1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews

243 Norwegian (NCL) South America Cruise Reviews

My wife and I chose this cruise since it fit in well with our schedule and compared to other South American cruises it visited the Falkland Islands and spent more time in the Chilean Fjords than some other ships. It was only our second ... Read More
My wife and I chose this cruise since it fit in well with our schedule and compared to other South American cruises it visited the Falkland Islands and spent more time in the Chilean Fjords than some other ships. It was only our second "ocean" cruise (our last one was with Holland America in Alaska in 2010) Prior to the cruise we arranged with our travel director to visit Iguazu falls. Given the uncertainties of domestic Argentinian flights it was good that we had some leeway in Buenos Aires before embarkation. Embarkation was relatively painless with the main delay being the queue for passport processing. Passports were held by the ship until redistributed on the first cruising day through Chile. We had a balcony stateroom 0257 which was clean and well presented. Rooms were relatively well soundproofed. We chose to eat most of our meals in the Seven Seas main dining room as a more relaxed option to the "zoo" of the Garden Cafe. We had a part of our package 4 meal Ultimate Dining Package as well as the Ultimate Beverage Package. We chose to have two meals each in Le Bistro and Cagneys which were very good, although if we hadn't had the package I don't think the extra cost would have been good value. It was evident that the best meat is chosen for use in the 12th floor specialty restaurants and the fatty and poorer steaks and cuts are sent downstairs to the Main dining Rooms. The Seven Seas managed to fit in well with the Freestyle Dining Option once one learnt to avoid the post showtime surge. The Ultimate Beverage Package was good to have. Although we never had more than 3 drinks a day it saved a lot compared to the high cost otherwise. It meant that most drinks were included and in the one case where we chose a $17.50 glass of wine the UBP covered $15 and only the $2.50 + 50c gratuity was added to our account. We did a mixture of NCL and other provider onshore excursions. In Montevideo the best option which we took was to join a tour that met the ship near the gangway without any prior booking. For $20 USD the three hour tour did most of what the much more expensive NCL tour covered. Doing non NCL tours at ports where the ship berthed at a wharf or jetty and gangways could be used wasn't too difficult (Puerto Madryn, Ushauia ) However at ports where tenders were used (Stanley, Puerto Chacabuco and Puerto Monte) Norwegian would make sure that their tours got the priority on tenders to shore. We had relatively moderate sea and weather conditions to round Cape Horn but the weather deteriorated once we left Ushauia through the Beagle Channel. When we got to Punta Arenas there were 40 to 45 knot winds pushing the ship away from the wharf and after some time the Captain made the call that it was not safe to remain in port and elected to leave once crew and provisions had been exchanged / loaded. Shore excursions were cancelled and we set sail about 11am. The extra time cruising was used to travel with less haste during the rough weather once we left the Strait of Magellan. We're not into the American entertainment culture and didn't go to many of the shows during the evening. From talking with other guests, and from the few shows we did attend it would be fair to say that the entertainment was a weakness of the cruise. In the Stardust theatre upstairs many of the seats had a partially obstructed view of the stage on account of the pillars and seating layout (including tall seat backs relative to the slope of the floor). The ship layout does not have much public space for seating and relaxing if the weather is cold or wet. We were glad we had a balcony stateroom with room to sit and read or view the scenery. Tip if you're going for the scenery choose a stateroom on the side of the ship that faces the land (eg from Buenos Aires to San Antonio choose the Starboard side). Disembarkation at San Antonio was not too arduous. Unless one uses the Self disembarkation option and carry off your suitcases, those not partaking of an NCL transfer or tour could not disembark until 9am (if early enough to obtain lime baggage tags). This caused some uncertainties for those participating in other tours. We had booked on a SEG Santiago day tour which had on our documentation as showing at 9am. Talking to the other tour participants during the day it became apparent that some had self disembarked prior to 8am thinking their tour would not wait for them while others of us assumed that the tour would wait for those booked provided they attempted to be in the first groups to disembark after 9am. In summary I would say it was a well run cruise using an older ship. We enjoyed it for the scenery and the destinations en route rather than for the cruise activities and cruising itself. Read Less
Sail Date January 2019
I choose this cruise for the itinerary and did not have any expectations regarding the quality of food or condition of the ship. My family enjoyed every minute of the two week cruise. The embarkation in Chile was SOOOO smooth! We ... Read More
I choose this cruise for the itinerary and did not have any expectations regarding the quality of food or condition of the ship. My family enjoyed every minute of the two week cruise. The embarkation in Chile was SOOOO smooth! We arrived at 12:30 and basically walked right on board. It was effortless. Disembarking on the other hand was a little more hectic in Buenos Aires. The Sun and a MSC cruise were both disembarking at the same time. It was chaos outside. I am not sure what NCL could have done differently but it was a little overwhelming. Our room: standard balcony on the ninth deck. The room was tight for a family of four with limited storage. The recent renovations gave to room a fresh look. Dining: We had the dining package that included four specialty dining meals. The mdr had a nice selection of food that did not repeat for the entire two weeks. We were so impressed! The quality was very good. We ate at the French restaurant and while we enjoyed our meal, it was the same quality in the mdr. The sushi restaurant was good. They charged an additional $8 fee per person but we enjoyed it (especially the poke bowl). Then we had two dinners at the steak house. It was our favorite even though the lobster bisque was the same served in the mdr on New Year’s Eve. Drinks: The best bar on the ship is the champagne bar! Freddie makes the best drinks. Activities: we went to every family activity and game show. It was so much fun! From family charades to family circus training it was all awesome!!! My kids (ages 7 & 8) LOVED the kids club. Marco Polo was amazing! The kids preformed a circus show at the end and it was so cute! Ports: every single port was stunning!!! In my opinion the only disappointing port was Puerto Madryn, Argentina. Get to Voluteer Point if you can make it to the Falklands!!! It was insane walking about with the King Penguins on their turf in their natural grounds. Read Less
Sail Date December 2018
Did back to back from Miami on Dec 7 arriving in Buenos Aires on Jan 5. Amazing ship, great crew, excellent meals, fantastic time had for 29 straight days. Colombia, Panama Canal, Ecuador, Equator Crossing, Peru, Chile, Falkland ... Read More
