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250 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

Overall the cruise was a huge failure. DON'T STAY IN AFT FACING ROOMS. THE SHIPS ENGINE FUMES RAIN DOWN ON THE BALCONY. CANCER CAUSING FUMES AND SOOT FEEL IN MY COFFEE AND I DRANK IT. The staff is clearly aware of the problem and ... Read More
Overall the cruise was a huge failure. DON'T STAY IN AFT FACING ROOMS. THE SHIPS ENGINE FUMES RAIN DOWN ON THE BALCONY. CANCER CAUSING FUMES AND SOOT FEEL IN MY COFFEE AND I DRANK IT. The staff is clearly aware of the problem and said they usually clean it at the end of the trip. They were great and said this time they would clean it daily but said that's not normally what they are told to do. Norwegian makes them leave it there if no one complains. I'm disgusted Norwegian can get away with this. It's a safety hazard for crew, staff and guests. I HAVE A SAMPLE OF IT AND WILL BE SENDING IT OUT FOR TESTING. I'll be contacting the company with complaints shortly. In the 20 years this ship has been out I can't believe they didn't fix this. Disgusting. I paid more for this room too. They never inform you of this anywhere on their website. Clearly hiding it. The staff was amazing and did their best but clearly Norwegian is only interested in it's profits over how its costumers enjoy the trip. Cancelled island trips only led to more activities you can pay for on the boat. Not one thing was offered to guests to increase the enjoyment of their stay. Everything feels like up selling to the point where it's shoved down your throat. I get they want our money but it made the trip hard to ever relax or enjoy an event without someone looking thirsty at your wallet or really state room card. The public bathrooms were always clogged. Gross cause people still use them. Read Less
Sail Date October 2019
We chose this cruise to take my 85 yr. old father-in-law to Key West, someplace he has always wanted to visit. Key West was great. Our time on board the ship not so much. The main dining room dinner food was underwhelming. The ... Read More
We chose this cruise to take my 85 yr. old father-in-law to Key West, someplace he has always wanted to visit. Key West was great. Our time on board the ship not so much. The main dining room dinner food was underwhelming. The dinner service likewise. Ate in the steakhouse and it was decent. Still something to be desired from the waiter. The French restaurant was the best meal and dinner service on this ship. We also lost use of our room for a few hours while some crew members power washed our balcony and the one next to us. This was to remove the ash that was deposited from the onboard incinerator. But these are minor annoyances. Our real disappointment was with our cabin, an aft-facing mini-suite. We picked this cabin for the bathtub/shower combo. We did not want the standard phone booth size shower. From first use the shower and sink did not drain properly, filling with water and taking quite a long time to empty. I immediately let Guest Services know hoping for the problem to be remedied. Thought it would be addressed while we were off the ship in Key West. It wasn't. The first attempt at clearing the drain was made that evening. Did not improve. This went on the entire cruise. Eventually the bathroom floor drain began overflowing into the bathroom/dressing area/closet. When this happened the carpet in our closet/dressing area and would be saturated with this waste water. The bathroom tile floor would likewise be wet with a black deposit left behind when the water went back down the drain. This happened several times a day. Each time we would notify Guest Services bringing another visit from the maintenance crew and cleaning crew. The last time this happened while we were still using the cabin, the water not only soaked our carpet but also the carpet outside our cabin in the passageway. The first day the floor drain overflowed, we were giving use of an interior stateroom to shower. We had an aft-facing stateroom. The interior room was located on the same level but all the way at the front of the ship. Nothing like carrying an overnight bag the length of the ship to shower when you paid for a mini-suite. The next day we were provided access to a balcony room two levels above ours. We showered here and slept here the last day/night of the cruise. By this time our mini-suite was no longer habitable with the smell from the waste water and fans running trying to dry the carpet for the next cruise. At least we got to see Key West. Read Less
Sail Date October 2019
We looked forward to our family vacation on a four-day cruise for my wife, myself and our two teenage daughters. Unfortunately, our first experience on Norwegian Cruise Lines was a disaster and will be our last with this cruise line. My ... Read More
We looked forward to our family vacation on a four-day cruise for my wife, myself and our two teenage daughters. Unfortunately, our first experience on Norwegian Cruise Lines was a disaster and will be our last with this cruise line. My advice to readers is look elsewhere for a cruise, because Norwegian Cruise Lines has fundamental and systemic problems, and the employees just don’t care. Our “Mini-Suite” was a joke and not large enough for two adults and two teenagers. Compared to other cruise lines it was a normal cabin in terms of size. When I asked guest services to come and show us how four people were intended to sleep in this room, I was told, “Go figure it out yourself with housekeeping, the room is rated for four people.” FAIL The sports bar had no sports for the cruise because the satellite TV was not working on the entire ship. One of the bartenders in the sports bar kept double charging for each drink, because I had a drink package. When I informed guest services, they didn’t seem to care, once again. I also tried to make a reservation for a specialty restaurant by calling the reservation line. I was told everything was booked. I decided to go to the restaurant and ask the hostess, and she told me “we have lots of room, what time would you like to reserve for dinner?” All FAIL Finally, the food at the buffet was either overcooked and uneatable or undercooked and raw. I selected a beef kabob one night and it was seared on the outside and completely raw inside. I also selected a piece of chicken that was a quarter inch thick and I could not cut it with a knife because it was so overcooked like shoe leather. One night at the Seven Seas restaurant I ordered a NY Strip. What I was served was a fat and gristle sirloin that was a quarter inch thick. My wife ordered an Asian Salad and it was served still half frozen. FAIL There are some many choices for cruise lines, and most of them do the basics well. Unfortunately, the Norwegian Cruise Lines can’t even get the basics right. The best advise we can offer is book your cruise with a cruise line that values getting the basics right. Unfortunately, NCL does not. Read Less
Sail Date October 2019
The ship had very little entertainment. The food was terrible, it's like they serve terrible food in the hope that you will have to spend money in the specialty restaurants. We booked 4 excursions and 2 were cancelled and all other ... Read More
