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4,025 Norwegian (NCL) Romantic Cruise Reviews

Fantastic service, food and room was plenty spacious for my husband’s scooter. Fully handicapped accessible. Well laid out. Tons of storage space throughout closet and vanity. Nice living room area away from the bed with comfortable sofa ... Read More
Fantastic service, food and room was plenty spacious for my husband’s scooter. Fully handicapped accessible. Well laid out. Tons of storage space throughout closet and vanity. Nice living room area away from the bed with comfortable sofa and chair seating with a sturdy table. Room close to elevators. Room steward decorated for my birthday and the front desk provided a voucher for a free cake. Took it to the dining room and they allowed us to take it to the cabin after dinner that night. The shows were well done. Pool service stewards were friendly, attentive and courteous. Many activities options-not bombarded constantly with boring art auctions. Cruise Director Lutz has the perfect personality for her job. She is friendly outside of her “stage” performance and announcements. She was enthusiastic about her job. Thank you! Two afternoon movies were shown and a couple of late night movies between the Bliss lounge and Stardust Theater. Ship was well decorated and maintained. Very clean. This was our second trip on this ship and we’ve had a great experience both times! Read Less
Sail Date October 2019
Ports we wanted to visit Service from most was acceptable but not from tours desk where we had a female total ignore us and then was not much help after that. Then to be ripped off for 111min on internet when it was clearly documented ... Read More
Ports we wanted to visit Service from most was acceptable but not from tours desk where we had a female total ignore us and then was not much help after that. Then to be ripped off for 111min on internet when it was clearly documented no use.... and to be told tuff luck. And to rub salt in you have to PAY for bottled water US$24.00 for 6x 1lt bottles where manufacturing costs are US$0.60per bottle. To make someone pay for a life supporting product is disgraceful. This ship is old . We were told it had had a refit in Jan. WHERE I ask. Cabins very small very outdated TV useless. Can't check your account. The shops are way way over priced you can buy cheaper retail on land then they add a 20% tax. The cost of this cruise was higher then any other we have done on much better & newer ships. Read Less
Sail Date October 2019
We chose this cruise because we wanted to visit Venice (2 night stay prior to the cruise) and also visit the Greek isles and Dubrovnik. Prior to the cruise the stop at Kotor (Montenegro) was changed to Bar and this was a 2 hour ... Read More
We chose this cruise because we wanted to visit Venice (2 night stay prior to the cruise) and also visit the Greek isles and Dubrovnik. Prior to the cruise the stop at Kotor (Montenegro) was changed to Bar and this was a 2 hour ‘technical’ stop so no getting off the ship (Kotor would have been 2.30pm-8pm) Apparently this was due to the Venice port authority making changes to our departure time from Venice which was changed for 6pm to 8.45pm but we didn’t actually sail until 11pm. We did stop at Corfu and did our own thing by walking into the old town which was 10am-4pm as planned. The visit was as planned to Santorini which was beautiful. Mykonos was as planned but we chose to stay on the ship. Argostoli was cancelled on the day as the Captain stated the weather conditions were not safe to get into the harbour (no idea if this was accurate as the sea looked calm to us) very disappointing as this was two destinations now not visited out of five. Dubrovnik was disappointingly short (7.30am - 1pm). The guide spoke so fast you couldn’t take it all in. Saying that we did the Riviera Dubrovnik tour which took us to two beautiful destinations outside Dubrovnik. We have cruised before and never experienced so many changes. For a weeks holiday this was very disappointing and does not give great value for money. Entertainment was mixed the singers/dancers were good although we only saw one show. The hypnotist put on a good show. The pianist and the trio were ok! We mainly ate in the self service restaurant and the food was excellent. Great choices and something for everyone. We did three specialist restaurants which were very good. The Teppanyaki was brilliant, entertaining and great food. Our cabin was at the back of the ship and could be noisy at times. The cabin was a bit dated but clean. Read Less
Sail Date October 2019
NCL Sky Pros 1. Movie selections were good 2. Steak and flounder in the main dining room were very good 3. There is a real Starbucks! 4. No dress codes for dinner. Even specialty restaurants so you can be as casual or ... Read More
