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Cruise Ratings
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Sail Date: February 2018
This was our 5th NCL cruise. We particularly enjoyed the Jade, the ship guys like Goldilocks, just RIGHT, large enough to offer variety but small enough to allow you to become familiar with layout in record time. Gerald, our steward was ... Read More
This was our 5th NCL cruise. We particularly enjoyed the Jade, the ship guys like Goldilocks, just RIGHT, large enough to offer variety but small enough to allow you to become familiar with layout in record time. Gerald, our steward was the best, providing quality service coupled with an outstanding personality. The itinerary was changed but worthwhile, even Jamaica which had a somewhat murky reputation, no hassles or high pressure sales tactics from locals. Falmouth was clean offering a variety of tours and shopping experiences. Bonaire was a pleasure, donkeys to dinning. Don't forget to check out the Salt Shop, speak to Mr. Salty who provides a fascinating lecture on salt production, the islands only export. Food on the ship was good, Cagneys as usual, beyond reproach. If you go to sleep hungry it is your own fault. Dont miss Blazing Boots! The show is action packed with top notch singing combined with gymnastic routines. Everwhere you go on the Jade you are greeted with smiles and a friendly word. There is no slide onboard which reduces the amount of small children. We had a mini suite on. Deck 11. 11548. We were not bothered by noise from deck 12 and left our balcony door open day and night. Definitely would book another cruise on this ship. Read Less
Sail Date: January 2018
The food in Le Bistro was excellent. All others, including The Venetian and the cafe, were average at best. I felt the staff were not as friendly as on other NCL cruises. What I missed most was my early morning coffee, sitting at the stern ... Read More
The food in Le Bistro was excellent. All others, including The Venetian and the cafe, were average at best. I felt the staff were not as friendly as on other NCL cruises. What I missed most was my early morning coffee, sitting at the stern and watching the sea. Unless The Dawn does some extraordinary itinerary, I will not book it again. Overall, even though the ship had been refurbished just a couple years ago, it had a "tired" feel to it. Our cabin steward, while friendly and nice, was not very good at her job. The ports of call are not that interesting. Both Grand Cayman and Belize were disappointing; although our guide to Mango Creek, Irma, was excellent. Kudos to her for making an otherwise boring tour durable. The best tour and guide was the Chacchoben Mayan Ruins. Diana Garcia, our guide was superb! The semi-submarine tour of the coral reef was interesting but Cesar, our guide, was hard to understand at times. Read Less
Sail Date: January 2018
We were on the NCL Dawn 1/28-2/7. We had been on the Dawn in 2012. The ship has gone thru a renovation and it looks great. The Venetian dining room looked very dark and gloomy but has been lightened up. However the choice of artwork was ... Read More
We were on the NCL Dawn 1/28-2/7. We had been on the Dawn in 2012. The ship has gone thru a renovation and it looks great. The Venetian dining room looked very dark and gloomy but has been lightened up. However the choice of artwork was questionable as they took copies of classical paintings and purposely distorted them. Don't understand the concept there. The Los Lobos and Mojito bars were very nice additions. The Bamboo specialty restaurant left a lot to be desired. The meal was the poorest on board. The ability to fill a water bottle continues to challenge management. I wish NCL would take a cue from most major airports and provide separate water bottle filling stations. The whole water bottle situation is a major customer irritant. Filled water bottles are not listed on the Prohibited Articles page and there no signs at the embarkation point prohibiting bottles of water but the contents are emptied anyway. Lastly, the embarkation and disembarkation process was an abomination. It took us 70 minutes to get on board and we heard horror stories of 2 1/2 hour waits. It took just as long to get off. One would think that as much revenue as the ships generate for this port they would use their clout to have more customs agents. Finally, Ocho Rios is a dump-don't bother. Read Less
Sail Date: January 2018
Not to many places to relax and read etc. Unfortunatley the weather was poor, so we missed Maidera altogether, high winds and Casablanca was cancelled into Tangier instead. Cabins were on the small side with the narrowist balcony ... Read More
Not to many places to relax and read etc. Unfortunatley the weather was poor, so we missed Maidera altogether, high winds and Casablanca was cancelled into Tangier instead. Cabins were on the small side with the narrowist balcony ever! Most people it seemed were on a drinks package, so they were getting louder and 'redder' in the face as the days wore on!!! We booked the whole day tour to Grenada, 9hrs, which was excellent, the guide was really good and had a very nice way about him...but be prepared it gets very cold there in winter, as so near the Sierra Nevada mountains. The food was good and plentiful, although no 'lobster' night, so corners had been cut. We were considering doing a transatlantic with them but have changed our minds and will probably go with Celebrity.( plus i've read the cabin set up on the Epic is very wierd with the sink in the cabin, not behind a closed door!) The quizzes were average , often repeating questions we've heard previously, although its a social way of mixing with others. Read Less
Sail Date: January 2018