The ship had very little entertainment. The food was terrible, it's like they serve terrible food in the hope that you will have to spend money in the specialty restaurants. We booked 4 excursions and 2 were cancelled and all other excursions were booked so we were just out of luck. Staff was rude and was not interested in making the cruise even remotely enjoyable. Biggest waste of money ever, will never cruise norweigian ever again. The cruise staff us more worried about giving you hand sanitizer everytime you turn around rather than making the cruise enjoyable. The bars all close early and if you want a drink plan on waiting 20 or minutes in line. During peak hours there was 1 bartender working. But when everyone is ashore in a port they had 2 or more working and standing around. The drinks were poured very light. Worst cruise ever Read Less
Sail Date October 2019
we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell ... Read More
we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell them i was not having a heart attack an i did not need to go to the hospital. the doctor said i needed to leave the ship. they made us pack and get off at 8:30 at night. they would not let my wife take her flowers i bought her for are silver anniversary.they took us to the gate and left us we had to call a cab go to the airport rent a car an drive back to port canaveral and get are car not bad for a man having a heart attack the next day i went to my doctor i had a virus that i caught on the ship no heart attack Read Less
Sail Date September 2019
The service any of the bars to get a drink was horrible. From the time we got on the ship until the day we left, it took forever to get a drink. Our first night in formal dining room...it took 4 of us, 2 hours and 15 minutes to complete ... Read More
The service any of the bars to get a drink was horrible. From the time we got on the ship until the day we left, it took forever to get a drink. Our first night in formal dining room...it took 4 of us, 2 hours and 15 minutes to complete our dinner. We decided to try the formal dining room again for breakfast and from the time we were seated until the time we got our food it was 50 minutes. Food was luke warm even. From the day we got there until the day we left we only saw our room steward 1 time. our tissue box in the bathroom was empty for two days until i asked guest services for more klenix. I could go on but it not even worth my time to type it....very unhappy with the over all cruise, will not go back to Norwegian, unless we hear of major changes...back to Royal Carribbean we go for now. Read Less
Sail Date September 2019
I’ve sailed with different Norwegian cruises 5 times before this one, but going on Norwegian Sun was a huge disappointment. It started before the cruise even began when I got a cabin in the back of the ship but specifically payed extra ... Read More
I’ve sailed with different Norwegian cruises 5 times before this one, but going on Norwegian Sun was a huge disappointment. It started before the cruise even began when I got a cabin in the back of the ship but specifically payed extra for a mid-ship guaranteed. When I asked to change my cabin for the one I paid for they told me that the ship is fully booked and they couldn’t do that because all mid- ship cabins were taken. The food was bad compared to other ship’s, basically same thing every day in buffet and restaurants. Not much to choose from. The staff wasn’t friendly and seemed like they didn’t want to be on that ship either. One of the islands was canceled due to hurricane damage. The other one wasn’t canceled but still had huge waves and extremely dirty beach from hurricane. And third island, (Norwegian private island) got canceled on the morning we got there due to weather. So we ended up spending lots of time on the ship that I couldn’t wait to get off of. If you’re looking for a fun vacation don’t go during hurricane season and don’t go on Norwegian Sun. Ps and don’t trust a mid-ship guaranteed cabin unless they assign you a mid-ship cabin right away when you pay. Read Less
Sail Date September 2019
From booking (confusing and expensive add-one), communicating (no replies when I sent my 3 or 4 email questions), mediocre food (nothing exciting or delicious and desserts were gross), long lines for drinks, insane cost of internet, ... Read More
From booking (confusing and expensive add-one), communicating (no replies when I sent my 3 or 4 email questions), mediocre food (nothing exciting or delicious and desserts were gross), long lines for drinks, insane cost of internet, overcrowding (constant chaos) , small pool with terrible TECHNO music the entire time except for occasional 45 min Jamaican band) missing our main island and doing circles all day because the captain didn't want to take us anywhere else! Same cruise ship a week prior rerouted to COZUMEL -but not us!! Bathroom toilets overflowed the first half-hour. My cabin phone was broken. Casino was disgusting and smokers everywhere. Observation area bar should have had the live music because it is a large wasted area for karoake. We couldnt understand the announcements because of the thick accents of the cruise director. Missing the main stop should have warranted a credit back to our expense. Terrible experience. WE WILL NEVER go again. Our "romantic" 10th anniversary was ruined! Read Less
Sail Date September 2019
I was aboard the Norwegian Sun for a work trip my company paid for. This was intended to be a treat for our team, but ended up being anything but. If anything, we've bonded over our mutual hate for Norwegian. First of all, and I ... Read More
I was aboard the Norwegian Sun for a work trip my company paid for. This was intended to be a treat for our team, but ended up being anything but. If anything, we've bonded over our mutual hate for Norwegian. First of all, and I can't overstate this enough, the food is extremely bad. This is important to state up front, because eating is virtually the only thing to do while you're onboard. The food served on the Norwegian Sun makes Applebees look gourmet. You will dream longfully for the reheated frozen food from TGI Fridays. The Orlando Airport food court will appear to be a culinary Valhalla after your time spent on the Norwegian Sun. Second, this extremely bad food is served by staff that simply don't care. You will sit down for dinner and wait 15 minutes to be greeted by your waiter. Each subsequent visit from your waiter will take 10-20 minutes. Your beverages and food will all arrive at room temperature. Your ability to even speak to your waiter will be blunted by the fact that he speaks under his breath and walks away as soon as he can. Finally, in case you were able to enjoy the cruise for other reasons, it will assuredly be spoiled by the captain's desire to catch air on the waves of the high sea. Multiple nights of my trip were completely sleepless as the captain pushed through intense weather, creating incredible turbulence onboard. The ship violently bobbed up and down for hours on end throughout the night. Many people I know were intensely seasick throughout the cruise because of this completely careless navigation. This is how your vacation tortures you. My work effectively made this trip free for me and I still hated it. I undoubtedly will never board another Norwegian ship for the rest of my life. Read Less
