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463 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break, more later.... We left Cape Canaveral on March 3 and returned March 8th. Our destinations were Key West Fl. and Cozumel ... Read More
We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break, more later.... We left Cape Canaveral on March 3 and returned March 8th. Our destinations were Key West Fl. and Cozumel MX. The ship was the Norwegian Sun. This ship is one of the smaller ships in service in the Florida Caribbean circuit, the Norwegian Sun was renovated last year and it still has a clean ambiance to it and the cabin was still very fresh, actually, the cabin was the best part of the cruise in my opinion. The trip as a whole rates a 3 out of 5 in our opinion, there was some good and some not so good issues with this cruise, nothing horrible but nothing great either. Being Spring break, The young adults aboard for this cruise were definitely out for a good time BUT ship security were very good at keeping control of the situation at all times. Evening was quite busy to be expected and the young adults were out in full attire to attract their mates, it was rather nice watching, yes a lot of drinking BUT again they all seemed to be well under control, I've seen much worse at local bars in our city. The food on this cruise was simply put okay, the specialty restaurants we ate at were nothing special, we ate at the Italian and Steakhouse, both were in many ways disappointments, especially the steakhouse as I was expecting something much better. The beef was not very flavourful nor the texture very appealing, we feel, we may have done just as good having dinners at the buffet. We did spent a lot of time in the casino after dinner, oh how I wish they would ban smoking in those places, the smell is just so overpowering. So as a final note, like all cruises, this one had it's issues, nothing great but nothing horrible, would we cruise Norwegian again? I doubt it, we prefer the other lines we have travelled much more and next cruise will be with Celebrity we expect... Read Less
Sail Date March 2020
We chose this cruise mostly due to it's economical price. But, also it fit into our schedule and after 2 cruises on another line we thought we would give Norwegian another try. We really liked Port Canaveral. It had good baggage ... Read More
We chose this cruise mostly due to it's economical price. But, also it fit into our schedule and after 2 cruises on another line we thought we would give Norwegian another try. We really liked Port Canaveral. It had good baggage service, the signage was easy to follow, and the Customer service reps were friendly and helpful. The Boarding process went smoothly as well. Once we found where to register for the VIBE and restaurant reservations, things went pretty smoothly. We did have one snafu when registering for the VIBE, the rep did not realize we wanted to reserve a cabana and needed to start over with our reservation. The original reservation was not cancelled which resulted in a double charge to our account. NCL was quick to adjust the mistake. The ship was clean and easy to navigate, Our room was also clean and a nice size. 2 complaints though, the balcony was very small in comparison to other ships and the bathroom smelled of urine which progressively got worse throughout the cruise. Probably due to keeping a permanent toilet brush inside the room, not a good choice. We found the food in the dining room much improved since the last time we cruised with NCL We ate at 3 specialty restaurants, the food was good, but nothing special. The biggest complaint was the service. It was spotty at best. Sometimes we would wait forever between courses. Once my husband did not get one of his courses. Sometimes though the service was excellent. Also, making reservations in the main dining room did not get us priority seating and we were sometimes seated in areas next to service stations or in corners of the room when there was plenty of space including window seats. The biggest disappointment was the VIBE, a special adults only area which we reserved for an extra fee. Because you pay extra it is supposed to come with top notch service with extras such as meal and drink service. For $600.00 we had reserved a cabana which was a small clam shell shaped enclosed area with 2 lounge chairs. It was nice on windy days, but like an oven on sunny days. We had little to no service. We had to go to the bar to get our own drinks and were never offered meal service. The one day it was too hot to be in our cabana and sat outside of it, we got the best service which was still poor. We noticed that our bar tenders were busy serving guests in the area outside of the VIBE. It was an unusual set up, the bar extended from the VIBE into the outside area so the bar tenders had to serve both areas. There were usually only 2 of them. Shame on you NCL. We would not recommend going to Falmouth unless you are going on an excursion. Once, outside the port shopping area we were constantly approached by the locals to visit their stores go on their excursions etc. Very uncomfortable and felt dangerous. We went to only one show which we enjoyed. We would have liked to go to a couple others ,but they were held in small bar areas which did not have enough seating. So, we would not recommend the VIBE, Falmouth, or specialty dining unless you get it as a package deal as we did. We would recommend dining in the main dining room, the buffet choices were good so would recommend that. But, all in all it was just an o.k. experience. Read Less
Sail Date March 2020
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ... Read More
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ladder. Much of it was over done and lacked in flavor. We ate in three specialty dining restaurants Ocean Blue, Moderno, and Le Bistro. These restaurants were all very good with Le Bistro being our favorite. With the threat of COVID-19 looming over the cruise the crew did a nice job of sanitizing the beast they could with the exception of the bar staff. To keep the thirsty passengers happy the bar staff worked at a feverish pitch but in doing so sanitation went overboard. We did receive an email a few days after the cruise that a fellow passenger tested positive for COVID-19. I am happy to add that after disembarking almost 14 days ago my wife and I are symptom free. Read Less
Sail Date March 2020
Have spent over 50 nights on NCL. We have been on the large and Mid size ships. Overall Program is very good . Each Cruise ship has its own personality , regarding cruise and experiences. NCL attempts to maintain consistency and they do a ... Read More
Have spent over 50 nights on NCL. We have been on the large and Mid size ships. Overall Program is very good . Each Cruise ship has its own personality , regarding cruise and experiences. NCL attempts to maintain consistency and they do a good job at what they can control. Hear are the positives and negatives we experienced on this trip . ----Boarding and Departure- very good - The heavy screening that is going on all over the country showed some backups on opening day , nothing to awful, Staff was friendly . Departure was excellent, especially with facial recognition they are now using, probably the fastest departure from a ship to date ( remember this ship had 4500 passengers ) . ---Meals in the garden cafe were themed at night - recommend going to the chef to cook the meal of the day ( Italian/ Mexican etc.) vs going to the cafe style food, It wasn't bad but sometimes not as hot as we would like. ---Specialty meals - We did LiBistro - Excellent ..period ...Staff excellent ....highly recommend.. not real excited about Cagneys on this ship - was just OK , probably wouldn't go back to them on this ship. Staff was just ok at cagneys . ---- CABIN Rooms - always good rooms - We had a mini Suite- Only issue We have with this class of ship with NCL ( Breakaway / Escape/ Getaway) is that the Balcony is smaller than the next class down ships with NCL. chairs on the balcony sitting straight puts my knees at the glass ( I am 6 foot). the next class down of NCL ships has more legroom on the balcony's. ---Casino- This might be the BIGGEST reason for us not returning to this ship. NCL has designated smoking areas . The casino is one of them ( supposedly for active players only) The smoke is so bad in there that you will NEVER get the smoke out of your clothes after stepping in there for two minutes. It is the worst experience of any ship NCL or others that we have gone on. Period. Ventilation is so poor . If you are a non smoker and this bothers you , FIND AN OTHER SHIP TO SAIL...... also the Bar area is much smaller than on the Escape and Breakaway .. The equivalent of six or seven seats wide. This is were you get your drinks for the whole casino if you get them yourself. Bar tenders were average at best in terms of speed and communication with the guests. Cruise director on this ship was not as good (personality wise) as on other ships we have sailed. Its is March 2020 and the shifts for these workers is 9 months , so My guess is that he will be on this ship for the next 1/2 a year. They change frequently and run the same set weekly , so the personality of the cruise director is what separates the excellent from good to average to bad... This guy was average ... we have had better cruise directors on other ships... -----Excursions We had a full day on Tortola - did a trip to the beach on the other side of the island ( called Island Beach Break) Two Mega ships in Port that Day ( us and a Disney Ship) Went there only to find about 4 Million people on this little beach ) Think of NY City with some sand ) stayed about 2 hours and returned to the ship. 2nd excursion was St Thomas - Great place , HOWEVER we only were in port for 6 Hours---7 am to 2 PM . excursion the St Johns island (St. John Beach Escape & Snorkel) was EXCELLENT Boat that took us over (island Girl) was EXCELLENT both ways ) Highly recommend this excursion..... only issue with St Thomas was is was not a lot of time on that island Last Excursion was Harvest Caye- - nice island , no issues , we liked the day on the beach ... These were the high and low points of this cruise. everything else with the cruise was in the satisfactory range, that being consistent with what NCL tries to deliver on each cruise regardless of destination and ship....... Read Less
Sail Date February 2020
We were on this cruise because my Wife is a Sweet Adeline's International Champion/Queen and she was asked to fill in for a missing "Tenor" in a quartet that was part of the faculty/program for "Harmony 2020" ... Read More
