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Cruise Ratings
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1 Helpful Vote
Sail Date: January 2018
every football game was on, a gallon of water in each room, yes overcrowded the first day it was cool with showers so everybody was inside, the rest of the cruise it was spread out, shows were great, buffet food was standard, Tapanaki ... Read More
every football game was on, a gallon of water in each room, yes overcrowded the first day it was cool with showers so everybody was inside, the rest of the cruise it was spread out, shows were great, buffet food was standard, Tapanaki chefs put on a good show and the food was excellent, the room seemed much bigger because of the layout, 5 shelves in the bathroom so there was room for everything, closets were OK, 3 times the hangars that I have seen in other lines, TV was built in so there was even more room on the desk my only problem was with the service desk they did not seem to understand what was going on, the line was long no matter what time you were there, the lady in front of me asked for a copy of her statement and was refused, WHY she was still asking even after I left Read Less
3 Helpful Votes
Sail Date: December 2017
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our ... Read More
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our cabin, inside, was quite small. We usually book and oceanview but the incentives to take an inside cabin far outweighed those offered for an oceanview so I figured it would be Ok for a week. Everything was in the room! The toilet, the shower and the tiny sink. True there was frosted glass enclosures around both the toilet and the shower but there was no sense of privacy. We found that we were constantly walking through the Smokey casino to either reach the entertainment area at one end or the main dining rooms at the other end. With the exception of the Epic theater all areas seemed very congested. We’re as the Oasis with it’s 5000 passanger count never seemed crowded. The food was just OK, much better on the Oasis. The entertainment was good but we had trouble listening to some of the vocal groups as they were in small lounges with not enough seating. I’ll stick with Royal Caribbean! Read Less
4 Helpful Votes
Sail Date: December 2017
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and ... Read More
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and we all had the speciality restaurant package. I had everyone’s booking # and tried to make reservations for the 8 of us. The first time I called, I was told each couple would need to call. Getting nowhere quickly, I decided to try again in an hour and hopefully would get a better agents. No luck but the 3rd Time was a charm. I actually got a rep. that was able to book the 8 of us at 1 table in 3 different restaurants. When we got to our rooms, 1 of the couples opened their cabin door to find someone sleeping on their bed. Apparently the cabin attendant had left the door open after cleaning for all the new passenger and some new passenger decided to take a nap in the wrong room. The cabin attendant was very good about it and replaced everything on the bed and recleanedthe room. The 1st night the 8 of us went to Taste, one of the main dining rooms. It was about 6;30pm when we arrived and were rushed from the moment we sat down. We never went back to the Taste Restaurant, the remaining dinners were in The Manhattan Restaurant or the speciality restaurants. I must say that The Manhattan and the speciality restaurants were very good. The service and food was what you would expect. 6 of the 8 of us are Silver Lattitudes members on NCL and were told when we boarded the ship that all the discounts we were entitled to would automatically be deducted at time of purchase. Not so, when we booked shore excursions we were entitled to a 10% discount but after looking at our account, I went to customer service and they corrected it. One of our couples were told by customer service that they need to go to the shore excursion desk for the refund. It appeared as if you asked 3 different reps. NCL you would get 3 different answers. All 8 of us also had the so called Ultimate Beverage Package which covered drinks up to $15 each. We found out quickly that it wasn’t so Ultimate in that it didn’t cover speciality coffee such as Cappuccino, nor did it cover sodas or even a 16 oz bottle of water. $3;90 for a small bottle of water. Really good at nickel diming. The term ‘miny suite’ sound good but actually the rooms are the same as the regular rooms. These have to be one of the worst designs I have ever seen. The room is no wider than 8 feet and the vanity and sink are in the sleeping section right next to the bed. The toilet and shower are in 2 separate areas. There is a curtain to close off the toilet and shower area, but not the sink. Probably would be OK if both people in the room get up and go to sleep at the same time. I’m an early riser, and my wife likes to sleep in