1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews

1,992 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

Took a 3 day Norwegian Epic cruise March 2017 to the Bahamas. The lines were very long to get a drink at the bar on deck; anywhere from 30-45 minutes and that was being aggressive to get a bartender's attention. The shows were ... Read More
Took a 3 day Norwegian Epic cruise March 2017 to the Bahamas. The lines were very long to get a drink at the bar on deck; anywhere from 30-45 minutes and that was being aggressive to get a bartender's attention. The shows were booked almost immediately so we did not get to attend any of those. We are not experienced cruisers and did not anticipate needing to get in line to book shows and dinners the minute we got onto the cruise ship. The dining rooms were packed and waits long. Norwegian's own Caribbean island was small and crowded. I am not sure if Norwegian controls the disembarkation process but we stood in line for 1 to 1 1/2 hours to get off the ship. The buffet was good though and the rooms were nice and clean. I was pretty disappointed in this cruise and will not be a repeat customer. Read Less
Sail Date March 2017
The ship looks like it's large but once you get on board it feels like there are only 4 places to hang out. All the additional dining options and experiences that require an upcharge dominate the space on the ship. Our interior ... Read More
The ship looks like it's large but once you get on board it feels like there are only 4 places to hang out. All the additional dining options and experiences that require an upcharge dominate the space on the ship. Our interior cabin wasn't bad but the opaque glass on the shower and toilet doors is visible to the room and makes for some interesting situations. Never did any of the dining options that were a la carte or flat up charges because the food in the main two dining rooms was mediocre at best. I was severely disappointed in the food quality and didn't want to pay extra with the chance that I would be disappointed again. The buffet was your standard cruise buffet, nothing awful or stand out. I wish they had more outdoor activities during the day at the pool or anywhere that you got sunlight. The way the ship is designed any activities on deck 5, 6, or 7 either don't have windows or has life boats in the way of seeing anything. The service was the worst part about this cruise. Not once did I feel that any cruise staff cared about their job or providing an enjoyable experience. This is the reason that I will never book a NCL cruise if given the option. Read Less
Sail Date March 2017
I chose this cruise because it was part of a larger group sailing together. I will begin by saying the service on the pool deck is horrendous. There is one bar and no waiters to get drinks from. The staff behind the bar are rude and ... Read More
I chose this cruise because it was part of a larger group sailing together. I will begin by saying the service on the pool deck is horrendous. There is one bar and no waiters to get drinks from. The staff behind the bar are rude and get yelled at all the time. They do not know who is next, so you can end up waiting for 30 minutes while people that are pushy get front row and drinks before you. When something is said, they rudely laugh or shrug you off. The reservations system is flawed. People can reserve many times for shows and dinner and pick one time that accommodates their schedule for the day. The other reservations are not cancelled and now empty tables are abound. There is no punishment for not going to a reservation. We had a hard time getting reservations, yet, when we did, tables were empty all over. The staff said "unfortunately, people reserve and dont show up. But that is because they reserve multiple times." The iConcierge app works sometimes. Its flawed and useless in most cases. We went to breakfast in one of the restaurants and they forgot our meal. We were there for 45 minutes while people walked back and forth. We finally stopped someone, they could not find our order or the waiter that took it. I could go on and on about the service on this ship, but ultimately, it would be boring and I just suffice it to say, it sucks. Compared to the many other ships and lines I have encountered, this is the worst service ever. I could never recommend this ship and feel this is the worst cruise we have ever taken. The value for the money is not anything great either. Yes, you think you get free perks, but in reality, they make it impossible to use them. For instance the free drink package, you get it, but they have no staff to get them, and your stuck waiting for them excessively. Free dinners at specialty restaurants, but there are no available reservations except after 930PM. We hated this trip and it was a waste of $900. Read Less
Sail Date March 2017
My mother in law chose this cruise as part of her "bucket list". She wanted her children & spouses, grandchildren, & great-grandchildren to go on a cruise together at least one time. She made all the arrangements. There ... Read More
My mother in law chose this cruise as part of her "bucket list". She wanted her children & spouses, grandchildren, & great-grandchildren to go on a cruise together at least one time. She made all the arrangements. There were 17 of us that went. We docked at Nassau on third day at sea and were able to explore the island. We were suppose to leave later that day to a private island, but the captain said the weather was not safe to go there. So needless to say, we stayed docked at Nassau until the following day. For those who haven't been to Nassau, don't bother getting off the ship. Yes, the water is beautiful, but the people there haggle you to no end. They put jewelry on you as you try to walk, even though you didn't ask for it, then expect you to pay for it. My family and I didn't feel safe at all. There were men standing between buildings with their arms crossed over their chest, staring us down. At one point they were several of them arguing on who was going to get our attention first. It was very unsettling and scary. I wouldn't recommend venturing out unless your on an excursion with a group of people. I will never get off another ship if it's docked in Nassau! We just felt lucky that we made it to the ship alive! We were not compensated in any way for not being able to go to the private island. We basically went to Nassau and that was it! What a terrible first impression! It was a HUGE disappointment!! The least they could of done was have drinks half off, or even better, they could have given a discount for a future cruise. But no, they offered nothing! I felt like we payed to see the private island, but got ripped off. I understand that the weather can't be helped, but for goodness sake, reimburse a portion of the fee that was paid to them, or give some kind of incentive/compensation. People that were in the shuttle leaving the port were also talking about how terrible the cruise was for them. This was a ship built for partying and gambling. The positive things that I can say about this ship is that they had a great selection of food, the dining room on floor 15 was fabulous, and the staff was friendly. Also, the show Burning the Floor and the comedy show were fantastic! The guy who cleaned our cabin was always pleasant with a smile on his face and never failed to have our room cleaned everyday (thank you Biency). We did stay at the Radisson hotel in Port Canaveral before and after our cruise. We were very pleased with our room there and would highly recommend staying there. I think we will try a different cruise line next time! Read Less
Sail Date March 2017
Wanted to see what the Epic was all about and the price/timing was right. We're not thrilled with the wave design of the rooms and bathroom location, its strange and you better be good friends with whoever shares your cabin. The food ... Read More
