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434 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

First let me tell you the best part of this cruise; the price. 5 out of 5 I found a super deal on an inside room. $149 pp for a 5 day cruise is crazy. I did bid on an upgrade but it was not accepted. Entertainment 3 out of 5. The ... Read More
First let me tell you the best part of this cruise; the price. 5 out of 5 I found a super deal on an inside room. $149 pp for a 5 day cruise is crazy. I did bid on an upgrade but it was not accepted. Entertainment 3 out of 5. The comedian was horrible, just not funny at all. The games were good and they forewarned about potential adult content when present. The Singers/Dancers were very good. The magician was excellent. Room: 5 out of 5 and yes we had an inside room. The layout of this inside room made it better than balcony rooms imo as far as usable space without tripping over each other. Lots of storage options as well. The room steward did a great job. Food: 3 out of 5. The buffets were good and there was certainly plenty of choices. However after having cruised with 2 other cruise lines this one fell short with the dining room options. The service was great and the setting very nice. But it is evident they are pushing people toward their extra fee restaurants. The New York Strip is the same quality as you would get from one of these “steak companies” that sell steaks out of the back of a truck. Not good quality at all. This was the biggest disappointment of the cruise for me. Every other cruise I have taken (5 others), the food has blown me away. This was our first cruise with Norwegian. Staff: 3 out of 5. Our room steward was awesome as was our waiters. I’m not a complainer. I didn’t file a single complaint all week. But on 4 occasions when I asked a question I received a very snippy response. Anybody can have a bad day but this seemed to be commonplace with the Guest services staff. One time I asked for an iron. I couldn’t understand the entire response so I asked the gentleman to repeat what he said. He used a raised voice and said “were sending it” and hung up. Another time was asking a question about declaration forms. They just seemed very stressed and poorly trained. I guess if my job was to listen to people gripe all day it might put me in a bad mood as well. I e just never seen this on the other two cruise lines I have used. The worst part was the public restrooms. 1 out of 5. Our restroom in our cabin was nice and well cleaned. The public restrooms were horrid. From over flowing toilets to no toilet paper to a bathroom with blood all over the toilet and floor. The worst part was after letting staff members know of the condition they were not cleaned quickly (within 30 min). Read Less
Sail Date January 2020
This was our 15th cruise and 3rd on NCL. I had a great time but that said, would probably pick a different class of ship next time. This was the largest ship we have been on and think we prefer the 3,000 passenger size better. Breakaway ... Read More
This was our 15th cruise and 3rd on NCL. I had a great time but that said, would probably pick a different class of ship next time. This was the largest ship we have been on and think we prefer the 3,000 passenger size better. Breakaway had a ton of options to try but if you are looking for a traditional ship feel then this wasn’t it. Embarkation at Port Canaveral was the smoothest and quickest we have ever had anywhere. We stayed at Disney Pop Century before the cruise and took the complimentary Magical Express bus to the MCO airport. (Set this up when you check in to the resort and make sure you load your luggage on the bus you are taking) Then we took the Go Port Canaveral bus to the port. Was on the ship in about 15 minutes. No waiting more than a couple minutes for anything. Food was great! Buffet was clean and food warm most of the time. Options changed daily but of course the favorites were there all the time. Pizza not that great but burgers were huge and the fries better than McDonald’s. Crepe bar in the evenings was awesome. If the buffet looks closed just check out the other side of the ship and you will likely find something. The main dining room food was good in taste and presentation but lackluster in options. They obviously were saving on cost by not offering much in the way of glamorous fare; a lot of chicken and pork dishes. However since most cabins are offered three specialty dining meals as a free option then that elevated the food to better than average. We ate at Teppanyaki; fun Beni Hana style Japanese cook. Cagney’s; super good steak house. And Maderno the Brazilian bar-b-que; lots of meat. The Fillet was excellent in all. Maybe not worth the upcharge if you have to pay cash but if it is a free promotion or you have cabin credit then definitely worth it. There is no poolside grill for a quick bite or any quick serve in the Atrium area unfortunately. O’Sheehans pub restaurant had great decor and decent food. There were some other free restaurants so lots of options but you have to look and read to find them. Overall food was good or better than average cruise fare. Activities were always going on somewhere. I didn’t attend much but my daughter said they were fun. Went to about 45 minutes of the Glow Party. That is the new White Out deck party. It starts at 11 pm (don’t believe the 10:45 time noted in the description) It was not a typical White Out party with black lights so white clothing did nothing to enhance the atmosphere. If you want to wear something special then pack neon colored clothing and glow sticks. The program was the Cruise Director (DJ) hyping up the crowd to get them to jump up and down and dance to the loud techno music repeated 100 times. The entertainment shows were very good. “Six” was a fun Spice Girls concert/history lesson but very hard for me to understand the British girl banter that was the bulk of the dialog. I am sure I missed a lot of humor. It would be helpful to brush up on Henry the 8th and his six wives history before the show. The magic/comedy show was the best I have ever seen anywhere. Saw a Queen tribute band that was amazing. If the show doesn’t take reservations, get there at least 30 minutes before or it will be full. My biggest complaint was the ever-present smoking areas and how they affect non smokers. Of course the Casino is smoking and being that it is gigantic and in the middle of everything, it contaminates the venues around mid-ship. You have to pass through the casino stench to get to a lot of places. On the pool deck there is a large smoking area that is cordoned off with Plexiglas strips which are open on top, bottom and front. This is located between the main pool and the kiddy-pool. The Plexiglas strips do nothing to contain the smoke so the main pool and kiddy-pool areas are smoke filled. The starboard half of the adult deck H20 is smoking so of course that means all that deck has smoke if the wind is blowing right. Most ships set up smoker areas that are higher and downwind of the public areas but not NCL. If you are a smoker then NCL wants to make it easy for you to enjoy smoking where everyone else is located. The word must be out because there seem to be a lot more smokers on the Breakaway than a normal ship. If you are bothered by smoke then pick another class ship. Service was great. The staff seemed happy and personable. Our room steward was quiet and cleaned well but did not interact at all. I think he is not comfortable with speaking English yet. If you asked nicely for something, the staff went out of their way to try to please you. I don’t drink but saw lots of bars with only a couple people and even bar service guys walking around the deck looking for drink orders. I saw some crowded bars during a venue but you didn’t have to look hard for a free bartender if you were willing to walk. The single pool was crowded of course and the deck around it filled up by 8 am with chair hogs. A curse on anyone who saves a chair for more than 30 minutes without using it! NCL does not enforce the “no saving chairs” rule. The water slides and ropes course was really good for a ship. The ship has a lot of people and NCL likes to put big events in small venues like the atrium where only a fraction of the people who want to see it can physically be present. This means you have to be diligent and get to the venue early to get a seat. Restaurant reservations are similar. You must plan well ahead. “Freestyle” actually means you have to schedule everything well in advance or you miss out. Be sure to get a tender boat reservation as soon as you get on the ship or as soon as they are available. Although our Cruise Director just ignored the tender ticket order and announced for everybody to show up at the tender deck which created a big crowd. Make sure you have the free NCL app downloaded and know how to use it. That tells you what is going on in the day, keeps your reservations straight, your account balance, etc. We didn’t do it but it would have been worth it to get the $10 pp upgrade for texting. Debarkation also quick. We picked 9:15 and they released several groups all at once with ours. A long line but went quick. Got on the last Go Port Canaveral bus. Overall, great cruise on a ship that could have been better managed to allow all guests an enjoyable time. Read Less
Sail Date January 2020
The Breakaway was always clean and tidy and in very good shape. The layout is nice. The cabins were small, but well designed. One bummer: no college football was anywhere to be found during the bowl season. We loved being able to ... Read More
