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2 Helpful Votes
Sail Date: December 2018
We chose this Cruise because of the wide variety of islands we were visiting. This Cruise was an older crowd not very Lively so I think bedtime was roughly around 9 p.m. . All the specialty restaurants were very good and the food was ... Read More
We chose this Cruise because of the wide variety of islands we were visiting. This Cruise was an older crowd not very Lively so I think bedtime was roughly around 9 p.m. . All the specialty restaurants were very good and the food was excellent service was great but when it came to the main restaurants the seven seas and the Four Seasons ran the same menu every night. With four or five specials every night and they both ran the same specials on the same night. Entertainment was non-existent we went to two shows and that this was the type of ship that did not have first class entertainment. We chose the unlimited beverage package which was a great advantage for us, we got our money's worth. We did not do any excursions through the ship as we found they were way over priced you can walk off the ship and find a tour right on the pier for half the price. We found that tipping a few extra dollars here and there for the waiters waitresses and bartenders helped out immensely as the few dollars they charge for gratuities doesn't seem to be enough. I prefer to leave my own gratuity as I feel the people that work for it are the ones that deserve it. And on the final note it was a very good Cruise the staff is very attentive the ports were great they just need to make some adjustments with the culinary department and the entertainment Read Less
1 Helpful Vote
Sail Date: December 2018
We had a good time. It seemed like a good itinerary but most of the ports had very little to do. The food was adequate. Dining room service was slow. They seemed understaffed. Wish they had a happy hour and afternoon tea. Some ... Read More
We had a good time. It seemed like a good itinerary but most of the ports had very little to do. The food was adequate. Dining room service was slow. They seemed understaffed. Wish they had a happy hour and afternoon tea. Some positive things: coffee maker in the room, fishes on the carpet to tell forward and aft, great entertainment, friendly staff and had only 75 percent occupancy. Just know what you are getting into before you go! The ship isn’t new but the cabins are spacious. Internet is slow and nothing available on tv like meals, bill, etc. NCL needs to revisit offerings on sea days. More activities. Activities appropriate for age of cruisers. Cagney ‘s was excellent! Food and service. There were no port lectures because the ship makes this path only once a year. So, no one could help and there were no maps available on the ship. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise for the itinerary and we were not disappointed. We travelled the entire length of the Panama Canal and visited Colombia, Ecuador, Peru and Chile. We had great shore excursions organized by some of our great roll call ... Read More
We chose this cruise for the itinerary and we were not disappointed. We travelled the entire length of the Panama Canal and visited Colombia, Ecuador, Peru and Chile. We had great shore excursions organized by some of our great roll call members. Waaaay cheaper than the NCL offers. I had read both good and bad reviews for the Norwegian Sun. Personally I found the ship the perfect size. Frankly I don't want or need water slides or thousands of people on a cruise of this type. The refurbished ship looked great especially the large fitness centre. Our inside stateroom chosen for us by NCL was larger than we expected and was a nice surprise. We only dined in either the buffet or complementary dining rooms. The food in the Seven Seas and Four Seasons was so good that we felt that paying extra for the specialty restaurants would be a waste of money. We dined early and the food arrived in good time and was hot. We liked the slower pace of the dining rooms allowing us to take our time and enjoy the meal. I found the buffets offered a good choice of food and we liked the themed nights. We did not purchase any alcohol on ship as we felt that it was overpriced. The drink packages at $69 and $99 per day seemed grossly overpriced. I couldn't conceive drinking that much every day. We found the complimentary tea, coffee, ice tea and lemonade sufficient. Finally the staff were terrific. Our cabin steward Amol was great. He learned my name the first day and always chatted with us about our day. Overall we had a great time and came away happy. Lastly I must mention that we LOVED the Atlantis Strings trio. We listened to them every night. A rare offering of culture amid the usual cruise fare. Read Less
1 Helpful Vote
Sail Date: December 2018
We were quite happy with this cruise. It was a repositioning cruise from Miami, through the Panama Canal, to Santiago, Chile. This was our first suite experience and had a fantastic time. This was the smallest ship we have been on, with ... Read More