Wanted to see what the Epic was all about and the price/timing was right. We're not thrilled with the wave design of the rooms and bathroom location, its strange and you better be good friends with whoever shares your cabin. The food and entertainment were great, but the layout of the ship is inconsistent and often confusing unless you want a drink. There is no track that allows for a morning walk or run. They claim to have mini-golf, when its just a few water-feature based holes for kids with no equipment in sight. The good news is the water slides are great; just wait until the crowd is ashore. It sure would be nice if NCL recognized advanced Latitudes members better on short cruises, signage and attitude at embarkation left a lot to be desired. We found it very strange there wasn't even a greeting letter upon reaching our cabin. There was little to no recognition throughout the cruise except to pitch future cruise sales. There was no information offered prior to disembarkation and we got strange looks when when we asked if any would be supplied via TV or hard-copy. Hard to complain too much as we cleared customs earlier than in the past, but it shouldn't be a mystery. Last, we made dining and entertainment reservations 2 months prior to sailing only to find the times changed when we looked up our "activities" on the TV. There was one letter about one show, but nothing about the 3 of 4 nights dinner reservations that had changed. No messages through MyNCL in the 60 days preceding departure and no explanation on the boat only to say they had knowledge of my online reservations and would honor those times. That went well until the last night when the 20 minute wait at Cagney's got real old, real fast, especially when there was no apology offered. This was cruise number seven with NCL and it wasn't the best, or worst, given the duration and price. We're 50-50 on the ship and more disappointed with execution than the amenities. We'll sail with Norwegian again, but perhaps not on the Epic and definitely for 5 days or more if that means we'll get treated better. Read Less
Sail Date March 2017
The good: Getting on and off the boat great job Norwegian! we had the free drink package and Meal upgrade with our cruise, this was really nice and the food at the upgraded restaurants was awesome! The shows that we were able to make ... Read More
The good: Getting on and off the boat great job Norwegian! we had the free drink package and Meal upgrade with our cruise, this was really nice and the food at the upgraded restaurants was awesome! The shows that we were able to make were really good maybe the best that we had seen on a ship. The Bad: The rooms, read my comment below about the rooms. Getting to the bars because of everybody having the drink package was almost impossible a lot of times especially around the pool. The food in the main dining area was a little below average to me. It also didn't seem like the boat had enough activities going on at the same time so people were crowded into certain areas at the same time so it felt like the boat was always very crowded. My opinion: If you're wanting a cruise to drink a lot, good food and to just to carry you from port to port you can't beat this Cruise. If you were looking for activities maybe having kids alone with you or you would like to do things on the boat then I would say choose another Cruise Line or different ship. Read Less
Sail Date March 2017
This was the very first time we cruised with our children. We had previously only ever cruised with Norwegian and had gone to three cruises with Norwegian, one in Spain, one in New Orleans to Mexico and another when I was pregnant with my ... Read More
This was the very first time we cruised with our children. We had previously only ever cruised with Norwegian and had gone to three cruises with Norwegian, one in Spain, one in New Orleans to Mexico and another when I was pregnant with my first child from NY. We had never been on the Epic so we were very excited to try this ship. Our experience on this trip definitely convinced me we need to try other cruise lines, especially with two small children. Unfortunately we are already booked for a huge family trip with their Hawaii cruise and they are the only cruise line for Hawaii so we are sticking to it. Positives: The staff is very helpful overall and really friendly. The food in the specialty restaurants is, in my opinion, very good. We loved the Moderno Churrasceria and considering we were travelling with a group of families with young children (3 families--2 kids each ranging in ages from 1-9years of age) our fine dining dinner experiences were really great. We were not rushed and the staff was accomodating with our children, my daughter has special needs and our friends' child has a number of severe food allergies. The staff helped us get their food and helped make sure that there were no allergy incidents. We also ate at La Cucina, Cagney's and Teppanyaki, I listed them in order of what food we enjoyed most. We had a nice stop at Atlantis and did the beach and explore Atlantis excursion. The weather was so bad we couldn't go to Great Stirrup Cay which was the second destination on the itinerary. The children's pool looked like great fun but once again the weather was so bad my daughters only got to enjoy it for a couple of hours on embarkation day. Negatives: NCL had very little to offer the youngest group, Guppies. We attended a session with our 1 year old and 3 year old and it felt like we were in a closet, the person leading the group said they had last minute reassigned the room that the Guppies use to the older kids group, so she closed off half of the room (the other half of the room was spacious and beautiful with computers and a large tv screen that could have been used to play a toddler friendly movie) she also did not have enough supplies for all of the kids to use and several of the parents were saying this was such a disappointment compared to the children's activities they had experienced with Royal Caribbean. Also, I had an umbrella stroller for my kids and a walker and the hallways going to the room were nightmarish when people were cleaning. It was a true struggle to get my two kids to and from the rooms. Finally, they tell you to download the NCL app which has options to send messages to others with the app but for a ridiculous amount of money and it doesn't work without internet. When my husband tried three times to purchase an internet package, the manager was never there to help him work out the app on his phone so we never completed the internet purchase. Also the one thing I always do on our cruise trips is take pictures every night. Other than one wonderful photographer, the other photographers had zero to little patience with the children and did not take the extra time to take great pictures of them and our family group. I did purchase several pictures but was disappointed with the overall experience, especially at the end with ordering as everything was computerized but still complicated. Overall the trip was fun but could have been much better, there were not that many activites added to the itinerary expecially considering we had to stay in port instead of going to our second destination. We will definitely try another cruise line, Disney for sure and more than likely Royal Caribbean. We are hoping our Hawaii cruise will leave us more satisfied with NCL. Read Less
Sail Date March 2017
I was attending a convention, so I did not choose this ship myself. I am typically not interested in very large ships, but was looking forward to having the opportunity to experience some of the amenities that only large ships can ... Read More
I was attending a convention, so I did not choose this ship myself. I am typically not interested in very large ships, but was looking forward to having the opportunity to experience some of the amenities that only large ships can provide. I found that the Norwegian Epic did indeed have some nice areas/venues/activities...but in general, everything felt understaffed and crowded. The bars were always 3 deep, making it a pushing match to get a drink. They had difficulty getting our unlimited drink package coded correctly, so I waited in line at Guest Services on day 1 for 45 minutes; repeated this line for 20 min. on day 2, and had to go back on day 3 (luckily less than 10 minutes this time). That being said...some of the best features include good food, nice main dining rooms, many entertainment options, and the adults-only pool was quite nice. The Casino was probably the largest and nicest one I have seen on a ship (of course it's also the largest ship I've been on...). Although it was NOT non-smoking, the breeze-way design kept it from being smoky. Headliners Comedy Club hosted several shows per night, including Howl at the Moon dueling pianos. The Irish pub was also a nice eating/drinking/hang out area. This was my first experience with "free-style" cruising...and I must say it was quite stressful! There were so many reservations that seemed necessary...dinner time at one of the two main dining rooms or about four speciality restaurants, shows in at least three venues, with different show times (and sometimes different shows on the same night). Trying to get reservations that didn't conflict with each other or to coordinate with another party in a different cabin had us going crazy! Here is the most important tip I can offer, though, forget about reservations! After about 3 days, we learned that we could pretty much just walk into one of the main dining rooms and get seated at any time. AND we could pretty much walk into any show 10 minutes before it started and get seated. Once we figured this out, we enjoyed the cruise SO MUCH MORE! Freestyle cruising might not be so bad after all. Now, if you really want to see a particular show or eat in a particular specialty restaurant, log on about 60 days before and make those reservations. But once onboard, just relax and enjoy. Overall, I would not recommend this ship too highly, mainly because the design forces so many people into the center of the ship, making everything feel so crowded; and as it seemed so understaffed, service was lacking (the dining room staff excepted - they were marvelous as usual). However, if you find a good deal on an itinerary you like, you can make it enjoyable. Enjoy good food, find some of the less crowded places (we especially enjoyed Maltings Lounge and also grabbing a few cocktails and heading to our balcony to enjoy beautiful sunsets), skip the reservations and go with the flow...and you can have a memorable trip. And where else could you go to an Ice Bar or bowl a few frames in the middle of the Caribbean! Read Less