NCL Sky Pros 1. Movie selections were good 2. Steak and flounder in the main dining room were very good 3. There is a real Starbucks! 4. No dress codes for dinner. Even specialty restaurants so you can be as casual or dressed up as you’d like. Speaking of dressed up, there are no formal nights but there is a GLOW party one night where you can where all white or neon. 5. The late night snack options are more expansive than pizza like on Carnival Cons 1. Restaurants and bar hours listed as a start time to “close” but what time “close” is was not defined 2. Food selections were repetitive. Dining rooms and buffet had the same menu pretty much every day/night. Burgers, hot dogs, and chicken was the normal lunch menu and the burgers were not well done 3. Italian restaurant did not have Chicken Parmesan which seems like a basic entree. When I asked if they could make it, the Server said they didn’t have mozzarella cheese to melt. However, they had pizza on the menu so not having mozzarella made no sense 4. My husband got an extreme case of sunburn on the private island. Just a consultation with the doctor, not including treatment was $199 and they don’t take insurance. 5. Breakfast hours in the dining room end at 9:30 am. Other cruises I’ve been on serve until 10:30 or 11 6. Hair seemed to be on most towels and cloth napkins...long strands. I’m guessing this is a laundering issue but it is a noticeable problem, especially because the silverware is wrapped in a cloth napkin 7. The staff did not put on shows during dinner like you may be used to from other cruise lines 8. It was difficult to hear most of the announcements in the room. When volume wasn’t an issue, it was sometimes a challenge to understand what the person was saying 9. The Stardust theater was so cold, we could not stay to enjoy the show 10. One line for disembarkation was extremely long and staff didn’t bother to divert people to the other kind with hardly nobody in it 11. The process to take the tender to Grand Stirrup Cay was long and confusing. A lot of time was wasted waiting. Read Less
Sail Date October 2019
We chose the cruise for the timing and itinerary. We doubted our choice because of the size of the ship. While we still prefer the 2500 passenger size we didn’t feel completely overwhelmed by the size. We did however hate the ... Read More
We chose the cruise for the timing and itinerary. We doubted our choice because of the size of the ship. While we still prefer the 2500 passenger size we didn’t feel completely overwhelmed by the size. We did however hate the bed...my husband is 6’2 and his feet stuck over the edge of the curvy design so he ended up sleeping down the middle...not so great! We also really missed the promenade deck. We still love NCL and will stick with them, but probably not on the Epic again...but only for those two reasons. We loved the entertainment! We used our three specialty dining reservations at the spiegel circus tent. Contrary to past reviews the food was very good and the entertainers took our breath away. Amazingly talented! We also went to Cagneys and Le Bistro...both of which were very good and didn’t disappoint. The shows were very good and we especially enjoyed Priscilla. But our favourite venue was the howl at the moon piano bar. We usually go to bed pretty early but we closed them down three nights at 1:00 a.m.! We just couldn’t leave in case we missed another great song! We did on your own shore excursions to Florence and Pisa, Monaco and Monte Carlo and Pompeii....if you go to Pompeii make sure to get a map or you will easily get lost in the myriad of streets and if possible a guidebook before you go. The rest of the ports we walked off the ship and wither just walked or did the hop on hop off bus tours. We sailed out of Rome and were lucky to have four days there before we sailed out of Civitavecchia to really be able to take in all of the sites and see most of everything that amazing city has to offer. All in all...we had a great cruise....but where are the towel animals...none to be seen Read Less
Sail Date October 2019
I got an amazing deal last minute so expectations were not high. we were previously on the all inclusive as a group of 25 in June for graduation. This time maybe because we spent more time on the boat . Buffet: Food was ok never fresh. ... Read More
I got an amazing deal last minute so expectations were not high. we were previously on the all inclusive as a group of 25 in June for graduation. This time maybe because we spent more time on the boat . Buffet: Food was ok never fresh. Variety did not exist. one plus- Ice cream always available and they never ran out of cones. Sports bar food you ordered was good warmer but still not hot to be made to order food. Main Dining: we had an amazing server Raul and food was good. Desserts were best! Carrot cake and banana split my favs. Entertainment: was good always get a good laugh out of the game shows. Live band was good too. Pools are small and overcrowded on sea days but we waited til later afternoon and enjoyed a little time. I was presently surprised with the inside cabin 9129. Definitely more spacious than oceanview that we had in June. Room was always clean and fresh I think she knew when we were gone because I only saw her the last two days. ***completely upsetting was "free offer of bev package" was not really free service charge of 20$ a day on top of the regular gratuity charges of $15.00. Add those together and you are paying 35$ a day for services that can be good at times but majority of servers don't deserve tips because they have attitude because you have the drink package. Read Less
Sail Date September 2019
We can’t wait to get off this cruise ship. This is the last day of our cruise on the Norwegian Bliss from Vancouver to LA. We stayed in a balcony room in 10246. The room is spacious and modern, but it’s not sound proof enough so we ... Read More
