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415 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

This was my husband's and my first cruise and we enjoyed it. Norwegian offered a great deal on the cruise with many added perks. Expect to spend an additional $200-300 each in other charges and on board purchases. We even had $150 on ... Read More
This was my husband's and my first cruise and we enjoyed it. Norwegian offered a great deal on the cruise with many added perks. Expect to spend an additional $200-300 each in other charges and on board purchases. We even had $150 on board spending credits and $100 in spa credits, and no booked excursions. We had a balcony cabin on deck 10 and loved our room. It was plenty room for the two of us. Outlets were sparse and the blow dryer was not very good...strange setup. Take your own if you need one. We had breakfast delivered to the cabin every morning versus going to the buffet. The buffet and dining room meals were average and nothing special to write about, but I'm a good snob, foodie. We had specialty dining available for two nights of the cruise and had pretty good meals and great dining experiences those two evenings (Tepanyaki and Mexican food). Our cruise included the drink package and the drinks were good. The entertainment on the ships was great and there were plenty of activities going on around the ship. Andre the piano guy was incredible. We watched and listened to him several nights. The last night he played the organ versus the piano, which was very disappointing, and took away from his incredible talent. we went to Darans comedy show twice, one family friendly, the other not. Both were very good. We ported at Nassau, Grand Bahama Island and Great Stirrup Key, which was by far the best port. Nassau and Grand Bahama were both very ghetto and we didn't like the locals trying to lure us into buying little trinkets, then made to feel guilty when we politely declined. We didn't book any excursions and instead went to the beach on Grand Bahama...the shuttle company (not NCL) who taxied us to the beach again was very ghetto. We went to Taino Beach, which had an entrance fee and fees to use beach chairs and umbrellas. Don't waste your money on the drinks in cut coconuts or pineapples. we decided that if we take another cruise to the Bahamas, we will definitely book excursions. The weird excitement of the trip was when a drink girl jumped overboard on the 4th night of the cruise after fighting with her boyfriend, and we witnessed her rescue (she survived) and we heard the next day that she was escorted off the ship in the middle of the night. Day one and day five were very choppy and several passengers experienced seasickness, including myself. The staff were very helpful and offered me motion sickness RX from customer services. We booked massages and pedicures on the ship and were very satisfied, aside from their attempt to upsell us into purchasing products and to book more services. All in all, it was a great mini vacation for us. Read Less
Sail Date November 2019
We chose a short 5 day cruise with 2 beach stops to relax after a 6 month chemo. Treatment. We chose an inside cabin which we only did once before( and never again ) to keep costs down. Embarkation was smooth but not the seas that first ... Read More
We chose a short 5 day cruise with 2 beach stops to relax after a 6 month chemo. Treatment. We chose an inside cabin which we only did once before( and never again ) to keep costs down. Embarkation was smooth but not the seas that first night. To quote george costanza "the seas were angry my friend", rocking and rolling. This added to the pleasure of an inside cabin. Our first beach day was scrubbed due to high seas not condusive for a tender operation, instead we headed to nassau bahamas for an overnight stay. Our sea day was cancelled and replaced with a stay in freeport bahamas. The main dining was adequate, nothing special, however the brazilian stekhouse, and le bistro were excellent. The buffet area is small and there is additional buffet dining at the rear of the ship. On two occasions we found hairs embedded in our food, which was a turnoff. We found some of the higher level staff lacking in courtesies when asked about certain conditions. The entertainment on board was excellent. We loved the high energy dance group and their production shows were top notch. Duran howard the comedian was excellent with humorous situational comedy that was very creative. We saw both his regular show and his adult only show. Both top shelf. WE HAD A RELAXING TIME AND HAVING NO EXPECTATIONS, WE WERE NOT DISAPPOINTED, AS SENIORS THAT CRUISE AND STILL LIKE TO HAVE FUN Read Less
Sail Date November 2019
I chose this cruise because of the itinerary. My party originally booked on Royal Caribbean, but we wanted to go to Keywest so we changed to the Norwegian Sun. Norwegian was also offering some nice incentives, the reasonably priced ... Read More
I chose this cruise because of the itinerary. My party originally booked on Royal Caribbean, but we wanted to go to Keywest so we changed to the Norwegian Sun. Norwegian was also offering some nice incentives, the reasonably priced beverage package. Norwegian does some things really well. The beverage package was the best of any of the lines I have been on. The bar service was great, fast, friendly, and the drinks were good. The entertainment at sea was fun, with the entertainment staff doing a good job of keeping us smiling. The music was really good, upbeat. The live bands were great. The biggest complaint that I have about Norwegian is their food. The food in the main dining rooms was not good, it was not hot, and it appeared they were using the same base for every cream soup, the same beef for every beef dish. Although the servers were nice, they were really slow at serving us. If it wasn't for the food, Norwegian would probably rise to the top in my book. To date I have cruised on: Royal Caribbean, Princess, Carnival, and now Norwegian. Read Less
Sail Date October 2019
We are previous Norwegian cruisers, and we chose this cruise to introduce some friends to cruising. We were very happy with our cabin, 8030, and very happy with Elias, our cabin steward, and with the ship overall. Embarkation and ... Read More
We are previous Norwegian cruisers, and we chose this cruise to introduce some friends to cruising. We were very happy with our cabin, 8030, and very happy with Elias, our cabin steward, and with the ship overall. Embarkation and debarkation was smooth and easy. Entertainment was good, about the same as many other ships. We were very happy with Cagney's, the specialty steakhouse. Impeccable service, but we felt just a bit rushed. Now for the disappointments. The bar staff was disconnected and disinterested in actually making the passengers happy. The staff in the main dining rooms were both good, but the food they were serving was not as good as previous Norwegian sailings. The ship was roomy and clean, and the staff was knowledgeable and courteous, but important things such as announcements were lacking, in that the ships PA system was barely audible, distorted, and did not function at all in the cabins. The time scheduled in ports was too short, and it seemed like an alcohol induced drunkfest on Great Stirrup Cay, as there were many intoxicated people on the island. I know Norwegian isn't responsible for the behavior of their adult passengers, but this was a turnoff. Would I go again? Not this particular itinerary, but I would definately give Norwegian another try, probably on longer itinerary, and newer, larger ship. Read Less
Sail Date October 2019
I chose this cruise because I have use three other cruise lines and I wanted to compare them all. The Sun vessel is a older and smallest ship I have ever been on. So that was the first negative thing. The crew seemed to be tired and the ... Read More
I chose this cruise because I have use three other cruise lines and I wanted to compare them all. The Sun vessel is a older and smallest ship I have ever been on. So that was the first negative thing. The crew seemed to be tired and the Stirrup Cay island is not ready for a large crowd. We arrived to the island after 1pm and our only adventure was a ride on a wave runner at 1:45 pm. Once we returned from the ride they had put away the food and was closing several of the shops at 4:10pm. We was scheduled to be back on the ship at 6:00pm. So we didn’t get to enjoy anything else but the beach after that. The food on the ship was ok but the meats was dry from being under the lights too long. For breakfast they only had ONE cook preparing omelettes (two at a time) and only ONE cook making mini waffles (four at a time). Lastly the only smoking area was on deck 11 forward which was VERY windy. There was NO cigar bar inside. Read Less
