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Cruise Ratings
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Sail Date: February 2018
We chose this cruise because of the itinerary and the open bar. The staff was friendly. The rooms were clean. Getting on the ship took only about 30-40 minutes wahich was not too bad. Getting off the ship was quick. They even served ... Read More
We chose this cruise because of the itinerary and the open bar. The staff was friendly. The rooms were clean. Getting on the ship took only about 30-40 minutes wahich was not too bad. Getting off the ship was quick. They even served a full breakfast with beverages on the disembark day. It was nice to feel pampered on the last day. This has never happened on the 6 cruises I have been on :) The comedian Vince was excellent. I would pay to go see him and I have never said that about a comedian on a cruise. The rock and roll show was very good. The first night show was not good. I enjoyed the piano bar. The food was mediocre but, presented beautifully. They need more staff making omelets. The line was always very long and we would leave the line after waiting a few minutes. Add more omelet makers, please. Getting on and off at Nassau was easy. I hated waiting so long to take a boat to the private island. They wait till it is completely full. Make more trips like every 15 minutes so we don't have to wait 30 minutes to leave. We did not get on the island till about 12 :30 and the bars closed at 2. It would be nice if you could eat something when you get back on the ship. The room stewards were very good and even made a towel animal the last night. The bar staff did not know how to make many drinks at all. they could not make a frozen margarita, a manhatten, and many other drinks. I guess since this is an open bar they are busy and they only want to make a couple type of drinks but that was very disappointing. Read Less
Sail Date: February 2018
This is my 7th cruise and my first on Norwegian and this is my fav so far. You can't beat free open bar. How amazing! I went with my boyfriend to celebrate my birthday with a weekend getaway. We found the ship one of the easiest to ... Read More
This is my 7th cruise and my first on Norwegian and this is my fav so far. You can't beat free open bar. How amazing! I went with my boyfriend to celebrate my birthday with a weekend getaway. We found the ship one of the easiest to navigate. The BEST part of this cruise was the entertainment! We did about 4 activities every night from dodgeball, to bingo, to the audience participation shows, comedy shows, and nightly dance and sing shows. We had a blast. I loved the free style dining so we could take our time and not feel rushed. We went jet skiing at their private island and had a blast! We had enought time at each port to really enjoy it. There never seemed to be a long wait anywhere on the ship which was nice. The cabin was average in comparison with other cruises. We loved the cruise director! We would definitely do this cruise again! Read Less
1 Helpful Vote
Sail Date: February 2018
I booked this cruise to surprise my husband for our 20th wedding anniversary. The price for this cruise was fantastic and the bonus was that all adult beverages were included. We had a mid ship balcony room. The room was more than ... Read More
I booked this cruise to surprise my husband for our 20th wedding anniversary. The price for this cruise was fantastic and the bonus was that all adult beverages were included. We had a mid ship balcony room. The room was more than adequate for two people and the views from the balcony were priceless. The pictures I was able to take looked like they were from a magazine. The cruise we chose was the 4 nights in the Bahamas. Our first stop was Norwegian private island, Great Stirrup Cay. The weather was beautiful and we had no issues tendering to the island. My husband and I rented snorkel equipment and got to enjoy the beautiful clear turquoise water. We had no problem securing two beach chairs in the shade. After enjoying a well deserved nap we did some souvenir shopping at the straw market and then headed back to ship. That night I had the best dessert ever at dinner. If the warm banana soufflé with butterscotch whiskey sauce is on the menu get it. It's soooo good you may decide to get two.....I did! The next day was Nassau. The immediate area to shop was ok, otherwise nothing overwhelmingly special except for the fact the weather was perfect. Our third stop was in Freeport. We decided to book the glass bottom boat shore excursion. It was one of the best decisions we could have made. The boat ride was exciting, you leave from the Lucaya harbor. The water was so clear, we got to see and feed the fish, but the most exciting part was getting to see sharks. You could easily see them from the sides of the boat along with the glass bottom windows. I would recommend this excursion to anyone who gets a chance to visit beautiful Lucaya. The next day we were back at the Port of Miami and heading home. This cruise was more fun then we could ever ask for. I would do this cruise again in a heartbeat!!! Read Less
Sail Date: February 2018
We picked this cruise because it fit our schedules and offered incentives. One of which was the ultimate beverage package. Apparently it only covers up to $10 per drink. Most drinks were $10+ and the remainder added to your account. ... Read More
