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90 Norwegian (NCL) Singapore Cruise Reviews

We were looking forward to a sught-seeing tour around Asia taking in Singapore, Thailand, Vietnam and Hong Kong Before ever getting on board NCL had cancelled Hong Kong and Ha Long Bay due to Coronavirus Enjoyed Singapore. Were ... Read More
We were looking forward to a sught-seeing tour around Asia taking in Singapore, Thailand, Vietnam and Hong Kong Before ever getting on board NCL had cancelled Hong Kong and Ha Long Bay due to Coronavirus Enjoyed Singapore. Were advised at boarding that the itinerary had changed and that instead of sailing to Hong Kong we would be returning to Singapore so would need to change our flights home So we spent most of our time in Laem Chabang on the internet trying to rearrange our return flights and thus did not get much sight-seeing done Then we sailed to Sihounakville - dreadful place should never have been included in the itinerary. Even NCL were offering to refund the trip money if passengers wanted due to all the building works - it was just one large building site Then we were supposed to sail to Saigon but we were informed that the Vietnamese authorities would not let us in so we sailed up to Hue to be told the same that the Vietnamese authorities would. Not let us in - why the Captain thought one Vietnamese port would let us I after another had refused us is still a mystery to me So we ended up back in Singapore having managed two out of our seven expected ports and with six days at sea instead of two Not a great experience. The entertainment on board was mediocre - a couple of the evening shows were brilliant but, presumably because they expected us to on shore most of the time they were not geared up for anything during the day The food was OK although we did complain that it was luke warm most of the time - the service was quite slow. The customer service was dreadful. Most days there were queues all around the Atrium as passengers were trying to find out what was happening. Very sad to have had such a horrible time. Don't think we will ever bother cruising again Read Less
Sail Date February 2020
The handling of the above cruise by NCL and the treatment of the passengers was wholly abysmal. This was not caused by one or two issues but a series of poor decisions, communication failures, and what can not be explained away by ... Read More
The handling of the above cruise by NCL and the treatment of the passengers was wholly abysmal. This was not caused by one or two issues but a series of poor decisions, communication failures, and what can not be explained away by anything but corporate greed. This all started with the news that the Corona Virus was impacting travel to Southeast Asia. Many airlines and cruise companies were allowing passengers to cancel or make changes without penalty due to the concerns raised by the virus. NCL was a glaring exception. Guests who made similar requests to NCL prior to the cruise were advised that there would be no refund or credit if we were to cancel. NCL did send an email stating that no passengers who visited China in the previous 30 days would be allowed to board and would receive a full refund. A second email advised that passengers who transited through Hong Kong and certain other cities in the last 15 days would not be allowed to board. The miscommunications started before we even left. Some received an email the date of departure advising us of an itinerary change before we made it to the terminal, but many did not find out until checking-in and some not even at check-in. The email that I received stated that we would no longer disembark in Hong Kong and instead, we would be journeying back to Singapore. Further that due to the change of the extended trip back to Singapore, we would no longer be docking in Halong Bay (Hanoi). As two of the main destinations which led vacationers to choose this cruise it was a major change. NCL offered to reimburse “reasonable charges for airfare changes, a 10% refund of the price of the cruise and 25% off a future cruise as compensation. Again, we were advised that that was the only option, we could not cancel. Reluctantly we scrambled at the last minute to contact our airline, changed our departure home from Hong Kong to Singapore (at a cost of over $600 per ticket) and boarded the boat, my friends and I included. We also had to cancel private tours we had arranged in Hong Kong and Hanoi, as well as our hotel rooms in Hong Kong. Despite the warning in the February 5th email that passengers who transited through Hong Kong would not be allowed to board, walking through security and going through the boarding process, I found it interesting that my passport was never checked nor was I asked if I transited through the prohibited cities . Another lapse on NCL’s part. Our first day was at sea. During that day NCL made several announcements asking passengers who transited through Hong Kong or one of the other prohibited cities to come to Guest Relations. Later the announcements were extended to also include crew members who so transited. Query: If on the day of departure you notified us that such passengers would not be allowed on board, how were they now on board? In hindsight I realize that those visa checks were now happening, after the fact. Upon arriving at our first port, Laem Chabang, all was fine. My friends and I had hired a taxi and stayed overnight in Bangkok. However, on return we learned, that over 100 passengers were detained on exiting the ship, and taken to a holding room. They were advised that Vietnam would not allow the ship to call at its ports if any of the passengers or crew had transited through Hong Kong or the other prohibited cities. They were given the option to stay, in which case the ship would not stop in Vietnam, or “voluntarily” leave and receive a full refund. They had no choice but to leave. Needless to say the ship was abuzz with concern and rumors. Unsettling is the least severe way to describe the feelings at that point. Not a way to spend our vacation. The next day we had a day at sea before heading to Saigon. During that day the Captain announced, without explanation, that the order of the ports in Vietnam were being reversed. Instead of stopping the next day in Saigon (the closest port) we would instead sail to Da Nang (the furthest remaining port after the cancellation of Hong Kong and Hanoi). Again no explanation. Again those of us with private tours in the three ports, had to scramble via email and WhatsApp to change the tours. Why did I have to spend so much time on my vacation making changes to plans that I booked months ago? Not the way I wanted to spend my time on board. Once again this decision would prove to be another error on NCL’s part. If Vietnam was not going to let the ship dock, why go to the furthest port instead of the closest one? The only possible answer is that NCL knew that there would be problems with docking in Vietnam, in which case we should have been given the option to get off in Bangkok and get a full refund. NCL’s decision to proceed in this manner and without communication of the situation can only be seen as corporate greed: keep us on board, don’t give us any options, keep our money. Yet we awaited our vacation in Vietnam. After all this was an 11 day Vietnam cruise and we would at least see three of the 4 Vietnam ports promised. The night before we were advised that we would dock at 7:00am and we were given exit cards for Vietnam. Waking up on the day of our first Vietnam port, Chan May, I was greeted by a beautiful sunrise but no land in sight. It was 6:30 and we were to dock at 7:00am...where was the land. Something was not right. I scrambled to the TV channel which displayed the boats navigation details to see the boat had completely turned around; we were heading South and we were south of Da Nang. NCL should have effectively communicated what was happening. I called our concierge (who seemed to know everything) but was told that the Captain had not advised them of anything. Clearly a lie as the Concierge was not at the preferred disembarkment area at the predetermined time. Instead, 7 am (our docking time) quickly passed, next the tour meeting times passed, still no land in sight. It took until 10 am for the Captain to come on the intercom and read a legal-department approved message; verbatim from the document we later received describing that Vietnam closed their ports to cruise ships. We would no longer be stopping in any of those 4 planned ports. Our compensation: NCL would reimburse “reasonable charges for airfare changes, a 10% refund of the price of the cruise and an increase to 50% off a future cruise. Pretty unreasonable for an 11 day Vietnam cruise that never stops in Vietnam. From that point on the remainder of the “holiday” was far from it. With our extra days at sea and 5 missing ports, the exceptional vacation