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390 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

I have cruised with NCL a handful of times, and have always been satisfied with the value for your money. This would be my first trip where I don’t feel that way. To be fair, the weather can never be predicted - but other cruises I ... Read More
I have cruised with NCL a handful of times, and have always been satisfied with the value for your money. This would be my first trip where I don’t feel that way. To be fair, the weather can never be predicted - but other cruises I have been on with inclement weather seemed to have better contingency plans. I haven’t cruised on a ship this small or old before, so I definitely will book any future cruises based more off of the ship vs the dates and destinations. The ship feels very old, and the rough waters during this cruise were unbearable. I never get sea sick, but there were plates flying on the floor in the restaurants and my closet door even swung open and broke off of the hinges due to the turbulence. The power went out in the casino as I walked through, and even some of the crew members called in sick due to extreme conditions. The outside areas of the ship were virtually useless for a majority of the trip, so most events were moved to the crowded Bliss Lounge. There wasn’t a lot of entertainment on the ship, with the exception of Bingo, Deal or No Deal, board games, and a comedian. Many of the locations and activities didn’t have active servers during the events, like most NCL cruises I have been on before. Some areas even had the bars closed during events, making it inconvenient for our travel party. On day 2, my husband booked an eyebrow wax at the spa. We have done this on other NCL cruises, and he gets them at home every 4-6 weeks. The spa employee completely ripped the skin off of the top and bottom of both brows. Either the wax was too hot or the technique was incorrect, but my husband had scabs around his eyes from day 2 through disembarking. We did show the spa manager, and he was very concerned and conceded that it had to have been a technique issue. He refunded the service, but my husband was forced to wear sunglasses for the remainder of the trip to cover the bloody scabs around his eyes. The dining was very limited compared to the other ships I have been on (even the staple Garden Cafe seemed to rotate hamburgers and hot dogs every day, and lacked variety). We went to the Sports Bar late one evening, and waited 20 minutes without being served, so we left and ordered room service. We dined as a large group at the Four Seasons a couple of times, and the service and food there was great. We brought 16 people, and a few of them were first time cruisers. I kept reassuring them that this wasn’t normal, but I felt bad that their first experiences had so many issues. The crew did a decent job, but many of them were noticeably off of their game due to the conditions. Dave (Trippong) P at guest services was very helpful. I had to visit the desk nightly to get sea sickness medicine. I’m hoping that this trip was a fluke, because NCL has been my preferred cruise line the past 4-5 years, but I definitely won’t go on the Sun ever again. My family is still worn out and seasick a day later. *I hadn’t cruised from Port Canaveral before, and the embarking/disembarking process was the easiest I’ve ever experienced. Read Less
Sail Date January 2020
We chose this cruise as a quick and cheap getaway to recover from the holidays and to regroup after the passing of my dad two days before Christmas. I had two good books and just wanted to relax and forget about reality for five nights. ... Read More
We chose this cruise as a quick and cheap getaway to recover from the holidays and to regroup after the passing of my dad two days before Christmas. I had two good books and just wanted to relax and forget about reality for five nights. Plus, it was cheap. $1,100 for a balcony for two. We had sailed on this ship in April 2019 and had fun. We were allowed to board at noon, but got to the port at 12:45. The lines were long and people were sitting around waiting to get on. Apparently, they had to move the gangplank and that caused a backup. Also, the computers went down when we were checking in and we had to stand around and wait for that to be fixed. We were on the ship by 1:50. We went to the buffet and it was a madhouse, but we expected that. However, the layout is so poor. You have to get your own water/juice/tea. The machines are in a hallway-type part of the room where people are walking to get to the buffet. I love having strangers breathing in my water. The food choices were odd...bean stew? No one walks around offering beverages like on Royal Caribbean. We went outside to get two sodas at the bar. They only serve Pepsi products. Two small glasses of Pepsi were $7.20. They are $3.00 each and a 20% gratuity is automatically added. On our previous cruise on this ship, all drinks were included in the fare because it was a short cruise on a smaller ship. Maybe THAT is why we don’t remember it being so bad. Our cabin was a soaking wet rug by the bathroom and smelled musty. We had trouble even opening the cabin door because the rug was buckling. We were told to go to the 7:30 show and they’d put a dryer in there to fix the problem because there were “no other cabins.” We unpacked and went to the show. We returned to the cabin at 9:14 and the blower was still going and it was still smelly and wet. Guest Services came and offered to show us another cabin. We did not ask why we were told there were none. Anyway, the other cabin was directly under the pool and the smell of chlorine was so strong that we chose to smell mustiness instead and stayed where we were. Also, we were exhausted. At 10:30 that night, Guest Services called, woke us, and wanted to know why we didn’t contact them regarding the other cabin. We told them we had, we looked at it, and chose not to move. The next morning we went to Guest Services after getting a note on our door to contact them. We were told we could have an inside cabin to hang out in while the rug dried in our cabin. The employee explained this cabin hadn’t been used because the occupant “got on the ship, felt claustrophobic, and left immediately.” We accepted this offer and went to that cabin. The inside cabin offered was being made up and the occupants had ordered room service and their dishes were everywhere. We were told by another employee that this cabin was rejected by the people it was assigned to because of all the noise from the stewards’ work area right next door. Two employees, two different stories... We opted not to take this cabin either. The rug dried by Day 3 and we got used to the smell. The bed was extremely comfortable and the air was cold. We actually slept well. I will say Guest Services was excellent with trying to accommodate us. They sent champagne and chocolate-covered strawberries and also offered us a $100 credit to a specialty restaurant. We are at Cagney’s and it was delicious. The service was impeccable. Room service costs $9.95 per order, with 20% gratuity added. We ordered once and the portions were plentiful. We had the free continental breakfast one morning. We requested delivery between 9-9:30 am. It arrived at 8:40 am. There are a total of 12 deck chairs on the promenade deck, Deck 6. This was disappointing because they were always occupied during the day and is one of my favorite places to relax. Pool chaises were stacked by 6:15 every evening, so we couldn’t sit outside and enjoy the night sky. There’s no outdoor movie (or indoor movie), so that’s a disappointment. Costa Maya was ok. The shopping area had aggressive shopkeepers. One mumbled something about Americans when I didn’t want to come into their store. We stayed in the ship in Cozumel because we’d been there before and Deck 13 (or maybe it was 12) was empty and relaxing and peaceful. Attitude is everything, so we made the choice to have a great time. We had to overlook a lot, but we did have a good time. Disembarkation was a breeze and we were off the ship and in our car within 15 minutes. As a side note, I wish there was a way to teach people that it’s polite to wait for people to get off an elevator prior to them getting on the elevator! Read Less
Sail Date January 2020
My family has travelled on many cruises (15+) and cannot say we have ever had one bad experience. We have been on Carnival, Princess, Celebrity, and Costa and have never complained or been disappointed with any trip before. We were looking ... Read More
My family has travelled on many cruises (15+) and cannot say we have ever had one bad experience. We have been on Carnival, Princess, Celebrity, and Costa and have never complained or been disappointed with any trip before. We were looking forward to this Norwegian cruise as we had heard that Norwegian cruises had really improved and updated their ships. I can honestly say I was blown away at what absolutely terrible service we received on this cruise. I hate to complain as I am sure there were many crew members who are excellent and perform their job in an excellent manner but unfortunately the many bad apples we encountered ruined the bunch for us. One example is our dining room service. Every single night we waited approx 20-30 to have a waiter walk over to provide us with a menu or give us water. One night we waited 30 minutes and he finally came around and just started taking our order. I hadn't even received a menu yet. Dinner would take approx 50-60 minutes to receive our appetizers, water was not refilled. Overall just terrible dining service. The staff were either very short staffed or did not know how to manage their tables. Another issue we had was during a family picture when the photographer was extremely rude and ignorant and left my husbands grandmother and uncle in tears. After setting up to take a family picture which included assisting a handicapped family member and 6 small young children the photographer then rudely said there were too many of us for the picture and we had to pay $200 if we wanted a picture taken. We then said no problem we will just take our own picture, the photographer rudely jumped in front of the random individual who was taking the picture and said no we could not do that. We then agreed to pay the $200 just so at this point we could take the picture and the photographer then said no because the location we were in was not big enough for us and was against safety regulations. At this point we had been set up for 5-10 minutes. Another 30 seconds to snap a picture I do not think would have made a difference. We then asked for a manager who came over. The individual was nice but provided no assistance. His suggestion was to "go over there" and take a picture. We had to ask him to show us as he just pointed and said "go over there". Following this incident we went to guest services and the individual was very nice and helpful. He said he would speak to his supervisor and see if he could help us get the family picture our grandmother wanted. 