Norwegian San Juan Cruise Reviews

We are sapphire level Norwegian-loyal and previously huge supports on NCL with 11 cruises on NCL but our recent week on the EPIC has changed that commitment. If this is the post COVID level of service for NCL we will be cruising the competition! The ship was very full, which just means more people to meet and enjoy BUT not while waiting for hours to get a meal or see a show! Our room was only ...

This cruise was booked over a year ago with my wife, brother and sister in law. It was a wonderful itinerary and the Southern Caribbean is always a winner as far as island stops go. This is why I am so impressed by how NCL was able to mess up such an amazing cruise on paper. Starting off with the Packages. NCL is well known for their “Free at Sea” promotion. However a warning to those who ...

We chose this cruise due to the "deals" offered and the ports of call. We reserved a time to be at the port between 12:00 and 12:30 pm, only to find out that really didn't matter. Everyone was being let in regardless if they had an appointment at that time or not. Other than that, embarkation was fine. We boarded the boat about 1 pm and were not notified that our rooms were ready, but found that ...

We cruised on Epic back in 2017 and it was great. Our last Norwegian cruise was in 2020 and it was perfect. With this set of ports we were very excited for this trip. Boarding in San Juan was pretty smooth. This ship has aged a lot since our last visit. It seemed everything we tried to do on this ship was met with disappointment. My best guess is the crew was understaffed and a lot of people ...

There were 8 of us booked this cruise. 3 were first timers. We booked because of the itinerary to the southern carribean. Lets just say if this was all 8 of us first we all would never cruise again. The biggest disappointment was the customer service on the ship and the lack of resolution to any issues we brought. On boarding the ship was a breeze ..... probably the best experience we had ...

My eighth and worst cruise yet. Getting off the Breakaway last May I was so excited to cruise this itinerary. Let’s start, since when did we start adding lines for bar service? Everything is a line; over an hour of standing in lines to get a beverage on the pool deck is not relaxing. The worst part is watching the General Manager of the ship watch everyone waiting in an hour-plus line, ...

The 7-day cruise on the Norwegian Epic, sailing out of San Juan on January 8th was the WORST cruise I have even been on. I’ve been on several cruises on both larger and smaller ships, and this was clearly the worst. The boat was overcrowded, uncomfortable and UNSAFE. There was no way the overwhelmed staff could handle the crowd if a fire or other emergency broke out. The staff could not even ...

I just got back from the 2022 Norwegian Epic Christmas cruise. This was the most expensive & worst vacation I’ve ever been on. They completely booked the ship. But did not have the staff or amenities to keep up with the guests. Embarkation took 4+ hours. They never addressed this or apologized. Instead we got a $10 credit on our account. Which won’t even buy you a nice drink. All we did on ...

Mid-2021 as Covid was starting to get, what we thought to be under control, we booked a cruise on Norwegian for the end of December. Unfortunately, in early December, Omicron reared its ugly head and the more we heard, the more concerned we became. As a party of 4 vaccinated adults/senior citizens with immune compromised systems, we felt comfortable with the Norwegian vaccination policy before ...

I chose epic because It was my first cruise and wanted a huge ship and heard norwegian was a good line. The crew took such good care of us to keep us safe from the corona virus to ensure that we all had a healthy fun cruise. Restaurants were FABULOUS. The entertainment was over top notch. Tables always clean and available.captain worked very hard to keep us safe and made sure we found a port to ...