We were on this cruise because my Wife is a Sweet Adeline's International Champion/Queen and she was asked to fill in for a missing "Tenor" in a quartet that was part of the faculty/program for "Harmony 2020" onboard the Breakaway. There were about 80 people participating in this year's "Harmony" cruise. If my Wife hadn't been part of the faculty/program we wouldn’t have normally chosen this cruise. We've been to BVI and USVI before. BVI and USVI have few reasons to revisit and this cruise wasn't a bargain. We've been on NCL four times before and on six other cruises before as well. I have several observations..... Port Canaveral is a less than ideal port. Getting from the nearest airport (Orlando) is expensive and time consuming. The 1 to 1-1/2 hour travel time from and to Orlando adds risk and significant COST to your getting to and from the ship. It means you have to carefully plan for related air travel. If you choose other airports in the "area" like Ft. Lauderdale or Miami that are farther away this compounds your challenges. We used "Always Superb Transport" out of Orlando for our transfer to and from the ship. Their service WAS superb, comfortable, and timely. It was occasionally hard to understand their staff on the phone when making arrangements, and they were relatively expensive, but we enjoyed using them. We stayed at the Orlando Airport Residence Inn the night before the cruise because we had a "FREE NIGHT" certificate from Marriott Rewards we could use for the lodging and the hotel provides a free airport shuttle service. Compared to other Residence Inns we've stayed at in the past I was disappointed in the quality of the room and the breakfast but it was serviceable and it met our needs (though I feel a newer Hampton Inn, Fairfield Inn or Springhill Suites might have been of higher quality if available). Embarkation for this cruise was a REAL PAIN. It took us 1-1/2 hours STANDING IN LINE from curb to cabin (the longest we've ever experienced on any of our previous cruises), but with extra passport checks due to COVID-19 and a rumored passenger who didn't disembark as expected from the previous cruise I can chalk this up to unusual and atypical events. However NCL could have done something significantly more than a few "announcements" in the terminal about why it took so long to process the embarking passengers (like adding more staff to the "checking passports" process). Our steward appeared at our cabin when we arrived and brought an extension cord for my CPAP and pointed out he'd already placed a gallon of distilled water in the cabin. It appears from this that NCL maintains a fairly detailed record of previous guests and some of their needs and preferences (something we've suspected for several cruises). While this was a nice gesture, there was NO follow-up to this service. I asked for a longer extension cord so I could use my CPAP on the side of the bed I usually sleep on, but the steward only suggested I should sleep on the other side of the bed. Fortunately I always travel with a couple extension cords, so I could fix the problem myself. However, I did ask him if he could bring us some "Duck" or wide masking tape so we could affix the cords to the floor so we wouldn't trip over them in the night. He gave a non-specific response and WE NEVER SAW HIM AGAIN FOR THE REST OF THE CRUISE (and the requested tape NEVER appeared either). There were only TWO well-worn and hard to plug into 110v outlets in the cabin (there's a "shaver" outlet in the bathroom but that's all it's good for). This is normal for most cruise ships we've experienced and even though Breakaway is a "newer" ship there are still not enough outlets. If you bring the usual amount of phones, tablets, laptops, curling irons, or similar you will need to bring a way to expand your power possibilities. Note that the cabin on Breakaway is wired like many European hotel rooms. You insert your key card in a slot by the door to enable power. When you remove your key card the power ends shortly after. This means you cannot charge phones, tablets, laptops etc. in the room in your absence. You can insert cards like your room key into the slot (a library card, half of an expired credit card, etc. could be used) and leave them, but you’re at risk that the room steward will remove them at cleaning. Our balcony cabin was smaller than we expected, especially the space between the bed and the closet. It was very awkward to turn around in the tiny space provided at this spot. The rest of the cabin was fairly normal, but we missed the extensive cupboards and storage spaces we'd found previously on the EPIC. The bathroom was fairly normal for a NCL ship and since there were only 2 of us we had enough space for our "stuff". If we'd been a "family" (since there was a small space for ONE other person to sleep on the "couch") the bathroom space for toiletries would have been a challenge. Overall our experience onboard tells me this ship was built to "house" LOTS of revenue-generating passengers but didn't plan well to "serve" the passengers. The public areas seemed always to be crowded and very hard to navigate because they were cramped. The restaurants and buffet were always crowded (on "sea days" they "opened" additional places where you could get Breakfast or Lunch beyond the buffet, regular restaurants or even O'Sheehan's because the "normal" places were overcrowded). There was a "line" almost everywhere. You had to "make a reservation" to "see" even the "free" shows (I've NEVER experienced this before). The pool appeared tiny and crowded when we saw it. The "specialty" restaurants were comparatively small, more like those in size that we've seen on Pride of America, Jewel and Dawn. It seemed that all the public areas and services were sized for a smaller ship. The library had space for about 6 small card/game tables and only a few bookcases. It was the smallest library I’ve ever seen on a NCL ship. The “take one leave one” space only occupied about six feet of shelving and half of the books shelved were in German. I'd read the reviews that admonished people to make reservations EARLY in the cruise, or even pre-cruise for the specialty restaurants, but we were unable to do this because of the unsettled schedule for the "Harmony 2020" activities. By the time the schedule was established we could only use our specialty dining package for two meals because the special restaurants were almost FULLY booked. To use the two opportunities we found ourselves eating at 9:15PM and 9:30PM. We wasted/lost the 3rd opportunity in our package. We ate in Moderno and Le Bistro. Our Moderno experience was mediocre at best. The waitress was nice and personable. The salad bar was not up to par and the meats were OK but not superb. We were expecting something akin to Fogo de Chao and instead got an ersatz or generic version. Le Bistro had very good food but comparatively mediocre service. In both cases we felt we were being "tolerated" by the end of the meal as the waitstaff cleaned up the restaurant and prepared for the following day. On a good note the quality of food on the buffet has improved since our last NCL cruise on Dawn, when it was more like a CHEAP Golden Corral. We still missed almost any vegetables. Though they're very hard to do well on a buffet at least Golden Corral can turn out some vegetables that are palatable. NCL seems to have forgotten what vegetables are except for providing salads. The buffet was HEAVY on carbs. However the food quality on the buffet has improved and the nightly focus on a different cuisine is entertaining. The service quality of waiters, bartenders, and similar support staff has continued to decline over our experience with NCL. Waiters no longer "serve from the left and remove from the right" in ANY of the venues we used as they should (even in the specialty restaurants). Bartenders don't know what a Sazerac is and haven't heard of a Vieux Carre. The quality of drinks whether it's a Bloody Mary, a "Mudslide", a Manhattan, an Old Fashioned or a Margarita varies throughout the ship (there is NO consistency). Based on earlier reviews about the lack of service from bar waiters I avoided them. I never had a problem getting prompt service at any of the bars I used. Rather than depending on the RARE bar waiter I usually ordered our drinks at the bar and carried them back to wherever we were seated. If I'd waited for a bar waiter I doubt we'd ever have been served in any of the venues we used. We "walked off" carrying our own luggage, which made disembarkation much easier. I'd also note a major improvement in our ability to disembark was that NCL offered the usual "room service" continental breakfast on the disembarking day. In the past this hasn’t been an option. This saved us lots of time, even though the breakfast arrived 30 minutes earlier than expected. Disembarkation was far faster than embarkation, though that was not hard to accomplish. Now that we're "Gold" in the Latitude program and MIGHT get a modicum of better service I MIGHT consider a future NCL cruise, but this cruise did NOT make me say I can't wait to take another NCL cruise, especially one as expensive as this one was and as poorly as it was executed. Read Less
Sail Date February 2020
NCL was our go-to cruise line for several years. My son wanted to try a larger ship so we took an Eastern Caribbean cruise on Breakaway. Been there, done that. Too many people for the size of the amenities. Tiny main pool. Difficulty ... Read More
NCL was our go-to cruise line for several years. My son wanted to try a larger ship so we took an Eastern Caribbean cruise on Breakaway. Been there, done that. Too many people for the size of the amenities. Tiny main pool. Difficulty getting a drink order during busy times and a horrible layout for smoking areas. The casino is a smoking area and unfortunately is open to the entire deck so after a day or two it smells like a giant ashtray. Not a problem if you smoke but hard on the rest of us. Also, the top deck smoking area is literally right next to the kiddie pool. An attempt to recruit new smokers? We have not cruised on NCL in four years. Celebrity and Princess since then, and it appears NCL has moved more toward Carnival. No enforced dress codes for dining, even at the Specialty restaurants. At Cagney's, their primary steak restaurant, the table next to mine was a girl in a tank top, short shorts and flip flops. I like to go with a blazer or sport coat and I am trying to show my son how to dress for dinner. The French Specialty restaurant had many diners in tee shirts. If the rest of NCL has moved in this direction, I probably need to move on to other cruise lines. We bought the Priority Access package so our boarding and debarkation was with the Platinum and Haven people so it could not have gone smoother, other than lack of directions for the paying passengers. Even some of the crew were not familiar with the program. My son has Aspergers so I wanted to get passes to the Vibe Beach Club which is less crowded but they only have 60 spaces and cannot be booked or reserved in advance. If you are not very first in line, chances are slim. We missed out. Service was not the crews' fault. Too many people. Dinner was a 2 hour experience on most nights which cost us our entertainment reservations twice. The main pool is the smallest I have seen on a cruise ship. Way too small for 4000 passengers. Chaise hogs were the norm with towels being spread around as early as 7 in the morning. Never saw a crew member doing anything about it. The Spa is very small based on ship size. The Pearl Spa is larger with more choices and Pearl carries almost half the passengers that Breakaway boards. Several times all the warm ceramic loungers were full, with people pulling the chaise hog routine in the spa.with draped towels on the loungers. The entertainment was good but everything was booked up months before the cruise. Several of the shows could only be booked onboard which gave those without early reservations a chance. There is a cruise on Pearl next year my son is interested in but with the excesses of those on the free drink packages and the apparent lowering of NCL's dinner and evening dress codes, It may be time to move on to another cruise line. Read Less