24 hours later I got a call from someone saying you can go to deck 16 and we will take your picture up stairs but its $200. No apology, no sorry for the inconvenience just pay $200 for us to snap the picture and then whatever else to buy them. Customer service is not a strength of Norwegian. Poor management, poor customer service. Service all around was bad. When asking for water we were rudely told "you're going to have to give me a minute." Staff were either unhappy or just tired. You can tell Norwegian does not put in the effort like other cruise lines. What sealed the deal for us was laughing at the daily itinerary booklets that came to the room each day to tell you what was going on around the ship. I am pretty sure they were written by a 10 year old. Spelling errors, grammatical errors, missing words. One day it even had the wrong ship name. It said " Enjoy your day on the Norwegian Pearl"... we were on the Norwegian Breakaway. These are only a few things of the many that ruined Norwegian for us. Do not waste your money or vacation time. I wouldn't take Norwegian again even if it was free. Norwegian has a long way to go to become comparable to the other lines. Read Less
Sail Date December 2019
Ok, I rarely write reviews however I frequently read them and appreciate the time and thought others put into them. I find it helpful in finding a good fit from similar perspectives so I will give a little background. I will start by ... Read More
Ok, I rarely write reviews however I frequently read them and appreciate the time and thought others put into them. I find it helpful in finding a good fit from similar perspectives so I will give a little background. I will start by saying we are very low maintenance sort of people and not fussed but servers falling over us. We much prefer a friendly and humorous staff, some people love the over the top service that is not us. No worries here we didn't get any of it, humorous or any real service really. We have cruised over 20 times in the last 30+ years. We are in our late 40's and we were travelling with a group of 14 16-83 years of age. two seniors, six early twenties late teenagers (2 from each family mostly girls) and six middle aged people (Three couples 40/50's). Kids are all in late high school, college or just finished. We are all avid travelers and love exploring the world. We thought this would be a good option for this spread in age The family is the only thing that made this ship bearable. You need your own group to make this cruise work, but good luck getting a dining reservation together or find a place to all gather to sit and chat before and after dinner. The ship itself if there were not so many people is very well appointed with average cabins no complaints really on the floorplan and décor. Restaurants were nice, casino was smoky but fine, bars were pretty and over all it was nicely done. Lots and lots of very nice places for photo ops if that is your thing, pretty stairs and backdrops by the elevators while you wait. And you will wait, and wait on this ship. Lines are everywhere and slow. Honestly for a cruise of this level I didn't have huge expectations, but I thought the food was above average. Honestly it was some of the best cruise food we have had over the years. The Ocean Blue had amazing food and our best waiter by far everything was seasoned and prepared well. The buffet was standard and just what you would expect in a cruise buffet, nothing special but not bad either with lots of options. The staff was very efficient and the tables were cleaned quickly and over all we didn't struggle too much to find seating here. No complaints and thought the buffet ran very smoothly. Lots of options and a good option when somebody wasn't thrilled with the regular dinner option or had dietary restrictions. If you didn't have rock solid reservations or wanted to change anything up at a restaurant it was a nightmare. Other than two exceptional waiters the staff was downright rude. The bartenders, wait staff and even the experiences at the front desk were all equally disappointing. Do not go on this ship for the service. It was impossible to get into even them main dining rooms and the servers were downright rude. They never smiled, didn't like questions and overall it was a rushed and unpleasant experience.The food was pretty good though if you were lucky enough to get into a place. Entertainment was actually pretty good. The show was Six and those girls killed it, wow. The 80s music was a huge hit and the Queen Flash show was very good as well. Our cabin was right over the bar so from soundchecks to the music set twice a night I experienced every day. I could even hear the patrons singing along. If you want a quiet cabin this isn't it. It doesn't bother me too much though in the scheme of things, but if you are sensitive to this sort of thing be aware of your location. We seemed to be in the back standing a lot through many shows. They had a comedian one night that was the main act that was the worst comedian I have ever seen. I absolutely love comedy the second guy was quite funny though. I actually walked out as he was just vulgar and insulting and not at all humorous, the people who stayed said it only got worse. The humor was just off on the trip in general with the grumpy staff. During the "cake battle" in the main atrium the guy thought it was funny to say if you are an alcoholic then you can simply add more alcohol to yours. I don't know of another affliction it is ok to joke about in this manner and I am not usually hyper sensitive, but it was inappropriate and not funny. I would recommend replacing that joke in the future it is unnecessary and not funny to those who have to deal with the realities of the affliction and are already surrounded by alcohol and drunks the entire trip with little support and probably came to the "cake battle" to be away from a bars and drunks. Just overall not cool, just sayin'. Bars were always crowded and it always took a long time to get a drink as just about everybody was on the drink package. I think a lot of people are using the dining packages too as those places were hard to get into unless it was super early or late reservations and you were blessed to get one at all if you didn't pre-book that part of the trip. The ports are standard love Grand Cayman and we had a great time at the private island but only because we forked over the money to get a villa. The tender situation was a painful process. Overall this ship could be great. Take your own party and do your planning, make those reservations early. Plan on paying a lot of upcharges if you want any kind of better experience and even if you are willing to pay the availability may not be there if you plan late. We are very frequent cruisers and have been on many lines and many ships of all sizes this ship is not run well for this many passengers. I would not take this cruise again and I am not sure the experience could have been too much better even with a lot of planning and money thrown at it. It is simply too crowded with a salty over worked crew from the waiters to the casino to the bartenders. It's clear they are asking way too much of the staff and it shows. Read Less
Sail Date December 2019
This was mine and my boyfriends first cruise. We went on the 7 day western Caribbean cruise. The first 2 days went good, our room was always cleaned, food was decent, and drinks were great. However, this all started to go down hill when we ... Read More
This was mine and my boyfriends first cruise. We went on the 7 day western Caribbean cruise. The first 2 days went good, our room was always cleaned, food was decent, and drinks were great. However, this all started to go down hill when we decided to visit the spa for a couples massage. We both have gotten swedish massages before and knew what to expect. Everything started off normal, they asked us if we have gotten massages before and where our trouble areas were. We both said our back and shoulders were the worst. However, this massage just ended up being them lightly rubbing my back for 5 minutes, then proceeded with the arms, legs, and then got to my head. I expected her to maybe rub my shoulders at this point, since she has not gotten any knots out.No, she proceeded to untie my hair and then began playing with my hair for atleast 20 minutes. Not even rubbing the scalp, but just braiding my hair and brushing it with her fingers. Once the massage was done I shared how terrible my massage was with my boyfriend, only to learn that his masseuse wasn't massaging him for half of it! We think she thought he was asleep because he said after he made some noise she immediately resumed the massage. To top this off the massage was over $300 and we could not get reimbursed. The other downfall to the cruise was our stop in Ocho Rios Jamaica. This port was changed 3 times on our itinerary before the actual cruise date. We had not had an excursion booked for this day, due to the port being changed so many time our excursions got cancelled. We had planned on just hanging out at the beach. The port we were dropped off on was under construction and surrounded by literal barb wired fences with locals on the otherside screaming and shaking the fence. We immediately felt unwelcomed and headed back to the ship, majority of the guests got the same feeling and went back to the ship as well. Food was ok, but the portions at the restaurants were very small, leaving us to go to the buffet afterwards. My boyfriend ended up getting food poisoning one of the days. We came to find out others on the ship also did that day as well. My feelings about the cruise are up and down, the weather was great and so were the on ship entertainment. Read Less