The Breakaway was always clean and tidy and in very good shape. The layout is nice. The cabins were small, but well designed. One bummer: no college football was anywhere to be found during the bowl season. We loved being able to walk around the ship outdoors and sit and chat by the sea. Specialty restaurants were plentiful and nice. We enjoyed Teppanyaki and Moderno. The food at non-specialty restaurants was ok – comparable to Carnival but not as good as Royal Caribbean or Princess. Bar-wise, we loved the Shakers Martini Bar. It was usually not very crowded and quiet and comfortable. We really enjoyed that the shops are not all in your face hawking their merchandise. The layout is almost such that you never have to see a shop unless you want to. We were not disturbed too much by photographers as well. The atmosphere on the ship was laid back and great. Even though it is a big ship, it was easy to find your quiet spot, sit, and use your drink package (which is a must have!). As this was our first NCL trip, we had to get used to making reservations for dinner and to many shows or attractions. Once we did, it was not a problem. The Ice Bar was great. Six was a good show as well. Excursions: We did Mr. Sancho’s in Cozumel. It was fantastic in every way. We would highly recommend it. In Grand Cayman, we did the Snorkeling and Sting Ray excursion with Captain Marvin. It was very good and much cheaper to book directly that with the cruise line. In Ocho Rios, we did the Dunn’s River Falls and Whitewater Rafting Excursion with Karandas Tours/Excursions in Jamaica/Dwight Soares. Dunn’s River Falls was crowded but a lot of fun. Whitewater rafting was entertaining, but not the least bit thrilling. The tour operator was just ok. We loved Great Stirrup Cay. It was very crowded. NCL put 4,900 passengers on the island that is realistically equipped to handled 3,800 or so. Once we found a spot, everything was fun and tranquil. The food on shore was ok. The bars were almost impossible to get to during the stay at Great Stirrup Cay. The island is seriously under-barred and under-restauranted for the amount of people. All in all, it was an excellent cruise and any concerns I had about sailing NCL were unfounded. We would definitely do the Breakaway and NCL again. Read Less
Sail Date December 2019
We chose the Breakaway for a group of four families (19 of us in total, including teens and young adults) because it fit in our families' schedules. It was a treat to spend New Year's Eve on such a great ship. I read a lot of ... Read More
We chose the Breakaway for a group of four families (19 of us in total, including teens and young adults) because it fit in our families' schedules. It was a treat to spend New Year's Eve on such a great ship. I read a lot of negative reviews during the time leading up to our cruise and became a little nervous about what we might experience. As a group, we were very pleased with the level of service we received and didn't see any evidence of the negative comments others had posted. I have a nut allergy and received excellent attention from the Assistant Maitre D', Marliza. There was an erroneous charge on our account the first night and it was promptly handled by Evidente at Financial Services. The service staff worked really, really hard all week since the cruise was filled to capacity. Despite such demands, we didn't ever feel like we waited an unreasonable amount of time for anything. If a particular bar was swamped, we simply went to another. The food was delicious, although my young adult son wished the portions were bigger. I wish there was something that could be done about the lack of lounge chairs available on sea days, but that is an on-going issue for every cruise line, I hear. Both embarkation and disembarkation went well enough. The tendering process was rather confusing despite an attempt to group people by time slots. The show 'Six' was absolutely fantastic! This is a very high quality show with excellent performers/musicians. 'Burn the Floor' was also very enjoyable. There is so much talent evident in these productions. I highly recommend them. Our favorite nighttime hangout was Syd Norman's Pour House because the band that plays there is excellent. They perform classic rock and do it well. The instrumentalists and the vocalists are really good. I wish the venue was bigger. Every night that we went was jam-packed. The wait staff couldn't circulate and most people had to stand. That is evidence that the band is of a high caliber. My husband and I bought the spa passes so we could use the Thermal Suite for the week. It was a lovely, tranquil oasis from the crowds. We think, however, that the one on the Gem was better laid out. Others might think differently. In another comparison to the Gem, there was a lot more storage/drawer space in our stateroom on the Gem. Our inside cabin on the Breakaway, though, was functional and the bathroom was a good size. It was a great trip full of memory-making for our four families. Read Less
Sail Date December 2019
We first sailed on the Sun in 2010...The ship is an older one (2000 I believe) but the upgrade in 2018 really made the ship look new. We originally had a family ocean-view but bid $140 (x2) for an upgrade and got a balcony two days ... Read More
We first sailed on the Sun in 2010...The ship is an older one (2000 I believe) but the upgrade in 2018 really made the ship look new. We originally had a family ocean-view but bid $140 (x2) for an upgrade and got a balcony two days before we sailed! I also bid on a mini-suite but did not get it sadly. The bidding game is kinda fun! Getting on the ship was the fastest we ever experienced! Room was ready by 130pm and baggage was delivered at 230pm. When we tendered to Stirrup Cay it was quick and easy with no lines and the same goes for when we got home. For a sold out cruise it was amazing! The cabin was really clean, well laid out and roomy (for a cruise ship anyway). Bathroom a bit tight but we also like to RV so we are used to small bathroom showers! Bed was VERY comfortable, but the convertible sofa not so much for our two adult children with us...a bit like sleeping on the floor they said (hard). Balcony was GREAT to have and the in room coffee maker was a really great thing to have as well! We were on 10th floor, port side AFT (Room 10062). Some noise from chairs on pool deck but other than that the AC was great, water hot and pressure great, lots of places to plug in phones and was very clean. Room steward was very good as well. Dining was very nice. We ate in Seven Seas one night (dress accordingly), Four seasons once then hit buffets the rest of the cruise. Kids ate in Sushi Bar on 12 one night, they said it was great. Food was very good, appetizers and entrees changed nightly in all restaurants (to keep things different) and quality was very good. Buffets were also rotated...Mexican one night, american the next...etc We watched both main shows and loved them. The quality of the dancers.singers was better than expected and the shows were entertaining and enjoyable. The final night show with the crew was really the best. We also spent time in the Windjammer listening to the piano player (great by the way) as well as did several trivia games, newlywed and couple games and also spent time each night in Spinnakers watching Karaoke after 10pm. The casino was eh...I brought money expecting to play but the table minimums were too high and the electronic games were really "rigged" or set so you never win anything...avoid them at all costs! Drink package was AMAZING and the service, for the most part, at the bars was good. Expect to wait when it gets crowded. I read a few complaints about the sales tactics on board and must agree...My wife and I spent around $400 (with extra tip) for couple massage and were hit with a lengthy sales pitch afterwards...really took the enjoyment out of a really good massage. We did not buy anything because of this high pressure sales tactic. As far as the other sales pitches...simply don't go see them! Great Stirrup Cay was really nice (ocean freezing...but it is December mind you) and we spent about three hours there. Rented the covered lounge chairs for the afternoon and later found that the shore excursion credit we did not used covered them! :) Overall we loved the trip and already booked the Sun for our next cruise in October (14 days thru the Panama canal). The smaller ship keep lines and crowds to a minimum, few children running around and the clientele seem more "adult" and behaved than on Carnival (mad house usually)...and with the smaller ship we don't have to fight to eat, swim or get a lounge chair! Read Less
Sail Date December 2019
Extended family Christmas Vacation Cruise. The Breakaway reinforces our love for NCL. Overall, this is in our top 5 of great cruises. 1st time on the Breakaway, and it did not disappoint. THE GOOD: (1) The ship layout NEVER feels ... Read More
Extended family Christmas Vacation Cruise. The Breakaway reinforces our love for NCL. Overall, this is in our top 5 of great cruises. 1st time on the Breakaway, and it did not disappoint. THE GOOD: (1) The ship layout NEVER feels crowded. Despite almost 5k passengers, the only time it ever felt like there were a ton of people was post-shows at the theater. Even disembarkation / embarkation was smooth and not generally crowded. We actually got onboard at 11:30am on day one - which is a first! (2) The dining rooms (see the "not so good" for other food experiences). We ate every night in the Manhattan Room and our waiter / staff was amazing. We had a large party, and they accommodated us in every way imaginable. Can't say enough about the excellent service we received in the dining room. O'Sheehans and the Noodle Bar were really quite good as well. Don't miss the wings and brownie cheesecake at O'Sheehans! (3) The weather. We had some "sporty seas" moments in the Atlantic, but even then, the ship handled it well. The weather was amazing - it only rained when we didn't care about rain, and the temperatures both on and off ship were perfect. (4) Hidden spaces: This ship has a ton of places where if you want to go chill, you can. In fact, this is a feature of all of the NCL ships we have been on. We spent tons of time just relaxing on the Waterfront outside of the Martini Bar. (5) The Atrium was just a fun place to be. The cruise director and his staff did a great job of keeping the party going throughout the cruise. (6) Stateroom: NCL's bigger ships have well thought out staterooms and more importantly, bathrooms. We had a total of 5 staterooms in our group (part of a bigger group) and they were all very well thought out. Coffee in the balcony and higher rooms is a really nice touch. The complimentary sparkling wine was disgusting, but it was a nice "welcome back" gesture. (7) Excursions / Itinerary: We went to Nassau (too rough seas for the private island), Jamaica (Ocho Rios), Grand Cayman, and Cancun. The excursions we took were: Bahamas: none; Jamaica: Dunn's River Falls - CANNOT recommend