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Cruise Ratings
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2 Helpful Votes
Sail Date: January 2018
Route around South America was the main attraction for us. Turned out that a number of the stops must have been chosen to sell their very expensive tours, Nothing else there, for sure. Ship was nice enough, but furnishings ... Read More
Route around South America was the main attraction for us. Turned out that a number of the stops must have been chosen to sell their very expensive tours, Nothing else there, for sure. Ship was nice enough, but furnishings (tables/chairs) are wearing out. Small, but well equipped fitness center. Very repetitive menu in main dining rooms, especially lunch. Buffet restaurant is way too small and poorly arranged. Think "food fight". Specialty restos were way disappointing and expensive, priced ala-carte. Some waiters excellent, but some incomprehensible (in English) and surly. One was alarmingly so. Extra gratuities charged for everything. Paid for water. Drinks package (good selection) did not include tips. Thus, there is a generally annoying air of cheapness. NCL need to just price it into their base rate. I guess they want to make it seem cheap. We filled in a big piece of our "Terra Incognita," but that's about it. Suggest that critics start using the full 5 stars. Not everything can be a 4.5! Read Less
3 Helpful Votes
Sail Date: January 2018
every football game was on, a gallon of water in each room, yes overcrowded the first day it was cool with showers so everybody was inside, the rest of the cruise it was spread out, shows were great, buffet food was standard, Tapanaki ... Read More
every football game was on, a gallon of water in each room, yes overcrowded the first day it was cool with showers so everybody was inside, the rest of the cruise it was spread out, shows were great, buffet food was standard, Tapanaki chefs put on a good show and the food was excellent, the room seemed much bigger because of the layout, 5 shelves in the bathroom so there was room for everything, closets were OK, 3 times the hangars that I have seen in other lines, TV was built in so there was even more room on the desk my only problem was with the service desk they did not seem to understand what was going on, the line was long no matter what time you were there, the lady in front of me asked for a copy of her statement and was refused, WHY she was still asking even after I left Read Less
Sail Date: January 2018
We did 9 cruises with NCL and they were great. # 10 with the STAR not great at all. Our room with balcony was on the 9th deck near the open deck, the music was so loud that I slept every nicht with sleeping pills. We booked the cruise 10 ... Read More
We did 9 cruises with NCL and they were great. # 10 with the STAR not great at all. Our room with balcony was on the 9th deck near the open deck, the music was so loud that I slept every nicht with sleeping pills. We booked the cruise 10 month ahead and could not get our deck 10 we had on all other cruises. The crew was unfriendly, they were very occupied talking to each other, no attention to the guest. The washy, washy girl Juno was the nicest on the ship. To get a answer from any of the crew was not possible. The balcony was very dirty, rusty and full of paint chips. There were nuts and bolds missing at the connection doors to the other balcony, the door made constantly a noises. My husband got sick after 5 days like so many of the guest and the crew too.To win a penny in the casino was absolutely not possible. I had a big amount of money with me, but it was gone in no time. This cruise was a big disappointment, I am not ready to go on a cruise very soon again, first I have to recover from this shock. We had already an other cruise booked, # 11, a trans atlantic cruise with the Star wich I cancelled right away. The music at the shows, at the pool and anywhere was too loud, people at the show covered their ears or left. They had movies on TV with sinking ships, not good for a cruise, and for 2 weeks the same movies over and over. Read Less
1 Helpful Vote
Sail Date: January 2018
My wife and I always felt that our nine NCL 7 day cruises were just too short, and we wanted to see the Panama Canal - so we went for the 14 day experience. In several ways, it turned out to be a mistake. Having lived in the Los Angeles ... Read More
