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78 Norwegian (NCL) Quebec City Cruise Reviews

I am an experienced cruiser having sailed at least 20 times in Alaska, Europe, the Caribbean, and Canada/New England. Most of my experience has been with Celebrity, which I love, but I have also cruised with Princes, Carnival, Royal ... Read More
I am an experienced cruiser having sailed at least 20 times in Alaska, Europe, the Caribbean, and Canada/New England. Most of my experience has been with Celebrity, which I love, but I have also cruised with Princes, Carnival, Royal Caribbean and Holland America. This was my first cruise on Norwegian and I will not be back. Here is why. The drinking water policy on the ship is obviously Norwegian’s strategy to get its guests to fork over money for what is a health necessity. You cannot bring any bottled drinking water on the ship. It will be confiscated. If you want to avoid paying for NCL’s bottled water, then you are forced to use the tap in your bathroom or the water dispensers up in the buffet. Both of these options will give you water that smells and tastes of chlorine. Yuk! The water dispensers are not without additional problems, because despite posted directions to the contrary, people fill their germy water bottles and used glasses directly under these dispensers. If you want to avoid these contaminated dispensers and purchase NCL’s bottled water, you will be forced to pay $6 per liter bottle or $16.95 for 6 bottles, $29.95 for 12 or $44.95 for 24 bottles of NCL’s “purified water,” which is not spring water and tastes exactly like the stuff out of the tap or dispensers.. For all of these prices, add a 20% gratuity as well. Really, NCL? I understand your wanting to make money on people’s desire for soda or alcohol, but water? That is pushing the limits of common decency for making a buck off of your guests. I won’t cruise with you again specifically because of this policy. My friend and I found out about the water policy when we each purchased two sealed bottles of water in a port and tried to bring them back onboard the ship. They were confiscated as we entered the ship. When we went to Guest Services to talk to them about this event, we were dealt with very shabbily. One representative pointed to a tiny blue box titled Agricultural Notice on the daily events sheet which said that “Due to public health regulations, food of any kind (hot, raw or unpacked/packed) is not allowed to be brought onboard or taken off the ship at any time. Beverages cannot be brought onboard. Wine or liquor purchased in any port of call will be stored by the ship and given back to the guest on the evening before disembarkation or the morning of disembarkation.” I understand the food restrictions for health reasons and the wine and liquor restrictions for making money, but not the restriction on bringing in water. It is not justified under any circumstances and the policy should be dropped. If NCL is going to continue such a policy to fleece their passengers, then they should make an announcement explicitly telling passengers leaving the ship to not purchase water as it will be confiscated upon their return to the ship. Don’t hide such information behind a notice regarding health restrictions and the prohibition of carrying alcohol onboard. Additional sources of irritation on the Gem were the lack of entertainment options if you did not want to go to the live shows in the theater. Forget the casino; it reeks of smoke and there is no designated movie theater on the ship like you will find on Celebrity and Holland America. Movies are played at 10:30 at night in the very public area of the atrium where you will also find a bar, Guest Services, the Excursions desk and the future cruise desk. Movies will sometimes be played here in the afternoon as well, but with all of those other services and people walking through the area to get to other portions of the ship, good luck seeing and hearing the movie. Besides, most seats there lack backs and are very uncomfortable. Very limited television options await guests in their cramped cabins. There is a movie channel but it does not always play movies and what movies there are repeat throughout the week. We found that A Star is Born was playing at least three nights on this channel. If you want more movie selections, then fork over $9.95 per movie for a just few more more films, less than a dozen. I remember that Holland America offers a huge collection of free in-room movies and the guests have their choice of numerous DVDs that can be picked up or delivered from the guest services desk. Seating for the buffet upstairs is very limited and we found that our food often got cold while we searched for a place to sit. I think this is because, unlike all other cruise ships I have been on, the buffet seating is limited to only one side of the ship. A pay restaurant and its kitchen takes up the space on the other side. You can sit in it’s very limited dining space in the morning and afternoon up until about 2 pm, but after that, it’s given over to the paying guests. While you are in there, you are bombarded with the noise of a basketball court above you. What a joke! We didn’t take any ship excursions, which are always overpriced and herded into big busses. We hired cabs and shared them with other cruisers off the Gem. If you haven’t ever done this, try it. Stand around outside and ask if anyone is interested in joining you. Negotiate a price with the cab driver and enjoy your small group excursion. The cabbie will always get you back to the ship in plenty of time and you won’t be traveling with 39 other people. Sadly, I wanted to like this cruise line, but I didn’t. That ridiculous drinking water policy ended my cruising with NCL. I won’t be back. Read Less
Sail Date September 2019
After witnessing how badly passengers were treated on the recent NCL Spririt Mystical Fjords Cruise, With an appalling 25% discount on a future cruise, it has become obvious NCL sees customers only as livestock. Ship is old(2005), ... Read More
After witnessing how badly passengers were treated on the recent NCL Spririt Mystical Fjords Cruise, With an appalling 25% discount on a future cruise, it has become obvious NCL sees customers only as livestock. Ship is old(2005), refurb in 2015. Jewel class ships now look worn and dated. The lack of amenities compared with the newer Breakaway/Bliss class of ships is very evident. The Norwegian formula is easily summarized: nickel & dime the passengers with up charges, and make food look appealing with cheap ingredients. They make a killing on beverages including bottled water, and use cheap Philippine /Indonesian labor wherever possible. It seems even their cruise directors are now cheap labor with incomprehensible English. The head chef is Indian, leading to baffling food items like chicken tandoori paninis!? All of the food is prepared by untrained cheap labor following a cook-by-numbers approach. Food lost in translation. The soulless minions of profit have removed slightly more expensive items like butter and cream. Now witness the result: Omelettes cooked in oil “pan release”, ice cream with little cream, and cheese cake with little cream cheese. Pastries made with margarine and minimal filling, not worth the calories. Grilled cheese sandwiches which contain spongy bread and unmelted cheese. Veritable Frankenfood! Food lost in translation. Since they are not under any supervision, are we being fed trans fats, banned in first world counties? A prior Canadian maritime cruise visited St John’s & Bay of Fundie - but our cruise had lopped off that additional leg (because it cost Norwegian port charges) and instead we were a captive audience, relentlessly upsold for 2 days at sea while they crept at 5 mph from Halifax to Portland .. a mere 100 miles. This cruise is now less of a tour of the Maritime provinces, and more of a floating bar & casino. NCL entertainment was good! Particularly the company which staged Swing, Blazing Boots, and Get Down Tonight. Unfortunately the theater seats were mostly worn out and broken. Sadly, the remaining experience is an exercise in appearance versus reality - assuming passengers can be fooled by something which looks good, even if it isn’t good. This isn’t good. It’s a sad commentary on the gullibility and dumbing-down and exploitability of most Americans. Read Less