this enough... amazing experience; Grand Cayman: Stingray City and Snorking (awesome time) and Cancun: Passion Island. I strongly recommend all three of these excursions. (8) The shows were good enough. Production value was good, the casts were good. However, it wasn't "Royal Caribbean good", so if shows are super important to you - take that into consideration. By contrast, the shows on our Alaska cruise on the NCL Bliss were amazingly good. That said, the Christmas show was great. THE NOT SO GOOD: This isn't NCL, it's Port Canaveral staff, so I won't hold it against NCL - but the Port personnel are about the most surly, miserable people on earth. Listen folks - if you want to start thousands of people's vacations by being a complete jerk, maybe you should go work somewhere else. You don't have to be all smiley and fake happy, but you also don't have to be downright miserable. Add to that the incompetence at check-in (see #4) and it wasn't a great start. (1) Stateroom attendant: We met him on embarkation day and saw him twice after. We had to request via the operator (the "housekeeping" speed dial said "your stateroom attendant is busy, please try your call again later") to replentish the coffee, toilet paper, shower soap, etc. - basic things. We hung our towels, and came back to fresh ones, so evidently "saving the environment" as displayed in the bathroom by hanging and reusing towels isn't important enough to our guy. Terrible service. All of that said, it didn't really impact the overall enjoyment of our cruise. Just annoying. (2) Speciality restaurants: We booked this cruise in April 2019, and could not book specialty restaurants at booking time. We repeatedly checked, since our packages included 3 speciality restaurants - and could never book them. Once booking opened, they claimed they couldn't accomodate a reservation for a group our size, and that we would have to book once on board. Once on board, all reservations were taken - so the "Free Specialty Dining" part of the overall value was lost. We never ate at specialty restaurants while on board. (3) Pay for coffee?!!?? We had the "Unlimited Drink Package" as part of our fare (one of the "benefits", and discovered that espresso drinks were not included. There was one place to get espresso drinks on board (deck 6, Atrium Bar), and they were SUPER slow. Completely understaffed and overworked personnel at the coffee shop. (4) Smoking: The casino is on deck 7, in the middle of the ship. It's smoking allowed everywhere in the casino (except for a small area - and it made no difference). The middle is open from decks 6-8, so the stench was pervasive on all 3 of those decks. The Bliss, by contrast, doesn't allow smoking, except in a few areas of the casino (opposite of this ship). You would think NCL would have a uniform policy on this, but evidently not. The smell at the center of the ship is literally nauseating (unless, I guess, you're a smoker). Also, we observed people smoking cigarettes and vaping in non-smoking areas (pool deck, Waterfront, Whiskey Bar) and staff did nothing to stop it. (5) A nit for sure, but there have definitely been better and more engaging cruise directors than Paquito. The CD staff was great in the atrium - but that was the ONLY place they were. They were doing the "compulsory" stuff - nothing more. Overall, I give this cruise a solid 9.5 / 10. NCL is a fantastic cruise line, and this particular cruise did not disappoint. I won't even call my "not so good" observations bad - they were just not to my expectations. We will definitely cruise NCL again, and would consider the Breakaway again. I wish NCL would do something about the smoking - it really ruins an otherwise beautiful ship. Read Less
Sail Date December 2019
We chose this ship because of the itinerary. We found the ship to be very similar to the Epic all the way down to the smaller rooms and restaurants. The food was good and it was nice to see what type of food would be served at the evening ... Read More
We chose this ship because of the itinerary. We found the ship to be very similar to the Epic all the way down to the smaller rooms and restaurants. The food was good and it was nice to see what type of food would be served at the evening buffet. Our kids enjoyed themselves. The negative aspects were the room stewards were not as attentive as we have seen in the past. Washclothes we're not left, and 2 towels for 4 people. We also had to ask for the soap dispenser to be filled in the shower. We have up on the main dining rooms after 2 tries as the service was lacking. Overall, having done many cruises with multiple companies, we have experienced much worse. We would sail on the Breakaway again if the itinerary was right. NCL has been our favorite cruise line after Disney. Thank you again. Read Less
Sail Date December 2019
Let me start by saying that I have cruised over 25 times, and usually travel on Carnival, where I am Platinum. We just returned from 5 day itinerary to Costa Maya and Cozumel. The ports were fun as usual, so I'll spend some time ... Read More
Let me start by saying that I have cruised over 25 times, and usually travel on Carnival, where I am Platinum. We just returned from 5 day itinerary to Costa Maya and Cozumel. The ports were fun as usual, so I'll spend some time talking about the ship. SERVICE/SHIP: I have been on NCL several times before, and it seemed to me that the service was much better on this ship, perhaps because it was smaller. The refurbishment last year resulted in an updated, classy ship with lots of dining choices, but not really enough in the way of amenities.The staff was extremely friendly and some of them spent the time to speak with us individually about their experiences with NCL and the various ships they had been on. The photo setup is really excellent here, as you can scan your card to view and order your pictures instead of scanning walls and walls of photos to find yours. They are also organized in binders so you can see the photos themselves. I wish there was a way to view your folio instead of having to wait in line. It seemed like some folks at the service desk only did specific things, so that was a bit confusing for the guests when they were told to go back to the front of the line and wait for someone else. The displays of gingerbread houses around the ship and the trees were really nice for the holidays! Embarkation and debarkation was one of the fastest and most efficient I have seen. Bravo! FOOD: Freestyle dining is not really a concept that I'm used to, but the boards on various decks made it easy to see what times were going to be the most crowded so you can plan ahead. We went with the 3 meal dining package (purchased the first day), which was a good deal considering that Cagney's steakhouse, Le Bistro, and La Cucina are all a la carte prices (and they are not cheap). What I am not sure of is why some of the restaurants are one up charge ($39 for Teppanyaki, for example) while others are a la carte. Venues are very nice, but overall I felt like the service at Cagney's was a little slow and I would have been slightly disappointed if I had to pay the a la carte prices. La Cucina's service and food were both excellent. Le Bistro was good, but I ordered one glass of wine and the waiter kept "topping it off". I was then charged for 3 glasses of wine, despite the fact that I did not ask for more and my glass was never more than 3/4 empty. The one dinner and lunch we ate at Seven Seas was good, but the service was very slow. The buffet food was also pretty good, but the beverage area is very cramped and you are really better off going to the great outdoors. SPA: I chose a special for $109 which was a massage and eye treatment. This was pretty good, but there was no chance of relaxing with all the noise coming from things banging and being dragged around in the Windjammer bar above.The hard sell at the end for products costing well over $200 also takes a bit away from the experience. ACTIVITIES: The usual stuff for days at sea like bingo, Mr Sexy legs etc. with a couple of fun additions like the Wheel of Ill Will and the musical trivia games. The comedian, Julie Barr was also pretty funny. Alvin the cruise director was a hit, especially during the Cake Master competition. I would like to see more "enrichment" activities where you can learn something. I'd even be willing to pay for something like a cake decorating class or some kind of art lecture etc that doesn't revolve around the art auction. PRICING: I would say this cruise was a great value considering we had an awesome time with a very nice room. I started with an ocean view and wound up with a balcony after I bid on an upgrade. I might not do this next time, as I found out if I had waited to book at the last minute, I could have probably gotten the same room for less, but I did not have the luxury of waiting to book. The only thing to be aware of when booking is that gratuities on things that are "free at sea" are not automatically included and those will be an additional charge. I did have lots of fun overall, and would recommend giving this ship a try. I'm sure I will sail on it again! I hope this helps! Read Less
Sail Date December 2019
We selected this cruise because we got a great last-minute deal. Embarkation went extremely smoothly and quickly. Disembarkation was even faster. Customs was on the ship and released us as soon as our photos matched. The entire crew ... Read More