Sail Date September 2019
We are experienced cruisers. We got together on a cruise ship. We even got married on a cruise ship. We chose this cruise because NCL always seems to have specials and we wanted to give them a try. The Sun seemed comparable to ... Read More
We are experienced cruisers. We got together on a cruise ship. We even got married on a cruise ship. We chose this cruise because NCL always seems to have specials and we wanted to give them a try. The Sun seemed comparable to Carnival Pride. Moreover, the ship was leaving around the time of our first year anniversary. I really wanted to like this ship and this line. However, save your money, folks. This is the worst cruise ship we have ever been on and for the first time ever....we were bored. Let's start with the first day. People were so sloppy drunk, I thought someone was going to fall overboard. And the worst part? The drinks and most bartenders were terrible. The bartenders couldn't even remember drink orders. One walked away...out of the bar...after we ordered. The food in the main dining room and the breakfast was not good at all and it sits out way too long. Crunchy pancakes, really crunchy waffles, wilted bacon, etc. The salad dressings all tasted like mustard. The hollandaise sauce tasted like mustard. The pizza was burnt at the bottom. Stick with the food at the pub. We saw our housekeeper once. He never really introduced himself. In fact, the customer service severely lacks on this ship. It is almost like the staff doesn't care. Don't go to Guest Services if you have a question. They will not know the answer or will give you the wrong answer. Our tickets for our excursions were delivered AFTER the excursion. We had to go to the excursion desk to get them. Also, they changed our itinerary due to Hurricane Dorian which I completely understand. However, it doesn't appear that they are refunding our port fees for Grand Bahamas or Great Stirrup Cay. When you ask Guest Services they don't know anything which basically means no. The casino? We are big casino players. NCL won't be getting our money. Their minimums are too high. Their slots don't even let you connect with a game. It was awful. The specialty restaurants had great food. La Cucina had just splendid Italian that really hit the spot. The steakhouse is a must try. The drawback to these specialty restaurants? The service was poor. We had to repeatedly ask for drinks before we got them. We had to wait for 20 min for our cards to be returned and almost missed a show we wanted to see. There was a plus. The steakhouse did find out it was our anniversary and did a nice small cake. It was a really nice touch. We will be reluctant to try NCL, but if we do it will not be the Sun. Read Less
Sail Date September 2019
As a regular cruiser we have sailed on several ships in Royal, Carnival, and Norwegian. So this is not only a comparison to other companies but even within the same fleet. So let's begin with the ship. The Sun is an older ship, so ... Read More
As a regular cruiser we have sailed on several ships in Royal, Carnival, and Norwegian. So this is not only a comparison to other companies but even within the same fleet. So let's begin with the ship. The Sun is an older ship, so we knew it would not have all the activities as the newer larger ships, but did not expect was certain parts of the ship including our room had a consistent smell of sewage. This was prevalent from the moment we stepped in on level 5 through our current sailing as I write this on to New Orleans due to the hurricane. More on that later. State rooms, again in addition to the smell, they are so understaffed that they don't even make the towel animals. Now this is not a big deal, but there are no details on anything. You are getting the bare-bones basics, don't expect anything else. Furthermore, beach towels, we had to constantly ask for them, our porter would not leave any in our room though we got an initial set and instructed to leave in our bathroom the dirty ones to get new ones. Restaurants, on this cruise we planned to just eat with included location as we have sailed and enjoyed the other options. Let me say bad choice... the food is blah at best. Most meals were tasteless, the soups tasted like they came from a can. The buffet food was just to fill you up, but not flavorful. In the Seven Seas dining room we did have an amazing waiter which we ensured to have every evening Lief James is amazing and went out of his way to give amazing service. He learned our wine preference and would just asked if we wanted our usual. But the food overall was okay, the best thing we had was the honey creme brulee but most of the other meals were just okay at best. Sports Bar, in most other shops the sports bar run 24/7 but not on the Sun, you gotta wait till 5:30pm. It does stay open till 5:30am, but if you want wings for lunch, tough luck. Bars, are okay. They really liquor up the drinks. But about half the bar staff are so rude, especially in the pool area. There was one Peruvian bartender who was funny and very nice to everyone but can't say the same about the rest of the pool bar staff. Activities, though their shows in the theatre were great, the rest of the ship activities are lacking. So the Cruise Director was MIA most of the time, had the personality of a shoe and shouldn't be directing activities at a daycare, little less a cruise ship. I spoke to many of the bands on board as they were pretty good, but it seemed their schedules were off, when I asked this director was new and changed it, so rather than having their top dance/party band playing the club to get people dancing, they would have them play an acoustic set in the atrium. Now about our storm experience... We were on another NCL ship when hurricane Maria went to South Florida and though a stressful experience, the ships staff on the Sky were amazing about getting information out... On this ship it has been a super horrible experience, each staff member you ask, you get different information. The Capt and Cruise Dir have been putting out bits of information and leaving much to speculation and creating havoc. Even worse, we were not allowed to cancel our cruise beforehand, only went to Cozumel though part of our charges included port charges for 3 ports, and no mention of credits or discounts on future cruises, which had been done previously. This specific part is on NCL and not the ship. As I mentioned before, my family and I have taken at least 6 other cruises on both NCL and other lines, this is the worst yet. If you are set to go on the Sun, I highly recommend recommend going on another ship. Read Less
Sail Date August 2019
We wanted a cruise experience and the Bahamas. We sadly were disappointed with Hurricane Dorian. We had travel insurance but our travel agent suggested we go cause NCL made no changes to the itinerary yet the night before. We decided ... Read More