Sail Date December 2019
This was our second time on the Breakaway. Our first time was wonderful, so needless to say, we were excited about our Christmas cruise. We are avid cruisers.... and this was our 4th time cruising during Christmas. This was, by ... Read More
This was our second time on the Breakaway. Our first time was wonderful, so needless to say, we were excited about our Christmas cruise. We are avid cruisers.... and this was our 4th time cruising during Christmas. This was, by far, the worst holiday experience we have had. This boat was WAY overbooked! On sea days you could not escape a crowd. There were people everywhere! Impossible to get a chair on pool deck...impossible to get any specialty dining reservations... no seats at Trivia...etc. Heard at a Cruise Next presentation that the boat, which on average carries around 4000 passengers, had over 4900 for this week! We had dinner in Manhattan Room twice ...The poor dining room staff didn’t know whether they were coming or going! Lots of confusion and awful service. Food was sub-par at best! We paid extra for the Velvet dinner show... show itself was good...not worth extra $ though.....but, service and food was terrible. (We went to buffet later that same night for soft serve, and realized our exact meal came from the buffet...why the extra charge then!?) Once again, servers were confused and seemed “put out” when we reminded them that they forgot to bring dessert to 3 people at our table, or when we ordered drinks from the bar. The one bright spot, besides being with family, was the entertainment. “Burn the Floor” and “Six” were both fantastic. NCL is typically our cruise line of choice. But this cruise will make us rethink our options. Read Less
Sail Date December 2019
We chose Norwegian Sun because we always traveled on Carnival and wanted a different experience. Unfortunately we got a horrible experience. For starters, the servers spraying your hands as you walk in the door was crazy. The food on the ... Read More
We chose Norwegian Sun because we always traveled on Carnival and wanted a different experience. Unfortunately we got a horrible experience. For starters, the servers spraying your hands as you walk in the door was crazy. The food on the buffet never looked appetizing. We got into disagreements with staff on 2 separate occasions at the Four seasons who had the slowest Service Ever on a cruise. This is not a big boat compared to others we have been on. Our cabin steward put soiled bloody sheets back on our bed after we discarded them to be replaced. The people in the Photo Gallery never offer to help or assist with anything but stand around and speak in foreign languages. The black jack table in the casino as well as most other games were definitely fixed. Not going to Cozumel ruined my entire experience and the Guest Services could care less. We got sick on the 2nd night from all the motion on the boat and the half done pizza we ate. We just did not enjoy this cruise/ship. Too many little kids playing in the Jacuzzi. There are no adult only areas on this ship which I hated. Never been on a cruise where so many employees do not speak or acknowledge the guests. Read Less
Sail Date December 2019
This being our first cruise with Norwegian, I had higher expectations than we received. With so many other cruise lines, I have no reason to return to this cruise line. This ship and others Norwegian ships have no docking rights, so ... Read More
This being our first cruise with Norwegian, I had higher expectations than we received. With so many other cruise lines, I have no reason to return to this cruise line. This ship and others Norwegian ships have no docking rights, so they don't go pier side, you have to be tendered in. And when the seas are rough, they just cancel your port visit. With a too bad so sad... no refund, NOTHING.... No where did I find that we would be tendered in. You don't know this until on board and read it on the daily itinerary. ONE Line to get off the boat, which was LONG and wrapping around... We paid to go to certain ports, this was my teens Christmas present. ONE port for 5 days. No impressed, and this being a small ship, 4 days at sea, was pretty boring... Many areas of the ship smelled like backed up sewage The ship was sooo rocky, they had to close the pools. the pools were splashing so hard they emptied themselves a couple times in only 5 day cruise. The food in dining was good, it was a long wait after you ordered your meal to get to your table. The buffets were the same all 5 days. Nothing special nor anything to brag about. We were going to get the teens a soda package. However, their were no kiosks that they could just go up to for a refill. Teens had to go to the bars, to get a refill. Teens have no business being around bars. the package also came with no travel mug or anything, regular plastic cups each time. We skipped the whole beverage package deal, such a waste of money. Entertainment was only 30 mins each, vice a hour other places. And the host had the worst lame jokes. It was like they were killing time, to drag out 30 mins. Looking forward to taking our teens on a real cruise, so they can really experience why we love cruising.. Read Less
Sail Date December 2019
We had this cruise planed for 10 months. Having been on many (over 15) eastern Caribbean cruises we didn't feel the need to book one that was in port everyday, we choose this one because it was going to be at sea several days, which ... Read More
We had this cruise planed for 10 months. Having been on many (over 15) eastern Caribbean cruises we didn't feel the need to book one that was in port everyday, we choose this one because it was going to be at sea several days, which we find relaxing. The boarding process was organized ciaos, it went very well. The freestyle cruising concept is a neat idea however it is not our thing. We prefer the more organized traditional dining that other lines offer, where you either have early or late seating, and optional specialty restaurants including formal nights where a large portion of the guest get dressed up. On this ship, the captains dinner night which is normally considered a formal dress night only a handful of guest dressed up which was disappointing. The specialty restaurants we dined at were good and the service better if you could get a reservation (plan ahead). The general feel of the ship was that of a noisy ant pile, in public areas it was loud and lots of people everywhere. We had to wait in lines everywhere we went on board. The buffet was always crowded, the bars always had a line, waiting 10 minutes or more to get a drink. We dined at the main dining room twice both times we had poor, slow service. I think this is largely due to being understaffed and the tipping policy where they automatically charge you 15% tips. The entertainment was sub par compared to all of the other cruises we've been on. Most of the singing sounded more like howling. The comedy act was good however, the warm up acts were better than the headliner. We also like to play slots, the machines on board we're extremely tight, we saw very few wins. The thermal suit at the spa was nice and I am glad we joined it. Once again it was always crowded, a few guests reserved chairs by leaving their things there and weren't using the chairs, that is just rude! The main port of call for us was St. Thomas, for unexplained reason we had to be back on board by 1:30 pm. and the ship left port at 2pm. I don't recall seeing this early afternoon departure listed on the itinerary when we booked it, it was another disappointment. We won't be cruising with Norwegian again anytime soon its more a Carnival cruise style. We have had much better experiences on Royal Caribbean and Princess. I would recommend Royal Caribbean Adventure class and Oasis class ships, the layouts are the best. Read Less
Sail Date December 2019
So 7 day cruise, that some friends and I yearly go on, we hop around on which line we cruise on. This time was Norwegian. The pluses, unlimited drink package, a bit higher class, and good destinations. Now onto the positives of the ... Read More
So 7 day cruise, that some friends and I yearly go on, we hop around on which line we cruise on. This time was Norwegian. The pluses, unlimited drink package, a bit higher class, and good destinations. Now onto the positives of the cruise. Food was really good all around, rooms were nice and our steward was great. The ice bar was cool too, as well as the ropes course. The casino was fun and had enough elbow room here, so fi you are a gambler this would be a cruise for you. Negatives- Most of the bar staff was pretty rude, they seemed understaffed and over worked. I would say about 70% were in this boat. Everything is a dang reservation, have to reserve eat at some restaurants, get into shows, everything. It really goes against a vacation of just wandering, it is like work, have to plan all ahead of time, be on time, very little flexibility. The common areas for things like the piano bar, comedy show, etc, are entirely too small for a ship of this size, there is never enough room for the crowds, and for most if you didn't make a reservation, no walk ups. Unlike many other ships that have large entertainment areas, this ship does not have those, other than the main stage. This ship was built for about 1500 passengers too many. Also the casino stinks, they need to ozone the area after each sailing, the cigarette stink poisons most of the mid ship, you can really smell it. Also had to interact with the front desk looking for a friends left behind hat, the folks there seemed bothered to have to go look in the lost and found. A big thing too, the adult area to relax does not have a stinking pool, just some water sit down areas and two hot tubs. Now this is a fault that I didn't research this, but most ships of this size have an adult pool area with a pool, such a letdown. Oh and another dumb thing, when coming back from a shore day, none of the restaurants are open except the buffet. Open the dang restaurants, people wanna eat, even the paid ones, make some money on walk ups. This ship just seems to be not managed well for the amount of passengers, and the staff may have been at sea too long. There were many other things that were death by a thousand cuts, and Norwegian will likely never be a line I sail on again, I'll stick with RC or on a budget Carnival. And the price paid on this cruise did not equate to the experience. TLdr; (at the end) Staff was not pleasant, ship has too many people on it for the amenities, adult pool rec area was weak, food was good. Would rather have sailed on RC. Read Less