We selected this cruise because we got a great last-minute deal. Embarkation went extremely smoothly and quickly. Disembarkation was even faster. Customs was on the ship and released us as soon as our photos matched. The entire crew was friendly and helpful. Our sailing was five nights long. The entertainment in the Stardust Theater was good. The ship's performers were very talented and put on a great show. They put a lot of work into their performance. We had an off-ship comedian a couple of nights. Her first couple of performances she had trouble engaging the audience, but apparently, she had everyone engaged at her last performance, which was an adult performance. The evening game shows in the Bliss Lounge were hokey but drew a crowd. There were very few activities during the day and the bulk of the activities were for a fee. Deck 6 has a great walking track. The ship's lifeboats were used to tender in Cozumel. Getting into the port went smoothly and quickly. Early morning departures were expected to get a pass, but no one checked the pass as we boarded the tenders. In Costa Maya, we were at the pier next to another NCL ship. We were unable to sit on our balcony there as the other NCL ship was playing music on the pier at eardrum breaking volume. The complimentary dining rooms were hit and miss with their meals. Most of the meats were overcooked and on the dry side. The fish and chips should be avoided. Three of us ordered red snapper one evening and none of us could eat it. That was the first time that we have experienced a meal we could not eat on any of the many cruises we've taken. The shrimp burger on the pretzel roll is very good, the shrimp salad is also good. The bluefin fish is excellent, although a small portion. We have never been compelled to seek a better evening meal at the buffet until this cruise. Please note, we received good service in the dining room, it was just the food that was hit and miss. We ate at two of the specialty restaurants. Moderno had an excellent salad bar, but the meats were all overcooked. The rotisserie pineapple between the entree and dessert was very good. Le Bistro required that you dress up. The NCL website indicates that you can have bouillabaisse, which has not been offered for two years. Our meal started off with stale bread and when we pointed this out we were not offered fresh bread. We were tempted to go down a floor to the Garden Cafe to get some good bread. The mussels appetizer was excellent, as was the shrimp entree. The scallop appetizer has very small scallops and no flavor. The scallop entree was rubbery and improperly prepared. The soul was overcooked as was the steak. Even with an excellent price, we would think twice about taking this cruise again due to the hit and miss food. Read Less
Sail Date December 2019
Well folks gonna try and make this review as honest as I can.This was our first time time on NCL and on the Sun. I made reservations in early in Nov for the 5 day Eastern Cruise on 12/2/19 from Port Canaveral to Costa Maya and Cozumel the ... Read More
Well folks gonna try and make this review as honest as I can.This was our first time time on NCL and on the Sun. I made reservations in early in Nov for the 5 day Eastern Cruise on 12/2/19 from Port Canaveral to Costa Maya and Cozumel the price was right and we've been to both ports before so we knew what to expect. I booked a ocean view cabin on deck 7 which was a forward cabin and you could choose 2 perks with that booking. I chose the drink package and dinning package for 2 nights. Even though those are considered free you have to pay gratuities up front which was $99.00 /pp for drink package and $15.50/pp for dining .Average drinks on board cost about 7-15 dollars for beer and mixed and drinks up to 15 dollars are included on your package. For top tier liquor it cost more. So if you drink more than 15 drinks on the cruise you'll pay for your up front money.Be aware if you are in Port on day of embarkation you'll be charged Fl state taxes which was about 60-80 cents per drink.Hope that info helps on your packages.Now as for the Cruise itself. About a week after I booked the the cruise I got a offer to to "Bid" on a upgrade from our ocean view room to a balcony or a mini suite room so for the heck of it I bid the lowest I could for each room which was 50.00/pp for the balcony and 75.00/pp for the mini suite. After reading some boards I saw where if you were a first time cruiser on NCL and you put in a low bid you probably wouldn't get a upgrade. About a week before the cruise I was notified they accepted my bid for the balcony so for 100.00 I got moved from deck 7 to deck 10 mid-ship balcony. So it's worth a shot to bid for upgrade. Embarkation went smooth took about 10 mins to check in and get your key card. We waited for about 45-60 mins in terminal as we got there a little after 10 am and they started boarding at about 11:30 am. The ship it self is a smaller vessel and doesn't have a lot of amenities of the newer and larger ships.I really wouldn't recommend for kids it as there is not much for kids to do once on board but they do have a kids camp.I felt the ship was kept up and clean along with our cabin no issues at all. Our cabin steward did a good job of keeping up the room.As for the food I thought it was decent and was mostly your standard buffet choices and like most of the buffets I've been to the food could have been warmer on some of the dishes.Over all I thought the choices were good and flavorful.We also ate at the main dinning room for both breakfast and dinner . For breakfast It seemed to me they have about the same choices as other cruise lines I've been on nothing out of the ordinary. I thought the food was good. As for dinner I thought to choices of food they gave you was a good variety and the choices I chose was tasty.The service could have been a little better but the more crowded it got the slower the service became.I think the servers get overwhelmed. The 2 specialty dinning venues we chose was the Japanese which was great and our cook was funny and and entertaining and the food was very good. The second we chose was the Italian and the food and service there was excellent. Now for the bar service.When i went to any of the bars on board it never took me over 5 mins to get a drink and they made a good drink no issues there. Now if ya laying out on deck or in a lounge the service is slow. Sometimes it's best to waddle up to bar to get your own.I thought they had a good variety of things to do during the day and evening. We went to 1 show and the they did a good job of performing and we enjoyed it. The other place we spent most of our evenings was at the Windjammer lounge and listened to a solo guitarist name Jason. He was very entertaining and would take requests and played a variety of music.We really enjoyed him. We also thought the other entertainment we saw did a good job. Disembarkation went very smoothly as we chose to carry our luggage and get off of ship early. However we did have one snafu which disappointed us.When we docked back at the port we ended up docking at terminal 6 instead of terminal 10 were we had left. There was no announcement of this change prior to us leaving the ship. So for those of us who parked at 10 we had to take a shuttle bus back to terminal 10 parking garage and our poor bus driver didn't have clue as to where he was going so after driving around for a bit we finally made it back to our parking garage.Over all We thoroughly enjoyed our first cruise on NCL Sun, it wasn't perfect but then again there always some glitches that go along with cruising however we would sail on the ship again.Hope this review was helpful to you. Read Less
Sail Date December 2019
Chose this cruise because it suited our dates and we were able to get a cabin in The Haven. We are not fans of large ships but since we got into Haven which is a smallish enclave with its own facilities we thought to give it a try. We ... Read More
Chose this cruise because it suited our dates and we were able to get a cabin in The Haven. We are not fans of large ships but since we got into Haven which is a smallish enclave with its own facilities we thought to give it a try. We only left the boat once in Tortola and remained on board during the sea days - very quiet and relaxing. Because we were not on decks 15-16 where the Haven is located, we had long waits for the elevators and it was a very long way from our cabin to the nearest elevator. Not recommended for mobility issues. Embarkation was made difficult because we had arrived later than expected due to a serious road accident which slowed us down. No one greeted us at the boat and we had difficulty getting information as to where to check in, etc. Getting off this giant ship was truly a zoo... huge lines of people, massive crowds, - definitely not our thing! We ate mainly in the Haven's dining room. It served an excellent breakfast with many options. Breakfast and lunch can be taken on the pool deck as well as in the main dining room. Both lunches and dinners were very good with a wide ranging choice. We also ate in the three specialty restaurants which were part of our package. The highlight of the three was Ocean Blue which served superb oysters and very good chowders. The Italian restaurant was good but not special and the Latin American type steakhouse which brought different servers each with a different cut of meat directly to the table was also quite good. Overall the service in the dining areas was excellent. We did not participate in any activities except the swimming pool at the Haven. The pool is very small and is to be used mainly as an exercise pool. It was also good for children who seemed to enjoy jumping in and out of it. The hot tubs were comfortable and not too hot or too strong. We did only one shore excursion to Long beach in Tortola which was a bit crowded but the water nice and calm and not too cold. Despite the excellence of the service, some good food and a more private enclave, we do not intend to cruise on a boat this size again. Read Less
Sail Date November 2019
Me, my 2 teens, my GF and her 2 teens went on cruise over Thanksgiving. Service and staff were great. Very friendly and helpful. We had an interior and GF and her kids had mini suite. I was a little nervous at first glance of the ... Read More