We wanted a cruise experience and the Bahamas. We sadly were disappointed with Hurricane Dorian. We had travel insurance but our travel agent suggested we go cause NCL made no changes to the itinerary yet the night before. We decided to go and not cancel cause we expected at worst we would reroute to 3 other ports. One day was not enough notice to cancel everything we had set up to go even with Hurricane issues we expected we still have fun. Well 1 day in Mexico in Cozumel and a half day was nowhere near what we had in mind nor worth the cost we payed for Bahamas. Esp since My husband had been once with his parents as a teen. . The food was awful no selection for a picky eater. The specialty restaurants were lacking majorly. The buffets were edible if drunk. Same stuff daily almost, sadly not much choice. Not usually a drinker but between all the disappointments. Thankfully it was inclusive drinks....... The pool being closed 50% of time, hot tub packed and the streaming package I paid for not working after day one. I lost business not being able to use my phone and check in on work i lost a few big investors, the 10$ line was a joke. The excursion booking by phone app accidental, we couldn't get refunded. Guest services were no help anytime we went there. They didn't cancel our trip or give any info prior to boarding that we go to Cozumel... My husband had been there and I had no wish to go there, but we had boarded the boat and didn't get any info to were we reroute until another cruiser told us on the ship not even our itinerary told us till the next day. Very disappointed to say the least the have no offered any discount on a trip to the Bahamas or a partial refund! I know that Mexico is way cheaper to visit then the Bahamas and we didn't port 3 different places Nor did i even get to see the beach once. We did one excursion dolphin encounter, it was the only thing decent and we didn't receive our photos by email as we should've. They had switched our group with another's they couldn't find our photos, when tried to look and purchase them. They finally found them under a different groups number! We bought them and it was a week later I had to contact them to send them again. Overall we had a trip we will never forget and we hope to make it to the Bahamas when the poor island rebuilds. Not sure I will be going NCL We almost booked Disney even though, we don't have kids. They had 11 pools and 3 adult areas and pools. We may have at least got some swimming pool time and hot tub time while stuck on the boat for 6 days when supposed be 4 days. The nightmare getting home was another story very disappointed about the lack of updating and knowledge they never provided us during the chaos. The sun would've been fine had we ported 3 days where we planned. we could've dealt with the other issues, we had in general but honestly for our first cruise nothing went right! Room tenant was awesome remembered our names was very diligent and professional. The gift shop was pathetic and the Spa was overpriced for the deep tissue couples massage we received. I wasn't even sore afterwards as should be. Not impressed at all. We are smokers it was windy and raining off and on they only moved smoking down a level one time to keep the wind and rain less awful. We had a balcony and this was honestly the best part of the boat. However we were under the pool area, it was very loud as they picked the chairs up and sprayed the upper deck barley got any sleep! Read Less
Sail Date August 2019
Worst cruise line ever! From the very beginning... we had a leaking pipe in our room that made the carpet soaking wet and the room smelt like mildew. They told us there was nothing they could do because they were fully booked. After going ... Read More
Worst cruise line ever! From the very beginning... we had a leaking pipe in our room that made the carpet soaking wet and the room smelt like mildew. They told us there was nothing they could do because they were fully booked. After going to guest services 3 times at 6:30 pm they finally moved our room. Our cruise to the Bahamas was changed the day we set sail. We were suppose to go to 3 different islands in the Bahamas (why I chose this cruise line) and we ended up doing majority at sea and one island in Mexico. So the cruise was extended by a day so 3 days at sea and 2 days at Cozumel, Mexico. Very disappointing... We were double charged for the internet package $155 that is still to this day not resolved (I stood in line at guest services 3 times the day of disembarkation trying to resolve). And just to top it all off they dropped us off in New Orleans and we had to figure out how to get home back to FL. No up front compensation... we had to submit receipts after the fact to be reimbursed up to $300 per person for “travel” only. Save your money and use a different cruise line. Read Less
Sail Date August 2019
We chose this cruise as an upgrade over some Carnival Ships we have been on in the past.This was a total disappointment. This was the Norwegian Sun out of Port Canaveral on 8/12/19. The main issues were that we were very late for 2 of ... Read More
We chose this cruise as an upgrade over some Carnival Ships we have been on in the past.This was a total disappointment. This was the Norwegian Sun out of Port Canaveral on 8/12/19. The main issues were that we were very late for 2 of the excursions, the food was not very good and the service was poor. Original schedule was for us to arrive on the second day to Key West at 1 o’clock. We did not get off the ship into Key West until 4:45 PM and we were told to be back no later than 8 PM which is basically a three hour excursion. There were multiple guests that had activities where they used a third-party and did not get their money back or would have to apply for a refund . The next day we were supposed to be at their private island Great Stirrup Cay at 11 o’clock. We were not able to board the ferry going to the island until 3 o’clock. We also were scheduled to be coming back at 8 o’clock resulting in a another excursion cut in half . The other issue with this is when you are waiting to disembark the ship they tell you not to engage in any other activities but wait in a common area to be called. So we sat around and waited two or three hours for each of these experiences while not being able to do anything else. The food on the ship was disappointing. The buffet was like a golden corral basic food. The finer dining restaurants had a few decent dishes but it was the same identical menu available in the two fine dining restaurants. A lot of the food even in these finer dining restaurants was like cafeteria or hospital food with little flavor. The service from the staff was also an issue. The majority of the staff including bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. Very little smiles or acknowledgment of the guests. On several occasions in the finer restaurants the waiter would approach the table and basically say “ what do you want to order”, with no other comments or questions. In some instances we had to ask for our own beverages without being requested. I travel for a living and have been on other cruises and this was different. I understand what quality customer service is and it was not evident on this trip. When I would approach a staff member with a question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer common questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” Based on the investment we made we did expect more. We upgraded to the balcony and that was nice but felt we did not get our moneys worth. Based on this experience this will most likely be our last cruise, we have had better experiences and we’re hoping for more on this one. NCL has a reputation of being a better quality cruise line and that was not the case on this trip. I am also considering posting on blogs and sending an email to NCL voicing my frustrations. Buyer Beware-- Stay Away! Read Less