My wife and I always felt that our nine NCL 7 day cruises were just too short, and we wanted to see the Panama Canal - so we went for the 14 day experience. In several ways, it turned out to be a mistake. Having lived in the Los Angeles area we had no need to explore our embarkation city and found it mildly frustrating that NCL had no hotels available to include with our cruise. Unfortunately, our misrepresented hotel had no restaurant (as they had advertised) and, as we had no vehicle, we were forced to seek a fast food dinner within walking distance. Ugh, not a great way to start a vacation. At the dock, we found the people working embarkation to be rude, pushy and extremely overbearing. As Lattitude Gold (now Platinum) members, we were used to a little better treatment than waiting in long lines through luggage check-in, ID and passport check-in, security screening and, having finally finished our check-in and having received our room key cards, being told to sit and wait for our group number to be called before we could board the ship (something we have never experienced in any of our other cruises). We were not off to a great start! Once on board the Star we looked around for a short while waiting for our cabin to be readied. One of the brighter spots of the trip was our Mini-Suite. We always take a balcony cabin on our cruises as we love to have the door open and hear, smell and look out at the sea, but the additional size of the Mini-Suite made it all the more comfortable - and our Cabin Stewart, Emanuel was fantastic. Then came the mandatory drill - as poorly managed an endeavor as I've ever experienced. People were still pouring into the large theater (as if anyone would actually go to the large theater in an emergency) when they announced the drill was over. Obviously, no one was paying attention to who was or was not there for the drill. Following the drill we hoped our luggage would be there so we could unpack and change for dinner. Sadly, it was not - though it did arrive a little later and we managed to change and get to dinner a bit late for a window seat. The prime rib the first night out was delicious. From that point on the dining was relatively poor. My wife and I had the ultimate beverage package (the greatest thing NCL has) and the Specialty Dining package. Unfortunately, we were only able to get seating in a specialty restaurant once, as the restaurants we wanted to experience were always booked. Meanwhile the dining room dinners were served as extremely small portions and lacked the flavors and variety we had come to expect from Norwegian. As to entertainment, the magician was exceptional, and the contortionist and gymnist were really good. We would have loved to have laughed at the comedians - but they simply were not that funny. And speaking of entertainment, why does NCL not offer some variety to their TV offerings? It was bad enough that our cable kept cutting out and our remote reqired replacement, but having to watch the same TV episodes or movies 6 times in two weeks is a bit tiresome. And, while we didn't expect to come away winners, it would have been nice if the slot machines in the casino were a bit looser to allow for some extended play rather than loosing $100 in 30 minutes of play. My wife spent a great deal of time in the fitness center as she enjoys working out but the TV's in the fitness center were not functioning. She also experienced three sessions of acupuncture in the Spa for some pain in her shoulder and received complete relief. For this she is very grateful. Most of the ports were exceptional, save having to be tendered in to two of them. And the Panama Canal crossing was extremely fascinating to experience. However, we would not take this cruise again - and most certainly not on the Star. No matter the concern or question we had, we were mostly answered with no. And, having experienced how our luggage was delivered and having been through disembarkation before, we decided to carry our own luggage off of the ship to insure we made it to the airport in time for our flight home. Read Less
Sail Date: January 2018
We chose this cruise because of the ports of call. They were all wonderful. The highlight was Cartagena but we loved each and every one. We were glad to start in Los Angeles as each port just got better and better ending with the best ... Read More
We chose this cruise because of the ports of call. They were all wonderful. The highlight was Cartagena but we loved each and every one. We were glad to start in Los Angeles as each port just got better and better ending with the best last. We took some NCL excursions and some with local tour companies. All excellent though don't like the large groups that usually accompany ship tours. The ship itself was a bit below expectations but overall very good. Especially good was the on board entertainment. We especially loved The Astorgas Latin music, These Guys a cappella group, and broadway style programs. Food was okay. We did not eat at any of the specialty restaurants. We enjoyed the dance lessons and dancing opportunities. The ship itself needs maintenance but the staff were outstanding. Take a multi-prong plug - only one receptacle in the cabin and couldn't find any other US on the whole ship. Narration on the Panama Canal was a bit of a disappointment. Read Less
Sail Date: January 2018
NCL Star January 4 - 19, 2018 My motto is "there is not such thing as a bad cruise". So this was not a bad cruise. It could have been better but we had a great time and would call it a good cruise. The Star is ... Read More