We were quite happy with this cruise. It was a repositioning cruise from Miami, through the Panama Canal, to Santiago, Chile. This was our first suite experience and had a fantastic time. This was the smallest ship we have been on, with a little less than 2,000 passengers. The ship itself was very easy to get around and never had a feeling of being overcrowded. We would absolutely recommend the Sun, depending on what is important to people below. Itinerary/Ports: The reason we booked the cruise was because the itinerary was completely new to us. After the sailing, we would absolutely do it again. For the most part the ports are ugly looking, commercial shipping ports. Once we left the port, we were very happy. Because so few cruise ships stop at these locations, it did not feel like we were being shuffled through the same, tired tourist, commercialized trap ports found in the Caribbean. We were able to get some good, authentic experiences, and felt like we were off the beaten path in many of the stops. On the flip side, the ports still seemed immature and still learning how to offer a wide-range of fun things to do for a couple of thousand of tourists only there for 5-12 hours. Ports included Cartagena and Santa Marta (Colombia), Manta (Ecuador), Trujillo and Lima/Callao (Peru), and Arica, Coquimbo, and San Antonio/Santiago (Chile). At three of the ports we saw some great wildlife - sea lions, dolphin pods, and a walrus. The Panal Canal Transit was outstanding and I would highly recommend to anyone. Seeing the locks and how they are done to lift and lower the ships was awesome. There were a couple of ports we only had 5-6 hours at - in general, I would recommend going through the ship for excursions for any port with that little time, unless there is a nice little town/beach right off the ship. This itinerary did not have those nice little port villages/beaches at the port. Food: We tried the Main Dining Room three times for dinner and then stopped going. Every night there seemed to be some kind of issue with temperature, quality, or options. The menu itself seemed very boring and repetitive. If we went more, we probably would have just returned food we didn't like or wasn't cooked right. Because we were in a suite, we were able to go to Cagneys for breakfast and lunch every day. After our dining packages ran out, we just paid ala carte at the specialty dining restaurants the rest of the cruise. We found all of the specialty restaurants to be good to excellent. Cagney's was probably the best - the meats were also cooked correctly. This was probably the best lamb I have ever had. Bistro was also very good. There were a couple of items I tried I didn't care for, but most of the menu was outstanding. The menu on La Cucina changed from our last sailing and I think we liked the older menu better. The new menu included some pizza options. We were pleasantly surprised by Los Lobos - we ended up going there three times. We did not have one item we didn't like. My favorite was the stuffed poblanos. We did Sushi one night - the Sushi on the Sun was better than the experiences we had on Celebrity's Sushi on Five. Moderno was ok - probably our least favorite of the options. It did not seem as good (quality of the cuts and options at the salad bar) as other ships, and we are spoiled with several Brazilian Steakhouses where we live that are much better. We did not go to the Teppanyaki - it looked like it was usually full, but we've done that so many times that the show the chef does is not exciting any more. Our only real gripe was the Sun does not have the Irish Pub, but has the Sports Bar instead. The menu and food at the Sports Bar was much worse than our experiences with the Pub and its not open as long. We never went to the buffet, so can't provide feedback with that. Entertainment: The entertainment on the Sun was below average for other NCL sailings we have been on. Maybe it was because it was a smaller ship. The production was not that good - the dancers seemed to always have a timing issue and only two of the singers were really good. Outside of the production, they had too much magic/hypnotism shows - it seemed like it was every other night. There was a Cuban born singer that performed two nights and she was outstanding. The Sun was also missing other options other NCL ships have, probably because of size: there is no Howl at the Moon dueling pianists, Cirque show, Burn the Floor, Bowling Alley etc. They did have a couple of hours of karaoke every night. There was also the typical Deal or No Deal, Bingo, and Trivia activities found on other ships. Service/Others: We were happy with the service on board (restaurant and room) and was a little above our experience on other Norwegian ships. My partner did three sessions with the Spa and really enjoyed the treatments. Often he has mixed reviews on spa treatments, but we have 100% positive about his experience on the Sun. The were plenty of bars scattered across the ship and never had difficulty getting served drinks. Because it was a small ship, the public pool area was small, but it never seemed overcrowded and there was always lounge chairs free. The Casino is tiny. Some of the table games only had one option, and the slot machines were boring. Read Less
2 Helpful Votes
Sail Date: December 2018
The most important for us was the itinerary. This was our first time sailing to South America. We enjoyed all the new ports on the way. The 3 tours which we took with NCL were very interesting and informative. This was also the ... Read More