Sail Date December 2019
This cruise was for a family vacation. The food and dining was terrible. We made a reservation and still stood in line for almost an hour, 3 times!! We pre ordered water for our room, it never showed up, We were forced to stand in the ... Read More
This cruise was for a family vacation. The food and dining was terrible. We made a reservation and still stood in line for almost an hour, 3 times!! We pre ordered water for our room, it never showed up, We were forced to stand in the customer relations line For 45 minutes, At which point they told us it is now in your cabin. We return to our cabin to find five waters, as we ordered 12! Back down and in line for another 45 minutes until they finally got it straightened out.The wait for dinner took minimum 2 1/2 hours each time we dined in the Manhattan dining room. The wait for dinner took minimum 2 1/2 hours each time we dined in the Manhattan dining room. We observed a man vomit from too much alcohol outside the bathroom we were sitting next to, we reported it three times and it took at least 30 to 45 minutes for someone to come and clean it up. I was thoroughly unimpressed with the entire cruise, and embarrassed that I brought my family on this vacation. The Buffet offered the exact same food each time we tried it, and had to wait forever for them to refill items. Other than Never seeing the room steward, I don’t have many complaints about the staff, they all appear to be doing their best to keep the customers happy. I don’t believe it is a staffing issue, I believe it it is an issue with the Ncl system in the way they operate. I will never cruise Ncl again, I will be happy to return to carnival which I cruised in the past and had no issues! Read Less
Sail Date December 2019
Read very carefully your freestyle, it's not free! That was just the start. i was told by my sister, who has cruised norwegian. This was better food, better class of people, better service. Four cruised my sister brother in law, ... Read More
Read very carefully your freestyle, it's not free! That was just the start. i was told by my sister, who has cruised norwegian. This was better food, better class of people, better service. Four cruised my sister brother in law, wife and i. 10-20 cruises between us. The ship the sun! Very Nice, Smaller class. No adult area, but very few kids. The Crew, Very polite, With the exceptions of bar crew. my bar bills were all over the map For the same drink, (long island) even on the day it was the drink of the day! Daily drink package was in in excess of $1140.00 per person. Overheard on person watching the bar staff and complained she paid for top shelf! And was getting bottom. Room! Great, balcony, clean great room service. Food! Buffet was great, main courses not so much. Veil sausage cold gross! Chicken tough and chewy. We opted not to eat most main dishes. Rib meat on noodles, looked like beef stroganoff. Coffee! Let's just say (Coffee on cruise`s aint good) Casino!!!!!!!!!!! Bad dealers!!! Lets just say wow!!!! Small, smoky, high minimums. I personally had to stop the play on the roulette table, have the pit boss called and reviewed the last play. Which i was paid for later. I was watching three card poker, not playing! Watched the dealers not knowing how to pay, exposing players cards by moving other cards, not! At all to rules! Entertainment!!! What entertainment? A (one two shows family/adult) kids could have stayed for the adult show. Comedian (It was funnier on the pool deck watching the drunks) Next was a Juggler and joke teller (can you say County Fair) The last evening was the show by the ncl team it was good. Read Less
Sail Date December 2019
Our last experience cruising NCL was on the Jewel back in 2005. My expectations were to expect the same on the Sun...such as a beautiful ship, an updated comfortable room, a buffet that would knock your socks off, a casino I could afford ... Read More
Our last experience cruising NCL was on the Jewel back in 2005. My expectations were to expect the same on the Sun...such as a beautiful ship, an updated comfortable room, a buffet that would knock your socks off, a casino I could afford to place a minimum bid and hearty soulful cocktails. This ship needs to be put to rest. It's all cut up; meaning to get to places you walk thru shops or lounges, no mainstream designated promenade. The outside windows (everywhere) dirty even though they may attempt to clean them. The sofa bed is horrible even as a sofa. To sleep on it, the room attendant throws a folded comforter on top so it's really not made up as a bed. The rooms are not so much "updated" as they claim. The Garden Café buffet consists of sloppy looking food in small metal containers that never seem to change what's in them. We ate every night in the dining room and 2 speciality restaurants-that aren't so special. Had the unlimited beverage package; stick with bottled beer at least you know what you're drinking. I had multiple cocktails and wondered if they where all virgins. Affordable casino, not..$10 min bid. I think someone heard people complain and the next day it was reduced to 5$. Shows you ask? I went to 2 and found them not so good. The Stardust theater again is a reminder that the ship needs an overhaul. People who tried to seat in the chairs on the main floor close to the stage could not get comfortable falling back into the seat. If you didn't have long legs or your height wasn't at least 6' you'll need to move back to the theater seating, but those seats looked like you'll need to be less than a ladies size 14. Our arrival back to Port Canaveral was the straw that broke the camels back per say. They docked at a different terminal and we had to load onto a bus with all the luggage to get back to our original terminal. They make no provisions for you if you're in a wheelchair. Good luck trying to get on a large bus with 5 stairs to board. While leaving the ship, we were directed down an elevator due to the wheelchair and moved to the exit door thru customs. No one asked if we had other luggage to pick up before we walked thru the exit doors. Once outside we were told we could not go back in and had to wait till the terminal was emptied. For 2 hours we stood outside, no benches and no customer service except for a couple of agents from the bus companies hired to move folks back to the original terminal. NCL staff where no where to be found nor come upon our request for assistance thru the security officer. We not only feel like we waisted a whole lot of money on this trip, but a whole lot of vacation time was not anything talking about. Read Less
Sail Date December 2019
Balcony cabin 9044. No AC day one and most of day two. Day three toilet broken most of the day. Day four, midnight into early morning, water was shut off. No ability to shower, brush teeth or use toilet. Cabin steward was conveniently ... Read More
Balcony cabin 9044. No AC day one and most of day two. Day three toilet broken most of the day. Day four, midnight into early morning, water was shut off. No ability to shower, brush teeth or use toilet. Cabin steward was conveniently never around, shoddy cleaning of cabin. We had to request more than one hand towel and washcloths were stored on top of a sharps container. Entertainment was the worst we have experienced on a cruise. Buffet poor selections. Upside, the main dining room. Food was excellent. Pools were well sized, but freezing. Also pools are not handicap accessible and those with mobility issues would have difficulty climbing over the continuous bench surrounding the pools. There is no opening to pool and one must climb over bench to access. Most of the bars were closed on the last sea day and photography was virtually nonexistent. If you love bingo and sitting in a chair reading....this is your cruise. Read Less
Sail Date December 2019
I'd like to thank NCL for directing me to Cruise Critic (probably unknowingly) by only allowing me one little space in the survey for my comments. I have a story to tell and that little "block" wasn't going to cut ... Read More
I'd like to thank NCL for directing me to Cruise Critic (probably unknowingly) by only allowing me one little space in the survey for my comments. I have a story to tell and that little "block" wasn't going to cut it… We boarded our cruise ship on Nov. 30 (Day 1) and apparently there were a lot of new people who didn't have answers to some of our questions. We were going thru the line and as my sister-in-law was paying for her wine corkage fee, we tried to do the same only to be told that they would "charge us" prior to our luggage being delivered to the room as we were having our luggage brought on by the staff. However that was not the case as when we finally had all of our luggage delivered we discovered a note telling us we had "attempted to bring prohibited items onboard," and where we could go to retrieve them. This was after the fiasco of entering our room and trying in vain to turn on the lights because despite sending us numerous emails asking if we would like to upgrade our room we never received a single email telling us that our card key turned on our lights. So, we walked in and tried in vain to turn on the lights – more on this later. We were flipping everything. This was of course after I tried to turn on the lights to go to the bathroom only to discover that: a.) I could not turn them on and b.) There is this little lip at the bottom of the entry way which I could not see because the lights wouldn’t come on and so I fell. Lovely. That’s a vacation memory everyone likes to have. The problem with my falling is that it colored the rest of my vacation. I had pain in my leg from scraping the lip of the doorway, I had the pain in my backside where I made contact with the metal frame of the doorway and I had pain in my arms and shoulders from trying to stop my plummet to the floor of the bathroom. I had to explain the bruise to the spa lady 5 days later while