Sail Date March 2017
We chose this cruise for a family girls getaway because Pt Canaveral was close enough to drive to and I wanted to try out NCL. This was my 8th cruise and my first on NCL. We took the shuttle from Four Points Sheraton where we did the ... Read More
We chose this cruise for a family girls getaway because Pt Canaveral was close enough to drive to and I wanted to try out NCL. This was my 8th cruise and my first on NCL. We took the shuttle from Four Points Sheraton where we did the park and cruise. I was very pleased that we were on the ship within an hour of leaving the hotel. The traffic was very backed up for parking at the port so the shuttle was definitely the way to go. There were 4 large ships in port that day. Security was very fast and there were no lines at the NCL counter. We had lunch on deck and were able to get in our cabin by 1:30. We had an enclosed balcony which was a nice size. I found the room kind of odd with the wave design and my feet hung off the bed. The mattress was very comfortable and there was ample storage. I hated the bathroom/shower set up. The door for the bathroom was so loud and the set up with the curtain was awkward. Our cabin steward Christopher was awesome. We had the unlimited beverage package and the specialty dining option. They need more waiters by the pool and I wish they included specialty coffee and bottled water like other cruise lines do. The Brazilian steakhouse was my favorite restaurant. Cirque Dreams and Dinner was amazing. We were able to see all 3 shows and had reservations for restaurants because we booked in advance. I would have been disappointed if we had not booked ahead of time since times were very limited once onboard. We didn't spend much time in Nassau since it was my 4th time there. We stayed in Nassau overnight due to the weather and could not go to the private island. We self disembarked and it was an easy process as well. I will sail NCL again. Read Less
Sail Date March 2017
Embarkation went better than expected, disembarkation was walk off and we were in our vehicle at 7:15am. We spent both stops in Nassau because seas were rough and we could not anchor and tender at the cay, not a deal breaker as we layed by ... Read More
Embarkation went better than expected, disembarkation was walk off and we were in our vehicle at 7:15am. We spent both stops in Nassau because seas were rough and we could not anchor and tender at the cay, not a deal breaker as we layed by the pool all day. All of the food was good and we ate at Moderno, cirque dreams dinner show, noodles, o'sheehan's, and the buffets. We played the great escape game and had fun we came in second which is the same as losing but ahead of the other eight groups.the ship was full and the crew was busy trying to keep people happy, entertained, fed, drinks in hands, cleaning up, and sanitized. We have only cruised Carnival 6 times so that is all I have to compare with. Overall it was a great cruise and there was nothing to make me hate it. We will cruise again with NCL. Read Less
Sail Date March 2017
We chose this cruise because it was a "free cruise" provided by the Hard Rock casino. This was not a free cruise by any means, but that is not a Norwegian issue. Service was first rate from the cabin steward to the staff in the ... Read More
We chose this cruise because it was a "free cruise" provided by the Hard Rock casino. This was not a free cruise by any means, but that is not a Norwegian issue. Service was first rate from the cabin steward to the staff in the restaurants and bars. We ate most of our meals in the Garden Cafe buffet and the Taste restaurant but was not overly impressed by the variety of selections and the quality of the food. The ship is huge and you encounter the downside to this fact very quickly. This ship is way to big for our tastes: common areas, restaurants, and elevators are way too congested and only having elevators at the front and rear of the ship caused extensive waits for them. Tendering and all shows must be booked well in advance or be prepared to wait for a possible "no show". We like to be spontaneous while cruising but that doesn't work on this ship. Due to the reserving of tenders, we were tender letter P and never were allowed to go to shore on the private island due to the seas becoming too choppy. Tenders were stopped at letter O, so some guests got to go ashore. Guests services only said that they were sorry, but we felt since some guests got to experience the island a credit should have been issued. As mentioned in the title of this review the cabin was horrible. See the cabin review. This will keep us from ever taking a cruise on the Epic again. That being said, we would cruise Norwegian again, just not on the Epic. Read Less
Sail Date March 2017
Sailed with kids and grand parents. Had done it first year out came out and loved it. This time , we were all very disappointed . We have sailed NCl about 3 times per year in the last 3 years. Escape 3 times, Breakaway 3 times , Epic this ... Read More
Sailed with kids and grand parents. Had done it first year out came out and loved it. This time , we were all very disappointed . We have sailed NCl about 3 times per year in the last 3 years. Escape 3 times, Breakaway 3 times , Epic this time and had book also the Morrocco and canary isle for April 2017. Price were right, and we always had terrific service. We were used to Disney, RCCL, Celebrity and comparing value and price, we definitely were not going wrong with NCL. This time, the epic february 2017 was a total dissapointement. Food in restaurant were not very good, nor hot. Barely warm. Took about 2 hours to get appetizer and main entree. We never took desert and left after main entree. Not sure if it is the case, but to seemed that the beverage package was going strong on that cruise as 80% of the guest seemed drunk no matter the time of day. We saw 4 " ladies"in their 50's at Spice remove their bathing suit and going cannonball in the pool. It took about 30 minutes for security to come. Dont mind me, it was funny and i am no prude but, not what i was expecting on a NCL cruise. Buffet seemed to be almost the same thing every night. Seafood night was a few mussels and shrimp .. basic seafood. No more special dinner at O'Sheahan like they used to with their prime rib night , etc . Had to return my fish and chip twice because it was not cooked ... They felt bad, they apologized, but still, not something i would have expect. Menu at specialty restaurant also changed. No more prime rib or tomahawk steak they told us . No more lobster tail. If you really get a good price and have no expectation, you will be fine. If prices keeps increasing and they keep cutting everywhere , they will loose a lot of clientele IMO. Cleanliness of stateroom were also so-so. Dust were accumulating on shelf . Bedding was confortable. As far as shows, we are really far from the blue men group and rock of ages from when the Epic first came out. Read Less
Sail Date February 2017
My Mother had wanted to go on a cruise for as long as I can remember. Finally my Dad promised to take her for their 35th anniversary. Well, my Daddy passed away shortly after their 32nd anniversary. So I made it my mission to save up ... Read More