Sail Date September 2019
If you're used to spending your holidays in the hands of Celebrity or better cruise lines, I would not recommend you try Norwegian because you'll be disappointed several times per hour. Their processes are efficient and ... Read More
If you're used to spending your holidays in the hands of Celebrity or better cruise lines, I would not recommend you try Norwegian because you'll be disappointed several times per hour. Their processes are efficient and streamlined, but the quality of everything on board is rather poor. We found it took us more than half hour to find a place to sit in the garden cafe since the weather wasn't good and everyone was trying to eat there. Once we found an empty table, it seemed rude not to offer the two extra rooms to other passengers who were also waiting, and the experience turned out more of a school cafeteria in a rush than a vacation. There was nothing wrong with those other people, they were as hungry as we were! Other nights we were refused from all dining rooms since they were full. I realize the whole ethos of this line is based around "Freedom" and being "Free to choose" whenever and whenever you want to eat, but on the Norwegian Gem there just aren't enough seats for every passenger indoors when the ship is full and the weather outside is rainy. Yes, you can always go and pick up some poorly prepared items at the buffet and eat standing up, or room service has a delivery charge. I can go on and on about how the dishes elegantly described in their dining room menus were shockingly disappointing once they arrived at the table. Presentation was rather good to mask the poor quality of ingredients/preparation. The first night we were pretty sure that the steak had been pumped with something to make it fluffier and cooked on a george foreman grill. It tasted fine but the texture was artificial. Didn't order that again. The entertainment was wholesome and included several acts with one man and his guitar, as well as dance sketches from the ship dancing crew and an acrobatics show that was very good in athleticism but had very poor production and artistry. Since we felt like we were trapped at a suburban mall on this Norwegian Gem ship while traveling from port to port, we did the best we could, relaxed and tried to find the positive aspects. However, if you think it's going to be like their brochures and videos promise, beware it will likely not be like that. Also it was a bit shocking that smoking was allowed in the casino, so passing through isn't pleasant if you are allergic to cigarrette smoke. The ship needs maintenance, and there were some workers doing their repairs, etc.. a lot of painting is needed in public areas, some of the banisters and furniture were broken and fixed with tape... all in all it was cheap but not too cheerful. Kudos for their sanitary procedures which were excellent, as well as their port services Read Less
Sail Date September 2019
Destinations were good, a bit boring at Sydney Nova Scotia Miss communication between ncl rep and agency rep and ncl online. I choiced shore credit and was told final destination could be one,,however after booking I was told by shore ... Read More
Destinations were good, a bit boring at Sydney Nova Scotia Miss communication between ncl rep and agency rep and ncl online. I choiced shore credit and was told final destination could be one,,however after booking I was told by shore excursion offc that not true, however the beginning of the cruise port Quebec I could use it for..but wasn't able to due to the miscommunication. Also book as soon as possible since alot of the better excursions were already sold out prior to sailing. Also alot of the extra cost for drinks, ex: water pkg was better to buy on ship to save money Also wasn't told we will be doing a tandem in Sydney which of course they used the life boats and started to make noise at 06:00. Food everywhere was tasteless and mostly cold..also they never change the menu, main dining room has a few more options and apparently changed those few options nightly. The specialty Italian was adequate in taste temperature and quality and quantity. Service was Wonderful there. Elsewhere not so good. Seemed like they always were in a rush. No Lobster or crab in restaurants..come on we're doing a Canadian and New England cruise Will not book NCL most likely again. At least not on the GEM Read Less
Sail Date September 2019
I chose this cruise because I am single now, and I had friend going on this sailing. I sailed NCL in1987 and had been very happy with the experience. On the plus side I found the staff very pleasant and helpful. Officers did not engage ... Read More
I chose this cruise because I am single now, and I had friend going on this sailing. I sailed NCL in1987 and had been very happy with the experience. On the plus side I found the staff very pleasant and helpful. Officers did not engage at all. The ship was very clean and my cabin comfortable with plenty of closet space. The food was hit and miss, my visit to the Italian specialty restaurant was disappointing, food Luke warm, sent back, still not hot. I gave up. The entertainment was low budget, but I found that I enjoyed most of the entertainers. We missed three of our ports due to poor weather, all needed to be tendered, I don’t recommend this ship if you have a disability, tendering difficult with lots of stairs. I would have gone on NCL again, if I had friends going, but this is the deal breaker. They having smoking in their casinos, putting their employees and customers in a proven unsafe health environment. With what we know of the hazards of secondhand smoke, this is unforgivable. Read Less
Sail Date September 2019
Great value I had a great time and would definitely do it again. The ports were well chosen, just the time at the ports could be longer. It was sometimes a little bit rushy. The food onboard is great, a final cake walk would be ... Read More
Great value I had a great time and would definitely do it again. The ports were well chosen, just the time at the ports could be longer. It was sometimes a little bit rushy. The food onboard is great, a final cake walk would be great, and thr prizes at the specialty restaurants are too high.the food there is great though. Overall, there is a good chance beeing again onboard NCL The staff is friendly, the entertainment was great and the bar tenders new their job well. However adding 20%on every single onboard service is unreasonable. Also the prices for excursions are far too high, you can make some excursions in half prize, if you do them by yourself. Both are things not related with the cruise, more likely with the policy of NCL. Freestylecruising is a good invention and makes the cruise enjoyable for everybody. Overall, well done and save sailings Read Less