Sail Date October 2019
We did the 5 day. October 12-17. We ended up with two sea days because of hurricane damage to Grand Bahamas. Room 9271- great room great steward. No complaints at all!! Food- The buffets were hit or miss. A lot of the same food every ... Read More
We did the 5 day. October 12-17. We ended up with two sea days because of hurricane damage to Grand Bahamas. Room 9271- great room great steward. No complaints at all!! Food- The buffets were hit or miss. A lot of the same food every day, Ate a few hot dog lunches. Dinners were very good. Service in the two main restaurants really depends on your server. One night was great the other was very slow. Upcharge restaurants- we did Cagney's and the Brazilian steak house. Both were excellent. Entertainment- of the 5 nights two were given to a comedian. Comedy is very subjective so it was not something we enjoyed. The two stage shows were ok. They are like a good high school musical. Not a lot to do on the ship at night. Over all NCL needs for staff. They give out the drink package and there are not enough servers or bartenders. Lines in the buffet for breakfast and lunch are too long. Great stirrup cay was a nice stop. We wish they would have taken us there twice instead of 2 sea days, Kayak excursion was great. Food on the island was very good. Not enough bars or bartenders. The main beach needs way more sand put on the beach, The rocks and the concrete under the water was painful. Wish I had brought underwater shoes. We still had a great time, NCL is turning into Carnival with a lot of drinking and the drunk groups on board. Lifeguards had to call security to the pool a few times. Read Less
Sail Date October 2019
This was our first time on the Sun and will be our last. We booked a mini suite which exceeded our expectations. Our room steward was excellent. The specialty restaurants were very good especially Los Lobos and Cagneys. The ... Read More
This was our first time on the Sun and will be our last. We booked a mini suite which exceeded our expectations. Our room steward was excellent. The specialty restaurants were very good especially Los Lobos and Cagneys. The main dining room was ok for dinner but a horror for breakfast., everything came out cold, and we were always waiting for something, milk, sugar, butter. The buffet lacked so much, and was so repetitive on many occasions we walked out with nothing and there was nowhere else on the ship you could eat. We really missed O'Sheehans. The entertainment was pretty good and the casino was more than adequate for gamblers. The configuration of the ship was not good. You had to walk thru venues to get to other venues. For example, you had to walk thru the bliss lounge to get to the end of the ship. If something was going on, the lights were out and you were feeling your way around to get thru. This was how it was throughout the ship. Not real good for older people. In general, an ok cruise on an ok ship. Read Less
Sail Date October 2019
I got an amazing deal last minute so expectations were not high. we were previously on the all inclusive as a group of 25 in June for graduation. This time maybe because we spent more time on the boat . Buffet: Food was ok never fresh. ... Read More
I got an amazing deal last minute so expectations were not high. we were previously on the all inclusive as a group of 25 in June for graduation. This time maybe because we spent more time on the boat . Buffet: Food was ok never fresh. Variety did not exist. one plus- Ice cream always available and they never ran out of cones. Sports bar food you ordered was good warmer but still not hot to be made to order food. Main Dining: we had an amazing server Raul and food was good. Desserts were best! Carrot cake and banana split my favs. Entertainment: was good always get a good laugh out of the game shows. Live band was good too. Pools are small and overcrowded on sea days but we waited til later afternoon and enjoyed a little time. I was presently surprised with the inside cabin 9129. Definitely more spacious than oceanview that we had in June. Room was always clean and fresh I think she knew when we were gone because I only saw her the last two days. ***completely upsetting was "free offer of bev package" was not really free service charge of 20$ a day on top of the regular gratuity charges of $15.00. Add those together and you are paying 35$ a day for services that can be good at times but majority of servers don't deserve tips because they have attitude because you have the drink package. Read Less
Sail Date September 2019
I live close to the port, and have taken NCL cruises at least 8 times, both from SC and Fla. I did the 2018 Sun cruise to the Bahamas last year, same as this year for 2019. It wasn't as good a cruise as the last one due to some ... Read More
I live close to the port, and have taken NCL cruises at least 8 times, both from SC and Fla. I did the 2018 Sun cruise to the Bahamas last year, same as this year for 2019. It wasn't as good a cruise as the last one due to some obvious changes on board. Le Bistro was so good in 2018, we used all our specialty restaurant credits at that fabulous French place. However, this year, it's obvious they changed chefs. Last year, they had wonderful cone appetizers filled with amazing delights & this year they were not on the menu. Last year, the Steak Au Poivre was awesome. This year, the meat was good, but I've never seen a green peppercorn sauce that was brown with no green peppercorns at all and it tasted like burnt buerre. VERY much changed and went from 5 stars to 2, and I wasn't the only one onboard to also observe the changes. Even the staff knew about it. Now my favorite is Cagneys. Cheese plates that once were available were not found anywhere, as I used to love blue cheese, brie and mixed of cheeses for dessert. Last year, had them all. This year, it was cubed cheddar and another cubed white cheese. Another downhill thing from 2018 to 2019 is the live music. Last year, the bands at the pool were amazing and you could find music most anywhere during the late afternoons or evenings/nights. This year, I could only find the piano player once, and there was never live music at the Atrium bar nor the Champagne bar, except maybe once that I missed? I was forever missing the musicians's very short 30-45 minute venues whereas last year, you could find them and actually listen to music several places within a time frame. The cabin was clean and comfortable, and loved the location mid-front 4th deck. Loved Mark, the funniest and best bartender on the entire ship, who primarily worked at the Atrium bar and kept us all laughing. Met some great people, as always. This is what I call the "relaxing" cruise, but could have enjoyed the more fun ambiance from 2018 (and better food). Read Less
Sail Date September 2019
Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive ... Read More
Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive experience, very well done. Rooms ready when promised and plenty to do while waiting for the room. Key West was well done given the short amount of time you have there, we did a bike tour and enjoyed the history and sense of humor our guide shared with us. The private island was wonderful with plenty of room to spread out ( we were the only ship on the island, so lots of extra room and no waiting -except at the bar). Specialty dinning was very tasty and service was excellent. Pros: Public areas of ship are in great shape Specialty dinning was a winner, both service and food Arrival and departure was very well done Shore excursions (Key West bike tour and private island beaches both great) Butler and steward both excellent Indoor bars/lounges well done and good service Cons; Technical issues with the room Read Less
Sail Date September 2019
Overall this cruise experience was a good one. Definitely not the best but not bad either. Food definitely has room for improvement. As a person who works in the restaurant industry it’s hard for me to be satisfied with food options and ... Read More