My Mother had wanted to go on a cruise for as long as I can remember. Finally my Dad promised to take her for their 35th anniversary. Well, my Daddy passed away shortly after their 32nd anniversary. So I made it my mission to save up the money and take her anywhere she wanted to go. I did my research and people said Norwegian cost quite a bit more than the other companies but had a good reputation. #1 thing I heard about cruises is how wonderful the food was. Well, none of us were very impressed. But the buffet was very clean and the people were very nice. Our cabin was very nice....very small for 3 people, and we wondered how anyone any taller than I am could have fit in the beds or the shower. I am only 5ft 7in. We loved our Stewart , he was awesome!! Every time we left the cabin and came back there was fresh ice and the cabin was cleaned and the beds were either made up or turned down. The pool or as they call them pools were very small and looked like kiddie pools. There weren't enough chairs to even lay in the sun if you would like. There were 4,000 people on the ship and they had less than one third that number lounge chairs. There was live music most of the time out on the decks. We played Bingo, Deal or no Deal , and gambled in their on board casino. This was our first cruise but it probably be our last, at least with Norwegian! I had scheduled a shore excursion with Norwegian. We were to meet in the theater and be dismissed from there. Our excursion was to leave at 8:30. When we got to the theater about 8:05 am the man on the stage was apologizing for the delay. He was calling several other excursions. Finally we heard ours (Magens Bay and Black Beards Castle) We lined up, it was 8:55. By the time we got on the taxi/bus it was 9:03 am. The driver was very nice. He stopped in 2 different places so we could take pictures. St. Thomas was beautiful. We went to Magens Bay and swam and tanned. It was great. At 11:15 right on time the driver was back to pick us up to take us to Black Beards Castle. Well, a large group of people in our group had indulged in a few too many Rum Punches while at the beach. They were stumbling, talking loud, laughing. For a lack of a better term they were "Tore Up" They were truly enjoying themselves. On the way to Black Beards Castle they were talking to everyone saying that they had done Black Beards castle before and they didn't want to do it again that it was dull and lame. So they asked the driver if they "Hooked him up" would he take them down town shopping instead of to Black Beards castle. By the time we got to Black Beards Castle they had talked nearly everyone into going down town with them. If fact it was only Us and 1 other woman who actually got off at Black Beards castle. First thing we saw was a tall tower that you could go up in. So we stood in line for a minute, but after 6 or 7 minutes the line wasn't moving and so we got out of line and continued on the tour. There were 99 stairs going down and you stopped in different rooms/houses along the way. We soon realized why the others didn't want to do this again. But we were in the Virgin Islands and it was a beautiful day. We continued on the tour and finally came to the end. My 62 year old Mother took all those stairs like a champ. The excursion ticket said they didn't supply transportation back to the ship and that it was about a 25 minute walk back. My mother decided she would rather take a taxi back. Not only would it be faster, but she was tired from 99 stairs. As we pull up to the port in the taxi we saw the ship pulling away. We looked down at the time 2:13 pm. We started our 5 hour excursion at 9 am and at 2:13pm we were left standing on the dock in nothing but our bathing suits and cover ups. We even took a taxi back to port instead of walking. It even says on their web site "IF YOUR TOUR IS DELAYED WE WILL HOLD THE SHIP FOR YOU" It's been a month and when I close my eyes I can still see the ship pulling away. My Mama screaming, my daughter crying , and me just standing with my mouth hanging open in disbelief. We had to get a hotel for the night and find a place to purchase clothing, toothbrush, hair brush ect.... all while trying to find a flight back to Port Canaveral to wait for the ship to dock so we could get our luggage. Luckily my mother lives just north of Daytona so we could stay at her place 2 more nights instead of getting another hotel. Finally it was Saturday morning and we went to pick up our luggage. It took them 4 hours to get our luggage to us. In this 4 hours we weren't even offered a place to sit down. It was about 83 degrees and we stood up for 4 hours. Then when we finally got our luggage, no one said they were sorry or anything. I asked to speak with someone several times and they said I would have to contact Norwegian over the phone or email. I emailed them first thing Sunday morning, then called them Monday. They told me it usually takes 15 business days for them to investigate things like this but no one had ever been left while on one of their excursions before so they would investigate it and get back to me in 10 days. On the 11th day I called them back. They claimed they would have never said that and that it is always 15 business days. So again I wasn't happy, but I will go along with their phone game. I assured them I wasn't going away, we had done nothing wrong. We weren't the drunk ones, we didn't go off and do our own thing. We had stuck to the Norwegian excursion and even took a taxi back instead of walking. We didn't miss the boat, THE BOAT LEFT US!!! So then on the 16th day I called them back. Spoke with the same gentleman. Who told me the Supervisors had sent my claim up to higher management. But as it stood right now my claim was denied. What claim? I never said I wanted anything. No one ever asked me what I wanted out of this. A simple I'm sorry we screwed up? Nothing!! So the man told me I should give it 10 days from the day it was sent to management. Well, it has been longer than that and I still haven't heard from Norwegian Cruise line!!! I missed over a third of my Mother's dream vacation, then had to pay for a hotel, buy clothing, and pay for airfare home all because The ship left us!! Would I go again? NO!! Would I recommend Norwegian to a friend? NO, not even an enemy! It was horrible! Read Less
Sail Date February 2017
I have never been to the Eastern Carrbean. Only ship going to that location on that date. Room servce used to be free - no more. Now charging 7/95 each time. No walk around on 7th level - small circle for jogging - too close to cigar ... Read More
I have never been to the Eastern Carrbean. Only ship going to that location on that date. Room servce used to be free - no more. Now charging 7/95 each time. No walk around on 7th level - small circle for jogging - too close to cigar and staff smoking areas. Elevators always full. No ablity to reach staff when usiing phone - always was placed on hold. Shows always sold out. Excursioins always sold out. Too much smoking. Almost the entire 6th floor was smoke-filled. Poor cruise director - Pedro. Nothing making the experience special. Captain cancelled Great Stirrup Cay stop but no reimbursement to guests. Poor Poor Poor. Ship is blah. Claustrophobic hallways. Nothing fancy. Wavy design makes room feel very small. Won't go on it again. Spent most of the time doing nothing. Terrible band. Annoying female singer. Nothing Carribean about this cruise. Do not do anything special for repeat visitors - I'm a Silver member and no letter or anything. Sent one to my Bronze member sister though and I paid for the cruise. Poor. Read Less
Sail Date February 2017
We chose Epic because the shows sounded amazing and they were. But you have to get tickets. 4400 passengers made for crowded ship, lots of stair climbing because of poor design of ship and elevators only at front and back of ship. Main ... Read More
We chose Epic because the shows sounded amazing and they were. But you have to get tickets. 4400 passengers made for crowded ship, lots of stair climbing because of poor design of ship and elevators only at front and back of ship. Main complementary dining hall was Very Slow and food only ok. Taste complimentary dining hall was good and somewhat faster. We liked Shanghai that was compllmentary. Went to buffet most of the time, it was always good. Loved the 24 hr. ice cream machine. Cabin was fine, Service was fine. Staff was friendly. Felt trapped not having an open feeling at all. Been on many cruises, this was our worst. The shows were wonderful, enjoyed Epic Beatles and would love to have seen them more than once, but they appeared in a small club most of the time and only about 100 could view them in that club. Read Less
Sail Date February 2017
The staff on the ship were not very friendly, I have cruised Norwegian in the past and this ship has to be one of the worst ships they have. The hallways are dingy and always seem to have cleaning carts in the way. Elevators are small and ... Read More
The staff on the ship were not very friendly, I have cruised Norwegian in the past and this ship has to be one of the worst ships they have. The hallways are dingy and always seem to have cleaning carts in the way. Elevators are small and hot and are only on the front and back of the ship, allot of extra charges even for some shows. Always watching out for wires on the floor because they set up to take pictures in the worst possible spots on the ship. The food was just ok only so many dry hamburgers and hotdogs you can have in a week. The cabin felt like a prison cell they could at least put a nice picture to look at in the rooms. The casino had the worst payouts at least for me some people did hit but not many and if you wanted a drink in the casino you are better off having someone watch your machine and go to the bar I waited over a half hour and the woman who took my drink and card number never came I wound up wasting money in a machine that I did not want to play at least when you go to a real casino they have drinks that people usually request already on the tray. I call Epic Norwegians Money Making ship the can care less about the guests the sun deck was horrible if you do not get up early and grab a lounge you won't get one. Read Less