Sail Date February 2020
This cruise was chosen for my kids & grand kids. The cruise was good ,crew members were friendly & accommodating. Cabin was alright enough storage but the balcony was to small. Dining was nice specially at OSheehan's, good ... Read More
This cruise was chosen for my kids & grand kids. The cruise was good ,crew members were friendly & accommodating. Cabin was alright enough storage but the balcony was to small. Dining was nice specially at OSheehan's, good food. Manhattan room was a nice dining experience with entertainment while you eat. This is first cruise I have been on where shrimp cocktail wasn't offered or Lobster at least once during the week. Entertainment was very good the show Burn the floor & Six were very energetic. Tortola beach was fun nice and sandy. St Thomas same as always lots of jewelry. Stirrup Cay was a lot of fun. Now for the complains why have the casino in the middle of ship that you have walk through to get to certain areas with kids & all the smelly smoke stinks ,so did my wife's sweater after walking though just once. Then another smoking place right at pool side great smell again. Then people come out of the smoking area & smoke at the pool bar I found. Our bus transfer from the motel to ship had no air for the 45 min ride. I love cruising but probably not going on NCL to soon.Embarkation was very long should have set times like Celebrity cruise has less line ups. Disembarkation was better than embarkation. I didn't take any excusions went on our own. went to canne garden beach on Tortola was great the kids loved it. Read Less
Sail Date February 2020
My father in law booked a cruise for 6 to make it a family vacation. We had a balcony, free at sea package, etc. It was OK. The food was good to average, bars were always full and usually had to wait. Seemed under staffed. A nice tip ... Read More
My father in law booked a cruise for 6 to make it a family vacation. We had a balcony, free at sea package, etc. It was OK. The food was good to average, bars were always full and usually had to wait. Seemed under staffed. A nice tip here and there upped the service levels on future visits. Entertainment was good. The illusionist was great, really got the kids involved. The singers had some highlights, a couple sounded like they were heading to Broadway. The russian lady that did the Stevie Wonder tribute was just unexpected. Not great. I went by to see the bingo costs and was shocked. Never play that. Also went the the "art auction". Surprised to see original Peter Max and Dali. One Max sold for over $12k before I had to leave. Who would have thought people cruise to buy art. Used the dining package at the Steak and mexican. Steak was surprisingly good. The mexican was average but the quantity was over the top for what you could order. Felt bad about what was not eaten. With that said, don't order the max dishes available. The pool area stayed packed and loud. did not stay there much. Some nice places to read but inside. The slots are what everyone says, way leaning to the house. Rooms were OK. First time with a balcony and enjoyed that. In laws balcony door would not latch and kept flying open. Had to get maintenance up to beat on it to lock. A good thing. The last night the seas were crazy for about 4-5 hours. 15-20 ft seas, could not stand up in our room, doors slamming open, etc An upside, They really did due diligence for the corona virus. One agent checked your passport and asked the questions then another person went through every page to make sure no china trips recently. Would I go on this ship again? Maybe in Alaska Read Less
Sail Date February 2020
This was our 7th cruise. We went with 2 other couples. One had been on the Sun six months earlier and loved it. Apparently, it has gone downhill since then. We spent 1 1/2 hours in line waiting to board. Probably the Corona virus ... Read More
This was our 7th cruise. We went with 2 other couples. One had been on the Sun six months earlier and loved it. Apparently, it has gone downhill since then. We spent 1 1/2 hours in line waiting to board. Probably the Corona virus slowed things down because they were checking passports very carefully. Once aboard, we noticed a general lack of attention to detail. One of the couples had written documentation that they had the Free at Sea items, but they didn't show up on their reservation and they spent a long time trying to resolve the problem. The food tasted just o.k. but was only luke warm because service in the dining rooms and specialty restaurants was extremely slow. They were obviously understaffed. It took 3 hours to eat dinner in La Cucina so we missed the entertainment that night. There were a lot of other issues. We got to our cabin and had no deck plans or instructions for using the phone. There was only 1 110 outlet and 2 USB outlets. Not enough these days! The shower was miniscule. At the stop in Cozumel, my husband wasn't feeling well so we stayed in our cabin. He wanted to take a nap. We were on the port side and faced the Norwegian Escape on the other side of the pier. For two hours, they had a DJ on the pier playing EXTREMELY LOUD AND OBNOXIOUS salsa music directly under our balcony. It was awful. I could go on but won't. There were some pros. The ship was clean, the room steward did a good job, we enjoyed the entertainment in the main showroom and in the lounges and disembarkation went smoothly. All in all, we enjoyed ourselves but I am not sure that I would recommend the Norwegian Sun and I don't think I would go on another Norwegian cruise. There are too many other choices out there. Read Less
Sail Date February 2020
We wanted a short cruise on a smaller ship to celebrate our 50th anniversary of meeting (not wedding), which happened on Valentine's Day, 1970. The Sun appeared to fit the bill, being much smaller than our previous ship, Harmony of ... Read More
We wanted a short cruise on a smaller ship to celebrate our 50th anniversary of meeting (not wedding), which happened on Valentine's Day, 1970. The Sun appeared to fit the bill, being much smaller than our previous ship, Harmony of the Seas. We were pleased with some things, while others were just -- meh. A breakdown is as follows: Embarkation: A- The Sun was the only ship at Port Canaveral on Feb. 12, Wed. so parking, shuttles, etc., were a piece of cake. They apologized for taking a little longer to process paperwork due to the virus and scrutinized thoroughly our passports. Cabin: C We had an ocean view (deck 7) with a larger window. However, it was smaller than expected and the bathroom was tiny with a very friendly shower curtain. Space was adequate for our belongings for 5 days, but the sofa was hard and "cardboardish". TV was fine, but no network channels, 2 or 3 movie channels, and 3 news channels. The window was behind the bed, which provided lots of light, but to see out, you had to climb on the bed. Throughout the cruise, the room was cold and we weren't able to ease up on the AC. Living in FL, we prefer it to be a little warmer, but this didn't happen. Outside noise was minimal. Cabin Steward: C+ Our beds were always made and bathroom cleaned. However, we asked that he place some sodas in the frig, as we don't drink hard drinks and didn't have a soda package. This never happened after 2 requests,so we gave up. Also, he didn't replace the glasses with clean ones, so we ended up reusing the glasses. We couldn't tell that our cabin had been included in the recent refurbishment, as the mirror was "very old" and screws were coming out of the panel beneath the sink. Ship: C+ We liked the small size,although our forward cabin required us to walk to the aft for meals and entertainment. Elevators were usually uncrowded. Venues were on the small side, often resulting in no seats with people standing. Restaurants were usually smaller requiring a wait and the buffet was too small to accommodate the traffic. One big problem: With over 20 cruises, I've only felt queasy or dizzy a couple of times during storms. However, for the first 3 days, I was a bit on the seasick side with no apparent storms. Finally, I obtained some pills from customer service and asked why the ship seemed to be rocking (and rolling) so much. The crew member said that he had also been a bit sick and had missed a couple of shifts of work. He also didn't think that the ship, being so old, had the stabilizers that newer ones used. Although we didn't care about glitz, water slides, go carts, etc., we were still a little "meh" about it. It was OK. Entertainment: B+ Only went to a couple of shows. The Rock show was good and fun. The magician was really good (A) and funny. Missed the others. The piano guy was also good, but we could only find seats during one evening. Cruise Director: A- From what we saw, he was pretty good. The cake decorating contest was hilarious as his antics were "spot on" for us. Dining: C- Overall, we didn't care for the food. The main dining rooms were OK, but just OK. Our 2 special meals were at Los Lobos and Cagneys and we weren't impressed. I'm a vegetarian (not vegan) and choices were very limited. All the beans in Los Lobos are made with meat, leaving me with chips and salsa. The best thing I had at Cagneys was the creamed corn as the potatoes were so-so. My wife's filet mignon was OK, but not anything to brag about. Were supposed to get an anniversary cake, but it never came. Service: B In general, service aboard the ship was fine, nothing exceptional,but better than adequate. Staff were friendly and usually attentive. Ports: A- Having been to both Costa Maya and Cozumel, we enjoyed both. In Costa Maya, we just walked around all the shops, but had a good time. We'd been on several shore excursions on Cozumel before, so this time did something different - toured the chocolate factory where we made some chocolate wafers and took a quick tour of the Mayan ruins at San Gervasio. We really like these ports and will go back again. Cost: C We paid over $1500 for a 5 night ocean view cabin. Although not excessive, we've gotten better value on RCI, Carnival, and Princess. We've been on several Norwegian ships before, but this wasn't our favorite cruise. It was OK. Read Less
