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Norwegian Port Canaveral (Orlando) Cruise Reviews

Teppanyaki, Overly salty entre, luke warm miso soup, and worst appetizer
Cruiser Rating
3.2
Average
2018 reviews

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1-10 of 2,018 Norwegian Port Canaveral (Orlando) Cruise Reviews


Customer service isn’t part of our culture

Review for Norwegian Escape to Caribbean - Eastern

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Dasjapan
6-10 Cruises • Age 50s

Norwegian Escape, 4/16 departure 1st trip after the Dominican grounding… day 3 & apparently bad weather and one port call cancelled and got a recorded message that my 2 different tours cancelled with no alternatives. Very disappointed by the lack of customer service when things go wrong. No real information of what’s going on other than ‘weather’ - that’s is all they said. Do yourself a favor, ...
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Sail Date: April 2022

Cabin Type: Family Mini-Suite with Balcony


A new culture aboard that you are not going to like

Review for Norwegian Escape to Caribbean - Eastern

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singledad33
2-5 Cruises • Age 50s

Are you ready to be disappointed. This is the cruise line for you then. They have adopted a new culture of ~ No You are the problem We don’t care Burned food Chipped drink glasses The crew eats before you You move out of the way for crew Miscommunication Chaos Zero customer service until you ask for a manager, then ask for an officer, then 2hrs later the officer ...
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Sail Date: April 2022

Cabin Type: Mid-ship Mini-Suite with Balcony


A really great experience, beautiful ship and fantastic crew.

Review for Norwegian Escape to Caribbean - Eastern

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Marcusg1954
6-10 Cruises • Age 60s

This was our first cruise since Covid-19 shut things down. And first time sailing on Norwegian. Up to now we had stuck pretty much to Celebrity Cruises but our last experience on the Edge was less than satisfactory so we tried Norwegian based on a friend’s recommendation. Glad we did, I liked everything about this ship, especially the dining. Food was excellent, I’d say definitely a cut above ...
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Sail Date: April 2022

Traveled with disabled person


Amazing professionalism in a difficult situation

Review for Norwegian Escape to Caribbean - Eastern

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Lisalanc
2-5 Cruises • Age 60s

My son found the Escape and invited me and his dad to go with us. It was to be a fun family getaway. As is well documented, the boat grounded on a sandbar and had to return to the pier. The cruise was cancelled and Norwegian had to begin the difficult task of disembarkation internationally. I was amazed at the offer of a free refund and the same amount spent credited towards another cruise. ...
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Sail Date: March 2022

Cabin Type: Mid-ship Mini-Suite with Balcony

Traveled with children


Ship famously grounded but I was treated spectacularly!

Review for Norwegian Escape to Caribbean - Eastern

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Izzy301
2-5 Cruises • Age 60s

Unfortunately our cruise was cut short but during our entire stay we received five star treatment. After an initial mishap involving my bags General Manager Kivanc Ucar took a special interest in ensuring that all our expectations were met and he succeeded. Every time I had a question he or his wonderful assistant Kathleen Francisco were there to help with whatever we needed. Most people will ...
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Sail Date: March 2022

Cabin Type: Balcony Stateroom

Traveled with disabled person


Better than Expectation

Review for Norwegian Escape to Caribbean - Western

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Kool Kist
10+ Cruises • Age 50s

This is our second time on the Escape, last time in 2016. Enjoyed both cruises. You can tell the crew is delighted to be back to work. Over the top helpful and friendly. Ship is in great shape. Our cruise didn't require Passengers to wear Masks on the ship. All the crew wore Masks the entire time. We had Thermal Spa passes for the week which is always wonderful. All 7 days we enjoyed ...
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Sail Date: March 2022

Cabin Type: Mid-ship Balcony Stateroom


Love the reduced capacity, could not go to one port. Great service.

Review for Norwegian Escape to Caribbean - Western

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LuvMyTrips
6-10 Cruises • Age 30s

Choose the Escape for dates and departure port. We were looking forward to 3 ports, and Hreat Strirrup Caye. One port was cancelled before we left, Grand Cayman instead another sea day. Not ideal. We were able to NOT wear masks on board which was very nice, but asked to wear them a each port. Have sailed on Norwegian before, first time on Escape. Our first stop is always O'Sheehan's. Best wings, ...
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Sail Date: March 2022

Cabin Type: Mid-ship Balcony Stateroom


Fun for family and Couples

Review for Norwegian Escape to Caribbean - Western

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JW72010
6-10 Cruises • Age 30s

We mainly picked this cruise ship because we have sailed with Norwegian in the past and found that the size of their ships are perfect. We have sailed with Royal Caribbean before too and found their ships were too big and had too many people. Our last 3 cruises have been with Norwegian and we can say nothing but good things about the cleanliness and service from the staff. I will say over the ...
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Sail Date: March 2022

Cabin Type: Balcony Stateroom

Traveled with children


Our Escape on the Escape

Review for Norwegian Escape to Caribbean - Eastern

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Trish Traveler
10+ Cruises • Age 60s

Our return to cruising was a "last minute" (10 day out) booking on the NCL Escape, February 26-March 5, 2022, Eastern Caribbean out of Port Canaveral. This was our first balcony ever! This is also the largest ship we’ve sailed as we usually prefer mid-size. The price was great with the four perks included. The cruise was wonderful! We also learned there was only about 1800 passengers onboard a ...
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Sail Date: February 2022

Cabin Type: Mid-ship Balcony Stateroom


Great time!!

Review for Norwegian Escape to Caribbean - Western

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Kimf
6-10 Cruises • Age 50s

We sailed in February 2022 and had a great time. My husband and I (mid 50s) and our 19 year-old son went on this cruise and got an upgrade to the Haven 2-Bedroom suite. The room was fabulous! Lots of storage (more than we needed with just three of us), very comfortable King-sized bed in the main bedroom and my son seemed fine with the bed in the second, smaller bedroom. Both bedrooms had ...
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Sail Date: February 2022

Cabin Type: The Haven Aft-facing Penthouse with Balcony


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