We can’t wait to get off this cruise ship. This is the last day of our cruise on the Norwegian Bliss from Vancouver to LA. We stayed in a balcony room in 10246. The room is spacious and modern, but it’s not sound proof enough so we constantly hear the TV from the next room at night when we’re trying to sleep, people “doing it” at night, and just general stomping noises and people slamming their doors. The worst part is the food. It’s terrible. The teppanyaki served really salty food, and the Q Texas had the worst food we’ve had all year. The buffet and main dining rooms also had either really salty or bad food. It’s worse than a mall food court sometimes. The only good meal we had was at Cagneys, but you pay extra for that. Also, the gym was very good with excellent weight machines. The onboard process was long and terrible, and it pissed off a lot of people. We were supposed to board at 7:30pm, and we didn’t board until 10pm because they were disorganized and boarded late. We had 30 minutes to grab something to eat at the extremely crowded buffet (we were not offered food or drinks in the 3-4 hour wait to board the ship) before we were told to go to the muster station. After our Seattle port was cancelled, they offered each stateroom a $100 onboard credit. Nothing we could do about that. However, when we got to SF and had to clear customs, they called floor by floor to try and be efficient, but everyone still had to stand in line for almost an hour. They could have organized it to minimize the wait time. I’ve done customs clearing on another ship and it was done within ten minutes! Just very thoughtless and inconsiderate. The last straw was that we spent $50 to purchase a couple of photos, and the photographer said I could download the digital copy from the Norwegian app. I could not find the photos so I went to the photo station. The guy then told me that if I wanted the digital copies, I’d have to pay another $50 for the two photos. I asked if I could exchange the physical prints for the digital copies, he said no, you have to buy the prints first, then you can buy the digital copies. That would cost $100 for two photos! We will not cruise with Norwegian again. Going to try Celebrity next based on other equally unhappy cruisers’ suggestion! Read Less
Sail Date September 2019
Day one before we even left port, we had a bomb scare on the ship, which delayed us from leaving port. Day one and two, very rocky waters, hard to walk on the ship. Now I do understand it is hurricane season, so forgiven there. Day 3 we ... Read More
Day one before we even left port, we had a bomb scare on the ship, which delayed us from leaving port. Day one and two, very rocky waters, hard to walk on the ship. Now I do understand it is hurricane season, so forgiven there. Day 3 we finally arrived in Puerto Rico around 4 pm to find that the town had pretty much closed down. There had been an earth quake on the island, so people were urged to stay home, so only a few store and restaurants open. Again mother nature. We were to leave at midnight on day 3, but had to stay in port over night and all day the next day. With this being said, we missed our next port which was to be St Thomas. So we started onto the Bahama's late the day around 6 pm. Overnight there was a person who was so drunk, was kicked out of some the entertainment clubs, and then went into a bathroom falling and cracking/cutting her head open. So when we got up early Saturday morning about 6 am, we had the coast guard come to get the patient off the ship, only to find out we were back at Puerto Rico. Needless to say for the next 2 days we were sailing back to Miami because again, we missed out port in the Bahama's. All because of a drunk person. Not a happy person at all. I do understand that the weather played a part into missing one port, but not the second port. Both the ports we missed was the 2 that my husband and I wanted to see. Many of the people on board was going to customer service desk to see about what Norwegian was going to do for us. At the desk, it was very confusing. The desk could not give us any answers, as we were told we would have to contact the main office in Miami. However, over night we received a letter that they were giving us a $50 credit for on board us. This is and was very unacceptable. Yes, I will never go on another Norwegian cruise again, and I will be contacting Miami about all the issues. Read Less
Sail Date September 2019
the staff was great, food was good, ports horrible and worst of all was the casino is on floor 7 open to 6 and 8 by the 3 story open staircases. This allows all the smoke from casino to filter up and down to the major gathering areas. It ... Read More
the staff was great, food was good, ports horrible and worst of all was the casino is on floor 7 open to 6 and 8 by the 3 story open staircases. This allows all the smoke from casino to filter up and down to the major gathering areas. It is so bad that it stings the eyes leaves you smelling of smoke. I am a former smoker and could not stay in casino for more than a few minutes. The library and game room was closed and no other choices were provided. Every seat we sat in in the theater was broken slating down to floor and very uncomfortable. The staff was very good the food was good cruise food a good selection we stay with the included dining and was pleased we did not like the Manhatten room it was very noisy. The garden buffet was good but was growded. Read Less
Sail Date September 2019
Been on 5 cruises total. This was my first with Norwegian and I'm sad to say it will be my last. We traveled with a group of ten, ages ranging from 35 to 65, all who have cruised before and all were pretty disappointed. The bars were ... Read More