We picked this cruise because it fit our schedules and offered incentives. One of which was the ultimate beverage package. Apparently it only covers up to $10 per drink. Most drinks were $10+ and the remainder added to your account. Bottled water was extra and there were no self serve soda fountains or large cups. One of our bartenders, Lily was amazing! Our mini suite smelled like B.O. when we arrived and was not the cleanest. The bigger bathroom was nice, but the balcony was still tiny. Overall the Getaway was nice but nothing special. The pool was kinda small but they were great about the adults only policy. There was a large play area and pool nearby for kids and lots of programs. The food was plentiful but disappointing and monotonous. I think they make a pot roast and call it different things all week. The best tasting food was a la carte at Margaritaville. Tappenyaki was fun but seemed to have scripted routines and mediocre food. The Million Dollar Quartet and Howl at the Moon shows were awesome, the Comedy not so much. Our stop at Harvest Caye, Belize reminded me of Royal Caribbean's stop in Haiti. There was a nice beach and pool, but 2 rum punches at the Laughing Bird was $25.50 and 1/4 chicken was $15!!!!! The other Ports were typical cruise stops. So we did most of our eating and drinking on the ship. This was as my first NCL cruise, and unless I'm bringing kids, I'll probably not book another. Read Less
2 Helpful Votes
Sail Date: February 2018
We were pleasantly surprised by the NCL Epic! We had seen some reviews about the bathroom setup and cabins in general. Travelling as a couple we found the cabin to be great. We actually liked the separate toilet and shower. We opted ... Read More
We were pleasantly surprised by the NCL Epic! We had seen some reviews about the bathroom setup and cabins in general. Travelling as a couple we found the cabin to be great. We actually liked the separate toilet and shower. We opted for an aft cabin with the bed by the balcony. We felt this gave us more space overall. The staff went out of their way to make this a great cruise. Norman our room steward kept us clean and stocked. All the staff we encountered treated us great. The ship as a whole is in good condition. We did see a some areas that needed a little attention, but nothing worse than you would see anywhere else. All the public spaces were clean, the food was great, and we truly enjoyed our week. We saw the Cirque Dreams Epicurean. A must! The performers are incredible. Cagney's was excellent as always, La Cuccina was almost better! O'Shehans is a must (don't miss the bowling alley) Taste was great for the main dining area and the buffet was surprisingly good. For Excursions: Great Stirrup Cay we did the Stingray Swim, what a blast! Ocho Rios was the bobsled adventure, better than I thought it would be! Gran Cayman was the SeaWorld Observatory glass bottom boat- great for seeing the reef and shipwrecks. Cozumel we did the Passion Island Beach Day. A great getaway, large facility, didn't feel crowded. Read Less
1 Helpful Vote
Sail Date: February 2018
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and ... Read More
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and poorly designed. When you opened the door you walked into the bed and the 6" of space between the bed and the counter made it virtually impossible to move around the room easily. We spent more time crawling over the bed than sleeping in it it seemed. Our cabin steward would only allow us 2 bath towels per day, and it was our responsibility to exchange our beach towels from our excursions according to him. It wasn't until we spoke to the Housekeeping manager that we could get extra towels and he started to do his job. It would take multiple requests to get our cabin refreshed after returning from excursions and changing for dinner, and turn down service was only performed the last 2 nights of a 7 night cruise. The wait staff in the Main Dining rooms were slow and uninterested in making your dining experience something to look forward to. If you would like a glass of wine or other adult beverage with your meal you had better order it immediately when they bring you your water or don't expect it until you are almost finished with your entree. NCL recently did away with tipping in favor of an automatic service charge added to your invoice daily. It appears that in so doing, they have also done away with any expectation of service from their employees and they have become disincentivized. We have never been on any cruise ship before where we were treated as an afterthought by the staff. DO NOT expect anything but mediocre to poor service from these employees. The bar and lounge staff do go beyond expectations, as do the spa and buffet workers. but the taste of bad service from the cabin stewards and wait staff spoil any thoughts of a first class operation. Read Less
Sail Date: January 2018
Travelers: 2 couples, 1 bachelor, all in their 30s-40s. We chose this itinerary as it would be a first cruise for couple B. Myself & my husband have cruised the NCL Dawn several years ago with a very similar itinerary and have done a ... Read More