Sail Date September 2019
We have sailed with Norwegian twice before, and have always loved the destinations, the value, and the service. We chose this tour because we had always wanted to see Quebec and the surrounding territories in the fall. Although the colors ... Read More
We have sailed with Norwegian twice before, and have always loved the destinations, the value, and the service. We chose this tour because we had always wanted to see Quebec and the surrounding territories in the fall. Although the colors were not yet vibrant, we did see some fall foliage and the weather was perfect. Be aware that travel to Quebec can be problematic: major airlines only land in Montreal which is 3-1/2 hours away. For us, the train was a good option (Via Rail). Once at the Port, embarkation was disorganized: there were no staff to direct us and we had to wait about 3 hours for a wheelchair assist, even though we had a scheduled arrival time. No one seemed to know if there was a line or where to drop luggage and none of the employees were available to ask. Once on board we were impressed with the cleanliness of our stateroom (we had a mini-suite), the efficiency of our steward (Lillies), and the beautiful public areas of the ship. I loved the Promenade for my morning walks as it goes the full circle of the ship with no stairs and plenty of room. We sailed about 3 hours late for some reason--there was no announcement from the captain or explanation given. In fact, communication could be improved on the Gem. One example was a notice that all guests must submit documents to immigration, starting at 7:45 and ending at 9:00 am. Groups were to be called.... those with excursions were to be in the first group, but for well over an hour there were no announcements at all, and people were stressed about missing their excursion buses. The Gem offers plenty to do onboard as well as on shore, and they even did our laundry for us one day (a big bag for 19.99). We got the Thermal Spa Package--highly recommended for relaxing and being pampered! We enjoyed listening to music every evening in the lounges and attending the nightly shows. The piano man, Nathanael Reed, was especially talented! We did not do many excursions this time, but we went ashore at the ports to shop, visit restaurants, and walk downtown. I also enjoyed going ashore for a bicycle ride in Sydney--"I Bike Sydney" offered many varieties of bicycles to rent right on the dock, and there was an adjoining parkway for riding. One excursion we did take was to Acadia Park and Carriage Ride. It was scenic and relaxing, very memorable, and now we want to go back again. Disembarkation was the exact opposite of embarkation--fast, easy and organized. Read Less
Sail Date September 2019
Fall in New England by cruise was a bucket list item. Really enjoyed spending time in Quebec City before the trip started. Processing for boarding was going well until we all got stuck in a line outside as small groups were allowed to ... Read More
Fall in New England by cruise was a bucket list item. Really enjoyed spending time in Quebec City before the trip started. Processing for boarding was going well until we all got stuck in a line outside as small groups were allowed to enter the ship, waiting in line for 40 mins. The rooms were all available by 1pm which was better than previous ships. Our cabin steward was the best. The buffet was the lowest quality we encountered, always the same and sometimes lacking of food. The entertainment was below par. We had a feeling that the majority of the staff was tired and in a bad mood. But some were very nice and helpful. Our first formal dinner in the back of the ship was really bad, worthy of complaining. Bad slow service and marginal food. The Magenta and the steak house were much better. The best shore excursion was Bar Harbor with lobster and sunshine. The ship is getting old and needs updating and paint. Getting off the ship in Boston was good and unhurried. Read Less
Sail Date September 2019
I am a solo traveler This was my 7th NCL cruise but first on the Gem. The crew was fantastic and so was the food in all the free venues. The Activity person running the solo group was very wonderful and so enjoyed the group. The ship ... Read More
I am a solo traveler This was my 7th NCL cruise but first on the Gem. The crew was fantastic and so was the food in all the free venues. The Activity person running the solo group was very wonderful and so enjoyed the group. The ship layout is easy to navigate and clean. I loved spending time in Spinnaker lounge such a great place to read. The entertainment was fun and great shows. I love the mid size ship great mix of ages and not over crowded. My room steward took excellent care of me and was very friendly. My favorite part was the Activity Staff and the fun activities they planned, I loved it. I highly recommend the Gem for any cruise with NCL great ship and staff made it a pleasant fun filled cruise. I love the way NCL treats Solo's and the Solo groups are always fun. I loved the ports of call and had a great time on the Gem Look forward to sailing on her again Read Less
Sail Date September 2019
This was our 4th NCL cruise and will be our last. We are not big eaters, but enjoy a "snack" before going to bed. The buffet, under title "24/7", closed at 10:30. We came up from shows and could not eat in the ... Read More
This was our 4th NCL cruise and will be our last. We are not big eaters, but enjoy a "snack" before going to bed. The buffet, under title "24/7", closed at 10:30. We came up from shows and could not eat in the buffet. We did not want food from a restaurant, just bread or a cookie. We ended up going up earlier, getting bread and leaving it in the room. We are not "foodies" so the food was fine. Seems as though they were cutting corners. Outside entertainment was very good to excellent and production "elements" was excellent. The room was noisy because we were under a galley, but it seems that a lot of people had a noise problem. After complaining it got a little better and they did give us complimentary wine when we complained. Other then the noise, the ship was fine. The staff was courteous and friendly so we had no complaint with them. The ports were very good, unfortunately we had to tender in 4 of the 7 ports. We got credits for excursions so we used only NCL tours. The best tour was "Peggy Cove and the Titanic Cemetery" in Halifax. Excellent guide. You usually overpay for Cruise Line tours, but with the credit, it wasn't worth looking around. Since we had only 1 bag each, we disembarkation was easy. Read Less
Sail Date September 2019
Wait staff, ship's officers and crew, security & maintenance, as usual, are all top notch. Management is just the opposite. From 6 hours on the phone over 5 weeks unsuccessfully trying to get a return call from a ... Read More