Been on 5 cruises total. This was my first with Norwegian and I'm sad to say it will be my last. We traveled with a group of ten, ages ranging from 35 to 65, all who have cruised before and all were pretty disappointed. The bars were not staffed for the amount of people needing to be served, and if you wanted to enjoy any shows, comedy clubs, or entertainment, you better make sure you make a reservation the moment you get on board and plan your whole week out right away. Which is not something they tell you. Without a reservation you are unable to enjoy the entertainment they have. I have never had to book to see shows on a ship. We did manage to get into the rock of ages show!! Super amazing, if you get a reservation I highly recommend it. I've also never had to have a reservation for the free normal evening dining. The food is so so. I was not impressed. We enjoyed three of the specialty restaurants along with the normal Buffett and evening dining, the only one I was impressed with was the French restaurant. The service in the restaurants was wonderful as well as our room service and staff. However when out and about on the boat I found it odd to not see staff members waiting on guest or seeing if guests needed drinks etc. The atmosphere for myself and the group I went with was way to laid back. The whole ship was quiet most of the time including leaving port. Missed the music, dancing and excitement that usually comes with a cruise to the Caribbean. Lastly the two shore excursions we did were wonderful. I've been to Tabayana beach more than once it's still one of my favorites for snorkeling. We also did four wheeling in Cozumel, this too was wonderful. Have nothing bad to say about the ports. Overall this was the most expensive cruise I've been on, with the poorest overall service and enjoyment. Read Less
Sail Date September 2019
We mostly had a great time , the pool on the ship was WAY to small, and always crowded. The food was great, mostly the specialty restaurants. The excursions were nice too, everyone on the islands was so nice . Will definitely do ... Read More
We mostly had a great time , the pool on the ship was WAY to small, and always crowded. The food was great, mostly the specialty restaurants. The excursions were nice too, everyone on the islands was so nice . Will definitely do another cruise for sure . We did not travel with children. Went to see the comedians twice, very good show. Honduras was a little scary, just a very poor island and I felt very sad for the children and starving dogs on the streets . Our snorkeling excursion in Belize got canceled because of a storm coming in, but noone can control the weather, so that can always happen. Getting off the ship when we got home was very smooth and quick, however we had a shuttle to the airport but our flight didn't leave till 6 hours later. So we were stuck at the airport for like 6 hours. Maybe Norwegian could book the flights with not so much layover for flights, that would be great Read Less
Sail Date September 2019
I'll preface to say that I work in hotels, and reading reviews ahead of time is something I do religiously. There were a ton of negative reviews about this ship, so I was very nervous. HOWEVER, the trip was awesome, and my wife and ... Read More
I'll preface to say that I work in hotels, and reading reviews ahead of time is something I do religiously. There were a ton of negative reviews about this ship, so I was very nervous. HOWEVER, the trip was awesome, and my wife and I enjoyed it thoroughly. Most of the negative reviews we saw ahead of time were about O'Sheehans, turns out, this is where we hung out the majority of our trip! Our bartender Sachin, or "Sachi" as he became known, made our trip, he was awesome. Our cabin steward Lemuel, "Lemmy" was amazing as well, never missed a beat. TIP - there's a button in the room you have to click if you want service, if you keep the do not distrub button on, you can't complain your room didn't get cleaned! We did not eat in any of the main dining rooms, as we had the premium package. We ate at Moderno, La Cucina, and Teppyanaki, all 3 were awesome! The buffet was lacking slightly, but still just fine for us. I can see where people say that this ship nickle and dimes you a bit, because that's apparent with the premium drink package we had, not including bottled water or energy drinks. C'mon, we're paying $220 each/per day, and you can't throw in bottled water or some red bull?? Loved our excursions, snorkeling at Tabyana Beach in Honduras was amazing! We also thought the secret river in Cozumel was a once in a lifetime bucket list item, so we were glad we did it. A few more tips ... tip your bartenders, room stewards, etc. Yes, you prepay for those tips, but a few extra bucks goes a long way with them, and you're on vacation, right?? Try and get the private Spa room, I forget the name of it. It's worth the money. This ship has 1 pool for 4,000 passengers. A private pool, with no kids, equipped with 2 saunas, a steam room, salt room, heated loungers is worth every penny!!! Other than that, don't be scared of negative reviews, no trip is going to be perfect, and yes, you might have to wait for a drink here and there, but so what?? Read Less
Sail Date September 2019