Did back to back from Miami on Dec 7 arriving in Buenos Aires on Jan 5. Amazing ship, great crew, excellent meals, fantastic time had for 29 straight days. Colombia, Panama Canal, Ecuador, Equator Crossing, Peru, Chile, Falkland Islands, Argentina and a complete fabulous time. Went on 3 side trips to see penguin colonies and had a blast. Cartegena and Lima and Valparaiso were lovely. Stanley in Falklands was most interesting. Only annoying part of trip was Adriano the Cruise Director and the NCL shows were like high school productions ... Did not let these detract from the trip itself. Dining rooms supervisors Mr D Souza, Mr Cortland Thomas and Ms Rodalyn Carnaveral were most gracious and outstanding. Four Seasons Restaurant serving staff were really good Captain was minimalistic with announcements and insights...he could have been more informative and insightful. Received certificates for going through Panama Canal and Crossing Equator...did not receive one for Cape Horn!!! Panama Canal narrative during daytime crossing was excellent and I learned a lot! Thanks NCL for an amazing time!!! Read Less
Sail Date December 2018
Although the Norwegian Sun has been recently renovated, they have a serious problem with proper ventilation. Smoke from the casino and designated smoking areas infiltrated the public areas of the ship. Why do they put designated smoking ... Read More
Although the Norwegian Sun has been recently renovated, they have a serious problem with proper ventilation. Smoke from the casino and designated smoking areas infiltrated the public areas of the ship. Why do they put designated smoking areas near the pool and over the aft eating area? It makes no sense. We felt that we could not get away from the smell of smoke. For whatever reason, Norwegian did not have my correct credit card number. I did not know this until three days into the voyage, when I received a curt letter informing me, "your onboard account has been deactivated and your signing privileges have been suspended." I am a Platinum member of Norwegian and found this shockingly offensive! How about a little courtesy; maybe something like, "Would you kindly come to Guest Services at your earliest convenience regarding the credit card we have on record for you." This kind of interaction with a longtime loyal guest is a surefire way to lose a customer. My next cruise will not be on Norwegian; I've just booked with Viking. This cruise had six sea days. There should be a far bigger selection of movies available to watch on television. There were only two movie channels and the same movies were recycled over and over and over again. Also, instead of the TV being mounted in front of the bed, it was way over to the right side of the cabin, which made watching in bed very uncomfortable. The Cruise Director had such a strong accent that we could hardly understand any of his announcements. This could be a safety issue in an emergency. Read Less
Sail Date December 2018
Back to Back from Miami to San Antonio and San Antonio to Buenos Aires. Best cruise(s) we have ever taken. Ship was excellent … clean, spotless, correct passenger size (about 2000 people), friendly crew, excellent food, calm, ... Read More
Back to Back from Miami to San Antonio and San Antonio to Buenos Aires. Best cruise(s) we have ever taken. Ship was excellent … clean, spotless, correct passenger size (about 2000 people), friendly crew, excellent food, calm, peaceful and simply the best. Celebrated Christmas and New Years on ship and they had special dining AND special celebrations for both holidays. Cruise Director (Adriano) and his Assistant (Guido) were HUGELY ANNOYING .. did their jobs but had enough of both of them after Day 1. Trip through Panama Canal was most interesting as they had a narrative going through the entire 48 miles of locks. Excellent dialogue and very insightful. Ports of call were mostly great (no reason for Santa Marta and Manta) and we booked 90% of our excursions ahead of time through outside vendors. As a part of the Cruise Critic Group, we were designated a special person, Julia from Ukraine, who escorted us off the ship prior to anybody else embarking AT EACH PORT. This was absolutely the best as we were able to make all excursions without any delay. A BIG THANKS TO JULIA!!! Dont Miss any of the penguin stops ... Punta Arenas, Stanley and Puerto Madryn. Expensive to see but so well worth it! We booked with SoloExpediciones (Punta Arenas) and Jimmy Curtis (Falklands) and in Puerto Madryn (sorry - forgot vendor). Cant say enough positive things about these trips. Jimmy Curtis in Falklands had an excellent driver named Steve ... try for him if you can. Patagonia nature is simply to die for..volcanoes, glaciers and more. Penguins and llamas and alpacas and so much more. Once in a lifetime trip. Read Less
Sail Date December 2018
We chose this Cruise because of the wide variety of islands we were visiting. This Cruise was an older crowd not very Lively so I think bedtime was roughly around 9 p.m. . All the specialty restaurants were very good and the food was ... Read More
We chose this Cruise because of the wide variety of islands we were visiting. This Cruise was an older crowd not very Lively so I think bedtime was roughly around 9 p.m. . All the specialty restaurants were very good and the food was excellent service was great but when it came to the main restaurants the seven seas and the Four Seasons ran the same menu every night. With four or five specials every night and they both ran the same specials on the same night. Entertainment was non-existent we went to two shows and that this was the type of ship that did not have first class entertainment. We chose the unlimited beverage package which was a great advantage for us, we got our money's worth. We did not do any excursions through the ship as we found they were way over priced you can walk off the ship and find a tour right on the pier for half the price. We found that tipping a few extra dollars here and there for the waiters waitresses and bartenders helped out immensely as the few dollars they charge for gratuities doesn't seem to be enough. I prefer to leave my own gratuity as I feel the people that work for it are the ones that deserve it. And on the final note it was a very good Cruise the staff is very attentive the ports were great they just need to make some adjustments with the culinary department and the entertainment Read Less
Sail Date December 2018
We had a good time. It seemed like a good itinerary but most of the ports had very little to do. The food was adequate. Dining room service was slow. They seemed understaffed. Wish they had a happy hour and afternoon tea. Some ... Read More
We had a good time. It seemed like a good itinerary but most of the ports had very little to do. The food was adequate. Dining room service was slow. They seemed understaffed. Wish they had a happy hour and afternoon tea. Some positive things: coffee maker in the room, fishes on the carpet to tell forward and aft, great entertainment, friendly staff and had only 75 percent occupancy. Just know what you are getting into before you go! The ship isn’t new but the cabins are spacious. Internet is slow and nothing available on tv like meals, bill, etc. NCL needs to revisit offerings on sea days. More activities. Activities appropriate for age of cruisers. Cagney ‘s was excellent! Food and service. There were no port lectures because the ship makes this path only once a year. So, no one could help and there were no maps available on the ship. Read Less
Sail Date December 2018