Sail Date August 2019
I wanted to try Norwegian. I have been on several cruises with Carnival and Royal Caribbean and MSC. The food in the buffet was terrible. The hallway to the cabins smelled terrible. The staff was rude and the casino cheated my husband ... Read More
I wanted to try Norwegian. I have been on several cruises with Carnival and Royal Caribbean and MSC. The food in the buffet was terrible. The hallway to the cabins smelled terrible. The staff was rude and the casino cheated my husband out of $3500.00. We wasted our money and our time! When we got to Key West Norwegian wasted so much of our time to be at Key West. The food was terrible. To get any decent food you had to pay extra for it. The pool area was small and was always over crowded. The cruise line only has Pepsi products. I hate Pepsi products. The room steward kept interrupting is while we were resting or trying to get ready. He kept knocking on our door asking questions. Norwegian cruise line doesn't even make the cute towel animals. There was nothing done to make you feel special like the other cruise lines! Worst cruise ever!! Read Less
Sail Date July 2019
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given ... Read More
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given a single bed even though we booked a double beds. We feared my mother's luggage was lost, since it was several hours without it at the room. I spoke with another guest who said that his luggage was put on the wrong ship. We tried to call our room attendant "Brianna", but the number was a busy signal. We called Guest Services, but the number was also busy. The luggage finally arrived around 9 PM while we were eating what tasted like frozen food or bad airplane food in the main dining hall. We then met our real room attendant who explained that the number didn't work because "she went home today on vacation." Not sure why they couldn't replace the card with the correct attendant's name and number? Shortly after eating/drinking on the ship, we would get horrible cramps. We did not know the cause until after looking up the symptoms on the internet today (the cruise charged $35 per device each day for WiFi) that we had contracted THE NOROVIRUS! Why did we contract the Norovirus? "Washy Washy" was not everywhere on the ship and we watched the workers clean the tables without gloves and without disinfectant. The ship was dirty and we saw crumbs on the floor and on the tables everywhere. The tables were cleaned with wet rags and food everywhere was not bussed. So much so, that seagulls would have feasts on the deck outside on the questionable food no one seemed to enjoy. Comfortable sleep did not happen because we didn't have working AC the entire trip. We called maintenance the first night to fix the AC, but there still was no cold air circulating in our room. We would feel cold air while passing other guests' rooms and in other parts of the ship. The repair man explained that the coldest our room was allowed to get is 73 degrees and the ship utilizes "chilled recycled ocean water." However, 73 degrees would have been tolerable unlike the 80 degree room that we had. We were sweating laying on top of the covers every night tossing and turning. Everytime we reached out to Guest Services, a person who could not understand English very well would get confused and tell us everything was fine. To make matters worse, our toliet would not flush and the sink constantly made a loud gurgling sound. The toliet was fixed a total of 4 times and the AC was "fixed" about the same amount if not more. The bathroom smelled of rank sewage, so we had to constantly spray hair spray in there to not gag every time we had to enter. The shower was also repaired twice, since only scalding hot water came out. We spoke with 4 other guests that claimed their room FLOODED! The toliet and shower eventually worked on the last day of the trip, but the AC never worked. We are leaving the trip completely exausted (and sick). The entertainment on the ship was beyond cheesy and usually involved the ship begging for more money. The ship's shops were desperate money grabs, much like the $5.50 bottle of Aquafina placed in our room to "tempt" us. The food was subpar and every meal oredered was taking a chance. During one dinner, I ordered French Onion soup because I thought how can you mess that up? Much to my suprise, that was bad too. The soup tasted like only beef stock and had no flavors of onion, salt, or bouillon. The ship also kept trying to pass off certain foods as gourmet. For example, one appetizer on the menu was "cream cheese and crab stuffed wonton with a sweet chilli sauce". Isn't that called, "crab rangoon"? We noticed a lot of interesting menu items that we believed to be recycled leftovers from other meals like adding bacon to sauerkraut. We picked snorkeling/beach day for our excursion in Freeport, Bahamas which came be to around $150. When we arrived to get on the bus for the excursion, we were informed that the snorkeling was canceled due to weather. The ship did not inform us earlier of this and instead loaded up a tour bus full of guests whom we suspect were charged the full amount for a 15 minute shuttle to the beach. Instead, we went back to the ship and asked for a refund. We then caught a taxi which only came to $14 for both of us. The White Party/Glow Party was held from 10:30 PM-12:00 AM the night before a port of call was 7 AM. The party took place by the pool deck and it was raining. The workers were squeegeeing the deck and the DJ was trying to get the crowd to come out from hiding from the rain. After the rain stopped, the crowd came out to dance and consisted mainly of small children. The DJ played EDM music for a bit, then switched to explicit rap much to the horror of the parents in attendance. They had a twerk contest on the stage and parents were taking their children to leave. A woman with a see through dress and a thong on got in the splits and began dancing like a stripper on the stage for everyone to see, kids and adults alike. There were other people on stage dancing that kept it clean, but she had to be pulled off stage because she was showing her buttcrack/vagina. There looked to be children watching as young as 5-12 years old. The DJ was blasting Cardi B songs and asked the crowd of kids to sing along to the explicitly laced lyrics. I left after that, since I had no interest in twerking around little kids. Small things such as crew members not knowing guests' names, no towel animals, and no drinks being served by the beach chairs were also a disappointment. We cruised with NCL in 2015 and had a fantastic time, so we suspect there must have been a restructuring within management. The cruise reaked of budget cuts and corporate greed. We suspect that the workers were paid very little and we were told that they rarely get to go home to their families in their home countries. Sorry if this was too much to read, but I did not want to spare any of the details. I posted this on NCL's Facebook page, but it was taken down by the moderators (suprise). Read Less