experience quickly disappeared. Unanticipated activities had to be scheduled and continually repeated, and the lack of pre-planning was visible. The crew themselves were visibly stressed by the change in schedule and the additional work placed on them. The passengers became distressed, worried, and aggravated. The series of itinerary changes and removal of passengers led to many of those final sea days being spent concerned that Singapore would not allow us to dock in their port. The cabin was nice and large (aft facing penthouse ) but when the ship was stopped the diesel fumes were bad even in the room with the door closed. The food at the buffet was good, typical NCL but there were two very off nights when the food was bad. OSHeehans was very good as is Cagneys. THe food in the asian restaurant (other than the sushi) was inedible. The common areas are very good. The entertainmant was poor but likely because we missed so many ports that they were unable to change the entertainers so it got repetitive. Norwegian Cruise Lines owes the passengers and crew of the Norwegian Jade an apology and a full refund. Not only because of the changes required due to the Coronavirus but because of poor decisions making which lead to the ship stopping in only two of the original 7 ports, none of which were in Vietnam and the terrible lack of communication ensuring an environment conducive more of mutiny than of fun. In all aspects of this situation, NCL has acted with reckless disregard for their passengers and completely failed to provide what was promised: an 11 day Vietnam cruise. Read Less
Sail Date February 2020
I chose this cruise because it’s Far East itinerary (save for Sihanoukville which is terrible) was excellent. We didn’t have a Far East cruise just Singapore-Thailand-Singapore due to port closures because of coronavirus. NCL should ... Read More
I chose this cruise because it’s Far East itinerary (save for Sihanoukville which is terrible) was excellent. We didn’t have a Far East cruise just Singapore-Thailand-Singapore due to port closures because of coronavirus. NCL should have offered cancellation and a full refund at embarkation. It didn’t and we were kept on a ship where passengers and staff were thrown off and fear and uncertainty grew. Captain and other senior crew invisible. Over 1,000 passengers signed a Petition demanding a refund. No response as yet. The food was good and stateroom clean. Entertainment was poor- the Cruise Director was particularly poor and throughout we were encouraged to spend spend spend as the ship sailed at a loss. The loss of a significant number of crew affected those who remained. There were some stand out individuals but in the main the whole feel was tainted by events beyond their and our control. I have sailed on other NCL ships and had a good experience. Unless NCL own up to their failings and do the decent thing - a full refund I shall never sail with them again. Profit before welfare Read Less
Sail Date February 2020
Just returned from this cruise. It was terrible. It should have been cancelled but NCL put greed first. They put us at risk of Coronavirus by allowing people on board who may have it. Only allowed to dock at 2 of the 7 ports on the ... Read More
Just returned from this cruise. It was terrible. It should have been cancelled but NCL put greed first. They put us at risk of Coronavirus by allowing people on board who may have it. Only allowed to dock at 2 of the 7 ports on the itinerary. Spent 6 days at sea. Also 1 of the 2 ports was Sihanoukville in Cambodia. Nobody would ever want to go there on vacation... absolutely filthy. Only reason for going is the NCL can charge 89 dollars per person for a Visa that actually costs 30 dollars. Would never travel with NCL again. After 1000 person petition asking for more than the 10% refund offered, we received a standardised letter a week later. If anything goes wrong on an NCL cruise don’t expect any help at all. All NCL want to do is blame Vietnam for not allowing us in. Surely when Vietnam declared an epidemic at the beginning of February, NCL should have cancelled this cruise Read Less
Sail Date February 2020
3 more Vietnamese ports cancelled as docking was refused due to passengers and crew having been on board who had been to Hongkong. Other ships were allowed to dock. A very expensive time at sea with the potential of having been exposed to ... Read More
3 more Vietnamese ports cancelled as docking was refused due to passengers and crew having been on board who had been to Hongkong. Other ships were allowed to dock. A very expensive time at sea with the potential of having been exposed to the novel corona virus. Captain was hiding and left it to guest relations to deal with unhappy customers. NCL refusing to accept responsibility. Have upped offer to 50% of cruise part and 50% of cost towards future cruise. No refund for flights and other costs incurred. Disappointing and shabby treatment of their customers. No sense of duty of care. This was supposed to be a one-off cruise we had booked nearly a year before. We followed news coming out of China and expected the cruise to Hongkong to be cancelled at short notice. It would have been sad but with the refund we could have booked another cruise and would have felt that our well being was of importance. Turns out that NCL are only driven by profits. Read Less
Sail Date February 2020
I wanted to do this cruise as it was to celebrate our 5oth wedding anniversay. We were thinking of cancelling due to the virus in China but were told that there would be no refund. So we went on the cruise. We were not told about the ... Read More
I wanted to do this cruise as it was to celebrate our 5oth wedding anniversay. We were thinking of cancelling due to the virus in China but were told that there would be no refund. So we went on the cruise. We were not told about the changes until we were in our 2nd day. some were told before. The entertainment was disappointing. The last show was good. The food was ok. Our cabin was good and clean and the waiters and cleaners were great. I felt that the cruise directors need to take a good look at their morning shows as they were terrible. Jerry seems so self centred and Johnny was asleep most of the mornings. I really feel that the Jade should not have left Singapore as we did not see the ports we wanted to. I realise that the virus made a difference this is why 99% of the passengers believe that it should have been cancelled and money refunded. Norwegian should refund at least 50% fare because it was the worst cruise ever. The best manager was the food manager he coped a lot of flack from passengers when even the captain or higher members did not even put their face in to calm passengers. Did not see the cruise director in this circumstance put his face in either. All others seemed to disappear. We would like more than 10% which was offered to us in refund.The craft was for little children please NCL give us a little credit. card making was for children not adults. please add adult crafts to your ship. I was disabled and at times of queuing was told to go to the back of the line. Not on. Read Less
Sail Date February 2020
Itinerary, sadly because of the Coronavirus they changed itinerary before we got on board but did not advise explain why. Was concerned at the outset and wanted to cancel but was advised we would lose our money. 5 ports have been missed, ... Read More
Itinerary, sadly because of the Coronavirus they changed itinerary before we got on board but did not advise explain why. Was concerned at the outset and wanted to cancel but was advised we would lose our money. 5 ports have been missed, 4 in Vietnam and naturally Hong Kong. Just bobbing along. They also stopped at Cambodia and made us pay an extortionate amount for visa. Worst port I have visited and I have done over 30 cruises. Most “roads” are just dirt or sand. Cannot begin to relay how bad it was. Our clothes were covered in dust and we cut short our tour as did not feel safe with the traffic or breathing in the fumes. The ship itself is good. Spotlessly clean, good food and the staff throughout the ship a credit to NCL. Sadly though I feel they have put money before our welfare. The last they could do is give free internet. Music throughout ship is good but star entertainment not on a par with other cruise lines. Read Less
Sail Date February 2020
All i can say, is that i am extremely disappointed by this experience. Firstly, we were provided with the wrong information in regards to visas by the NCL customer service before embarking the ship and forced to pay a hefty amount. ... Read More