Me, my 2 teens, my GF and her 2 teens went on cruise over Thanksgiving. Service and staff were great. Very friendly and helpful. We had an interior and GF and her kids had mini suite. I was a little nervous at first glance of the interior bc it was 2 twin beds and a couch but there was not enough room to pull out the couch. I thought there was a mix up. On our booking page on NCL website it had a stock photo of the interior room and it said sleeps 3/4 and looked like it had one of those pull down beds. I asked the room steward and he said he would get 3rd bed made up in the evening. He basically took the cushions off the couch and added some bedding. It wasn't bad but the room was just too small. I thought the food in the MDRs was really really good. I am a picky eater and there were always a couple apps and a couple entrees I wanted to order. Breakfast in the MDR is 100X better than the buffet. I wasn't disappointed in any of the meals in the MDRs. I thought the MDR food was much better than the last few Carnival cruises I have been on. The buffet on the Sun is a bit blah and is very crowded. I did find some Asian dishes on the buffet that were decent. Tip - upon boarding don't let them steer you to the outside buffet at the back of the ship, This just had hamburgers and hot dogs and some other lame items. The indoor buffet is much better. Also, I was astounded how many people opted for the craziness of the buffet vs going to sit down MDR. The MDR were never crowded but we ate fairly early - between 6-7. Alcohol is very expensive. The ultimate beverage package is like $95/day (before tips I think). I didn't get it and opted for the self-assist rum runner package (lol) which lasted most of the cruise. I did get a classic margarita (maybe 8 Oz) and it was $15. Only big gripe relates to the sports bar. I am a big college football fan. Me an my son went there on Friday after Thanksgiving to watch college football. It was late afternoon and they were not serving food. The ship only gets ONE sports channel. They showed the Turkish basketball league on all 10+ TVs in the sports bar. The next day (Saturday)was even bigger day for college football. They had European soccer on. I asked someone and he said they only show NFL games. Fortunately we were in port and found a Hooters in Cozumel to watch the big game. Overall it is a nice ship, nothing fancy, but nice. Again the food in the MDR was really good. I didn't have any problems aside from being charged for a couple sodas at dinner while having the soda package but they cleared those off no problem. I would do this cruise again but get a balcony room. Read Less
Sail Date November 2019
Arrived the night before and stayed at a hotel in Orlando. Used an XL Uber to get to Port Canaveral in the morning. As a family of four, I'm always looking for affordable ways to get to the port. After years of using a rental car, we ... Read More
Arrived the night before and stayed at a hotel in Orlando. Used an XL Uber to get to Port Canaveral in the morning. As a family of four, I'm always looking for affordable ways to get to the port. After years of using a rental car, we started using Uber when sailing out of Miami and loved the convenience. The cost is about the same as a rental car and it's great to just be dropped right at the port. We were Haven guests so that gave us access to the much shorter line to go through security. The regular line was ridiculously long. The Haven check in desk was chaos. No communication as to who to check in with or what the process was. We got there around Noon and the waiting area was about 3/4 full. After figuring out you check in with your name and then wait to be called up, we sat down to enjoy the provided snacks. Nothing fancy, but a nice treat none the less. Check in took much longer than usual due to the laptops used to take guest's pictures and issue room cards. They just kept crashing. Once our family was called up, the laptop crashed twice. The staff were starting to get treated quite rudely by some guests. It obviously is not their fault the system can't handle the load. NCL really needs to determine if this is a network or hardware issue and remedy it. After finally getting checked in, we were quickly taken onto the ship to the Haven lounge where we met the concierge. We did use their services a few times during the cruise and they were always great. Had a wonderful lunch at the Haven restaurant. We ate here several times for breakfast, lunch and dinner. The food was always delicious. One of the best perks of being a Haven guest is the restaurant. There are so many activities on the ship that we didn't have a chance to try them all. My DS, 17, had so much fun he was really bummed when the cruise was over. He loves Entourage and always makes great friends there at the beginning of the cruise. My DD, 12, doesn't like the Splash Academy due to the structured activities. She still found plenty to do; Ropes course, mini golf, water slides, rock climbing wall, etc. She was not bored. The staff everywhere on board are absolutely fabulous. Always friendly and helpful. This was our first time at Great Stirrup Cay. We were not impressed. The snorkeling is so-so. Floats are available for rent, but that's not our thing. We just like to swim/snorkel and sit on the beach. Go the farthest end before the Haven section and there are fewer people there. It didn't look like the new Haven area was open and we weren't given any information about it. The offered excursions were too pricey in our opinion. The drink package works here, but that just means the bars are always slammed and it's hard to get a drink. The BBQ lunch is also included, but the food offered is limited and not that great. We would have been happier just eating at the buffet on the ship. My biggest complaint was that to sit in a lounge chair with an umbrella cost $20 for the day. They have staff whose sole job is to chase people out of those chairs unless they have a reservation or are willing to pay. We chose to sit in the row of loungers in front of an umbrella, not in the chairs next to it, so didn't have to pay and I think we got more shade than if we had sat there and paid for it. I often hear people say NCL nickle and dimes everything to death. I usually disagree, but in this one case, it really is a dumb move on their part. Guest then drag loungers all over to get 'free' shade or are unhappy to get booted from loungers because it's really not obvious in advance that you'll have to pay for those. It just doesn't seem worth it. Make them available on a 'first come' basis and be done with it. We were done on the island in about 3 hours. Did all excursions in ports on our own. Magic Mountain in Jamaica was a huge let down. Found a great creperie in Grand Cayman and finally went to Chankannaab in Cozumel. It is an inexpensive excursion on your own, however, we found there's not much to do. We had no desire to swim with dolphins, the snorkeling was poor, the beach is man made so the sand is very compacted, and you have to use stairs to get into the water since there is a big drop off. We won't be going back. Disembarkation was easy for us as Haven guests, but takes a lot more time if you're not. A whole new process is in place. You no longer need to fill out a declaration form except in rare instances and they use facial recognition to check you against your passport. No longer see a customs agent. The computers that do the facial recognition are slow so not sure this is actually faster than the old way. Last critique, the drinks were never consistent. I usually get a long island ice tea. Only once can I say I got one that tasted like one out of the 3 or 4 times I tried. My DH drinks whiskey. Sometimes it was a good poor, sometimes it was down right stingy. Find a good bartender and stick with them to ensure you get good drinks. All in all, we love NCL and already have our next cruise booked. Read Less
Sail Date November 2019
We are frequent cruisers; typically, with several generations of family members. This time, though, we wanted a cruise for just the two of us. What better time than Thanksgiving week (no juggling grocery lists, no cooking, no cleaning ... Read More
We are frequent cruisers; typically, with several generations of family members. This time, though, we wanted a cruise for just the two of us. What better time than Thanksgiving week (no juggling grocery lists, no cooking, no cleaning up...)? This was our first foray aboard the Breakaway and the first time via the new Port Canaveral cruise terminal. Opting for low stress, we used AA miles for first class seats to/from DFW/MCO, followed by GoPortCanaveral airport pickup, transport to the Marriott Lakeside just off the Orlando airport complex, pickup the next morning and transport to the cruise terminal at Port Canaveral. Very easy. The night clerk at the Marriott was forgettable, but the morning guy was AWESOME. I'd revisit this hotel just to see him again! An easy ride on a comfortable buss and we quickly arrived at the port, collected our bags from the sidewalk and made our way up the escalator to the entrance where we were directed to the Haven line. Registration was simple (passports, photos, and off you go) and we were escorted immediately to our Deluxe Owners Suite. We locked our valuables in one of the two safes in the room and headed out to explore! The Breakaway Haven is almost identical to Havens on the other Breakaway- and BreakawayPlus-class ships. We opted for lunch in the Haven dining room. OMG. The soup of the day was chilled strawberry which was absolutely delicious and would have been dessert had we not enjoyed it before the entree. All of the food we had in the Haven dining room during the week was delicious, made perfectly to order, perfect temperature, beautiful and calorie-free (ok, I made up that last part!). The room was gorgeous, spacious, everything you'd expect from the best of the Haven -- except for two things: the very uncomfortable sofa (which, thankfully, we had no one sleeping on in this DOS which sleeps only 4), and the neighbors. The Breakaway is designed to be able to open a movable wall between the DOS and the OS (and it adjoins/connects to a 1BR suite as well) for large groups up to 10. Unfortunately, when you have very loud neighbors who spend their waking hours cursing at the children and the children screaming in response, it makes the living room in the DOS unlivable. This was our experience. I felt really bad for the children... The muster drill was standard except that the servers at O'Sheehan's didn't want to let us sit at the atrium railing and wait for it to begin. Once completed, our cruise began in earnest. The cigar lounge on deck 8 was my husband's favorite hangout and he made several acquaintances along the way. The best food was (not surprisingly) in the Haven restaurant. I always hit the buffet at least once during a cruise just to sample the Indian food which was very good this time as well. I could do with some new vegetarian options in all of the restaurants -- the current selections are tired except for the cauliflower steak in Ocean Blue. The food at Margaritaville was very disappointing although the servings were HUGE. In general, the