Wait staff, ship's officers and crew, security & maintenance, as usual, are all top notch. Management is just the opposite. From 6 hours on the phone over 5 weeks unsuccessfully trying to get a return call from a "supervisor" at the NCL Air Department to rectify air connections that flew us into a City 200 miles from the port on the wrong day to condescending, rude, in-your-face "service desk" managers who couldn't communicate effectively and blamed you for their errors. We overheard one loud argument that would later echo our sentiment exactly. He was yelling "This is your mistake, not mine. I shouldn't be having to work for YOU to straighten out YOUR errors on MY vacation and spend MY time trying to resolve YOUR problems." They called security on him. We smiled and thought, well, he probably could have handled that better..." Little did we know that a day or two later we would find ourselves in the same position and being goaded by these very same incompetent, argumentative "service personnel" about our credit card and saying roughly the same thing and ultimately having to "go to work" on our vacation to correct yet another error by NCL. (I guess they figured since we let them get away with taking our $200 in airfare they'd attempt to go back to the well for more.) Ours is far from the only observation on the web that over the last 5 years, while the day-to-day personnel continues to remain gregarious, friendly, courteous and competent, there has been a tectonic shift at the Helm of NCL's home office & bean counters resulting in business management that just gets more pathetic with each passing cruise. Not vessel management, "hospitality" management. As for the air department in particular, don't waste your money. Read the plethora of negative reviews about this cruise and those who've been snookered into the Montreal/YQB switcheroo. Since no one would return our calls, we finally just wrote off the $200 airfare as a loss and booked ourselves into Quebec (YQB). NCL may have taken our money, but we refused to let them steal our joy. We spent 4 fantastic days enjoying Quebec Quebec City, and wished for more to be honest. Sadly we listened to horror stories each day of people with similar experiences who had to find their own way to the port from some far away city or who sat for hours on the side of a major highway, the bus rocking from the traffic whizzing by their broken down bus. They said it was terrifying thinking about becoming a statistic. One reviewer said it took NCL 12 hours to get them from Montreal Trudeau to the ship. It's so laughable even the comedian made their misery the butt of several jokes in his act. So if you think they'll actually treat you differently than all the other thousands of guests they've hoodwinked, then the joke'll be on you. One day NCL is going to screw over the WRONG attorney who's going to file a class action suit over their "bait and switch" tactics and false repeated claims that "there aren't seats into Quebec," to which we responded, "We've got 4 windows open with 4 different airlines with flights from 4 different cities into YQB all with empty cabins, so don't sit there and lie to me. I'm looking at planes I could play ping pong in and never hit a soul with a serve." It's a shame management is slowly sinking what was once a fine cruise line. The ship's older design must have been originally for the Caribbean or Mediterranean as the only observation areas are outside. A lot of women don't like their hair being blown around after they've fixed it up. There's no area aft to sit and watch the horizon recede. The ship has mysterious humps in the floor, odd, dead-end nooks and crannies and there is no bridge viewing room like there is on Jewel-Class vessels. The curries on the buffet were, as always, excellent. Healthy choices on the buffet were plentiful. Main dining rooms were on par with other ships in the NCL fleet. Specialty dining went from totally inedible in Los Lobos (other reviewers agree) to "OMG, this is the best meal I've ever eaten!" in the Italian Restaurant (La Cucina?) The manager Vaughn, was fantastic and very observant, not to mention funny. He's a true asset to the company. All of the ports were enjoyable other than maybe Halifax and simply because it's such a big city and industrial port. I mean there's nothing WRONG with Halifax, it's just not very walkable it's so large. Bar Harbor or Portland were likely our favorite, due to Acadia and the breath-taking views from Cadillac Mountain and the views of the lighthouses from Fort Williams. Still, each port was charming in it's own way. Quebec City is worth a week. Don't let NCL entice you into cheap airfare only to find they didn't give you time to explore this fascinating world of old and new. I'm told the entertainment on board was good. I don't go on cruises for food or entertainment, but my wife and other party members enjoyed the variety of shows. The pool deck was generally lightly populated due to the chilly temperatures. The library is in an odd, but very quiet place. I liked its location. Not alot of traffic due to it being isolated at the start of a U-shaped hallway of forward cabins. It's kind of where the health club "class" workout room is often located on the Jewel-Class vessels. We did not find the Ultimate Beverage Package to be a very good deal for us because we don't drink a lot so a beer or glass of wine would wind up costing $50 when you averaged it out per diem. And forget finding a Mountain Dew when you wanted one. I mentioned earlier the attentiveness of the staff. I should clarify that I mean wait staff, room stewards, etc. If you see an officer or security personnel, they are almost always approachable, congenial and helpful. On the other hand, any "hotel staffer" in one of the dark, business-like suits - is a waste of your time. The only solution they can offer is to write an email to the home office, because they have no authority to provide any solutions for you. Your room steward on the other hand can answer 90% of your questions and solve the majority of your issues, just remember all he did for you at the end of the cruise. Same with the food services. If you ask for something politely, if it's on the ship it will magically appear at your table generally within a reasonable time. Not always, but generally. A lot of it depends on your attitude toward your server. One final tip - and it's about tips. When we wanted to acknowledge a staffer who went above and beyond, we would add an amount above what was included in our prepaid tip package to the paper receipts at the restaurant only to learn that those tips went into the general pool for all workers, thus eliminating what we were attempting to do, which was let someone know we appreciated their specific extra effort. After learning that, we always carried a little cash around and looked for opportunities to make someone's day when it was deserved. I hope I can remember that the next time I cruise with Norwegian. They may be the American Airlines of the cruise industry, but they're cheap - sadly in more ways than one. Read Less
Sail Date September 2019
I choose this cruise because of the ports of calls visited and the cruise length was the shortest (9 days) of all cruise lines. This was the second cruise we’d taken with NCL, the last was about 20 years ago. The embarkation process ... Read More