We chose this cruise for the itinerary and we were not disappointed. We travelled the entire length of the Panama Canal and visited Colombia, Ecuador, Peru and Chile. We had great shore excursions organized by some of our great roll call ... Read More
We chose this cruise for the itinerary and we were not disappointed. We travelled the entire length of the Panama Canal and visited Colombia, Ecuador, Peru and Chile. We had great shore excursions organized by some of our great roll call members. Waaaay cheaper than the NCL offers. I had read both good and bad reviews for the Norwegian Sun. Personally I found the ship the perfect size. Frankly I don't want or need water slides or thousands of people on a cruise of this type. The refurbished ship looked great especially the large fitness centre. Our inside stateroom chosen for us by NCL was larger than we expected and was a nice surprise. We only dined in either the buffet or complementary dining rooms. The food in the Seven Seas and Four Seasons was so good that we felt that paying extra for the specialty restaurants would be a waste of money. We dined early and the food arrived in good time and was hot. We liked the slower pace of the dining rooms allowing us to take our time and enjoy the meal. I found the buffets offered a good choice of food and we liked the themed nights. We did not purchase any alcohol on ship as we felt that it was overpriced. The drink packages at $69 and $99 per day seemed grossly overpriced. I couldn't conceive drinking that much every day. We found the complimentary tea, coffee, ice tea and lemonade sufficient. Finally the staff were terrific. Our cabin steward Amol was great. He learned my name the first day and always chatted with us about our day. Overall we had a great time and came away happy. Lastly I must mention that we LOVED the Atlantis Strings trio. We listened to them every night. A rare offering of culture amid the usual cruise fare. Read Less
Sail Date December 2018
We were quite happy with this cruise. It was a repositioning cruise from Miami, through the Panama Canal, to Santiago, Chile. This was our first suite experience and had a fantastic time. This was the smallest ship we have been on, with ... Read More
We were quite happy with this cruise. It was a repositioning cruise from Miami, through the Panama Canal, to Santiago, Chile. This was our first suite experience and had a fantastic time. This was the smallest ship we have been on, with a little less than 2,000 passengers. The ship itself was very easy to get around and never had a feeling of being overcrowded. We would absolutely recommend the Sun, depending on what is important to people below. Itinerary/Ports: The reason we booked the cruise was because the itinerary was completely new to us. After the sailing, we would absolutely do it again. For the most part the ports are ugly looking, commercial shipping ports. Once we left the port, we were very happy. Because so few cruise ships stop at these locations, it did not feel like we were being shuffled through the same, tired tourist, commercialized trap ports found in the Caribbean. We were able to get some good, authentic experiences, and felt like we were off the beaten path in many of the stops. On the flip side, the ports still seemed immature and still learning how to offer a wide-range of fun things to do for a couple of thousand of tourists only there for 5-12 hours. Ports included Cartagena and Santa Marta (Colombia), Manta (Ecuador), Trujillo and Lima/Callao (Peru), and Arica, Coquimbo, and San Antonio/Santiago (Chile). At three of the ports we saw some great wildlife - sea lions, dolphin pods, and a walrus. The Panal Canal Transit was outstanding and I would highly recommend to anyone. Seeing the locks and how they are done to lift and lower the ships was awesome. There were a couple of ports we only had 5-6 hours at - in general, I would recommend going through the ship for excursions for any port with that little time, unless there is a nice little town/beach right off the ship. This itinerary did not have those nice little port villages/beaches at the port. Food: We tried the Main Dining Room three times for dinner and then stopped going. Every night there seemed to be some kind of issue with temperature, quality, or options. The menu itself seemed very boring and repetitive. If we went more, we probably would have just returned food we didn't like or wasn't cooked right. Because we were in a suite, we were able to go to Cagneys for breakfast and lunch every day. After our dining packages ran out, we just paid ala carte at the specialty dining restaurants the rest of the cruise. We found all of the specialty restaurants to be good to excellent. Cagney's was probably the best - the meats were also cooked correctly. This was probably the best lamb I have ever had. Bistro was also very good. There were a couple of items I tried I didn't care for, but most of the menu was outstanding. The menu on La Cucina changed from our last sailing and I think we liked the older menu better. The new menu included some pizza options. We were pleasantly surprised by Los Lobos - we ended up going there three times. We did not have one item we didn't like. My favorite was the stuffed poblanos. We did Sushi one night - the Sushi on the Sun was better than the experiences we had on Celebrity's Sushi on Five. Moderno was ok - probably our least favorite of the options. It did not seem as good (quality of the cuts and options at the salad bar) as other ships, and we are spoiled with several Brazilian Steakhouses where we live that are much better. We did not go to the Teppanyaki - it looked like it was usually full, but we've done that so many times that the show the chef does is not exciting any more. Our only real gripe was the Sun does not have the Irish Pub, but has the Sports Bar instead. The menu and food at the Sports Bar was much worse than our experiences with the Pub and its not open as long. We never went to the buffet, so can't provide feedback with that. Entertainment: The entertainment on the Sun was below average for other NCL sailings we have been on. Maybe it was because it was a smaller ship. The production was not that good - the dancers seemed to always have a timing issue and only two of the singers were really good. Outside of the production, they had too much magic/hypnotism shows - it seemed like it was every other night. There was a Cuban born singer that performed two nights and she was outstanding. The Sun was also missing other options other NCL ships have, probably because of size: there is no Howl at the Moon dueling pianists, Cirque show, Burn the Floor, Bowling Alley etc. They did have a couple of hours of karaoke every night. There was also the typical Deal or No Deal, Bingo, and Trivia activities found on other ships. Service/Others: We were happy with the service on board (restaurant and room) and was a little above our experience on other Norwegian ships. My partner did three sessions with the Spa and really enjoyed the treatments. Often he has mixed reviews on spa treatments, but we have 100% positive about his experience on the Sun. The were plenty of bars scattered across the ship and never had difficulty getting served drinks. Because it was a small ship, the public pool area was small, but it never seemed overcrowded and there was always lounge chairs free. The Casino is tiny. Some of the table games only had one option, and the slot machines were boring. Read Less
Sail Date December 2018