We traveled on the Norwegian Escape for the third time this year last week departing from NYC going to Canada and Maine. Obviously we love his ship because 1) the friendliness and service from the entire staff on the Escape, 2) the food is ... Read More
We traveled on the Norwegian Escape for the third time this year last week departing from NYC going to Canada and Maine. Obviously we love his ship because 1) the friendliness and service from the entire staff on the Escape, 2) the food is exceptional, 3) the entertainment, 4) the thermal SPA, 5) the Ship, there is always something to do and there are many quiet zones to go an relax. Now there is one thing everyone should remember when on a cruise sometimes but not very often things are not perfect, that being said all it takes is a nice gesture or suggestion and the staff will take care of you, remember there are thousands of people on the ship and the Escape crew goes beyond your expectations to take care of you. NCL has these cards on the ship that says tell us about your vacation hero, well that’s difficult because we would spend a day filling out these cards, so for this trip we had many hero’s, Rami the bartender in District, Erwin Cabigas bartender, Enrique Bautista bartender and K2 bartender, these guys come to mind because of their exceptional service. Alvin the cruise director keeps the entertainment going from start to finish. From this cruise and one of our previous ones our room stewards on the 15th deck Alan and Jefferson. We also received a warm welcome from Manuel Santos asst. Maître D’ every time he saw us he’s a very nice man, there were many others including Dionne asst. Maître’, Melroy Rebeiro restaurant manager and last but not least Zdravko Kojakovic food and beverage director this guy is on top of his game! Thank You Escape staff for a great vacation. Read Less
Sail Date September 2019
The service any of the bars to get a drink was horrible. From the time we got on the ship until the day we left, it took forever to get a drink. Our first night in formal dining room...it took 4 of us, 2 hours and 15 minutes to complete ... Read More
The service any of the bars to get a drink was horrible. From the time we got on the ship until the day we left, it took forever to get a drink. Our first night in formal dining room...it took 4 of us, 2 hours and 15 minutes to complete our dinner. We decided to try the formal dining room again for breakfast and from the time we were seated until the time we got our food it was 50 minutes. Food was luke warm even. From the day we got there until the day we left we only saw our room steward 1 time. our tissue box in the bathroom was empty for two days until i asked guest services for more klenix. I could go on but it not even worth my time to type it....very unhappy with the over all cruise, will not go back to Norwegian, unless we hear of major changes...back to Royal Carribbean we go for now. Read Less
Sail Date September 2019
We book this cruise last minute. We were celebrating our 25th anniversary. Embarkation was smooth. We had a balcony cabin 0225 which was nice, but the location wasn't the greatest because we were under the pool deck and could ... Read More
We book this cruise last minute. We were celebrating our 25th anniversary. Embarkation was smooth. We had a balcony cabin 0225 which was nice, but the location wasn't the greatest because we were under the pool deck and could hear the party at night and them setting up chairs early in the morning. Our room steward didn't talk much but was helpful and kind. The food was "ok" . We had a meal at Cagney's which was our best meal. We had had breakfast one morning in MDR and enjoyed the experience . The staff in the MDR were awesome!! We stopped in the Keys, Great Stirrup Cay and Nassau. We really enjoyed Great Stirrup Cay. When we stopped in Nassau we booked an excursion for Blue Lagoon. We really enjoyed our day there! Beautiful water and being able to see dolphins up close without having to pay extra. Disembarking was interesting. We did self assist and were some of the first in line. But they had a completely new process with passports. It was a facial recognition and it started messing up soon after a few people went through. Thankfully we were at the front of the line and were able to get off quickly. Not sure how it was going to go for others, cause it was SLOW. All in all a wonderful time! Read Less
Sail Date September 2019
NCL has done it again! Amazing food, and staff! Can’t wait to book again. We had to fly to Rome for this trip so we stayed in Rome afterward. But cruising is so much easier and we stopped in 9 ports in 10 days. The Jade is a medium ... Read More
NCL has done it again! Amazing food, and staff! Can’t wait to book again. We had to fly to Rome for this trip so we stayed in Rome afterward. But cruising is so much easier and we stopped in 9 ports in 10 days. The Jade is a medium size ship with enough elevators so that they were never crowded. This ship also has the spinnaker lounge, my favorite place to sit, read, and watch the view. This special lounge located at the top of the ship has been eliminated on the larger ships to make way for more rooms. But without it, there is nowhere else to get these panoramic views but in the buffet place. Casino was fun with great bar service. Won several big wins. Restaurants were all amazing and really cared about you! Unbelievable service and food. Our balcony room was ok and comfy. Amazing bartenders! Fun and quick. Ports of call were in Greece or Italy. Wonderful stops! Taormina in Sicily was our favorite but Mikonos and Santorini were great too. Downsides: ncl excursions are pricey. Did only 3 in 10 days. Some singers/bands put us to sleep with the slow ballads, etc. and rock or lively music started late at night. Especially when we had to meet for an excursion at 7:15 am. No time for shows either. Deal or no deal is a waste. But they make a huge amount of money on it. Overall, a fabulous trip! We will go again for sure. Read Less