Overall this cruise experience was a good one. Definitely not the best but not bad either. Food definitely has room for improvement. As a person who works in the restaurant industry it’s hard for me to be satisfied with food options and venues. The main dining halls are the complimentary/ no charge dining fare. The food was what you would expect on a so so cruise nothing to rave about. They should offer more variety and cross train their cooks better. Food quality and taste was different everyday for dinner. Though we did eat at two of their ala cart restaurants I was only impressed with one. Food was amazing at that one restaurant. My mom who went two nights before ate the same exact thing but said it was terrible. So not all their cooks are up to par. As for the ship itself it was fairly clean and enjoyable. I did here many people raving about their experience. Stirrup cay was also very beautiful. However my only gripe was that the beach area of the cabana that we rented was extremely rocky and very rough waves. For being a private area I didn’t feel it was worth the money because you really couldn’t relax in the water because of all the rocks and rough waves. The main area for the regular beach goers was much more calm. The cabana itself was a nice way to relax and lounge and we had our own private butler to get out drinks. The other gripe I had about the their island was the food. Sorry NCL it was pretty bad. The ceviche was not cured correctly. It felt like they used the citrus juice concentrate to cure cook the raw seafood. It was bitter and mostly uncooked. Other options were terrible as well. We tried the main dining hall and the food truck and both were flops. Overall the experience was great. We had a great time with our family and the staff treated us great. Remember these words for the Norwegian Sun, “Washee Washee”. Read Less
Sail Date September 2019
I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being ... Read More
I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being cut was a bit of a surprise. We didn't think the water was that bad (we would have taken a boat to shore). Obviously NCL cannot control the weather, but 2 sea days in place of port days is not an equivalent value in my book. The 2 ports we missed were our beach/snorkeling days so we managed to pay for a Caribbean vacation and not set foot on a beach! Extremely disappointed. I had booked a package that included port credits and was not even offered those credits as onboard credits. I understand that cruise lines write contracts to ensure they make money but I think expecting the customer to take all the loss in this case is poor customer service! I would be interested to know how other cruise lines have handled this kind of situation. Booking experience: My husband booked our last cruise 5 years ago, so I don't recall if we were a bit blindsided by tipping fees after booking or not. But bc they wanted tips paid up front when I included drink and meal upgrades I assumed that all tips were included and got an unpleasant surprise. They also didn't tell me that there was a cut-off for informing them of food allergies. I had missed the cut off date bc they want 25 days notice, but since no one mentioned it at booking I stumbled upon this info when I asked about bringing snacks a few days after the deadline. Allergy accommodations: In spite of missing the deadline the staff on board was largely very kind and understanding. I do have to mention that the lack of communication of procedures to me and lack of communication with each other at times was frustrating. No one told me that I had to preorder my meals for the next day, so at my first breakfast the server was a bit curt with me about needing to preorder. I told her that I was unaware of the procedure and her response was "well, I am telling you now." There is also no alternative menu for ppl with allergies. It would have made the ordering process easier if I knew what they were capable of, but in stead they want me to tell them what I want so they can shoot it down until I say something they can accommodate. Before you start thinking the lack of preparation was due to me missing the deadline you should know that I was told there was another GF and dairy-free person on board! Whatsmore they didn't have much on board to assist in this process, i.e. butter and cheese alternative, GF baked goods other than bread. Milk alternative was not listed on the menu. The only dessert offering was lemon sorbet. While I am used to being left out while others enjoy fine dining it is no less frustrating when you consider all the products out there that are readily available now. General Dining: My mom and sister were rarely impressed. We enjoyed Le Bistro, but that is an upgrade. We dined in the Four Seasons or Seven Seas most often bc my mom preferred to be waited on due to mobility issues. There was one occasion that my sister had to send biscuits and gravy back bc it was "disgusting" and several times that they commented that the presentation was promising but the flavor was mediocre. I would not consider either of them picky eaters or accustomed to fine dining, so to underwhelm them is saying something. The service was generally very good. Our Stateroom: I booked for 3. I was told that we would have 2 twin beds and a foldout couch. When we arrived it was a queen and the couch didn't fold out. Apparently they push twins together to make a queen so that was easily corrected. I just don't know why they wouldn't look at my booking and have it prepared. We had to wait quite some time in the chaos of onboarding before it was corrected. Since the couch didn't fold out as I was told we requested an egg crate pad for additional comfort but my sister was still quite uncomfortable. No expected a foldout couch to be stellar but what we got was substandard. We enjoyed the balcony but in spite of the sign that said the balcony was a no smoking area ppl still smoked! There was no enforcement of the rule. So at times the balcony that I paid extra for was unusable. Entertainment: I remember enjoying Carnival's shows more. I am sure it is personal taste or maybe bad luck. For example, the comedian on this trip was good during the "family show" and OK during the adult show. The comedian on Carnival had me laughing till I couldn't breathe! The game shows were ok. Lots of activities required a fee. Karaoke was ok. It was a machine setup vs a live band set up on Carnival, so way more cool to sing with a band and nice to have someone that would jump in for struggling singers. The vibe was just so much more fun on Carnival. Excursions: They need more detail in the descriptions and need to incentivize reviews. We booked level 1 due to my mom's mobility issues. She walks with a cane. The Key West Land and Sea was appropriately leveled 1. But bc we had to walk 3 blocks to get to the bus tour in Nassau (meaning the bus could not pick us up in front of the boat like in the Keys) it was not appropriately leveled so we were underprepared. I am not sure they would have allowed us to take a wheelchair off the boat even if we paid the $150 rental fee, so I don't know if we could have prevented her discomfort. The tours themselves were nice enough. The Fury glass bottom boat in the Keys was a little disappointing in that the boat is set up so you have to stand around the glass bottom instead of sit. Other glass bottom boats I have been on have bench seats facing the viewing area. Again an issue for my mom. The ride was good otherwise, but it must have taken longer than expected since the land tour was not exactly as described. The description mentioned a couple of stops so passengers could get off for a break or to get a pic and that did not happen. Also the seating on the trolley was uncomfortable for me bc I have long legs. Sitting askew for a hour ride with no break was hard! In contrast, once we were past the long walk to the bus in Nassau, the bus ride itself was as described and the seating was better and the bus had AC! We had a few breaks as described also. We were able to visit the fort, queens staircase, Atlantis, and have rum cake! As mentioned previously we missed out on our beach excursion ports so I cannot speak to those. Would I go again? Not likely any time soon. I had hoped for more for my Mom's birthday cruise experience. She had not been one one for over 40 years and she even mentioned enjoying her last one more for reasons unrelated to her age and mobility. It is hard to pay so much for a mediocre experience and knowing the weather could take half your vacation! Read Less