I choose this cruise because of the ports of calls visited and the cruise length was the shortest (9 days) of all cruise lines. This was the second cruise we’d taken with NCL, the last was about 20 years ago. The embarkation process in Quebec City was clumsy and resulted in long lines and wait times even though you were required to select a check in time in advance. All of the port of calls, except two, required you to be tendered to shore and required you to pick up tickets in advance. One of the two ports where we docked required passengers to be bussed to the terminal because the dock was a commercial facility. Tender process took away from the amount of time in port, especially in New Port, RI where we only had 5-1/2 hours in port. The disembarkation process in Manhattan was quick and easy. I was most dissatisfied with the quality of food on the ship. The ingredients were stretched very thin and and in many cases the food was over cooked, and was overall not very tasty. The food in the speciality restaurants (3 visited at additional cost) was better, but not up to the quality on other cruise lines The service in most venues was slow, and we only ate in the Main dining room once. We also ate at O’Sheeans, which was was no better than other venues, and we ended up walking away from our table because it took so long to get our food. We ended up eating our mid-day meals in town at the port of calls which was our best meal of the day. The overall look of the ship was good (recent upgrade), service at bars, excursion desk and customer service was good. The entertainment was average and onboard activities typical to other lines. Our cruise package included 250 internet minutes. However the quality of the wi-fi was very spotty across the ship and poor in our cabin. I spent a lot of those 250 minutes “spinning”. Shore excursion offerings were passive in nature (bus tours) and and didn’t really appeal to us as we have an active lifestyle. Therefore, we researched the ports of call and made our own tour. Overall very dissatisfied with our cruise and won’t be sailing with NCL again. Read Less
Sail Date September 2019
On Thursday September 12 I had a rather testy conversation with a man who was working the customer service desk on that morning. I began the conversation by starting to explain that we had received a voicemail saying that my wife had left ... Read More
On Thursday September 12 I had a rather testy conversation with a man who was working the customer service desk on that morning. I began the conversation by starting to explain that we had received a voicemail saying that my wife had left her purse in a public area and that it had been turned in to lost and found. What I actually got out of my mouth before being interrupted was “we received a voicemail saying” at which point he interrupted me and asked my room number. I stopped talking and gave him my room number but then began again explaining why I was there. He again interrupted and started talking over me. I told him I was trying to explain what I wanted but that he kept talking over me. I started utalking again trying to explain what I wanted and he again started talking over me. At this point he would say I was rude to him. I will call it not being very happy with him. I became very frustrated with him and told him that I wanted to talk to someone else. He waved his hand toward several other people at the counter and I moved over to that area and began to explain what I was wanting to another male worker but he moved over and tried to interject his opinion of what was going on. I then told this new person that he wouldn’t let me talk but kept interrupting me. The new person then said that was fine and how could he help me. I then explained (without being interrupted) why I was there. I gave him my name and room number and he was familiar with my wife’s purse so he went back to get it. When he came back with her purse I had my room card and ID out for him and in a matter of just a few minutes I was done. The rude worker was watching everything that went on and was laughing with another female employee as I was getting ready to leave. I asked him if he thought this was funny and he said no that he thought it was sad. I said that I thought it was sad also. I decided that I wanted to get this persons name so when I was sent an evaluation of my cruise experience I would know who he was. I did not see him behind the service desk again until the evening of Saturday September 14. All I really wanted was his name so I walked up toward him and tried to take a picture of his name tag. He tried to cover up his name tag and then tried to engage my wife in a conversation about how rude I was to him. He said I was not allowed to take pictures of him and said he was calling security. I said go ahead that I would talk to security. During that time my wife and I were able to read his name tag and I made a note of it. So, I waited. A woman who said that she was his supervisor came out to talk to me and I explained all that had happened. She said that for security reasons I wasn’t allowed to take pictures of him. I told her all I wanted was his name and that I now had it so I would delete the pictures of him. With her watching I deleted both pictures I had taken. She said that she would talk to him. By the way, a security representative did show up while I was talking to her but I never interacted with him. For the life of me I don’t know why he over reacted like that. As I explained to his supervisor I am the one on vacation here and the one who has spent a lot of money to be on this ship. All of the employees of this ship should feel like they work for me and most do. I am not sure what his agenda in working on that ship is but on that morning it was certainly not to listen to me or try to help me with a problem. It seemed to be to interrupt me and talk over me. While still on the ship I went to the NCL website and filled out a comment on my experience and made a note of the confirmation number and after not hearing from them I filled out another comment form a couple of days later (all while still on the ship). Two days before disembarkation I received a call from the manager over the service desk (a different lady) wanting to talk to me. I went down to talk to her in person. She was very nice and mentioned the NCL form that I had filled out on the NCL site. So at least I had got their attention. She was very apologetic and kept apologizing for his actions. She mentioned that they would use it as a training tool. The cruise itself including the itinerary was not bad and we enjoyed the ports. I will say that we have never been on a cruise that tendered so many ports. Out of the 8 ports we visited 5 of them were tendered and one of the dock ports was at a commercial dock so they had to bus us over to the passenger dock. So 6 of 8 were non-standard docks. Also, the food in the food court was subpar. We spent most of our breakfast and lunch meals in O’Sheehans. And unlike most Princess cruises we never had a dinner choice of shrimp, scallop or lobster dishes. The only fish meals we were offered were a variety of filleted fish. My wife and I frequently take cruises and they are almost always enjoyable. We have 14 on Princess, 4 on Disney, 7 or 8 on Carnival, 2 on Oceania and 3 on Viking. I believe this is either our 4th or 5th on NCL. I will tell you that this man and his actions will certainly make this cruise memorable but not in a positive way. But I walked away satisfied that someone had finally heard me and apologized for his actions. Ken Read Less
Sail Date September 2019
We chose this cruise for the itinerary. We had not cruised on Norwegian since the mid-nineties, but past experiences had been good. More recent cruises had been on Princess and Celebrity. Our biggest disappointments were with the food in ... Read More
We chose this cruise for the itinerary. We had not cruised on Norwegian since the mid-nineties, but past experiences had been good. More recent cruises had been on Princess and Celebrity. Our biggest disappointments were with the food in the "complimentary" venues and with the seemingly constant nickel and diming we saw. The food on past Norwegian cruises had been good- the "specialty" restaurants had been for a special occasion, not to get a good meal. This is our first cruise ever where neither shrimp cocktail or escargot was offered- the menu reminded us of a diner or Cracker Barrel- nothing exotic at all. Can you imagine a cruise to Canada and New England not offering lobster? We certainly couldn't, but they didn't. On the plus side, our mini-suite was spacious and nice- the only negative was it was below the uncarpeted buffet dining area and patrons or cleaning staff moving chairs made noises that carried down to our room. This will be our last cruise with this line. Read Less