NCL Star January 4 - 19, 2018 My motto is "there is not such thing as a bad cruise". So this was not a bad cruise. It could have been better but we had a great time and would call it a good cruise. The Star is starting to show it's age. I think it is going to need a sprucing up soon. Some of the seats in the Spinnaker lounge and the show room are broken and needing repair. We had a balcony cabin on deck 9. It had lots of storage space and it was lovely having a balcony. Upon arriving in our cabin and using our restroom our toilet overflowed. Water came running out of the toilet. I called down to the front desk and they said they would send someone up. Thankfully the water didn't enter the cabin due to the drain and the lip in the doorway of the bathroom. After 10 minutes of water running and no one coming I called back down to the front desk. Finally after another 5 minutes a plumber showed up. The toilet overflowed several more times but we found out we just needed to flush it twice to get it to stop overflowing. We had the most unfriendly cabin steward of any cruise we have ever been on and we have been on lots of cruises. He would hardly talk to us. We were lucky if we got a hello or good morning. He did his job okay. He always made our bed and gave us clean towels. I always tried to be especially nice to him but he never did warm up. We think he just hated his job and us guests. We walked by other room stewards on the ship and they were always very friendly. We had the unlimited beverage package. We don't drink that much but it was so nice to be able to get a drink at the pool and at all the shows in the evening. The bartenders were always very nice and didn't seem to mind the countless people with the unlimited beverage package. Bar service at the pool and in the spinnaker lounge was wonderful. I went to every show in the showroom every night and was never able to get bar service. So I would go to a bar on my way to the show and carry my drink in. We also had the special dining package. We were able to eat 4 times at any specialty restaurant. We enjoyed Le Bistro but the service was too intrusive. During every course two different people would come over and ask if everything was okay. Is the escargo hot enough? Is your soup too hot? Is your water cold enough? Good grief, just leave me alone and let me eat my dinner. Cagney's was wonderful. The best filet minon I have every had and the service was good and not intrusive. Tepenyaki was entertaining and we had more than enough food. We hated Moderno and will not eat there on any NCL ship again. They served our sides but meat didn't come out for another 10 minutes. We just ate our sides without any meat. Then when the meat did come out it was horrible and tough. Ginza was a favorite restaurant of ours. There is no charge for this restaurant. The food and service were wonderful and we ate there many, many times. We ate a few times in the buffet. It was okay but I have seen better and bigger buffets on other cruise ships. We never ate in the regular dining room and never missed it. We dislike dinners that last 2 hours. Needless to say we never went hungry on this cruise. The entertainment on this cruise was great. I loved all 4 of the production shows. We also had a juggler, a magician and two comedians. The comedians were funny and clean, which was so refreshing. I went to all the game shows....the newlywed game, deal or no deal, perfect couple, liar liar etc. They were all good and funny. For the first few days of the cruise we only had an assistant cruise director. Her name was Marzena and she was from Poland. She will make a good cruise director one day. The only problem was sometimes I had trouble understanding her because of her accent. Mid cruise the cruise director came on board. His name was Kevin and he was okay. He was from the Phillipines and again his accent made him difficult to understand at times. The entire cruise director team was fun and friendly. I went to the Q and A with the Captain, Enginer and hotel director. They all seemed so nice and the event was very informative. One silly cruiser asked the captain if he every watched the ocean birds to get help with operating the boat and navigating. The captain was very nice and patient and said "no, I will just stick with my navigation charts" We loved all the ports on this cruise as we had never been to them before. We never purchase shore excursions from the ship as we believe they are too overpriced and crowded. We purchase our shore excursion on the pier at great savings. In Acapulco we took a wonderful tour with Tours by Van. It was the best tour we have ever taken and can not recommend them higher. In Costa Rica we took a river boat cruise with the Crocodile man, and it was wonderful. In Cartagena we took a city trolley tour and the tour guide had trouble with English. I can not recommend this tour as our trolley broke down and the air conditioning hardly worked. As we went thru the canal we had a comentator who told us all about the canal and everything we saw along the way. If you are going to go thru the canal you really need a balcony cabin where you can sit, relax and not fight for a place by the rail with others guests. We loved it and would love to do the Panama Canal again. We enjoy NCL and will be sure to cruise with them again and other main stream cruise lines. Read Less