Sail Date September 2019
Overall, ship was clean, service adequate and great week of R&R. Ship layout was odd without a central way to pass through inside, easily overcome by taking an outdoor stroll on deck 11. Stateroom was comfortable, cabin steward ... Read More
Overall, ship was clean, service adequate and great week of R&R. Ship layout was odd without a central way to pass through inside, easily overcome by taking an outdoor stroll on deck 11. Stateroom was comfortable, cabin steward surprised us with birthday decorations, including a “cake” made of towels. Food was average at best. Moderno buffet was our favorite location for coffee and simple lunch. Menus in other venues had little variation and not of the same quality as other ships. Very nice dinner at Cagney's, slow service but our food was excellent. LeBistro was not as good for us as other reviewers shared. We enjoyed the bonus upgraded beverage package because of the switch from open bar post booking. It allowed us a bottle of wine with dinner each night. Had two sea days in place of Grand Bahama and GSC with limited poolside entertainment. Birthday special for a spa treatment was a nice bonus on our last day. The week was enjoyable but not sure we’ll sail the Sun again. Read Less
Sail Date September 2019
Lets start out by saying that we know the free at sea air program is new but.... it needs a serious overhaul. They had us going from el paso to seattle then to orlando the way there. 6pm -6am . Shuttle from the airport doesn't arrive ... Read More
Lets start out by saying that we know the free at sea air program is new but.... it needs a serious overhaul. They had us going from el paso to seattle then to orlando the way there. 6pm -6am . Shuttle from the airport doesn't arrive until 9 and doesnt leave until 11. No food allowance for the 12+ hours of sleepless travel and we couldn't change anything so we stuck it out. The embarkation process was the best thing. Private escort so we didnt have to wait in line, VIP lounge with snacks and refreshments expedited check in. Amazing. But they lost a couple items from the drop off to our rooms, nothing to bad but rather a small annoyance ( among many) The view from the balcony was one of the highlights of our trip. Although it is unusable for the majority of the trip. It's super windy when the boat is moving and the hot tub takes for ever and a day to fill and was way to hot even for a hot tub. complimentary bottle of champagne, everyday snacks delivered was one thing the was amazing to have but there were days when the snacks weren't allergy friendly so the entire room couldn't enjoy them. The buttler francis was amazing but the concierge rubbed us very wrong from the beginning pushing expensive villas we repeatedly said we didnt want was one of the first. The room attendant was great and very attentive to our room but had complaints from others on our floor. They stopped doing towel animals which was sad but our butler did them for us. It was a hit or miss for enjoying our balcony because spinnackers bar was directly over us and a nice quiet still night turned into an obnoxious frat party real quick almost every night. The suite is in the front of the ship and all the dining options are in the back so you had to walk but it wasn't a very big ship for it to be a problem. My main complaint/concern is that we didnt know what duties and amenities were available to us from the staff. Feeling like we didn't utilize all the perks of our room was a little disappointing. Dining was great. Cagney's had complimentary breakfast and lunch for VIPs so it was a nice place to go to have a quiet meal. Portions are perfect. Enough for you to taste the food and go through all the courses. I never felt like I couldn't make make it to desert. Con: the staff is so fast at cleaning and clearing the table that I often found that I had to reorder a course because I blinked and it dissapeared. The food wasn't exotic. It was delicious and always had a variety but there wasn't something on the menu every night that I have never had before which was a little disappointing. Entertainment was great from the comedians dancers bands and performances. Glow party was a hot mess. There were couples and trios that got way too drunk and way too inappropriate. Not sure if was a rave or a public orgie. Layout got a bit confusing because the aft had only entrances so in order to travel to ANYWHERE else on the ship you had to go a couple floors up or down then towards the front. Once you hit the aft elevators you couldn't get out of the dining area. Elevators were tiny and only fit like 4 adults before you were ontop of another person. Spa was nice but the lady who did my massage insulted my post pregnancy belly and made me cry on two separate occasions by asking way to personal questions and didnt stop. Hurricane humberto was the reason why we couldn't go to great stirrup cay which was understandable and not to upsetting and many passengers expressed how unhappy they were with the decision to take a sea day instead of spending two days at a port or rerouting us to another one. Myself included. Each person was given a 20$ credit for the inconvenience. Overall it was nice but I dont think I'll be splurging on anything over a small balcony for future cruises with Norwegian. Read Less
Sail Date September 2019
We chose this cruise as chance to sail out of town for a few days. Port Canaveral is convenient for us being that we are FL residents. Although we'd been to the Bahamas before, we elected to give it a try as this sailing also included ... Read More
We chose this cruise as chance to sail out of town for a few days. Port Canaveral is convenient for us being that we are FL residents. Although we'd been to the Bahamas before, we elected to give it a try as this sailing also included a visit to NCL's private island; Great Stirrup Cay. Alrighty, onto the review... The boarding process was easy but took longer than we thought it would. We were not uncomfortable though. The port is nice and air conditioned and we made idle chit chat while we waited for our turn to board. Once our group number was called, we boarded promptly and headed to the food. We sat in the Moderno area which had a smaller buffet but it was fresh and not as crowded as the Garden Cafe side which also had a buffet. As we ate lunch, we heard the announcement over the intercom that 'our rooms were not yet ready' and 'please wait until 1:30 when we tell you you can go to yours room'. You could drop your luggage off at one of the bars (Can't remember which one) if you wanted to be free of it. There was music piped into each of the dining area which is generally a nice thing. Once you start hearing the same songs a second time, you know you've been sitting in the same spot for a while. We took a short walk around the ship. It doesn't take long to explore this ship. It's small but it's spaces are used wisely. We wandered around for a bit stopping to play a game of shuffleboard and try our hand at the driving range. I missed the fact that there was no mini golf on this ship. I'm not sure where they'd put it though. We visited the Park West Gallery folks and guessed the weight on the sculpture (we did not win). Our first dinner experience was at Cagney's Steakhouse. The guys got the filet mignon and lobster tail. Both were fabulous and prepared properly. The gals had the seafood platter which was not out-of-this-world but not bad. The red snapper was a tad dry and the calamari was underdone. Also on the seafood platter were scallops and shrimp, both of which were tasty. I ordered the truffle fries which are merely french fries with truffle oil drizzled on them, nothing to write home about. Dessert was good. None of us were going to be hungry anytime soon. Toward the end of our dining experience at the steakhouse, a couple was seated. The Mrs. was clearly intoxicated and her head lolled sloppily from side to side while she babbled merrily to the guy seated at a nearby table. Who knew we were getting dinner and a show!? Our first port was Great Stirrup Cay which is a tender port. I felt that the tendering process was slow compared to others. I do understand though. It's best to load the tender as full as possible as not to waste gas. We sat and chatted with some of the others on the boat while we all waited for it to be full. The ride to Great Stirrup Cay is super short and we got there quickly despite the long wait for our tender to depart to its