All i can say, is that i am extremely disappointed by this experience. Firstly, we were provided with the wrong information in regards to visas by the NCL customer service before embarking the ship and forced to pay a hefty amount. On board the ship there were a number of issues including: - Food was awful. Every single day the food overcooked, dry, cold, flavourless and tasted like it had been sitting out for hours. Even the fine dining restaurants had less than average quality food and many times we sat waiting for over an hour for our food, the only one with decent food was O’ sha bar and grill. - Poor entertainment. There were very limited shows and the entertainment was pretty boring compared to many cruise ships we’ve been on. - Luggage left unattended. After waiting for hours for luggage to be delivered to our rooms, we found one of our bags left unattended down the hall. - Lack of atmosphere. No celebration party like all cruise ships have. No themed events. - Staterooms. Our rooms were actually really nice and spacious. Nicest rooms we’ve had however on arrival the coffee machine in the room was left used and dirty and the TV schedule played the exact same movies and shows every single day. - Shore excursions were so over priced so we organised our own activities. But the disembarking was the most disorganised and unprofessional procedure we’ve ever experienced. The staff had no idea what they were doing and it was just chaos. Even once we were off the boat the mascots and photo opportunities were just cheap and tacky. We have been on our fair share of cruises with different cruise liners and by far this is the most disappointing experience I’ve ever had. Definitely do not recommend NCL after this poor experience. Read Less
Sail Date January 2020
Always wanted to visit Singapore, Hong Kong and Vietnam. Picked the time of year as it was decent weather and the price was right. Been with Norwegian twice before and although not the best they do seem to give value for money. Boarded, ... Read More
Always wanted to visit Singapore, Hong Kong and Vietnam. Picked the time of year as it was decent weather and the price was right. Been with Norwegian twice before and although not the best they do seem to give value for money. Boarded, very easily, in Singapore. Got to our balcony cabin, not the biggest but OK. Ship seemed fine. Travelled two days to the port which hosts Bangkok for an overnight stay. Back on board and sailed to a dump in Cambodia called Sihanoukville. Looked as though it had been bombed. Lots of building going on and in 15 years time it’ll be fine and populated by Chinese and casinos. On to Saigon. Waited nearly 2 hours, from 07.15, to board our coach for their Delights of Saigon tour. How disappointing both the tour and Saigon. We must have visited all the wrong places. Nah Trang next, I think, where we waited over 2 hours to be tendered ashore by only 4 lifeboats. Had a good day on the beach before waiting, in the sun, on the dockside for over a hour, in a queue to be tendered back aboard. The rest of the cruise was OK. Found the staff in Magnums bar to be good. The singer Azalea was dreadful. Seemed as though she had to finish every line of a song with a wail. Her electric guitar effort was embarrassing. Randon, was excellent. Both polished as a singer and guitar player, and an great range of music. Nothing that took our fancy in the way of shows in the theatre but I’m sure they are OK. The main dining room staff were great. Something that can’t be said for the Alizar, where we had to ask twice for drinks, finally getting one during main course. Overall it was a OK cruise let down by what could have been avoided, namely, waiting, queueing and Sihanoukville and Saigon. Read Less
Sail Date January 2020
Embarkation was OK but so many people there at the same time so not their fault. We had an outside restricted view cabin but luckily we were in between the lifeboats so view not bad. Cabin smaller than expected & the en suite ... Read More
Embarkation was OK but so many people there at the same time so not their fault. We had an outside restricted view cabin but luckily we were in between the lifeboats so view not bad. Cabin smaller than expected & the en suite likewise, it was clean & had enough space for your clothes. SHIP. Well maintained, lots of lounges & bars & places to sit , pool area very nice. Entertainment .. The theatre shows were poor especially Blazing Boots lots of cavorting, screams, no singer stood out. Palace Lights the same but a bit better. Illusionist, not my type of entertainment. Analiza Ching violinist was very good as was Moniique Dehaney, although her 2nd show was too diverse( a song for each nation on board) All the lounge & bar singers were very good especially Randon, but it all comes repetitious during the 12 nights. Food.... Hit & miss, the buffet was good but sometimes food tepid. We had 5 specialty ding & the best being Teppanaki . Gagneys was the worst bad service & steak not great. Complimentary Jasmine Garden was excellent., only went to the MDR 3 times & they were good. We went to O'Sheehans for fish & chips & it was the worst meal ever on a ship, I cut into my fish & it was brownish inside, it was dreadful, I did get an apology & another fish, I think it is pollock & had not much taste. All in all the cruise was good, but I wouldn't do Jade again, we made lots of friends which enhanced our cruise experience. Read Less
Sail Date January 2020
The ports were cool on this trip through Asia, starting in Singapore, going to Bangkok, Cambodia, Vietnam then Hong Kong. But I wasn't crazy about this ship. I can't think of a single meal I had on the trip that was very good. ... Read More
The ports were cool on this trip through Asia, starting in Singapore, going to Bangkok, Cambodia, Vietnam then Hong Kong. But I wasn't crazy about this ship. I can't think of a single meal I had on the trip that was very good. Not even a desert. The menu began to get pretty predictable and nothing that was repeated was that great, although the service was very nice in the Cafe Pacific. They have some great movie channels on the ship for sea days with first run movies, so that was nice. And they have a couple of cable news channels so you can keep up with news, which was important because I was on the ship during the early days of the Corona Virus. Which brings to mind that so many people on the ship were coughing that at times it felt like a sick ward, but no one seemed to do anything about it. My room porter was particularly bad on this trip. She even broke a connection in the bathroom one day while cleaning my room which resulted in flooding the floor of my bathroom. When I returned to the room she told me about the flood and didn't seem to be working on it until I told her that it was urgent to fix it. She also broke the clothing line in the shower which was important to me and I again had to ask her to repair it more quickly. The room was comfortable and the air control was good. It was nice and quiet and the refrigerator was actually cold. The blow drier worked well. The balcony had a weird metal frame around it so it detracted from the feeling of having a luxurious balcony, but it was functional and once you stepped out onto it, it was fine. Getting off the ship for an excursion was ridiculous - the worst of any cruise I've taken. One time it took them two hours extra to let us off the ship to explore. Many of the ports were packed with activities so this was a major inconvenience. And it didn't just happen once. It was a regular thing. It made you feel like you were more at a bus station than a nice cruise ship. The lines at the front desk were also particularly bad on this ship. There wasn't much rocking on this ship on this Asia route, which was nice. Breakfast room service was reliable although not a full menu. If you want anything other than fruit, cereal, coffee, etc. you'd have to pay $7.95/person. The robe in the room is nice. There's a USB port and light above each bed. There's a safe. The crew works very hard. I was disappointed that the casino was almost always closed or empty. I usually enjoy a little blackjack from time to time on a cruise but could not find a table with two other people on it at any time in the cruise (with the exception of one night when there was no table available because they were all in use). Very disappointing. I usually enjoy the entertainment on NCL but the entertainment was very trite on this ship. If you like America's Got Talent losers then you are set because that's who they have ... every night. Literally. Really. I've been to Tepanyaki on other NCL ships and this one was sad. The guys are fake smiling and singing, pretending to have fun but you can tell they are going as fast as they can to get through their shifts. On the Pearl they did a thing where they throw things and you catch them, other fun stuff, but on this ship it's just guys making corny jokes and singing together to pretend they're having fun. The food was good but it was like being at a bad dinner party. Not a fan of this ship at all. Read Less
Sail Date January 2020