Sail Date July 2019
This was by far the worst cruise I’ve ever been on. At the terminal the guest representative was handicapped deaf and could not hear or speak understandably. Horrible ship in terms of layout and maintenance. They had poor customer ... Read More
This was by far the worst cruise I’ve ever been on. At the terminal the guest representative was handicapped deaf and could not hear or speak understandably. Horrible ship in terms of layout and maintenance. They had poor customer service where the representatives do not understand English and most of the times do not answer their phones. This ship had filthy conditions, it was a hot ship, and had cheesy entertainment. Don’t expect clean conditions, proper air conditioning, working toilets, or temperate shower water (scalding hot only) in your room. Our room card for our steward provided a number that didn’t work and was told that the individual was on vacation! We were informed by other workers. This Ship is always warm and you really don’t cool off from the heat. The crew members Nickel and dime you for everything and the drinks are awful. Don’t expect the free coffee, lemonade, or water to be good either. Coffee is instant, water tastes funny, and lemonade is questionable. The free at sea unlimited drinks is a joke and they don’t make good drinks. You also get 1 small cup at a time and there’s always a long line. Got sick from either the improper food handling or the free water because I wouldn’t spend $5.50 for a bottle of Aquafina. For the entertainment, it’s all very cheesy. The White dance party is gone and now it’s a Glo party which is supposably family friendly, but they have rap music blasting or play Cardi B asking guests to sing along songs with the F bombs for all the younger kids to hear while they have a twirking contest with a woman in a thong doing obscene things on stage! Hardly something your kids should see! And out by the pool they had a man strip literally rip off his shirt, grind and do obscene things on the judges and then strip and wore nothing but his underwear! Also all the adult entertainment is held late the night before you arrive in port at 7:00 AM, and then again on your final night when you arrive very early as well. Poor planning on Norwegian’s part. Cruise with another company, NCL has changed, and not for the better. This cruiseline has become total trash. Read Less
Sail Date July 2019
The food was bad, the waiter was good but there seemed to be no excitement from the staff. The freestyle meals are cold and not friendly. The smoke on the ship from the casino was horrible. You could smell it 2 floors down in the ... Read More
The food was bad, the waiter was good but there seemed to be no excitement from the staff. The freestyle meals are cold and not friendly. The smoke on the ship from the casino was horrible. You could smell it 2 floors down in the dining area. The staff on the ship were not educated on events and where to go many times we asked. We have cruises many times and this was probably the most disappointing cruise we have ever been on. Our cabin was nice and we enjoyed having a balcony but when we tried to sit out there the people in cabin 8051 were smoking. We were not told this ship allowed smoking or we would not have scheduled a cruise in this ship. The staff when we got off the ship in customs were very rude to everyone getting off of the ship. We will probably not cruise with Norwegian again. Read Less
Sail Date July 2019
This was my first cruise since I had my son five years ago. My previous cruises have been with Carnival. I will start with the positives—embarkation and debarkation were way more efficient than my experience with prior cruises. The ... Read More
This was my first cruise since I had my son five years ago. My previous cruises have been with Carnival. I will start with the positives—embarkation and debarkation were way more efficient than my experience with prior cruises. The specialty dining was amazing. I really enjoyed the private island. It was pure bliss! Beautiful, peaceful and relaxing. Now for the negatives—- The customer service was absolutely terrible. The night we got there my room was filthy. Dust, hairs, unknown crusty stuff in drawers—it was awful! I made a complaint—and housekeeping came and cleaned. Still had crusty bits in drawers and stains on pillows. The room was very worn. Chopped wood in dresses a and closet. The bathroom sink had a screw hanging out. Our steward didn’t even bother to turn down our room or anything on our last night. While most of the staff was incredibly friendly, the workers at the the customer service desk were rude and dismissive. The entertainment was so so, and I was definitely bored by the third night. Read Less
Sail Date July 2019
We have been on several cruises from Carnival, Royal Carribean, and Disney Cruise Line. We have spent as little as $200 to as much as $1,000 per person on cruises. Before leaving we made sure we dotted all our “I’s” and crossed all ... Read More
We have been on several cruises from Carnival, Royal Carribean, and Disney Cruise Line. We have spent as little as $200 to as much as $1,000 per person on cruises. Before leaving we made sure we dotted all our “I’s” and crossed all of our “t’s” as far as passport and visas go. My husband has dual citizenship (Brazilian, and American) and his American passport was expired so we made sure that we could leave the country and come back with his Brazilian passport and naturalization certificate. We called a total of six times to the port and NCL to make sure we were good to cruise with those documents. Both the port of Canaveral and NCL customer services assured us that we were good to go with those documents. On May 20th we were ready to go (so we thought)…. We arrived at the port and the lady that was taking care of us seemed a little confused. Her name was Miranda. She was a very sweet lady however didn’t really know how to input our information etc… She asked a very nice lady (I’m assuming a manager) and the lady said our documents were fine etc…. Miranda continued to be confused as she had other questions so another manager by the name of David Johnson came to us and immediately urged us to go to the managers desk. We gladly went assuming that he would help us and expedite our check in. We reach the managers desk and another lady by the name of Kathleen Bianchi kept asking us if we could go home and get his “American passport”. We explained that it was expired and that we called six times to make sure we could travel with the Brazilian passport blah blah blah….. She insisted on us giving her names of people that we spoke to which we didn’t have. In the mean time Mr. David made copies of all of our paperwork and asked me bluntly, “Mam, I need to know if you will be boarding today without your husband?”