The most important for us was the itinerary. This was our first time sailing to South America. We enjoyed all the new ports on the way. The 3 tours which we took with NCL were very interesting and informative. This was also the ... Read More
The most important for us was the itinerary. This was our first time sailing to South America. We enjoyed all the new ports on the way. The 3 tours which we took with NCL were very interesting and informative. This was also the first time we cruised with NCL and the experience was very good. I liked the ship and the many activities. There was a lot to choose from and everyone could find something for themselves. I enjoyed most the special evening production shows and the music at the bars. The food was very good. We eat breakfasts and lunches in the Garden Cafe; there were many choices and the staff was very kind and attentive. I was amazed how quickly the empty dishes were taken away and the tables cleaned. In the evenings we were dining in the both main restaurants. The service was good and we were very happy with the food, specially with the fish dishes. (the flounder was excellent) Also deserts were amazing. Overall my husband and I enjoyed the cruise very much and had a great experience with NCL. Read Less
Sail Date December 2018
I've been on the Sun now 4 times. I must say I believe that this is my favorite ship in the NCL fleet. I must say that the recent refurbishment has been a real plus. The color schemes are really great. This ship has plenty to ... Read More
I've been on the Sun now 4 times. I must say I believe that this is my favorite ship in the NCL fleet. I must say that the recent refurbishment has been a real plus. The color schemes are really great. This ship has plenty to do, but it's not like the mega ships. Being the smallest in the fleet it can't offer all the choices. I find it a ship where you can chill out and relax. The balcony rooms have more storage than any other balcony room I've been in. The shelves, cabinets, and drawers will provide more room to store your stuff than you may need. The bathroom is smaller. Plenty of shelve space but really only one can fit in the bathroom at a time. The Shower is also a bit small but not the worst I've seen. The dining is standard NCL. Now that all the ships follow the same menu if you like the food it is just as good here. I personally find the selections and quality of the food to be very good. Both the main dinning rooms are very nice. Either one is an enjoyable place to dine. Read Less
Sail Date December 2018
We chose this cruise because of its interesting itinerary of South America and the opportunity to go through the Panama Canal transit. From the smooth embarkment at Miami, to the culturally interesting ports of Columbia, Equador, Peru, ... Read More
We chose this cruise because of its interesting itinerary of South America and the opportunity to go through the Panama Canal transit. From the smooth embarkment at Miami, to the culturally interesting ports of Columbia, Equador, Peru, and Chile, relaxing days at sea and finally our disembarkment at Santiago, Chile, we thoroughly enjoyed our voyage. The transit through the Panama Canal was one of our favorite parts. It was very interesting. We found the size of the ship to be perfect as it was not crowded and impersonal. We were not looking for water slides and zip lines for entertainment but enjoyed the walking track and sitting on deck. Our cabin was roomy and the king bed was very comfortable. It had storage drawers, and closets and a couch. The shower had shampoo, conditioner supplied and the water pressure was very strong. The complimentary food at the Four Seasons and the buffet was excellent and the servers were personable and professional. The meals were hot and there was never a wait at any open dining restaurant. All the staff on the Norwegian Sun was very accommodating and friendly and went the extra mile to take care of our questions or need. In particular, our cabin housekeeper, Francis, was detailed, kind and we developed a nice friendly relationship during our cruise. We enjoyed the economic speaker that advised us of each country's history and current condition prior to entering the port, the spanish classes, and also the most talented and quality entertainment provided us by the Atlantis Strings (an violin trio from Budapest). Upon arrival back onto the ship after an excursion, the staff greeted us with refreshing drinks and wet washclothes...that was nice. To sum it up, we have only good memories of our 30th anniversary trip aboard the Norwegian Sun! Read Less
Sail Date December 2018
Within a couple of hours we were in our cabin and our bags showed up shortly after. The balcony cabin was very clean and stayed that way throughout the cruise. Our cabin steward was excellent; looking after our every need. The ports of ... Read More
Within a couple of hours we were in our cabin and our bags showed up shortly after. The balcony cabin was very clean and stayed that way throughout the cruise. Our cabin steward was excellent; looking after our every need. The ports of call were good choices, from the Penguin colony on the Falkland Islands, to Ushuaia, Punta Arenas. the Beagle Channel with the glaciers and fjords, and other destinations in Chile. Everywhere we went, the local folks were very friendly. The guides and drivers were very knowledgeable. Besides seeing the sites , we also learned quite a bit about the history of Argentina and Chile. Some thing that NCL should look into is their selection of on board entertainment. There were 2 bar/lounge acts that were not very good, based on that which we've experienced on the many cruises we have been on. These entertainers tried to imitate others singers/groups and failed. We tried to give them more than one attempt to listen to them. But, after a few minutes each time, we left. NCL did have a group called the BRAZILIAN BEATLES and they were very entertaining and did a good job as a tribute band. The ship's entertainment groups also did a good job with their nightly shows. The one thing, as seniors, that will change is that we will no longer fly economy on flights over 4 hours. Arriving at our far destinations not twisted like a pretzel, will be worth the increase in air fare. We were fortunate that we booked this trip more than a year in advance, because Norwegian Cruise Line offered us a BOGO, which we couldn't refuse. Read Less
Sail Date March 2018
I thought the cruise ship itself was a disappointment from start to finish. I went on this holiday with my mum and dad who were also appalled with the ship. Boarding the ship we were never told about the previous sickness that they had ... Read More