having my massage. After all that is done with and we are getting settled in our room we find that 2 of the shows we had scheduled have been cancelled and rescheduled to other nights. We meticulously scheduled everything so we’d have something to do every day and not have everything jumbled up at the end of the trip. Our St. Thomas zip lining excursion paperwork was not included and so this required another trip to customer service. This was the third trip to customer service in a few hours. The next day (Day 2 At Sea) I spent quite some time looking for the Ladies Pamper Party which was apparently scheduled at the same time as the Fabulous Hair Show. The app and the paper itinerary didn’t always seem to coordinate very well. I never did find the Pamper party. C’est la vie. That evening we discovered that our room had not been cleaned and the only towels we had were the dirty ones on the floor. Another trip to customer service. Remember when I mentioned that we were flipping everything to attempt to turn on the lights? Well, we apparently flipped on the do not disturb light outside. Now, I personally could go the entire trip with just fresh towels and making my own bed – so that was not the issue – the issue was that after the hubs went to request fresh towels, our steward was told to deliver them and apparently reprimanded for not doing his job. That’s what bothered me the most. A simple little note, handed to us with our card key would have: 1.) told us how to turn on the lights 2.) Prevented my fall 3.) Stopped us from flipping everything in a vain attempt to turn the lights on and 4.) Our steward would not have been reprimanded by his superior for something he had no control over. (Day 3 At Sea) Still having issues with app as it was not showing any itinerary at all. I checked at 7:20 in the morning and it showed no events for the day. We were also charged for a game in the game room that wouldn’t play and after another trip to customer service to have the charge removed we found on the last day that it was still there. I’ll be calling Norwegian Cruise Lines to take care of that later. (Day 4 Tortola) Not everyone met in the atrium for trips to the islands. We met our people in line and went directly ashore. So we missed the information telling us NOT to being back shells and rocks from the island back to the ship. A note included on the paper itinerary would have been helpful in that people would have been aware and this would have prevented about 80% of the others from doing so and would be sped up the process of returning to the ship as well as spare embarrassment of having aforementioned items removed from bags and thrown into the trash for quite a few of the passengers. (Day 5 St. Thomas) We had two excursions planned for the day. We were up bright and early and ready to leave the ship after breakfast. We listened to the announcements and got in line ASAP. The zip lining tour required us to meet on the pier at 7:45 and then we were going on the sky ride afterwards for shopping, picture taking of the “breathtaking views” to be followed by a leisurely lunch and the sky ride back. Getting off the ship was a fiasco. The areas for the line were not roped off. People standing in line for an hour had to deal with people getting off the elevators and just pushing themselves into the line. It was chaotic and not handled well at all. People were coming in from the elevators as well as the doors on four sides of the area. We never knew if the issue with our being able to leave the ship was due to an issue of miscommunication from the ship to shore or shore to ship. Either way we were delayed getting off the ship by about an hour. We totally missed out 7:45 zip lining time and were re-scheduled for 9:15. The problem with that was we had nowhere to go for about 45 minutes as the shops were not open yet. There was limited shade and even at that early time it was getting pretty warm. Once again people found themselves waiting and tempers were flaring. We had no choice but to stand around and wait until we could be squeezed into the schedule. We had to wait for a ride to be lined up as well to take us to the zip lining. Even though the return time was pushed back to 2:30 we still did not have time to do the sky ride as planned. Sure, we could have zipped up and then right back down, but that would have left no time for shopping or lunch, so we opted to skip that and shop near the pier and return to the ship for an extremely late lunch. Another trip to customer service where we asked for and were given a refund for the missed sky ride. Our agent seemed to understand that we were unable to do the sky ride because we couldn’t do the other activities as well but some of the other agents were telling passengers that they really did have the time to do the sky ride and were NOT granting refunds. That is wrong because the information on the NCL website presents the sky ride as a package excursion. To sky ride up, shop, take in the breathtaking views, take beautiful photos and have a leisurely lunch before returning down the sky ride. That clearly was not going to happen for most of the guests. (Day 6 At Sea) I have to say the show “Velvet” was absolutely awesome! But at this point I was beginning to realize that the ship had turned into a kind of “infomercial trip.” All of the “island shopping” presentations were slanted towards certain stores. My massage was turned into segue for me to buy products geared towards my “problem” areas. Many of the Port shopping talks, hair parties, pamper parties and such were really geared towards getting you to purchase particular items. Our first cruise on the Norway was nothing like that. (Day 7 Stirrup Cay) Snorkeling was awesome! Lunch was pretty good and the beach was beautiful. Day 8 Disembarkation) Disembarkation was fantastic! Why couldn’t Wednesday have been like that? Provide people with color coded tickets so they don’t all try to leave at the same time. Highest priority for those with shore excursions that they have already paid for. That could have reduced friction, missed excursions and possibly reduced the line of people in line at customer service requesting refunds. The food served at the Velvet show was superb. The food at the two dining rooms, Savor & Taste were good however the food served at the buffet was okay at best. It was fairly bland although there were a couple of dishes that were pretty spicy and delish. They seemed to be fairly shorthanded when we first boarded the ship and we heard from someone that a group of staff were stranded back in Orlando for some reason. The wait staff, for the most part, was pretty good – again they appeared to be shorthanded so I am sure they were doing their best. The bartenders we encountered could use a little refresher course in customer interaction. We ordered four bottles to take to our room (and share with our group) and paid for them, including tip. However, retrieving them proved to be problematic. The first bartender showed his displeasure when my husband presented his ticket for the first bottle. On the second night we went to another bar and the second bartender pretty much ignored us as he served everyone around us while my husband stood there with his wine voucher in hand. When he finally acknowledged us he informed my husband that it would be ten – fifteen minutes before he could even go to GET the wine and then it would take him a while to go the cellar to retrieve it. It was apparent that he was in no mood to do so. My husband decided to try going to the 15th floor to get the remaining 3 bottles and to see if he would have better luck there. That bartender was awesome! He was pleased as punch to do so and so much so that my husband ordered an additional glass of wine so that he could leave him a nice tip. The lady at the Starbuck Lounge gets a star for the week – she was absolutely awesome and helpful! After a hot day of standing in line for our ride to zip lining, zip lining & walking back to the ship all my husband wanted was an ice cold ice tea. They don’t serve ice tea there but she gave us a tall cup of ice water with instructions to take it upstairs after I finished by coffee and cupcake to fill it with iced tea from the buffet. It was a kind and much appreciated gesture. Read Less
Sail Date November 2019
This was my first cruise experience and, it will be my last. I booked as part of a group celebrating a couple's 10 year wedding anniversary. While checking in at the port, all the staff were so friendly, happy and welcoming. ... Read More
This was my first cruise experience and, it will be my last. I booked as part of a group celebrating a couple's 10 year wedding anniversary. While checking in at the port, all the staff were so friendly, happy and welcoming. Unfortunately, this was not a reflection of what I would find on the ship. While some of the servers were great, a vast many were downright rude. On the first day at sea, at the H2O Lounge, myself and 3 friends gave our drink orders (first of the day) to the server who came around. (We had all gotten a premium drink package.) This order included 3 alcoholic beverages and 2 waters. When my friend ordered a mojito, the server told her that the bartender doesn't like making those and that whenever he comes back with that order it upsets the bartender because it takes too long to make. After taking our order, the server went around to get orders from more people. Over 20 minutes later (reasonable) the server returned with 1 of our alcoholic beverages and handed us a stack of room cards and told us to pick our out, leaving to give other people their drinks. These cards have our name and room number on them and are associated with our credit cards. As four single women who are cognizant of our safety, we were very unimpressed. We took our room cards from the stack and passed the remainder to the couple next to us (who we did not know) who had also ordered drinks. It took over an hour to get the three alcoholic beverages we ordered (that were brought out in three separate rounds) and we ended up going to the bar ourselves for the water. When the mojito was brought, it was clearly not made properly. The limes were not muddled (perfectly intact) and the mint was sitting on top of the ice, completely dry. One of the women in our group asked to speak to a bar manager. The server was