Sail Date February 2017
It was a fund raiser. They advertise "Feel style" but one specialty restaurant, Le Bistero (the only one) chooses to require long pants for the men...however NO where is it printed that they are necessary and you don't find ... Read More
It was a fund raiser. They advertise "Feel style" but one specialty restaurant, Le Bistero (the only one) chooses to require long pants for the men...however NO where is it printed that they are necessary and you don't find out until you arrive for your reservation and then there is a 10X12 sign. Main dining room food was bland and service left much to be desired. Room service is confusing, there is a charge, and not one order was delivered complete or correct. Never had completely dry towels, and room (mini suite) did not have a single drawer for clothes! It also had a tub that required one to step up and over, you had to grab the rails to get into it to take a shower. Toilet was separate, on the other side of entrance to room, and the sink was in the room...all separate. Ship is extremely large and ONLY has two banks of elevators, one fore and one aft. Therefore you walk a LOT. We were traveling with elderly people so walking great distances was difficult...and everything was a walk. Shore excursions were expensive and not that varied. When you had staff that were good they were really GOOD, but too many were just not that good at their jobs. This was our first NCL cruise and we normally cruise Royak Caribbean...we won't do another NCL. Read Less
Sail Date February 2017
Some poor aspects of cruise with NCL Epic prevent a higher score. My wife cruise yearly and this was 1st cruise with NCL. Embarkation was as expected. Sit around for an hour before actually boarding. * The Epic - just too big. ... Read More
Some poor aspects of cruise with NCL Epic prevent a higher score. My wife cruise yearly and this was 1st cruise with NCL. Embarkation was as expected. Sit around for an hour before actually boarding. * The Epic - just too big. Very crowded and under staffed. * Cabin - smallest we have ever been in. Had to scoot to end of bed to get out of bed. About 8 inches between bed and walls. Bath and shower are separation either side of door. NO PRIVACY. Sink built into dresser * Dining aka - Free style. Terrible service in dinning rooms, easy to tell food pre-cooked. Cool in temp when presented. Wait staff very unconcerned. Buffet was good but extremely crowded * Entertainment - MUST KNOW INFO - You must book any and all shows you want to see in advance. And I mean "the second you step aboard" All shows were booked solid. Only show we saw was when another passenger told us they were not going to the show they book for that night. They also told us they booked every show for every night so they could see what they wanted on any given night. I quickly found this to be that norm. This process locks out MANY passengers looking to book a show. Only access to shows was stand-by. SO AGAIN - book all shows as soon as you board and just go to the ones you want. Not very ethical if you ask me, but you have to play the game or pick another Cruise Line ! * Service - Poor at best. Wait staff are already tipped and are in no hurry to serve you unless you're a young attractive female. Saw ship office reprimand serval male waiters around the pool for actually sitting and socializing with a group of attractive young women. I did have a few wait staff that were attentive and I did tip them directly at end of cruise. * Weather was just ok and ship had to cancel the day at Castaway Cay. Ship activities were hit and miss due to weather and excessive winds. Not to mention we departed late and had to make up time. I think we will avoid NCL and the super sized ships in the future. Read Less
Sail Date February 2017
We are latitude Members. It's an impressive vessel, but, too big for my needs. I chose it because we'd never been to Tortola and we like Great Stirrup Cay. I cruise with my adult Down Syndrome son quite a bit, so I look at ... Read More
We are latitude Members. It's an impressive vessel, but, too big for my needs. I chose it because we'd never been to Tortola and we like Great Stirrup Cay. I cruise with my adult Down Syndrome son quite a bit, so I look at amenities through a different 'lens" as most passengers. My cabin 12046 was a perfect local (near the elevator which was a direct route to the "vestibule" between the buffet and pool deck). It was spacious and had much more storage than we needed. Along with the "stationary" closet hangers I counted 21 additional plastic hangers (I don't know if those are customary or is someone left them behind). We booked the Paradise Tour and Beach. The vehicles were multi benched (held 4 average size people). We visited Cane Garden Beach for 1 hour - just long enough to get out toes wet and shop at the mini straw market. The vendors were NOT pushy. We've been to St Thomas many times, so we just walked around a little. Great Stirrup Cay - which I normally love - smooth sandy beach with no rocks - and very little wave action - perfect for tots was not a good visit. The weather turned and not only did passengers evacuate back to the ship (booked excursions were of course refunded) but we were actually headed back out to sea to avoid rough seas. I commend that decision: for although we did experience a little rocking, it didn't hamper moving about the ship. The food was good and varied. My compliments to the Buffet kitchen staff on Latin night because they made my son mashed potatoes! Moderne Brazilian Restaurant is a best kept secret. We did not take in any of the shows - too many people "jockeying" for scant coveted seats. My negatives: I believe that there are not enough cabin stewards! The Kleenex tissue in my room ran out 3 days into the trip and was not replenished. Likewise my in room beach towel. I know that I could've notified housekeeping, but I chose not to as an experiment to confirm my suspicions that there isn't enough staff in that capacity. Beware the Ultimate Beverage Package - it doesn't include water. On February 25th, through no fault of any of the cruise ships, embarking was a nightmare due to foggy conditions which put the ships way behind in disembarking the previous weeks passengers. We were 2 of the lucky ones - we were inside in terminal, out of the sun. The terminal staff did what they could do, but due to security regulations their hands were tied. Because I use a cane I was offered a chair - which I declined because there were others that needed the seat more. I suggest that they keep a supply of paper cups and water and perhaps more folding chairs. Read Less
Sail Date February 2017
Enjoyed the Eastern Caribbean stops at St. Tomas and Tortola (Virgin Islands). The last stop at their private island in the Bahamas was a bust, since some swells were enough for them to stop tender service and evacuate the island (not ... Read More
Enjoyed the Eastern Caribbean stops at St. Tomas and Tortola (Virgin Islands). The last stop at their private island in the Bahamas was a bust, since some swells were enough for them to stop tender service and evacuate the island (not dock, and terribly designed man-made port for the tenders). The boat is nice, and well maintained, although an odd layout - it feels a bit chopped up and there are no large public spaces. The main pool are in particular feel extremely crowded, and there is no separate adult pool. Enjoyed the Freestyle Dinning options and the entertainment was good, with the Priscilla show being the best we've seen on any ship (highly entertaining)! Service at the restaurants was friendly but slow. Bar service was mostly very good. The rooms are terrible! We were in a balcony room. They are small and cramped and the bathroom layout (separate toilet and shower spaces with frosted glass enclosures, and the sink in the room!) is horrendous. The beds are too short for a tall person (I am 6'3"). Whomever came up with this "wave" designed should be fired! Read Less
Sail Date February 2017
We are a couple in our mid to late 60s. We have cruised about a dozen times with various cruise lines. We booked this through CAS for an invitational slot tournament. We flew from NH to Orlando. Took the hotel shuttle to Radisson ... Read More