The most important for us was the itinerary. This was our first time sailing to South America. We enjoyed all the new ports on the way. The 3 tours which we took with NCL were very interesting and informative. This was also the first time we cruised with NCL and the experience was very good. I liked the ship and the many activities. There was a lot to choose from and everyone could find something for themselves. I enjoyed most the special evening production shows and the music at the bars. The food was very good. We eat breakfasts and lunches in the Garden Cafe; there were many choices and the staff was very kind and attentive. I was amazed how quickly the empty dishes were taken away and the tables cleaned. In the evenings we were dining in the both main restaurants. The service was good and we were very happy with the food, specially with the fish dishes. (the flounder was excellent) Also deserts were amazing. Overall my husband and I enjoyed the cruise very much and had a great experience with NCL. Read Less
3 Helpful Votes
Sail Date: December 2018
I've been on the Sun now 4 times. I must say I believe that this is my favorite ship in the NCL fleet. I must say that the recent refurbishment has been a real plus. The color schemes are really great. This ship has plenty to ... Read More
I've been on the Sun now 4 times. I must say I believe that this is my favorite ship in the NCL fleet. I must say that the recent refurbishment has been a real plus. The color schemes are really great. This ship has plenty to do, but it's not like the mega ships. Being the smallest in the fleet it can't offer all the choices. I find it a ship where you can chill out and relax. The balcony rooms have more storage than any other balcony room I've been in. The shelves, cabinets, and drawers will provide more room to store your stuff than you may need. The bathroom is smaller. Plenty of shelve space but really only one can fit in the bathroom at a time. The Shower is also a bit small but not the worst I've seen. The dining is standard NCL. Now that all the ships follow the same menu if you like the food it is just as good here. I personally find the selections and quality of the food to be very good. Both the main dinning rooms are very nice. Either one is an enjoyable place to dine. Read Less
Sail Date: December 2018
We chose this cruise because of its interesting itinerary of South America and the opportunity to go through the Panama Canal transit. From the smooth embarkment at Miami, to the culturally interesting ports of Columbia, Equador, Peru, ... Read More
We chose this cruise because of its interesting itinerary of South America and the opportunity to go through the Panama Canal transit. From the smooth embarkment at Miami, to the culturally interesting ports of Columbia, Equador, Peru, and Chile, relaxing days at sea and finally our disembarkment at Santiago, Chile, we thoroughly enjoyed our voyage. The transit through the Panama Canal was one of our favorite parts. It was very interesting. We found the size of the ship to be perfect as it was not crowded and impersonal. We were not looking for water slides and zip lines for entertainment but enjoyed the walking track and sitting on deck. Our cabin was roomy and the king bed was very comfortable. It had storage drawers, and closets and a couch. The shower had shampoo, conditioner supplied and the water pressure was very strong. The complimentary food at the Four Seasons and the buffet was excellent and the servers were personable and professional. The meals were hot and there was never a wait at any open dining restaurant. All the staff on the Norwegian Sun was very accommodating and friendly and went the extra mile to take care of our questions or need. In particular, our cabin housekeeper, Francis, was detailed, kind and we developed a nice friendly relationship during our cruise. We enjoyed the economic speaker that advised us of each country's history and current condition prior to entering the port, the spanish classes, and also the most talented and quality entertainment provided us by the Atlantis Strings (an violin trio from Budapest). Upon arrival back onto the ship after an excursion, the staff greeted us with refreshing drinks and wet washclothes...that was nice. To sum it up, we have only good memories of our 30th anniversary trip aboard the Norwegian Sun! Read Less
4 Helpful Votes
Sail Date: March 2018
Within a couple of hours we were in our cabin and our bags showed up shortly after. The balcony cabin was very clean and stayed that way throughout the cruise. Our cabin steward was excellent; looking after our every need. The ports of ... Read More
Within a couple of hours we were in our cabin and our bags showed up shortly after. The balcony cabin was very clean and stayed that way throughout the cruise. Our cabin steward was excellent; looking after our every need. The ports of call were good choices, from the Penguin colony on the Falkland Islands, to Ushuaia, Punta Arenas. the Beagle Channel with the glaciers and fjords, and other destinations in Chile. Everywhere we went, the local folks were very friendly. The guides and drivers were very knowledgeable. Besides seeing the sites , we also learned quite a bit about the history of Argentina and Chile. Some thing that NCL should look into is their selection of on board entertainment. There were 2 bar/lounge acts that were not very good, based on that which we've experienced on the many cruises we have been on. These entertainers tried to imitate others singers/groups and failed. We tried to give them more than one attempt to listen to them. But, after a few minutes each time, we left. NCL did have a group called the BRAZILIAN BEATLES and they were very entertaining and did a good job as a tribute band. The ship's entertainment groups also did a good job with their nightly shows. The one thing, as seniors, that will change is that we will no longer fly economy on flights over 4 hours. Arriving at our far destinations not twisted like a pretzel, will be worth the increase in air fare. We were fortunate that we booked this trip more than a year in advance, because Norwegian Cruise Line offered us a BOGO, which we couldn't refuse. Read Less
