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Cruise Ratings
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283
155
Sail Date: January 2018
The mid-sized ship met our expectations of Norwegian. The food on the pearl was really good compared to my experience on other Norwegian ships. The cabin was clean and feels spacious...love the many outlets and charging ports in the ... Read More
The mid-sized ship met our expectations of Norwegian. The food on the pearl was really good compared to my experience on other Norwegian ships. The cabin was clean and feels spacious...love the many outlets and charging ports in the room. Most of the staff was courteous and professional. Some new staff members needs more training though. We enjoyed the cruise. There are many games and activities on board to keep everyone entertained. I especially enjoyed the show from Broadway star Jeri S. What a great performer with a great voice. Cozumel is too overtly commercialized...which is very disappointing. We traveled extensively in Mexico and really don't like the commercialized resort areas of Cancun. Rotaan Bay in Honduras is the only stop that we get glimpses of native lives. Harvest Kay and Costa Maya are two man-made wonders for cruisers who enjoy the beaches and zip lines. It was great sailing out of New Orleans on the Mississippi...only wished the day light was longer so we could see more of the Mississippi. Read Less
Sail Date: January 2018
I contracted severe Gastric Infection while on board, day 4. I vomited all night and my wife also contracted the illness. I cannot recall the last time I was ill. I reported issue to Guest Services who referred me to Asst Maitre D Garry. ... Read More
I contracted severe Gastric Infection while on board, day 4. I vomited all night and my wife also contracted the illness. I cannot recall the last time I was ill. I reported issue to Guest Services who referred me to Asst Maitre D Garry. He dismissed food poisoning straight away and said it was GI (Gastric Infection). I asked to see the Doctor on board and was told that if I did not have food poisoning I would have to pay $200 fee. Even though I had medical insurance I refused as the infection was caused while on board. The remedy offered was 2 bananas and a pitcher of water sent to our room. We missed the entire days activities and excursions as we were confined to bed and bathroom all night and day. An attempt to go ashore lasted 30 minutes for obvious reasons. There is an obvious policy with Norwegian not to admit to any liability for the unhygienic conditions which caused us to get so violently ill. Because of this we will not travel with Norwegian again. Kevin & Kay G Read Less
Sail Date: January 2018
My wife and I have traveled with Norwegian before so we knew what great service to expect. The free style buffet was full of good choices of "Familiar" and a choice of foods from various diverse ethnic groups of the world we ... Read More
My wife and I have traveled with Norwegian before so we knew what great service to expect. The free style buffet was full of good choices of "Familiar" and a choice of foods from various diverse ethnic groups of the world we were able to try. The food area was spotless and kept clean by well trained and friendly staff. Our cruise had a group of workers sing as we entered the food area to remind us to wash or hands in order to stop the spread any bugs that would make persons ill. The sit down and serve restaurants were a great way to have a spot to avoid the crowds if you wished to have a intimate moment. My wife had her birthday while on the cruise and had a cupcake and card delivered to our cabin. She was very touched with this gesture or caring for your customers. Free internet would be helpful Read Less
2 Helpful Votes
Sail Date: January 2018
every football game was on, a gallon of water in each room, yes overcrowded the first day it was cool with showers so everybody was inside, the rest of the cruise it was spread out, shows were great, buffet food was standard, Tapanaki ... Read More
every football game was on, a gallon of water in each room, yes overcrowded the first day it was cool with showers so everybody was inside, the rest of the cruise it was spread out, shows were great, buffet food was standard, Tapanaki chefs put on a good show and the food was excellent, the room seemed much bigger because of the layout, 5 shelves in the bathroom so there was room for everything, closets were OK, 3 times the hangars that I have seen in other lines, TV was built in so there was even more room on the desk my only problem was with the service desk they did not seem to understand what was going on, the line was long no matter what time you were there, the lady in front of me asked for a copy of her statement and was refused, WHY she was still asking even after I left Read Less
4 Helpful Votes
Sail Date: December 2017
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our ... Read More