We are a couple in our mid to late 60s. We have cruised about a dozen times with various cruise lines. We booked this through CAS for an invitational slot tournament. We flew from NH to Orlando. Took the hotel shuttle to Radisson at the Port in Port Canaveral for our stay the night before the cruise. The hotel staff were very friendly and accommodating. This is a very large hotel and was booked solid. While our room was very clean and quiet, it was a long distance to the hotel lobby/restaurant/pool area. Embarkation Day: All ships docking in Port Canaveral that morning were delayed due to fog. Our check-in time was originally scheduled for 10:30 AM. We received a text from NCL advising us to delay our arrival at the pier until 12:30 PM. We took a taxi from the hotel to the pier. Traffic was a nightmare due to passengers debarking and embarking from at least 4 different ships. We arrived at the pier at about noon, dropped our luggage with a porter and were directed up an escalator into the terminal building. This is where everything came to stand still. We had to line up and stand to wait to go through security. The line quickly filled up and many people were lined up outside the building. There were no chairs to sit on, no water and no rest room facilities where we waited. The security people tried to update the people in the front of the line about the delay but with so many people in the waiting area it was difficult to hear. We did see a couple of the security people provide stools for a couple of elderly people who found it too difficult to stand for such a long time. From where we were standing we could see that the terminal check in area was full of people seated in chairs but there was no movement or people in actual check-in lines. Evidently the room was full with Haven/suite guests or people that had arrived before noon and fire department regulations would not allow additional people into the terminal. Therefore we had to wait in line outside security. We were finally allowed to go through security and check in at about 1:45 PM. NCL needs to provide better communication and facilities for people who have to wait in this area. Check in was smooth and we proceeded directly to Taste for lunch. Our cabins were ready at about 2:30 PM. Cabin: We were in cabin 8200. This is a balcony cabin toward the aft section of the ship. We had read on Cruise Critic about the lack of a true bathroom in the cabins but thought we would give it a try. We did not like the layout for all of the same reasons that many have previously listed. We did like the storage in the cabin and the large balcony. Bring an old or expired card to put in the slot inside the door to allow the lights to work. We did have an unobstructed water view from the balcony and it was only a short walk to the aft elevators. Food: We ate at Taste, The Garden Café, O’Sheehan’s, La Cucina and Le Bistro. Overall the food was good. The Garden Café we found to be crowded and chaotic, but we always found something we could eat. We did not experience slow service in O’Sheehan’s. Ordered the same dishes in LeBistro and La Cucina as we have had on the Gem and the Dawn and while good, they were not as good as on the other ships. For the most part, the food in Taste was very good. Casino: We liked the casino. Would have wished for additional Let it Ride tables. Other than that, the Casino seemed well run and organized. Entertainment: We went to the Epic Beatles show in the theater and it was excellent. We went to Howl at the Moon in Headliners and enjoyed it very much. We did not see any other shows. SPA: We loved the thermal spa area and used it daily. We liked the layout with the quiet areas provided. The temperature in the therapy pool was just right and very relaxing. We booked this on line before the cruise and feel it was well worth the cost. Ports of Call: We have been to both St Thomas and Tortola before so this time we did not do any shore excursions, we just did some shopping. We did take a tender to Great Stirrup Cay. We had rented a Clam shell and were looking forward to exploring the island as we have not been there before. Unfortunately, it was windy that day and 30 minutes after arriving on the island, we were all called back to the ship because the Captain felt that the seas were getting too rough for the tenders and there was a rain storm moving in. We were refunded the cost of the clam shell. Staff/Service: This is where the Epic really shines. With few exceptions the staff on this ship could not have been more friendly or helpful. One drink waiter in the casino went to 3 different bars in an attempt to get my DH his preferred drink. The first night that we ate dinner in Taste, we were seated at a table that seemed to be in the main walkway for servers and diners. Each time someone walked by my chair they would accidently kick or hit the back of it. I tried moving the chair but this did not help. We expressed our concerns about this to the hostess, Mary Grace. Subsequently, without any prompting from us, Mary Grace made sure to seat us at or near a window out of the line of traffic every time we dined in Taste. My DH drinks a mixed drink made with Galliano an Italian Liqueur. The first night this was difficult to get. Thanks to Cruise Critic we attended the meet & greet the first sea day of the cruise. My DH was able to speak to the beverage manager, Zdravko Kojakovic. In my DH’s presence, the beverage manager made a phone call to order Galliano be made available at all bars on the ship. My DH never again experienced a problem getting his drink for the entire cruise. Debarkation: We opted to take the post cruise shore excursion to Kennedy Space Center because we had never been there and because this excursion also transported us and our bags to the airport in Orlando. We were given black luggage tags and told to put our bags outside of the cabin the night before debarkation. We were told to assemble in Cagney’s at 8AM debarkation day. NCL had a staff member there to greet us and direct us to our tour bus. We were led into the baggage area outside the ship where our luggage was easily found. We proceeded through customs and were taken directly to our tour bus. This tour was through a company called Sunward Tours. The tour guide was named Doug and the bus driver was named Lourdes. The tour was very informative and the tour guide was very knowledgeable. We would recommend this excursion. Despite the issued we encountered we did have good time on the cruise. Read Less
Sail Date February 2017
The cruise we chose was a 14 day Western & Eastern Caribbean. In fact it was two one week cruises and we had to disembark at the end of the first week and then embark for the second cruise. This process was slow and cumbersome, not ... Read More
The cruise we chose was a 14 day Western & Eastern Caribbean. In fact it was two one week cruises and we had to disembark at the end of the first week and then embark for the second cruise. This process was slow and cumbersome, not helped by the fog that closed the port at the end of the first week nor by the number of passengers (4300 or so on the Norwegian Epic). This was a 25th anniversary cruise. Overall it was a good experience. The service was excellent, the room attendant could not have been more helpful & professional. The room was small and in need of a introductory manual. It took us awhile to figure out how to turn on the lights. Lots a storage. Beds were comfortable & the attendant even added a foam mattress topper when asked. We chose the to pay extra for the Thermal Spa as a way to relax and get away from the crowd. It worked well the first week but became very crowded the second week as it seems the price for the service was dropped (mentioned to us by several participants) and some staff members were also there as participants. There were time when we could not find a place to sit or lounge. The fitness area was well-equipped but be careful of the extra lectures/classes. We attended a 'How to improve your posture' class it it was mainly to way to sell shoe inserts. Were also informed tag orthotics were a waste of money. There was a track on one side of the ship were I walked each day. There was a well-used staff smoking area at one end of the track which seemed odd when focused on fitness. One small observation area on that side as tenders were secure along the side. The food was great overall. We ate at the Garden Buffet were the food variety was excellent but not always hot and sometimes over cooked. Very good experience. We also ate at Taste & the Manhattan Room & the food was really good & service excellent. The Entertainment was excellent. Many bands, Jazz, Contemporary , Rock etc. The Epic Beatles were terrific & The Cirque dinner show, Pricilla, Queen of the Desert & Burn the Floor were outstanding. Choose you excursions carefully. we had one excellent one, one good, one poor and two were cancelled because of winds (private Island). Check out the reviews. Excursion staff were really helpful and understanding and wanted to hear about the experiences. The handled all issues in a pleasant and professional manner. We will cruise again but I am not sure it will ne with Norwegian and certainly not on such a large ship. We were told by many cruisers that the experience on there smaller ships is much better. We are glad we went. The 14 days seemed about the right timing for us. Read Less