I chose this cruise due to its Itinerary and price. They were offering a low single supplement cost, which made it very attractive. I booked a single-supplement, mini-suite for $1,300 total. My expectations were low. I haven’t ... Read More
I chose this cruise due to its Itinerary and price. They were offering a low single supplement cost, which made it very attractive. I booked a single-supplement, mini-suite for $1,300 total. My expectations were low. I haven’t sailed NCL for many years. Most of my recent cruises have been on Cunard, but was using a recent RCCL cruise as a point of comparison. Comparing NCL to RCCL on these two cruises, I would definitely choose NCL over RCCL in the future. NCL’s not good at everything, but on the factors that make a cruise enjoyable for me, they did very well. My room was smartly appointed and quiet despite being under the pool deck and having a connecting door. The bathroom was well thought-out as well with terrific water-pressure, a large tub, and the ability to close off each area from the other, allowing a couple or family to use different functions simultaneously. My stateroom itself was large and smartly designed. I was in stateroom 11540 a mini-suite located directly beneath the pool deck. I think this is not the room for you if you’re very noise sensitive. But it was not too much of an issue for me. I brought a small fan both to aid air circulation and to provide white noise. I think NCL did a good job insulating these rooms from the noise above. I only really noticed the noise of loungers being stacked or unstacked around 9am and 9pm. The noise was not that loud, nor did it last more than 30 minutes or so. I rarely heard noise from the hallway or adjoining staterooms, which I have heard on other cruise ships. I don’t really participate in any activities or watch much entertainment. Everything on ships like these are too loud and crowded for me, so I tend to seek out quieter spots on the ship. I was able to find some nice relaxing areas on the Jade. First, signing up for the thermal spa was smart. It is very quiet there and has great views over the bow of the ship. It’s a great spot to take a steam, sit in a hot tub, or just read. There were also other good spots to quietly watch the world float by. I also think most of the perfunctory exercises (including embarkation and disembarkation) were well organized. I didn’t sit needlessly on long annoying lines, which I really do appreciate. As for the less satisfying aspects of this ship: I think the food lacked quality, and generally service was robotic, oblivious and sometimes downright incompetent. I cannot count the number of times I was served coffee without sugar, or toast without a knife to spread butter or jam, or french fries without ketchup. With some exceptions the staff seems to maintain a general disdain for their guests. With the exception of staff that had to acknowledge guests as part of their function, staff seemed completely disinterested in greeting or acknowledging their guests. Unfortunately I ate most of my meals in the buffet, which I know is not a good idea, but on this ship it provided an astonishing education in the creative use of leftovers. I don’t think I ate a single buffet item all week that wasn’t a leftover from another venue. Leftover steak? Add onions and peppers and call it Lomo Saltado! Left over cabbage? Add vinegar and something orange and let’s call it Kimchi! And every single “chef’s special” dessert was simply a “bread pudding” made up of that morning’s mushed-up, left-over french toast! both brilliant and gross at the same time, but it certainly doesn’t make for good eating, and it doesn’t show much respect for your guests. But alas, I don’t go on cruises to eat great food, or see world-class entertainment. I go on cruises to comfortably experience places I haven’t been to before. NCL Jade provided a comfortable, quiet room that took me to visit new cities and at a very reasonable price. I can’t complain too much about that. Read Less
Sail Date January 2020
Chose the ship due to the itinerary as we have never cruised in Asia before and wanted to visit Thailand and Malaysia and it fitted with our work commitments This was our 15th cruise and our third with NCl we have also sailed with Royal ... Read More
Chose the ship due to the itinerary as we have never cruised in Asia before and wanted to visit Thailand and Malaysia and it fitted with our work commitments This was our 15th cruise and our third with NCl we have also sailed with Royal Caribbean and P and O but have also been on MSc, Carnival and Holland America. Overall the entertainment is aimed at a more international audience but the acrobats,magician and the last night show were all excellent some of the other acts just average. The bar entertainment was very good but service levels varied by waiter some better than others. Usual mix of daytime activities and quizzes and the entertainment team were enthusiastic. The ship is small but there were always sunbeds available on the upper decks something you don’t always see on royal Caribbean. Did a few excursions the highlight being the James Bond island from Phuket which was excellent.Highlights of Langkawi was woeful, the best of Kuala Kumpar was better than average. The food in the buffet was below average and probably the worst we have had on any cruise with the choice being limited and everything lukewarm at best- more so than on other ship’s. Main dining room was very good although the dress code was not enforced at all. We tried three specialty restaurants and the service and food was good in all of them. We had an inside cabin which was well appointed but the cabin steward lacked attention to detail compared with other ships Overall NCl do not match Royal Caribbean for food but there ships are not as crowded and we like the freestyle element when not cruising from Southampton. Read Less
Sail Date January 2020
we chose this cruise as the areas visited were of interested, we left singapore cruise port and arriving on time (12pm) it took us 20 mins until we were sitting onship ordering our food, excellent procedures (although cases were not ... Read More
we chose this cruise as the areas visited were of interested, we left singapore cruise port and arriving on time (12pm) it took us 20 mins until we were sitting onship ordering our food, excellent procedures (although cases were not delivered till later), make sure the labels are taped onto cases or get staff at port to attach new labels, ours broke off leading to late luggage delivery. singapore- excellent subway, we got a card for £10 deposit, put £10 for 1 day travel onto the card and this allowed 24hr travel on subway buses etc, we never waited longer than 3 mins for a train. service is excellent (system works on a loop very easy to follow, ie coloured lines and trains are marked inside to let you know arriving at what areas etc) if going to light show in marina, don't go up the marina hotel lift, you see nothing and costs $23 each ripoff, better watching from shopping mall level 1 (allow plenty of time to get there mall is massive phunket - we took a tuk tuk and the port (4000 baht return) and went to elephant sanctuary (only pay half what they want for entry) (this was the highlight of holiday) fed elephants and washed them etc day 2 went to ko racha yai island by speedboat ( bumpy ride on boat don't sit at the back you will get soaked - early pick up 7am) booked by street vendor/desk at phunket (again paid less than half price quoted (lunch and soft drinks were included - and snorkling if you wanted) initial beach very noisy and busy, after lunch we walked to other beach, very quiet and clean, also shop restaurant at both beaches (beach shoes needed lots of stones rocks at shoreline) langkawi if you go past the taxi drivers on the port walk to the bottom of the port ie gates and local taxis are there probably better deal, we went into town (not city) and went to a lovely beach, water had a lot of jellyfish, we then spent afternoon on ship relaxing penang- we got off ship and if you come out of the port and turn left and walk down main road parallel with sea you will come to the floating village at the other side of the bus garage, opposite the entrance at the other side of the street walk up this road and you will come to tourist areas street art on walls and Chinatown etc at the bus garage we negotiated an hour tour ( 55 local currency) with the taxi driver, he took us to park and temple tour of the area etc then back to town ( he was excellent and gave us an idea where we wanted to go kuala lumpur - went to twin tower building with taxi no option to get taxi other than taxi at port, the system is set price and clear prices, taxi for four is best option, deal with other people you meet to get four for taxi. singapore cruise disembarking, we left our cases at port (paid per case ) to get transported to airport collected at terminal 1, this allowed us to visit the marina gardens and get underground to airport when we were ready (about £3.75 each for underground ticket staff were very helpful) singapore airport is outstanding visit the mall it has soft play/shops/resturants you could easy spend hours here. relaxing with coffee or shopping Read Less