Travelers: 2 couples, 1 bachelor, all in their 30s-40s. We chose this itinerary as it would be a first cruise for couple B. Myself & my husband have cruised the NCL Dawn several years ago with a very similar itinerary and have done a Carnival Mexico cruise out of LA. Bachelor has cruised with Royal Caribbean before. As a group, we are not big partiers, not heavy drinkers and mostly wanted relaxing unwind time mixed with mid-level port adventures. 3 of us loaded up our kindles/ipads with intention of reading more than 1 book. So with that in mind, overall we enjoyed the food the most and the relaxed setting NCL provides. While I make it a rule to wear dresses while on vacation as I don't in my day-to-day life, the other lady of the party doesn't own a dress that I'm aware of. My husband is extremely uncomfortable in anything more than slacks and a button-down short sleeved dress shirt. Being able to go in nice shorts/slacks & polos to any of the restaurant venues was important to us. We enjoyed the food in the main dinning room, although service at times, particularly in the mornings even on port days was really slow. One breakfast it took over 30 minutes and prompting for my fruit and yogurt "appetizer" to be delivered and then another 20 for the main course. Food was hot, delicious and the staff friendly and approachable. We remembered the waitstaff's names days later because they impressed us. Ports: We booked non-NCL shore excursions for Costa Maya and Cozumel due to better pricing. For Costa Maya we booked with The Native Choice. This tour met nearby the port, a short walk away, and our guide, Edder, was personable, informative and polite. We enjoyed the ride with him and the tour itself. We'd boodk with them again. https://www.thenativechoice.com/tours/dzibanche-ruins-tour Harvest Caye: The little island is nice, perfect for people who want to lie on the beach, splash in a pool, spend a day at a bar, do small water-sports nearby. I could easily see my sister & her 3 kids loving this place all day as they all love to be in the water. My husband and I spent a pleasant morning reading our kindles on lounge chairs near the pool. We then took the ferry over to VIllage. This cost $25 per person which seemed steep, but the village has a more natural sand beach (the harvest caye one is little pebbles which were sharp on my feet), more native-type restaurants and several little artists shops. We especially enjoyed Denyse's Originals (lovely hand-made jewelry) and Tyrone's wood carving shop which has very beautiful carved animals, bowls, cutting boards, etc made of native Belize woods. This was were we got our favorite souvenirs of the trip. The Bachelor looked into going on the Zip line on Harvest Caye, but decided the $99 cost wasn't worth it. Honduras: My husband and I chose to do a quiet day on the boat, while the other 3 decided to book a South Shore Zipline trip. They did so from the port, not the Ship, as they paid much less this way for the same trip. Cozumel: We booked with The Wild Tours instead of the boat again due to price. We booked through Expedia at a rate of $65 per person. Pro tip: our ship was docked a short taxi ride from the meeting point, the Hard Rock Cafe. It cost us $12 to taxi there as a group of us all 5 in a van taxi which seem to be everywhere in the port. There are 2 Hard Rocks, one's a full restaurant and the other is a small gift shop on the same road in entirely the opposite direction. We were given directions to the wrong one (of course). The correct one is directly across from the international pier where several other cruise lines were docking. The tour itself was great. Lots of fun, good care was taken of everyone despite their various skill levels (the guides actively separated out more experienced riders & more assertive drivers from the slower ones. We ended up at the cavern which was still pretty cool and the jump into the water was quite the thrill. Expect to get muddy, take a towel and they will rent you a locker ($5) and crocs ($5) if you don't want to muddy your shoes. We'd do this again. They had a separate company taking pictures and they will sell you the pics individually or as a bunch on a zip drive. We got them to $70 for all the pics of the entire group of us 5 people, which was about 150 pictures including the drive. The Getaway Ship: We have mixed feelings about this ship. We knew going in about them centralizing most of the services on decks 6/7/8. My husband and I were on 8 (cabin info in the next session). Couple B & Bachelor were on 11. Being on 8 was great as getting to the action was quick and easy. I'd worried about lots of noise from the venues but there was nothing. The Waterfront was lovely for walking around and settling into a sofa with a book -- which we frequently did. But we had a lot of rainy days where the awning wasn't quite enough to keep dry so finding an indoor area for some quiet socialization & reading was hard. The indoor lounges frequently had games or singing acts very loudly shouting into microphones. The central atrium theater usually had staff trying to engage a large audience into some form of game, but i found their attempts mostly to be awkward and unenthusiastic. Others may find otherwise though watching the not so newly wed game was painful for me. We avoided the central area as much as