Cruise management very good and advanced. Cleanliness is their priority. All crew members doing their best. Food is fresh and lots of variety. Food and drinks unlimited. I am Indian and I recommend Norwegian cruise management to Hire ... Read More
Cruise management very good and advanced. Cleanliness is their priority. All crew members doing their best. Food is fresh and lots of variety. Food and drinks unlimited. I am Indian and I recommend Norwegian cruise management to Hire good Indian Origin Chef / cook on board they can cook all kinds of food on board with taste. Only thing I missing on cruise is original Asian food taste. Cruise have lots of activities for all ages but need to increase more activities for kids between age 6 to 18 like more movies , fun activities , competitions like art , crafts. My kids struggle to find more activities on cruise as they have few on board like painting, cup cake decoration , t-shirt painting but still required more continues activities in evening time like other adults and seniors people like live shows , entertainment But overall very good experience. No doubt I choose Norwegian cruise again next vacation... Read Less
5 Helpful Votes
Sail Date: January 2018
Regular cruisers so were aware of what we had booked. What was unexpected was just how crowded things were. Atrium generally packed, buffet full so seating always a problem. On the plus side bars excellent and quality of shows if you can ... Read More
Regular cruisers so were aware of what we had booked. What was unexpected was just how crowded things were. Atrium generally packed, buffet full so seating always a problem. On the plus side bars excellent and quality of shows if you can get in good. Cabins very good, balconies small. Found booking shows difficult on board as always fully booked so missed some shows we wanted to see. Entertainment Manager and his assistant very good other entertainment staff mediocre. Main dining rooms crowded and we always felt rushed with our meals.Speciality restaurants excellent. Had the most amazing steak in Cagneys. Bar staff a mixed bunch often felt ignored and some were so slow. Amazing bar called Brewhouse with a wonderful range of beers. Pool area always crowded and impossible to get a sun bed.Deck 8 had lovely seating and generally very quiet. Would not choose this ship again not up to standard of previous cruises we have taken. Service charges a complete rip off. Read Less
Sail Date: January 2018
This was our ninth cruise with NCL, our first as Platinum Latitudes members. We chose this cruise because it looked like a good value with some ports that we hadn't visited before. After the hurricanes damaged some of the ports on the ... Read More
This was our ninth cruise with NCL, our first as Platinum Latitudes members. We chose this cruise because it looked like a good value with some ports that we hadn't visited before. After the hurricanes damaged some of the ports on the original itinerary we still liked the selection even though only one was new to us. Embarkation in Tampa was chaotic outside the port building with long lineups. Once inside it flowed more smoothly. We noticed similar chaos last year when we cruised from Tampa on the Jade. Although it was our first time on the Dawn, we have been on the Sun and Star. They are not our favorite layout, but with the Dawn having been updated just a year or so ago, the decor was fairly fresh. However, we had plumbing problems in our cabin, with the toilet only working intermittently for the first few days. We enjoyed the entertainment overall. The musicians and dancers did a great job, and there were a couple of comedians that were great. We were satisfied with the food in the buffet and complimentary restaurants were very good. As platinum members we qualified for a couple of fine dining meals, which were excellent. We were disappointed at how the 'behind the scenes' ship tour (another platinum perk) was handled. The information delivered to our room was not very prominent or clear and as it turned out we had to sign up for the tour on the first day, before 9 pm. We hand no idea about that and when we checked the next morning the tours were all full. (I contend that if that is a platinum perk, everyone who is platinum should be accommodated!) Not surprising to us, the wifi was pathetic. It was slow, expensive and often didn't work. Their iConcierge app for texting and phoning onboard was practically useless. (We asked for our money back near the end of the cruise.) We have introduced numerous people to cruising with NCL and I have always said that their strength is how they take the uncertainties out of things like excursions, which justifies the higher costs. But on this cruise I was disappointed in their lack of organization and signage to help passengers find their group on the pier. On the positive side, as usual, the crew was great...especially our room steward and the restaurant staff. Everyone was friendly and positive (although I noticed the "washy-washy-happy-happy" greetings in the buffet were missing on this cruise). Overall, we enjoyed the cruise and will most likely cruise with NCL again, but I prefer the Jewel-class ships like the Pearl, Jade, etc. And I'm hoping the shortcomings were not indications of a trend... Read Less
Sail Date: January 2018
We were really looking forward to this cruise after cruising Central and South America, the Baltic and Mediterranean. Leaving from the USA, ports accepting US $ and speaking English sounded so stress free. It was! An 11 day cruise in ... Read More