Sail Date February 2020
We sailed with NCL 5 years ago on the larger ships... Epic. We were happy to leave close to home and enjoy a smaller ship with the Sun out of port Canaveral. I just returned today. I’ve read reviews on this site and others for years. ... Read More
We sailed with NCL 5 years ago on the larger ships... Epic. We were happy to leave close to home and enjoy a smaller ship with the Sun out of port Canaveral. I just returned today. I’ve read reviews on this site and others for years. I’ve waited until today to post for the first time. Pros: we enjoyed the food. The traditional dining room was good. The stops and the size of ship were all nice. Cons: the service. We had a few really good experiences with severs and bartenders. However, we had too many poor or bad experiences with bartenders, servers, room stewards and managers. That is why I have decided to post. I previously held NCL in a higher regard in terms of service. (I have sailed with Carnival, Royal Caribbean, Princess and NCL in the past). The automatic gratuity and handing out the drink packages has brought the level of service down to a point where I would hesitate to sail with NCL again. (Not sure RC would be better, but haven’t cruised RC in a few years). To make a long story short. My family would love to go on a cruise where service is a priority next time. Does anyone have a cruise line where service is still exceptional and gratuity means something? We would love to enjoy a trip and show our appreciation $$$ without being arm twisted. We did share this with a “guest relations manager” and although he said he would take care of it... are auto gratuity of $15 pp/pd remained this morning. NCL kept my $150 and lost my business forever. Read Less
Sail Date February 2020
We went on this cruise with others who had already booked. The Norwegian crew were excellent in every area. They were helpful and seemed to be happy in their jobs. The ship was clean and seemed to be well maintained. Embarkation was easy ... Read More
We went on this cruise with others who had already booked. The Norwegian crew were excellent in every area. They were helpful and seemed to be happy in their jobs. The ship was clean and seemed to be well maintained. Embarkation was easy and pretty quick when we arrived around 10:30. However after boarding the ship you realize how confining the ship is. Seemed like only one bar was open in O'Sheehans when we boarded so service was slow. NCL gives the drink package away so you would think they would be better prepared. Lifeboat drill was confusing, crowded, we sat in the casino hallway and could not really see anything. Then, since they only have two 2 elevator areas the crowd leaving the drill was HORRIBLE! People shoving trying to get on stairs was bad. Elevators were full and packed all week. Since casino is located in an OPEN area in the middle of deck 7 you immediately smell stale cigarette smoke on the ship, especially on deck 6,7, and 8 in the middle.which is where all the restaurants are. Getting into speciality restaurants was a JOKE.NCL gives the dining package away also as a freebie but they had no seats available when we boarded the ship. But we saw tables go empty all night. We asked every night but Ocean Blue was always full but tables stayed empty all night. We did manage to sit on the waterfront and order Ocean Blue menu. Getting off the ship for the private island and disembarkation was long and tedious. Halls are narrow and our mini suite is the smallest we have been in. Closet located next to bed was awful. No dressing area. Person sitting on couch had to move every time someone needed to use desk or go out the balcony. Food was good in the main dining room. Food was very good in Ocean Blue. Bar servers were overworked almost everywhere bc of Free drink package but they were all good at it. Not their fault NCL needed to hire more help. Overall enjoyed the cruise with friends but will never cruise on this Breakaway class of ship. I don't smoke but feel like I smoked a pack of cigarettes this week. Read Less
Sail Date February 2020
We have sailed many cruise lines and this is a one and done for us. Customer service is poor to non existent. Never heard a staff member ever say anything gratuitis. They never greet you nor do they say thank you, have a great ... Read More
We have sailed many cruise lines and this is a one and done for us. Customer service is poor to non existent. Never heard a staff member ever say anything gratuitis. They never greet you nor do they say thank you, have a great day....nothing. Even when they screw up, they dont apologize, they just look at you and insinuate its you problem not theirs. Food was barely ok. Not cruise caliber at all. If you plan on specialty dining, book before you board or be prepared to hit the buffet often. The complimentary restaurants are ok but usually serve the same food. Definately try the noodle bar. There private island is nice but dont ask a crew member a question unless you want the run around and no answer. Ask fellow cruisers, you get a better answer or at the very least some help. The free bbq was ok but all the cold items are placed on the table (cheese, tomatoes, lettuce, pasta salad and cole slaw)...NO attempt to keep it cold/safe so get there when they open and not after its been sitting out for an hour. We saw 2 shows on the cruise, Six and Burn the Floor. They were both excellent. If you like to see shows, book before you leave or day one when you board otherwise good luck getting in. This includes comedy shows, art classes etc......limited seating and no wait list is offered if someone cancels. The staff suggestion was "you can wait here and see if someone dosent show up". Zero customer service skills. The Pool??? 4000 guests on the boat and its smaller than the pool in your back yard. Chairs....go at 5 am and put your stuff on chairs or you want or you wont get one....and the staff dosent police it nor do they remove towels if someone isnt in the chair like better more customer service oriented cruise lines do. There are 2 big bars poolside and always a long wait for a drink.....a total joke. This cruise seems to nickel and dime you any way they can...up charges on so much. Customer service is terrible. Entertainment venus way too small. AND HOW IS THERE NO 24 HOUR PIZZA? My family and I had a good time anyway because we make the most of any situation....thats why I give it 3 stars. For the money....book with another cruise line. Read Less
Sail Date February 2020
This was our first, and unfortunately, our last cruise experience. The ship is beautiful, but 4000 people crammed in one ship, no matter how big, is just too much. Embarkation was quick and easy and we booked an excursion so had priority ... Read More
This was our first, and unfortunately, our last cruise experience. The ship is beautiful, but 4000 people crammed in one ship, no matter how big, is just too much. Embarkation was quick and easy and we booked an excursion so had priority disembarkation. Can't comment on what it would've been like if we hadn't had an excursion. OVERALL GOOD: The service from our room stewart and dining attendants was wonderful. We had a spa room with unlimited access to the thermal suite and it was the saving grace of the entire cruise. The therapy pool, sauna and loungers were wonderful and provided some peace and quiet away from the crowds. OVERALL BAD: San Juan port had a major water main break and there were NO restrooms available in the entire city. Guests were not informed of this before getting off the ship which was ridiculous! And don't get me started on the tender process in Great Stirrup Cay. Save yourself the trouble and stay on the ship. It was completely disorganized with most people waiting hours to get on a tender only to wait at least another hour to get back on again. One of the ship employees said that they were short on tenders that day, but I read reviews complaining about this very issue before our cruise so it's not something new. Royal Caribbean's private island is right next to GSC and they have a dock, so I see no reason NCL couldn't build one too. DINING: our favorite speciality restaurant was Ocean Blue and our least favorite Moderno. Cagney's was nice, but nothing you can't get at any good steakhouse stateside. We really enjoyed the buffet for breakfast. Read Less
Sail Date February 2020
So for our Honeymoon we decided to splurge on a suite and decided to cruise with Norwegian because of the Haven suites. We got a spa suite and the room was very nice. having a full king bed was way better than two twins squeezed together. ... Read More
So for our Honeymoon we decided to splurge on a suite and decided to cruise with Norwegian because of the Haven suites. We got a spa suite and the room was very nice. having a full king bed was way better than two twins squeezed together. Our Butler Percy, the Steward Emmanuel, and the Concierge Bowen were all top notch. So on to the part about the Haven suite not being worth the money. The embarkation process was a mess. We were told to go the Haven Suite waiting area. We get there and there are already groups of people standing around. After talking to a few of the other guests we find out who we're behind in line. A lady from the counter instructs us to sit down and we would be checked in. As we are sitting and waiting, more people show up and then are checked in before we are even though we have been waiting. How hard is it to pass out numbers and then call the next person who is waiting? The process was very unorganized and got people upset. Then onward to the Haven restaurant, by far the worst service that we received on the whole ship. we weren't offer bread and had to ask for it for our first meal there. Then we had breakfast there the next morning and it wasn't anything special. So we decided to give it another chance for dinner. We had a reservation and were promptly seated at 8:00 pm. Once again we did were not offered bread although all the other tables had bread baskets. We ordered and our appetizers did not arrive until 9:00 pm. An hour after we arrived. We did not get our food until 9:40 PM. I had to speed eat my food because we had a show to catch at 10:00 pm. That was the last time we ever went back to the Haven restaurant. As far as the private Haven pool area, we never went because there were always kids there. It would've been a lot nicer if it was an adults only area. I get it, families booked the suites as well and they are entitled to use the area just like everyone else so we just stayed away. The thermal spa was a pretty area. The problem is that Norwegian asks that you don't reserve seats and limit your use of the heated seats to 30 minutes but it was never enforced. The hot tub was more of a warm tub and the thermal pool was luke warm as well but I'm pretty sure that's how it was intended to be.The nicest part of that areas was the steam room which was really nice and the salt room. We were offered priority embarkation which was pretty much useless in Tortola and Puerto Rico since we docked. It came in handy in Stirrup Cay when we had to tender. My only complaint was once we got off the elevator we immediately ran into a line of people waiting to get off the ship as well. The people that had been waiting looked at us as if we were cutting in line. Norwegian should have someone escort the guests to the front of the line and then tell the Security officer that these are suite guests with priority disembarkation for the tenders. We paid over $2000 more for the suite versus a balcony room and the amenities we got in my opinion were not worth it. On a side note, the food on the ship was average. Cagney's Steakhouse was mediocre as well as La Cucina. Moderno Churrascaria was a pleasant surprise. We ended up there when we couldn't get reservations for Ocean Blue. Moderno had the best service and the best food on the whole ship. Hopefully this review is read by people in the Norwegian company and proper steps are taken to make the Haven amenities more worthwhile for people that pay the extra money. Read Less