possible as it seemed to always be permeated by smoke from the casino on 7, which honestly should not be placed where everyone has to choke through the smoke pollution to get to dinner. Eating at Shanghai's noodle bar was plagued with smoke. So for future cruises, we'll be looking carefully at where the smoking sections are and whether we'd have to traverse them daily. Dining: We at at Savor and Taste frequently and enjoyed the food. The staff didn't blink at bringing 2 entrees or desserts for undecided people. Service was slow at times as noted above (30 min for a breakfast appetizer, an additional 20 before entrees were delivered, on a port day where there were a whole lot less people eating in the dinning room at the time). We LOVED Moderno, the brazillian steakhouse. Lots of excellent food, excellent waitstaff. We also enjoyed La Cucina, Couple B so mush so they went back a 2nd night in a row. We ate lunch at OSheehans on embarkation day, which was extremely crowded but service was still prompt and food good. On the day we were in Honduras we had lunch there again, the restaurant was practically empty and service was so slow a couple who'd been seated before us got up and left, complaining to the Hostess on the way out. They were escorted back 10 minutes later by an Officer in white uniform who personally gave them menus and took their order. He then "hovered" in the restaurant for the next hour ensuring all guests were getting excellent and prompt service. This bits of good customer service were frequent. I saw a few other examples of issues being taken seriously by staff and corrected. We also did "taste of spain" in Moderno on at sea day 2 and that was delicious. Entertainment: Million Dollar Quartet and Steam weren't our kind of entertainment, so we skipped. We did go to one of the comedy nights and the comedian, Warren B. Hall was enjoyable. He kept it interactive and PG for the kids. Cabin: We were in 8724, mini-suite with a large balcony. I was very pleased with the layout of the cabin and there was more storage than anticipated. Having the double sinks was nice and the shower jets were good when we needed to relax. The balcony was definitely nice, came with 2 lounge chairs, 2 regular chairs and a small table. I was able to do sun salutations on it to stretch out. We asked our cabin steward, Wayne, for an egg crate when we boarded cause my husband has a bad back. He was able to secure it on day 2 and get it on for that night's sleep. Wayne was approachable and friendly, he said hello every time we saw each other and responded promptly to our direct requests. But the cabin was also the source of one of the on-going annoyances throughout the cruise. My husband collapsed on embarkation night and fell promptly to sleep. I, however, stayed up reading a bit later and started hearing a whistling sound. It drove me nuts the rest of the night. I seriously thought I was going crazy cause my husband slept right through it. So I mentioned it to him the next morning and at the conclusion of our day at sea, he started hearing it too. He was able to sleep through it though and I was so exhausted from not sleeping I eventually fell asleep. The next morning before heading off the boat to go on our Ruins tour, we called guest services and asked them to send someone to look at the balcony door, as that's where the sound was coming from. They promised to send someone. That night, nothing till the wee hours of the morning, around 3am it started up again. I called guest services again. They said they'd send maintenance after 8am and again, we were out of the cabin all day so they had ample time look at things. We got off and enjoyed a nice day at Harvest Caye. This was now Day 4. That night, the whistling was really loud and in full affect by 9pm. We complained again, they sent poor Wayne, who looked like he was just hearing about the issue and assured us he'd tell his supervisor. Shortly afterwards a maintenance guy showed up and he tried what he could to use some kind of tape to fix the seal around the door (which the faster the boat went, the more it whistled). He got the pitch of the noise to change and advised he'd have to take apart the door and completely re-do the rubber seal. He really tried his best, but at 1030 at night couldn't do it in the dark. We stuffed towels around the "lock" on the sliding door to muffle the sound the rest of the night. The next day was day 5, Honduras. We didn't have plans off-shore and needed to leave so maintenance could take apart our door. We settled into the Sunset Bar to read for the morning after breakfast, as he'd just started work. 2 hours later I swung by the cabin to grab something and found the maintenance guy standing outside our cabin with his tools. I asked how the work was going and he said our neighbor had complained about the noise he was making and so he was waiting for them to leave their cabin to do the work. This was around 11am and We'd already been outside the cabin for 3 hours waiting. So I went to guest services in person and explained, twice, my issue to the lady there. She took a while to understand that 1. this has been an issue we've complained about since day 2, 2. I wasn't sleeping as a result, and 3. the maintenance guy was just there and we HAD to have this fixed today or get moved