Sail Date January 2020
Singapore was amazing, I called based my trip on the movie Crazy Rich Asians, It was my first time to Asia. Singapore did not fail, it was amazing city, I was there a total of 8 days. My cruise was either hit or miss with Guest ... Read More
Singapore was amazing, I called based my trip on the movie Crazy Rich Asians, It was my first time to Asia. Singapore did not fail, it was amazing city, I was there a total of 8 days. My cruise was either hit or miss with Guest Services and very rude main dinning room employees. 1st my room was underneath the prep kitchen, everymornign at 2:15, they would start banging and dropping things. I complained several times, one time one of the GS came to room at 3AM to see what the noise was. I asked if he was kidding, he could not hear the noise. By the fourth night, I said either move me, or let disembark, I can't go on a couple of hours sleep each night. They moved me 5 cabins down and it was much better, although a pain to pack and unpack again. 3rd night, after two nights of seeing people in shorts and flip flops in main dinning, I went with Bermuda shorts, collared shirt and closed toe shoes. I was literally yelled at by a seating person, then yelled at by the hostess. The manager afterwards came to see me and explained thegy relax the rules for the first two nights and last night, but not the rest??? The servers in Bliss broke my room card 3 times, i finally stopped ordering anything to drink there, because I then had to line up for 30 mins to get a new card each time. The worst was the tour to Bangkok, we left 30 mins late, a couple disappeared for 30 mins, they left the hottest part of the tour till 3pm. It was a tour of the grand Palace, where you needed to wear pants and shirts. Our tour guide kept having team meetings in the Sun, I nearly had heat stroke, my HR went to 151, I left the tour, got water and drenched myself, ripped off my long pants and t-shirt. When I complained about the lack of organization on the tour, showed the NCL rep my HR jump and the fact that another two people also experienced this, it was an oh well. 2nd worst tour, being trapped in a bus for 20 mins, bus was locked solid and no way out. New Years, lucky no one died. People were using the lounge chairs to climb onto of the rood of Deck 14. There were no railings, if someone slipped, they were going overboard. We told three officers, the answer " oh well its New Years eve" The final icing on the cake was the last night and the return of our passports. I was supposed to get it 7PM, i went down from our groups regular meeting at 6:45. I got to the desk at 7:10. I was then rudely told Canadian passports were not ready and to come back. I asked why no announcements were made, was then told by another GS member they had, I just did not hear it. I then pointed out 5 others from Canada, who all had waited in the line, none of us heard it. That is when she went beyond rude and just called the next person. I did not move. If they were behind, they should not have waited to the last minute to tell people. I finally got my passport at 9pm. The entire experience felt like the crew were all new with the exception of a few bar staff in the upper bars like spinnaker or the servers on breakfast. One lunch meal, we hadn't even started eating when the crew started clearing the bread plates. The staff in the Casino were some of the best and not just because I won. I probably spent 6+ hours in line ups to clear up their mistakes. At least I was not like one passenger who went to the medical team with a sore throat and then was quarantined in her cabin for a day, no food other than consume, no refund for excursions she missed, nothing, but her key taking away from her. Lots of people were coughing, this just seemed overkill. Read Less
Sail Date December 2019
This was our first experience on Norwegian. It was chosen mainly to perfectly fit over Xmas shutdown and for itinerary, despite overpriced airfares from Sydney to Singapore during busy holiday time. Overall , it was a very pleasant ... Read More
This was our first experience on Norwegian. It was chosen mainly to perfectly fit over Xmas shutdown and for itinerary, despite overpriced airfares from Sydney to Singapore during busy holiday time. Overall , it was a very pleasant experience and I would recommend it. I could have done better for the shore excursion value but you pay for convenience. From start: We arrived to Singapore late at night and had a decent stay in Holiday Inn Express. We left at 11:00am , for MSC embarkation. Embarkation was challenging as NCL does not allocate time slots as other cruise companies, so this took two to three hours. Signing for Vietnam and Cambodian visa was easy but pricy and I was prepared to pay. We are Australians, so it costed us about A$200 each. We stayed in a balcony cabin 9112, which was of a reasonable size and clean. However there was a weird tapping noise all night probably from air conditioning. I have requested a fix or a change and we were moved to 10100 before lunch time following day. It was inconvenient to have to pack and move all our stuff but we did have some help from NCL. Jade was nice, smallish ship, adequate for our needs. First port was Koh Samui , and we opted for the beach, to have nice relaxing experience. Be aware of dodgy prices for cabs. We went to Nikki Beach Club, the cab fare should be around 300tbht. For Bangkok, I have booked shore excursion for two of us at A$482.00. I was not able to find anything prior to cruise privately. This was a little overpriced, it was a long but pleasant drive to the Grand Pallace, then nice lunch in a nice hotel then stop at an overpriced souvenir shop. We had overnight at Laem Chabang, we could have gone to Bangkok and stayed overnight and do a bot more sightseeing on our own. Following day we spent in Pattaya , we did shore excursion Pattaya on your own, overpriced US$59 ( same trip at the dock with a local tour $20). Then we had what was supposed to be two days in Singapore, we haven’t paid for any excursion, we moved around via metro. All you need to do is tap your credit card, no cueing for tickets. It was perfect, such a lovely city. Visited usual hot tourist spot, had lovely lunch at Marina Bay Sands, went to Gardens at night for light show, it was New Years Eve , it was perfect. Then onto Jade for a massive party. However the following morning was disappointing as we were sailing, I thought we had until 5:00 pm in Singapore. NCL mislead us in advertising, they did not advertise 5:00am, and 5 hours in a day hardly constitutes a day at port. Anyway we were going back to Singapore at disembarkation so I did not let this ruin my day. Cambodia was interesting, but so dusty due to massive Government projects. Bathrooms are challenging.... Market too busy, did not feel very safe and looked forward to return to Jade’s. Overpriced shore excursion at A$382.00 for two of us. Vietnam was a highlight of this trip, beautiful cities, I wish we had more time. Booked through shore excursion , it was excellent. We did Malaysia KL on our own, we wanted more freetime. If itwasn’t that hot, would be perfect. Phuket, we took a cab to the beach to enjoy the sunshine. I wish I had more time for shopping during this trip in general. Shops on the ship are very basic, nothing like Celebrity, but it is mainly due to ship size. Food on the ship was extraordinary. My gluten free needs were taken care promptly with preordering day in advance (thanks to Mary). Staff at the restaurants are amongst friendliest I’ve ever seen. We did not have set time for seating, and walked in every day. Lovely Paola was allocating always beautiful window tables for us and we thoroughly enjoyed the experience and ate at the main dining whenever available. Also, beds were not as comfortable as in the previous cabin and lovely staff gladly replaced the mattresses for a brand new ones. Internet is slow when everyone is on ship, overpriced for $450. If you don’t have needs wait until you come off the ship and use free wifi elsewhere. Entertainment was relatively good , some shows are exceptional, some I left at the beginning. Overall we had a wonderful experience and looking forward to cruise with NCL later this year ( should have taken advantage of Cruise Next !) Read Less
Sail Date December 2019
We got a great deal for a 6 night Asia cruise Singapore - Singapore. We had a room with a window, 5078. The room was clean and reasonably spacious, it had heaps of storage, and i was impressed by the comfy beds and the bathroom was larger ... Read More