2 Helpful Votes
Sail Date: January 2018
We chose this particular cruise because it went Sydney to Sydney and as we live near Sydney it was very convenient. The itinerary was also very attractive with 9 ports to visit. Embarkation went smoothly, even for first timers on NCL. ... Read More
We chose this particular cruise because it went Sydney to Sydney and as we live near Sydney it was very convenient. The itinerary was also very attractive with 9 ports to visit. Embarkation went smoothly, even for first timers on NCL. We went on board and were told that the cabins were not quite ready, so went for lunch at O'Sheehan's Irish Pub and were pleasantly surprised. My husband had soup and a burger and I had the tuna sandwich. Rather pleasant I must say. Once the cabins were ready we found ours easily. Cabin 8050 with a decent oceanview (not quite 7unobstructed, but pretty happy). The beds were made up as a queen so as soon as we met our cabin steward (Mark) we asked him to split them up so there was a lot more room. Our luggage was delivered quickly and even though there wasn't a lot of cupboard space I managed to fit all our clothes in it. 6 Large drawers and some open shelves helped a lot too. Quite adequate surprisingly. There were quite a few clothes hangers, but I bring everything on hangers so we had more than enough. In general the cruise was good. There was plenty of entertainment on board, music everywhere. Could have done with some quieter areas for reading as the Spinnaker's Lounge and Fyzz Lounge were also used for general entertainment. We played scrabble in the card room and that was good. The only negative there that we encountered people bringing in their meals and drinks which should not be allowed. The main negative for us was the FOOD. We had breakfast in the Outdoor Café most days. Could not stomach the Garden Bufffet at all. It reminded us of a shopping mall's food court, HORRIBLE!!!!! For lunch I was usually O'Sheehand's and for dinner we went to both Azura and Tsar, both served the same food. Azura was a bit dark, whilst Tsar's was bright. We met some lovely people during our shared dinners nd that was a highlight, because the food was in general abominable. The plates looked like a dog's dinner and the quality was rather low. Extremely disappointing as cruisers generally really look forward to their dinners. Desserts very dismissable. Blueberry cheesecake? What was that? And pavlova in a meringue nest??? The best thing about the dinners was the bread and the ice water. We used Chin Chin which was not the best Asdian place we have ever been to. One day we booked La Cucina because my husband wanted Spaghetti Marinara only to find out that Marinara is just a sauce, NO seafood whatsoever. We walked out before ordering. Teppanyaki was very disappointing. I have never seen fake Japanese Teppnyaki chefs before and the one we had was particularly clumsy as he dropped his chopping knives several tims. He then proceeded t9o cook a whole bunch of garlic for the fried rice and added spoonfuls of garlic butter several times. The filet mignon was beautiful, or would have been if h had not drowned it in soy sauce. Unbelievably salty. It cost us a bomb and was on of the worst meals we had. The service though throughout the ship was impeccable. From our cabin steward Mark to to wait staff, everyone did their best. Happy with the crew. Read Less
5 Helpful Votes
Sail Date: December 2017
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our ... Read More
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our cabin, inside, was quite small. We usually book and oceanview but the incentives to take an inside cabin far outweighed those offered for an oceanview so I figured it would be Ok for a week. Everything was in the room! The toilet, the shower and the tiny sink. True there was frosted glass enclosures around both the toilet and the shower but there was no sense of privacy. We found that we were constantly walking through the Smokey casino to either reach the entertainment area at one end or the main dining rooms at the other end. With the exception of the Epic theater all areas seemed very congested. We’re as the Oasis with it’s 5000 passanger count never seemed crowded. The food was just OK, much better on the Oasis. The entertainment was good but we had trouble listening to some of the vocal groups as they were in small lounges with not enough seating. I’ll stick with Royal Caribbean! Read Less
7 Helpful Votes
Sail Date: December 2017
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and ... Read More