Sail Date September 2019
We chose this as an anniversary cruise and to see the Greek Isles for the first time. We were 100% satisfied in every way. The passengers were 95% retirees so the on-ship vibe was relaxed, moderately paced, courteous, and totally ... Read More
We chose this as an anniversary cruise and to see the Greek Isles for the first time. We were 100% satisfied in every way. The passengers were 95% retirees so the on-ship vibe was relaxed, moderately paced, courteous, and totally pleasant. The entertainment events on board were extraordinarily excellent and varied-/the best we have experienced in seven cruises on a variety of cruise lines. We were amazed several times by how good they were. The production values and talent were memorable. Our balcony stateroom was excellent, clean, comfortable, and well maintained. The food in the main dining and buffet areas was nicely presented, tasty, and varied. We did not do any specialty dining. We especially enjoyed the leisurely breakfasts on the rear open-air deck. The embarkation and debarkation processes in all ports were timely and efficient. Everything was well organized and on time. The ports of call were excellent and varied. The September-October weather and temperature were perfect and the on-shore tourist volume was reasonable (except in Oia and Fira Santorini in the early evening). Read Less
Sail Date September 2019
This was my first cruise and I must say the overall experience was fair. Document check was quick and smooth. Norma provide us with spot on service with a smile. Boarding the ship was quick and effortless and the room available ... Read More
This was my first cruise and I must say the overall experience was fair. Document check was quick and smooth. Norma provide us with spot on service with a smile. Boarding the ship was quick and effortless and the room available sooner than expected. Even luggage arrived in a timely fashion. News letter was a great help and informative. The trip listed 4 ports, we got to see two. Trip was to see the St Thomas/Bahamas. Understand that things happen but to miss two parts. Recvd money but not enough!! Service in the restaurants was on the slow side. Had reservations - arrived early but still had to wait beyond book time. Selection of food was OK – no shrimp or lobster offered and prime rib was post on menu only to be removed!! Pool needed to be cleaned more often as it was full of hair! Was Very disappointed Read Less
Sail Date September 2019
This was out first cruise for our 1 year wedding anniversary and we were looking forward to it for many months. We chose NCL over many other cruise lines for the extras we were getting for "free" turns out free is not free there ... Read More
This was out first cruise for our 1 year wedding anniversary and we were looking forward to it for many months. We chose NCL over many other cruise lines for the extras we were getting for "free" turns out free is not free there is always a cost some are just very well hidden. our trouble started when our free airfare had us landing at the airport approx. 1.5 hrs before the ship was to sail (they want you on the ship and checked in a full 2 hrs. before leaving. After spending over an hour waiting on the phone we were told yes that is too close you'll get an email from us with the change. Waited another 3 or 4 days to get updated flights first one leaving @ 5:00 am. well we figured better early than late right. Our specialty dining package was one of the highlights as Cagney's and Tappanyaki were both excellent quality and service. Moderno was just okay. due to a trop. storm were had to spend 2 days in San Juan and the place we wanted to see most ST. Thomas got cancelled. they had no back up excursion plans for day 2 you dropped the ball NCL sorry. Then we had a medical emergency who had to be airlifted of the ship! again not ncl's fault but why did we back track all the way back to PR ? we were on our way to Bahamas? why not take the person there? so we lost almost a whole day and had ANOTHER day stuck on the ship as we had to haul it just to get back to miami in time. Some people may have been fine with just being on the ship. Not us we paid for a carribbean island vacation (spent approx. 2 hrs. on the beach in Tortola) not to be stuck on the ship for 5 of the 7 days with a bunch of drunks at the too small overcrowded pool with not much else to do. Read Less
Sail Date September 2019
Replaced the Cuba cruise that was canceled. Breakaway is large ship, Compliments Large bathrooms in cabin Entertainment was great Concerns: Smokey Casino 10 TVs in sports bar but only one game on, staff said that ... Read More