destination. We found no issue in claiming 4 loungers together. The beach was ours for a couple hours and didn't start filling up until lunchtime. Lunch was pretty good as far as buffet food goes. There were plenty of fresh fruit and salad items and several different meat options such as hamburgers, hot dogs, ribs, and chicken. Desserts were also fine and could be found in a different area than the rest of the lunch buffet so you didn't have to wait in line again just to get a piece of cake. As a person with a sweet tooth I thought this was a smart feature. There were a few different bars serving drinks, however, there were still long lines at times. This process could be improved by offering a non alcoholic drink station near the beach. There is a drink station like this but it is located near the lunch buffet (with the desserts) which is a short walk from the actual beach area. Still, I liked the overall set-up of the private island. It also has a shopping area which is small and in my opinion, somewhat overpriced. It was nice not to be hounded to 'come into my shop', etc. The shop keepers were quiet but ready to answer questions if asked. The tender boat going back to the ship took no time to fill and we were on our way not long after we were seated. We got back in plenty of time to shower, nap, and refresh ourselves before heading to dinner. For dinner the second night, we tried Le Bistro. I liked the brightness and decor of this restaurant. French music was playing softly which added a nice touch of elegance. Unfortunately, our waiter was late for work. One of his fellow waiters, a sweet lady named Maria, came over and took our order after she realized that we had been sitting there unattended for a little while. We were very appreciative. All of us were hungry. The food was slow to come out but when it did it was presented nicely and looked appetizing. I ordered the jumbo scallops and was pleased at how delicious they were. A happy photographer came to our table, before the food, and asked if we wanted pictures. No one likes to have photos with a half-eaten plate of food so we were glad he came around before the food arrived. At the end of the meal, he returned to us, with all of the photos printed so we could decide if we wanted to purchase any of them. Our table of 4 selected 2 of the photos he had taken. It's extremely rare that any of us buy dinner photos but the photographer took his time with us and got some genuine smiles. In the end that was beneficial for us and to NCL as they made 24.95 a piece for each of the photos we bought. After dinner each night, our small party met to play games and hang out together. 3 nights is really too short to get to know the piano bar entertainer or the bands on board. We decided to use our evening as family time. We found that there was never an issue locating an empty table at which we could play games. We don't generally book a cruise based upon the entertainment so I can't really report on that. We didn't experience much of it on this sailing. Our 2nd port day was in Nassau. While in Nassau, we went on the Blue Lagoon Island excursion offered by Norwegian Cruise Line. A family member of ours had been there recently and reported good things on it. We too had a positive experience and will pass on our recommendations for visiting Blue Lagoon Island. There were 4 ships in the port of Nassau on the day we visited but you wouldn't have known it until around 11am. Ours was the first tender boat to drop people off. We arrived sometime before 9am and had our pick of any chair in any of the different seating/beach areas. Visiting the dolphins and sea lions was neat. You can actually see them without needing to purchase anything additional. The next time we are there we may try the sea lion encounter. During our walkabout we could see trainers working with the animals on their different behaviors. It was pretty cool! Our 3rd and last evening on the Sun we had a reservation for Teppanyaki. Our orders were taken first and then the show ensued. NCL seems big on hand washing. The chefs at the hibatchi grill simultaneously washed their hands in front of us while singing 'The Washy-Washy' song. Their show was a hoot. Aiko was our chef. He kept us fully entertained while he prepared our dinners. My husband stuffed himself so full of dinner that he had a hard time walking back to our state room afterward! The food was very good so he ate his meal... and then nearly half of mine! Hibatchi was never a favorite of mine but I thoroughly enjoyed this one. Monday morning arrived way too fast and we were all a little bummed that another cruise had come to an end. 3 nights just seemed so short but the 4 of us were grateful for a little reprieve from real life nonetheless. We had an enjoyable time, despite a few bumps that were eventually remedied, along the way. I'm not sure this sailing was the best value for our money but we are still learning what suits us as well as what works and what doesn't as far as our cruising wants and needs go so it was good to try something new. Read Less
Sail Date August 2019
First cruise with Norwegian since a truly horrendous experience on Pride of America in 2005 on the inaugural San Francisco to Hawaii trip. You would think a hospitality business would be keen to get repeat custom but given that ... Read More
First cruise with Norwegian since a truly horrendous experience on Pride of America in 2005 on the inaugural San Francisco to Hawaii trip. You would think a hospitality business would be keen to get repeat custom but given that experience plus a truly great Garden Villa experience to Alaska in 2004, we haven't heard from then in 14 years until we decided to take a quick weekend break. With that in mind we booked two weeks before our trip and without much expectation. Overall it was a decent weekend break with the usual high points and low points. Enjoyed the inclusive drinks package and being aboard the ship in general. The ports of call were not appealing to us and we only got off briefly for 30 mins at the private island and 40 mins in Nassau. The tender service was utterly appalling being kept to wait 25 mins on the journey over and 35 mins on the way back in blazing heat. That we could cope with but we were really horrified with the fact that the tender couldn't cope with a handicapped gentleman who was clearly distressed to be wedged into the stairs as they tried to carry him up a very narrow gap. This is something that has to be addressed immediately in our opinion. The cruise was something of a booze cruise to many travelers but fortunately it wasn't too bad... or maybe the weekend we chose kept it to a minimum. That said, some evidence of loud foul mouthed drunken yobs was in evidence so prepare for that if you take this cruise. Room service was excellent although the room was a little warm when trying to sleep. Food was adequate in main dining room but poor in the buffet. The buffet itself was a mess and simply not adequate in terms of how things were laid out for the number of people on board. Other ships do this so much better. Demeanor of the staff was an overriding impression and it seemed a lot were going through the motions. I don't know if this is because they no longer get tipped on drinks or that servers now have to serve the wine / alcohol but it just seemed off. I can well understand that some servers would get disillusioned by having to do more for less rewards though. Entertainment - Rock of Ages show was good, everything else was poor. Bar singers had a captive audience ready to enjoy themselves but both of them slowed the pace down and didn't seem to know the songs apart from one verse. Pool & Other activities - Pool area was basically a meat market and very crowded. Can't imagine sharing so many germs with other humans in the pool but some seem happy to do so. A place to avoid for me though. Embarkation and disembarkation were easy and overall, the cruise was fine for what we wanted. Next time we won't bother getting off the ship as we might be able to use the pool when everyone is off the ship. Read Less
Sail Date August 2019
I would like to say I enjoyed the cruise but when compared to other cruise lines this wasn't my best experience. I'm a vegetarian & I have a tomato allergy, I enformed them of my diet prior to sailing. Needless to say I ... Read More