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our cabin, inside, was quite small. We usually book and oceanview but the incentives to take an inside cabin far outweighed those offered for an oceanview so I figured it would be Ok for a week. Everything was in the room! The toilet, the shower and the tiny sink. True there was frosted glass enclosures around both the toilet and the shower but there was no sense of privacy. We found that we were constantly walking through the Smokey casino to either reach the entertainment area at one end or the main dining rooms at the other end. With the exception of the Epic theater all areas seemed very congested. We’re as the Oasis with it’s 5000 passanger count never seemed crowded. The food was just OK, much better on the Oasis. The entertainment was good but we had trouble listening to some of the vocal groups as they were in small lounges with not enough seating. I’ll stick with Royal Caribbean! Read Less
4 Helpful Votes
Sail Date: December 2017
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and ... Read More
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and we all had the speciality restaurant package. I had everyone’s booking # and tried to make reservations for the 8 of us. The first time I called, I was told each couple would need to call. Getting nowhere quickly, I decided to try again in an hour and hopefully would get a better agents. No luck but the 3rd Time was a charm. I actually got a rep. that was able to book the 8 of us at 1 table in 3 different restaurants. When we got to our rooms, 1 of the couples opened their cabin door to find someone sleeping on their bed. Apparently the cabin attendant had left the door open after cleaning for all the new passenger and some new passenger decided to take a nap in the wrong room. The cabin attendant was very good about it and replaced everything on the bed and recleanedthe room. The 1st night the 8 of us went to Taste, one of the main dining rooms. It was about 6;30pm when we arrived and were rushed from the moment we sat down. We never went back to the Taste Restaurant, the remaining dinners were in The Manhattan Restaurant or the speciality restaurants. I must say that The Manhattan and the speciality restaurants were very good. The service and food was what you would expect. 6 of the 8 of us are Silver Lattitudes members on NCL and were told when we boarded the ship that all the discounts we were entitled to would automatically be deducted at time of purchase. Not so, when we booked shore excursions we were entitled to a 10% discount but after looking at our account, I went to customer service and they corrected it. One of our couples were told by customer service that they need to go to the shore excursion desk for the refund. It appeared as if you asked 3 different reps. NCL you would get 3 different answers. All 8 of us also had the so called Ultimate Beverage Package which covered drinks up to $15 each. We found out quickly that it wasn’t so Ultimate in that it didn’t cover speciality coffee such as Cappuccino, nor did it cover sodas or even a 16 oz bottle of water. $3;90 for a small bottle of water. Really good at nickel diming. The term ‘miny suite’ sound good but actually the rooms are the same as the regular rooms. These have to be one of the worst designs I have ever seen. The room is no wider than 8 feet and the vanity and sink are in the sleeping section right next to the bed. The toilet and shower are in 2 separate areas. There is a curtain to close off the toilet and shower area, but not the sink. Probably would be OK if both people in the room get up and go to sleep at the same time. I’m an early riser, and my wife likes to sleep in a bit. The design of the ship also was not up to expectations. Having been on numerous other cruise lines, we were always able to find a nice quiet bar for cocktails; such as a piano bar or lounge. Nothing like that is on the Epic. The bars are all in the middle of everything else and very noisy. Another issue with the bars is you could only get certain drinks at certain bars. Frozen drinks like pina colada’s were only available at certain bars. If you wanted a mojito, a pina colada and regular vodka and soda or similar, you actually had to go to 3 different bars. Stupid. On the day we were to arrive in Georgetown, Cayman Island the ship instead tendered in a different area. We were all told that the excursions would still start in Georgetown and buses were available for transportation back and forth. When we got off the tenders there were buses but at $5 pp each way. Refer again to the nickel diming mentioned above. The next day I went to customer service and advised that even Carnival Lines had free transports when we couldn’t get to where the ship was supposed to dock. On the positive side; for the most part, the service in the bars and restaurants was very good as well as the food. The shows were outstanding. We saw the dueling pianos, Circle of Dreams, Pricisilla -queen of the desert and Burn the floor. All were excellent. Read Less