I thought the cruise ship itself was a disappointment from start to finish. I went on this holiday with my mum and dad who were also appalled with the ship. Boarding the ship we were never told about the previous sickness that they had had on board so as you can imagine it was horrific, floors 6 and 7 stank of sick and the food was horrible - I and my parents hardly ate. If we had been told previously about this sickness and diarrhoea on board then we would have cancelled and rebooked however we were never given that opportunity even thought they’d had it a week before we were due to set sail. Instead they informed us after we had set sail. We even signed the standard declaration that we were fit and healthy when we embarked - pity they didn’t do the same! NCL put our health at risk as both me and my father have to take oral medications. During the cruise whilst sitting outside trying to relax we were met with very loud noises of drills and banging about, not exactly what you expect when on holiday given the money we paid for it. We were not again informed about any maintenance work taking place before booking the trip. These were refurbishments which should have been carried out in dry dock, not when people are trying to enjoy their holiday. We were also appalled with the organisation of the ships dining rooms. Most evenings we had to wait for a table and were given a pager there was normally a wait of between 20 to 30 minutes. Obviously everything had to be sanitised due to the Norovirus on board so this may have added to the wait. In the dining room we were seated amongst buckets of disinfectant and treated to the view of staff walking past in hazard gear like something from Ghostbusters! A lot of the staff were disinterested - there seemed a lack of leadership. The Captain was conspicuous by his absence. We were served different dishes to what we had ordered and we became utterly tired of complaining - they wore us down. On the last two nights they ran out of red wine even though the ship had sailed through some of the world’s greatest wine producing countries. When we got home my parents complained formally to NCL and they immediately offered us £500.00 per person off another one of their cruises. To be honest, I don’t trust the company and would never want to cruise with them again. We have been on many cruises but this was our first with NCL. Read Less
Sail Date February 2018
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, ... Read More
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, Chile where the airport was full of scammers pretending to be helpful with badges on indicating they were airport employees there to help you when in reality there were there to misdirect you and take as much of your money as they could get. Norwegian should have alerted their guests to: 1) Beware of scammers at the Santiago airport. 2) The cruise port has been moved from Valpraiso to San Antonio so there is no need to go to or book a hotel in Valpraiso. You will end up paying double cab fare. 3) What the legitimate amount of cab far is from Santiago to San Antonio. 4) There are very few hotels in San Antonio so stay in Santiago and get a transfer from Norwegian to the correct cruise port. Norwegian was able to send a text message to all passengers telling them not to come to the cruise port before 1:00 pm on the day of embarkation, but they never mentioned the reason for this until we were all onboard and sailing away. The reason was that there had been a FLU EPIDEMIC on the previous cruise and they needed extra time to clean and sanitize everything. This would have been nice to know prior to boarding the ship along with a choice of boarding or not. We didn't have this choice. We were not allowed to touch anything during the whole cruise. All food and beverages were covered and could only be obtained from crew members. You couldn't even pick up a plate or silverware. Nothing was put on the tables - no salt and pepper or condiments. Everything had to be obtained from the crew. There were no glasses, ice buckets, etc. in the cabins. We were never told which cabins the sick people had occupied so you never really knew if your cabin was one of those affected. While they should be commended for taking these precautions, it wasn't conducive to a very pleasant cruise and you never knew from one day to the next if you would be the next victim of the bug. The captain and officers were nowhere to be seen until the very end of the cruise. Just about everything about the cruise was not what I had become accustomed to from Norwegian Cruise Lines. It was very disappointing. Read Less
Sail Date February 2018
This is our 6th cruise, first time with Norwegian. Staff could be bossy, intimidating and unfriendly. Unpleasant encounters during drill, at Shore Exursion desk on fifth floor, at Seven Sea restaurant and at our state room. In our past ... Read More
This is our 6th cruise, first time with Norwegian. Staff could be bossy, intimidating and unfriendly. Unpleasant encounters during drill, at Shore Exursion desk on fifth floor, at Seven Sea restaurant and at our state room. In our past experiences with another cruise line, we became friends with staff at dinning and state room. Like other passengers, we felt the program was poor. We wish there were lectures or movies when we were at sea ( two movies in 16 days). In the last five days of the trip, we had four days at sea and were very, very bored. Norwegian Sun would not allow anyone to bring water bottles to the ship when they return from a shore excursion. Unlike another cruise line, you are provided with free water in a thermal jar in your state room, here, you have to buy water bottles ( We spent about $100 US on water bottles). Also, water bottles are not included in the drink package. It was chaos at the Miami port terminal where we had to look for our luggage from the carousel! We were shcocked that 2000 passengers were left to deal with this mess. One lady could not find hers. People were puzzled why the Norwegian Sun's Captian did not appear to his passengers until on the 15 th day in a small lounge for about 50 minutes to answer some questions. Customaryly, Captains and officers were introduced at the very vegining of he journey. Norwegian Sun sent us email to make survey. After we filled in some basic information ( numbers of cruises taken, which cruise line....) and answered the first question, immediately, we were told not eligible to continue the rest of the survey. Very odd. Read Less
Sail Date February 2018
I agree with everything that Peter W has written about this cruise. We selected it primarily for the itinerary - the chance to visit more of South America and to transit the Panama Canal - this was the highlight of the voyage. ... Read More
I agree with everything that Peter W has written about this cruise. We selected it primarily for the itinerary - the chance to visit more of South America and to transit the Panama Canal - this was the highlight of the voyage. Embarkation Port: First this has been switched to San Antonio from Valparaiso due to issues with labour and port authorities; not advised directly by NCL of this. The departure shed was large, basic and actual check in went quite smoothly. The first inkling of problems was the almost 2 hours wait in the reception area for the cabin to be ready; 2 announcements about a further 10-15 minutes wait. Luae arrived just before 8:00 pm The notice lying on the bed to welcome and greet us advised of an outbreak of gastro-enteritis on the previous leg of the voyage and implementation of Code 2 of CDC procedures. No mention of how long this might last. The gastro-enteritis was caused by norovirus, and passengers advised of this at Q & A session on penultimate day of voyage, also that 81 people had been affected. It was a 'corporate' decision not to advise passengers joining in Valparaiso. Numerous people were affected by coughs - possibly as a result of the mystery disinfectant used for the constant hand spraying; the casino remained open but the library was closed until the penultimate day! Public lavatory doors were left open - not a great sight. NCL is not alone among cruise lines in placing the Casino midships - making it impossible to avoid a walk through on that deck. The stench of cigarette smoke drifts out onto the seating areas. Will schedule refit address this?. Service in the various dining facilities was haphazard, often