I would like to say I enjoyed the cruise but when compared to other cruise lines this wasn't my best experience. I'm a vegetarian & I have a tomato allergy, I enformed them of my diet prior to sailing. Needless to say I didn't have a lot of food options, the restaurants put up a big fuss about not being aware of my diet & suggested that I have a salad or come back the following day so that they can have time to prepare food for me, the buffet wasn't any better. My boyfriend ended up paying $100 for us to eat at a restaurant BC all I was eating was stir fry. I did like how they tried to minimize the germs by having hand sanitizers at all entrances. The rooms were nice & spacious. I didn't like how the stewardess didn't really interact with us or leave towel animals, only by request. You have to pay for room service. I enjoyed the updated movies that was available to watch on t.v. The announcements that were played on the intercom weren't clear, so we missed a lot of information. Read Less
Sail Date August 2019
We live close to Port Canaveral and decided to take a weekend getaway with two other couples. All of us are regular cruisers and have been on just about every line out of, Port Canaveral, Port Everglades and Miami. Knowing that 3 day ... Read More
We live close to Port Canaveral and decided to take a weekend getaway with two other couples. All of us are regular cruisers and have been on just about every line out of, Port Canaveral, Port Everglades and Miami. Knowing that 3 day cruises are party boats, my expectations were not high. The service on this ship was great. My cabin steward took great care of us, bar service was terrific and all dining room staff were accommodating and efficient. It was an old ship, but updated nicely and clean. Private island has a spa and when you get services you get a wonderful and healthy Buffett, free drinks and private beach access with the use of free floats. I cannot say enough about what a great day we had at the private club on the island. Didn’t do the general population on the island, but people on the tenders said that was great too. Entertainment was adequate, nothing special, but enjoyable. Cruise director and staff were friendly. Bar staff and service was great at all he bars and wait staff by the pool was plentiful. Now for the issues: I like to play blackjack. Lowest table limit was $15. I thought that was exorbitant. Princess, Celebrity, RCCL and Carnival all have 5, 6 or 10 dollar tables. Also the slot machines were not any of the newer games that are on the other ships. When I asked about lowering the limits the person who came to chat with me was arrogant, condescending and basically said tough. Another thing the smoke in the casino was horrendous. Another issue is the sports bar. They have many televisions, but only one channel. I wanted to watch a football game that was on, but was told they only get 1 channel. Obviously, this has been an ongoing issue for fans. The bartender was very sweet and basically just referred me to guest services. He did not want to say much, but I got the impression Norwegian doesn’t want to pay for the package that includes the sports channel. Let’s talk food. Dining room was good, but everything was very salty. Only ate at the Buffett twice and was not impressed. Didn’t eat most of my meal. Last issue I had were with the public restrooms. They were clean, but all had a horrible odor. Let me be clear, I had fun, but the above issues were enough to say, I probably will use other lines for future weekend cruises. Read Less
Sail Date August 2019
We found a decent deal on this voyage, most likely because of the closure of the Cuba itinerary. At the last minute NCL was forced to change its Cuba run to a sad Nassau run. We figured the destination wasn’t as important to us as a ... Read More
We found a decent deal on this voyage, most likely because of the closure of the Cuba itinerary. At the last minute NCL was forced to change its Cuba run to a sad Nassau run. We figured the destination wasn’t as important to us as a getaway in the sun and some time to unplug and relax. Sadly, NCL is all about keeping the 20-somethings happy, drunk and “energized.” And NCL nickles and dimes you to death. What started as a $1200 package (with balcony upgrade and insurance due to an ailing family member) turned into a MUCH more expensive weekend. But worse, there was NOTHING relaxing about this ship. First, I considered the open bar to be a nice idea. We could sip a few pink drinks with paper umbrellas as we enjoyed the sun by the pool, in the Caribbean sun and vibe, right? Great idea. Not even close. The evening we began the journey, the college-aged boys began doing the contest drinking by the pool, standing at the edge, flexing and trying to spontaneously elicit cheers from the crowd as they chugged enormous amounts of drinks from long beer-bong type things. Vomit ensued in various parts of the ship (of course). Later, they crawled off to various cabins which improved things. Additionally, you are given way-overpriced options to upgrade your beverages the first day. $30 per person per cabin per day to include top shelf booze, unlimited energy drinks (think-really drunk, hyper caffeinated frat boys) and unlimited bottles of water. Also half way decent wine with dinner instead of super cheap wine. Ok, I thought it might be worth it for the wine, and for me since I planned on having a few drinks. Unfortunately we both were required. So $60 per day. It was Friday evening with a Monday early am disembarkation. That meant either $180 since Monday isn’t at sea, right? Check your bill. $240 was added to ours. Leaving at 7:30 am means you don’t even get a mimosa with breakfast, and if you did, it would be a $30 mimosa. The facilities were quite nice. The pool was salt water which was really lovely once the large children calmed down a bit. The sensation of buoyancy in the water on the gently rocking boat was very soothing and enjoyable. Also, the ship was overhauled last year in preparation for being used for travel to Cuba. Sadly the current administration cut that off, so now they have a really nice ship being used for booze cruises, typically reserved for older ships. The dining haul is spotless, the rooms were nice and clean and service was decent including turn down service. Lock your valuables in the safe though. I “lost” a diamond ring I left on the small tray by the coffee pot. I should have remembered to put it in the safe...my bad. But the ship resisted having someone come to investigate. The ring was not a favorite and not terribly expensive. I didn’t want anyone to lose their job, so I just took the loss. I should have put it in the safe. Dinner in the main dining room was nice. Being early diners, we were able to receive window tables two of three nights. The food was good but not stellar. We sent back cold appetizers and received luke warm appetizers, and had issues with the temp of our steaks. But the steaks themselves were very tender when they were cooked properly. No lobster or higher end seafood which is a bummer on a Caribbean cruise. There are a couple fish dishes but they looked unappealing. Deserts were better than Royal Caribbean or Carnival offerings. The wines with the upgraded beverage plan were decent-to-good $40-$50 bottles at normal retail, though the prices they listed them at on the menu were nonsense. Service was very nice and wait staff was quite attentive. You will need to future out how to find out about ship activities each days. The announcements were barely audible, so no help there. The brochures were hit or miss. We found out late that picture night was night two. That’s ok, they cost too much anyway. The private island had the chance to be great. As it was it was just good. The water was nice and the snorkeling was good, as long as the sun stayed out. When the sun goes behind clouds it is hard to see the beauty of the coral and fish. When the sun is out and you get right up to the rocks, the colors are lovely. Not Great Barrier Reef lovely, but definitely worth the effort, if not the $30 leaky mask. I would recommend this one, but if you can, bring your own mask and snorkel, save the money and enjoy the experience a bit more. You snorkel immediately where the ship lets you off so it would be easy to bring your own gear. Sadly, there were Norwegian Cruise Lines plastic cups scattered throughout the reef. Nassau is a terrible destination. The smell is of baking urine and regret. You are hassled mercilessly for money from the moment you step off the ship. Taxis, scooters, tours, horse and buggy rides (we took one, supposed