Sail Date February 2020
We decided on this cruise because of the great price offered by NCL. We had a mid ship balcony and took advantage of the 4 perk deal. I will review the items and places we visited and if not mentioned it's due to the fact we just ... Read More
We decided on this cruise because of the great price offered by NCL. We had a mid ship balcony and took advantage of the 4 perk deal. I will review the items and places we visited and if not mentioned it's due to the fact we just didn't use that facility. Getting the ship was a breeze. We paid $100 for the VIP check in. What a great decision on that. We arrived at the ship around 1130 and security took about 5 minutes. We went up the elevator and there were probably 200 folks in line for check in. The VIP line had NOBODY. We were checked in and headed to the boat in less than 5 minutes. Walked onto the Sun by 1150. We purchased our water for th We trip and it was delivered to the room later in the day. We went to the MDR for lunch and to just settle down a little after a lot of walking and standing. A++++ for getting onboard. We ate in the MDR several times during the cruise. We had three breakfasts, three dinners, and one lunch in the MDR. The one consistent factor for every meal was slow service. Several meals took over an hour and it wasn't busy at all. Drinks were fine, coffee was delivered fast, but the main course just seemed to take forever. The food was good, not great, the servers were very friendly and seemed to apologize a lot for the slow service. We had lunch at Garden Cafe once and it was really good. Good service and good burgers and hot dogs. Our two nights of fine dining consisted of Cagney's and Moderno. The food was really good at Cagney's but the service was bad. Same with Moderno. Others seemed to be getting much better service, so hit or miss. ett We had breakfast room service twice, larger menu included free with the VIP check in package. Both days the order was completely messed up. Two things of hot water and no coffee the first day. Second day was no syrup with waffles, no milk for cereal. They seem to be trying but NCL just didn't seem to have the small things down like other cruise lines. Wife used the spa service twice. First time toes and fingers and the 2nd time 90 minute hot stone massage. Both were well done and wife stated the masseuse worked her problem areas and she did a great job. I had drinks, several at some of them, at most of the bars. Service was fine, the pool area bars got busy during the day but that is normal. The table/lounger service could be better and that would shorten the lines at the bar. I tried to enjoy a cigar or two but the only place to smoke was the Topsider Bar. The wind was blowing around 20-60 mph most days so not really good at all. No indoor smoking and that's OK but don't sell cigars in a bar (Spinnaker Bar) and then say no smoking. Drinks were good, we are a coke family and this is a pepsi ship. Coffee was very good everywhere I drank it. Miller Lite was always cold and refreshing. The pools were terrible, water temp around 35 it seemed. Most people in the pool that we saw was maybe 5 at a time. Hot tubs busy but pools not so much. Pool music was really good both life and recorded. We went to one show and it was OK. The music in the bars at night seemed really good and there were large crowds for some acts. The casino was good, we made a few bucks during the week. Disembarking was great. We carried our bags and left our room at 710. At 722 we were off the ship waiting for our ride to our car. There was not customs, just a face recognition camera and keep on walking. We filled out no paperwork, no questions, no hiding the extra bottle, just a great experience getting off the ship. We have cruised Carnival 5 times. Celebrity twice (another this April) and this was our first NCL trip. We may try NCL again with a larger ship. Costa Maya was nothing great. We enjoy Cozumel and went downtown for a great lunch and some shopping. We had to tender in Cozumel as there were 9 ships in port. We had no problem with the tenders but others had terrible experiences (they can write about them since not really my experience). NCL has a lot of good going for them, but seem a little short in regards to service. Those working on the ship were very friendly and always said hello or good morning and called you by name after running your card for your purchase. We did not travel with kids or with a group. Not a lot of children on the ship and average age would be around 51for the guests. Cruise entertainers seemed to be very upbeat and engaging with guests. Read Less
Sail Date February 2020
This was first time on Norwegian, maybe 9th cruise all in all. We had a 7 day cruise stopping in Great Stirrup Cay, Jamaica, Grand Cayman, and Cozumel. Sadly, we skipped Great Stirrup Cay, which I found out happens on a regular basis. I do ... Read More
This was first time on Norwegian, maybe 9th cruise all in all. We had a 7 day cruise stopping in Great Stirrup Cay, Jamaica, Grand Cayman, and Cozumel. Sadly, we skipped Great Stirrup Cay, which I found out happens on a regular basis. I do understand the wind and waves are out of the control of Norwegian, but it seems to happen way too much. Another passenger on the ship said the last three times he took the cruise it was skipped. That was one of the top two that we were looking forward to. In my opinion Jamaica was a pit. Admittedly, I did not take a excursion, but I heard from several people who did that they were very disappointed in the day, and/or scared of the drivers skills and the other traffic on the road. We walked ourselves off the ship and to the first two shopping centers we came from. The entire way we were harassed by taxi drivers, excursion drivers and people selling everything from drugs to hair braiding. We tried to politely saying “no thank you,” but they would still follow you for almost a block. The first shopping center we came from had a lot of the stores closed and what was there was mediocre junk. Walked onto the second one and then just turned around and went back to the ship. Of course we had to walk through the gauntlet going the other direction as well. The third step was Grand Cayman and that was absolutely lovely. We had intended to take the city bus down to 7 Mile Beach, but the local tender driver directed us in a better direction to a very uncrowded little beautiful beach. He pointed to all the crew ships in the harbor and said that half of those people are going to be at the beach and it’s going to be extremely crowded. You were very thankful. Shopping was great, and nobody harassed us trying to get us to buy things. The only part I have been in Mexico before was Ensenada. I found Cozumel a huge improvement. They’ve made quite an effort to beautify the whole area around the port. It felt safe, there were lots of restaurants to choose to eat up, and lots of stores to buy souvenirs that. The water was a beautiful blue and all in all it was a good time. As far as the food on the cruise I found it mediocre. Because the hubby likes to eat mostly at the buffet we did that for breakfast and several of the dinners. I do recognize it’s hard to cook for large amounts of people and the food wasn’t bad it just wasn’t that wonderful. I ate three times in the dining room had some wonderful salmon, but the two beef dishes I got were kind of blah. We ate a couple meals at the Shanghai noodle bar which Anna was a fun experience but the food didn’t have a lot of flavor. It was kind of bland. I would’ve had more soy sauce or seasoning but I didn’t see any. this was my first completely freestyle cruise. Personally I like being put at a table for dinner and getting to meet the other people at your table and having the same waiters. But I definitely did not like was having to try to reserve all my entertainment. I really wanted to see a magician magic show but never got to because every time I tried it was packed. We did book our cruise only two weeks before and when I tried to book things most were already full. I did wait in the standby line several times and was let in, but it’s hard to plan your night when you don’t know if you’re going to get in after waiting a half hour in line. We got an interior cabin and I thought the cabinet was actually more than fine. It was quiet, and very dark in the morning which was a nice change for me. Our room steward was a very sweet man and we had absolutely no issues. The pool deck was very loud with the music, and it was kind of a stressful to try to get a chaise lounge on sea days. Of course there’s always those people that leave their towel in the chair and then don’t come back for hours hogging the chair for anyone else that might want to just sit for an hour or two. I could tell there were some passengers who had cruised often on Norwegian who simply remove peoples towels when they were not there for a half an hour. I wasn’t that brave. The casino was very large. I’m not a gambler, but you had to walk quite a distance through that casino with the heavy smoke every time you wanted to go to the noodle bar or some other locations. Then the smokers had what amounted to a plastic cage hear the pool where they were smoking too. The smoke definitely traveled toward the chaise lounges. Waterslides were kick and they were never more than three or four people in line ahead of you. I wanted to do the ropes course and plan to the last day but it was windy and rainy and it wasn’t open for good reason. In a nutshell I felt that the ship seemed very crowded. Especially when it