. I was in shock!!!! I didn’t even know that it was a possibility that my husband couldn’t get on the boat. They NEVER apologized and acted in any way sorry for what was happening to us. There were NO lamentable feelings from them AT ALL…. We remained calm and very politely asked them to please check with immigration because we knew that we were ok to travel to Cuba with his Brazilian passport. Mr. David said it wasn’t “his job” to make sure of anything. It was “our” duty to ensure we had the appropriate paperwork. In the meantime, I advised my husband to call the duty officer at “custom and border patrol” (located downstairs from where we were). We called and spoke to officer Dusan who assured us that we were good to travel with the documents we had. He even advised us to ask Mr. David to look up the website page where it specifies the necessary documents. Again Mr. David refused. At this point Im done. Im thinking we’re not going to board and we should have just cancelled our cruise. My husband saw the young manager that initially helped us going to the bathroom. He ran to wait for her outside the ladies bathroom so that when she came out he explained our situation. She quickly spoke with Kathleen (whom at this point felt she could do something to help us) both ladies went downstairs and within FIVE minutes came back with the okay for us to board. O.K…… at this point, 3 hours later, I am exhausted, but relieved! Now it was time to enjoy our very much-needed vacation. We purchased our cruise for $1,546.18 (for two). We had done a Disney cruise a couple months prior for about the same price. I mention that because we expected this to be just as nice as the Disney Cruise. To our dismay…. It WASN’T!!!! We went to customer service every single day asking for the gift that our travel agent bought us and they denied the gift. Customer service kept saying the gift was never purchased and we needed proof. Unfortunately we didn’t snap a picture of the “proof” so we never received our gift. NO biggie….. Then, we purchased the water bottle package on our second day of the cruise. We only received it on the last day of our cruise. Everyday, I would walk to the bar and remind them that we didn’t get our water bottles and they kept saying it was on the way but we only got it the last day. When we looked up our cruise there was a deal going on that we had an option to receive one out of five perks for free. Since this was an open bar cruise, we decided to opt for free wifi. Again, customer service looked me in the eye and said we were not eligible for the free perk since we paid the cheapest rate for our cruise. Cheapest rate??? Really???? I didn’t think that almost $800 per person was the cheapest rate for a cruise. Oh…. Since this was an open bar cruise the service at the bar was horrible to say the least. I wont even get into those details. Food was “okay”… hit or miss. I was given a butter knife to cut through a steak that was super chewy and inedible. Server never checked back after food was served. Buffet food was disgusting. We ate at the buffet just once and couldn’t even go back because it was gross. I NEVER fill out surveys, I NEVER give bad reviews… I just don’t have the time to do it. However, the rollercoaster of feelings that occurred before we even boarded was so disheartening that I couldn’t let this go without saying something. It’s interesting that in the end, Kathleen (one of the managers) said this to us, “you know, in hindsight, I regret not taking 5 minutes of my time to go downstairs and gather the correct information for you guys”. That’s my whole point in writing this review! It would have all been a very different story if they had only taken 5 MINUTES of their “clock time” to make sure there was nothing that could have been done for us. We are hard working middle class people that was looking forward to a little getaway, and without any regards for us, NCL was quick to deny our cruise and never even offered any remuneration of any kind. For the reasons stated above, I would NEVER suggest anyone getting on the Norwegian cruise line…. EVER….. and I am writing this in hope that this never happens to anyone else. If we had “given up” we would have been out of luck. We would not have boarded and we would have lost our money. Read Less
Sail Date May 2019
Too many passengers, too crowded. Third day in crowded at medical center with pneumonia outbreak. The Norwegian will not admit. Place was dirty. Buffett as not sanitary. Everyone reaching over the food. No service. I was so sick and could ... Read More
Too many passengers, too crowded. Third day in crowded at medical center with pneumonia outbreak. The Norwegian will not admit. Place was dirty. Buffett as not sanitary. Everyone reaching over the food. No service. I was so sick and could not use my drink package but they could not give any compensation. Thank god they said no credit because I am gone back to the best cruise line, celebrity. Anyway my holiday cost me 6000 dollars in medical bills. I walked in as a healthy woman who works out in fitness everyday and walked off wondering if I was going to live. Pneumonia everywhere. It was disgusting. Crowded on pool deck. People monopolized the chairs. Left their towels on chair, which were 1 dollar each. They went to lunch and came back a couple of hours later and sat in the chair. No pool control. The menu was very boring. Same old food. French fries, yuck.pork. Where is the canard, lamb, scallop ? I serve better at home. Celebrity is the most awesome cruise line. Never will I complain on that ship. They advertise upgrade and showed bathtub. It said bathtub/shower. I bid 950 dollars to get this cabin and when I got my cabin no bathtub. False advertising. They sucked me in for 950 dollars. I had a balcony before and found nothing special about the mini suite. This was a nightmare cruise. Read Less
Sail Date April 2019
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. ... Read More
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. Food was like eating in an army mess hall with people crowding in line and reaching in front of you for something they wanted. The food was poor unless you like mac and cheese. Many people using the dining hall had no manners or courtesy. After paying $2,000 each for this cruise, we got the mess hall dining experience unless we wanted to pay $25-$40 per meal each to eat in a "special" restaurant, a couple of which were nice. Most of the crew staff were surly, but our cabin steward was nice and did a good job. There were poor entertainment offerings. We went to a dinner theatre and ordered a tenderloin steak, medium rare, and it came to me well-done and dried out. Pools and deck spaces were overcrowded. The best parts of the cruise were the shore times at Mallorca, the Axored, and other stops reroute to Barcelona. NCL? Never again! Read Less
Sail Date April 2019
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our ... Read More