hesitant to comply and came back to us several times to try and convince that we were taking the situation the wrong way. When the bar manager did come he was happy we had brought this to his attention and, we thought that this would be a one off for the trip. Prior to November 30th, I had never been told off by a bartended in my life. On this cruise, I was told off by several. One the first day or two, I was just ordering "vodka sodas." On the second or third day when I received my drink (at the H2O Lounge) it tasted like paint thinner. I said to the bartender, "excuse me, could you tell me what kind of vodka this was made with?" he told me to hold on and walked away. The second bartender walked up and told me in a very rude way that if I want a specific kind of alcohol I need to ask for it and, if I don't, I will get whatever kind of alcohol they choose to put in it. I said that's fine, now I know for next time but can I order another drink please? He said I need to pay for another one because he wasn't just going to remake it because I didn't like it. I said I wasn't asking him to. He walked away to make me another drink and scan my card and, the first bartender returned to tell me off in the same fashion, even though I said I was already helped by the other gentleman. Following the bartender's advice and ordering the specific kind of liquor I wanted did not work any better for me. I tried ordering coconut Bacardi and cranberry juice at several bars. A couple times the bartender poured Malibu and was upset when I tried to stop them and say I wanted Coconut Bacardi, not Malibu. One gentleman told me they are the same thing. I said no, they are not. He then proceeded to take the cap off, smell it, and say "well, smells exactly the same to me." Not only were a significant amount of bartenders rude, they were also very slow and lazy, without an ounce of hustle in their body. During the "Glow Night" which was what we expected to be the big party of the trip, the bartenders moved at a pace that I have never seen before and honestly acted like they would rather be anywhere else in the world. I would say that event was such a failure largely due to their service. The bartender in the Ice Bar was exceptional. As were all the staff at Tappanyaki and, Cagney's Steak House. The server we had a Cagney's was hands down the best employee we interacted with on the ship. She was cheerful, polite, and extremely good at her job and, went above and beyond for one of the members in our group who was coming down with a cold. On one of the at-sea days when we had hoped to see more of the shows/programs on board, the NCL app was not correct and we ended up missing a lot of what we wanted to see. On other days we did see two standup comedians (Frank Townsend and another gentleman whose name I forget) and they were hilarious. We thoroughly enjoyed their shows, as well as "Burn the Floor". I did not end up using the water slides because on the first at sea day they were shut down because a child had been cut going down one of them. They re-opened after receiving repairs, however, I did not want to risk being injured. Some members of our group did use them and said they were fine if you sat up but, hurt your back if you laid down. The public washrooms were kept very clean and the Ports were beautiful (although full of jelly fish that stung five members of our group). If I realized I could have requested that the automatic gratuity be taken off my account, I would have done that and tipped only for good service. As I said, I will not be doing a cruise vacation again. I cannot believe the treatment we received, especially for the amount of money we spent. Read Less
Sail Date November 2019
We didn’t know what to expect as this was our first Norwegian Cruise! The boarding was seamless and very good after that it was total confusion, handed a map of the ship and told to go to deck 15 buffet! We purchased an interior room ... Read More
We didn’t know what to expect as this was our first Norwegian Cruise! The boarding was seamless and very good after that it was total confusion, handed a map of the ship and told to go to deck 15 buffet! We purchased an interior room with the drink package including gratuity. The room was not cleaned when we arrived there was toothpaste, toothbrushes, disposable razors, tissue paper and bathroom glasses were not cleaned and had lip markings on them! We did contact housekeeping and they fixed after three times! This went on for the cruise would seldom empty trash and did not replace with clean glasses daily. The TV stopped working for updates and had to call several times finally worked last day of cruise. No price on Dasani Water was not listed as a charge but we were charged $6 per bottle. Mold in shower visible! We had to ask daily for additional towels and wash cloths. Overall meals were a 4-5 out of ten! Buffet was the same everyday for breakfast and lunch nothing special! They only had servers around the pool and upper decks for a time period of 11-2:30 daily! Bar area was very undermanned. On port days no lounge chairs setup on upper decks. The Spice H2O was so bad with smoke if you did not smoke you couldn’t be there! Did not go to the casino or restaurant by there cause smoke was so bad and just overwhelmed the areas with stale smoke! The island was nice! The one thing I would really have to say is the crew and island crew need to smile and be welcoming we had one cart driver almost hit us and didn’t even stop as we were guest and it was like we were interrupting him! Also they were doing construction right there on the beach a crane was working 100’ from guest - really! We were just like at the end would we go again - not sure the price was great but as always you get what you pay for! Read Less
Sail Date November 2019
This was my 6th cruise with NCL and there was definitely something amiss with this trip. Food - HORRIBLE (taste, selection, temperature) at all restaurants we visited (Taste, Savor, Manhattan Room, O'Sheehan's). The only ... Read More
This was my 6th cruise with NCL and there was definitely something amiss with this trip. Food - HORRIBLE (taste, selection, temperature) at all restaurants we visited (Taste, Savor, Manhattan Room, O'Sheehan's). The only decent meal was at the Buffet for breakfast where you could get a hot made to order omelet. It is evident that they want you to pay for Specialty Dining if you want a decent meal. Service - Total lack of organization. In port they would announce that disembarkation would be on Deck 4; however, what they fail to tell you is that they have the elevators turned off at Deck 6. You could go to the Guest Services Desk desk in the A.M. to ask a question then go back in the P.M., ask the same question and get a totally different answer. The Room Steward had no training. If he had he would know that a bottom sheet is tucked underneath the mattress, wouldn't he/she? We had to remake the bed every day. On Day 1 we were missing one of our bags and were basically told to "walk around and see if you can find it". On a more positive note; the Mandara Spa staff was incredible. And for the most part the servers in the restaurants where pleasant and friendly, it wasn't there fault the food was crap. Read Less
Sail Date November 2019
We planned to have a family Thanksgiving on this cruise, we were terribly disappointed with the servers at dinner and the overall staff - very unfriendly. We had to wait at least 45 minutes before our orders were taken each evening at ... Read More
We planned to have a family Thanksgiving on this cruise, we were terribly disappointed with the servers at dinner and the overall staff - very unfriendly. We had to wait at least 45 minutes before our orders were taken each evening at dinner and dinner generally took 2 hours to complete due to the wait for our food and servers. They were not friendly and one evening at dinner in the Four Seasons dining room, they were incompetent. We had two specialty dinners - one at the Italian restaurant which was terrible. Food was not tasty and the wait, once again, took over 2 hrs. We had reservations, but it took them over an hour to get us seated and take drink orders. We were disappointed in the shows - the comedian, Julie Barr, was good, but nothing else was interesting. The ship was very clean and they did continually keep it that way. Our steward was friendly, but did not do anything special besides make the bed and keep us with fresh towels. Usually on a cruise, we would enjoy getting to know our steward and dinner staff - the steward did not do anything with towels (making cute animals, etc) - this may seem not necessary, but it would always give us a smile! We had the beverage package and it did not include bottle water - this was such a disappointment since bottle water was $6.00! I cannot recommend this cruise for anyone Read Less
Sail Date November 2019
We have exclusively sailed Disney Cruise Line. We wanted to sail during Thanksgiving week and DCL was very expensive for the same itinerary and ports (minus Grand Bahama). NCL was for the right price and decided to give it a try. It seems ... Read More