to a cabin so i could sleep. Of note, the maintenance guy had to do the same repair on another door about 6-8 cabins down from ours. She didn't quite get that I wasn't asking for maintenance to look at it, I just needed them to do something to make sure our neighbors (who on day 5 we'd still never seen exiting or entering their cabin) would let the work get completed at some point that day. They assured me they'd take care of it, and when we next went to the room, around 2ish, the maintenance guy was gone. No note or status report was given. That night, the whistling was gone. I slept wonderfully. Day 6, when we got back from shore in Cozumel, there was a plate of 4 chocolate covered strawberries (yum!) and a bottle of Merlot (santa catalina from Chile) with simply a card that said "compliments of guest services" so we assume this was our "apology" for the issues. That night the whistling started again but was much softer and a towel stuck around the "lock" area muffled it enough to get us through night 6. Day 7 was our last at sea day. It was rainy so we tried to stay in our cabin, but the AC kept turning off every 15 minutes, leaving the room uncomfortably stuffy. The 2 other cabins in our party had the same issue, no AC would run for more than 15 minutes then the thermostat would go back to "neutral". This jogged our memory of this issue on our other day at sea, but we'd been out of the cabin most of the day so it wasn't an issue. That night though, my husband couldn't sleep because he was so hot and we couldn't keep the air down. The other issue we had, which is really not lending to us booking NCL again, was soda. As I mentioned, we don't drink at all, and the other 3 people don't drink a lot, although they opted for the ultimate drinking packages as their perks. My husband and I don't drink tea or coffee and drink soda for our morning and all day caffeine. SODA was hard to come by though. There was no Mountain Dew on tap as indicated on NCl's website, only found it in a vending machine in the arcade which we were told was not included in our soda package. In the mornings only the atrium bar on 6 was open and the wait was 15 minutes plus as 1 person tried to deal with a boatload of people getting bloody mary's mimosas and sodas. The first night in the main dinning room we were told they couldn't get us bar drinks, so no soda with our meal (this was later fixed for other meals). We found the bars understaffed in general throughout the week and often had to wait while 5-8 other people ordered complicated mixed drinks just to get a fountain pepsi. They really need a dedicated soda station or something on board for us weirdos who drink soda all day. On day 7 we were on deck 8 and I was turned away from 3 different bars who all spontaneously were closing at 330pm when I asked for a soda. I lost my cool with the 3rd guy who agreed to give me a pepsi so I'd go away and not make a scene. I know it was unfair to him, but it was my last straw. Disembarkation: so there was no notification from Wayne or that I found in the freestyle dailys that we needed to get our luggage tags from guest services on Friday. I must have missed something. My husband and our party decided to carry out our luggage, but due to the terrible night we had trying to sleep in our stuffy hot room with a whistling door, we didn't make the 745am call to carry our stuff off. When we exited at 815, they were preventing people from taking the stairs down from 8 to 7 to get off. So after being stuck trying to find an elevator for 20 minutes, with people loudly complaining all the elevators were full for us to get on at level 8, an officer came by and told the lady guarding the stairwell to just let us all through. Then we had to wind from the front of the boat, through the atrium, then back around to the front with our luggage. It was hot, sweaty and frustrating. Departure city: Miami we didn't really do anything, not big fans of the town so we just flew in late the night before, stayed overnight and went to the ship the next morning. So we were happy with Wayne, happy with the food, but day 7's frustrations and poor sleep due to cabin issues were a poor way to end an otherwise good vacation. I found myself missing the large indoor air conditioned lounges with a variety of sofas and chairs for daily relaxing that I found on the Dawn. Read Less
1 Helpful Vote
Sail Date: January 2018
Background Information This is our second cruise with NCL and the honeymoon cruise for my wife and I. We splurged and went with the Haven and all it had to offer. With being in the Haven and not having our kids with us we really didn't ... Read More