a bit. The design of the ship also was not up to expectations. Having been on numerous other cruise lines, we were always able to find a nice quiet bar for cocktails; such as a piano bar or lounge. Nothing like that is on the Epic. The bars are all in the middle of everything else and very noisy. Another issue with the bars is you could only get certain drinks at certain bars. Frozen drinks like pina colada’s were only available at certain bars. If you wanted a mojito, a pina colada and regular vodka and soda or similar, you actually had to go to 3 different bars. Stupid. On the day we were to arrive in Georgetown, Cayman Island the ship instead tendered in a different area. We were all told that the excursions would still start in Georgetown and buses were available for transportation back and forth. When we got off the tenders there were buses but at $5 pp each way. Refer again to the nickel diming mentioned above. The next day I went to customer service and advised that even Carnival Lines had free transports when we couldn’t get to where the ship was supposed to dock. On the positive side; for the most part, the service in the bars and restaurants was very good as well as the food. The shows were outstanding. We saw the dueling pianos, Circle of Dreams, Pricisilla -queen of the desert and Burn the floor. All were excellent. Read Less
Sail Date: December 2017
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places ... Read More
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places (Spa, pool etc) were always kept clean. My Balcony Room was very clean and the Stateroom Steward did an excellent job. The Specialty Dining Restaurants were good, nothing spectacular, (Le Bistro, Cagney's and Teppanyaki)servings at Teppanyaki and Le Bistro were small. They had a craft class for 3 of the 7 days at sea. The craft class was nice, each a different project. The entertainment for the nightly evenings was good. This Ship is mainly kid/family oriented, not for single older adults. On the negative side, I paid for 3 days at the spa for 1 hour massage each day, thinking that I could use the spa and sauna before and after the massage. Nope!, Usually when I sail on other cruise lines, the use of the spa is included when booked for services at the spa. This ship charges an additional fee ($68) each day for use of spa and sauna. Also, I paid for bottled water on board as they would not allow guest to bring in their own bottled water. On embarkation everything went smooth, but on return, disembarkation was disorganized. They did not call the color of tags in the order it was listed. I will never sail this cruise line again. Read Less
2 Helpful Votes
Sail Date: December 2017
Good value . There are no louges in the front of the ship for viewing and relaxing . The information for latitude members very poor. We had a package for three specialty restaurants The problem was nothing was available until after ... Read More
Good value . There are no louges in the front of the ship for viewing and relaxing . The information for latitude members very poor. We had a package for three specialty restaurants The problem was nothing was available until after 930 in the evening. We also had a beverage package There were no problems with this . The weight room in the exercise room what is well-equipped very nice easy to use what is well-equipped very nice easy to use. We also enjoy walking track It was well laid out easy for walkers and runners It was A lot of room for sun and relaxing around the pool Entertainment for the shows was excellent. The atrium area is laid out nicely There was also entertainment in that area. The sea was calm so we had a smooth ride This was a Mexican Riviera cruise the ports were well accessible except for, cobble where we had to tender. We always make it a point to have a great Time and we do Read Less
Sail Date: December 2017
In most of the ship's venues, the staff seemed to be inattentive to guests. Some appeared to be bored while others appeared to be tired, distracted or as I indicated, simply inattentive Of course, there were several exceptions in which ... Read More
In most of the ship's venues, the staff seemed to be inattentive to guests. Some appeared to be bored while others appeared to be tired, distracted or as I indicated, simply inattentive Of course, there were several exceptions in which staff were indeed courteous, attentive and desirous to be helpful. Staff in the specialty restaurants were the exceptions. Little things in our cabin were annoying. For example, the t.v. remote had the markings worn out making it difficult to change channels or control the volume, the spindle on the toilet paper roll had worn pegs making the roll fall unless one took precautions, and the clock on the phone was almost impossible to read. On the positive side, the cabin (8696: a veranda cabin) made excellent use of space and had more than enough drawers, cubbies, etc. to store clothing and personal effects. Food: the buffet resembled a college dorm but the food was somewhat above average. The food in the specialty restaurants were excellent and in the complementary dining room just a bit above average. On the whole, all a bit, just a bit average or slightly above average cruise. Nonetheless, the cruise was a good value. Read Less