We have exclusively sailed Disney Cruise Line. We wanted to sail during Thanksgiving week and DCL was very expensive for the same itinerary and ports (minus Grand Bahama). NCL was for the right price and decided to give it a try. It seems that NCL's schtick is Free at Sea. We booked a balcony cabin which allowed you to choose all Free at Sea offers. This meant we would receive (for 1st and 2nd guests only) a beverage package, 100 minutes internet (1st guest only), $50 shore excursion credit (1st guest only), and dining package (1 meal for 1st and 2nd guest). We booked early. We didn't realize that prices go down closer to sailing. DCL only goes up. We were following the DCL pricing model. We didn't book excursions ahead of time because if you book online, they have to be pre-paid. That wasn't an issue. Everything we wanted to do was available to book on the ship. We prepaid the service charges before our cruise. The free beverage package isn't truly free because you have to prepay the gratuities for it at the time of booking. Plus, depending on your port, you may pay taxes on the drinks. At that point, we were good. We paid everything and prepared for our trip. One last-minute change was room. I upgraded from a balcony to a mini-suite. When all was said it done, I only paid $60 extra for the upgrade. Embarkation: As we pull in, we follow the road signs directing us to Terminal 5. The person directing traffic points us to the proper parking deck marking the last occasion we’d get information on how to embark. We park the car, follow some folks towards a terminal. There are no signs welcoming you, no signs informing you where to drop bags off or check in, and no signs even indicating you’re here for an NCL cruise. We make our way to the top floor of the terminal with bags still in tow and are greeted by an NCL agent who sees us and says right this way to pass security and check in. Ok, maybe they take our bags after security, again we only know DCL. Next, we are greeted by another NCL agent prior to security who directs us to the security queue. We pass through security and are greeted by another agent who sees we still have our bags but directs us to check in. We wait in line for a few minutes when we meet our check in agent. She starts checking us in (she was very nice and helpful) and we finally ask “when do you take our bags?” She responds with “oh no, another one? They should have told you to take them to the porters”. Mr. NCL manager made his way over and confirmed that we need to exit through security and take our luggage down the escalators to the porters then come back through security again. Once we had that taken care of, we waited about 20 minutes to board the ship. That process was surprisingly smooth. Ship: The sun artwork on the hull is very nice. I really like this aspect of Norwegian ships. For the most part, everything was clean. Rust could be seen in a few areas and the windows were always dirty on the outside. There was never a clear window outside except for our stateroom. The tables were not bussed in a timely manner or there was some trash in the common areas. The ship was easy to navigate and we never had any issues getting around. Dining: All the food bordered on terrible.There are a ton of options, but the quality just wasn't there. The MDR team was slow and we honestly felt the couldn't have cared less. The best item I had was potato salad in Moderno on the first day of the cruise. Entertainment - NCL wants you in the casino. I believe they purposely have nothing past 8 pm to give you no other choice for entertainment. Dance parties were happening, but I would rather have activities over dancing. The cruise director, Jeimy, just needs to go. I know no one can compare to #tonyfromspain, but she came across as completely fake. She hosted a few of the activities, but was hardly seen. One specific game show, which was being filmed, the audience didn't respond to her introduction the way she preferred. She made them introduce her again. The cruise team staff, however, were pretty good. Paul Newman and Mark from the Philippines and Tina from Argentina did well and tried to really make sure the guests were having a great time. The pool and pool deck were the general hub of activity during the day. There were games and live music. The techs need to work on the volume. The music of the live bands was so loud that it made it being on deck uncomfortable. A couple of surprising things about the pool were that it was saltwater and there was only one lifeguard. There was absolutely NO WAY he could watch two pools at once. However, each lifeguard (during each shift) would make sure the little kids had adults watching them, and if they didn't, he wouldn't let them in the pool. Activities - There were a lot of things to do and plenty of activities to keep one busy, but that really ended around 8 pm. Service - Well, this one is tricky. The MDR dining team wasn't great. Our stateroom host was fine and kept the room clean. The bar team was excellent. The bars were hopping about 90% of time and the bartenders kept the drinks and crowds moving. They are definitely worth the service charge on the drink package. They were as good or better than DCL. Ports and Shore Excursions - It was easy to reserve shore excursions. We went to the shore excursion desk. The agent was very helpful. We docked at Nassau and did the seahorse snorkel. The catamaran was packed. Probably around 50 people. Imagine that number on two separate catamarans and put all of those guests in one small reef to snorkel. The only fish we really saw was when a guest vomited over the side in the snorkel area. The fish took care of it. On Great Stirrup Cay, we chose the Swimming with Pigs excursion. Keep in mind, you will not actually swim with pigs, but this was still a great excursion. It was fun and the number of cruisers to pig ratio was low. There were tiny piglets and giant pigs. The guides were great and we had a ton of fun. The island itself was fine. Both the Sun and Sky tendered, so it was a little crowded. The water was nice and it was a fabulous day of weather. Disney's Castaway Cay is better by a long shot. No tendering needed with DCL. If you needed to go back to the ship for something with NCL, it could take you an hour. We traveled with our 17-year-old. She didn't partake in the kids club for her age. She went to the shows and activities we attended. She said she had a good time. There were not many little children on this cruise. Maybe this is normal. We only know DCL in comparison. Debarkation - Well, NCL one upped themselves. We happened to be awake as we approached Port Canaveral. It quickly became apparent that we were docking at a different terminal than where we embarked. What’s the big deal you say? Well our parking deck was now at least a quarter mile away across the port with no way to walk to it. We eat breakfast and then head to guest services to inquire about shuttle service. I asked if there would be a shuttle to terminal in which we were directed to park for embarkation. The NCL agent looked at me funny and said “Why did you even park there when we are docking here?” I informed her that we were directed to park there since it was attached to the terminal we left from. She said oh no, you should have parked over here and taken a shuttle over. I reiterate that we were directed by NCL agents to park there and now want to know if they will have a shuttle. She makes a call and learns that they have several shuttles waiting for us to take us back to our parking deck. She ends her conversation with “you will take one of those shuttles like you should have before the cruise.” After all that is sorted out, debarkation was a breeze. You pass through customs on the ship and they use face recognition (DCL does not). Time from exiting the ship to exiting the parking garage was about 40 minutes. Bottom line: Would we do this again? It would have to be a great deal with the free at sea options. The food was terrible, all of the common areas on the inside smelled of smoke and the service (minus the bar team) just wasn't there. We definitely learned that you get what you pay for when it comes to cruising. There were only a couple of things that NCL did better than DCL. The internet is by minute and not megabyte and the bar service team. Read Less
Sail Date November 2019
We had 2 adjoining mini-suites. The cabins were really nice however I didn't see the cabin steward the entire cruise. The only way I knew someone had been in our room is they would pick up the dirty towels off the floor after 2 days ... Read More
We had 2 adjoining mini-suites. The cabins were really nice however I didn't see the cabin steward the entire cruise. The only way I knew someone had been in our room is they would pick up the dirty towels off the floor after 2 days & replace them, semi made the bed daily & charged me for minibar items that weren't in the cabin when I boarded. In fact, I had to wait in line 45 minutes on disembarkation day to have the minibar charges removed. Not acceptable!!! Ship: The bathrooms were dirty all the time. The other public spaces were fine. Dining: NOT IMPRESSED!!! * Buffet: Extremely disappointed!!! The food is better at Piccadilly Cafeteria. * Main Dining Rooms (Manhattan Room, Savor & Taste): After being seated it took a minimum of 30 minutes for someone to take our drink order. As for the food quality...I've had better food at Chili's. Of the 3 main dining rooms...the atmosphere at Manhattan Room was the best with a dance floor, music & entertainment on some days. * Specialty Restaurants: Cagney's & Ocean Blue had better service & better food. Still not as good as what I've had on previous cruises. I wasn't a fan of La Cucina. * O'Sheehan's: Food was good, service was awful! Entertainment: I only rated Entertainment 4 of 5 because of the dueling pianos & the Pour House band. * Burn the Floor: The music almost put me to sleep. It's unfortunate because I think the dancers could have been great with upbeat music. Kids HATED the show! * Six: It was okay - again kids HATED the show. * Howl at the Moon: This place was a lot of fun & the musicians were extremely talented. * Syd Norman's Pour House: The Pour House Band was AMAZING!!! And the Bartender....Dr L...was the best on the ship!!! Activities: Beware...if the wind is over 35 knots they close the activities and of course this happened on both "At Sea" days. * Water Slides: The 2 big ones for older kinds (we had a 12 & 15 year old with us) we closed most of the cruise. We were told the vendor was on board & they would be working with a few days. The Freefall Water Slide was broken the entire cruise. When I asked how long it had been broken the crew wouldn't say. After disembarking I found out it's been closed since Sept 2019. The Whip Water Slide was open the 1st day & then was shut down because they discovered leaks. Neither water slide was fixed & opened before the end of the cruise. * Minigolf: The course needs maintenance. * Rock Climbing Wall: When it was open It was fun however there was only 1 person working so only 1 person could climb at a time. * Ropes Course: It was fun. * Bingo: EXPENSIVE!!! Ports & Shore Excursions: We started to book our shore excursions the day we boarded & were told they NEVER sell out so there wasn't a reason to book them at that time. TOTAL LIE!!! We missed out on the excursion we wanted to book in Grand Cayman & Cozumel. * Private Island: Basically just a beach, snorkeling wasn't worth the cost of the mask...thankfully we had a $50 credit to pay. Long line to board