was cold rainy outside. There never seem to be enough seating in any of the events or common areas to accommodate everybody. The one thing they did very well was the entertainment. We saw Burn the Floor, and a production called Six about Henry the Eights six wives. The dancers and musicians were absolutely amazing in both shows. We found the comedians very funny and would highly recommend the dueling piano bar Howl at the Moon. I went to karaoke twice. The first time was great and they were some wonderful adult singing. But the last night they were far too many kids in the bar signing up to sing karaoke. Keep in mind there is a whole area for teens but we had kids anywhere from 9 to 12 signing up for 2, 3, and 4 songs. I’m all for supporting the family, but they would get up there and giggle or you couldn’t even hear them singing. We left after half an hour. I think there’s just a time and a place, and a karaoke for families in the afternoon would’ve been just perfect. But after 8 o’clock at night I don’t believe that they all belong on the stage. It’s not what other travelers want to see. I will say the host did her best to cycle them in with lots of space in between them. I really enjoyed a couple Q and A sessions one with the dancers and entertainment staff, and one with the captain and the first two officers. Both were very informative and I found all the people very nice. One thing I really love was the ships decor. I found some ships seem to look like a giant Vegas casino, but this one had distinct separate areas like Headliners Comedy Club, or Syd Norman‘s Pour House, or Maltimgs Bar that were really nicely decorated and gave a break from all the glitz. I intended to use the gym, but never got around to it. We did walk up there though, and it did look very nice. Embarkation was very smooth, and as we were in a hurry the day we left to go see friends, we walked out suitcases off. I’ve never seen a smoother disembarkation. It was early though. The staff was friendly- and some of the hardest working people I have seen. Kudos to them. This includes the port staff- all friendly and helpful. Read Less
Sail Date February 2020
We chose this cruise because of the ports and shore excursions available. The ship was clean and up to date. Boarding was easy, but disembarking was a strenuous, roundabout, convoluted hike, aft to forward through the barricades, to the ... Read More
We chose this cruise because of the ports and shore excursions available. The ship was clean and up to date. Boarding was easy, but disembarking was a strenuous, roundabout, convoluted hike, aft to forward through the barricades, to the outside deck, and back to aft again. We felt the overall layout was more efficient and people friendly than the Epic. The food was good, but again, not exceptional or varied. LaCucina was wonderful, but the system of prebooking all your specialty dining and shows weeks ahead of time should be MORE CLEARLY STATED. We were frustrated that when we did get in to LaCucina after waiting at the concierge desk for a time and being told it was completely booked, there were MANY empty tables the entire time we were seated. We didn't even try for Ocean. Their system obviously isn't working. Maybe one day, NCL will improve the ventilation at the casino. The cigarette smoke is just obnoxious, and I'm sure they won't ban smoking as the casino is such a cash cow. Burn the Floor was a tremendous experience. Absolutely top notch and totally entertaining. Another show was not even close, and the violinist seemed to not even be playing at times when the music was still going forward. We could not get in to Dueling Pianos or the comedy club, which we enjoyed before; again, we thought we could book when we boarded. The Tulum tour was great, but the Georgetown Trolley Tour through NCL was a complete bust. The "fourth generation" guide was 15 minutes late, and took us to one house (supposedly Jimmy Carter's) one nice neighborhood, and one historic street. He said the streets in town were closed for the Monday celebration, but walking the town after the tour (which was abbreviated, to say the least) that was in error. All the streets but one were open. Many of the crew were very friendly, and many of the crew were not. We enjoyed talking with the wait staff one-on-one, including the bartenders and the bartending servers around the pool. Not so much the hostesses at the restaurants or the cashiers in Tradewinds. Overall we enjoyed our cruise, but if we ever cruise again, it will not be NCL. Read Less
Sail Date January 2020
With over 4,000 passengers, you can imagine how cramped it is. There’s limited seating for shows and dining. You have to reserve a seat for the show using the app, tv, hallway touch screen or calling the box office. The problem is that ... Read More
With over 4,000 passengers, you can imagine how cramped it is. There’s limited seating for shows and dining. You have to reserve a seat for the show using the app, tv, hallway touch screen or calling the box office. The problem is that there isn’t enough seatings and shows to accommodate everyone. The shows were “sold out” within an hour getting on board. Our other options included paying for a dinner show. Even the comedy shows required reservations with extremely limited seating. However the tv said reservations were not required and the app didn’t even have it listed. Apparently the, freestyle daily paper sent to the room had it written in small print that you needed to call the box office for reservations-or go to the box office and stand in line. This was definitely the nickle and dime you to death trip. Nearly everything was an upcharge. Unless you don’t mind endless hours of trivia or shopping talks, that about sums it up. The main pool and kids pool were both on deck 15. Nearly end to end with very limited seating around the pool. Cramped to say the least. Adult deck Spice H20 on deck 16 was extremely tiny and always packed. The wheelchair ramps were often blocked by sunbathers desperate for a spot. Can’t say I blame them, the main pool downstairs was right next to the kids pool-it’s loud. Deck 17 and 18 have some limited deck seating but if the winds are high-they have to close them. Some days it’s like hearding cattle to get anywhere especially after the muster station roll call. All of the elevators are either front or aft. No middle elevators! Lots of walking. The main activity areas (dining, shopping, lounges and casino) are centrally located on decks 6,7,8. The problem was I’m not a fan of cigarette smoke. Because the casino is on deck 7 in the middle- you can’t escape the smell. Even the Asian noodle bar restaurant is up against the casino-not exactly a fine dining experience. Ans only 2 seats in the back for handicapped. O’Sheehan’s pub is 24/7 but located also in the middle overlooking the atrium. It gets quite loud/rowdy in the evening so go early or be prepared! The food was terrible. Im sorry I usually love NCLs food but this trip was the pits. Food combinations were strange and flavors were off. Some foods too spicy or salty and some items just dry or tasted warmed over. Runny scrambled eggs and dried out meats. Mexican night buffet was a loss because it just wasn’t authentic foods and either overcooked or just made incorrectly. I don’t know what happened. The sales people for the most part are pushy when it comes to jewelry. I hate that. Won a raffle for a $200 voucher- which could only be used for a new type of stone and not in conjunction with other discounts. No pieces were available under $2000. So what I won a raffle for a 10% discount and it couldn’t be applied because the jewelry was on sale for 33% off?? The worst part about it- I didn’t even like jems! I had already told them I didn’t care for the color. They kept shoving pieces at me saying, but it’s so good, it’s so rare. They wouldn’t let me apply the winning voucher to anything else in the store. So I walked away. I did get a free bottle of champagne-which in my opinion tastes like aspirin water. You know the freebie one they leave in your room or give away at the art auction. You almost need to be a diehard alcoholic to want it LOL So my opinion, avoid the jewelry store. I will say the hallway shopping in Tradewinds was more positive. The sales staff were more interested having conversations and asking about how your trip was going. They didn’t care if we bought or not-so we ended buying several items from there. They had a Mexican bazar with handcrafted gifts like you find in port. Now that was actually fun and reasonably priced. We walked away with a few neat things! For the most part, the staff was nice. Our room porter, Paul (deck 12) was absolutely amazing. He was always prompt, energetic, happy, smiling and he was on top of everything. Always called us by name and made sure we had water for our CPAPs and even brought egg crate toppers when I mentioned my spine disease. He truly went above and beyond and never complained. In fact he was always thankful. He quite possibly saved the trip. Room sizes. Well we had a family inside room- the largest in the inside room class. It was actually only 135 sq feet with two twin beds and two overhead drop down beds. Now there was only two of us, but if we were a family of 4- forget it. The people on the bottom would have to crawl to fit in and out because the top bunks were directly over the two beds. Add two ladders and your cabin looks like a truckstop bathroom. Y’all got kids? Better consider ocean view. You’ll need it! However, there was ample storage in the room and bathroom with many built on shelves and cabinets. The tv was wall mounted across from the beds which was convenient and easy to see. The shower was a plastic or acrylic type enclosure with a door. That was awesome! No shower curtain to tangle and no water all over the floor. Shower had plenty of room to move around in. Water was easy to operate. Bathroom vanity had two large long shelves- perfect for storing lots of toiletries. The room ac was easy to operate. For the two of us-the room was quite comfortable. Not that I wouldn’t have minded more space but the layout was well designed. The wifi is extremely expensive compared to what other cruiselines offer. We used our free at sea for 250 mins of wifi which is a pain because you have to log in and out each session. Free at sea beverage package isn’t really free because the gratuity is about $200/person. You can get drinks non alcoholic but I suppose you would have to use it often to get it’s worth. To each their own I guess. Unlimited wifi was way overpriced. My overall opinion is that this ship wasn’t designed well because there wasn’t enough room to lounge, not enough room to for everyone to enjoy a show due to limited seating, way too many upcharges including additional gratuities with the upcharges and there were just way too many people. I didn’t like it. But if large crowds don’t bother you and you don’t mind upcharges for extras- could be for you. If I could go back- I would have opted for a balcony so we could have the ability to sit outside or maybe even the haven to have the luxury of more secluded spaces. Oh-the spa staff were exceptionally friendly. We couldn’t afford to pinch anymore extra into this trip but they constantly offered massage tasters by the pool and that little 3-5 minutes here and there was perfect. They never pressured us one time. Ok last thing- disembarkation was a complete failure. They released too many people at once and had us snaking all over the 7th deck walking through casino and even outside along the deck and back inside. The casino of course reeked of cigarettes and I’m allergic to cigarette smoke not to mention it was hard to breathe. I had to walk through with my shirt pulled up over my mouth and nose. When we got off the ship, the luggage areas were cram packed with people literally stepping into each other with no room to move. Because they let too many people off at once. The baggage porters were complaining. I told him it’s not our fault-whomever handled disembarkation messed up. One porter yelled out, “This is a cluster” Read Less