chaotic, and occasionally rude; there were no signs of any effective management presence. Two restaurants - 4 Seasons and 7 Seas - served the same menus, although they were billed as being slightly different. Breakfast one morning took an hour - largely because tables had to be cleaned - they were not actually set ; it can't be difficult, even operating under unusual conditions, to get the basics to table i.e butter, jams, sugar, salt, pepper! We avoided the Garden Cafe as much as possible - badly laid out, heaving queues, food just about okay, all serving areas covered in cling film. Staff ladled out vast spoonfuls of food - refused to take any back - 'you can just leave it if you don't want it' I was told! On the whole the Filipino crew members lead the way with their good humour and service. Cabin was okay, the circular shower was tiny; items such as glassware etc gradually arrived over the first 2 days. Clearly the crew did not have enough time in port to prepare. No launderette. Only the laundry service at high prices. (norovirus related ?) Excursions - as with many cruise lines - very expensive and variable in quality. NCL don't offer much in some ports other than their excursions - nowhere to get maps/information etc in a couple of instances. Even though much of it was not to our taste the entertainment on offer was of better quality than on other lines. Cruise Director was very good. Dr Wayne's presentations were excellent and very enjoyable. Disembarkation: slow, delays due to US Customs. Read Less
Sail Date February 2018
We did not have a very good experience on board the Sun. I had ordered wine and strawberries for sailing day. They did not have them ready in our state room. I had to asked for it and that way it ruined the surprise. The wine they brought ... Read More
We did not have a very good experience on board the Sun. I had ordered wine and strawberries for sailing day. They did not have them ready in our state room. I had to asked for it and that way it ruined the surprise. The wine they brought THE FOLOWING DAY was of inferior quality of the one I had purchased before through their website. When we bought the tickets through their website the offer was Free Free at sea when we were on board they explained to us that the free free only applies to 4 dinners each at the specialty restaurants. When I complained they said I need it to complaint with the travel egency that we bought the tickets from. But we never used a travel egency my son bought the tickets directly through their website. They insisted that we used a travel egency and that they talked to the travel egency only lies and more lies. The food was nothing special we asked for lobsters at the speciality dinners we were told they did not have it. Poor poor service! We had purchased 5 tours with them. The last tour in Miami they left us out because we took a bit longer to go through immigration. They did not offered any explanation just that the bus had left and that we had no chance to get in another tour. Awful experience!! Read Less
Sail Date February 2018
First time cruising with Norwegian Sun. They had an outbreak of gastrointestinal sickness on the cruise before ours and it continued on our cruise. Unfortunately I got sick. After being quarantined no one followed up to see how I was or if ... Read More
First time cruising with Norwegian Sun. They had an outbreak of gastrointestinal sickness on the cruise before ours and it continued on our cruise. Unfortunately I got sick. After being quarantined no one followed up to see how I was or if I needed anything and the room service menu was very limited for my husband who was not sick but also had to be quarantined. Consequently we missed two days and one port. The WiFi on the ship was a waste of money as half the time people couldn’t get connected. I also found there were a lot of fees for very little service. I did not find the service as good as on other ships. With the free style dinning the wait staff does not get to know you. However the staff were good considering the extra work they had with the sickness on board. Our steward was also great. Read Less
Sail Date February 2018
We took this cruise because of the price, the perks, and a chance to cruise with friends from various states. It was our first time on NCL and we were not very impressed. The staff from our room steward to bar tenders to dining room ... Read More
We took this cruise because of the price, the perks, and a chance to cruise with friends from various states. It was our first time on NCL and we were not very impressed. The staff from our room steward to bar tenders to dining room staff was very accommodating and did a superb job. The entertainment was average with just a couple of outstanding entertainers. We have been on other cruise lines that actually give talks on upcoming ports and do it without trying to sell ship tours - just informative talks. I realize that NoraVirus can happen but the way the ship's Captain handled it was deceitful. Never even admitting the extent of crew and passengers affected lead to distrust by many of us. My husband and I were both diagnosed with the flu and charged $2,497.03 for the treatment. I guess since we were captive patients you are free to charge any amount you want. The one Tamaflu that we brought cost us $42 while the one I got on board was $419 —-REALLY!!!! A little good will from NCL would go along way to accepting the impact of both the NoraVirus and out particularl illness. I heard several passengers expressing disappointment that NCL didn’t offer ANYTHING (such as a dollar amount off future cruise which you know would not be acted on by many) for the inconvenience we all suffered.n Read Less
Sail Date February 2018
We just got back yesterday from our 16 day cruise from Chile to Miami. First, the cruise was out of San Antonio, Chile, not Valparaiso, but Cruise Critic doesn't allow me to put that in as the port of embarkation, as they ... Read More
We just got back yesterday from our 16 day cruise from Chile to Miami. First, the cruise was out of San Antonio, Chile, not Valparaiso, but Cruise Critic doesn't allow me to put that in as the port of embarkation, as they don't have San Antonio, Chile listed. The cruise was really enjoyable. We went to ports we have never been to in South America, as this was a repositioning cruise. We took two buses from Santiago to San Antonio, Chile. First bus is from the airport to the central bus station in Santiago. Look for Turbus. It was about $3 US. The girl selling the tickets at the window didn't speak English, but had a translating thing on her computer that she used to help us and sell us that first ticket to the central bus station, called Terminal Alameda Santiago. Second, from the central bus station, Terminal Alameda, we took a nice coach bus to San Antonio. Tickets are sold inside the central bus station. The bus company is Pullman. Just ask someone where the Pullman tickets are sold. They will point you in the right direction. Trip is about an hour and a half and about $8 US. Bus station is within walking distance of the port. I heard people paid $150 for transfers from the airport to the San Antonio. Take the bus. Way cheaper and a pleasant ride. We stayed in the Terra Mia Boutique Hotel in San Antonio the night before embarking. It is brand new and is family run. The rooms are very small, but was sufficient for an overnight. The breakfast room overlooks the harbor and delicious breakfast is included in the reasonable price. (We paid $75 cash US). The family