Background Information This is our second cruise with NCL and the honeymoon cruise for my wife and I. We splurged and went with the Haven and all it had to offer. With being in the Haven and not having our kids with us we really didn't do much outside of the Haven. Travel To Port of Embarkation We live in Ft. Lauderdale so it was just a 30 minute car ride from home :-) Embarkation Unfortunately when we got there to the Haven check-in lounge there was a large group of about 15 family members ahead of us. At that time there was only one person working in the lounge so needless to say the line was not moving. Finally another NCL rep arrived and started checking in other Haven cruisers. Due to large mentioned family group already in the lounge the lounge was quite crowded and in a bit disarray. A VIP escort showed up but didn't come into the lounge to collect the people already checked in but thankfully my wife had looked outside and noticed him so we where able to join the boarding group he was taking. With the VIP escort going on-board was a breeze and everyone in the group was escorted directly to the Haven non-stop. Haven All I can say is: AMAZING. Worth every penny (wish I just had more pennies so I could use it again). From the concierge to the butler to the private bar, private restaurant and private pool and lounge area it was really a truly special experience. There is no waiting in lines to book anything as the concierge team takes care of all of that. Whatever food you want from any restaurant on the ship your butler brings to your room. By the end of the 1st day the bartenders know your name and your drink of choice (mostly pepsi in my case). It will be hard to go back to regular cursing after our stay in the Haven. Dining Ocean Blue was amazing. Brazilian steakhouse was good but nothing spectualar Cagneys left me very disappointed. I actually sent back my porterhouse which I was looking forward to the whole cruise ... it had to no flavor. Went with the filet which was good but not what I had my heart set on (1st world problem i know). Haven Restuarant - Breakfast, Lunch and Dinner all had great menus and tasty food. Steak and Eggs - yes please, Bree Cheese Burger - don't mind if I do, Duck and Prime Rib - if i must :-) Activities Since it was our honeymoon my wife and I really didn't do much the ship had to offer. We just wanted to relax and take it easy. We left our 5 and 9 year old kids at home so we where very content to just sit back and read a book or watch a movie in peace. Service Can't speak for the rest of the ship but with the Haven you differently get what you paid for. For what they charge you expect top-notch service and they deliver and then some. Entertainment Million Dollar - Amazing show and the actor are freaking awesome singers and instrument players Cirque - The entertainers are amazing ... they can drop the crappy wedding food dinner before the show and make the experience even more amazing ... hated that they made us waste 45 minutes before the show for a dinner we didn't want or enjoy and then charged us extra food (NCL nickel and dimeing at its best) If you have seen a Cirque show in the past you can skip this one ... a good show but not worth the extra $$$ and forced meal Howl at the Moon - ok ... we left after about 10 minutes Comedian - we saw the adult show and i really enjoyed him but I forget his name Painting by Stacey - Fun painting class ... but they are more fun at home where they include wine and such to make it more social. Instructor was nice but not very good at teaching the techniques. My palm trees looked like sausages :-) Port & Shore Excursions All the ports except for their private island in Belize where great. It is an NCL private island ... why is the beverage package and food not included. Oh i know ... another way to nickel and dime :-) ... I have noticed a trend here with NCL. I would rather to go to actually Belize rather than their Disney-world version of it they built. Disembarkation Thanks to Haven and priority escorts as easy as it has ever been Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this ship because we wanted to go to Jamaica and the Cayman Islands. We flew into Orlando and took the Go Port Canaveral transfer package from airport/ to hotel/ to the ship/ to the airport. It was an easy process. It took ... Read More
We chose this ship because we wanted to go to Jamaica and the Cayman Islands. We flew into Orlando and took the Go Port Canaveral transfer package from airport/ to hotel/ to the ship/ to the airport. It was an easy process. It took about an hour to get from the hotel to the port. IMPORTANT TIP: To speed past much of the line, find the elevator. It drops you at the top of the stairs! At that point, it still took 45 minutes to get on the boat. So, any shortcut helps! We stayed in a mini suite on the 13 floor. This was a good location, as it was a short 2 floors up the stairs to the pool deck and buffet. The gym was up one deck. The room was very strange, as many reported. We adjusted without much problem. There was a lot of storage space and closet space. However, electric outlets were sparse. They were located under the cabinet opposite the bed. Not very convenient at all. Bring your own body wash and shampoo. They have some stinky herbal stuff that was short of disgusting. And lady's, there is no conditioner!!! Bring your own. Last year we were in a suite on the Dawn, and had some awesome Bvlgari products. This is our 3rd Norwegian cruise. This was our worst in terms of service. We had the drink package. It was hard to find a bartender that was attentive or not rude. No one smiled. They seemed annoyed to be there. We never experienced that on other ships. We were in Spice H20 most of the time during the day. Finding waiters was difficult, at best. We waived, yelled, etc.. to get their attention (when there was one to be seen). They would wave and then make their way after 5 minutes or so. Again, annoyed