like prunes and bananas, otherwise they didn't seem inclined to bring them out. Also, at the French restaurant, they didn't have a brandy balloon for the Grand Marnier. Little things like that made us think that, all in all, we'll stick to Princess cruises in the future. Read Less
Sail Date November 2016
As Platinum members we are suppose to receive benefits that are posted to the web site. When I spoke to Juan in Latitudes he was rude, unreasonable and wanted to argue with me. The issue revolves around the wine and strawberries for ... Read More
As Platinum members we are suppose to receive benefits that are posted to the web site. When I spoke to Juan in Latitudes he was rude, unreasonable and wanted to argue with me. The issue revolves around the wine and strawberries for Platinum members. On previous NCL cruises we received this benefit on day one and again on day two because my wife and myself are each Platinum. After 5 days I went to Juan and asked where the other wine and strawberries were. He told me that it only applies to one per stateroom per cruise. I told him that we always received the benefits for each of us previously and he said, " no you didn't" I was firm and told him that we did too and he told me again that I did not. So now I guess I'm a liar!!! Funny thing is that we received the dinner for two for each. Laundry for two for each. Ships tour for each. Priority embarkation and tendering and so on as is stated on the Latitudes Tier section on the NCL website. Also, The garden cafe was a real disappointment. Same old menue. Watered down salad dressings, watered down juices, old hard boiled eggs ( gray yokes ) , and in the Four Seasons and Seven Seas restaurants, they serve the Caesar's salad with graded parmsean cheese on it and not shreds of parmsean . How cheap is that? Also there was a horrible sewage smell for no less than 6 days off and on in the aft area of the Garden Cafe. bon appetite The ship is now in dry dock for 9 days in San Francisco. Several contractors boarded the ship in Cabo and more in San Pedro. ( about 70-80 men ) They started working on the ship while we're still on our cruise and they were very visible. Not a comforting feeling with all these men running around. This is the worst cruise we have even experienced. Read Less
Sail Date April 2016
We chose this cruise because of the itinerary( the Western side of South America). The itinerary was great and generally the ports did not dissappoint Us at all. Our stateroom( midship with a veranda) was also very nice, decent size ... Read More
We chose this cruise because of the itinerary( the Western side of South America). The itinerary was great and generally the ports did not dissappoint Us at all. Our stateroom( midship with a veranda) was also very nice, decent size with plenty of closet space. However, though we have been on plenty of cruises running the gamut from Royal Caribbean, Cunard, all the way to Silver Sea we have never ever been nickel and dimed so much nor have we ever faced such dismal dining choices with very limited menus unless we opted to pay extra for specialty restaurants There are two traditional style dining rooms in addition to a buffet. It is great that you can go to the dining rooms anytime for dinner. However for nineteen days we were faced with the same basic menu in both dining rooms. Perhaps there were two or three rotating options on the menus. Unlike other lines we werenever offered lobster, fillet mignon, or similar treats( usually offered at least once on other lines) If we did not opt for the specialty restaurants the only fish or seafood we were offered on the entire trip was farm raised salmon, tilopia, flounder, mahi mahi, and cervina. There were really no entrees that were made to order. We did try three of the specialty restaurants, Le Bistro, La Cuccini, and the Japanese hibachi style restaurant. The last onewas the only one where we had good service Our other big complaint was that mixed drinks were priced outrageously. We had just been on Cunard five months earlier and the same cocktails were signifigantly more expensive The only thing we could really say was good was the number and variety of onboard activities when the ship was at sea and the sizze and spaciousness of the pools and fitness center We will never ever go on Norwegan Line again Read Less
Sail Date April 2016
NCL food was good, rarely great. I am a bit of a health nut, and I always found enough healthy, tasty food. Bar service great. Classical & piano music excellent (Amber Strings & Gregg ). The crew was nice, helpful, & friendly. ... Read More
NCL food was good, rarely great. I am a bit of a health nut, and I always found enough healthy, tasty food. Bar service great. Classical & piano music excellent (Amber Strings & Gregg ). The crew was nice, helpful, & friendly. Nice room, large inside. Small shower. Problems: Odor of sewage rear of ship every day. Then something broke and much, if not most, of the ship smelled of sewage, maybe 2 to 3 weeks. Contract workers on board the last 2 weeks or so, working in common areas. Nice enough . guys, but NOT a good part of a cruise. Seeing them working in the halls, removing ceiling tiles, exposing us to at least increased dust, was not my idea of proper cruise ship activity. Two medical issues caught by MANY cruisers. 1: Throat infection . My cost with ship's MD was $291. One friend spent ~$6000. This was mostly the first 3 weeks. I saw at least 5 patients waiting to see the MD one afternoon. 2: GI infection. Again, MANY cruisers had this. I had it for over 3 weeks. I neither ate or drank anything off ship. I am a medical professional who is EXTREMELY careful about sanitation. My GI troubles ended after about 4-5 days off the ship. I never overeat, but I was surprised to learn I had lost 2 + kgs (5 pounds) on the 34 day cruise. And I enjoyed 4-6 drinks a day with the "free drink package". No mixes. Just booze & ice. At least the trip was not too expensive. But it was not cheap enough for all the negatives. Let's hope the dry dock following our cruise fixes these issues. I like the staff. The odor problems were not acceptable. The infection rate (always a risk) concerns me. Read Less
Sail Date April 2016
Choose for NCL reputation and itinerary. This cruise did not come close to my prior experiences. Terrible smell which Captain first denied and then admitted was from sewage tank that sprang a leak and ran down elevator shaft. Smell was ... Read More
Choose for NCL reputation and itinerary. This cruise did not come close to my prior experiences. Terrible smell which Captain first denied and then admitted was from sewage tank that sprang a leak and ran down elevator shaft. Smell was terrible for 5 days and then improved but came back. Was repaired, I think, on day 19 in La as we were 7 hours late leaving and smell was gone. Also "dry dock" started with arrival of at least 150 foreign workers on days 14 with more every port who were placed in cabins all over the shop. They were greasy and carried cables all over and removed many ceiling tiles. They basically worked in front of all passengers 8 hours each day. NCL crew were all polite and happy and hard working. Food was edible but seemed of a lower standard than my 4 other NCL cruises and RC. Mostly ate in the two "free dining rooms for breakfast and dinner. Drink package was fine and I thought the choices were good enough for me. Servers were very polite about the use of the drink package. The crew entertainers were very good and Peter the travel speaker was excellent. Liked the singer from Sri Lanka but the comedians and jugglers were true odd balls who seemed like the cheapest entertainer NCL could fly in for 2-3 days. All were hell bent on selling cd's after the show and not funny and not talented. I will be careful to not get on a ship again that is headed to dry dock as there was a total distraction for all employees and guests. Read Less
Sail Date April 2016
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