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our cruises and this was cruise number 18 for me and never have I come across issues like this cruise line. First of all the ship had very little entertainment other than what you had ton pay for to see! when they did have free entertainment it was in such small area only about 100 guest out of 4000 could get in to see it. Nightly shows in theatre that was free was repeated same show up to 3 nights to let all on ship seeing the show. So that meant no show for ones who already seen it so that was disappointing. Main dinning was only offered for evenings and not the 3 meals a day. Buffet was awful same food everyday other than 1-2 items. Not even close to what’s offered on Royal, Princess, Celeberty or Carnival. Staff in buffet area was awful no service at all. If we asked for drink they would point out where to get it ourselves. We were not use to this from our other cruise experiences. Even with the highest drink packages we were told we are not allow serve you can pop or squeeze orange juices it’s not included in the package yet when we got the package we were told everything was covered up to drinks 15.00 each. I don’t think can Soda or glass juice is over 15.00. Daily Activities were limited on board not much at all. Maybe 30 minute game rest was trying sale you something. The final end to our worse cruise experience ever was I bought jewelry from on board shop only to come back to our room from off the ship and find it missing. We were treated terrible they made us feel like we were trying rip them off. They told us they would have to search our room make sure it wasn’t there. I told them it wasn’t there before contacted them I had search everywhere. They said they had to it’s policy so I said ok thinking they were looking like on floor, dresser things like that. NO! They ripped our room apart leaving no privacy at all. Even pulled empty suitcases from under our beds checked inside. I think They actually thought i said it was missing to rip them off. I told them if I was going pretend something got stolen I would gotten nice diamond ring not cheap 300 dollar jewelry. Three of them in uniform invated our privacy over 289 value missing item while telling us we must misplaced it because their staff checks all garbage so it couldn’t be in garbage by mistake and their staff would never take it. So at that point I ordered them out of my room as they were now insulting me by as good as telling me I am lying if the room attendant didn’t take it then we were only others that could have it. Unbelievable treatment to first time customers looking to check out their cruise lines. It was a family cruise and all three rooms booked all said they would never return. We have done many cruises and never claimed missing item before so it really insulted me to have them make us feel like we were scamming them. End result they told us put claim in with insurance so we never did get our missing jewelry back after missing day of our vacation dealing with it. Final day getting off the ship was nightmare took over an hour and 1/2 in lineups getting off ship. It was experience we never want have again. Lesson learn, if it looks like good deal there’s reason for it. If they are posting specials get new customers what’s the point if treated like this. I was not the only disappointed guest I heard many complaints from other guest over the two weeks. I would advise looking else where when picking cruise line if you want to have fantastic vacation. We made the best of it since we were on vacation but very disappointed over the quality of service we received on Board. In closing I have to add my positive. The evening main dinning The server there was awesome and the photo gallery was awesome. Read Less
Sail Date April 2019
My cruise on the Epic departed Port Canaveral, Florida, April 20th, 2019, 7nt cruise. Really bad ship do not bother and here is why. My room and the corridor smelt of urine, yes a toilet the whole time despite several complaints. ... Read More
My cruise on the Epic departed Port Canaveral, Florida, April 20th, 2019, 7nt cruise. Really bad ship do not bother and here is why. My room and the corridor smelt of urine, yes a toilet the whole time despite several complaints. The tv did not work and had to be fixed. The room safe kept opening by itself. The excursions were disorganised both embarkation and disembarkation. We were questioned about our lack of visas in our passports when the visa procedures have been changed and you no longer require the esta to be in your books. You would think immigration would be aware of this. There were not enough elevators and some were broke. People got sick of waiting for them. People were sick I the pool and it had to be drained, someone defecated in one of the hallways. Classy The staff spoke poor English and had a lack of knowledge about everything and anything. There were never any seats at the buffet area no matter what time you went. Our room phone didn't work and it took them the whole cruise to fix it. We were late leaving nearly every destination due to late arrivals. The local entertainment act howling at the moon only sang the songs that people left on their piano if they had money on them. Whilst people were waiting for hours for their songs to be played and didn't happen despite birthdays or anniversary's. Shame on you all three of you. And yes that was us that walked out that you had a go at. Very professional, NOT. Problem with that? come see me. The singing sounds like howling hence their name. Some waiters were rude because the tip is built in with the price they no longer have to give you good service. Swimming with the Pigs excursion was a joke and sold out immediately upsetting many passengers and they refused to put more trips on. Only things good were the room steward Gilbert. We got an apology for the room and were given a bottle of red wine which we cant drink and chocolate strawberries. Some shows were awesome like the Beatles and I'm not even a Beatles fan but that's how good they were. The comedians were great as was the Priscilla Show. When leaving the ship everyone was colour coded to leave at different times. Self checkouts such as me were to leave first b/w 0730 and 0830 but for some reason known only to the thousands of rednecks on board everyone tried to leave at the same time causing chaos and mahem with people waiting over an hour for a lift and once you arrived at your deck you couldn't get off the lift because the queues were directly outside of them. We found out later that it took some people 3.5 hours to get off the ship. Just a very bad ship, old, tattered and not much to do and you have to pay for EVERYTHING. They even tried to charge my account for photos that I didn't even have taken on the ship. I honestly cant see myself going with Norwegian ever again.. Try someone else. Read Less
Sail Date April 2019
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. ... Read More
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. We left our room at 8:00. Took over an hour and a half just to get off the ship. Where was the pool??? The only pool was kid size, the adult pool was smaller than my truck. The service and food in the Manhattan room the first night was the worst. It did get better on other nights. My wife has limited mobility, not handicap. Trying to find seating at lunch and breakfast was very difficult, too difficult for a cruise. The time moving, very slowly, through the disembarking was way too stressful on her. THIS IS THE LAST TIME I WILL TAKE THIS SHIP!!!!! Taking NCL is questionable, if this is the way they run a ship. Read Less
Sail Date April 2019
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