Sail Date: February 2018
I thought the cruise ship itself was a disappointment from start to finish. I went on this holiday with my mum and dad who were also appalled with the ship. Boarding the ship we were never told about the previous sickness that they had ... Read More
I thought the cruise ship itself was a disappointment from start to finish. I went on this holiday with my mum and dad who were also appalled with the ship. Boarding the ship we were never told about the previous sickness that they had had on board so as you can imagine it was horrific, floors 6 and 7 stank of sick and the food was horrible - I and my parents hardly ate. If we had been told previously about this sickness and diarrhoea on board then we would have cancelled and rebooked however we were never given that opportunity even thought they’d had it a week before we were due to set sail. Instead they informed us after we had set sail. We even signed the standard declaration that we were fit and healthy when we embarked - pity they didn’t do the same! NCL put our health at risk as both me and my father have to take oral medications. During the cruise whilst sitting outside trying to relax we were met with very loud noises of drills and banging about, not exactly what you expect when on holiday given the money we paid for it. We were not again informed about any maintenance work taking place before booking the trip. These were refurbishments which should have been carried out in dry dock, not when people are trying to enjoy their holiday. We were also appalled with the organisation of the ships dining rooms. Most evenings we had to wait for a table and were given a pager there was normally a wait of between 20 to 30 minutes. Obviously everything had to be sanitised due to the Norovirus on board so this may have added to the wait. In the dining room we were seated amongst buckets of disinfectant and treated to the view of staff walking past in hazard gear like something from Ghostbusters! A lot of the staff were disinterested - there seemed a lack of leadership. The Captain was conspicuous by his absence. We were served different dishes to what we had ordered and we became utterly tired of complaining - they wore us down. On the last two nights they ran out of red wine even though the ship had sailed through some of the world’s greatest wine producing countries. When we got home my parents complained formally to NCL and they immediately offered us £500.00 per person off another one of their cruises. To be honest, I don’t trust the company and would never want to cruise with them again. We have been on many cruises but this was our first with NCL. Read Less
4 Helpful Votes
Sail Date: February 2018
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, ... Read More
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, Chile where the airport was full of scammers pretending to be helpful with badges on indicating they were airport employees there to help you when in reality there were there to misdirect you and take as much of your money as they could get. Norwegian should have alerted their guests to: 1) Beware of scammers at the Santiago airport. 2) The cruise port has been moved from Valpraiso to San Antonio so there is no need to go to or book a hotel in Valpraiso. You will end up paying double cab fare. 3) What the legitimate amount of cab far is from Santiago to San Antonio. 4) There are very few hotels in San Antonio so stay in Santiago and get a transfer from Norwegian to the correct cruise port. Norwegian was able to send a text message to all passengers telling them not to come to the cruise port before 1:00 pm on the day of embarkation, but they never mentioned the reason for this until we were all onboard and sailing away. The reason was that there had been a FLU EPIDEMIC on the previous cruise and they needed extra time to clean and sanitize everything. This would have been nice to know prior to boarding the ship along with a choice of boarding or not. We didn't have this choice. We were not allowed to touch anything during the whole cruise. All food and beverages were covered and could only be obtained from crew members. You couldn't even pick up a plate or silverware. Nothing was put on the tables - no salt and pepper or condiments. Everything had to be obtained from the crew. There were no glasses, ice buckets, etc. in the cabins. We were never told which cabins the sick people had occupied so you never really knew if your cabin was one of those affected. While they should be commended for taking these precautions, it wasn't conducive to a very pleasant cruise and you never knew from one day to the next if you would be the next victim of the bug. The captain and officers were nowhere to be seen until the very end of the cruise. Just about everything about the cruise was not what I had become accustomed to from Norwegian Cruise Lines. It was very disappointing. Read Less
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