Sail Date January 2020
Sailed the Breakaway out of Cape Canaveral. It was my husband and I (48 / 54 years old, we have no kids) and our friends – another couple. We booked a large balcony M6 and our bid for an upgrade to SPA balcony was accepted. I had already ... Read More
Sailed the Breakaway out of Cape Canaveral. It was my husband and I (48 / 54 years old, we have no kids) and our friends – another couple. We booked a large balcony M6 and our bid for an upgrade to SPA balcony was accepted. I had already booked the Thermal Spa passes, and they were refunded with no issues. (you have to call!) Our first Port was Great Stirrup Cay/ Bahamas. We skipped the private island due to rough water – our port fees and shore excursions were credited back to our on board account and I was handed cash at the end of cruise, since I pay for pretty much everything before I sail. Day 3 – Port was Ocho Rios Jamaica – we booked the Bamboo Beach VIP. The tour guides on the Beach and on the bus – worked their butts off, and made sure we wanted for nothing. Nice sunny areas/ Nice ‘sails’ hanging for those who didn’t want the sun. the bring the food to your chairs, and it’s nonstop little bits and a nice lunch. Very local. The beach isn’t as fabulous as I expected- kinda shallow, beach grassy.. etc. The sand is sugar like, which I love. Only issue I had here – NO REFLECTION on the excursion, but some non-VIPers came over and wanted to sit in the shade, literally plopped their 5 bags down for the 3 of them on the last 5 chairs in the shade. I was just heading for the shade. They were asked to leave, but being the privileged 3 that they were, they insisted on staying, at lease the staff pushed them all the way to the edge of the beach, cause my Brooklyn was coming out.. cause they were SOO rude to these folks working their butts off.. Here’s my advice. you want the VIP experience, pay for it. Hey its Norwegian, we should all storm the Haven and insist we ALL deserve to have that!! (ok RANT over) Day 4 George Town, Grand Cayman we did the White House Beach Getaway (no lunch) - Beach could be better.. rocky, shallow. (I am beginning to see a pattern here) – we spend the day at the pool with 3 other couples. They charge $10 for an umbrella, and of course the minute I paid, the clouds rolled in . LOL If not into sand or pool decks, there is a beautiful wooden deck that juts out to the ocean. Very nice to just sit and absorb the rays. Day 5 Roatan Bay Islands, Honduras- we had been here about 9 months before and this was the reason we took this cruise, we LOVE this excursion Maya Key Private Island Retreat- A short ferry ride from the pier, and you arrive at the luxurious island, teaming with rescued animals. , a lovely beach, with comfy shares, immaculate changing/rest rooms. They serve a tasty lunch, which some complained you couldn’t get seconds.. it you aren’t the 1st on line, they give you plenty (last year we skipped breakfast and were starving, this time we didn’t eat until it was almost time to shutdown the buffet line – and they piled our plates high!) There is ice tea and chilled water. The highlight of this is the feeding of the monkeys, you go in the cage with 5 monkeys and a bowl of fruit for the critters , the staff takes pictures & video with your phone – and you just need to tip. We did the monkey encounter 2x . the sand can get a little buggy. (bites on legs and ankles) – so bring the bug spray. Our fiend snorkeled and he spent the whole day there.. saying it was very good .. big drop off, lots of corals and amazing schools for fish. Day 6 : Harvest Caye, Belize – the couple we were with, rented the Cabana, it holds up to 4. (we were in separate cabins) – we did this last year also. I do not know why they cannot attach 2 cabin numbers to these bookings. She visited the medical for her bug bites and didn’t get off the ship til almost noon – we were not allowed to access the cabana. When you get there, there are 2 very nice loungers, and they then dragged over 2 standard.. we had to tip the guy to get us 2 padded ones (??) as much as they charge, and it says it holds up to 4.. it should include 4 if available, there were a lot of unbooked cabanas- so there were definitely loungers available. You can order food from Margaritaville and they will bring it to you. The staff was a little ‘sly’ – asking what I wrote for a total (it came to $94) they asked if that was $154.. Ummm no. I wouldn’t tip you $50 for service that I just experienced. Wasn’t thrilled with the service this time. Guess it’s hit or miss. Day 7 : Cost Maya Mexico – didn’t book any excursions , this is manufactured port to try to get you spend you money.. they don’t haggle, and they barely budge. They start with these crazy prices – and barely go down $5- I will avoid cruises with this port going forward. Day 8 Cozumel Mexico – booked an excursion through my travel agent (Cruises Inc) It was a Fish Spa & Beach day. This is a resort within walking distance – (although the direction on the COUPON are limited to 1 port (the directions said, if at this pier, walk to end of pier , make left, and walk 50 yard, or the other pier 150 yards. Umm we were at a port that was 7 blocks from the pier referenced in the coupon directions, and then we were late, and it had a time of 9am (so we thought we missed the bus.. but there is NO bus..We sat and waited and people would look at our coupon and call someone,, then finally 40 minutes later.. this guy comes by and says. you don’t have to wait, just go thru there to get your bracelets - this is the resort, and it includes a fish pedicure.. and use of the resort, again. Nice sand, loungers, pool, at lunch at the on site restaurant, the pico de gayo was spicier then I expected, but the make you own tacos was very tasty.. this was an Ideal Pool Day – there was a beach also, but again rocky (nd DEEP) the have hammocks set in the ocean, 2 beaches separated by a pool. (I really am fine with pools, since I NEVER venture to the Ships pool – the Breakaways is so small - Ship Days – We had been on the Breakaway 7 years ago, and I don’t recall it being so ‘cramped’ – but we were in the Haven, but had friends that weren’t so we didn’t hide away , like I would love to now. The lounges all seem small – Syd Pour House, the visiting band SWITCH would pack the house every night they performed, but it was standing room only. I felt like every portion of this ship has a ceiling over it., except the big chandelier, and that is a very small area opened up to the upper decks. Read Less
Sail Date January 2020
We are long-term Norwegian cruisers, so the cruise line and this particular ship are familiar to us. We did a Transatlantic crossing on the Breakaway previously and wanted a winter break on it, to try snorkeling in the Caribbean. This ... Read More
We are long-term Norwegian cruisers, so the cruise line and this particular ship are familiar to us. We did a Transatlantic crossing on the Breakaway previously and wanted a winter break on it, to try snorkeling in the Caribbean. This was the first time we used the 'inclusive airfare' package. The flight down on the day of departure worked smoothly, but with little room for error. Prior to departure, we had sorted out with Norwegian some issues with late changes to the return flight made by them without advising us. We normally make our own arrangements to fly to the departure city the day before a cruise and will return to that approach in future. We particularly like the open air restaurant and seating areas on Deck 8 on the Breakaway, for meals and during the time they are free. Our best meal aboard was a dinner at Ocean Blue there, but it, and other specialty restaurants, were very difficult to book at workable times, either on the web site before the cruise or on the ship itself. The port stops on this cruise are well done with good, safe areas and some interesting shops and excursions. On shopping issues, we bought iTouch watches on board in a sale - to later find that the warranty is only USA-applicable (one doesn’t work properly and we followed up with the manufacturer; we are out of luck on that). So Canadians and other nationalities, check the warranties of on-board items BEFORE you buy! The first stop (Great Stirrup Cay) was missed due to bad weather and tendering safety concerns. We did three shore excursions; the ‘Day at the Beach’ tour in Ocho Rios, the Maya Island Retreat in Roatan and the semi-submersible trip in Cozumel. We would recommend them all as being well organized and enjoyable. Overall, Norwegian staff worked hard to give good service. The standard of hygiene in the self-service food areas was high - with special additional measures in place during the last two days of the cruise, as the news of the coronavirus issues in China emerged. Overall, a nice break from winter!! Read Less
Sail Date January 2020
we chose this cruise to take my son and his girlfriend on there first cruise having sailed with ncl on numerous occasions in the past 4 years 3 jade 1star 1epic we started off with 3 nights in orlando too visit the parks then made ... Read More