We got a great deal for a 6 night Asia cruise Singapore - Singapore. We had a room with a window, 5078. The room was clean and reasonably spacious, it had heaps of storage, and i was impressed by the comfy beds and the bathroom was larger than i have experienced on other ships with a separate space for the toilet rather than being jammed up against the basin. The entertainment was excellent and we really enjoyed the nightly shows, we had an illusionist, an outstanding aerial acrobatics couple, great dancers, and great ballroom dancers. We spent time at many of the bars and lounges participating in various entertainment such as quizzes, bingo, competitions. The prizes for quizzes and comps were a little lacking but we still had fun. We enjoyed the food, with plenty of variety. We ate in the Grand Pacific and Alizar dining rooms in the evenings and enjoyed the service. We also ate at Osheens for lunch and found the shepherds pie to be be homely and delicious. And of course the Garden Cafe, which sounds so much posher than "the buffet", which had a great selection of food but, like all buffets, was too noisy and busy for my liking. However, I did like the made to order omelettes and crepes though! The outside part of the Garden Cafe was open long hours and had a small selection of food as well as drinks, and became a favourite place for us to have relax and enjoy the views or to have a late night hot chocolate and sneaky cookie after all the shows before we went to bed. We organised our own shore days. Embarkation was efficient. Disembarkation was slow, but there was another ship there too so i don't think it was NCL Jades fault. All staff were very happy and friendly. This short cruise was over too quickly, and i cant wait to book another cruise, and would happily book NCL and the Jade again. Read Less
Sail Date December 2019
My husband and I chose this cruise as the first part of a back-to-back cruise because of its price and itinerary. We enjoy having sea days so the first and last days as sea days were quite relaxing. Because the price was so low, we had ... Read More
My husband and I chose this cruise as the first part of a back-to-back cruise because of its price and itinerary. We enjoy having sea days so the first and last days as sea days were quite relaxing. Because the price was so low, we had a forward-facing suite. It was perfect! Because we were in a suite, we got concierge and butler service. Though we didn't use the concierge or butler for anything special, we enjoyed the embarkation/debarkation process and the contact point should we run into any issues. Sumedh (concierge) and Lucas (his assistant) were very friendly and helpful. We were able to meet in a small location (as opposed to the theatre) when we were on excursions and made it to the bus first. We also skipped much of the hassle in debarkation, where the queue was madness. Another perk was lunch at Cagney's. Normally, we opt for O'Sheehans and have a small lunch of soup or wings. But, I always ordered the half portion of fettuccini. The servers got to know my order and were always so friendly. The entertainment was meh. But, what do you expect for the price we paid? The magician was clumsy, the dancing put us to sleep, and while the acrobats were good, nothing was memorable. The cruise director staff was amazing thought! We participated in the Newlywed, Not So Newlywed Game for the first time (and won)! Jerry (cruise director) and Jonny (asst. cruise director) were amazing! They were entertaining, constantly visible, and greeted us. I would have preferred more trivia and activities. I get that the ship passengers weren't much on joining in, but I wanted to join in more and wanted more activities. On the downside, because the cruise was so cheap, most people that chose to cruise didn't have the drinks package and didn't really leave their cabins. This made the ship feel quite empty and I felt bad for the bored bar staff. On the plus side, this made the ship feel very uncrowded. In fact, the specialty restaurants were never hard to get into and I don't think reservations were required. The only packed restaurant was Jasmine's. We also loved the time in ports and the quality of the ports. There was only one tender (Phuket) and that seemed to run very smoothly. Langkawi was beautiful just for its nature and scenery. We encountered many monkeys who tried to steal from us. We went on the nature boat ride and saw many otters, monkeys, bats, eagles, fish, and even a viper. In Phuket, we did the Phang Na Bay excursion which felt a bit crowded (would have preferred half the excursion size) but was breathtaking. In Penang, we chose the temple and hill excursion, but could have done so much more. We loved Penang. The restaurants were all very nice, including the main dining restaurants. Granted, this was my 9th NCL cruise and the only other cruise line I've taken was Carnival, I don't have a lot to compare to. However, I'm a huge foodie whose lived in France, the US, and the UK now and I do enjoy a good Michelin star dining. I would have to say that the food was quite good. There were some dishes that were overly salted and others we didn't care for. But, you can tell the servers that you didn't like it and order something else. I've found that Le Bistro isn't the best. The veal is one of the best menu options and I recently ordered the lamb, which now is a new favourite. Cagney's never disappoints. Sometimes I feel like we have too much food! Teppanyaki is more about the entertainment than the food and sometimes I need to say rare rather than medium rare to achieve a medium rare cook. But, I love teppanyaki and always make it a stop every time (just for the novelty). We tried La Cucina for the first time on this cruise and wow were amazed in a positive way. If you expect the American version of Italian food, then maybe it's not for you. It truly is more Italian because of the way they cook the pasta. Though, some of the preparations seem geared toward an American palate. Read Less
Sail Date December 2019
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really ... Read More
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really enjoyed the cast shows. And that's it.... Now lets look at the negatives. Our Balcony room , especially the bathroom was tiny. It was the same size of my inside cabin on the P&O Oriana......and THAT was lacking in the cat swinging facilities. The bed was comfortable , the balcony area was the smallest I have used in all my cruises. Excursions. I booked 3 with CruiseExcursions.com and all were half the cost of the Norwegian offerings (for the same tour). Thankfully , the debacle of the tendering at Ko Samui seems to have been sorted , in fact , to give them their due , it was probably the most efficient operation I have experienced.The three excursions that I booked with Norwegian occured as expected. One problem with the itinerary of this Cruise was that the cities advertised were a very long distance from the ports used , Bangkok, Ho Chi Minh city and Hanoi were all at least a 4 hour round trip. We had an overnight stay in 'Bangkok' but there was no real prospect of sampling its infamous nightlife because of the travelling time . This was a wasted overnight stay , a far better option would have been to overnight in Ha Long Bay which seemed to offer many excellent sightseeing opportunities and could be walked to in 15 mins!. Norwegian charged $99 for a Cambodian Visa , irrespective if you left the ship or not , now it may be Cambodian law that a visa must be issued , but the visa in my passport cost $30.... a $70 profit filched by Norwegian left a very bad taste in my mouth. Entertainment. I hardly saw the Cruise Director at all, and the offerings during the day were a mixture of quizzes and deck sports. There were however , a large choice of Pay activities . The Pool areas were clean and there were plenty of sunbeds. Evening entertainment consisted of a variety of one , two or four piece bands that played in all the main lounges and bars , in fact it was difficult to find some peace and quiet . entertainment finished early , the deck parties closed down when there were hundreds still partying, and most venues shut at midnight, despite having guests using them eg: Karaoke bar!. Food . I found the food palatable but not exciting . We tried Tsars Palace and Azure for evening meals , portions were small. There was no problem about getting a table for 2 , in fact we were never asked if we wanted to share a table....so imagine our surprise when a couple were sat at our table in Azure! Luckily , we enjoy sharing......... The buffet restaurant was good for variety , but they should install some microwaves for guests to reheat the lukewarm offerings. The Jewel is the smallest ship in NCL's fleet, TBH it was tooo small for me , there wasn't the breadth of entertainment that you get on the larger ships . This visit for me didn't give me any reason to book NCL in the future, i'm off back to Celebrity and Royal Caribbean! Read Less
Sail Date April 2019