Sail Date: December 2017
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places ... Read More
Wanted to sail on Norwegian because of easy access in L.A. Ca, no need to fly into port. Wish I would have read the reviews before booking. The plus side of this Ship is, it's very clean, all restrooms, dining areas, and other places (Spa, pool etc) were always kept clean. My Balcony Room was very clean and the Stateroom Steward did an excellent job. The Specialty Dining Restaurants were good, nothing spectacular, (Le Bistro, Cagney's and Teppanyaki)servings at Teppanyaki and Le Bistro were small. They had a craft class for 3 of the 7 days at sea. The craft class was nice, each a different project. The entertainment for the nightly evenings was good. This Ship is mainly kid/family oriented, not for single older adults. On the negative side, I paid for 3 days at the spa for 1 hour massage each day, thinking that I could use the spa and sauna before and after the massage. Nope!, Usually when I sail on other cruise lines, the use of the spa is included when booked for services at the spa. This ship charges an additional fee ($68) each day for use of spa and sauna. Also, I paid for bottled water on board as they would not allow guest to bring in their own bottled water. On embarkation everything went smooth, but on return, disembarkation was disorganized. They did not call the color of tags in the order it was listed. I will never sail this cruise line again. Read Less
2 Helpful Votes
Sail Date: December 2017
Good value . There are no louges in the front of the ship for viewing and relaxing . The information for latitude members very poor. We had a package for three specialty restaurants The problem was nothing was available until after ... Read More
Good value . There are no louges in the front of the ship for viewing and relaxing . The information for latitude members very poor. We had a package for three specialty restaurants The problem was nothing was available until after 930 in the evening. We also had a beverage package There were no problems with this . The weight room in the exercise room what is well-equipped very nice easy to use what is well-equipped very nice easy to use. We also enjoy walking track It was well laid out easy for walkers and runners It was A lot of room for sun and relaxing around the pool Entertainment for the shows was excellent. The atrium area is laid out nicely There was also entertainment in that area. The sea was calm so we had a smooth ride This was a Mexican Riviera cruise the ports were well accessible except for, cobble where we had to tender. We always make it a point to have a great Time and we do Read Less
Sail Date: December 2017
In most of the ship's venues, the staff seemed to be inattentive to guests. Some appeared to be bored while others appeared to be tired, distracted or as I indicated, simply inattentive Of course, there were several exceptions in which ... Read More
In most of the ship's venues, the staff seemed to be inattentive to guests. Some appeared to be bored while others appeared to be tired, distracted or as I indicated, simply inattentive Of course, there were several exceptions in which staff were indeed courteous, attentive and desirous to be helpful. Staff in the specialty restaurants were the exceptions. Little things in our cabin were annoying. For example, the t.v. remote had the markings worn out making it difficult to change channels or control the volume, the spindle on the toilet paper roll had worn pegs making the roll fall unless one took precautions, and the clock on the phone was almost impossible to read. On the positive side, the cabin (8696: a veranda cabin) made excellent use of space and had more than enough drawers, cubbies, etc. to store clothing and personal effects. Food: the buffet resembled a college dorm but the food was somewhat above average. The food in the specialty restaurants were excellent and in the complementary dining room just a bit above average. On the whole, all a bit, just a bit average or slightly above average cruise. Nonetheless, the cruise was a good value. Read Less
Sail Date: December 2017
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no ... Read More
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no problem from noise in other cabins. The musical groups in the different lounges were excellent. The shows spectacular, every one! Our biggest complaint-we were awoken many nights (I'm taking about 1:30 a.m.) with loud announcements in the cabin- i.e. "send a stretcher to cabin 1****" and a report of a missing passenger, After complaining to the front desk about the announcements disturbing our sleep, we were told it was a necessary safety procedure! I asked, why no other cruise line did this!! It is a great pity that this will stop us from booking again on NCL. The ship was lovely. A beautiful atrium and on our eighth deck, a delightful Irish Pub, overlooking the atrium. Read Less
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