Sail Date September 2019
Time of year and cruise itinerary. Ports of call were about what we expected but found the tendering to be very tedious . Snacks or light food in the late afternoon could have been more varied. The crew were very polite and helpful. The ... Read More
Time of year and cruise itinerary. Ports of call were about what we expected but found the tendering to be very tedious . Snacks or light food in the late afternoon could have been more varied. The crew were very polite and helpful. The entertainment for the most part was top notch and Harry O 'Donoghue present a very funny and entertaining program. In addition we had dinner with him one night and thoroughly enjoyed his company.. I would suggest you have more performers like him. We ate at four of the specialty restaurants and enjoyed all of our meals (especially Cagney's - went twice) except for Modero's which I found the food to be overdone and very dry. We were very impressed at the cleanliness of all phases of the ship and the effort by the staff to keep every one germ free (washy, washy?) Will do Norwegian again! Read Less
Sail Date September 2019
DINING/DRINKS/SERVICE: We paid for the Meal Specialty Dining Package, Adult Ultimate Beverage Package and the Prepaid Service Charge. It was money well spent and a great value. We were able to eat at four specialty restaurants and the ... Read More
DINING/DRINKS/SERVICE: We paid for the Meal Specialty Dining Package, Adult Ultimate Beverage Package and the Prepaid Service Charge. It was money well spent and a great value. We were able to eat at four specialty restaurants and the food in each was excellent. The Venetian Main Dining Room also had great food. Some of the desserts were better than what we had in the Specialty Restaurants. The Garden Cafe was great for breakfast and snacks, fresh fruit, soft serve ice cream, salad, breads/muffins. O'Sheehan's Neighborhood Bar & Grill had good food. The dinner food in the Garden Cafe served was mediocre. SERVICE: The service throughout the ship was great and the staff works hard. I saw some of the wait staff, especially bartenders put up with some rude people and they did it gracefully. Even though we prepaid Service Charges we tipped our room steward extra and also tipped extra in some of the specialty restaurants (even though 20% was included). ENTERTAINMENT: What we saw in the Stardust Theater was okay. The seating in the main area is cramped, not much leg room which made it uncomfortable. The upper side levels had more comfortable seating. Because the majority of the people were older the Stardust was packed the two times we attended a show. BAND ENTERTAINMENT We really enjoyed the Jose and Patti AND the band Sonata. SHORE EXCURSIONS: All of our excursions were booked through Norwegian and most of them were excellent. The "Fortress of Louisbourg" was good; however, our bus arrived 30 minutes late and returned us to the dock 10 minutes early. The time was 10:30 AM-2:15 PM and we note each excursion states "estimated." It was an extreme rush to try to see and enjoy the Fortress of Louisbourg which was a disappointment. This excursion should be longer because there is a lot to see and they have reenactors in the buildings which are period dressed and it is very interesting. The "Iconic Towns of Nova Scotia" tour our guide on the bus was excellent. The area the bus stopped at in Mahone Bay is across from a beautiful church and next to the water. It is a beautiful area; however, there is only shopping here. It would have been better if they eliminated Mahone Bay so more time could be spent in Lunenburg and Peggy's Cove. Regardless, it was wonderful and the prices were very reasonable. HOT TUBS/POOL: The hot tubs (6) and swimming pool were great and often empty at night Read Less
Sail Date September 2019
wanted to see the Maritimes, hopefully with fall colors, but too early for that, up the St Lawrence was great, lots of little , villages. fantastic homes in Newport, must hv been nice to have money in those days only downfall was number ... Read More
wanted to see the Maritimes, hopefully with fall colors, but too early for that, up the St Lawrence was great, lots of little , villages. fantastic homes in Newport, must hv been nice to have money in those days only downfall was number of ports where you had to tender in, some were 25 min each direction ship was very modern, wonderful staff in rooms & eating places ate all meals in Garden Cafe where food was very varied and good dress was casual which I prefer , entertainment in Stardust lounge very good enjoyed Halifax, Pier 21 was very enjoyable ( this is where immigrants landed, and had a Titanic exhibit, weather was good, sea rough coming into Rhode Island, end of hurricane Dorian Did not leave ship in most ports because of tendering and I use a cane to get me around very happy with trip and will most likely do it again Read Less
Sail Date September 2019
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER ... Read More
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER cruise on this cruise line ever again. After reading the negative reviews on this site, I really did want to give Norwegian a fair shot and form my own opinion because to be honest I don't need 5 star. However, with Norwegian, no better than 2 star and overpriced. Prior to beginning our cruise, we traveled to Quebec City 2 days beforehand because we wanted to explore the city and its surrounding area. Let me tell you Quebec City is so charming!!! If you are considering a vacation, I highly recommend you travel to Quebec because the area is just wonderful. On the day of our cruise, we were advised by our hotel we could either walk to the pier or take a cab. The day was nice so we opted to walk, BIG MISTAKE. Others like us experienced the same mistake as well. In Quebec, there are two (2) areas the ship can dock at. The first area is easily accessible but the other is located on the opposite side of the railroad tracks that is to be quite honest dangerous to walk to because there is no side walk that wraps around all the way to the boat so you are forced to walk on the street. VERY DANGEROUS. We seen families with small children walking in the street to and from the boat prior to us leaving on our cruise. When we arrived finally to the boat to check in for our cruise, it was complete mayhem with no signage anywhere. There were several open areas of the large tent to enter but some were for security, passengers leaving the prior cruise, and new passengers coming in for the new cruise. Again, complete mayhem! We walked to this gentleman at one section of the tent to ask him where do we go to check in when he screamed at us "GO AWAY"!!!! I was furious and tried to explain to him all we need to know is where do we go to check in at which time he screamed at the top of his lungs again "GO AWAY, GO AWAY, JUST GO AWAY". I was so furious at him I literally gave him a mouth full and walked away eventually finding the check in spot. When we found the check in spot, I immediately informed a Norwegian rep how we