Sail Date: December 2017
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no ... Read More
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no problem from noise in other cabins. The musical groups in the different lounges were excellent. The shows spectacular, every one! Our biggest complaint-we were awoken many nights (I'm taking about 1:30 a.m.) with loud announcements in the cabin- i.e. "send a stretcher to cabin 1****" and a report of a missing passenger, After complaining to the front desk about the announcements disturbing our sleep, we were told it was a necessary safety procedure! I asked, why no other cruise line did this!! It is a great pity that this will stop us from booking again on NCL. The ship was lovely. A beautiful atrium and on our eighth deck, a delightful Irish Pub, overlooking the atrium. Read Less
2 Helpful Votes
Sail Date: December 2017
This ship and crew were TOTALLY unprepared to cope with the effects of heavy seas and 4500 guests with nothing to do. No additional inside activities, no additional food services etc...crew in general were not very friendly. Cabin staff ... Read More
This ship and crew were TOTALLY unprepared to cope with the effects of heavy seas and 4500 guests with nothing to do. No additional inside activities, no additional food services etc...crew in general were not very friendly. Cabin staff HORRIBLE and did little to keep my cabin fresh. If you are a solo traveller, do NOT think about the STUDIO cabins - small, dark, unwelcoming, claustrophobic.....and the 'lounge' they refer to is nothing but a small room in which selfserve snacks are left all day. Simply second rate - disembarkation was a NIGHTMARE of disorganization and chaos - closing staircases while people were on then, having elevators bypass disembarkation floor without telling anyone...just poor communication all around. Crew's english skills also seemed spotty at best. And the hallways where I was were CONSTANTLY cluttered with cleaning carts but no one was actually cleaning anything. I am a confirmed Disney cruiser and will stay that way - goodbye NCL. Read Less
1 Helpful Vote
Sail Date: December 2017
We wanted to spend New Years Eve on a southern Caribbean cruise away from the cold. NCL is our favorite cruise line and we prefer and enjoy freestyle dining. We ate at four of the Specialty Dining restaurants which were excellent. The ... Read More
We wanted to spend New Years Eve on a southern Caribbean cruise away from the cold. NCL is our favorite cruise line and we prefer and enjoy freestyle dining. We ate at four of the Specialty Dining restaurants which were excellent. The food in the main dining rooms were exceptional. Our last night on board we went to the Aqua and had the best lamb shank ever, just wish I could have eaten it all. To bad I couldn't take it home with me. Booked 2 shore excursions with the ship and the rest we hooked up with local tour guides and was able to see all the things we wanted to see on the islands. The islands we cruised to were very beautiful. Just wished there wasn't so many disobedient, unruly kids on the ship, but did not keep us from having a great time. In the future we will check the dates and time that these kids will be in school. Read Less
6 Helpful Votes
Sail Date: December 2017
We wanted to visit the Canarys and Funchal without packing and unpacking several times. We are three in the cabin - parents and a college student. I could not be more disappointed. We thought being aboard ship for Christmas and New ... Read More
We wanted to visit the Canarys and Funchal without packing and unpacking several times. We are three in the cabin - parents and a college student. I could not be more disappointed. We thought being aboard ship for Christmas and New Years would be festive and fun and it was nothing like that. I understand you must appeal to the older folks who take this cruise but from food to music and port call timeframes, everything that could go wrong went wrong. Port Calls: This captain wanted to save as much as possible when it comes to time in port - leaving us with little to none to really see the islands. We pulled in early enough - when nothing was open on the island, not even a coffee shop - and we'd leave often at 3:30 p.m.! With no shipboard entertainment to keep you busy, why would you want people on board? Just to buy expensive drinks I guess. All of the islands were nice enough - Maderia being teh best but Casablanca??? Don't even get off the ship. The ship is bad - Casablanca is worse! Entertainment: The band "Souled Out" was not bad. Their chemistry though is not there. Seems the lead guy can't stand the lead gal from where we were sitting. They do one hour sets then leave for an hour. There is NOTHING