we chose this cruise to take my son and his girlfriend on there first cruise having sailed with ncl on numerous occasions in the past 4 years 3 jade 1star 1epic we started off with 3 nights in orlando too visit the parks then made our way to port canaveral stayed at doubletree by hilton at the entrance to universal studios nice hotel no complaints shame could not use outside sauna and pool due to weather very cold arrived at port around 1130am on ship by 12am purchased drinks and dining package when booking holliay cagneys lebistro 2 and blue ocean lebisto and blue ocean excellent cagneys poor eat in taste and modernos and buffey irishpub food generally good drinks good booked 2 rooms minisuite with balcony 9808 and 9804 mid ship rooms nice size balconys are the smallest i have ever experienced bathrooms the largest 9804 room is to avoided at all cost as my son found out on the first night situated above sid normans pour hs noise incredibly loud we requested and demanded too be moved guest services very poor and rude we finally got them moved to another cabin and in my opinion this cabin should never be sold did not book any ncl trips too expensive prefer to book our own missed great stirrup cay rough seas no tender ocho rios hired ataxi for the day blue hole james bond beach george town went jet skying stingraycity and starfish beach recommended roatan bay took taxi to beach harvest caye nice pool beach man made very expensive costa maya and cozumel went to allinclusive resorts would i cruise on breakaway again i dont think so layout of ship not a patch on ncl epic of same size Read Less
Sail Date January 2020
We chose this cruise based on reviews, destination, ports of call, and price. It was a birthday trip for my husband and our first time cruising. We ruled out Carnival because of the party type atmosphere. Royal was not loved by friends, ... Read More
We chose this cruise based on reviews, destination, ports of call, and price. It was a birthday trip for my husband and our first time cruising. We ruled out Carnival because of the party type atmosphere. Royal was not loved by friends, and while Disney is well...Disney, we wanted a relaxing week on our cruise. Let's start with the pros...because I will give credit where credit is due. First off the Captain is super cool and was wonderful to meet an talk to. Not to mention he is hilarious. He and the staff overall were great. Super friendly crew for the most part. Our room steward was incredible. We couldn't of had better. He decked out the room on my husband's birthday and everything was spotless. In fact, the entire ship...spotless. It's also a beautiful ship. We loved that it wasn't a giant ship filled with slides and such, but an overall great ship. While we got some rough seas coming home, the captain and his crew were amazing and handled it perfectly. The food was outstanding everywhere we went. If you leave hungry...that is definitely your fault. Something for everyone!! The chef knows what he is doing along with his teams. The entertainment was fun for what we saw and well Richard the cruise director is great. Super friendly. Embarkation and Disembarking was smooth as could be. Everyone was fabulous. Now for the cons... We again chose this ship and line because we wanted to relax. This was not an option on sea days. At all. On the way to our first Port the weather was gorgeous and we wanted to be at the pool. We couldn't enjoy the sun or use the pool because of the lude, crude and obnoxious trashy behavior of the people at the pool. Families couldn't swim, we couldn't swim, no one but the people bar dancing on the pool deck, swearing, bumping, twirking and being nasty overtook it. so much for the pool. It was a booze fest. After about 2 hours of this garbage some security officer asked them to settle down...really? Settle down? How about stop being so rude or you are done. I mean really Norwegian? I'm about people having fun and bar scenes don't bother me...what does is when you have a public area you let it get overun so only those who care about drinking get that space. It stunk. The Four Seasons restaurant was so good and the staff was fantastic...except the Maitre D....that guy is about the rudest host I've ever met. And wow the way he spoke to staff, ridiculous. I've been a manager for 20 years. Not how you treat a staff, that's for sure. It's a con simply because he's the face of the restaurant and he didn't show that. It seems that this cruise again caters to those who but the drink packages. Just because we don't drink doesn't mean we only want to sit in the library. We enjoy fun. Just not fun that involves nastiness. Norwegian needs to take all guests into account. Look, this is my opinion and my review. Hope you have a great cruise because at the end of it all we did have an amazing time. Norwegian needs to do some refinement. Read Less
Sail Date January 2020
The ship is pretty small, but I actually enjoyed that. It allowed for closer friendships. However, I found the service very poor. I was routinely ignored at the bars and the sports bar, there’s no towel animals, the ship lost a bag and ... Read More
The ship is pretty small, but I actually enjoyed that. It allowed for closer friendships. However, I found the service very poor. I was routinely ignored at the bars and the sports bar, there’s no towel animals, the ship lost a bag and sent guests a note asking guests to look for it, activities routinely started late. Just a really poor experience when you’re paying so much. The buffet is in a poor location and people were always tumbling over each other during mealtime. Food was either bland or salty, and the shore excursions offered were poor quality. I found better excursions on shore excursioneer. For some reason they held a lot of the big draw entertainment, like the newlywed game, in the teeny tiny lounge instead of the theater. We often had to stand and stretch our necks to see over the crowd. However, my cabin was big and comfortable, the ship was clean, and the comedian, magician, and dancers were all very good. Read Less
Sail Date January 2020
The Ship: We got what we expected out of the cruise. There were some things though that stood out that we did not like. Number one, my husband is a recovering alcoholic (22 years) so he did not want to buy the drink package. But since ... Read More
The Ship: We got what we expected out of the cruise. There were some things though that stood out that we did not like. Number one, my husband is a recovering alcoholic (22 years) so he did not want to buy the drink package. But since I bought the drink package he was forced to buy it, even though he also bought the soda package. I feel this was unfair and a waste of our money. Number two, the soda package was a joke. My husband bought the soda package because he likes Pepsi. Then we found out that you had to buy the actual cans of Pepsi that were in your room even though he spent money on the soda package. Why would he buy the soda package when he could’ve just drank the sodas out of the room and still pay the same price? Every time he ordered a soda they checked his card. But when I ordered a soda they didn’t check my card. So what exactly was the value of the soda package other than just taking our money? Number three we purchased the four specialty dining package. We tried to make reservations a few weeks before the cruise, not knowing that we had to make reservations weeks ahead of the cruise. No one told us that. So we were never able to get into Ocean blue, or the French restaurant. Cagney’s was very good, but we wanted to try other things. Number four, I understood why we couldn’t go to Norwegian’s private island or Costa Maya due to weather, but I didn’t understand why we wouldn’t get some sort of a rebate, because we paid for those locations and didn’t receive them. Number five, the staff at the excursion desk was so rude. We had a problem with one of our excursions, went to politely explain our problem, the gentleman who took our information never smiled and never commented, Just took down the information. He said we would receive a phone call within 24 hours which we never did. We did see a $12 each rebate on our cruise screen on the TV, but we paid $79 each for a package that was recommended by Norwegian, but was just horrible. Nothing that we read about the excursion was true. We feel like we should’ve received at least half back from this package. Number six, the disembarkation process was ridiculous. The way it was set up was good, by using colors, but you had to stand in lines that were 3 miles long rather than waiting for one color to finish and then calling the next color. I have mobility issues, and had a real problem standing in line for two hours, when I could’ve been sitting in one of the dining rooms waiting for my number to be called. Further, when we finally made it down to where our luggage was being held there were no signs for the brown luggage location. So I got in line, and my husband went back and searched everywhere for it and nobody could tell us where it was, it wasn’t until we reached the front of the line that we were told that the brown section was in another part of the enormous room. A sign saying, ”brown luggage in this direction” would have been very helpful. Now I don’t like to complain, and I probably would’ve been good with almost all of these things if we would’ve received friendly service (rather than rude service) from the excursion people, or from the cashiers at the casino. (The cashier at the casino was also all business no smiles as well). Service: There were two people that really stood out. Mikal, who was our steward, could not have been better. He introduced himself the very first day, with a big smile on his face, and told us that if we needed anything to let him know. And he delivered on his promise. From new batteries on our remote control, to refilling the Pepsi in our refrigerator, to making our bed even when we just came in to take a little nap, he was the epitome of a stellar service. It seems like he worked 24/7 because he was always there to help us whenever we needed it. I don’t know how much he was being paid, but they need to clone him, because he was the best service that we could’ve asked for, and to receive customer service like that, is priceless. The second person we’d like to add knowledge is Laurie who worked as a server in Cagney’s. The first time we went to Cagney’s, she explained every little thing that we needed to know about up charges, what to expect, and she did it in a friendly, charming, and delightful manner. The service was absolutely excellent. The second time we went to Cagney’s, we were seated in someone else’s section because Lori wasn’t serving that day. While we were eating, we did see her, and she greeted us like we were old friends. It was delightful to have her remember us, we told her we wanted to sit in her section and if we ever came back we’d ask for her. Excursions: do not ever book the White House Beach Getaway on Grand Cayman. It was a joke. This was advertised as a beautiful beach where you could snorkel, or swim, or while the day away in a hammock. NOT. The actual beach was bout three feet of water to your ankles, then about 6 feet of sharp pointy rocks that they said to “avoid” (no way to do that), then about 2 miles of dense seaweed. They did not groom the beach in any way, and their pool was tiny. They overcharge you $79 for this. The drinks were $15 each and there was no lunch unless you paid $22 for a taco plate. Basically, we paid $79 for the privilege of sitting on one of their chairs. Read Less
Sail Date January 2020
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