service all over the ship seemed "less than" we've seen on other NCL ships. From the Haven Concierge down to the buspeople in the buffet... they just didn't have that same something special we've grown accustomed to. There were, of course, a few exceptions but they were rare. None of this spoiled our experience, it just didn't ice the cake if you know what I mean. We opted for only "beach" excursions as we wanted to relax and enjoy each other. This worked out very well and we enjoyed the beauty and stillness of each one. The only entertainment we did was SIX (we've seen most of the other shows already). I know by now to take earplugs with me because the volume in the Stardust Theater is excruciatingly loud. They, again, did the trick. We both enjoyed the music and the all-female performance very much -- I think this was their first-ever performance aboard this ship. We were rained out in Jamaica but that was ok with us -- another day to relax and explore the ship. We had researched George Town ahead of time and went directly to the Old Havana Cigar Shop to buy my husband a supply of Cuban cigars. He gives the cigars and the shop a big thumb's up. Upon our return to reality, disembarkation was easy and organized. We took our luggage with us to the Haven for a final breakfast and set the room sign to "Make Up Room Now" so the steward could get a head start on the next group. I do miss the perfectly poached eggs... The GoPortCanaveral coach was waiting for us although the driver this time was a tad surly. An uneventful drive to the airport, a brief wait in a very crowded Admirals Club, first class seats back to DFW and home to collect our furry children from the doggie spa. A very nice cruise! Rating our NCL ship's crews to-date (from best to least): 1. Joy 2. Pearl 4. Getaway 5. Escape 5. Gem 6. Dawn 7. Breakaway 8. Pride of America 9. Jewel 10 Sky Our next cruise takes us back to the Pearl (3rd time, 1st since her refurb) to the H1 Garden Villa. We are very excited about that! Read Less
Sail Date November 2019
When I saw the advertisement for $199 for the 5 day Bahama cruise, I couldn't pass it up. We booked it about two weeks prior to departure, chose the drink package and two specialty dining meals. Getting on and off the ship at the ... Read More
When I saw the advertisement for $199 for the 5 day Bahama cruise, I couldn't pass it up. We booked it about two weeks prior to departure, chose the drink package and two specialty dining meals. Getting on and off the ship at the beginning and end of the cruise was a breeze. We were checked in promptly and offered water to drink while waiting. For debarkation, we elected to walk off, and since we timed it between platinum and special guests, we didn't have a long line. Customs was on the ship deck with a facial recognition camera and a quick look at the passport. On board, the only drawback was the music choices and hours. During this cruise, we had no classical or instrumental entertainment other than the piano in the Windjammer. I get tired of the oldies music (even though I'm 53). The evening show was the usual cruise ship venue, but on the last night the cruise director introduced all the managers and many department supervisors, so we were able to thank them with applause. I thought this was nice. Our cabin could only be reached from the bow of the ship. See cabin review below. Fitness: We like to walk on the promenade in the mornings but two mornings on our trip it was partially blocked for maintenance. No big deal, just reverse and go the other way until you get back to the barrier, but it seemed like they could've blocked just a portion of the deck instead of the entire deck section. I have to appreciate that NCL takes safety seriously. The food was good. We had the buffet every morning for breakfast and usually went to the aft Great Outdoors buffet for lunch. Dinner at Cagneys was delicious and filling. No problems ordering or waiting at the Four Seasons. The last night, we had dinner at the sushi bar. The staff was exceptionally courteous. Overall, the sushi menu is rather limited but the entire meal was well prepared, fresh and delicious. The chef even made my husband a typical California roll that wasn't on the menu at all, and gave us an additional plate of sashimi and nigeri beyond what our meal package included. We easily ate $80 worth of sushi and sashimi, in addition to our edamame appetizer and sake (two kinds available) and were stuffed. All was included in our meal and beverage packages. So the sushi bar, for us, was a great added value. Shore excursions: We couldn't stop at Great Stirrup Cay the first day because the waves were too rough for tendering. So we puttered over to Nassau a day early. My husband and I didn't get off the ship as we've been there before. In Freeport, we took an NCL offered excursion for the Luxury Day Sail and had a good time. Drinks, a bento-sandwich lunch and snorkeling was included. We didn't go very far off shore and my only complaint was that it was too short. The guides were friendly and attentive. The last port was Great Stirrup Cay again, and that's always fun. We just get chairs and stay by the beach but some seniors next to us said they had a great time on the zipline. My only complaint about the Cay is the barbecue offerings. Hamburgers, hot dogs, pizza and fried chicken are your choices. I was hoping for a fish option, but they had salads, too. I've traveled on the Sun twice before and like the ship because of its small size. The staff remember you and the ship is well kept. I would go on it again. Read Less
Sail Date November 2019
2nd cruise with NCL. Platinum on Disney, nearly same on RCCL and Carnival. I would rate my experience level as similar to RCCL and Carnival. My first NCL cruise was in The Haven on the Epic. For this cruise, my room had a fair amount ... Read More
2nd cruise with NCL. Platinum on Disney, nearly same on RCCL and Carnival. I would rate my experience level as similar to RCCL and Carnival. My first NCL cruise was in The Haven on the Epic. For this cruise, my room had a fair amount of broken/damaged furniture and worn carpeting in front of the balcony door. The dryer hose in the bathroom kept disconnecting from the wall unit. The toilet generally had a delayed flush process, sometimes taking up to 3 minutes after pushing the button before it would flush. Felt the balcony table was way too small to be very useful. Room Steward team (Ji Wei Wei) was excellent, friendly and efficient. Room Service Steward "Jeekerson" was also excellent, had a great memory and friendly/outgoing presence. Looked forward to his morning delivery of coffee and goodies. Sadly, I had a disappointing attempt at dinner at Los Lobos. Food was just not good and was bland, uninspiring and generally flavorless. The salsa was just weird tasting, I sent my appetizer back and after 2 bites of my entre I gave up. To their credit, the service and management staff did a great job in attempting a service recovery; offering to replace the food, offered other entrees, a beverage and dessert. I politely declined as I didn't really think a different dish would have made a difference in my ability to enjoy a meal. I really enjoyed the Indian food choices that were on the buffet. Desserts were very good. The fresh, made to order dessert crepes was a real treat. Pizza. Where was the pizza? I discovered it quite by accident on Day 4 while walking through one of the specialty restaurants one morning and noticed some pizza condiment containers. They weren't open and I asked a steward setting up what time service started and for how long. I was stunning when he said from 11 - 2pm. That's it? Pizza available only 3 hours a day and for lunch only? You need to fix that! Stage shows: The Family and Adult versions of the comedian show were both enjoyable. I saw two of the three singer/dancer productions; the Rock show and World beat were both enjoyable mostly. Regarding Rock show, the sound mix was so tame with a live band on the stage you couldn't tell audibly the band was there. The mix was so conservative and totally lacked any dynamic range the bands presence on stage was superfluous. Male principal singers (both). Great voices overall. However, please, it's a rock show, they need to "butch" it up. Rock songs aren't sung with a voice singing like they were singing an Opera. You know what I mean. The World Beat was very, very good. Enjoyed the ethnic variety of songs and different dances. Female principals had great voices and excellent range. Dancers were very good overall, some were 'marking' here and there but I doubt most of the audience could tell. First time doing a cruise alone. There's always a "friends of Bill W" meeting in the schedule everyday and of course the LGBTQ freestyle bar meet. Nothing in the schedule regarding a "singles meet and greet" though. Have seen it on the other cruise lines. In this case, I was looking for that. Cruise director. Very pleasant and attractive woman. Doesn't really have the energy lever/presence I expect from the person that has that very hard job to do. She's not really funny and doesn't know that well how to use sarcasm for comedic effect. The double private island was a plus for me as Freeport is still heavily damaged and when I spoke to some people I met in a bar in Nassau that were on a ship that did a stop there said many of the excursions were not working. So, the private island is nice. I'd rate it last of the 4 private islands I've been on, with Disney's Castaway Cay far and away the best. RCCL 2nd and Half Moon Cay 3rd. Signage is just not that good. Need map/sign boards showing where you are. The black and white page they hand you when you get on the island is of little help. Nothing posted anywhere showing what the food menu is at each place. On my way out the 2nd time stop of the week I found the pavilion which had a huge variety of food choices vs the tents scattered everywhere that only had burgers/dogs and bone dry near burnt chicken. I thought that's all you could get there. I also stumbled over the trailer/food truck setup that was serving ceviche, pulled pork, and mahi mahi sandwiches. Wow, that was a nice accidental discovery. So, my cruise experience overall was Very Good. Hope this all explained why. Read Less
Sail Date November 2019