Sail Date February 2017
This was only our third cruise and we chose the NCL Epic because the dates worked for us, we liked the Eastern Carib itinerary and...well heck...it was an awesome deal with the free beverage package and three restaurant upgrades.  ... Read More
This was only our third cruise and we chose the NCL Epic because the dates worked for us, we liked the Eastern Carib itinerary and...well heck...it was an awesome deal with the free beverage package and three restaurant upgrades.  I've been reading the reviews ever since this past fall when the Epic came back from it's European run and admittedly was a little worried that we'd made a bad choice.  Well, the ship design does have it's negatives but there are positives as well.  Overall, my husband and I had a great time.  Would I seek out sailing with the Epic again?  Probably not.  Would I sail with NCL again?  Sure!  If you are booked on the Epic, don't let these reviews get you down.  I would suggest that you use these reviews to go into your vacation informed and prepared so that you can have the most positive experience possible.  HOTEL AND EMBARKATION - We flew in from SYR without incident and called the Marriott Lakeside Orlando and the free shuttle was there in about twenty minutes.  When checking in, NCL had a table set up with friendly reps to give you the run down.  It was determined we'd be on Bus No. 2 which would be leaving at 11:30 am.  I was a little disappointed because I was hoping we'd get on the ship earlier.  It ended up being a blessing in disguise.  The ship was two hours late getting in due to fog, and from what people in my FB cruise group were saying, things were a crazy mess at the port.  Our bus got stuck in traffic on the way to the hotel and didn't pick us up until 2:30 pm.  I think our buses were about the last to arrive which meant we just breezed through security and check in.  We were on the ship by 3:45 pm. CABIN - We had a mid ship uncovered balcony on Deck 8.  Can you believe I actually liked the bathroom set up?  I could brush my teeth while my husband was in the shower.  The frosted glass?  Whatever.  You can always tell your Bunkie to go take his coffee on the deck for a bit.  ;)  I'm 5'6" and my feet hung off the bed.  Again, whatever.  There was tons of storage space but you have to crawl over the bed if someone is at the sink and you want to get by.  Our steward was Wharlito.  He was a sweetie and did a good job.  DINING - We had breakfasts at the buffet and a couple lunches.  Nice selection of foods and we  were happy with it.  It's also nice to be able to sit outside and eat.  We had two dinners at Manhattan MDR.  One of the nights they had a jazz band playing.  Food was decent cruise food.  We missed our reservation at Teppanyaki but did enjoy Bistro and Cagneys.  Oh, if you order the filet at Cagney's, don't get the petite cut.  It's really petite.  we ate at O'Sheehan's for lunch and dinner.  Sometimes one just needs a burger and fries.  Our favorite was Wasabi.  We enjoyed our lunch there so much that we sprung for the ala carte restaurant a second time.   Two seaweed salads and two giant sushi rolls comes to about $20.  Totally worth it!  Especially when paired with a nice dry (and free) chardonnay.  (The rock n roll was the best.)    BARS AND LOUNGES - While we aren't really day drinkers, we do enjoy our happy hour.  The martini bar was probably my favorite with the whiskey bar coming in second.  These guys and girls are busting their butts with 90 percent of the ship on the beverage package.  I'm gonna guess that they aren't getting anything extra from it.  Give them a break (and a couples one's here and there).   My husband likes an after-dinner cigar on occasion so we made a few trips to the Humidor.  By far, you will meet the most interesting people and have the most interesting conversations if you are brave enough to smoke up your clothes.  POOLS - This was my number one peeve.  The pools are too small for a ship that size.  I'm a sun and water person, but I had no want to get into the pools.  We were at Spice H2O at 9 am and while there weren't many people there, all the lounges were taken with towels and stuff.  Norwegian has to do a better job about policing that nonsense.  It wasn't until late in the cruise that we discovered the upper sun decks in the back of the ship.  And I completely forgot about Posh being up there.  With what ended up being four sea days, I would have sprung for Posh.  ENTERTAINMENT AND ACTIVITIES - Its starting to become a running joke. We always miss the shows on cruises.  We only did the dueling piano show.  It was funny.  I did hear good things about Beatles and Pricilla. THERMAL SPA PASS AND GYM - With the disappointment of the pool situation, this saved the day.  LOVED it.  My husband was skeptical when I said I was treating us to passes.  He loved it too.  If you like saunas, Jacuzzis and quiet, look into buying a pass.  The best part was scoring a padded lounger on the aft spa balcony and dozing off a bit.  The gym was big, up to date and clean.  TORTOLA - We signed up for a 20 person catamaran charter.  It was the highlight of the trip.  We were out all day wsailing and snorkeling.  The weather in Tortola changes constantly and we hit a storm sailing back and were moving at 40 knots.  Thanks to Captain Peter, Jody and Betsy the boat dog. ST. THOMAS - We wanted to go to Magen's Bay but got too much sun in Tortola.  We opted for the gondola and then a two hour open taxi ride around the island for about $25 pp.  Since the ship was leaving at 2:00 pm and that sufficed.  PRIVATE ISLAND - We didn't schedule a tender and decided we'd wait until afternoon to go over to the island.  Due to high winds, it was a bust. They stopped running tenders and about 11 am and brought people back.   We never got over.  Many people who did ended up getting soaked.  Ha!  At least we got loungers at Spice H2O--even if it was cloudy.  DISEMBARKATION - Our flight wasn't until 3 pm so we could take our time getting  off the ship.  It took about an hour to get off the ship so if you have an early flight, make sure to use a porter.  They have a separate line which zips your through.  Read Less
Sail Date February 2017
We had sailed on Regal Princess last year and had a wonderful time. As soon as we returned, we booked a cruise with our kids on Carnival for March 2018. After a few weeks, we decided we didn't want to wait two years before sailing ... Read More
We had sailed on Regal Princess last year and had a wonderful time. As soon as we returned, we booked a cruise with our kids on Carnival for March 2018. After a few weeks, we decided we didn't want to wait two years before sailing again, so we asked our travel agent to try to find us a good deal sailing to the Eastern Caribbean for just the two of us. He found us a couple good deals. One was with Royal Caribbean Freedom of the Seas and the other was with Norwegian Epic. I had heard many bad things about Norwegian and many good things as well. We had gone on a Royal cruise for our honeymoon back in 1999 and enjoyed that, so we wanted to try Norwegian. It also had the Ultimate Beverage Package included so we chose Norwegian. I did all sorts of research on this ship and the cruise line itself. I saw pictures of the rooms and read a lot of reviews. I discounted the very bad ones and paid attention to the ones who gave unbiased reviews. I was looking forward to the cruise for over a year and finally it was time. On Saturday morning, we woke up in the hotel and I looked out the window to discover a lot of fog. You could not see the street below as the fog was so thick. I didn't think anything of it and we went about getting ready to go and checking out of our hotel and going to the car rental place to drop off our rental car and get a shuttle to the cruise port. When we got there, we discovered that everything was running very behind since the fog from that morning had not allowed the cruise ships to dock at the port so by 10:30am, they still hasn't disembarked their other passengers. It was a real mess. This port is also very small and has very high traffic. Normally the bulk of the passengers get off the ship before the new passengers show up at the cruise port. In this situation there were people leaving the ship and coming to the ship at the same time. Norwegian handled it as good as they could and after waiting in the warm terminal, eventually the fire marshal told them to allow us into the building. Once we were allowed in and got processed, we were on the ship by 1pm. Not bad really. Apparently they sent out emails to the passengers saying not to go to the port before 12:30 however, being from Canada, we did not have access to phones or email so did not get this message. They are not responsible for weather so I do not hold