to be 25 minutes, barely 10) and everything else you can imagine. You will feel abused after an hour on the island. The straw market is another place where you will be accosted and robbed for every penny you can be convinced to depart with. Skip it all and head to a beach. You will over pay for the taxi but overpaying once is better than being panhandled continually. By noon we were ready to get back on the ship. But this was the absolute worst part of the cruise for me, and it negatively colored every bit of the rest of the experience. And it was fully within this ship’s ability to correct, which made it even more infuriating. We decided to go hang out and relax by the pool and enjoy the sun, a drink or two, and some much-needed down time. Most of the 20-somethings were still sleeping off bad hangovers or on the island. The crowd was older. But the buffoon playing “music” by the pool was quite full if himself and his talent. The loud, thrumming techno-dance vibe garbage he was “playing” at 100% full volume was suitable for a night club I suppose, but certainly not for the atmosphere of an afternoon by the pool in the bahamas. He did something to older and newer songs to make them all exactly this very high intensity, mind-numbing beat, and every two or three songs, escalated them into a ramp up of a high wail. It was absolutely the equivalent of Dante’s 7th level of hell. In fact, if I do end up in hell, this will be the soundtrack. There was no escaping it. The only way you would see people letting go of the deck chairs they reserve all day is by playing this garbage. People would come, lay down, put things over their heads, put on headphones, move further away, and finally leave. It was outright maddening. Keep in mind that on a Friday - Monday cruise you really only have two full days to relax in the sun. NCL snuffed out one of those days completely by letting the soundtrack of the tilt-a-whirl at the Mall parking lot carnival rule the atmosphere. The “cruise director” should be keel hauled for allowing it. It really ruined the entire day, and thereby ruined fully half the cruise. Frankly, all the other things that were annoying paled in comparison of rendering the pool unusable by the audio assault. It was that bad. It was definitely not “high-energy” as was obviously being attempted. It was “near-death.” After two hours of trying to extract enough vitamin D to overcome my plummeting mood, we gave up and went inside. With little else to do, we retreated to our cabin and read a book. Yay. What an incredible waste of a day and money. RCL, you have the opportunity to turn a sad issue of a reconfigured itinerary into a decent experience. Nassau is awful but that can’t be fixed. Lose the “all you can possibly consume and then vomit back up” booze fest. Improve the dining room menu slightly, improve overall communications, and for God’s sake lose the souped-up Mazda beater car on steroids sounds going on by the pool. A little bit of effort to upscale the event itself would turn the frat party booze cruise/vomit fest into an experience that could be enjoyed by all, including those who don’t slug a round, belch loudly, high five and chest bump. Next cruise for me is back to another line. Read Less
Sail Date August 2019
We were told at the last minute we could take our 12-year old special needs grandson on a cruise but we only had three nights because of his therapy sessions. This was the only cruise available the dates we needed so we paid more than we ... Read More
We were told at the last minute we could take our 12-year old special needs grandson on a cruise but we only had three nights because of his therapy sessions. This was the only cruise available the dates we needed so we paid more than we usually do for a cruise. Overall the cruise was nice but basic. The food was excellent, most of the staff was friendly. Some of the music played at the pool during the day wasn't always family-friendly. We had to closely monitor our grandson with tv channels when we were in the room because most are not rated for children. We found one movie we could watch when he was resting. Embarking & disembarking were very easy & organized each time. We enjoyed playing the games onboard. We thoroughly enjoyed Greater Stirrup Key. We didn't participate in excursions in Nassau because of the expense, but had fun with our grandson at the Straw Market. Read Less
Sail Date August 2019
Our 30th wedding anniversary, last minute decision. Worst decision ever. Went to the dining room only once because slow service, food cold and tasted like it was cooked the week before. Maurice the Bartender and staff were awesome, on ... Read More
Our 30th wedding anniversary, last minute decision. Worst decision ever. Went to the dining room only once because slow service, food cold and tasted like it was cooked the week before. Maurice the Bartender and staff were awesome, on deck 7, too bad the so called free drinks were a joke. I saw one customer from georgia drink at least 6 hennessey’s and he did not even get a buzz. I am not a drinker and i drank 5 pain killers and it was like i had five cups of koolaid. The bottled beer was weak too. We were definitely over charged for getting on that old tin can, which was nicely refurbished. does not have good shopping on board. Ncl was accommodating cruisers who were not able to cruise to cuba. So i feel we were overcharged for a four day cruise, as i have cruised on longer cruises with ncl. They really dropped the ball on the food they served 07/08/2019 thru 7/12/2019. Same stuff warmed over, sliced and diced, stewed and reused, over and over. Not the usual ncl food. Staff looked sad and beat down. Did not make for a pleasurable cruise. Then the cruise line wants customers to pay the staff salary through tips at the end of cruise. The cuba cruisers were given free cruise, money and 1/2 off next cruise according to the cruisers. So basically we felt like we were alone with other unsuspecting cruisers were paying for their trip. Ncl has lost its mind... Read Less
Sail Date July 2019
This was our first cruise and we were celebrating our 20th Wedding Anniversary. We decided to bring our three children who are teenagers. The embarkation was fast and went smoothly. The cabins were clean and the staff was friendly. We ... Read More
This was our first cruise and we were celebrating our 20th Wedding Anniversary. We decided to bring our three children who are teenagers. The embarkation was fast and went smoothly. The cabins were clean and the staff was friendly. We ate at the Four Seasons the first night and it was very nice, romantic and the food was delicious. However, we attempted to eat at the Seven Seas but it smelled like cigarette smoke forcing us to eat at the Four Seasons each night. Not that it mattered because the menu was identical. You could also find the most of the same items served in the restaurant at the buffet each night. Therefore, the complimentary restaurants and buffet had no variety. We were disappointed in the lack variety of food when you dined using the complimentary restaurants and buffet. We were also shocked with the overwhelming cigarette smoke coming from the casino and the seven seas restaurant. It was so bad we could not go in the areas. We had planned on going to the casino but due to the smoke we stayed away. In addition, the pool area was small and the music was so loud that you could not have a conversation without screaming. To top it off, deck 7 wreaked of pot. This is the same deck the kids club and teen club are located. Wifi was too expensive so communicating with our kids was nonexistent since we did not pay for the wifi. There was not much to do as far as activities and the entertainment was ok but no variety. There was a ton of raffle tickets being sold for cash and a cruise but you had to be present to claim your prize if you won. Mind you the drawings were sometime during bingo which was at 5:30 and dinner time. The gift shop was small, hard to find and had mostly alcohol, perfume and cigarette cartons (no wonder there was so much smoke) and any shirts they had were of the same exact size. I wanted unique souvenirs shirts that said Norwegian Cruise but nope. We really liked the first Island which is Norwegian's private Island. We had food and drinks included and paid to rent snorkeling gear. The second day we did Bemoral Island. We paid $109 for the beach day and to do the sting ray experience. Beach was not as nice as the first one and the food was ridiculously priced for a crappy selection. The sting ray experience was very cool however, we had to pay $137 to get all the photos on a thumb drive that does not work on our computers so we basically threw that money away. Being our first cruise, we are using it as a learning experience. We now know what to look for when booking our next cruise. I would not be choosing the same ship to sail on as it did not have options for activities nor a variety of entertainment. Having the beverage package was a huge plus and is why I gave a 3 star instead of a 2 or below. Read Less