Replaced the Cuba cruise that was canceled. Breakaway is large ship, Compliments Large bathrooms in cabin Entertainment was great Concerns: Smokey Casino 10 TVs in sports bar but only one game on, staff said that was all that they could get. Having to make reservations at entertainment was a joke and waste of time. Entertainment would should sold out but if you went they had plenty of room. Platinum guest can not book dinning before getting on the ship. Everything was crowed. This is a large ship , but because the large number of cabins and limited common space everything was always crowed. Had to spend the night in San Juan because of St. Thomas port being closed and then missed Nassua because of a medicial emergency . But can't blame the cruise line for bad weather or medical emergencys. Being a large ship getting off at ports was very slow.. Read Less
Sail Date September 2019
We chose this cruise to experience NCL. The Breakaway is a beautiful ship. Embarkation is very smooth and easy and we were in the ship in no time. Our ocean view cabin, 10102, is very nice. It is located at the very front of the ship. ... Read More
We chose this cruise to experience NCL. The Breakaway is a beautiful ship. Embarkation is very smooth and easy and we were in the ship in no time. Our ocean view cabin, 10102, is very nice. It is located at the very front of the ship. It seems bigger than the usual ocean view cabin. It has a huge window looking out the front of the ship. There is a huge bench right in front of the window where you can actually lie down. On the last day of the cruise we slept on this bench and we had a view of the sky and the stars. It's sleeping under the stars in comfort. Wonderful experience! We would not mind choosing this cabin again. Dining is excellent, the food is very good. There are several complimentary dining venues to choose from. We really appreciate this freestyle cruising. You do not have to dress up in the two dining rooms, Savor and Taste. The Manhattan restaurant is nice, too, if you want to experience dinner with a show or live music. Then you have Shanghai Noodles which offer noodles, fried rice and other Asian delicacies. O'Sheehan, the 24 hour, eatery is excellent. We love the chicken wings. The service is outstanding, specially the cabin steward. Jon Paulo, our steward made sure that our vacation was the best. He caters wonderfully to our requests with a smile. Andy, of the Bar Staff is another excellent crew. When we ask for water to take medication, he immediately respondent and even brought us the free peanuts. We missed two ports on this cruise due to weather and medical emergency. However, NCL was generous enough to give us a $100 on board credit. The dining staff were great. We want to make a special mention to Pedro, the Asst Maitre D, Kimberly, Juliet and the rest of the dining crew. We were not impressed with the shows. Rock of Ages and Burn The Floor were just boring and no other shows were presented. The negatives: 1. Ship communication and dissemination of information should be improved. NCL needs to use the TV channels to disseminate important information. The multiple channels on the ship television were pretty much used to sell ships excursion, spa, and merchandise. They should devote one channel to publish information. For example; we learned that the ship will miss its second port from an angry passenger in the shops. We did not know that the ship will spend another sea day and returning back to Miami until we heard it from this angry passenger. They could have used one of the TV channels to broadcast this information. 2. Shanghai Noodle Restaurant is located next to the casino and you can smell the cigarette smoke emanating from the casino. Several passengers eating were sneezing due to the casino cigarette smoke. They need to relocate or cover the restaurant from the casino. 3. The soap dispenser in the bathroom (at least the Men's bathroom) does not dispense or won't dispense the soap. In an environment that emphasize cleanliness, they need to make the soap dispenser to easily dispense hand soap. But overall, it was a nice and enjoyable cruise Read Less
Sail Date September 2019
Lame bistro had the best food ever. Ida and all the bar tenders and severs at sids outside were awesome. Shane my room Stewart was awesome. I was worried about my husband being on a cruise as he is a heavy smoker and doesn’t like crowds ... Read More
Lame bistro had the best food ever. Ida and all the bar tenders and severs at sids outside were awesome. Shane my room Stewart was awesome. I was worried about my husband being on a cruise as he is a heavy smoker and doesn’t like crowds ... this was his first cruise and came in one night saying “ I love cruises”. I know we missed some ports but I am not port specific. I like the ship. And my hubby did it even want to get off anyways. I am glad we had an extra day in San Juan as later everything was closed. I am already planning my next Norwegian Cruise with friends I met on this ship. This time with the kids as well. I have only gone on carnival before and now I think I would like to stick with Norwegian. Just the food alone was so much better ! Can’t wait to finish plans on the next cruise. Wish it could be the breakaway again lol Read Less
Sail Date September 2019
We left from Seattle, and arrived the day before ship departure. We stayed at Hotel Ändra, highly recommended and great location. We were pleasantly surprised and had a great time exploring Pike Market, Space Needle etc. We actually ... Read More