this against them. Once we got on board, we went to the Lido(Garden Cafe) on deck 15. We grabbed some food and ate. After which we decided to go to our rooms to see if we could get in. Our room was actually ready which was a pleasant surprise. The room itself wasn't pleasant. We got an inside cabin to try to save some money, after all, you don't spend much time in your room anyway right?? Well, it was a very small room which I was expecting. I don't hold that against them either. The thing I do hold against them is the whole bathroom situation on this ship. Whatever designer decided that this bathroom design was a good idea is hopefully no longer working on cruise ship design. This is the worst idea for a cruise ship bathroom i have every seen. The toilet is in a "room" of it's own. I use quotation marks as it is not really a room more like a closet with opaque doors that show your silhouette to any other people staying in the room with you. There is however a red curtain you can pull across for privacy but really it is not any sound proofing. The shower is the same with the opaque walls and door. There is absolutely no privacy. If you are traveling with someone other than a spouse, it is very awkward. I found it awkward even with my spouse. Bathroom time is not something I like to share with others and in this case, you have no choice. This is the main reason for the low rating on the cabin. Our room steward, Marlon, was awesome!!! He saw us every day and made sure we were happy with the room and always asking if we needed anything. He was fantastic and that if it was based on service, the cabin would have had a much higher rating. The food on the ship was okay. It was a million times better on the Princess ship but it was okay here. I am speaking of the free food. It was typical fare. The service was okay too. Nothing to be too excited about. There was one time in particular in the Taste dining room that our waiter had an extremely large amount of cologne on and therefore all I could taste was that in my food. I also have strong allergies to certain scents and this was one of them so I needed to go back to the room to get allergy medication in order to continue with our evening.The best place for us to eat on the ship was O'sheehans. This was by far the best food on the ship for free. I have to say here that we are people of simple taste, so for me to give the food a bad rating, it based on my tastes. Some people who enjoy fancy food, might think this food was great. This is based on my tastes and my likes only. We did spend a little extra and made reservations at Teppanyaki and it was absolutely my favorite meal on the ship. I got the chicken and filet mignon and it was the best tasting meal (especially the steak) I have ever eaten in my entire life. I like my steak well done which I am used to getting a tougher steak because of the way I like to eat it. But this steak was the most tender, juiciest steak I have ever eaten. I highly recommend this restaurant to anyone!! We also spent a little extra money to go to the Cirque Dreams dinner show. We have been to Cirque shows before and have not paid premium and have good seats. We didn't realize that by not paying premium seats that there would be some things you wouldn't be able to see. I would suggest paying the premium price so you don't miss anything. All in all it was a good time. Lots of audience participation. I would recommend this. The mean was okay. Not the best, but definitely good. The entertainment. There were two main shows. Burn the Floor and Priscilla Queen of the Desert. Both of these shows are terrific. The Priscilla show was offensive to some. I thought it was great and loved the message. I saw some people leave in the middle of the show. Be mindful that if you are easily offended or have a more traditional upbringing, you might not like this show, but if you are open minded, you will probably find this to be a great show. My problem with the shows was that you had to book the shows either before you got on the ship or as soon as you got there. This ship has 4100 passengers. Regal Princess held 3600. The reason Epic said they had to make you book the shows was because there wasn’t enough room for everyone to see the show. Regal had a different show every night, twice a night and I never heard anyone complain of not getting to see the show. The fact that there was only two main shows meant the nights you didn’t have anything booked, there was nothing else for you to do. Also, during the afternoon, there were hardly any enjoyable activities planned. Unless you want to sit and tan the whole time on the very crowded pool deck, you will have a hard time finding something to keep you busy. Since we had 3 sea days this made those days very long. This is the reason for the lower entertainment score. We ended up napping almost every afternoon due to lack of interest in anything going on onboard. When they did have something a little interesting it lasted all of 15 minutes. It felt like a waste of time to go and watch anything. The ports. We went to St Thomas in the US Virgin Islands and Tortola in the British Virgin Islands. Both of these ports were absolutely beautiful, however, unless you book an excursion, there is not a lot to do in the port. We tried to talk to our kids in Tortola with the wifi but the wifi was horrible and kept cutting out. This isn’t a complaint, as it was free wifi but it was the only time on the cruise that we had access to free wifi and were disappointed we couldn’t chat with them very long. We booked a snorkeling excursion in St Thomas on the Castaway Girl in Shipwreck Cove. The crew was very friendly and knowledgeable. The boat was great and the sail was peaceful and great. The complaint I have is that it was a guided tour so once you got off into the water there was a bunch of people all crowded around together so you kept getting kicked and bumped into so you could not enjoy looking down at the coral reef or the shipwreck as you had to worry about something kicking you in the face or banging into you. We spent a total of about 30 minutes in the water, not nearly long enough and it was really hard to see. I would never do a guided tour again. We did a snorkeling excursion on the Princess ship and it was terrific, we had gotten 45 minutes at two different sites and the water was so crystal clear you could see 40 feet down to the bottom of the ocean. I was disappointed with this excursion however many of the other people on board said they had a great time. So bear this in mind. This is my opinion only. The last stop was on their private island of Great Stirrup Cay. We had a little miscommunication with booking tenders. Yes you have to book tenders to go to the Island. I didn’t realize you needed to book this and when I did discover it, I wasn’t sure how to do it. Once we booked, we were on the P tender. So we have to wait for A, B, C D, etc…until P was called. As it turns out when we went for breakfast that day we discovered it was pouring rain, therefore we weren’t decided if we would be going over or not. The captain came over the intercom to say that the weather wasn’t really co-operating and it was supposed to get windier as the day went on, but the tenders were going for now and they would keep an eye on the weather. We decided to go up to the pool deck to check the weather and decide if we would go over. When we got up there, the sun was out, so we made the choice to go to the Island. We went down to the tender to find out what letter they were on and they just told us to go to the tender. We got to the island in a little bit choppy seas and wandered through the little market area. We were on the island for about 20 minutes and had just sat down on a beach chair when the ship blew their horn and crew members were yelling at everyone to head back to the ship right away as they were evacuating the island due to the wind. Luckily we were able to get up right away and walk quickly to the tender area. We were one of the first 50 or so people waiting for the tender and as we look back, all you can see is about 2000 people lined up all over the island. It was crazy. Getting off the tender was a little difficult with the wind but we made it. It took them over three hours to empty the island. It seemed a little pointless to let us go over, but again, the captain wasn’t in charge of the weather so you can’t blame them for that. The crew pulled together a day at sea itinerary, but again, not much to do. All in all, the crew was friendly and plentiful. The food was okay, and the entertainment that they had was great, but not plentiful enough and they did not have enough activities throughout the day so we were bored most of the time on the ship. I don’t think we will take another Norwegian cruise. At least not for a while. We will see what Carnival holds for us next time. Read Less
Sail Date February 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click