to be there and no smile or friendly words. The restaurants were OK. The menu never changed, so if you wanted variety, you needed to try another entre or go to a specialty restaurant. NOTE: We usually dress up for dinner and got great service in the Manhattan. However, we ate in Cagney's twice- both times the service was without a smile. The experience in Teppanyaki was good. It was entertaining. The food was just ok. I had steak. It was under seasoned. So was the rice. My wife had shrimp and scallops. The scallops were very fishy and seemed undercooked. The Garden Cafe was fine, however, many of the "American" dishes were far from tasting that way. I think they need to invest in an American cookbook, because American staples should look and taste accordingly. Pool Deck- get there early and reserve a spot, or you may find slim pickings on finding chairs- especially at Spice H20. We like being in the hot tubs. One day they were very hot, other days cool or luke warm. No consistency. Entertainment- I thought Norwegian was supposed to be "freestyle"? There were many venues that required reservations. Even tenders? We reserved the Burn the Floor show several months in advance. Upon boarding the ship, we had a letter in our cabin that said we were bumped, and rescheduled to another show (on the last night of the cruise). Not cool. Also, we paid for premium seats for the Cirque show and were seated upstairs. We didn't get what we paid for. The show was outstanding, but we got the bait and switch. The Epic Beatles were also very good, however, get there at least an hour early if you want a chance at getting to sit down. The bartender is not very friendly in there either. We got into the dueling piano bar, which was OK... I've seen better singers. We never were able to get tickets to Escape the Big Top. This ship is big and crowded. Tours- In Jamaica, we went to Dunn's River Falls plus the VIP Beach tour. This was a very good experience. In Cayman- we went shopping and went to a restaurant and had lobster tails for lunch. When we returned, we found many people who reserved tours had them canceled due to rough seas. We decided not to go to the private island. The tender reservation schedule just wasn't worth the hassle. We heard there wasn't much shade, the food wasn't very good and the beach was crowded. Glad we skipped it. Next time, we will be more selective to not book cruises with more than one tender. Gym- The gym had plenty of equipment and machines. However, there were no towels the first few days, which was annoying. Also, no attendants there. Maid- She was great, pleasant, smiling and very friendly! We tipped her extra! All together, we like Norwegian, but this trip just seemed like less service and less for our money. Maybe that's what you get with the bigger ships? We still had fun and made the best of it. It just wan't for us. So, we won't be cruising on the Epic again. Read Less
4 Helpful Votes
Sail Date: January 2018
Generally speaking the cruise was good , this was my wife and I's fourth cruise on Noewegian and our 22nd cruise overall. This ship is pretty well apointed and tastefully decorated. The weather was a bit rough and as a result we were ... Read More
Generally speaking the cruise was good , this was my wife and I's fourth cruise on Noewegian and our 22nd cruise overall. This ship is pretty well apointed and tastefully decorated. The weather was a bit rough and as a result we were unable to tender in Grand Cayman which was the best detination on the itinerary, this was a hugh disappointment to us as we had a big party planned with over 40 friends living there. FOOD: The food in the Garden Cafe on deck 16 was barely average and pretty much the same thing daily, breakfast through supper, definately need diversity and quality improvements in this restuarant. We ate in three specialty restuarants, Moderno Churrascaria, cagney's and Bayamo and by far Bayamo was the highlight of our dining experience on this cruise. Firstly the dining options were hard to chose from and all the choices we made tured out to be tantalizingly palate worthy. I'd like to make mention of three individuals that exemplify the making of memorable vacation experiences. 1. Dave, Cruise director, Funny, his uniquely awkwardness and pigeon toed walk adds to his refressing style. Cool guy too. 2.Tererai Shawn Magweba, Waiter Bayamo, Pleasant young man, extermely table attentive and versed in the explanation of dishes on the menu. 3. Sheiba Wilsonde, Customer service and Restuarant hostess Bayamo, Personality and attitude=Envigorating, We requested copies of 2 recipes from the menu in bayamo and after three days had not recieved them, we saw this young lady again at the customer service desk on 6 and mentioned it to her, she asked of whom we had requested the recipes and replied, I will look into it and I'll ensure you to have them sent to your state room before your cruise is over. That was early afternoon, would you believe that by the time we returned to our stateroom to get dressed for dinner, there was an envelope with the recipes sitting on the desk waiting for us. That's what I call efficiency. These three individuals were worth interacting with and sure did add pleasant memories to our cruise. Read Less
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