were treated and essentially ignored so I posted on Twitter 3 tweets of my experience with Norwegian, including Norwegian Cruise Lines, and my room #. Of course not one person from Norwegian has yet to contact me. Now mind you I paid about $3,500 to Norwegian for our cruise and 3 excursions so I did not appreciate being ignored or being contacted by Norwegian one bit. After we checked in, we proceeded to the boat and everything else fell into place. Below are my comments regarding everything else: Mid-Ship Balcony Room: Small but very nice. The Steward kept it clean daily and ensured we had ice filled daily. The TV in the room, however, was terrible. Hardly any channels to watch for free. We had about 5 or 6 dedicated Norwegian channels (i.e. camera of ship cruising the ocean, dedicated Cariloha sheet channel, programs of on board activities, etc...). The remaining channels were news, sports, and 2 movie channels that played the same movies all 7 days long. If you wanted to watch a pay per view, that was going to cost you $10.00 a movie! Buffet: OMG, please dear god do not eat at the buffet. The food was the worst. On Royal Caribbean you have several food stations to go to such as salad bar, Asian, desert, etc...On Norwegian, you have the same food EVERYDAY in all locations. The food was dry and looked horrible as if they save it from prior cruises. When I poured ranch dressing on my salad it flowed out just like water and tasted like it! O'Sheas Restaurant: Actually, very good. Burgers were great and the sandwiches were terrific. Fine Dining Areas: Not bad but nothing special. Food was restaurant quality at best. Pay Restaurants: We did not do because we figured we paid them enough. Cleanliness: Average. Everyday, we would see old drink glasses and wine bottles either on the stairs or outside that were not picked up for days. Literally! Shows: Average at best. Julie Bar the comedian was the best. Elements show was HORRIBLE. You walked out of that showing asking yourself "what was it about"? Port Stops: Sydney, Nova Scotia (Loved it); St. Johns Bay, Nova Scotia (We did not stop due to bad weather); Hallifax, Nova Scotia (Loved it, including Peggy's Cove); Bar Harbor, Maine (Loved it!!!). Tours: We took a tour while in Quebec, Peggy's Cove from Hallifax, and Bar Harbor and all were terrific. Each tour had primarily senior citizens who were severely challenged in walking so at times it seemed it took longer just getting on the bus than the actual tour itself. Disembarkation: Surprisingly, went very well. Take this review for what it is worth. It's honest feedback. If you have a chose between Norwegian and another cruise line, pick Princess or Royal Caribbean. Read Less
Sail Date October 2018
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that ... Read More
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that everywhere you turn, they are charging extra for things that used to be complimentary. Maybe we are getting more critical after having been on several cruises, but this had definitely gone downhill in our opinion. We felt that the food in the dining rooms had dropped in quality and selection. Mediocre at best. Dress code now seems non-existent in dining areas. It seems like they are constantly trying to promote or sell something - raffle tickets, etc. The ship design seems to be disorganised. The layout is not as user friendly as other ships that we have been on. On the plus side, our cabin steward was great. One of the best we have had. We like NCL because of their itineraries and freestyle dining options. We have placed a deposit for a future NCL cruise, but will definitely also be looking at other cruise lines for future cruises. Read Less
Sail Date October 2018
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo ... Read More
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo beautiful and lots of fall colors. Weather is a huge factor for this cruise. We were prepared with our coats, hats, scarves and gloves. But had St. John cancelled and had to stay on the ship due to gale force winds. This time of year is huge with wind, chances of rain and we even had some snow flurries one day. So be prepared for alittle disappointment due to weather not the cruise lines fault. The ship was nice and clean, staff great but entertainment was the worst I’ve seen on five Norwegian cruises. Only saving grace was Jose and Patty. Food was good. I believe they’ve shifted the great food to the specialty restaurants so main dining is good but not great. But we aren’t picky at all. Read Less
Sail Date October 2018
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his ... Read More
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his massage, plus his therapist tried to do upsell in the middle of his massage. It made it to where he couldn’t relax after that. When getting a massage a person does not want to think about money. I feel that the therapists realize that the client is in a vulnerable position and tries to take advantage of that. Second, was with a CruiseNext staff member. As a Platinum Plus Latitudes member, I have cruised with NCL many times. Usually more than once a year. I was not invited to the Dinner with The Officers, Behind the Scenes Tour, or The Private Cocktail Party. Since this was my first time on the Dawn, I was looking forward to these events. When I went to inquire at the CruiseNext office, the assistant there was quite condescending to me. When I said it was not making me feel like a very welcome guest, she continued to berate and tell me all that I was doing wrong. I did share this with Tony, the Hotel Director, and he seemed to take this very seriously and I am happy with his response. Pedro Sera, our Cruise Director, was one of the best, if not the best we’ve had. He made the whole cruise go seamlessly smooth. We were amazed at the amount of participation that Pedro had during the events. Bravo!! Thank you, Pedro & Tony. We have never had any complaints about the food on NCL, but this cruise consistently was above and beyond expectations. Many compliments to the chef and his staff. Awesome job!! Read Less
Sail Date October 2018
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout ... Read More
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout remains quirky. That said, by day 2 it was easy to figure out where everything was and the best way to get their. Next the staff, start to finish, outstanding. El, Nathaniel, Layla at Gatsby's simply made our cruise with their tremendous service and warm greetings. Also, the guitar player, Rob Ondras as a consumate performer who had a wide range of songs. We ate at all of the specialty restaurants and had good to great food. We ate at two of the main dining rooms, Aqua and Venetian and enjoyed both meals. Venetian is very large so we preferred Aqua for a more intimate experience. Now for the "suite-life". This completely changes the dynamics of cruising. We were in cabin 12030 what included a balcony and floor to ceiling windows. We had a couch and two chairs so if we wanted to read, relax, and watch the water go by, we had a great view at all times. Next our concierge, Roel, was great. At check-in, he whisked us onto the ship and brought us to Cagney's for lunch. As the Dawn does not have a Haven, suite passengers have Cagney's or Moderno's for lunch and breakfast. These amenities and priority boarding and disembarking, plus the little treats left every night, makes for an elevated experience. Finally , we enjoyed each port and each port was unique. Quebec is a charming, old world city with plenty to see and do. Sydney was a quite little stop with a great Irish pub and a charming local tour. Halifax has Peggy's Cover which is not to be missed, and Bar Harbour included a great local lunch and then a gentle hike around Acadia National Park. In summary, bundle up, get in the spirit, and you will love this ship and ports. Read Less