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship ... Read More
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship makes it feel more modern - Good/modern Fitness Centre - Great shows And now the negatives, of which there were so many... CON'S: - TERRIBLE main dining room food and service. The worst dining room food I've had out of the 60+ cruises I've been on - Main dining room service as bad as the food - VERY uncomfortable theatre seats. The ship has great shows but its not remotely comfortable sitting watching them unfortunately. - Stateroom steward not friendly. Not attentive at all. Provided very disappointing service - Laundry Service damaged 4 items. And the rest came back smelling awful - the worst laundering services I've ever experienced - The majority of the ships staff were inattentive and disinterested in providing good customer service - Overall, it's an old ship - you can put lipstick on a pig, but it's still a pig. The Jewel is an old, worn ship. Read Less
Sail Date April 2019
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a ... Read More
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan. Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good. We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals. Bar service in general was very good except for when they ran out of mint for the mojitos. There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs. I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited. This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again Read Less
Sail Date March 2019
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many ... Read More
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many cruises and maybe we have been a bit spoilt on Princess and Celebrity, but never had we been on NCL and not sure if we will ever sail with them again. Embarkation from Singapore Marina Bay Sands Cruise Centre was easy. A little unorganised but nothing to whine about. On arrival onto the ship we went to the Tsar's, which is one of the main dining areas and very spacious. It was probably the best meal we had on board the whole time. Did a quick tour of the ship and I liked the decor and nothing felt too crowded, it was refurbished in 2018. Afternoon we had to do the normal safety briefing and then we decided to go to one of the bars and have a beer and cider. Holly molly, the cost for these 2 basic drinks was ridiculous. As everything is in US dollars, you also need to add the 20% mandatory gratuity and then for us Aussies, do the 30% difference in exchange rate, the 2 basic drinks cost us $22 AUD for basic leadin beer and cider. If you can purchase a package with drinks included, it is the way to go. Our deal was so cheap without drinks, it wasn't worth to pay the big difference in fare, but it just made it hard to justify spending so much on drink purchases. I did purchase a 4 bottle wine pack for $80 US plus grats and exchange, it was still expensive but saved us a bit on board. FYI for anyone who doesn't know, NCL will not allow you to bring anything (including water etc), onto the ship apart from wine, champagne which will incur the US15 corkage fee. Anyone wanting to purchase a drinks package onboard, US99 per person per day plus 20% gratuity plus then again convert to AUD. The most expensive drink package we have ever seen on any ship, and we have been on quite a few different ones. Dining on board: Went mostly to Tsar's main dining for lunch and dinner when we could. First day was great but from then on it was really hit and miss like the rest of the ship. Tried also the buffet, which was okay and on one night we went to Azura. We waited a long time for our meal here and also, it was very stuffy. I preferred Tsar's. In room dining, we preordered the coffee etc for the morning, otherwise any other in room dining you have to pay for. Desserts - don't know what is going on there but not one great dessert was to be had anywhere on the ship. A few other people made the same comment. Cabin Steward: He was wonderful and tried to do everything to keep us happy. First time I had ever been on a ship when the cabin steward didn't come and introduce themselves on the first day. He did manage to get us use of a coffee machine so we can boil water for the hot water bottle (bad back). That was very useful. Bed was comfortable and bathroom was larger than normal. It was always kept wonderfully clean. Staff on board: Some were fantastic and really wanted to look after you. Others, couldn't care less. Also, it seems that NCL just doesn't let them make any decisions on their own, but they have to check with a Supervisor who then has to check with someone else. Never experienced this before either. Example of the issue for us (and seen other people having issues), with the wine pack I bought, you were given 4 vouchers and a choice of 8 wines. On the vouchers they wrote what wine you may wish to have, but was advised no issue to change to one to the others in the pack if you like one more than the other. OMG. who would ever think changing from one wine to other would be an issue. I know better now. Entertainment: As most days we were off the ship, didn't experience much on board. Went to a few shows which were good. The magician was terrible. Shore excursions: Do yourself and favour and either a) organise your own private tours before you leave home or b) just go with taxis when you arrive and haggle. Shore excursions onboard where minimum double the price of what you could get on your own. Ports: Port Klang for KL. We did overnight here so the first day did a private half day tour of Port Klang area and then had the same wonderful driver to the following full day in KL. Very enjoyable and Robbie our drive was fantastic to deal with. Took us anywhere we wanted to go and was so flexible. Had some wonderful street food also. Langkawi - outside the gate there are heaps of taxi drivers waiting for you, or, you can pay the $15 US return bus ticket to be dropped off at the Aquarium which is just across the road from the main beach, heaps of restaurants and shops. Be aware the shops don't have much these days in the way of bargains or shopping. All the same and it has changed alot in the 4 years since I was there last time. Penang - as you are right in the centre of town, you can just walk around, get a taxi outside the gate and do whatever. We opted for another full day private tour as it was my husbands 60th. Had another fantastic driver that took us to many sights and places while telling alot of funny jokes on the way. It was a wonderful day out. Phuket - our tender was to Patong, and if you get up early and get one of the first few, there was no wait at all. At the jetty in Patong you will have to run the gauntlet of taxi drivers and people trying to sell you stuff. We hired a driver for 5 hours and went driving and saw a few sights. You can also just spend the day on the beach which is right beside the jetty also. Phuket is not my favourite places and would prefer to go back to Penang and go to Batu Ferringhi beach instead. (Also NCL before leaving home, we asked then 2 times where we would be docking and was told both times it was the Deep Sea Port, but onboard the advised with was always Patong. Not sure how they could get this wrong. Deep Sea Port is 45 minute drive away. Disembarkation was quick and easy and as we always try to walk off our own luggage, we could leave at any time. Be aware that the taxis from Marina Bay Sands Cruise centre charge a minimum fee of $55 during peak time. Overall we had a good time but not great. We won't rush back at all to experience NCL again. If they didn't charge so much for everything on board, got a little bit more flexible and tried to improve the food a bit more, it would be a wonderful experience. Read Less
Sail Date March 2019
I booked this cruise on a whim because it had a single rate of around $700 for a week cruise and I thought that included the beverage package. After looking into it I realised that my cabin category didn’t include the drink package so ... Read More