was so friendly, we felt like a much honored guests, not just a patron. We also went to a wonderful restaurant on 274 21 de Mayo street in front of the Terra Mia (one street closer to the harbor) called Logrono Restaurant. They didn't speak any English, but had a menu that included English. We had fish and steak. The fish was very good. My husband raved and raved about that steak. Said it was the best he had had in his whole life. The restaurant is accessed by stairs up to a small courtyard where you enter the restaurant. Next morning, we walked to the port, but the Mia Terra will arrange a cab for you. Embarkation was quick and smooth, but rooms were not ready til late, as norovirus had been on the last cruise and NCL were thoroughly sanitizing every square inch of the ship. Measures had been put in place, noticeable mostly in the buffet, to stop the spread of the virus. Food was served by the crew, rather than by the guests in the buffet. They continued this into our cruise. The crew worked overtime keeping things sanitized. I give high marks to NCL and the crew for doing a great job! We took no ship's shore excursions. Most were with Cruise Critic members. Our first port was Coquimbo, Chile. We did a Tour by Locals set up by a fellow passenger and cruise cruise member. We went to La Serena, Elqui Valley, Dam, Museum and lunch. Was a pretty good tour. Second port was Arica, Chile. This tour was also set up by a fellow passenger and Cruise Critic member, Anne.. Anne had come up with a list of places she wanted to see and then put out a proposal to different tour companies. The result was fantastic tour and great price by Orlando of Raices Andinas. We did a short walking tour of the city of Arica and then up to the top of El Morro for a great city view. We saw the geoglyphs, went to the Azapa museum to see the mummies, and went to the Lluta Valley for lunch. The ride through the valley was spectacular. Third stop was Lima, Peru. We elected to do something different here. We went on a boat ride to several nearby Palomino islands with Mar Adentro in the port town of Callao, Peru. It's within walking distance of where the port buses drop you off in town, but the tourist police would rather you take a taxi (available at port bus drop off point $5 one way). The swimming with the Sealion tour was $45 US cash. They take you out to the islands where you will see many birds including penguins. It does smell of guano. The highlight is getting in the water with the sea lions. They provide wet suits - you need them as the water is cold . The young sea lions will cautiously come up to your feet if you put them out in front of you. But mostly they just jump and swim. Never felt unsafe. It was great!!! Loved it! I also have a recommendation that many other passengers did and loved in Lima, based on what other passengers from our Cruise Critic group said. Haku tours did a cruise critic tour called the Kings and Queens tour and the Shanty town tour together. It really opened fellow passengers eyes to the way many live. I will do that next time we go. In Salaverry, Traveler's Tours Peru took us to see both Chan Chan and the Temple of the Sun and Moon. Our time in port was really short there, but this company was able to get it all done with time to spare. I helped plan this tour, and the company was very responsive in their email contact. A pleasure to work with. They really did a great job, picking us up inside the port. Good tour and guide. Stop 5 was in Manta, Equador. We did a tour with SOS tours, again organized by a fellow passenger. We went to the fish market and learned about the local fishes. Also learned a little about their fishing boats, which were in various stages for building and repair nearby the fish market. More interesting than maybe it sounds. We did a walk through the rainforest. Now I really enjoyed it. But, apparently it is usually dry down in the streambed, but not for us. It had been a wet season for them. Water was flowing in the small stream, so many of us got our feet wet. One lady, not in our group, slipped and broke her arm. (She was seen locally, it was set and she got back to the ship.) It's definitely a doable hike, but you do have to be in decent shape, watch where you are walking, be ready to walk on lots of rocks and possibly water, and be careful walking especially on mossy surfaces. And it is quite humid and buggy. BRING YOUR BUG SPRAY. Absolutely necessary. If you take the tour, perhaps ask if the there will be water in the stream or not. After, we stopped at restaurant near a beach and had snacks and something cold to drink. Next we went to Monte Cristi to learn some Equadorian history, see Panama hats made, and to shop. Rain started as we got down to the market, but most chose to go out in the rain and shop. Then back to the ship. Mostly a good tour. Stop 6 was Puntarenas, Costa Rica. I think this was a favorite stop of many of the passengers. Beautiful and green compared to many of the desert climes we saw in northern Chile and Peru. We did the Villa Lapas Skybridge Tour with Ricky Ricardo tours. Another great tour arranged by passenger Anne. We first stopped to see the monkeys, which took banana pieces right from our hands. We stopped by a wonderful overview and then went on the skybridge walk. Nice hike. Not difficult. It's dry, no bugs, but lots of stairs and uneven surfaces. Take the walking sticks at the trails beginning. They are helpful where there are sandy surfaces. Then we took an optional part of the tour, to a boat which took you on the river to see crocodiles and many, many birds. The river guide's knowledge was impressive!! We also stopped to see medicinal plants and to shop. Excellent tour! We went through the Panama Canal. Got up before 6am and enjoyed the day on deck watching as we went through the locks and Culebra cut and Gatun lake. Wonderful day and the commentator on board did a wonderful job! Last port was Cartagena, Columbia. They have a wonderful port area, with parrots, peacocks, various birds, anteaters, monkeys and other creatures roaming about. We went with Tour in Cartagena Tours. Marelvy Pena-Hall heads this tour company. We walked in the old town, drove to the Fortress of San Felipe and La Popa monastery perched high above the city with great views. The problem is it is really hot there, (over 90), especially for this northerner. Just too hot for me. Onboard, they had the usual activities. Trivia, shuffleboard, bingo, some dance classes, etc. I would have liked to see more line dancing. They had a couple classes, but not many. I really enjoyed the naturalist who gave talks on many mornings. I learned alot from him. Also enjoyed an arts and crafts segment they did on sea days. I wasn't big on the night time shows, especially the cast productions shows. Too much skin and tight clothes for me. Sexy sells I guess. Wasn't a fan of the magician either. Food was very good in the dining room and in the buffet. Service was mostly great, but slow at times. As I said, things were busy for them this cruise. Good cabin steward. Great inside room. Love the walking track on deck 6!! Way better than being on the top deck. Overall, it was a good cruise, with some interesting ports, and a great crew who worked hard to keep us healthy. I'll be back NCL! Read Less
Sail Date February 2018
Wanted to do the Santiago (San Antonio port) to Miami thru the Canal. (Feb/Mar 2018) San Antonio port is new and somewhat limited for embarkation. But they got people through quickly. About 1 1/2 hours from Santiago. Local bus from ... Read More