Sail Date October 2018
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck ... Read More
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck for 12 days. We did go to all the specialty dining restaurants and found Cagney's to be ok nothing special. I was also disappointed that here we were in the sea food capital for north America and not a lobster, crab, mussels, etc  to be found on this ship (lots of rubbery shrimp there idea of sea food ) If it was in something it was little bits and pieces in a flavorless soup. All the soups tasted the same. We tried to have corned beef and cabbage at O"Sheehan's what a disaster. The waiter did try to warn use though. The waiters and other service personal were great, but does not make up for bad food. Also we had a lot of food options because of our cabin choice penthouse. like breakfast in Modenro and lunch in Cagney's. Day after day my husband would order waffles soft mushy gummy waffles from the breakfast menu at Moderno and me cold eggs benedict. The first day I was excited to try the crab cake eggs benedict I never ordered that again. It was out of a can pressed crab meat that was very fishy not like crab should be. The risotto at Le Bistro was like glue. The only dissent meals we did have were at Orchid Garden but you put enough soy sauce and chili paste on food it helps. The buffet I will say for breakfast had plenty of omelet stations cooking eggs to order. On the first couple of days there were little croissants but never did I see them again. just the same food day in and day out. as the cruise went on it looked like the were running out of things and your choices became less and less. I will say that my husband and I hate to waste food a lot of the time we would share a meal, so those of you who say just don't eat it and order something different that is not the way we are I just would have liked the food we ordered to be good and I was not about to order some more bad food. Someone in this company needs to get a grip on the chefs and food prep on this ship. Never have I cruised where the food was just so bad. So $10,000.00 later very very DISAPPOINTING ! Did not do much of the entertainment and activities as we were visiting the towns we went to see. Service was good although we did not use much of it as we are pretty self reliant. We did several excursions and got off the ship at every port. The best was Bar Harbor food tour although some of the towns people were rude guess by the end of cruise season they have had enough of the tourist. Also liked Boston food tour. Did not travel with children. Would not go again for the money we should have flown to Boston/New York rented a car and got to really see the fall colors and ate as much lobster and seafood as we wanted. Activities we did very little on the ship I did the painting class, we wanted to play deal or no deal but there was always a monetary amount of money the cruise ship required so never got to play. Service was great but if the food is bad it does not matter how good the service is. Are cabin was great as we paid to get this great cabin. Did not see any of the entertainment.The one thing I will add about the staff as reading some of the other reviews I found it humiliating to parade the chef out to talk to patrons about how bad the food is this is something the Norwegian corp needs to take care of I am sure the " chef " is only working with what they give him. Which is not much. Read Less
Sail Date October 2018
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that ... Read More
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that we bid and that the transaction was binding and irreversible. She said that there was absolutely no one else we could talk to above her! They refused to believe me that all I bid was $300 and basically called me a liar! They also flood your email with offers on future NCL cruises so that if an important one might be sent, it would be overlooked. That might have been what happened in our case, but NCL did not CARE! We tried to negotiate a less expensive suite but they kept quoting their stringent unbending rules. NCL has no "customer service" . All they care about is their "bottom line". We were told we could try and use our insurance and cancel our trip AND repay for the balcony room we had originally wanted. We might get 70% back on a future cruise. I will NEVER take a future NCL cruise! Also additional unauthorized charges were put on our account before we left on the trip: $1,280 for "Gifts and More" and also the Ultimate Beverage Pkge. for $89. pp. We promptly called and got these items removed! At this point we must have been labeled "super gullible suckers" by NCL. When on board the Gem we found out that they were about 800 passengers shy of a normal trip amount, but that ALL of the suites were full! It is no wonder if others were treated as we were! We have traveled with Grand Circle, OAT, Princess, and Holland America, and always been treated fairly and excellent by these company's. We will tell everyone we know not to go take an NCL and why! The food was only mediocre in the main dining room and cafe. The food and food choices were a lot better in the specialty restaurants. We were allowed 4 nights of 12 in the specialty restaurants. The restaurants for people in suites at breakfast and lunch, The Modera and the Cagney were outstanding in quality but their hous of operation empowers shorter. We forgot we could order room service meals at any time. We found all of the staff excellent except in the Garden Cafe so we seldom went there. Embarkation was slow because we had a trainee. It was nice to e in a priority line but it took too long because of this! Read Less
Sail Date October 2018
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal ... Read More
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal package which turned out to be very nice for most of the restaurants. We also had the drink package that was offered and found that to be very nice. The main Dining Room was used for three meals, however the food served was not as nice as the specialty restuarants.We used the cafe for breakfast and lunches and found to be average food. Our cabin was a little small and the bathroom even smaller than we experienced on other cruise lines, but that was our choice. The room was a sea view window on deck five mid-aft ship. The bathroom also needed updating due to stained toilet and cracks in sink, howerver the shower was ok. The service throughout the ship was great in all departments especially in the cabin which was visited at least two times a day.I would say the entertainment was average with some shows better than others. The embarkation and disbarkation was very easy with no problems. Our ports of call were great to visit and had sights that were interesting to see. We had two days at sea on this cruise and one from Boston Mass. to N.Y. was not needed for the ship went out in the Atlantic and turned back toward N.Y. Also this time of the year the Atlantic Ocean can have rolling seas which might make some a little uncomfortable. All in all this was a good cruise. Read Less
Sail Date October 2018
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