Sail Date June 2019
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on ... Read More
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said..... I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :( I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one. The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable! As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought! On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience! Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system. In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening. Read Less
Sail Date June 2019
We have done many cruises on different cruise line and this was our third NCL cruise. We were looking forward to visiting Cuba, but itinerary changed a few days before sailing. We ended up going to Key West Florida, Freeport and Nassau ... Read More
We have done many cruises on different cruise line and this was our third NCL cruise. We were looking forward to visiting Cuba, but itinerary changed a few days before sailing. We ended up going to Key West Florida, Freeport and Nassau Bahamas. NCL offered great compensation for the change; 50% off this cruise and next cruise and there was an open bar for everyone the entire cruise! Port Canaveral is the best embarkation/disembarkation process I have experienced. You can drop off your luggage at the ship and park in the garage next door; less than a 5 minute walk. It seemed like the ship was only about 75% full. This is a small older ship with small venues, however you could find great seats for the shows 5 minutes before show time. There was minimal entertainment choices during the day. The performers were not as good as other NCL cruises. Windows in many of the common areas are so scratched up you cannot see out to enjoy the view. We ate in the Seven Seas dining room all but one night. The food quality varied greatly. The barbecue sauce on the ribs was the worst I have ever tasted. The warm bread pudding was served refrigerator cold. The short rib ragu was excellent. We stayed in a balcony room for the first time and we were a little disappointed. The room configuration provides great storage, but the bathroom is very small. The circular shower is the smallest I've seen; 32 inches in diameter! The path at the foot of the bed is too narrow for luggage. You have to lift your luggage over your bed to get it to the other side of the room. We did enjoy the balcony view. There was a plumbing leak inside and outside our room door when we arrived and it was not fixed until the last day of the cruise. After I complained about the soaking wet carpet, they placed large noisy blowers both inside our room and outside the door the entire cruise trying to dry the carpet. There was no offer to move us to another room or any compensation. The staff were very friendly and did a good job. We did no excursions in Key West. We just went to the aquarium which I highly recommend and then had a margarita at Margaritaville. We booked our own excursions on line and we went to Paradise Cove in Freeport. An excellent place to snorkel with turtles and enjoy a day on the beach. We did scuba diving in Nassau with Bahama Divers that was also a lot of fun. I'm sure we will cruise with NCL again but we probably won't pay the extra cost for a balcony room. Read Less
Sail Date June 2019
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a ... Read More
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a Friday, as well as a VIP Tour of Daytona International Speedway on the 2nd day of our stay. The 4-day cruise itself sailed from Port Canaveral on Monday. As my husband is a NASCAR fan, this was going to be a vacation which satisfied our bucket lists--his visiting the iconic speedway and my wanting to spend a full day in Havana, Cuba. Our itinerary also included a port stop in Key West, which we've enjoyed before and did again, although the current docking site at the Navy Pier is quite restrictive and certainly not the same experience we had on our previous calls there. Also, we were only in Key West for barely 6 hours, which didn't allow as much time here as we would have liked. Havana is an amazing city of contrasts with some beautiful areas, yet some parts of the city are unfortunately rundown and decaying. It is evident which buildings are maintained by the government and that the Cuban people are very much suppressed. The residents there were very friendly and we had a wonderful driver and tour guide who brought us around all day to see the sights in a classic car. The young man who was our guide spoke excellent English and provided many details of modern day life in Havana, as well as a history of the city and the country. After returning from our excursion to the ship, we showered and dressed and gathered in the theater for an NCL evening excursion to the Tropicana Cabaret. We felt that the entertainment was spectacular and thoroughly enjoyed the evening. We knew the NCL Sun had a recent refurb., did see signs of it and overall enjoyed the ship. Our cabin steward and dining staff were friendly and helpful, but unfortunately, we can't quite say the same for the guest services staff. Although most staff members were polite, they did not do much to help with our areas of concern. Some improvement is needed there. We miss the days on previous cruises when 2 shows were offered in the main theater, early and late. It's now difficult to make the 8 o'clock show if you don't want to eat either very early or very late. There are several other entertainment options throughout the ship, however, for different tastes. The food choices in the buffet were plentiful and our dining room meals were for the most part very good. Our one specialty dining experience was in Los Lobos on deck 12, which we enjoyed. Although the embarkation process started out on the positive side, we did encounter a hitch. As Platinum members, we entered the priority line and had a short wait before presenting our passports, ids and documents. We had paid for our visas through NCL for our Cuba visit, and although the NCL rep at the desk was quick to provide my visa, my husband's was not to be found. We had to wait for a good amount of time until they located his, which was mistakenly put in a folder belonging to VIP guests, sailing in a suite. Once this was resolved, we were then able to continue onto the ship. Now to the not-so-good aspect of our trip. NCL did not communicate with us either at the time of booking (directly with the cruiseline) or when we arrived in Florida regarding transportation options. We expected we would be transported from the hotel to the pier, and were of the understanding that NCL would also cover our hour-plus ride from Orlando Airport to Daytona Beach and the transportation from our hotel to the Daytona Speedway and back again, as we booked the entire 7-day package through NCL, which included airfare, hotel, VIP Speedway Tour and the cruise itself. This being our 10th cruise with NCL, we have previously booked pre-cruise stays with airfare and have not had to worry about any details regarding transportation. I ended up spending a good deal of time on the phone contacting NCL from the hotel and later at the guest services deck onboard the ship trying to get a resolution to the transportation issues, which has not yet been settled and which we are still disputing. The end result was that we ended up paying the transportation costs from the airport to the hotel and for taxi fares to Daytona Speedway from our hotel and back again, even though NCL advised us that an NCL representative would meet us at the hotel the day of our VIP Tour. Although we did have a very enjoyable vacation with lovely weather and met some very nice people, we're sorry to report our disappointment with NCL's lack of communication this time around. Read Less
Sail Date May 2019
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