Wanted to do the Santiago (San Antonio port) to Miami thru the Canal. (Feb/Mar 2018) San Antonio port is new and somewhat limited for embarkation. But they got people through quickly. About 1 1/2 hours from Santiago. Local bus from town is cheapest, but not too bad if you hire in advance a 8 pass. mini bus (only take 6 for more room). They had a luggage carrier on roof, but did not need it. With noro virus on the earlier leg, boarding was delayed until 1pm. We had received a text and knew this, so delayed our van trip and arrived about 1:45pm. Fifteen minutes later we were on board. This also resulted in slower service on board at times, but crew worked hard at keeping thing clean. We had a forward suite. Quite large for an older ship and wonderful view, especially for the Canal. I was concerned about wind being in front, but not an issue. However the 4 foot high barrier in front is solid, so cannot see the front when sitting on the chairs. Cabin attendant, butler, and concierge were all 1st rate. In fact, probably the best we have ever had. Concierge (Leah) was everywhere and could not do enough for us. Cabin 8001. Bar servers were usually quick and nice - but not many big drinkers on the cruise. Food was pretty good - even though with the virus they had to hand you everything. No self serve. We thought Cagneys and La Cucina were excellent. Bristro (usually our favorite) a bit below expectations. Sports Bar has wonderful snacks in the evening and rarely crowded. Shows were so-so. Helvis was a real entertainer! Dancers and singers about average. Ports were very interesting. We did local tours and all worked out well. The Panama Canal was great. The explanations over the P.A. system (or on your TV) were excellent all the way through. It takes about 8 hours - usually starting about 7am. Miami disembarkation took longer than usual. Started about 8:15am (usually start by 7:45) and went rather slow. Lines at immigration. We had leisurely breakfast and took it easy until about 10am, and still lines when getting into the terminal. Overall, we liked the smaller ship. Not as much to do and more limited entertainment, but easy to get around and easy to meet others. The sun is going to drydock to be fixed up a bit and then will be doing the Cuba route in Spring 2018. Read Less
Sail Date February 2018
My wife and I took the Emerald Princess from Buenos Aires to Santiago Chile and stayed 3 nights at the little town of San Antonio Child and then took the Sun from Chile to Miami. This was the first time with Norwegian and therefore the ... Read More
My wife and I took the Emerald Princess from Buenos Aires to Santiago Chile and stayed 3 nights at the little town of San Antonio Child and then took the Sun from Chile to Miami. This was the first time with Norwegian and therefore the first trip on the Sun. We didn't know what to expect but overall we were very pleased with our Cruise. For us it was fun being on one cruse line for half the trip and then trying another. South America was an area of contrasts, none of the ports had a cruise terminal and some ports were basically fishing towns and some were more affluent. But they were interesting for us because we were basically curious about seeing a little of SA. We really like the entertainment on the ship. The theater was goldilocks size, not too big and not to small and nice individual chairs. They had a fantastic production crew of singers and dancers. They were just fantastically talented and they really put on a excellent show. Plus out of the 16 days onboard they performed a lot. They even came down in the bars and nightclubs when they weren't at the main theater and put on some mini shows. I don't know if that's normal on Norwegian but it was on the sun. We also thought the cruise director and his assistant were great. Lots of energy and great personalities. We had a balcony cabin that compared with Princess, HAL, Royal C and our steward was a hard worker. In fact I thought the whole crew was well trained, very friendly and hard working. We liked the layout of the Sun, nice big outdoor deck/dining area aft, a great sports bar aft, nice bar in the atrium area and a good size casino. One last thing, the food on the Sun was better than any cruise ship I have ever taken and we have been on a bunch. They actually seasoned the food and unless you go to a specially restaurant the food is bland. Nothing is perfect but overall we really enjoyed our cruise with the Sun and overall we basically like to cruise on a smaller ship. The Sun is probably mid-sized but nowadays all the new ships are monster size. Overall our fellow passengers were older retired USA folks like us but we had a lot of Latin American's on this cruise plus a sprinkling of Europeans . I highly recommend the Sun. Read Less
Sail Date February 2018
Norwegian has the best musical entertainment I have seen and I have sailed on 25+ cruises across multiple cruise lines. They have an upbeat Miami vibe that is hard to describe but you really feel it. We bought the 65 mile bus transfer from ... Read More
Norwegian has the best musical entertainment I have seen and I have sailed on 25+ cruises across multiple cruise lines. They have an upbeat Miami vibe that is hard to describe but you really feel it. We bought the 65 mile bus transfer from Santiago airport to San Antonio and everything went very well. Embarkation went smoothly. Cruise Director Roberto was one of the best I have encountered. We purchased a shore excursion in all seven ports and they were all professionally presented. Our cabin steward worked hard to know our name by the second day. Our balcony cabin was spacious enough for me to do yoga on the floor. It is 221 square feet. Food variety in the main dining rooms was great. We chose this cruise because we had never sailed to South America. Although Norwegian may not offer this exact itinerary again, I recommend that you find a Norwegian cruise going to Cartagena, Columbia or Punta Arenas, Costa Rica. Read Less
Sail Date February 2018
Great Ship, great cruise, amazing itinerary.... starting in Chile through the Panama Canal ending in Miami. A 16 day cruise was a pleasure and a dream. Our cruise was effected by the Noro Virus and the ship was taking extra efforts to ... Read More
Great Ship, great cruise, amazing itinerary.... starting in Chile through the Panama Canal ending in Miami. A 16 day cruise was a pleasure and a dream. Our cruise was effected by the Noro Virus and the ship was taking extra efforts to clean and prevent people from serving themselves. That means longer lines and longer wait times. My family washed our hands very often and avoided the buffet as there was less selection and longer lines. It was better to be served breakfast, lunch and dinner in the main dinning room. No one out of the 6 people we traveled with got the virus. Complainers should keep this in mind as the crew also got sick and service was delayed due to less crew. NCL gave us $35/each on our bill for the inconvenience and not sure how they came up with that number. Thanks for that. $50- $100 would have been better :). Our ages ranged from 45-55 years old so we were less than the average age. I won $20 in the Deal or No Deal game! That was also so much fun! Special thank you to Roberto De Pasquale, the cruise director, I love his energy and daily TV show. You really add to the ship! They are luck to have you! We will be back NCL, Thank you for all the great memories. Read Less
Sail Date February 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click