I booked this cruise on a whim because it had a single rate of around $700 for a week cruise and I thought that included the beverage package. After looking into it I realised that my cabin category didn’t include the drink package so upgraded to that. With the new fare, the gratuities, the 20% for the drink package and the taxes, it came to over $1,400. I would have canceled except for Norwegian’s strict cancelation policy. I thought, oh well, I’ll just go. I had not been on Norwegian since the Norway almost 20 years ago and was interested to see how it was now. The extensive dry-dock done in late 2018 made the ship much more to my liking since I have mostly cruised on Celebrity. In fact, my favourite ship of all my 22 cruises was the Millennium so since the Jewel was about the same size I thought I might like it. I arrived at the port about 12:30 pm and it looked pretty crowded. I was pleased at how fast it actually went after I got in line and I was on the ship by 1 pm! My first impression was of the Crystal Atrium. Although attractive, a 2 deck high atrium is not exactly impressive and it was mobbed with people. The cabins were ready by 1:30 and when I checked out my inside cabin, 4579, it was fine, tiny, but fine. I was disappointed that I never actually met my cabin steward though. I don’t really like only having the bed as a place to sit but since I was alone in the cabin I used one as a sofa and one as a bed. As others have pointed out, the toilet is as an awkward angle which made you sit on it sideways. The shower, with a door, was probably the nicest I have ever had though. My impressions of the ship were mostly positive and I liked the decor. I found the Garden Cafe to be extremely chaotic though and I never once ate there. I did find the Great Outdoors at the back of the ship to be delightful and never had a problem getting a table and used the small buffet out there. The public rooms were attractive but I didn’t like the layout of the ship without a circular rotation possible on most decks. I found the food to be good to excellent and enjoyed 4 nights of specialty dining, which was outstanding. I thought the entertainment was of high quality too with excellent singers and dancers. I was a tad concerned that with so many having the drink package that getting a drink might be an issue. I have to say that I never once had a problem getting a drink and found the bar staff to be excellent. I didn’t do this cruise for the ports as I have sailed this same itinerary twice before already and didn’t get off the ship. I usually like to enjoy a bit of less crowded, quieter time while everyone is off on shore excursions but I was surprised at how many people didn’t get off the ship. The muster drill was the best ever and held in Le Bistro for me. No need to wear the life jackets and we could sit down through the whole thing in air-conditioning. My main complaint, which won’t affect many people, is as a smoker, they only designate a small portion of the Pit Stop for smokers. It was always mobbed but since I vape I could sit at the railing overlooking the pool which was much nicer. The only other smoking area besides the casino was on deck 7 port side outside. It was less crowded but with almost no seating. Th cruise was a party atmosphere which was fun and I met many delightful people from all over the world. I would consider cruising with Norwegian again but will probably stick with Celebrity or Royal Caribbean in the future. Read Less
Sail Date March 2019
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After ... Read More
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After several emails, medical questionnaires and a phone conversation with Norwegian, I was advised that they could safely handle my special dietary needs. I was very excited, as I didn’t think I could ever visit these countries; countries rich in nut and peanut products. Well as it turned out, my allergy was just one of many issues I encountered while on the Norwegian Jewel for 2 weeks visiting Thailand, Cambodia and Vietnam. On a positive note, I found the ship and my cabin to be very clean and comfortable. There were plenty of staff everywhere, greeting and cleaning as they went. In fact the ratio of staff to customers was incredible at almost 3:1. However, the efficiency and productivity of the Jewel’s team was very low and their customer service was appalling. In fact, Guest Services’ attitude was…”if you don’t like it, there’s the door. Let us know when you are leaving on your way out”! That’s exactly what they told some friends I met, who had booked a room for 4 but only got beds for 3! My experience at Guest Services wasn’t any better. Even though I had a letter advising that on arrival the Executive Chef would meet with me to discuss my special dietary needs, they snarled at me with a look and tone of voice that was shocking. They told me the chefs were very busy and could not attend to any special needs. It took me hours to sort through that one, but as it turned out…I think they were right!! Eventually I was able to pre-order my meals so they could be prepared nut free, but I worried about everything I put in my mouth. I couldn’t trust them from one meal to the next, as it was clear they didn’t understand or didn’t care about cross contamination. Luckily I only had one minor incident. Besides the safety of the food for me, the overall dining experience was very poor. There was always a team of restaurant staff close by to remove your dirty glass or fork before you even put it down, but it took forever to have a request like ketchup, tea or a glass of wine fulfilled. The food started off very good, but deteriorated to very bad as the days went by. The last few days it was almost inedible. More people than not were returning their meals. It made for a very unpleasant dining experience. Customer service at the Excursions desk wasn’t any better. It didn’t matter that I’d pre-paid for one of their expensive excursions every day. They seemed to treat everybody in line terribly! The Manager was no better. At least I didn’t mind the 2-2.5 hr highway drives from the pier to the destinations (one way), as I got to see some of the countryside, but it wasn’t great travel time. In my opinion, leadership was sadly lacking on this ship. Management’s response to everything was “it’s not our fault” and as a result they took no responsibility for anything. In turn, they took little to no action in resolving anything. Communication between departments was totally absent and communication with customers wasn’t much better. Things often don’t work out in business the way we planned, but I think how you handle such incidents is critical and very telling. The team on this ship avoided and deflected issues coming at them. They simply didn’t seem to have the ability to problem solve on their feet. And that attitude and lack of training cascaded down throughout the entire organization. It was very evident on the pier at Ko Samui during our first excursion. People were passing out in the blazing sun for hours with no shade, water, proper line ups or communication, while we waited for tendering that went awry. A mob mentality almost took over as people struggled for basic survival and Sr. Officers stood by chatting and laughing amongst themselves. It was utter disorganization and disbelief for passengers, as many could be heard wondering out loud how this crew would handle a disaster at sea. It was no wonder people laughed out loud as the Captain addressed the ship’s passengers some 3-4 days later about that incident, saying that safety was his #1 priority. These are just a few examples from my trip with the Jewel. It was a stressful vacation. When I wasn’t sorting out my own issues, I was listening to others vent about their own terrible experiences on board and others who even called Head Office to no avail. I was happy to get off that boat. Read Less
Sail Date March 2019
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. ... Read More
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. Complete disorganization with tours to the point we waited over 4 hours in the hot sun for a tender to the ship because the crew did not realize low tide was coming in. There were no announcements in fact it took the crew from ANOTHER CRUISE LINE docked there to try and assist. Saw a few of the crew laughing and thought that this was funny....no apologies from NCL - they could care less. Really, are you not a cruise line? The ship was older and no bells or whistles at all. The crew was just average with no one going "out of their way" and while the food was OK, we were not impressed at all. The only positive was the entertainment on the ship which was surprisingly very good. Cabin was typical and again nothing impressive. I would choose Royal or Celebrity in the future and never sail NCL again. Paid quite a bit of money for a disappointing cruise in Asia. In reviewing the actual ship, I would again say it has no bells or whistle. No outdoor movie screens, small grand entrance. Cabins are what you would expect and one feature that I did like was the ability to close a door to the toilet (even though it was clear). Pillows were much nicer then previous cruises. The staff was average but most seemed to just "do their job" and not go above and beyond. While some did have the approach of being super friendly, the majority did not and when they did, it seemed very forced. The entertainment was outstanding. They had shows that you would see in Vegas and I was very impressed that they were able to carry these out on a ship. I would say, this cruise probably had the best entertainment with the exception of Allure of the Seas. Read Less
Sail Date March 2019
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