going on for that hour. A DJ doesn't spin any music to dance. The staff don't come and do something fun. Nothing. So let's say you are enjoying the music - then there's a huge break with nothing to do!! I really was stunned by this. I've cruised before and a lot can be forgiven when you have entertainment you enjoy. This was the most board I've ever been on a ship. The music was appealing to ballroom dancers and they danced. Taking the entire dance floor so none of us non professionals could get a spot. Fun to watch but maybe at 10 p.m. you'd switch to something people under 80 would enjoy as well. PS the older folks enjoyed the popular tunes as much as the old stuff so why not appeal to everyone?? Entertainment 2: The teenagers (under 18) get the nice front of the ship spot for a disco but I think there were maybe 20 of them total on the ship. Prime real estate for kids with nothing for any of the paying passengers between 18 and 75 years old. There is a second "disco" but they let karaoke have that spot until 11 p.m. every night then spin dance tunes after that. You have to pass through the smoke gauntlet from hell to get to this disco (the casino) to get there. On New Years Eve this was the only place that had any entertainment after 12:30 p.m. YES, they closed the Galaxy that seats a few hundred at 12:30 p.m. on NEW YEARS EVE!!! It was unbelievable. Entertainment 3: The shows were fine. The dance crew is great and the lead singers are very good. They had a British lady for a couple nights that was great as well. (Michele) The magician is awful and the music so loud during his performances that I'm sure the old folks just removed their hearing aids. They should let the singers and dancers own that place and get rid of all the rest of the glitz and glam. Everyone likes quality singing - show tunes etc. Entertainment Staff: Jacky and Eliose were great and you can see they are working hard against all odds (and their apparent boss Dave the Cruise Director) to help build an environment where people can have some fun. But they must figure a way to bring the entertainment to the people. This group needs an overhaul. $50 to play Bingo is just not reasonable when you only win $150 and you're nickled and died on every thing else. Ship Excursions: Don't do it!! Waste of money and they don't know what goes on on their own excursions. Whale watching we did with them and we asked if their was swimming off the boat (we'd read that in a review) but it's December so we asked. "NO, it's way too cold they won't do that." We sat for 45 minutes while everyone from the other cruise boats donned their suits and jumped into the waters of the Canary Islands. Not fun. Advice: get off the boat, walk a bit up the pier and get a cab driver who will take you all over the islands for about $100 and get you back on time. Totally worth it!! Food: The sushi was great but you were paying for it. The buffet, yuck except for breakfast. Hard to ruin breakfast I guess. Too salty, too mushy, again, food for 80 years olds I guess. Drinks: I get it, we need to pay for drinks and the inclusive plan was not worth it for us - we don't drink enough - so I pay $16.00 for a drink once you had the gratuity, ok, but at least learn how to make a drink!! Every bartender in that place needs retraining. The amount of sour mix used in every drink will give you indigestion. They can't even get a gin and tonic right. Awful. Rooms: It's an old ship so I was not expecting anything grand, and it was fine. Beds are a bit hard but service staff were a bright light in a ship that seemed like no one else enjoyed their jobs. Our cabin girl, Nina, was so nice and polite. We loved her and appreciated how hard she worked. Leading up to the cabins though, it smells - and bad. Also deck 6 is below the casino where people apparently move furniture all night long. Sleep was impossible on many nights. Smoking: This ship is in Europe where there are many smokers and this ship is all theirs. They own the outdoor areas beside the pools - seems like that would be ok but the glass windows keeps the smoke from dissipating and each day we much walk through the cloud of smoke from hell to get to dinner. The casino doors are left propped open so all the smoke from there pours into the hallways and the elevators where everyone must go to get to the bedroom floors is so smokey that people were fanning the smokey smell away. My allergies were going crazy and by the time we left the ship I swear I second hand smoked a pack a day. There needs to be a limit. They have every right to smoke, but the rest of us should have an area we can breathe fresh air and not on the top of the ship in 30 mile hour winds. You can see from this that the ship totally lacks everything you'd expect from a cruise. It's a very sad situation and we spent $5,000 to have one of the worst vacations we've ever had. My advice - choose a different cruise line because Norwegian has gone down hill and fast. Read Less
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