This cruise started well after bidding on an upgrade from outside cabin to mini suite was successful. Embarkation was easy. took 5 minutes maximum. We loved the ship and felt that the only thing that let it down was the MDR breakfasts ... Read More
This cruise started well after bidding on an upgrade from outside cabin to mini suite was successful. Embarkation was easy. took 5 minutes maximum. We loved the ship and felt that the only thing that let it down was the MDR breakfasts which offered little more than the buffet; the unfunny comedian performing on the main stage rather than in a more atmospheric lounge and the cruise director whose one line of "I'm from beautiful Colombia" wore thin by the end of the cruise especially as she just didn't seem to do much. She'd last less than one cruise on Carnival. The food was, in the main, pretty good and the Sports Bar, open until 3am, was a great late evening hangout especially as we had the drinks package thrown in. The full bath, walk-in closet and larger balcony meant that our cabin was worth every penny. We stooped twice in Great Stirrup Cay which was nice if a little dull and the restaurants close far too early there. Nassau was nicer than anticipated. Disembarkation the easiest ever. Off the ship and in a taxi within 5 minutes of leaving. Overall thoroughly recommended Read Less
Sail Date November 2019
This was a great cruise for our first time cruising. We chose this ship because it is smaller and we were not interested in a larger ship with 4000-5000 people.The ship was very clean and comfortable and had plenty of indoor places to get ... Read More
This was a great cruise for our first time cruising. We chose this ship because it is smaller and we were not interested in a larger ship with 4000-5000 people.The ship was very clean and comfortable and had plenty of indoor places to get a way from other people. the crowd. The embarkation and disembarkation were smooth and went much faster than I had anticipated.On embarkation day we kept our luggage with us, and they allowed us to store it in the Bliss lounge until our room has ready at 1:30.Our cabin was clean and spacious enough for 2 people. We were in Cabin 8071 with a balcony which was great. There was plenty of storage. The bed was a little hard but overall comfortable. Our steward was friendly and very accommodating. The food and service was great in the main dining room and 2 specialty restaurants we tried, Le Bistro and Cagneys. The buffet was average for a buffet anywhere. It had plenty of choices and the lines were never too long. We ate most of our breakfasts and lunches in the main dining room, because we preferred the level of service and menu choices offered at that location.We had the drink package and most of the drinks were good. The service at the bars was average.It was hard to get the attention of a few bartenders even when no other customers were waiting. The nightly entertainment was varied, with something for everyone. We went to the shows in the Stardust Lounge every night and found them to be entertaining and well produced. The casino was extremely smokey and we did not spend any time there for that reason. The only disappointment was that our port call to Great Stirrup Cay was cancelled.After we arrived, they announced this as the seas were too rough to take passengers off the ship onto the tenders. We ended up with 2 days at sea, which was too many for a 5 day cruise. On "at sea" days the pool area is way too crowded to enjoy. But I suppose it is like that on any ship. Overall, we got a great last minute deal on this trip and will definitely cruise on Norwegian again! Read Less
Sail Date October 2019
This was my first cruise with Norwegian. Six friends and myself treated ourselves with no kids and no husbands. For the most part our cruise was absolutely AWESOME!!!! The majority of the crew was great, the food was great and the port ... Read More
This was my first cruise with Norwegian. Six friends and myself treated ourselves with no kids and no husbands. For the most part our cruise was absolutely AWESOME!!!! The majority of the crew was great, the food was great and the port calls were great. We had the best steward EVER!! Our room was 0264 and he was friendly and accommodating. Every steward on our floor was AMAZING! We weren’t thrilled with the backed up shower that we called about every day that never got fixed, the crew members that were unfriendly and not having a beach day (Great Stirrup Cay). It wasn’t bad enough for me not to return though. This was my friend that planned this getaways 7th sail with Norwegian. She said she had never experienced such unhappy crew before. Again, I still had a great time but a few improvements are in need. We’re going to have a “girls trip” once a year and are already planning the next one in September 2020! Read Less
Sail Date October 2019
I chose and booked this cruise 3 weeks prior to sailing based on the price, dates and itinerary. I was originally going to sail alone, mom getaway, but a friend decided to get in on the great price last minute. We had a great long ... Read More
I chose and booked this cruise 3 weeks prior to sailing based on the price, dates and itinerary. I was originally going to sail alone, mom getaway, but a friend decided to get in on the great price last minute. We had a great long weekend. We parked at Park N Cruise in Merritt Island. 10 minute shuttle to Port Canaveral and saved $25. Post cruise shuttle was quick and easy too. Check-in was seem-less and quick.... onboard by 11:30. We brought 4 bottles of wine, which we paid $15 each corkage in the terminal. Ship is older but looks fresh with new carpets. Aside from the weird deck 6, it's very easy to navigate. We enjoyed the walking/jogging track that goes entirely around the deck. Dining rooms were lovely. Buffet area could get crowded, however there was always a staff member reminding you that there is a buffet outside too. Continental room service breakfast is complimentary and we did that each morning. We had a balcony cabin on deck 9. 9061. This location was towards the back and close to the back stair/elevators. We found the location to be good. The cabin was more spacious than I expected. Bathroom very small and the fabric shower curtain is annoying, but overall it was a nice cabin with plenty of storage for 2 women with lots of stuff!! The mini-bar was empty so we stored our wine and water. We also had a coffee maker in our cabin which was a nice plus. Balcony was clean with 2 chairs and a small table. We did have an issue with our a/c on day 1. It was fixed in an hour. A/C was very cold. We ate 2 nights in the main dining room...Seven Seas... service and food we found to be very good. We ate 1 night in Los Lobos Cantina. It was delicious and I highly recommend the guacamole that is prepared tableside....yuuumm!! We also ate in the Sushi Bar. That was also very good and plenty. Both of these restaurants are a la carte. We found the pricing fair for the amount of food received. We only ate 1 time at the lunch buffet...it was ok. The Omelette station for breakfast was very popular. There is one at each buffet, so if there's a long line, try another location. Tip.... if you want to eat in the Teppanyaki restaurant make reservations early. We waited and missed out because it is not a large restaurant.... limited seating. We attended the two main shows.... the singing and dancing were very good. The piano player in the Windjammer Bar was very good. It was sort of a sing-along. Casino was a little small and very selfish....LOL!!! Spa was small but had everything you would need. We waited until the 2nd day to book a massage. They ran a great special. Be sure to read the Daily planner for specials. Key West was fun..... we just walked Duval Street and had lunch. Unfortunately our ship docked far away from town that we had to be shuttled in and out of downtown. Keylime pie from Kermit's is delicious. We did the same in Nassau. Just walked Bay Street and had lunch. Private Island was nice. Had lunch, rented a mat and floated in the water. Very relaxing. We found the service overall to be very good. Cabin steward was very good and always around to say hello. Dining service was very good too. No complaints. Overall.... I had a great time and can't wait to sail on Sun with my husband and son. Oh.... almost forgot. The disembarkation process was amazing. They take care of everything prior to getting off the ship. Some new technology with facial recognition. If you get the green light... good to go. No standing in line waiting for the next immigration officer. We sailed on Royal Caribbean in March and they didn't have this technology then. Read Less
Sail Date October 2019
Our experience overall on this cruise was better than many of the reviews posted. We were on the ship in less than an hour from arriving at the port so the embarkation went smoothly. We had an aft-facing mini-suite which was spacious ... Read More
Our experience overall on this cruise was better than many of the reviews posted. We were on the ship in less than an hour from arriving at the port so the embarkation went smoothly. We had an aft-facing mini-suite which was spacious with a large bathroom, a lot of storage, and a large balcony. Our room steward, Sandro, immediately introduced himself and greeted us by name each time he saw us. Our one trip to the Garden Cafe (buffet) was frustrating. The buffet is not laid out so that the lines move easily so there always seemed to be a bottleneck. We ate breakfast each morning in Mondero - great omelets, waffles, and plenty of fruit, along with other options. There was also pizza and sandwiches at lunchtime. We ate at Cagney's and the Brazilian steakhouse for dinner. Food was excellent in both restaurants. All of the waitstaff and other workers that we encountered were friendly and anxious to help. We saw the two shows - one was just okay but we really enjoyed the show on the last night. Sat through one of the comedian's shows but it was not very good. He tried but I just didn't want to listen to someone talk about poop for 30 minutes. Not much else that we found for entertainment. Maybe because it's a smaller ship and we are used to larger ships. The times in port at Key West and Great Stirrup Cay were short and felt rushed. We have been to Nassau too many times at this point so we stayed on the ship. We chose to take our own bags off the ship so we were in our car and on the way home by 7:30. Disembarkation couldn't have been easier. Read Less