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and we all had the speciality restaurant package. I had everyone’s booking # and tried to make reservations for the 8 of us. The first time I called, I was told each couple would need to call. Getting nowhere quickly, I decided to try again in an hour and hopefully would get a better agents. No luck but the 3rd Time was a charm. I actually got a rep. that was able to book the 8 of us at 1 table in 3 different restaurants. When we got to our rooms, 1 of the couples opened their cabin door to find someone sleeping on their bed. Apparently the cabin attendant had left the door open after cleaning for all the new passenger and some new passenger decided to take a nap in the wrong room. The cabin attendant was very good about it and replaced everything on the bed and recleanedthe room. The 1st night the 8 of us went to Taste, one of the main dining rooms. It was about 6;30pm when we arrived and were rushed from the moment we sat down. We never went back to the Taste Restaurant, the remaining dinners were in The Manhattan Restaurant or the speciality restaurants. I must say that The Manhattan and the speciality restaurants were very good. The service and food was what you would expect. 6 of the 8 of us are Silver Lattitudes members on NCL and were told when we boarded the ship that all the discounts we were entitled to would automatically be deducted at time of purchase. Not so, when we booked shore excursions we were entitled to a 10% discount but after looking at our account, I went to customer service and they corrected it. One of our couples were told by customer service that they need to go to the shore excursion desk for the refund. It appeared as if you asked 3 different reps. NCL you would get 3 different answers. All 8 of us also had the so called Ultimate Beverage Package which covered drinks up to $15 each. We found out quickly that it wasn’t so Ultimate in that it didn’t cover speciality coffee such as Cappuccino, nor did it cover sodas or even a 16 oz bottle of water. $3;90 for a small bottle of water. Really good at nickel diming. The term ‘miny suite’ sound good but actually the rooms are the same as the regular rooms. These have to be one of the worst designs I have ever seen. The room is no wider than 8 feet and the vanity and sink are in the sleeping section right next to the bed. The toilet and shower are in 2 separate areas. There is a curtain to close off the toilet and shower area, but not the sink. Probably would be OK if both people in the room get up and go to sleep at the same time. I’m an early riser, and my wife likes to sleep in a bit. The design of the ship also was not up to expectations. Having been on numerous other cruise lines, we were always able to find a nice quiet bar for cocktails; such as a piano bar or lounge. Nothing like that is on the Epic. The bars are all in the middle of everything else and very noisy. Another issue with the bars is you could only get certain drinks at certain bars. Frozen drinks like pina colada’s were only available at certain bars. If you wanted a mojito, a pina colada and regular vodka and soda or similar, you actually had to go to 3 different bars. Stupid. On the day we were to arrive in Georgetown, Cayman Island the ship instead tendered in a different area. We were all told that the excursions would still start in Georgetown and buses were available for transportation back and forth. When we got off the tenders there were buses but at $5 pp each way. Refer again to the nickel diming mentioned above. The next day I went to customer service and advised that even Carnival Lines had free transports when we couldn’t get to where the ship was supposed to dock. On the positive side; for the most part, the service in the bars and restaurants was very good as well as the food. The shows were outstanding. We saw the dueling pianos, Circle of Dreams, Pricisilla -queen of the desert and Burn the floor. All were excellent. Read Less
Sail Date: December 2017
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places ... Read More
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places (Spa, pool etc) were always kept clean. My Balcony Room was very clean and the Stateroom Steward did an excellent job. The Specialty Dining Restaurants were good, nothing spectacular, (Le Bistro, Cagney's and Teppanyaki)servings at Teppanyaki and Le Bistro were small. They had a craft class for 3 of the 7 days at sea. The craft class was nice, each a different project. The entertainment for the nightly evenings was good. This Ship is mainly kid/family oriented, not for single older adults. On the negative side, I paid for 3 days at the spa for 1 hour massage each day, thinking that I could use the spa and sauna before and after the massage. Nope!, Usually when I sail on other cruise lines, the use of the spa is included when booked for services at the spa. This ship charges an additional fee ($68) each day for use of spa and sauna. Also, I paid for bottled water on board as they would not allow guest to bring in their own bottled water. On embarkation everything went smooth, but on return, disembarkation was disorganized. They did not call the color of tags in the order it was listed. I will never sail this cruise line again. Read Less
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