We were really looking forward to this cruise after cruising Central and South America, the Baltic and Mediterranean. Leaving from the USA, ports accepting US $ and speaking English sounded so stress free. It was! An 11 day cruise in January attracted an older crowd and we fit in there. There was nice balance of port days(6) and sea days(4). We were also checking out the ship for a future cruise with children and grandchildren booked for June. We ate at four special restaurants; Teppanyaki was fun and the food was great. LeBistro has the escargot and wonderful cream of mushroom soup and the dover sole was to die for. Cagney's is good, but now that were are home we can't remember what we ordered. La Cucina was fine. We were looking for the old stand-by veal parmesan or chicken cacciatore . Didn't hear good reviews on Los Lobos, but we have great Mexican restaurants back home. In the Venetian and Aqua there was always some part of the meal that was yummy. For the most part, service was great. We did not go to much of the entertainment. Elements is great as usual. The magician was good, but how many times and how many ways can you make the girl disappear and come back again? We also did not do many of the activities. Our favorite activity was reading and napping. Great library on ship! Wonder if they could have a lecturer or National Geographic videos on the ports. They have had them on other NCL cruises. We get the wine package for a bottle at dinner and had a beer at O'Sheehan's. We can't comment on the bars. We had a $50 per cabin credit for each port toward shore excursion, but only took one. Nothing really appealed. We had been to these ports before and knew how to get around. We did the Thermal suite on a day pass. Wonderful, but very few people seemed to be using it. Maybe bring down the cost a bit? My bamboo massage was terrific. The star was very attentive. Read Less
Sail Date: January 2018
We cruised on the NCL Dawn from Jan 17th 2018 till Jan 28th 2018 on a 11 day southern Caribbean cruise. We had previously sailed on the NCL Pearl on a similar cruise out of Miami and it was a fantastic cruise with no problems encountered. ... Read More
We cruised on the NCL Dawn from Jan 17th 2018 till Jan 28th 2018 on a 11 day southern Caribbean cruise. We had previously sailed on the NCL Pearl on a similar cruise out of Miami and it was a fantastic cruise with no problems encountered. The Dawn was an entirely different story. The problems started at the very beginning with the hour lines waiting to get into the cruise port terminal in Tampa. That was terrible. When we finally got on board everything seemed fine. Later in the day when the crew finally got baggage delivered to the cabin one of our suitcases was missing. I figured it was just a little late and it would be delivered later. This has happen on previous cruises but it always showed up. At eight PM it still hadn't been delivered so I decided to take a walk and see if it had been put in front of another cabin. Lo and behold I found it thirty cabins down the hall in front of another cabin door. We use Highwinds Travel tags which are heavy vinyl with a metal cable attached to put our cabin tags in and it had been ripped off the bag. It was as though someone had decided to throw the suitcase around by the tag. NCL had affixed another tag to the bag but you could not make out the cabin number written on the tag. That was the first issue. The second issue was the food in the buffet it was poorly prepared very bland and cold. One night they had prime rib and it was so raw and cold you could not even eat it. It seemed that every night in the buffet the food was not very good. All the ports we traveled to were pretty good. We had been to all of them before except Key West, Grand Cayman and Jamaica. Jamaica was a total nightmare and we could not figure out why the ship would stop there and let their cruisers endure the constant terrible panhandling and treatment by the locals. Sure some of the excursions were pretty good but the island is a very dangerous place to visit. The last day of the cruise was at sea and the ship sailed through 25 foot waves all day and many people were very sick. On previous cruises we have never experienced anything like that. Sure you get waves but it was as thought the captain did nothing to avoid it. Which I think he could have rerouted a little bit and kept us in calmer seas. We are not going to stop cruising NCL but we will never cruise on the Dawn again. Read Less
Sail Date: January 2018
We had been on several cruises and this was the first and last on Norwegian.The boarding process was a nightmare with thousand stuffed into a room which was way to small and many young and old had to sit on the dirty floor. The key cards ... Read More
We had been on several cruises and this was the first and last on Norwegian.The boarding process was a nightmare with thousand stuffed into a room which was way to small and many young and old had to sit on the dirty floor. The key cards that we were issued did not work and the rude woman told us to get out of line and stand on the side for another 20 minutes. The ship was clean and the Tropicana restaurant had excellent food and service. Now to the ports we visited. Roatan was dirty and they had children selling cheap junky jewelry. All around there were emaciated dogs on the brink of starvation. Second port was Belize which was a total waste of time - a few tourist shops nothing else. Next came Costa Maya which again had a few tourist shops and nothing else. Cozumel was the best of the lot. There were lots of kids on board and most were not supervised. There were 2 hot tubs that children could use and they did, it is not a safe practice to have young children in a hot tub not supervised. There is a casino on board which has a smoking and non-smoking section. Forget it people smoke where ever they like and no one stops them. There are a lot of cruise companies that are a much better value. Read Less
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