Sail Date October 2019
Choose because we only wanted a short cruise and Key West was the deciding factor. All good. Great service, wonderful food. Easy on and off at all stops. Entertainment in the theater was amazing. Most talent we ever saw on the seas. ... Read More
Choose because we only wanted a short cruise and Key West was the deciding factor. All good. Great service, wonderful food. Easy on and off at all stops. Entertainment in the theater was amazing. Most talent we ever saw on the seas. We did find ourselves searching for something interesting to do several times. The best place to be at night after shows was the Bliss lounge or the Windjammer lounge. Unfortunately way too many people and not enough seats, and seats were on top of each other. We were invited to a private cocktail party with the captain. Would have been a great experience had the captain and most officers actually acted as if they were pleased to see us. Will pass on cocktails with the captain in future cruises. The casino is always happy to see us! Much more so than this captain and the other officers were only following his lead. I can almost hold my breath for 1/2 hr, suy he could force a smile or a hey, hi you doing or something. Very uncomfortable situation for us. Felt awkward. Read Less
Sail Date October 2019
Background: This cruise was our first NCL cruise. We are four star (22 cruises) HAL cruisers. We chose this particular cruise as an impromptu getaway. Port Canaveral is an easy drive from our home and this cruise was more of a ship ... Read More
Background: This cruise was our first NCL cruise. We are four star (22 cruises) HAL cruisers. We chose this particular cruise as an impromptu getaway. Port Canaveral is an easy drive from our home and this cruise was more of a ship destination for us than a port destination. Given some of the dreadful reviews we had low expectations. We traveled in a Penthouse Suite therefore our experience may be a bit skewed from the other reviews due to the fact we were literally waited on hand and foot and we were able to escape the masses if we chose. I cannot say enough about our Butler and Concierge. They are indeed the most thoughtful, lovey and professional individuals we have ever met on the high seas. The Sun is an older ship (18 years) and was refurbished in 2018. The Sun's decor is a pleasing with lots of wood detailing. She sailed smooth with minimal motion or vibration. Her wear and tear appeared minimal however there was at times a strong smell of sewage in some of the hallways. On one particular evening, in our cabin, after several calls, (4 to be exact) to guest services, it was determined we required several members of the housekeeping staff to wipe down the cabin walls with a disinfectant as the sewage smell was overbearing. Hey, "Ship Happens" and due to the response of guest services and the housekeeping staff at 4 am, we were able to resume sleep and enjoy the next day. Ok, enough about that "Ship." Parking: Parking was plentiful and appeared safe in Port Canaveral Garage 10. Right across from the Ship. Embarkation: Outstanding Service all the way around - Note: Suite PAX have a separate check-in area. Here is where we first met who explained Suite offerings and from there we were personally escorted on board to enjoy a great lunch in Cagney's. We were in our cabin by 12:30p immediately thereafter there was a knock on our door and we met our Butler. Our luggage arrived by 2:30pm and the muster drill was outside on deck at 3:30pm until several rude and annoying late comers later - 4:20pm. What the hell is the matter with horribly ignorant people that you cannot get to a mandatory, well advertised and announced drill on time? (there I had my say;-). Dining: As Suite PAX we were able to dine in Cagney's for both breakfast and lunch, which we did on several days, of course that was great and we also had dinner there several times as well - absolutely exceptional fare and the service was impeccable. We did have room service twice. Francis handles this and it was perfect and on point both times. We had a couple lunches in Moderno, wherein you can make your own sandwiches, you will also find pizza here and it was ok. Moderno for lunch was always kept clean and fresh. We did have a breakfast once in the Garden Cafe (Buffet) however it was later in the morning and it was pretty good. We tried lunch the the GC one day but it was just a "Ship Show" so to speak as it was crowded and food appeared sloppy. We also ate dinner in the Sports Pub one night - service great but food was nothing special. We also had dinner in both Dining Rooms (Seven Seas and Four Seasons) Both were great but we preferred the atmosphere of the Seven Seas over the Four Seasons. Note: Shorts are thankfully not allowed in the Seven Seas (for goodness sake men, put some pants on for dinner:-). Bars - Most were always crowded, therefore always a wait time. Drinks were great and wine selection was plentiful. My favorite bartender is Sophia in the Champagne Bar before dinner. Rude dude later night bartender in The Bliss Lounge- you know what you did buddy. Entertainment - Was hands down just fun, great and entertaining. Note Suite PAX have special seating in the Theater so we had great seats for any night we attended. Pool Area - If you enjoy incredibly loud, ear piercing music, during the daylight hours, this is most definitely the spot for you! Me not so much, yeah like not at all. During the day the music is blaring, no kidding, and if the performers are there, well look out honey. Thankfully there are enough spaces on board the beautiful Sun to move away from the noise pollution or perhaps bring some earplugs.... Exercise options- The lovely Sun has a full and pretty wide Promenade for both walking and jogging, so if you are a walker or a jogger, you will be very happy. The gym is great as well. Plenty of up to date options. We did not join in an exercise group so cannot comment on that. Staff and Service- We found The Sun to have professional, wonderful, kind, caring, appreciative and proud staff/team members from the Captain to his entire crew! There were only 2 staff members we encountered that should perhaps find another profession, but who knows their struggles so who am I to say. In service you reap what you sow. So as a guest be nice, be kind, try some thoughtfulness because it typically goes a long way. It's so annoying reading some of these reviews about the staff/team members as these wonderful, hardworking folks work such long hours, doing repetitive back aching labor for minimum compensation. Oh and if you don't appreciate that commentary...tough, it's my review. Casino- Smoking is allowed - therefore we avoided. Art Show - Did not attend - shows are mostly during the afternoon hours. Shopping Area- It's laid out nicely - several nice pieces and unique items and they have fun games and giveaways. Disembarkation - Suite PAX are escorted off away from the masses. Huge perk! Would I/We recommend the Sailing on the Sun? Yes, Of Course, but only in a Suite:-) Note: I would have given this cruise an overall "Excellent" if it were not for the overbearing sewage smell issue in the Suite on that one fateful night. Read Less
Sail Date October 2019
This was my first cruise and this was a good one. The ship was very nice and in good shape for its age. The crew on the ship was very good they help you anyway as possible. I had a ocean view stateroom it was excellent. Our room Stuart was ... Read More
This was my first cruise and this was a good one. The ship was very nice and in good shape for its age. The crew on the ship was very good they help you anyway as possible. I had a ocean view stateroom it was excellent. Our room Stuart was excellent as well she kept our stateroom clean. The Comedy shows on the cruise was funny and entertaining. The theater shows was as excellent. The overall experience on the cruise was very good. I so went to 2 specially restaurants. Teppanyaki Was excellent the food and the chef was excellent to. I also went to La Cucina it was very good the restaurant seating area was very elegant. The 2 dinning areas are excellent also. The seven seas is the more fancy dining and the four season is the more traditional dining. I liked dining at the seven seas the dining area was more elegant to me but the food was excellent. Read Less
Sail Date September 2019
You have to keep in mind that this is a smaller, dated ship. Your expectations should be equal. I only had one bad experience with LeBistro and would not recommend it. The service on this ship is top notch from one end of the ship ... Read More
You have to keep in mind that this is a smaller, dated ship. Your expectations should be equal. I only had one bad experience with LeBistro and would not recommend it. The service on this ship is top notch from one end of the ship to another. I truly felt like I was part of the Norweigan family. This is a smaller ship and the entertainment quality is not like big ships, but still pleasing. The amount of activity is enough to keep you entertained. There are plenty of games and chances for you to meet and intermingle with others. There is an average amount of shopping onboard. The photos are kept in books, which I enjoy that privacy as opposed to out in the open for all to view. There is a good amount of bars and a good selection of dining choices. The bar staff will keep you entertained. I would have liked to have seen a bigger selections of televisions only because it is football season, but they were strategically placed and I understand why. The atrium is very small and I believe during their refurbishment they should have put more emphasis on this. I believe that they could work with what they have and add more entertainment in that area. I like the fact that there were “get togethers and meets” for different groups. Embarking was confusing. There should be more announcements, more staff, and better visual signage for those who have had a long night or have difficulty with direction. Overall, excellent value for the money, fun time, and enjoyable memories. Read Less
Sail Date September 2019
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