We left from Seattle, and arrived the day before ship departure. We stayed at Hotel Ändra, highly recommended and great location. We were pleasantly surprised and had a great time exploring Pike Market, Space Needle etc. We actually would have spent more time here! But we came for a cruise, and it sure delivered. This ship is absolutely fantastic, but what makes it even more of a spectacular experience is the multi cultural staff and the personality of the staff. ALL of the staff was amazing, smiling, pleasant, eager to help and just happy! Embarking was so smooth, came at allotted time and we were literally never waiting for more than a few minutes in a line. Very well organized. Same with disembarking, we never new they set up the paths or anything and it was smooth sailing. We used the shuttle service to the airport and had our bags shipped to our destination and that as well went without any problems. We had a stateroom with a balcony and it was roomy, clean and beautiful views at all time. I’m so happy we did this because I enjoyed sun out on that balcony more than once and enjoyed grabbing fresh air in privat. We chose 250 WIFI minutes and I have to say I checked in w my adult kids daily and never used up the minutes. We also had the beverage package and high end beer/wine and liquor was part of that so we could vacation “properly”. For us it was well worth it! We also chose to do the upgraded dining package for 4 days. We chose this because we wanted to try out some of the restaurants and wanted to be able to have reservation...we realized after you could still make reservation at the main dining room but we were blown away with the Mexican Los Lobos and Cagneys....food was to die for!!! Elizabeth at Los Lobos was the best waitress we’ve ever had!!! The food is so good everywhere though and you will never go hungry, never. For excursions we had chosen to do a whale watch in Juneau followed by a quick tour to the Mendenhall Glacier. We saw plenty of whales and the tour was awesome, they even provided binoculars! We saw the glacier right before it got dark so we were happy! The second excursion was in Skagway where we did the train ride, goldpanning and dog sledding. We learned so much this day we’re still in awe. The train ride was spectacular and our guide, Klondike Mike, was incredible at telling the history! We’ll definitely be following the Iditarod race in March! So overall, the excursions where absolutely worth the money. We did our own thing in Ketchikan, which worked out perfect for us. We travelled with another group of 3 other couples but had already decided we were doing our own thing. It was easy communicating with our company through the app so we could meet up whenever. There were always some activity going on if you were up for it. I ended up splurging and got the spa pass for the week and enjoyed the time in there immensely. If there was something I would “suggest” changing it would be the Beatles show, we never got to see that show because you had to stand in line for at least 45 min everyday, how about reservations for that? And the Observatory Lounge is such beautiful space to take in all the views,how about a child free section? There were times when groups of 10-15 people with their young children took over whole areas for a full day. We absolutely recommend this trip and are already thinking about where our next cruise will bring us. Read Less
Sail Date September 2019
We wanted to cruise the Hawaiian Islands and our travel agent suggested Norwegian Cruise Lines. We found the ship clean everywhere, and EVERY SINGLE person working on the cruise was extremely friendly and helpful, no matter the question, ... Read More
We wanted to cruise the Hawaiian Islands and our travel agent suggested Norwegian Cruise Lines. We found the ship clean everywhere, and EVERY SINGLE person working on the cruise was extremely friendly and helpful, no matter the question, or just a pass in the hallway. Our cabin was just big enough, and the balcony was lovely. The cabin Steward, James, was very helpful and cheerful. We took several tours (snorkeling, outrigger canoeing, waterfalls, and canyons) and all were excellent. Would highly recommend all the ones we took. Our one complaint was that the interior of the ship was freezing cold all the time! Needed jackets inside, but not outside! One highlight was being met at the airport by Emily, an NCL employee I guess, who met us (unexpectedly) with a huge smile and shepherded us through the airport to our waiting shuttle transfer to the ship. She set the tone for the whole trip. Read Less
Sail Date September 2019
We chose this cruise because we wanted a cruise that went to 4 islands and this one was the best fort us. We cannot compare to other cruises because it is our first cruise ever. Everything for us was perfect, we really enjoyed the ... Read More
We chose this cruise because we wanted a cruise that went to 4 islands and this one was the best fort us. We cannot compare to other cruises because it is our first cruise ever. Everything for us was perfect, we really enjoyed the cruise. The dining was for all tastes. There was a lot of different kind of places to go eat. Everything was very good. The entertainment was spectacular, we really enjoyed that too. The ship was not to big it was easy to go from one place to another. Very good for us. The cabin I think was OK since we don't know other wise. I tough the ports was more entertaining. This is commercial port so no beach or shopping near by. I was a bit desapointed about that. Except for Maui who was ok, the shore excursions was really great and "Roberts Transportation" was super !! Read Less
Sail Date September 2019
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