the tender when returning to the ship. * Ocho Rios, Jamaica: Total chaos at the port when trying to meet up with the shore excursion. There has to be a better way. The River Tubing was good...relaxing & beautiful river. * Georgetown, Grand Cayman: All shore excursions were sold out so we ended up with the White House beach day. DO NOT BELIEVE THE DESCRIPTION. The place was NOT a luxury resort & the power was out when we arrived. Long line to board the tender when returning to the ship. * Cozumel, Mexico: We didn't do a shore excursion because the good ones were sold out. We ended up taking a taxi for $18 USD to a place with a restaurant, rocky beach, snorkeling, shopping & massages. For $15 USD per person we got a drink, unlimited snorkeling equipment, 30 minutes of kayaking. Snorkeling was great!! The funny part is the shore excursions came to the same location for snorkeling at a much higher cost. Service: On a ship of 1,600 crew members I could tell you only 5 crew members which provided good service (Dr L, my waiter in Cagney's, my waiter in Ocean Blue, a bartender in Margaritaville & a bartender at the pool). Otherwise the service was TERRIBLE! Youth Programs: *Splash Academy: This activity was for kids ages 3-12. We had an almost 13 year old with us & he didn't want anything to do with this group since there were so many younger kids. NCL should make an exception to allow 12 years into Entourage however there were issues there as well. * Entourage: The teen club was full every night with a line so most kids could even participate in the activities. Disembarkation: LONG lines & took over 1.5 hours. Overall impression: Book Royal Caribbean - it's work the extra cost!!! Read Less
Sail Date November 2019
We made the best of our family vacation but to be honest it was very stressful. My mother inlaw is disabled and has to use a walker to get around due to a stroke. We rented a scooter for her to make it the best possible vacation we ... Read More
We made the best of our family vacation but to be honest it was very stressful. My mother inlaw is disabled and has to use a walker to get around due to a stroke. We rented a scooter for her to make it the best possible vacation we could... that being said NCL needs to get with the program when it comes to handicap guests, or guests with small children in strollers. Disembarking was a nightmare. We waited for 45min to try to get an elevator, any other cruise line I have taken as always had staff to assist with this. Disembarking at ports where horrendous very unorganized. Jamaica was an absolutely mess, people had no idea where to go for their excursions. I wouldn't be surprised if some people got injured in the mass crowd. Bar service on the ship was a 30/45 min wait, not that it was the bartender's fault because it was not. In my opinion it seems you cut the staff and they can't keep up. In common places with 200 guest 1 bartender is not going to keep up and they shouldn't be expected too!!! Staff through out the ship seemed exhausted and overall not as friendly as every other cruise I have been on. Having to reserve specialty dining and shows was a stress too. First you have no idea what's going on that you may want to participate in. You can reserve online before your cruise for dining but again you have no idea of the activities going on. I wouldnt suggest the dinner show the food was not that good and the show.....made absolutely no sense. Performance was good but show itself not so good. And note you get served your full course meal then the show. I like just being able to go to a comedy show or a show in the theater with out the hassle of reservations, I dont mind going a little early to get a seat if it means I dont have to stress about registering for it. Our bed was 2 pushed together to make a king with a big canyon in the middle. You could visibly see the dips in each bed (need new mattresses). Every now and then we would get a smell of sewage from our bathroom. You had to beat on the button to flush the toilet. The show's in the theater had great dancing talent The food in the specialty dining restaurants....Great!!!! But again staff seemed almost distracted like they really didnt care how your experience. My 2 year old had a blast in the kids pool area with the slide and sprayers. The only thing I would suggest is a life guard because some parents dont watch their children and the older kids where climbing on top of the animals. I am not likely to cruise with NCL again anytime soon. Read Less
Sail Date November 2019
This was our 14th cruise our 5th on Norwegian. I am 72 years old and my wife is 69. She uses a rollator to get around. We chose to leave out of Cape Canaveral as it is close to our home. We parked at a remote lot and took the bus to the ... Read More
This was our 14th cruise our 5th on Norwegian. I am 72 years old and my wife is 69. She uses a rollator to get around. We chose to leave out of Cape Canaveral as it is close to our home. We parked at a remote lot and took the bus to the ship That was great. Embarkation was fast and easy. Because of my wife's problems and since there were no disabled cabins available we took a Mini Suite. Outside of a bathtub there is no difference from a regular cabin except the price!!!!!!!!!!!!!! The steward was not the best ie no clean towels at night. The ship itself seemed to be poorly designed with reguard's to the public areas. Sound whet from the atrium and blended with the smoke from the casino and you had trouble ordering at some of the dining rooms due to the noise and the smell of old smoking from the casino. The Lifeboat drill was not well organized It took oven an hour with no place to sit for most people at there stations. The cruise director's English was hard to understand. While the food was good in the dining rooms the specialty rooms were better. The 3 ports were ok but the Great Stirip cay was not worth getting off the ship. The only good thing was getting to see and rind in the tenders from the OLD Norway! All in all the trip was not of the quality and value of past Norwegian Trips The entertainment was ok but again not up to the past trips. Disembarkation was fast and easy Read Less
Sail Date November 2019
I chose this cruise because of the perks and the price. The perks were nice, but as for the food, it was definitely below my cruise standards. The specialty restaurants- The Cagney Steak House burnt my lamb chop, and the sides were sub ... Read More
I chose this cruise because of the perks and the price. The perks were nice, but as for the food, it was definitely below my cruise standards. The specialty restaurants- The Cagney Steak House burnt my lamb chop, and the sides were sub par. The Moderno Brazilian Restaurant was excellent and should not be missed. The buffet was very limited and very poor selections. My dininig rooms selections were nothing special either. The taste of the food was nothing special. MSC, Holland America or Royal Caribbean would be MUCH better choices. Activities were lame. Evening entertainment for 5 nights was generally poor 3 out of the 5 nights, with a fair to poor comedian 2 of the 5 nights. The perk for the shore excursion came in handy but had they not discounted them, it would have been cheaper to book them yourself. If you are a first time cruiser, you will probably love the experience. If you are an experienced cruiser, forget this cruise line More info: The ship- Not huge so fairly easy to get around. It is clean and well taken care of. The Cabin- plenty of room for items but notch people room. Dining- In main dining room service was fast and efficient even though food wasn't. Entertainment- A couple of good 45 minute shows. A couple of bad comedian shows for the 5 nights. Service- Reasonably good. Ports- Bahamians want your $. Their entire economy is based on them making money from tourism. Shore excursions- see above Would I go again? I love being on the ocean, so almost a maybe, but probably not! Read Less
Sail Date November 2019
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, ... Read More
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, computer issues were blamed and we were told to see Guest Services once onboard the ship. Here’s where it starts to unravel, gentleman we dealt with was virtually a recording. He disputed the email, from NCL Sr. VP Passenger Services. As our itemized reservation wasn’t enough proof of our claims. Finally after having all his ridiculous and vague questions answered, we got the “We can do nothing on the ship, it must come from the office” on a loop from him. Literally his response to us for the next 5 minutes. We decide to purchase the package AGAIN to avoid paying exorbitant prices for beverages on our vacation. After wasting 4 hours waiting to hear from “The Office”. We head back to Guest Services and miraculously our package was already on our reservation! A Christmas miracle! The attendant asked us why we purchased onboard, a package we already had... we had to tell the ridiculous story for a third time since check in at port. We thought the worst was behind us and we began to enjoy our vacation. Until we were greeted by some of the worst bar staff I’ve ever encountered. I don’t think they served me what I ordered until the third different bar we visited. The language barrier was ridiculous for any guest service position. It’s very frustrating to get blank stares and “ok sure” after simple questions. 2 different areas we visited failed to open at posted hours. The response we were given was, “It open when it open” in the worst broken accent you can think up. All in all, there were some great crew members who salvaged my vacation. However, they’re far outnumbered by staff who are either poorly trained or just don’t care. That’s a good overview of the negatives, I’d like to touch now on some of the positives. We found the food offerings truly awesome, dinners were fantastic, the buffet was wonderful! Our room was quite spacious and had a great view. The people watching on a 4 day “booze cruise” is some of the best entertainment you’ll find aboard. Great stirrup cay is just Ok in my opinion. It’s crowded and was like any other weekend at the beach. This was my first cruise and my GF’s fourth. Neither of us want to get back on the sun! Read Less
Sail Date November 2019
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